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ROLES AND RESPONSIBILITIES - PRODUCTION TECHNICIAN

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Production Perform production Daily Work is Customers Certificate of Production Training
Processes processes following performed receive quality Satisfaction System manual
and Job Site SERVPRO production correctly and service
support guidelines per work efficiently and Average Job TrainER
order all services Increased Completion time e-Learnings
are customer
performed satisfaction Average job Your Local Training
completion to
billing period ECTP Manuals

Follow all safety Daily Avoid injury Safe work # of Workers’ Safety Manual
practices and comply environment Comp claims
with safety Respirator
regulations Safety Illness and Injury Protection
regulations are Prevention Report Program
followed
Accident Report MSDSs

HR Manual

Develop production On-going To further Improved Training Checklists Production Training


expertise: services, develop the performance for System manual
cleaning products, knowledge quality and Certifications
and equipment and skills of a customer TrainER
technician service Certificates of e-Learnings
Satisfaction
Your Local Training

ECTP Manuals

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ROLES AND RESPONSIBILITIES - PRODUCTION TECHNICIAN

ROLE RESPONSIBILITY RECURRENCE REASON RESULT KEY RESOURCE/


MEASUREMENT SUPPORT
Customer Notify Crew Chief of Daily Address Satisfied Certificates of Production Training
Service customer needs and customer customers Satisfaction System manual
concerns needs and
resolve TrainER
concerns e-Learnings

Maintenance Maintain a clean and On-going Positive Clean, Equipment Equipment Training
and organized vehicle and brand image organized, and Checklist and Reference
Equipment equipment fully stocked Guide
Repair appearance vehicle
Equipment
Operating Manuals

Convention Product
Updates

Clean and maintain On-going Maintain a Facilities are Facilities N/A


facilities clean and organized Maintenance
organized effectively Report
work area
Facilities have a
professional
appearance

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