Iso 9001 Management System Sample

ISO 9001: 2008 Construction Quality
Management System
Sample - Selected pages (not a complete plan)
Part 1: Project-Specific Quality Plan
Part 2: Company Quality Manual
Part 3: Submittal Forms
Part 4: Standard Operating Procedures
Contact:
First Time Quality
410-451-8006
Pat
[Pick the date]
Questions? Call Ed Caldeira 410-451-8006
PROJECTQUALITYCONTROLPLAN
TABLEOFCONTENTS
A.BackgroundInformation...................................................................................................................8
ge
s
Projectname..............................................................................................................................................8
ProjectNumber..........................................................................................................................................8
Projectlocation...........................................................................................................................................8
Projectdescription......................................................................................................................................8
PlanScope..................................................................................................................................................8
PlanOverview.............................................................................................................................................8
B.QualityManagementOrganization,Responsibilities,andAuthority.................................................10
Pa
ProjectQCOrganizationChart..................................................................................................................11
PersonnelQualifications...........................................................................................................................12
QualityResponsibilities............................................................................................................................12
ct
ed
C.ContractReviewandSubmittals......................................................................................................22
Se
le
ContractReviewandApproval.................................................................................................................22
Submittals.................................................................................................................................................22
SubmittalScheduleandLog.....................................................................................................................22
SubmittalReviewandApproval...............................................................................................................22
SubmissiontoCustomer...........................................................................................................................23
CustomerApprovedSubmittals................................................................................................................23
ContractSubmittalSchedule....................................................................................................................23
ContractWarranty....................................................................................................................................23
D.DesignControl................................................................................................................................26
DesignPlan...............................................................................................................................................26
DesignReviews.........................................................................................................................................26
E.ProjectQualitySpecifications..........................................................................................................31
ContractSpecifications.............................................................................................................................31
ApplicableBuildingCodes.........................................................................................................................31
IndustryQualityStandards.......................................................................................................................32
[CompanyName]QualityStandards.........................................................................................................32
ApplicationOfMultipleSourcesOfSpecifications...................................................................................32
F.SubcontractorandSupplierPurchasing............................................................................................34
QualificationofSubcontractorsandSuppliers.........................................................................................34
PurchaseOrderApproval.........................................................................................................................34
QualificationofTestingLaboratories.......................................................................................................35
G.ControlofCustomersuppliedProduct............................................................................................38
H.ProductIdentificationandTraceability............................................................................................39
IdentificationofLotControlledMaterials................................................................................................39
Page5
Quality Assurance/Quality Control Plan Sample
Copyright 2011 All Rights Reserved - Caldeira Quality, LLC | First Time Quality, LLC | 1814 Harewood Ln., Crofton, MD 21114
I.ProcessControls...............................................................................................................................41
ListingofQualityControlledConstructionTasks......................................................................................41
TaskProcessControls...............................................................................................................................41
ProcessControlCoordinationandCommunication.................................................................................42
J.RequiredInspectionsforQualityControlledTasks...........................................................................48
Pa
ge
s
PreparatorySiteInspection......................................................................................................................48
Materialqualityinspections.....................................................................................................................48
TaskreadyInspections.............................................................................................................................48
WorkinProcessQualityInspections........................................................................................................49
Taskcompletionqualityinspections........................................................................................................49
HoldPointsforIndependentInspections.................................................................................................49
InspectionStatusofConstructionTasks...................................................................................................49
DailyQualityControlReport.....................................................................................................................49
K.RequiredTests................................................................................................................................53
InspectionandTestRegister....................................................................................................................53
ct
ed
L.ControlofInspection,Measuring,andTestEquipment....................................................................56
M.InspectionandTestStatus.............................................................................................................58
le
InspectionandTestStatusofQualityControlledMaterials.....................................................................58
InspectionandTestStatusofProductionTasks.......................................................................................58
InspectionandTestStatus........................................................................................................................58
N.ControlofNonconformances..........................................................................................................61
Se
MarkingofNonconformancesandObservations.....................................................................................61
ControltheContinuationofWork............................................................................................................61
RecordingofNonconformances...............................................................................................................61
QualityManagerDispositionofNonconformanceReports.....................................................................61
O.CorrectiveandPreventiveAction....................................................................................................65
CorrectiveActions....................................................................................................................................65
PreventiveActions....................................................................................................................................65
P.ControlofQualityRecordsandDocuments.....................................................................................67
DocumentControls...................................................................................................................................67
ProjectQualityRecordPlan......................................................................................................................67
Q.QualityAudits.................................................................................................................................72
ProjectAuditPlan.....................................................................................................................................72
ProjectAuditRequirements.....................................................................................................................72
R.Training..........................................................................................................................................75
ProjectQualityTraining............................................................................................................................75
CustomerTrainingonUseandMaintenance...........................................................................................75
S.ProjectCompletionInspections.......................................................................................................79
Page6
PunchOutQCInspection.........................................................................................................................79
PreFinalCustomerInspection.................................................................................................................79
FinalAcceptanceCustomerInspection....................................................................................................79
T.ServicingandWarranty...................................................................................................................83
U.StatisticalMethods.........................................................................................................................84
V.Forms.............................................................................................................................................85
W.Attachments................................................................................................................................109
X.AdditionalQualityControlRequirements......................................................................................110
ge
s
Se
le
ct
ed
Pa
Page7
C. CONTRACTREVIEWANDSUBMITTALS
(Ref.ISO10005QualityPlanRequirement5.3)
Thecontractforthisproject,[ProjectName][ProjectNumber],hasbeenreviewed,approved,andsignedbythe
President,ProjectManager,andtheQualityManager.
Fulfillingcustomercontractexpectationsisaprimaryobjectiveofthe[CompanyName]QualitySystem.Toensure
thatcustomerexpectationswillbefulfilled,[CompanyName]clearlydefinestherequirementsforeachcontract
beforeitisapproved.
ge
s
TheProjectManagerensuresthattheinformationincustomercontractsclearlydefinescustomerexpectations
andthatthenecessarydetailsareprovidedtosetrequirementsforConstruction.
Pa
CONTRACTREVIEWANDAPPROVAL
ThePresidentconductscustomercontractreviewstoensurethat:
Customerrequirementsandspecificationsarecomplete
Customerrequirementsandspecificationsarecompatiblewiththerelevantregulations,[CompanyName]
qualitystandards,andQualitySystemrequirements
[CompanyName]hasthecapabilitytodeliverthecompletedprojectinthetimeallotted
ct
ed
Se
SUBMITTALS
le
BeforeConstructionbegins,thePresidentmakessurethatallcontractrequirementsareclearlyunderstood,all
discrepanciesareresolved,andallrequirementsareagreedupon.Oncetheserequirementsaremet,thePresident
signsthecontract.
ListsofdocumentsandrecordsthatwillbesubmittedtothecustomerappearontheSubmittalScheduleandLog
form.TheSubmittalScheduleandLogFormexhibitisincludedinthissubsection.
SUBMITTALSCHEDULEANDLOG
TheProjectManageridentifiessubmittalsthatapplytoaspecificcontractandwhentheyshouldbesubmitted,
including:
Contractrequirementreference(ifapplicable)
Submittaltype:Shopdrawing,productdata,qualityinspectionandtestplan,requestforinformation,or
allowancesandunitprices
Description
Duedateforsubmissiontocustomerby[CompanyName]
Duedateforapprovalbythecustomer.Duedatesmaybeanumberofdaysafteraprojectplan
milestone.
Approvaldate
SUBMITTALREVIEWANDAPPROVAL
TheQualityManagerpreparessubmittalsthatprovideadditionaldetailsofhow[CompanyName]planstocarry
outqualityrelatedaspectsofthecustomercontract,contracttechnicalspecifications,andcontractdrawingsand
reportingofqualityrecordstothecustomer.
Page22
TheQualityManagerlists,schedules,andapprovesallqualityrelatedsubmittalsthatarerequiredbytheproject
includingsubmittalspreparedbysubcontractorsandsuppliers.TheQualityManagermustreviewallsubmittalsfor
compliancewiththerequirementsofthe[CompanyName]QualitySystem.TheQualityManagermustsign
approvalofeachcontractsubmittal.
[CompanyName]extendscompliancetocontractspecificationstoallcustomerapprovedsubmittals.All
[CompanyName]activitiescomplywithcustomerapprovedsubmittals.
SUBMISSIONTOCUSTOMER
ge
s
SeeSubmittalFormsexhibitsinthissubsectionforalltheformsthatwillbeusedtosubmitsubmittalsonthis
project.
CUSTOMERAPPROVEDSUBMITTALS
Pa
TheProjectManagerobtainsthesignatureofanauthorizedcustomerrepresentativeonthesubmittalform.
[CompanyName]extendscompliancetocontractspecificationstocustomerapprovedsubmittals.
ct
ed
Workintheaffectedareaofapendingsubmittalrequirementdoesnotstartuntilthecustomerapprovesthe
submittal.
Additionaldetailon[CompanyName]policiesandproceduresformanagingsubmittalsappearinQualityManual
section3ContractSpecifications.
le
CONTRACTSUBMITTALSCHEDULE
Se
TheProjectManageridentifiessubmittalsthatapplytoaspecificcontractandwhentheyshouldbesubmitted,
including:
Contractrequirementreference(ifapplicable)
Submittaltype:Shopdrawing,productdata,qualityinspectionandtestplan,requestforinformation,or
allowancesandunitprices
Description
Duedateforsubmissiontocustomerby[CompanyName]
Duedateforapprovalbythecustomer.Duedatesmaybeanumberofdaysafteraprojectplan
milestone.
Approvaldate
CONTRACTWARRANTY
TheProjectmanagerensuresthatcustomercontractsclearlyspecifywarrantycoverageincluding:
Scope
Startingdate
Duration
TheProjectManagerensuresthatcustomercontractsalsoclearlyspecifyownerresponsibilityfor:
Restrictionsofuse
Maintenancerequirements
Exclusionsforcustomersuppliedmaterialsorequipment
Timelynotificationofproblems
Page23
VersionSeptember28,2011
ge
[ProjectManagerName]
Type/DescriptionofSubmittal
Version
/Date
Pa
Technical
Specification
Reference/
VersionDate
Notes
Required
Submittal
Date
Date
Submitted
to
Customer
Required
Customer
Approval
Date
Contract
Section
ActivityID
Date
te
[ProjectName]
Preparer
le
c
[ProjectNumber]
ContractName
Se
ContractID
[CompanyName]
Project Submittals Schedule and Log
Page25
Customer
Approval
Date
D. DESIGNCONTROL
Designcontrolsareinplacetoassurethequalityofdesignsforthisproject.Adesignplanisusedto
documentthedesigncontrolprocess.TheDesignPlanisincludedasanexhibitinthissubsection.
ge
s
Thefirstcontrolpointwillbeofthereviewofdesigninputs.TheDesignManagerwillassurethatall
necessaryinformationisavailabletoperformtherequireddesignwork.TheDesignManagerwillalso
assurethatexpectationsfordesignoutputsarewelldefined.
Intermediatereviewswillbecarriedoutasindicatedonthedesigncontrolplan.Thelastreviewisthe
designoutputreview.
Pa
ArecordofallreviewswillberecordedontheDesignReviewform.ADesignReviewformexhibitis
includedinthissubsection.
DESIGNPLAN
ct
ed
ThePresidenthasappointed[DesignManagerName]astheDesignManager.[DesignManagerName]will
controlthedesignprocesswithspecificqualityresponsibilities,duties,andtheauthoritytocarrythem
out.ArecordoftheDesignManagersappointmentappearsinthisplanasanexhibitinsubsectionB
QualityManagementOrganization,Responsibilities,andAuthority.
Alistingofkeyprojectpersonnel,specificdesignresponsibilities,andauthority
Appointmentandthequalificationofkeydesignpersonneltoperformassigneddesign
responsibilities.
Whowillverifyandapprovethedesigninputspecificationsbeforedesignworkbegins
Alistingofcompanyandcustomerstakeholders,reviewstheywillparticipatein,andhowtheir
inputwillbeusedtoamendeddesignrequirements.TheprojectorganizationchartIncludes
interfacesbetweenvariousgroupsandpersonnelforproducingandreviewingthedesign.
Designoutputspecifications,includingrequireddrawings,andengineeringcalculations
Identificationofwhowillperformdesignoutputverificationactivitiesandthecriteriatheywill
use.
ThesequenceofdesignworkTasksandschedule
Se
le
TheDesignManagerpreparesaprojectspecificplanthatincludes:
TheDesignManagerreviewsthedesignprocessprojectplanwiththecustomerandotherinterested
parties.Thecustomerapprovestheplanafteranydiscrepanciesareresolvedandtheplanisagreedupon.
Designworkmaybeginonlyafterthecustomerapprovestheplan.
DESIGNREVIEWS
DESIGNINPUTREQUIREMENTSREVIEW
TheDesignManagerensuresthattheinformationindesigninputsclearlydefinescustomerexpectations
andthatthenecessarydetailsareprovidedtosetrequirementsfordesign.
TheDesignManagerobtainsdesignspecificationsfromthecustomerandconductsacustomerdesign
inputreviewtoensurethat:
Page26
Customerdesigninputrequirementsandspecificationsarecomplete
Designprocessreviewmilestonesarespecifiedwhennecessary
Customerdesignoutputrequirementsandspecificationsarecompleteforreviewmilestonesas
wellasthecompleteddesign
Customerdesignrequirementsandspecificationsarecompatiblewiththerelevantregulations,
[CompanyName]qualitystandards,andQualitySystemrequirements
[CompanyName]hasthecapabilitytodeliverthecompleteddesigninthetimeallotted
TheDesignManageridentifiessupplementaldesignspecificationsthatsupplementcustomer
specificationswhentheyareneededtoensureaqualitydesign.
ge
s
Beforedesignworkbegins,theDesignManagermakessurethatalldesignrequirementsareclearly
understood,alldiscrepanciesareresolved,andallrequirementsareagreedupon.Oncethese
requirementsaremet,theDesignManagerapprovesthedesigninput.
Designinputspecificationareapprovedbyacustomerauthority
Designinputspecificationsarecomplete
Designinputrequirementsandspecificationsarecompatiblewiththerelevantregulations,
[CompanyName]qualitystandards,andQualitySystemrequirements
[CompanyName]hasthecapabilitytodeliverthecompletedprojectinthetimeallotted
ct
ed
Pa
TheDesignManagerensuresthatdesigninputdocumentsareverifiedbyqualifiedpersonnel.Theperson
responsiblemustverify:
DESIGNPROGRESSREVIEWS
Se
le
TheDesignManagerholdsreviewmeetingswithinterestedpartiesatkeydesignmilestones.TheDesign
Manageridentifiesthekeydesignmilestones,thedesignoutputrequiredforthereview,andalistof
reviewers.
Twodesignreviewsarerequired:oneisaninputdesignreviewandtheotheristhefinaldesignreview.
TheDesignManageridentifiesotherdesignreviewsnecessarytoensureaqualityresult.Designreviews
maybespecifiedatthecompletionofdesignworktasks,siteassessments,preliminaryengineering,
preliminarydesign,percentagecompletionstages,andonacalendarschedule.
TheDesignManageridentifiescustomerandcompanyreviewersappropriateforeachdesignmilestone.
Reviewersmayincludepersonsthathaveastakeinanyofthefollowing:quality,safety,constructability,
scheduling,maintenance,purchasing,estimating,orcostcontrol.
Ateachreview,theDesignManagerreviewsreviewerrecommendationsforamendmentstothedesign
specifications.TheDesignManagersubmitsselecteddesignamendmentsforcustomerapproval(see
section3.4ContractSubmittals).Customerapproveddesignamendmentsaredesignrequirements.
DESIGNOUTPUTREVIEWS
TheDesignManagerensuresthatdesignoutputdocumentsareverifiedbyqualifiedpersonnel
independentofthepersonperformingthework.Thepersonresponsiblemustverify:
Thecompleteddesignmeetsrequirementsspecifiedbythedesigninput
Thecompleteddesignmeetsapproveddesignamendments
Engineeringcalculationsarecorrect
CompletenessofrecordspertheDesignProjectQualityControlPlanincludinginputs,reviews,
communications,andverificationactivities.
Page27
[CompanyName]
Project Design Process Plan Form
ProjectID
ProjectName
Preparer
Date
[ProjectNumber]
[ProjectName]
ge
s
Name:
Designer(s)
Name/ScopeofWork:
Designinputverifier
Name:
Designoutputverifier
Name:
ct
ed
DesignManager
DesignReviews
Requiredoutputforreview:
(includingrequireddrawings,
andengineeringcalculations)
Intermediatereview:
Finaldesignreview:
Se
Predesignreview:
le
Reviewmilestone/
description:
Pa
Qualificationandappointments
Reviewacceptance
criteria
Reviewparticipants
DesignProcessPlanandSchedule
Task
Output
Scheduleddate/milestone
Page29
P. CONTROLOFQUALITYRECORDSAND
DOCUMENTS
Onthisproject,[CompanyName]willkeepspecificdocumentsandrecordsofqualityactivitiesthatoccur
throughoutthedurationoftheproject.
ge
s
Projectqualityrecordswillbestoredintheprojectfieldoffice.Asabackup,copiesofrecordswillbeheld
offsite.Theexactlocationwillbedeterminedatqualitycoordinationmeeting.
The[CompanyName]QualityManualreferencedinthisqualityplanisincludedasanappendixtothis
plan.
Pa
ARecordofcurrentversionofprojectdocumentsislistedontheDocumentControlFormincludedasan
exhibitinthissubsection.Whennewversionapproved,theQualityManagerupdatestheProject
DocumentControlform.
ct
ed
ARecordofrecordsislistedontheProjectRecordsControlFormincludedasanexhibitinthissubsection.
DOCUMENTCONTROLS
TheDirectorofQualitycontrolsdocumentsrelatedtothe[CompanyName]QualitySystemincluding:
le
QualitySystemManual
QualitySystemProcedures
ProjectManagementProcedures(includinginterfaceandcoordinationwithcustomersand
regulatoryagencieswithjurisdictionoverjobsites)
Governmentregulations
Industrystandards
Procurementspecifications
Se
TheDirectorofQualityensuresthatrecordsofthedistributionofQualitySystemdocumentsarekept.
Whennewversionsaredistributed,obsoleteversionsaredestroyedorcontrolledtopreventinadvertent
use.
TheProjectManagercontrolsdocumentsrelatedtospecificcustomercontractsincluding:
Customercontracts
Contracttechnicalspecifications
Contractdrawings
Shopdrawingsubmittalsandapprovals
Productdatasubmittalsandapprovals
Allowancesandunitpricesubmittalsandapprovals
Requestsforinformationandcustomerresponses
Subcontracts
Inspectionandtestplans
PROJECTQUALITYRECORDPLAN
Page67
TheQualityManageridentifiesthequalityrecordsthatwillbemaintainedduringtheplanningand
executionoftheproject.Considerationsinclude:
Contractrequirementsformaintainingrecords
Thesizeoftheproject
Typesofactivities
Thecomplexityofprocessesandtheirinteractions
Thecompetenceofpersonnel
Thedurationoftheproject
Theneedtodemonstratecompletionofwork
Theneedtodemonstrateduediligenceforqualitysystemrelatedactivities
Balancingthecostandbenefitsofmaintainingtherecord
ge
s
DOCUMENTCONTROLPROCEDURE
4.
ct
ed
3.
5.
6.
7.
TheResponsiblePersondesignatesoneormoredirectoryfolderswhereallfilesinthefolderare
designatedaseitherapproveddocuments,currentversionsorcontrolleddocuments.Accessto
changeordeletethefilesisrestrictedtotheResponsiblePersonbypassword.
TheResponsiblePersonremovesobsoleteversionsofcontrolleddocumentsfromthedirectory
folder.
Computerizedrecordsofcontrolleddocumentsarebackedupdaily.Retrievalofbackupscanrecover
allcontrolleddocumentsineffectasofanyselectedday.
ControlleddocumentsstoredoncomputermediaaremarkedUncontrolledCopyWhenPrintedas
theResponsiblePersondeemspractical.
Forthedistributionofhardcopiesofcontrolleddocuments:
8.
9.
le
2.
TheResponsiblePersonreviewsandapprovesallcontrolleddocumentspriortoreleaseandis
responsibleforfuturecontrolofthedocument.TheResponsiblePersonrecordsthetitleofthe
document,approvaldate,name,jobposition,andthemethodofdocumentcontrol:eitherhard
copyorcomputerfile.ArecordismaintainedontheProjectDocumentControlFormcontainedin
thisprocedure.
Whencontrolleddocumentsarerevised,theResponsiblePersonrecordsthetitleofthedocument,
theversion,anddate.Eachsubsequentdocumentversioncancelsthepreviousversionsofthe
document.ThestatusofanycontrolleddocumentcanbeverifiedbytheResponsiblePerson.
TheResponsiblePersonensuresthatcurrentissuesofalldocumentsarereadilyavailableatlocations
whereactivitiesessentialtotheeffectivefunctioningofthequalitysystemareperformed.
Fordistributionofcontrolleddocumentsstoredoncomputermedia:
Se
1.
Pa
Procedure:
OnlytheQualityManagerisauthorizedtocopycontrolleddocuments.
WhentheQualityManagerdistributescopiesofcontrolleddocuments,thefollowingrecordis
madeofthedocument:theversiondate,towhichpersonitwasdistributed,andthedocuments
location.
UncontrolledcopiesaremarkedUncontrolledCopy
Whenacontrolleddocumentissuperseded:
ThefirstpageofsupersededdocumentsisdestroyedormarkedVOID.Thesuperseded
documentisremovedfromareaswherequalityinspection,test,orworkisinprogress.
Thesupersededdocumentisreplacedwithacurrentlyapprovedversionofthedocument
10. Qualitydocumentsarestoredintheiroriginalcondition,inasuitableenvironmenttoprevent
damage,deteriorationandloss.QualityRecordsarereadilyretrievableforreviewuponrequest.
AccesstoQualitysystemdocumentsisnotlimitedbutissubjecttonormalbuildingsecurity.
Page68
11. Qualitydocumentsarestoredforaperiodofsevenyearstodemonstrateconformancetospecified
requirementsandtheeffectiveoperationofthequalitysystem.Noqualitysystemdocumentis
destroyedwithoutwrittenapprovaloftheQualityManager.
PROJECTDOCUMENTANDRECORDCONTROLPROCEDURE
Procedure:
ge
s
Projectrecordscompletedbythepersonresponsibleforcompletingthem,qualityrecordsare
collectedandfiled.Anyqualifiedpersoninthelocationidentifiedonsection5.6oftheProject
QualityControlPlanmayfiletherecords.
QualityRecordsarestoredintheiroriginalcondition,inasuitableenvironmenttoprevent
damage,deterioration,andloss.QualityRecordsarereadilyretrievableforreviewuponrequest.
AccesstoQualityRecordsisnotlimitedbutissubjecttonormalbuildingsecurity.
QualityRecordsarestoredforaperiodofsevenyearstodemonstrateconformancetospecified
requirementsandtheeffectiveoperationofthequalitysystem.Noqualityrecordisdestroyed
withoutwrittenapprovaloftheQualityManager.
Qualityrecordsarekeptprimarilyashardcopy.Whenqualityrecordsarekeptonacomputer
storagedevice,abilitytoenterinformationispasswordcontrolledandthecomputerizedrecords
arebackeduponaregularbasis.
Pa
Se
le
ct
ed
Additionaldetailon[CompanyName]policiesandproceduresthatapplytodocumentandrecordcontrols
appearinQualityManualsections12.3DocumentControls12.4RecordControls.
Page69
QUALITYMANUAL
TABLEOFCONTENTS
1.QualitySystemManagementandResponsibilities...........................................................................12
Pa
ge
s
1.1.Overview............................................................................................................................................12
1.2.[CompanyName]QualityPolicy.........................................................................................................12
1.3.QualityDuties,Responsibilities,andAuthority.................................................................................12
1.4.QualitySystemPerformanceMeasures............................................................................................15
1.5.CustomerSatisfactionPerformanceMeasures.................................................................................16
1.6.Exceptions..........................................................................................................................................16
2.ProjectQualityControlPlan.............................................................................................................17
Se
le
ct
ed
2.1.Overview............................................................................................................................................17
2.2.[CompanyName]ProjectLicenseandQualificationRequirements..................................................17
2.3.ProjectPersonnelandQualifications................................................................................................18
2.4.ProjectQualityControlPlan..............................................................................................................19
2.5.IdentificationofQualityControlledTasks.........................................................................................19
2.6.ProjectQualityInspectionandTestPlan...........................................................................................19
2.7.ProjectQualityCommunicationsPlan...............................................................................................19
2.8.ProjectQualityTrainingPlan.............................................................................................................20
2.9.CustomerTrainingOnOperationAndMaintenance.........................................................................20
2.10.ProjectRecordsandDocumentationPlan.......................................................................................20
2.11.ProjectAuditPlan............................................................................................................................21
3.ContractSpecifications....................................................................................................................22
3.1.Overview............................................................................................................................................22
3.2.ContractTechnicalSpecifications......................................................................................................22
3.3.ContractDrawings.............................................................................................................................22
3.4.ContractSubmittals...........................................................................................................................22
3.5.CustomerSubmittalApproval...........................................................................................................24
3.6.ContractWarranty.............................................................................................................................25
3.7.ContractReviewandApproval..........................................................................................................25
4.DesignControl.................................................................................................................................26
4.1.Overview............................................................................................................................................26
4.2.DesignInputReview..........................................................................................................................26
4.3.ProjectDesignQualityControlPlan..................................................................................................26
4.4.DesignProgressReviews...................................................................................................................27
4.5.DesignOutputVerificationandApproval..........................................................................................27
5.ProjectSpecificQualityStandards...................................................................................................28
5.1.Overview............................................................................................................................................28
Page2
QualityManual
VersionSeptember28,2011Copyright

5.2.RegulatoryCodes...............................................................................................................................28
5.3.IndustryQualityStandards................................................................................................................28
5.4.MaterialandEquipmentSpecifications.............................................................................................28
5.5.WorkProcessSpecifications..............................................................................................................29
5.6.ControlledMaterialIdentificationandTraceability..........................................................................29
5.7.MeasuringDeviceControlandCalibration........................................................................................30
5.8.[CompanyName]QualityStandards..................................................................................................30
5.9.ApplicationofMultipleSourcesofSpecifications.............................................................................30
ge
s
6.ProjectPurchasing...........................................................................................................................32
Pa
6.1.Overview............................................................................................................................................32
6.2.QualificationofSuppliers,Subcontractors,andDepartments..........................................................32
6.3.SourceofSupplyForm.......................................................................................................................33
6.4.PurchaseOrderRequirements..........................................................................................................33
6.5.ProjectPurchaseOrderApprovals....................................................................................................34
7.ProcessControls..............................................................................................................................35
le
ct
ed
7.1.Overview............................................................................................................................................35
7.2.ProjectStartupandQualityControlCoordinationMeeting..............................................................35
7.3.PreparatoryProjectQualityControlPlanning...................................................................................35
7.4.WeeklyQualityPlanningandCoordinationMeetings.......................................................................36
7.5.ProcessControlStandards.................................................................................................................36
7.6.DailyQualityControlReport..............................................................................................................37
7.7.MonthlyQualityControlReport........................................................................................................38
Se
8.InspectionsandTests.......................................................................................................................39
8.1.Overview............................................................................................................................................39
8.2.RequiredTaskQualityInspectionsandTests....................................................................................39
8.3.AdditionalInspectionRequirementsforProcessTasks.....................................................................40
8.4.InspectionofSpecialProcesses.........................................................................................................41
8.5.IndependentMeasurementandTests..............................................................................................41
8.6.CommissioningFunctionalAcceptanceTests....................................................................................41
8.7.HoldPointsforCustomerInspection.................................................................................................41
8.8.QualityInspectionandTestSpecifications........................................................................................41
8.9.InspectionAndTestAcceptanceCriteria...........................................................................................41
8.10.InspectionandTestStatus...............................................................................................................42
8.11.IndependentQualityAssuranceInspections...................................................................................42
8.12.InspectionandTestRecords............................................................................................................42
8.13.ProjectCompletionandCloseoutInspection..................................................................................43
9.NonconformancesandCorrectiveActions........................................................................................45
9.1.Overview............................................................................................................................................45
9.2.Nonconformances.............................................................................................................................45
9.3.CorrectiveActions.............................................................................................................................46
10.PreventiveActions.........................................................................................................................48
Page3
QualityManual

10.1.Overview..........................................................................................................................................48
10.2.IdentifyPreventiveActionsforImprovement.................................................................................48
10.3.TrainPreventiveActionsforImprovement.....................................................................................48
11.QualitySystemAudits....................................................................................................................50
11.1.Overview..........................................................................................................................................50
11.2.ProjectQualitySystemAudit...........................................................................................................50
11.3.CompanywideQualitySystemAudit..............................................................................................50
ge
s
12.RecordandDocumentControls......................................................................................................52
Pa
12.1.Overview..........................................................................................................................................52
12.2.QualitySystemDocuments.............................................................................................................52
12.3.DocumentControls..........................................................................................................................52
12.4.RecordControls...............................................................................................................................53
13.Appendix.......................................................................................................................................55
Se
le
ct
ed
13.1.DefinitionsofTerms........................................................................................................................55
Page4
QualityManual

CROSSREFERENCES
The[CompanyName]QualitySystemcomplieswithANSI/ISO/ASQQ90012008:Qualitymanagement
systemsRequirements
ISO9001:2008Requirement
[CompanyName]QualityManualSection
4Qualitymanagementsystem
KeyElementsoftheQualitySystem
4.2Documentationrequirements
12RecordandDocumentControls
ge
s
4.1Generalrequirements
5Managementresponsibility
Pa
[CompanyName]QualityPolicy
1.3 QualityDuties,Responsibilities,andAuthority
11.3CompanywideQualitySystemAudit
5.1Managementcommitment
ct
ed
5.2Customerfocus
5.3Qualitypolicy
1.4QualitySystemPerformanceMeasures
11QualitySystemAudits
5.4Planning
1.3QualityDuties,Responsibilities,andAuthority
2.3.2AppointmentofKeyProjectPersonnel
le
5.5Responsibility,authorityandcommunication
5.6Managementreview
Se
6Resourcemanagement
2ProjectQualityControlPlan
6ProjectPurchasing
6.1Provisionofresources
2.8ProjectQualityTrainingPlan
6.2Humanresources
6.3Infrastructure
2.4ProjectQualityControlPlan
6.4Workenvironment
7ProcessControls
7Productrealization
7.1Planningofproductrealization
3ContractSpecifications
2ProjectQualityControlPlan
7.2Customerrelatedprocesses
3ContractSpecifications
5ProjectSpecificQualityStandards
2.7ProjectQualityCommunicationsPlan
7.3Designanddevelopment
4DesignControl
7.4Purchasing
6ProjectPurchasing
7.5Productionandserviceprovision
5ProjectSpecificQualityStandards
7ProcessControls
7.6Controlofmonitoringandmeasuringequipment
5.7MeasuringDeviceControlandCalibration
Page10
QualityManual

8Measurement,analysisandimprovement
8InspectionsandTests
10PreventiveActions
8.2Monitoringandmeasurement
1.4QualitySystemPerformanceMeasures
8.12InspectionandTestRecords
8.3Controlofnonconformingproduct
9NonconformancesandCorrectiveActions
8.4Analysisofdata
10PreventiveActions
8.5Improvement
10PreventiveActions
Se
le
ct
ed
Pa
ge
s
8.1General
Page11
QualityManual

7. PROCESSCONTROLS
HOWWORKISCARRIEDOUT
7.1. OVERVIEW
Pa
ge
TheConstructionprocessplandefineshowprojectworkistobedoneandapprovedfortheoverall
project.TheConstructionprocessplaniscommunicatedtoallkeypersonnel,subcontractorsand
suppliersinastartupmeeting.Astheprojectproceeds,Taskplansprovideadditionaldetailsofhoweach
individualTaskiscarriedout.TaskplanningmeetingsareusedtocommunicateexpectationsoftheTask
plantokeypersonnelresponsibleforcarryingouttheTask.
7.2. PROJECTSTARTUPANDQUALITYCONTROLCOORDINATIONMEETING
le
Keyrequirementsoftheproject
TheProjectQualityControlPlan
Requiredqualityinspectionsandtests
Theprojectsubmittalschedule
Qualitypoliciesandheightenedawarenessofcriticalqualityrequirements
Projectorganizationchartandjobresponsibilities
Methodsofcommunicationandcontactinformation
Locationofprojectdocumentsandrecords
Se
ct
ed
Priortothecommencementofwork,theProjectManagerholdsameetingtodiscussandcoordinatehow
projectworkwillbeperformedandcontrolled.Keypersonnelfrom[CompanyName],subcontractors,and
suppliersmeettoreviewexpectationsforprojectqualityresultsaswellasqualityassuranceandquality
controlpoliciesandproceduresincluding:
7.3. PREPARATORYPROJECTQUALITYCONTROLPLANNING
7.3.1. TASKREQUIREMENTSREVIEW
InpreparationforthestartofanupcomingTask,theSuperintendentreviewsanintegratedand
coordinatedsetofdocumentsthatcollectivelydefinequalityrequirementsfortheTaskincluding:
ObjectivesandacceptancecriteriaoftheTask
QualitystandardsthatapplytotheTask
Workinstructions,processsteps,andproductinstallationinstructionsthatapplytotheTask
Shopdrawings
Submittals
Toolsandequipmentnecessarytoperformthework
License,certification,orotherqualificationrequirementsofpersonnelassignedtowork
Requiredrecordsoftheprocessandresultingproduct
Thesubcontractorcontractedtoperformthework,ifapplicable
Customercontractrequirements
Requiredqualityinspectionsandtests
Methodforclearlymarkingnonconformancestopreventinadvertentuse
Locationofqualitysystemrecordsanddocuments
Page34
QualityManualSample
VersionSeptember14,2011CopyrightCaldeiraQuality,LLCFirstTimeQuality,LLC1814HarewoodLn.,Crofton,MD,21114.
Personneltraining
7.3.2. PREPARATORYSITEINSPECTION
TheSuperintendentalsoperformsaqualityinspectionoftheworkareaand:
Assessescompletionofrequiredpriorwork
Verifiesfieldmeasurements
Assuresavailabilityandreceivingqualityinspectionstatusofrequiredmaterials
IdentifiesanynonconformancestotherequirementsfortheTasktobegin
Identifiespotentialproblems
ge
7.3.3. TASKPREPARATORYQUALITYPLANNINGMEETINGS
Pa
PriortothestartofaTask,theSuperintendentconductsameetingwithkeycompany,subcontractor
personnelresponsibleforcarryingout,supervising,orinspectingthework,andinterestedcustomer
representatives.
Duringthemeeting,theSuperintendentcommunicatestheTaskqualityrequirementsandreinforces
heightenedawarenessforcriticalrequirements.TopicsforaTaskqualityplanmeetinginclude:
ct
ed
le
Taskqualityrequirementsasidentifiedinsection7.3.1
FindingsoftheTaskpreparatoryqualityinspectioninsection7.3.2
Conflictsthatneedresolution
Requiredqualitydocumentsandaverificationofavailabilitytopersonnelcarryingout,
supervising,orinspectingtheTask
Recordkeepingrequirementsandtheavailabilityofnecessaryforms
Reviewmethodsandsequencesofinstallation
Specialdetailsandconditions
Standardsofworkmanship
Heightenedawarenessofcriticalqualityrequirements
Qualityrisks
Taskqualityinspectionform
Se
7.4. WEEKLYQUALITYPLANNINGANDCOORDINATIONMEETINGS
TheSuperintendentconductsameetingwithkeycompany,supplier,andsubcontractorpersonnel
responsibleforcarryingout,supervising,orinspectingthework,andinterestedcustomerrepresentatives.
Themeetingisheldonanominalweeklyschedule.Duringthemeeting,theSuperintendentfacilitates
coordinationamongtheparticipants,communicationamongtheparticipants,andreinforcesheightened
awarenessforcriticalrequirements.
TheSuperintendentmaintainsarecordofthemeetingeventontheDailyQualityControlReport.
7.5. PROCESSCONTROLSTANDARDS
7.5.1. JOBREADYSTARTWORKSTANDARDS
WorkonaTaskstartsonlywhenconditionsdonotadverselyimpactquality,complywithgovernment
regulations,contracttechnicalspecifications,industrystandards,orproductinstallationinstructions.
Page35
QualityManualSample
ListofIncludedForms
MilitaryForms:
PreparatoryPhaseChecklist
InitialPhaseChecklistForm
ContractorProductionReport
ContractorQualityControlReport
TestingPlanandLog
StandardForms:
ProjectOrganizationChartForm
QualityManagerAppointmentForm
ProjectManagerAppointmentForm
ProjectSuperintendentAppointmentForm
ProjectDesignManagerAppointmentForm
ProjectPersonnelQualificationForm
PersonnelCertificationsandLicensesForm
QualityControlledTaskListForm
QualityInspectionandTestPlanForm
ProjectQualityCommunicationsPlanForm
PointOfContactListForm
ProjectQualityTrainingPlanForm
TaskTrainingPlanandLogForm
ProjectQualityRecordsPlanForm
ProjectSubmittalForm
ChangeOrderForm
ProjectDesignProcessPlanForm
DesignReviewMeetingParticipantForm
DesignReviewForm
ProjectRegulatoryBuildingCodesForm
TestEquipmentCalibrationForm
LotControlledMaterialsForm
ProjectSubcontractororSupplierQualificationForm
SubcontractorandSupplierCertificationsandLicensesForm
SourceofSupplyForm
PreconstructionMeetingForm
TaskProjectQualityControlPlanForm
TaskProjectQualityControlPlanningMeetingForm
DailyQualityControlReportForm
MonthlyQualityControlReportForm
TaskInspectionForm
ProjectCompletionInspectionForm
InspectionandTestReportForm
NonconformanceReportForm
NonconformanceReportControlLogForm
TrainingRecordForm
ProjectQualitySystemAuditForm
QualitySystemAuditForm
ProjectDocumentControlForm
QUALITYSYSTEMSOP
3.5CUSTOMERSUBMITTALAPPROVAL
Version
Approvedby:
September8,2011
QualityManager
Purpose:
Toprovideaconsistentmethodforpresentingandrecordingkeysubmittalinformationinacoversheet
foreachsubmittal.
ge
Scope:
Allprojects
Pa
Definitions:
None:
ResponsiblePerson(s):
ct
ed
TheProjectManagerhasoverallresponsibility
TheQualityManagermustapproveallsubmittals
References:
ContractSubmittals
le
QualityManualSection3.5CustomerSubmittalApproval
Se
QualityManualSection12.4.2ProjectRecordsControl
Procedure:
1.
2.
3.
4.
UsetheContractSubmittalFormcontainedinthisprocedureunlessthecustomercontractorProject
QualityControlPlanspecifiestheuseofamodifiedorcustomersuppliedform.Inthatcase,the
specifiedformreplacesthestandardformforthatcontract.
Foreachproject,theResponsiblePersoncompletestheProjectSubmittalsForm(containedinthis
procedure)withinformationasrequiredbytheQualityManual.
TheResponsiblePersonupdatestheProjectSubmittalFormasnecessarywithactualdateof
submittalandactualdateofcustomersubmittalapprovaldate.
TheResponsiblePersonstoresthecompletedforminthefieldprojectofficeasrequiredbyQuality
ManualSection12.4.2ProjectRecordsControl
Page32
StandardOperatingProcedures
[CompanyName]
Project Submittal Form
SubmittalID#
ProjectID
ProjectName
[ProjectNumber]
[ProjectName]
From:[CompanyName]
Location:
TypeofSubmittal:
Descriptionofsubmittal:
ge
s
To:
Date
Pa
Shopdrawing
Productdata
Requestforinformation
Completedformorqualityrecord
ct
ed
Qualitysystemdocument
Other:
Remarks:
Se
le
Listofattachments:
SubmittalPreparedby:
[CompanyName]
Name:
Title:
Signature/Date:
SubmittalApprovedby[CompanyName]QualityManager:
Name:
Title:
Signature/Date:
CustomerDisposition:
CustomerRepresentative:
Name:
Title:
Signature/Date:
Approved
Conditionallyapproved,resubmissionnotrequired(see
comments)
Disapproved,resubmissionrequired
Other:
Comments:
Page24
For More Information:

Contact:EdCaldeira
4104518006
www.firsttimequality.com
EdC@FirstTimeQuality.com
ForMoreInformation,contact:EdCaldeiraCaldeiraQuality,LLCFirstTimeQuality
4104518006www.firsttimequality.comEdC@FirstTimeQuality.com

Iso 9001 Management System Sample

Diunggah oleh

Informasi Dokumen

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

Iso 9001 Management System Sample

Diunggah oleh

Hak Cipta:

Format Tersedia

ISO 9001: 2008 Construction Quality

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Quality Assurance/Quality Control Plan Sample

Questions? Call Ed Caldeira 410-451-8006

Quality Assurance/Quality Control Plan Sample

Questions? Call Ed Caldeira 410-451-8006

Quality Assurance/Quality Control Plan Sample

Questions? Call Ed Caldeira 410-451-8006

Quality Assurance/Quality Control Plan Sample

Questions? Call Ed Caldeira 410-451-8006

Quality Assurance/Quality Control Plan Sample

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

Questions? Call Ed Caldeira 410-451-8006

For More Information:

Anda mungkin juga menyukai