Planning and Administering

Windows Server® 2008

Servers
Module 13: Troubleshooting Windows Server
2008 Hardware
• Identifying Hardware Support Issues

• Handling Hardware Component Failures

• Handling Device Driver Failures

Lesson: Identifying Hardware Support Issues
• Troubleshooting Tools

• Evaluating Hardware Devices

• Determining Driver Status

Troubleshooting Tools

• Windows Server 2008 tools

 Event Viewer
 WRPM
 Device Manager
 WMI scripting

• Hardware vendor tools

• Third-party tools
Evaluating Hardware Devices

• Environmental factors
 Electrical
 Cooling
 Asset disposal

• Windows Logo Program

• Windows System Assessment Tool
• Device Manager
Determining Driver Status

• KMCS
• WER
 Customer
 Hardware vendor
 Microsoft
Lesson: Handling Hardware Component Failures
• Identifying Vulnerable Hardware Components

• Replacing Devices
Identifying Vulnerable Hardware Components

When evaluating server hardware, you should consider the

following:

• MTBF
• Redundancy
• Components
RAM
Disk
CPU
Replacing Devices

Windows Server
Catalog
Support
• Stability
• In-house
• Efficiency
• External

SLAs
Inventory
• Business
• Warm spares requirements
• Hours of
maintenance
Hardware
• Compatibility
• Support contracts
Lesson: Handling Device Driver Failures
• Determining Drivers in Use

• Establishing an Escalation Path

• Replacing Drivers
Determining Drivers in Use

Drivers KMCS
• Signed • 64-bit
• Unsigned • Advanced boot options
• Altered

Tools WHQL
• Device Manager • DQR
• Task Manager • WER
Establishing an Escalation Path

Escalation path to resolve a problem:

 In-house escalation
 Microsoft escalation
 Third-party escalation
 Paying for fixes
Replacing Drivers

• Prevent installing
unsigned drivers
• System restore
• Update driver
• Roll back driver
• Uninstall driver
• Disable device
Lab: Troubleshooting Hardware Issues
• Exercise 1: Troubleshooting Network Connectivity

• Exercise 2: Troubleshooting Disk Problems

• Exercise 3: Planning for Future Capacity Requirements

• Exercise 4: Reviewing Troubleshooting Plans

Logon information
6430A-NYC-DC1-13
Virtual machine
6430A-NYC-SVR1-13

User name Administrator

Password Pa$$w0rd

Estimated time: 30 minutes

Module Review and Takeaways
• Review Questions

• Best Practices Related to Windows Server 2008 Drivers

• Best Practices Related to Windows Server 2008 Hardware

• Tools