Values and Behaviors:

Illustrations
Corporate
Values
1. We value respect
for the individual

Organization
Practices

Success Habits

Structured and objective

Respect others opinions
accountability
and perspectives
Recognition of whole
Listening for
person, work-life balance
understanding
Career growth and growth Punctuality
opportunities based on
capability

Taboos
Discrimination or personal
attack based on personal
prejudices / race / age
Destructive gossip and
rumour-mongering
Lack of / Delays in feedback

Walk away from business

2. We value our
if it is not in the best
ability to create
interest of the client
and exceed high
client expectations Commitment to customer

Learn clients business

No problem when there is
one / Hiding bad news
Constantly seek new ways
to deliver value to clients Sharing confidential
information
Operate from the clients
perspective

3. We value honesty, Organization-wide

communication on
integrity, and open
priorities, performance
and caring
and results
communication

Give regular and timely

development feedback
Speak from the
perspective of the listener
Talk directly to those
concerned about any
subject or matter of
concern

communication
Documented client
satisfaction measures

Not dealing with low

performers
Not speaking up in meetings
Saying one thing and doing
another

Sustaining the culture

Rehearse
Training, Orientation,
Conversations,
reminders

Reinforce
Recognition, reward,
retribution

Review
Behaviours, systems,
policies

Operationalizing the
Culture
Organization Practices
What each of us can expect
from the organization

Corporate Values
What we consider
important

POLICIES
STRUCTURES
SYSTEMS
PRACTICES

Individual Habits
What can make us
successful

Taboos
What we do not
tolerate

Translating Values into

Behaviors
Corporate
Values
What we consider
important

Behaviors
we want and
do not want

Corporate
Vision
& Strategy
What we
want
to achieve