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Pinder, a member of the West Point Class of 1986 and a major of

artillery in the Desert Shield campaign against Iraq back in the early
1990s, was plucked from the military after 12 years by
O'Shaugnessy. The Cardinal president has hired several academy
graduates to run his plants. He likes their leadership abilities.
He starts work early, just like he did when he was a cadet at the U.S.
Military Academy at West Point, and generally stays around so he
can talk to the people on each of the insulating glass plant's three
shifts. Employee morale is important to him and he's genuinely
concerned about the lives of each of his employees.
Performance is rewarded in spades. Cardinal IG, one of 23 glass plants across
America owned principally by Milbank, S.D., native Roger O'Shaugnessy, has a goaloriented profit-sharing plan. Each month employees can earn an additional 52 percent
of their pay if goals are met 38 percent in cash and 14 percent in a 401(k) contribution. More often than not,
employees pick up most of the extra cash.
Performance and safety are stressed. The plant runs three shifts around-the-clock,
shutting down at 10:30 p.m. Friday for preventative maintenance on its expensive
equipment, then coming back on line at 10:30 p.m. Sunday.
Employees have designed much of the equipment themselves
There are four manufacturing lines on each shift and first-line
supervisors on each shift. Right now three of those lines make glass,
which comes from Cardinal's plant in Menominee, Wis. Soon
Product is moved relentlessly, four daily semi-tractor-trailer loads to Marvin's plant in
Grafton, N.D., four truckloads a day to Marvin's Integrity plant in Fargo and two
truckloads each day to the Marvin plant in Ripley, Tenn.

Cardinal warranties its insulated glass for 20 years and Pinder believes the product
will last the life of any building in which it is installed - 50 to 100 years.
Pinder rewards employee proficiency with monthly and annual awards.
Cardinal doesn't advertise for employees. Word of mouth produces a
steady stream of applicants for vacancies. In many cases, more than
one member of a family works at the plant.

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