Infosys

Theoretical
underpinnings
From Expertise to Efficiency
The disconnect described between managers
and junior staff regarding the type of work
being done at Infosys is not uncommon.
There is a natural tendency for professional
service firms to evolve over time from
specialists dealing only in the most novel and
innovative applications of their trade towards
firms that rely on their past experience and
repackage them for other customers.

Theoretical
underpinnings
Efficienc
y

Experien
ce
Firm
size

Expertise

Time

Theoretical
underpinnings
Conflicting Values
Competing values and organizational growth

Quinns model

Quinn, Robert E. (1988). Beyond Rational Management JossyBoss inc.

Flexibility

Expansion
Adoption

Human
capital

Internal
Focus

The Vision
Setter

The
Motivator
Consolidati
on
continuity

Maximizati
on
Of output

The Analyzer

The
Taskmaster
Stability

External
focus

Quinns model
Growth suggest that it would be
moving towards rapid expansion
A tension between internal and
external needs.
Infosys does not withdraw offers
despite insufficient projects

Quinns model
There is a pull towards maximization
of output as infosys become process
oriented benefiting past experiences

Quinns model
The firm was trying a balance but it
has got moved towards expansion
and commitment to customers for
consistent services.
Vs
Opposed to human commitment
Ravichandar sought to Reinvigorate

Quinns model
While firm grow in size there is
natural tendency to drift towards
consolidation and continuity
Vs
Frequent innovation and adaptability