Module 2 Team Paper

for Team# 3
March 13, 2016

Team Members
Team# 3 has agreed to the following roles and responsibilities for its members:
Name

Role

Responsibilities

Jessica Ireland

Project Coordinator

Analyzes weekly
deliverables and
develops meeting
agendas. Takes notes
during meetings and
posts minutes.

Erin Abbott

Instructional Designer

Serves as subject matter

expert for instructional
design. Conducts
research and advises
team on best practices to
prepare training
deliverables and
documentation.

Pam Jacobsen

Project Manager

Oversees high level

strategic direction of
project. Ensures
accountability to client
and within project team.
Communicates with
external stakeholders on
behalf of project team.

Oshea Ricks

Business Analyst

Researches business
practices and needs.
Suggests solutions that
appropriate for client
organizational and
business needs.

Rachel Donald

Technical Writer

Prepares and submits

project deliverables on
behalf of team.
Incorporates feedback
from all stakeholders
into finished product.

Module 2 Team Paper for Team 3

Team Meeting Tool, Day, and Time

Team# 3 will use Skype to meet on Mondays at 7:30 CST.

Team Communications
Team# 3 will utilize the discussion board on D2L to communicate. Files will be
shared in Group Locker through D2L.

Team Project Management Tool

We have selected the Zoho.com as our project management tool.

Team Values & Behaviors

Members of Team# 3 have agreed to the following values and behaviors.
Value

Behaviors

Accountability

Complete the assignments you have offered to do or

been assigned to do by the time stated.

Adaptability

Be flexible with work assignments to help cover gaps.

Support group decisions even if the plan is not what
you preferred to do.

Positive Attitude

Approach all assignments with an open and positive

attitude.

Communication

Provide constructive and timely feedback to team

members.

Mutual Respect

Treat all team members with respect.

Method for Handling Participation Issues

Part 1
If a member has not completed their assignment by noon on Thursdays, the rest of
the group will reassign materials. If the same member misses a deadline a second
time, we will turn to mediation with Dr. McKenzies input.

Part 2
In the event of an external situation which prevents a member from completing
their assignment(s), the impacted individual must alert the remaining team
members within 24 hours. This notice must include a timeframe for when they will
be available again and provide any work they have already started and/or
completed for the week.

Module 2 Team Paper for Team 3

Your Company Name

Our team will henceforth be known as Team 3, Inc or T3I.

Project Company Name

The company requesting services is PJ Enterprises, a mail order catalog company
specializing in gifts, apparel and home accessories.

Project Description
PJ Enterprises has had a high turnover in personnel, particularly with customer
service employees. There are also a high number of complaints from customers
with regard to the customer service. The company has hired T3I to develop staff
training for the various products that are presented in their catalog so that the
customer service employees have a better knowledge of the items, thereby
increasing sales and decreasing customer complaints.

Module 2 Team Paper for Team 3