Businesses in nearly every industry are more complex today than they
were just three to five years ago, and this trend shows no signs of stopping.
Because of this, managing complexity is becoming critically important to
the success of today's businesses. Without clear awareness of the benefits
and costs of complexity, and processes to manage the tradeoffs between
the two, we may be allowing hidden costs to erode our profits, or we may
miss opportunities for growth. Hewlett-Packard also faces these
challenges. Over the years, our team of operations research professionals
has developed an approach that we believe is widely applicable. In this
article, we describe our framework for managing one aspectof complexity
- namely, product line complexity- and share some examples of how we
have applied the approach at HP.
PRODUCT LINE COMPLEXITY