Repair Avast Antivirus Program

Hello,
Thank you for contacting our support center with your concerns.
Try to repair Avast program, please.
"ADD/REMOVE PROGRAMS" feature in your Windows Control Panel.
Click on "Start", find "Control Panel" and click on it. A new window will open.
In this window you should see the icon " ADD/REMOVE PROGRAMS" or "Programs and F
eatures".
Again, you should click on it. Then choose the "Avast Antivirus" and select "REP
AIR".
If repair doesn't help you, I recommend you to reinstall your Avast completely.
First from the Control panel via Add or remove programs and if does not help try
using the uninstall utility, please:
1. Use our uninstall utility - download it from http://www.avast.com/uninstall-u
tility (this is more reliable than uninstalling through Add/Remove Programs) and
save it to your desktop. Run the utility from the safe mode (restart your pc an
d begin repeatedly pressing the F8 key).
2. Clean your cookies and Internet temporary files. More information can be foun
d here:
http://antivirus.about.com/od/securitytips/ht/iecache.htm
3. Delete manually all Avast files, that can be found in Avast folders (concerni
ng folders C:\Program Files\AVAST Software and C:\Program Files\Alwil Software a
nd also C:\ProgramData\Alwil Software and C:\ProgramData\AVAST Software).
4. Restart the computer.
Now download the latest version of Avast
It can be downloaded from here:
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
2015-08-05 05:58:44Infoinstcont[5864,4896]-2015-08-05 05:58:44Infoinstcont[5864,4896]2015/08/05 05:58:44 START: Avast insta

ller/updater
2015-08-05 05:58:44Infoinstup[5864,4896]Command: '"C:\Program Files\AVAST Softwa
re\Avast\Setup\Instup.exe" /control_panel /instop:change'
2015-08-05 05:58:44Infoinstup[5864,4896]CPU: Intel(R) Core(TM)2 Duo CPU
T660
0 @ 2.20GHz,2
2015-08-05 05:58:44Infoinstup[5864,4896]OS: Windows 7 SP1 x64
2015-08-05 05:58:44Infoinstup[5864,4896]Memory: 42% load. Phys:1175036/2058612K
free, Page:2614820/4117224K free, Virt:4108452/4194176K free
2015-08-05 05:58:44Infoinstup[5864,4896]DISKs: C:\ - 12GB free / 49GB total
2015-08-05 05:58:44Infoinstup[5864,4896]DISKs: E:\ - 224GB free / 229GB total
2015-08-05 05:58:44Infoinstup[5864,4896]Running module version: instup.exe - '10
.2.2218.942'
2015-08-05 05:58:44Infoinstup[5864,4896]Running module version: Instup.dll - '10
.2.2218.942'
2015-08-05 05:58:44Infosimutex[5864,4896]Checking for the mutex ownership.
2015-08-05 05:58:44Infosimutex[5864,4896]The mutex is signaled. We are owners of

the mutex.
2015-08-05 05:58:44Infoinstup[5864,4896]Loading product state
2015-08-05 05:58:44Infoinstup[5864,4896]Guid = f6290b12-947a-4c60-ad96-7b8cd5f0f
af8, Created = unknown
2015-08-05 05:58:44Infoinstup[5864,4896]Persistent Guid = 074b6a75-dad4-4695-aff
8-5c5adedc0ce4, Created = unknown
2015-08-05 05:58:44Infoinstup[5864,4896]ProductId = ais
2015-08-05 05:58:44Infoinstup[5864,4896]Edition = 2
2015-08-05 05:58:44Infoinstup[5864,4896]Installed Part info:
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'iex' = 'iex', 4 (0x00000004), 23:3
4:49 15.07.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'jrog2' = 'jrog2', 3629 (0x00000E2D
), 23:34:49 15.07.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'program' = 'prg_ais', 2218 (0x0000
08AA), 23:34:24 21.04.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'setup' = 'setup_ais', 2218 (0x0000
08AA), 23:34:24 21.04.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'vps' = 'vps_win32', 352785665 (0x1
5071501), 23:34:51 15.07.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Latest Part info:
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'iex' = 'iex', 4 (0x00000004), 23:1
9:45 01.08.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'jrog2' = 'jrog2', 3670 (0x00000E56
), 23:19:46 01.08.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'program' = 'prg_ais', 2225 (0x0000
08B1), 21:51:46 28.07.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'setup' = 'setup_ais', 2225 (0x0000
08B1), 21:51:47 28.07.2015
2015-08-05 05:58:44Infoinstup[5864,4896]Part 'vps' = 'vps_win32', 352846081 (0x1
5080101), 23:19:48 01.08.2015
2015-08-05 05:58:44Inforegistry[5864,4896]BackupFileToRegistry: file 'C:\Program
Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value
'SetupIniBackup'.
2015-08-05 05:58:44Infoinstup[5864,4896]Loading Proxy settings
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-Type: 'no proxy'
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-Authorization: 'no authentication'
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-Port: '0'
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-Name: ''
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-User: ''
2015-08-05 05:58:44Infoinstup[5864,4896]Proxy-Pass: '???'
2015-08-05 05:58:44Infopartinfo[5864,4896]SetInstalled: Part package part-iex-4.
vpx is installed.
2015-08-05 05:58:44Infopartinfo[5864,4896]SetInstalled: Part package part-jrog2e2d.vpx is installed.
2015-08-05 05:58:44Infopartinfo[5864,4896]SetInstalled: Part package part-prg_ai
s-8aa.vpx is installed.
2015-08-05 05:58:44Infopartinfo[5864,4896]SetInstalled: Part package part-setup_
ais-8aa.vpx is installed.
2015-08-05 05:58:44Infopartinfo[5864,4896]SetInstalled: Part package part-vps_wi
n32-15071501.vpx is installed.
2015-08-05 05:58:45Infoinstupcore[5864,4896]PkgLoadProductInfo: product GPB was
successfully loaded.
2015-08-05 05:58:45Infoguiwizard[5864,4896]Running module version: HTMLayout.dll
- '3.3.2.170'
2015-08-05 05:58:45Infoguiwizard[5864,4896]Loaded module version: C:\Program Fil
es\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.2.170'
2015-08-05 05:58:45Infoguiwizard[5864,4896]Setup gui was successfully started.
2015-08-05 05:59:05Infoinstupcore[5864,4896]Product pre-change has started.
2015-08-05 05:59:05Infoproductcond[5864,4896]IsNgSupported: IsAswVmmVirtualizati
onActive returned 50 (0x00000032) [The request is not supported.] and false

2015-08-05 05:59:05Infoproductcond[5864,4896]IsNgSupported: VMM is not supported
2015-08-05 05:59:05Infoproductcond[5864,4896]IsNgSupported: IsAswVmmVirtualizati
onActive returned 50 (0x00000032) [The request is not supported.] and false
2015-08-05 05:59:05Infoproductcond[5864,4896]IsNgSupported: VMM is not supported
2015-08-05 05:59:35Infoinstupcore[5864,4896]Checking for updates has started.
2015-08-05 05:59:35Infochromesp[5864,4896]Delayed SP installation
2015-08-05 05:59:35Infochromesp[5864,4896]Chrome extension SP install is skipped
, code 0 (0x00000000) [The operation completed successfully.]
2015-08-05 05:59:35Infoservers[5864,4896]Server definition(s) loaded for 'C:\Pro
gram Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
2015-08-05 05:59:35Infoservers[5864,4896]ChooseServer: selected server 'Download
y9305834 AVAST9 Server' with current url 'http://y9305834.iavs9x.u.avast.com/ia
vs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2015-08-05 05:59:35Infodldwrap[5864,4896]GetFileWithRetry: 'servers.def.vpx' suc
cessfully downloaded and verified.
2015-08-05 05:59:35Infopkgengine[5864,4896]DownloadPackage(download): 'C:\Progra
m Files\AVAST Software\Avast\setup\servers.def.vpx', ip: 125.56.219.10, size: 24
43 bytes
k7461320 AVAST9 Server' with current url 'http://k7461320.iavs9x.u.avast.com/ia
2015-08-05 05:59:35Infodldwrap[5864,4896]GetFileWithRetry: 'prod-ais.vpx' succes
sfully downloaded and verified.
m Files\AVAST Software\Avast\setup\prod-ais.vpx', ip: 125.56.219.10, size: 359 b
ytes
2015-08-05 05:59:35Infopkgproduct[5864,4896]LoadPartInfo: program = prg_ais-8b1
returned 0x00000000
2015-08-05 05:59:35Infopkgproduct[5864,4896]LoadPartInfo: setup = setup_ais-8b1
returned 0x00000000
2015-08-05 05:59:35Infopkgengine[5864,4896]LoadLatestProdAndParts: product file
'prod-ais.vpx' was successfully loaded.
b3701573 AVAST9 Server' with current url 'http://b3701573.ivps9x.u.avast.com/iv
ps9x' of type 'URL_TYPE_DOWNLOAD_VPS'.
2015-08-05 05:59:36Infodldwrap[5864,4896]GetFileWithRetry: 'prod-vps.vpx' succes
m Files\AVAST Software\Avast\setup\prod-vps.vpx', ip: 125.56.219.10, size: 454 b
ytes
2015-08-05 05:59:36Infopkgproduct[5864,4896]LoadPartInfo: iex = iex-4 returned 0
x00000000
2015-08-05 05:59:36Infopkgproduct[5864,4896]LoadPartInfo: jrog2 = jrog2-e56 retu
rned 0x00000000
2015-08-05 05:59:36Infopkgproduct[5864,4896]LoadPartInfo: vps = vps_win32-150801
01 returned 0x00000000
'prod-vps.vpx' was successfully loaded.
2015-08-05 06:00:06Noticeavast_connector[5864,4432]License for paid product will
expire within 251 days (21603105 seconds).
2015-08-05 06:00:07Infoinstupcore[5864,4896]Setup update has started.
2015-08-05 06:00:07Infoservers[5864,4896]Server definition(s) loaded for 'C:\Pro
gram Files\AVAST Software\Avast\setup\servers.def': 29 (maintenance:0)
s8733302 AVAST9 Server' with current url 'http://s8733302.iavs9x.u.avast.com/ia
2015-08-05 06:00:07Infodldwrap[5864,4896]GetFileWithRetry: 'servers.def.vpx' suc
cessfully downloaded and verified.
m Files\AVAST Software\Avast\setup\servers.def.vpx', ip: 96.17.72.16, size: 2443

bytes
t4766941 AVAST9 Server' with current url 'http://t4766941.iavs9x.u.avast.com/ia
2015-08-05 06:00:07Infodldwrap[5864,4896]GetFileWithRetry: 'prod-ais.vpx' succes
m Files\AVAST Software\Avast\setup\prod-ais.vpx', ip: 96.17.72.16, size: 359 byt
es
2015-08-05 06:00:07Infopkgproduct[5864,4896]LoadPartInfo: program = prg_ais-8b1
returned 0x00000000
2015-08-05 06:00:07Infopkgproduct[5864,4896]LoadPartInfo: setup = setup_ais-8b1
returned 0x00000000
'prod-ais.vpx' was successfully loaded.
k7461320 AVAST9 Server' with current url 'http://k7461320.iavs9x.u.avast.com/ia
2015-08-05 06:00:22Errordldwrap[5864,4896]GetFileWithRetry: An error 41222 (0x00
00A106) [Host unreachable] has occured when downloading a file from 'http://k746
1320.iavs9x.u.avast.com/iavs9x/part-setup_ais-8b1.vpx'. Next try: 1
f9673982 AVAST9 Server' with current url 'http://f9673982.iavs9x.u.avast.com/ia
00A106) [Host unreachable] has occured when downloading a file from 'http://f967
n8062888 AVAST9 Server' with current url 'http://n8062888.iavs9x.u.avast.com/ia
00A106) [Host unreachable] has occured when downloading a file from 'http://n806
t4766941 AVAST9 Server' with current url 'http://t4766941.iavs9x.u.avast.com/ia
00A106) [Host unreachable] has occured when downloading a file from 'http://t476
00A106) [Host unreachable] has occured when downloading a file from 'http://s873
v2270761 AVAST9 Server' with current url 'http://v2270761.iavs9x.u.avast.com/ia

00A106) [Host unreachable] has occured when downloading a file from 'http://v227
b3701573 AVAST9 Server' with current url 'http://b3701573.iavs9x.u.avast.com/ia
00A106) [Host unreachable] has occured when downloading a file from 'http://b370
h5741724 AVAST9 Server' with current url 'http://h5741724.iavs9x.u.avast.com/ia
00A106) [Host unreachable] has occured when downloading a file from 'http://h574
h5741724 AVAST9 Server' with current url 'http://h5741724.iavs9x.u.avast.com/ia
2015-08-05 06:02:58Errorpkgengine[5864,4896]DownloadPackage(download): 'C:\Progr
am Files\AVAST Software\Avast\setup\part-setup_ais-8b1.vpx', ip: unknown, has fa
iled with code: 41222 (0x0000A106) [Host unreachable]
2015-08-05 06:02:58Errorpkgengine[5864,4896]LoadLatestProdAndParts: part file pa
rt-setup_ais-8b1.vpx could not be downloaded. Status: 41222 (0x0000A106) [Host u
nreachable]
2015-08-05 06:02:58Infostats[5864,4896]Downloaded files: 15 (5,92 KB)
2015-08-05 06:02:58Infostats[5864,4896]Download time: 2:32
Please save the installation file onto your hard drive.

5. Install Avast.
If you have Windows 7 or Vista, either install Avast with UAC disabled (http://w
indows.microsoft.com/en-US/windows-vista/Turn-User-Account-Control-on-or-off) or
run the setup file as an administrator (right-click on the Avast setup file and
from the Drop Down Menu select the "Run As Administrator" option).
After you have installed Avast, locate the license file and double click on it a
nd your license will be automatically inserted into the program. Alternatively,
you can insert the license file from the avast! user interface as follows:
1) Start Avast
2) Select "Settings" from the left menu
3) Choose "Subscription" from the sub-menu
4) Click "Insert license file" and browse the files on your computer to locate L
icense.avastlic (attached)
If I can be of any further assistance, please do not hesitate to contact me agai
n.
With Kind Regards,
Lukas Havel
Technical Support Specialist
www.avast.com

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Hello,

2015-08-05 05:58:44Infoinstcont[5864,4896]-2015-08-05 05:58:44Infoinstcont[5864,4896]2015/08/05 05:58:44 START: Avast insta

2015-08-05 05:58:44Infosimutex[5864,4896]The mutex is signaled. We are owners of

onActive returned 50 (0x00000032) [The request is not supported.] and false

m Files\AVAST Software\Avast\setup\servers.def.vpx', ip: 96.17.72.16, size: 2443

vs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.

Please save the installation file onto your hard drive.

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