Jonora K.

Jones
jonorakjones@gmail.com | (704) 724-7865

Qualifications Summary
A multi-faceted leader offering experience in Mental Health Counseling and Organizational Development. Seeking a fulltime counseling position working with a diverse population, providing both individual and group services.
Additional knowledge includes:

Individual Counseling
Wellness Recovery Action Plan
(WRAP)
Influence without Authority

Group Counseling
Team Leadership/Development
Change Management
Virtual Teams & Collaboration

Intervention Design
Performance Improvement
Profit & Loss Responsibilities
Process Improvement

Education
MASTER OF ARTS | MAY 2016 | WAKE FOREST UNIVERSITY
Major: Counseling
BACHELOR OF SCIENCE | JUNE 1996 | MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT)
Major: History, Minor: French

Professional Accomplishments
MENTAL HEALTH COUNSELING
Provided individual assessment and counseling services to diverse adult population diagnosed with mental illness, and
often comorbid developmental disability.
Co-led weekly Wellness Recovery Action Plan (WRAP) group for consumers to encourage sustained mental wellness.
Led weekly anger management group to help program consumers improve social interactions and achieve their
individual goals as outlined in their person-centered plans.
Led multi-week smoking cessation group. More than 75% of participants reduced smoking by end of course.
Gained experience with interventions based in mindfulness and motivational interviewing.

LEARNING & ORGANIZATIONAL DEVELOPMENT

Led the design and execution of Delhaize Group Learning initiatives including ORACLE, Skill of the Year, and
Leadership Meeting. Audiences for these Delhaize Group-wide programs ranged from 30-630.
Co-designed and facilitated Delhaize Group global skills training program, Skill of the Year. Developed curriculum
start-to-finish, recruited instructors, and planned logistics for 7-9 annual global sessions.
Designed and consulted on processes and programs, enabling groups to successfully initiate and manage organizational
change. Examples include improving Mega Images performance evaluation process and leadership development work
with Belgiums HR leadership team.
Facilitated numerous Fierce Conversations sessions to improve direct and open conversations across the global
organization. Impact as measured by continued use of language and principles continues into 2012.

LEADERSHIP
Participated in Food Lions Southwestern Market leadership team, which was responsible for leading 250 Food Lion
stores as well as special projects. Responsible for talent planning, real estate, and capital spending decisions.
Led more than 400 associates in 11 East Tennessee Food Lion stores, with responsibilities for associate development,
profit & loss performance, merchandising compliance, customer service, and day-to-day operations
Global management experience directed work of two Belgian-based colleagues during management vacancies. Used
French in work to establish rapport as facilitator and colleague. Frequent written work communication in French.
Participated in the development of Delhaize Groups Budget, Planning, & Forecast (BPF) teams global strategy.

Recent Employment History

2015-2016 | CAROLINA CENTER FOR COUNSELING PSYCHOSOCIAL REHAB PROGRAM, GASTONIA, NC
INTERN and ASSOCIATE PROFESSIONAL
Provided individual counseling services to a caseload of 7-9 individuals at adult psychosocial rehabilitation program as
part of masters degree requirements.
Conducted group counseling services, leading 2 groups (smoking cessation and anger management) and co-leading 1
group (Wellness Recovery Action Plan (WRAP) group).
Provided therapeutic interventions and activities (e.g., mindfulness, CBT-based anger management) designed to assist
consumers in gaining a higher level of functioning, developing maximum independent living skills, and achieving their
individual goals.
Collaborated with Program Manager on development of new program activities.

2014-2015 | BELK, CHARLOTTE, NC

EILEEN FISHER SALES SPECIALIST
Met or exceeded personal and department sales goals by cultivating customer relationships, developing repeat
business, and utilizing exceptional selling behaviors.
Assisted in-store brand manager with floor merchandising and in-store events.
Maintained brand knowledge and awareness of broader seasonal trends.

2012-2013, 2014-2015 | THE CONTAINER STORE, CHARLOTTE, NC

PRIME-TIME SALES ASSOCIATE
Cross-trained in sales floor and sales support roles in a specialty retail location with $5 million annual sales.
Performed customer service, order processing, merchandise processing, and campaign set-up roles.

2012-2014 | PERFICIENT, INC, CHARLOTTE, NC

PROCESS/ORGANIZATIONAL CHANGE CONSULTANT
Worked with clients to improve organizational productivity and efficiency by identifying business process opportunities
and developing tailored solutions.
Performed productivity studies of select operational functions across multiple sites for a fortune 50 company,
recommending process improvements and revised production standards.

2004-2012 | DELHAIZE GROUP, BRUSSELS, BELGIUM

DIRECTOR OF RETAIL OPERATIONS (IN TRAINING) FOOD LION, LLC | SALISBURY, NC & KNOXVILLE, TN | 2009-2012
Increasing responsibilities, which culminated in leading more than 400 associates in 11 East Tennessee Food lion stores
with annual sales of approximately $60 million to improved sales and associate morale.
Turned around underperforming district of 11 Food Lion stores in East Tennessee, improving sales by roughly 5%.
Increased accountability and empowerment of retail leaders by introducing Assistant Manager leadership meetings,
and designing Customer Service & Sales Manager as well as Grocery Manager leadership meetings.

DIRECTOR OF ORGANIZATIONAL DEVELOPMENT | 2008-2009

Global facilitator of shared learning and development experiences. Designed and led initiatives for global audiences in
US, Asia, and Europe based on current organizational needs as well as strategic direction.

LEARNING MANAGER | 2006-2008

Global conduit for learning and collaboration initiatives. Spearheaded learning experiments that led to eventual
implementation of Cisco Telepresence and one global e-mail system.

BUSINESS ANALYST, BUDGET, PLANNING & FORECAST (BPF) GROUP | 2005-2006

Responsible for review and analysis of all US subsidiaries, whose 2005 annual revenues exceeded $16 billion and
represented 70%+ of Group worldwide sales.

GROUP CORPORATE INTERNAL AUDIT SUPERVISOR | 2004-2005

Coordinated Sarbanes-Oxley audits (i.e., staff supervision, audit work, client meetings).

Certifications
North Carolina LPCA license - application in process
Certified Public Accountant (CPA), licensed in Texas, July 2001
Certified Internal Auditor (CIA), November 2004
Basic Life Support (CPR and AED) - American Heart Association, renewal date May 2018
North Carolina Notary, commission expires October 2017
Organizational Development Certificate, NTL Institute, August 2011
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Skills
Language: French (moderate written & oral), Portuguese (basic oral & written), Spanish (basic oral & written)
Computer: MS Excel, MS PowerPoint, MS Word, MS Visio, MS Office, QuickBooks, Social Media (e.g. Twitter, LinkedIn)

Select Professional & Community Activities

Member, American Counseling Association (ACA)
Member, Chi Sigma Iota Counseling Honor Society, Pi Alpha Chapter
Member, MIT Educational Council
2-year expatriate experience in Brussels, Belgium, 2007-2009
Travel to more than 30 countries in the Americas, Africa, Asia, and Europe

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