Oxford University Press 2 pst gute to busines conenpodnce for Itemedat and ‘nor! stdets of comma) Eng aod for anyone who nels to improve hr command of Englshcorespodence In the course of ‘ejb Ths book icuder modeler i Americana Welles Bash Eng, tpt om typists materi eicnteetiona centers. Thee at esate en flowed by 2 compres ‘eerencs yoobulry of Bune words wih examples ad compound Words nsec ay tthe ener abo proied, ° ll l| | TIV YOd SYALLAT SSANISNG dYyOIxO Tr oscos9000cEeo phlLo Tl -T TT IT) osce000eees — __cin ag i ae te Co fen Hg laa, Serle Reagh Reggee ge Baye Bowe atom ens se 9 18 cemented ety Prt 1972 ensure patcoring ag une aa ttn mb ecto accra emcee aie ming sre bio ay Sy Introduction Business Lets for Asn for dent of commer, fr alos people ‘rig in bsioes aod fo how in other was of Me to, Te lea ht an ‘utes deprtment ner, a lean, eer or a pcan be ‘es an echnelogy bat to wie Eagar, bt abo nary peopl wl vant to oy someting abroad cmp am statin, o congue a fend in Eng Th This bok fer renders ode eters nd phrases om yp bes mat {enya well son tho senso ocsson tat eee eodl nmtermatoal ltac The ter cover wide ange of ioral buses conmariation ‘both des of the Alani ad ofthe Pati “The a text ed nto for eto: 1 The Form of eLetter. Tis seston des wth he oma resenttion ofboth thsins and pel leter,an ger examples of Bash and Aen ay fut, Example ar li ven ofthe vroursceptatle mao wing she de nd the ime aes, ad of Deining and ening eter, Fay, ales and ins ne enon the tet ny of a4desing a eve 1 Lett om Busines Stations. Tes ate model ters aging rom gsi 2's, quotations ssl, conter pops, order eters gig ie fi {ach ov achnowteegig peat 0 compas Several examples ar ied Inet of thee mbbecon ,Letes on Socal Siarions Thee inclu cospondenevercing 2 intent aod rel rangement, vations, thanks fr Rosy, a peton, nd good iets, TV. Telegms Toler Memages Her, he language ofthe tla and tle {eat with, The bt and don forlaon wll a sof the most ‘Soman abies re ade, Questions om the eter tobe fond afer mot ofthe mode eters. These {te mtended to et the leer undentandng of the contents, al ofc his Sftenon onthe ky pole. Each subsection ends wih Ist of model Eg as, pote wh thee pce or oer, your own ations ‘After hema text thre re soe ext om pat letter ing, Model anetrae ien ney athe vr nd ofthe bok Til thee lengthy buses vocabulary, of some 2000 hao en tuged wih type pasa enugle, exrestons and compoend words. I ‘cover the follwing Inoductonfection of foreign busnes lets Ms to fais, exhibits and conferences eae wth every tno bose conespondence —tseponig tering seni othe aio yesing of economies in newspapes and mane “Te sefeence vosbulry ibs on careful alysis of economic and bus ec podem eters such neta, poy and nfrmaton mater ews. oper and maga nice, ues tes. Taken into coseration equally Ihe Anema Beith Engh, Contents 1. The Form ofa eter Layout: Bath Sine (4) Te form of basins eter (6) Te form of persona eter 2, Layout: Amecan Sty 3. Dales and Adres . 4, Reining and Ending Later Adeosing aa Enel 1, Leters om Duss Stations Inui (@) eyort ing (0) Dowestiinguiry (6) Exporting {@) Pononalinguy Quotations, es (6) xp quotation: fm oer (6) losing otto {0 Quoting terms for ott ecommodstion Sales Lets Changes in Buses (@) Ss eter inrocing prod t new make (0) Sues lets announcing company reper ing age es of oducts and price eduction 4, Counter Popes, Concessions (4) Counter rps (0) Rey tocounter props 5. Ones Order Acdnowtegements ” 2 2 4 1s 1s 1s 2 ” ses a Ireoduction(4) closing pened oderform 7 (4) Thanks for spay: equ (ne) % (©) Encong tn acknowledenent 7 {© Complying witha seuet ” {e) Mating 2 hotel seein ” {@) Inport onser w 4 Employment: Applstns, Later of Recommendation, Ging (e) Exchange of aber 3 Nowe ” a « ) Appliation w 6, DigtehPeking, Tron « (©) Contin erpoynet a {6} Comet of employment s (2) Adve of dpteh 2 (G) Gring notice % (6) Packing 6 (6) Letter of ezonsnenaton ” {© Arsipoent “ 5, Goodwil Later: Congratutins, Intaducton, Conolence, 1, Payment and Reminders “ ‘Chats and New Year Wither, » (2) Naking payment “ (0) Good ener vo (0) Aetnoutedzne py 7 (6) Conrstaatons 1 Ae) Reminder 0 (6) Insignia a {G) Sond notice st (G) Asin forineodutons| 93 (6) Final pte sr {9 Concoence a (0, Request for extension of et 2 (9 Getwell ites 8 (@) Extending credit 3 (a) Sena wishes 6 (0) Refiingextenson 3 1, Teka, eon Meas 9° 5. Complains, Haniog Comins 6 (2) Compt 6 rere 04 (©) Hanlin a onpn Ss (6) Atsweig x comphin about poo sie » Retrnce Vocabulary v9 Late on Sac Staton: Aner Key 1 1. Appointed evel Aragon a (4) Making an spoitment «3 (6) Expeing peta hg ised someone oo (6) Tevet atangements tc be mace a (G) Tae araneemerts eae 66 2: asitatons:Assepting snd Dein, o ) A foal netaton ° (3) Accepting» formal ion » {6} esting» forma station » (@) Aver fomaliavtatba a (6) Desig se fora niaion 2 1 oot ut peste 3 {2 ovation to tnch ae aii He 23, Thank fr Hosgitalty, Rees, Complying witha Request 61. The Form of a Letter 1 Layout: Blt Style = 4) The form of» business letter i RELIANCE HOLDINGS FINANCE GROUP ‘8 Martine Lane London EC2V 68H ‘Telephone 01-588 3782 2 Yours: wom Our neon a aa Norbert 4 Merton Bee dee nie Eerie Seon: oP tae aren 1 Upton of areas Thankyou or your ate of 11th Novebe, 8g foram toate Ist of ade of on ans. We eve pas neni ths boc, showing the location oa ar nthe apne at home a abo. BS Gop $5.canon rep Orpen 1 Be 1 Pinte eter fad 2 Releene 2 Date 5 Adteton ine 6 Sataaton 7 Sate ie 8 ody of eter 9 Complinentay oe 10 Sina 11 Recorre Incides ae, addres, tlphone numberof the sendesand my contin espn othe baie, adem, teapot Inte, number obo Aadree' efeence, where Snow, ped fis. ‘Abbreviations may Be ed for Sn. Feb. Aug. Sep. (et No. Des but sor wre th ment Dees [Nomenton of ov Senge 6and 7 forests May to be omits Starts wih capital eter an ly Fowed by = comma (eo Fae) May abo be ote, int paagah tat with x ep te ‘Stats with capt ter, neal folowed by coma ee ao ge) Followed by writers tn rst in company. ramp) 1 kayo: Bah Spe1b) The form of a persona letter “The water ares: dot at usly leu te sume, which i shown by the sip. ‘The nde ass (hich my be omited) tars he porn! tne ofthe Teter ee whet witen a he otter end ome. 14 eter, 19 Dear et, {wars soy toe med you when yo came to London ast Wook ‘vad fem my site Wat youd called, betas a one Frank om ‘Ease ip to Amst, we were ou of town Whi you were However, you wil cr agin in Sune, Lhe, ae re seo be ‘hom than So we lock frat ving you next ime And don't forget ave sac oon bd woul be hed you made se on ne wie, © weucely Ham Retro 1. bayou: Brith Sete 0, Boe 2369 114 North Beh Sweet Kane Cy, Kana 66110 "3100 Janay 31,19 — 2984 Wyandowe Lane ‘Garner Wyoming 90786 oles to Tome Stat Bank Land! Weare pled to leas tha ou hve oven the re seed by ‘Wyandotte County’s nest tan, We coal vt you to Your ‘aking snes ere Checking nd sevng acount, on foal purposes an compete ‘ackng ever ae eal to You a oa omen ration ‘Our riven taking windows ae open Moy hough Thuray asl 30pm, Friday 6:39 pm, and Stray from 9 30 am. 0 12.30 pin Lobby ous ae 80 8m, 62:00 pm Maday ooh oda, ana 5:50 pam 106 30 pm Pei. Pinto come in forage ple bak sin Yours ey tly, AT Gre wat“The examples show the mat widely wed methods of wting ates. There {emdcry to decene the amount of ponctation is covesondenc, tha ie {he lt fw yor it ha bacon fahlonble to wie the te as 8 A 1976 [som the sre nation and carpinentry oe, corms costed Cevaprflsous are equenty omit For compute we the Inert! Standards Orsazaton (180) rsomnents ring the Sten llurere for, with th year ist flowed by the ont) Th the date 1976080 o 1976080, 2 Daten AbsA bata very agli ter ned station (e- Dea Sis) anda compen ese (eq Yours tally). Te oly exception the ecusna lester wt Invacerting se whic ay bee “Ae you se you remembered to tara the cook of. 2) Salutation Fommal or Rote Tafa Pesan! +) Complimentary Close ‘ih oo 5. Addresing an Envelope re afew ple ule abot the Best way of addesing an envelop: 1. We separates for the name oF cumpny,pstboxer howe name, ‘number an set, own an cou ‘9 oly and sate, patcode 2. The aumber prendes the sett ‘ne Words he Stes, Spat, “Avenue are watenseputely,ach ‘word staring wih ep ee, Commas may te placed tte end ofeach le (led punctuation), fe only between ety and ae of unt (open poncunton). Use ‘he sme form in he ete. 4. The Bath postcode is writen Urlow the som. The American ip code non then ness) 5. The postende shold away be the et tem of iforation in th a8 res and in blk capa {6 Whenever posible place te post oe ona ie By Ue the en ofthe ater When an dates fomedy incu Postal Dstt letesndor mers, te wil way Be orpoatedin the postcode Do not ue fl sop ony other {he end of the characters of the ‘Away ee oar space at ese tween the fo ales ofthe post Never dri he pated Neer join he character pst ‘dein any oy. No writing shold appear blow the postcode Its bette to bow ‘etn adent onthe back fan elope ate thane Bottom ‘Shree ofthe font. For the fenton of sand sila me ‘ge shoud be sown above the ets, ot below Tafel enon 4 eng and Eig Ltr{you we pate fren numbers on ter for your owe puposs, hey 00 Should be placed inet above the ares, cr Be Kept to the upper and sie ofthe ares pal. 13, Ponta nations AieMa (Gr AIRMAIL) Pate Single Expres Confendal —Frgle-with oe Urgent ‘Tobecale for Printed matter Regier Phase ortard Meas Blok Sone PO, Box 36 Lvepect ae CN Tapa 1 Tang Beer Tana Indo 2. Letters on Business Situations ‘A ing (ao spelt eng) ent when buses wants some aor in eet sbout ~ She supply of ods — vai of gos sates cattonues = celery tes and dealin = quotation or res = metho of transport = sips = fone He wl sve unscearycorerponence by ing fal dete that ae reewnt. a prospec customer approaches supper fo the ist time, it sel to tell hem something sot hi own baie, the Kind of pods be eed an fox what prpoe they ae rege. In theca of caomer of longstanding lor een orders, he ngury may e vey simple. Often phone cll ora pore Ft See ne. £2 Wet 10 Sst San Francs, a. 27084 sa American se Sa2) Import inquiry -ACoicgy busesman wits oan Enlsh menace by Domestic inquiry Abadia contitorwites toa manefatrer of atvoom shower MATTHEWS & WILSON Ladies’ Clothing 421 Michigan Avenue (Chicago, Il 60602 Mors Gan & tse 1 Mortimer Set London WIC 57D. Eagan (tober 21,19 ects We saw your wome's res and uta he London Fashion Sow eid in Rew York on October 7. Tie you showed for teoage, the ‘Sloe rand oust alts, wou be mot table oro vee oul you hinds ws your quotation fr sin and samme ot {np hat you coud supply ts by tw od of Dna next. We would fee 2000 deer atin cach of th ne 10-16, an 4500 ‘er 8 apd 16 Passe quote et Clege pcs, Payment inner + 4 [BUNBURY ESTATE BUILDERS. 17 Fen Road. ‘London ECaSAP conta nations Gasw 21a Nowwmbee, 19 — ase Ses ae ‘Wie eg to you advert in he ‘Ber Seuna of Sed ‘November, we woul ath ou tlt usbaw 2 quoton forthe gew Intro homers which ar deere. ‘A ling contacts we eect about a hundred hoses and ot ‘ten Host of nts yor If your ogipmant of good guy, end ‘we resv favre fe, we maybe ale o laters odes wih vy ty ‘We look forward to beating from you soon. Piller. ‘Yours tatnay, Won. de TR Worg ee Bayer PR Mora (uertons om he Later 1, Wt do Mess Mattos & Win elit (Grestons one eer 2 Mow they heat of Mess Gret & Caton? 1 tow id Banbary fsa Hues ear of he Cent Intalio Company? 5 Why st they itrted in he Songer meat 2 Wage they want quotation or 22 WhtedsMateewr& Wlson want otto fo 5 One conton they ae ode?) Export inquiry Aexor agent writes ox manufactures Worldwide Dealers ita. Connaught Centre Hong Kong ‘Te Veo Cyele Works FO. Box 2 Meow Dear Sis, (ur bai apt in nda av atau fo guotatins er 10,000 ‘ey, tobe exported oS Lanka, ni, Patan ed Nepal Pease et ws know wha quate you ae ale to die a regular Intnl guotig your bet ers 0.8 Sine We hl bana ot forma, br woul as you to ale cotaner transport to ‘iibene for ener pent, owes, Pe at Beet tape ueston on he Leer 1. Why do the Wowie Deses approx the Vitoria Cyl Works? 2 What dhe at for pe rom pes 5 How should the ey cen be espe? 4) Personal inquiry Above wate tthe owe ofsharware store is re sereat Question om the Lever 1 Why st, ars wig 1 Me Hampi) 2 Whe was hn Mans to y Me Hamat’ stan? 5. Who may be ale to suply te mune 1 aie2: dione ‘Te gro em yay Be sing cman nly Price nd ote information ke for. The serconsous basin how ‘er, ll eke the opprtnity to simulate his conepondens ere a his [rodsorseracenby ncucinga ls msgs an he sun that ees ‘fra et witout a pestinginguiy when a supple want to dew the ata of csomer and new customers tos pec product or range of nos A fm offer sj certain condos dea er the esp of 18) Export quotation: fim offer (Reply to 1) (GRANT CLARKSON 148 Mortimer Street, London WiC 370 rc Mattes & Woo 421 Mhgan heer ion: Me P Won. 300 Octbar 19. ‘este lesedto aka you a fer routing ar Swine reat ‘Sw atour tahoe show ere Suinaie cep toe et in pk, of ‘whic the sir sas have ben sold ot Ta ie eg man ‘etre cotiousy, bot wil ely be avlabe agen in Febay, 50 ‘Stal else oo in Mach ‘Alot models can be supple bythe mio anary 19 ub Jee tout evn yout im rer by 15th Never Our et. pcs ‘ound tobe or sland tensor to Cisgs.f you would reer the gods ob tb aight, hi wb charged extra at ‘routs ses 8-16 a whi, yw, turgle, nay Be, lak Ser 12-14 holm pak er 100 32650.00 Swinger eee sin 8-16 Inne, yellow re rg, hk 4 10081845 00 Pes: valid unl Sst December, 19 Deter: SU Chea Traore: se eat Payment! by revolver of edt, cr oague with oder "You wil be recing cing oor matrilad a colour char. These ‘We hope you ae hat ou eos avery compet fr tas good eat other ap loo forward to ootng your intl order. FT Bake ‘ORAWT a CLARKSON [Expr Department ueron om the Leer 1 te en ipa cea rae ioe 2. Quotations, Ofer 2 Quotation, Of1) Enclosing quotation Central Insallaions Glasgow yey _| Bentery Este Bulle 17 Fen Rout ee Ldn 3 essa 240m November, 19 — Desi, : In reply to your ater of 21t Novembe, we hae plein ending 2 cea quote for ateoom shower: Baie howe averted in ‘be Baldr Jour, ou luted aalopi also encod sewn ‘aoe type of tathroom fing the de aaa. Moet ‘an be suptd fom sok 4-6 wet shoal be allowed fr celery hom mas with an atch ulling contractor love Brea have found our umn say to ‘nll an trace appsrnce. Natural prs tps ‘hd our qsuaton nodes peor of sae prt, We oh alow a2 ‘Sscout onal oder of £50 ale and ont, odes exceding 2000 ar bic 10S oan cae any orders you place ith wl be pret romp 2 Qutaons, Ofer 4. fdr tesare quoted? Shatter shower A 6 Bela the oom of aye 2. Quoteons, Ofer exseve a©) Quoting terms for hotel accommodation 4p to Grahom St Saban Kart 54 Ioana indonesia nia may, 19 ear Me. Yas, ‘Thank you fe your ete ft ay aking for ot sommodtion lay orJane We were pase to her tha you wih tostay a ‘Ata Hotl amin ing our forthcoming Wit to London Ow Bedand Room and tweak fal bord Upto swans erpenon singleroom £500 £750 Zpmnonm covlercom £800 «£1200 ‘are sghr ose ‘er pevon sige room £450 £7.00 2s douberoom £750 EIN SO ‘Accommodstin isl aval fo June, bat we ae alot booked por ay. We hav sere dole ooms fe fom 2d May cea ‘thie ingle oom forthe week 260 ay Jue, Wosl you ‘orator skew your wishes one ol, 0a we on reste the rom) you need Werk formar to th paseo weiag you hare agin 08, Recepion Desk uesion on the Leer 1, What inact that Ae Yan at aed a the Alin Hote! Before? 2 Compaen em quoted for apf wo nh with thie fr fe Hes 4 What scommedton i sabi nay an ane? 2. Quotations, Offers 2 Phrases (uotatons and Offers Wee paseo tt owe pent Silalar ar pe ioe we pn Youtmaes sen. ses ope ae tt tng wan ne “ae ds you ged tot aot Dacoonte Yo ar tit oi 2. Queens, Of afering Hotel Accs 2, Quotations3. Sales Letters, Changes in Business : Diet advring nthe frm of ter 0 « weted poup of sede, ttc way to promot tales, Sich sae resol ppd! othe poeta ust, Tey shoul — sate he ede’ tention [Amest any communication canbe wed at xsl eter, Amnouncement 10 lstomen and other o7 important change cn beet make your come, Your pod or ee beter Kw the publi saw ata buyers 4) Sales letter introducing product toa new market ese Sis, 1 he ld ttt pres. Engh js nd mamalaes hry been pred he bet fora cetay ans all Compton arnt {eee uly or tneon Thi reputtion pend by eeryoe those them they ae recommended by word of mouth olsen, ‘eds and many prpecte estes. ag ut famer sippy FARMERS with he st gait produce from th cchard and gees. Fra rs rt ar imported fron ‘Span and ial the yar oud Cael mons preg a= sur the uy of te well owe FARMERS fn nd morale ‘hat are spilt earl over he world in 11s jaro 2 one vertion om the eter 4 How onan ng prec ened wide repattin? 1) Sales letter announcing company merger. offering a lager ange of product and price eductions we Nikko Photogapie Company 5-10 Tas s-chowe ‘vob Tokyo November 21,19 onto: Weave lent in inforning you of the ger of our omen wih ‘Yams sive of Tokye hc wl om lt facto Snuay 1,19 The new ompany wll Yelenown ae Urner Niko Opti wicebaedguiresat 6-10 ki S-chome (oka 5, Sle Letters, honey Bune 2, Sle Letts, henge in Dass a“Yamach nisl eta 1864, ay wll ow a: man ‘uctars offset equipment distress ‘aed ou cameras or more than ety yer Rae bon Dh ee thins and we ook forward te cae eoopetion ad alice ot prediction, ‘Asa eat ofthis mere we rable offer you a Ie ang of Camera, projector and opel eupment. Rod cot na: ‘hear an dtestoton can be don 0 Oates nthe form of re reducers Wo farther change wl be made, We ok formar to manag the ‘sea eltinsip and contig the frmpt evn that oC ‘omer apreciate Fase gv an potty of mpeying yea with our ertnded ane of gots Our exalog oon the Scie = Veey tly your, uertiont on he Letter 1. Way ase ikke MotorpleCompey eid to mere with Yama 2. What the aévanties or he tomes? 5. Why reno fartber une nse? Sas Letter, repos wr Messner 0 el ttt Sins aredemomton 2, Sales Ltrs, Chane Business Tes eater or aan Changes in buss eae pean ein Yolo S80 Sb La oak we or eS SomowaaeJLnoon‘A taper aed not ace the pits and terme offered by the seller uscond thnally. Tete il fen be good van Yo makes couterpropas wth the ‘Sheet of obtaining beter poste o toms, or aberer ne of ler. AS 8 felt of thw negations the super could make concen, pata fovanintodactory seo ihe ctomer pace 3g ot. 4) Counterpropossl Roberts Import Company ‘x, Ro Branco 278 Grupo 506 Rio de Janeiro Taunton, Somer, Eng | 16h Norms, 19 Dear is, ‘Tank yoo fr your lata of 10u November, enlsing your pie. ‘The 2 Iino marmalade woul not slate for ou custome, ‘bt we soul keto buy 15,001 Tare Howere, theron i vantage hen compared wil poduon Homies ere ae ‘id toa far conning 500 gms th os pound ior 454 (Gumne Theefore we woul a you to eee the pices quoted fr ‘eat AZ by ten prot Avtar ar tement icone ws woud spec paying a he ‘Shown pie you ivabe on oar af he ood andthe cond ‘a tin 3 py, deductig ew pr cent zou. “Tee amp avd yesterday, and we must admit that your mara ‘hee dali Wonld you Knly tor kncwe oon 2 pose if you can suply us onthe tr mentioned. ‘Your tatu, x0 Querton on he Lever 1. Why does Engh marmalade em xpos to Bria byes? 5 Min nw pret do hey oes? ‘Reply to counter-proposal of the marl uals in your county. You wil fon You toe ss tenon wl ao 4 Coumerpropons Concerns(uerton onthe eter 1 Wy do FARMERS think ht cone in Bae tops peat 2. What discounts ae they wing to owt Imingertyicecmceioe co fr cn ao In compan to he corespondnc ofr, pling an onder simple fom te pont of oew of letersi. Ver often the pushing department or the Buyer fis an ode orm, though be my peter fo wees ter to make ‘taps gut sear. Thee could bespcal emporio Wc ake iCoessay fo compl formals, oe may want to es every toc ‘Toe sepliersends an onder senowedgoment prompt 0 thank hit customer forthe ede. pes or dlvery timer hve shaped the exsomer use ed. Ute gods cnsed ne no Tonge arta »sbeite sy be ofr Yili MILLI bbb, — CAAA WIUG sna 8sees 0000005 SPPLLIPLLILL: “4 Counterpropont, Conceions 2 a8) Enclosing printed order form Roberts Import Company ‘Av Rio Branco 278, amen Feit Products ‘Tame, Somerset, gin sot November, 19 ese Si, (Our Orde for Marmalade ta epi to your et of 22nd November, we thank you for allowing (hamper dicount The make it pose for ut place am rer and to expect le good se. ‘We hae per in encoding out Order No. 752/AS, and woul hk yu ear tne apie oo, iy sg at an ackowledgmet. “Yount, Cats eas St oe, Order No, 7528S Roberts import Company ‘Av Rio Branco 278, . ‘Grupo 508 io de daneio rh ‘onpen No, TAS (eae gute hie sumer nal fowetpnden) Eaglnd S00) November, 19 Pre supy ‘Quanity Unit ———Desrption Carney and price 15000 Ibis Orange mamalate —Crunios 35 each ‘rly a2 Dalry ty 100 Doerr 19 — Method oframpors Shipmt Mase Ric Payment: ut the amount on esp of consignment, fersnder within 30 ye Discount ‘Sxl dicount Poca dicount pp Chit Boyer Roberts import Company Pease sign the dps of thi arse aed return 1 ws san knows sedge. | Orders, Onder dotnontedgement* ae gi. Bee 5 onder, rer Acknoesgemens 1) Enclosing an acknowledgement (Questions on he Ler 1, What ot FARMERS endings nacknowledgemet of the rer? 2 Hom it Robes Inport Company kaon when the mala ging to 3, Why do FARMERS wit eter with the skowledsement? ©) Making hotel reservation say, ase Si members of or stat wil becoming London on buses fom ‘Ben May to st San, Weal you thts please sere the folloming ecommadton fr ve ihe 5. Onde, Order Acknowledgement a2 ro sorbed nd es 2iomscone ota sey ie wong sn London natty, 2 et Sunes do rom thn ad et to. Pl in azoimednon ome ay pea ‘ito heron ilar in ono by ia 1035 4 rng ln ercon n oBy heck at Sovom a conti soo Yona Omer aig ccome 4) import order marTHens £ wisow Udi Clothing {21 Michigan Avenue ‘heat, 60602 st Cason ‘ oraner Set ‘ndem Wie 7D November 819 “hah you or your qn of Chr 80. ae ein Piva rth ou or 2300 ‘einge ese se Poc: E ta tcc nt sci bow uty See cate 2 ae vee ry Torte te 2 aie Teese 100 fog Tre 2 aie kee 9 Tota Rel 6 ‘Yalow 10,116 Yalow Xe ane 10,1316 Blok 54 Cho. he shal open a tir of erat with your bank a soon at we ese your over soknowidprant se tgs fr mediate ‘psen an reno, noe we ned the ress for Chinas. ory tty yous, Pilsen. Won, de Cestions nthe Lever 1}. Mow thi selvery bemase 5 How wil pvmene we mae 2 Wy mui ects be deere immediately? (Exchange of cables [ASSIECFD mice $55 PLEASE CONFIDE ceo urtone 1. Why do Grant & Chaaon auery te gua of dese ordered? Orden, Ore Achnowedeements * 5: rer, Order Acknowledgements9 Confiemation [GRANT & CLARKSON 148 Mortimer Street, London WiC 370 Mes Mate on 21 eign Avena (rap 60602 sion: MP Win, th November, 19 — Dest Sis, “Tak you for your nts dated th November On ebacing Ime ‘ot’ asepancybetweon the fist paraaph and the qantes You tele estos eae youyosetay a flow ‘Today we ese your ete ia ely dig We have ler in contin that we hae booked your ent for 1100 Swingers Alahpnet can be mae as s008 8 we recive confnmatin tat et of cei been pened fo he ‘Sooust manned above. ese note ht our quotation of $0 October was fo ih ‘oe In th ay, however, you wl carey we he ods within ‘ak, ts nating you toda thm ine fr Chit, oun thy, FT Bake ‘Quriont on he Letter 1. What irpaney doe he eter refer to? 2 Why re bot eae gunted nthe 4 When's the pots be dated £1 Wp wire Wom hae fo pay moe fr eight 4 Ones, Ore dchnowlegements Phrases Pacing of Orders Pt py end wth anderen al Fr conf at you cn mt his Sri ore mma Acknowtepment of Ores ‘out cdr i ty Sein ce ot alee ary l b Reta of Orders 46. Dispatch, Packing, Transport 2) Advice of dispatch Quen om he Ler 2, What tise therein an voce? Lis fre Roms) 6 Dupes, Poking, Punsport 2 by Packing @@o Vietoria Cycle Works oni Daas Li Consus Conte Hoey Kooy, Anton: Me Ping ae August, 19 ‘The 10,00 cytes yo ore wil beady for pth by 178 ‘Aug net Since you eq the fer onward hie oS ‘nk, Pakistan and Nop, eae aging forthe ob ake sooty contuners, sch eye i ens in a compat rbot pack and 20 are and tote nd wrapped ln shet ple A conan beds 240 ‘ls the whol cry mould therfore compe 42 conte sch eihing 8 tons Dispatch canbe mada rm or works by robe {oxmared from Bite aout, The eight charges om works ‘0b. rane are AN6O per cons, total AB2 520 for i coin ‘Peering conto he, which wl be charged to you scant Paent you very aerators ‘Yours hl, Nother uerton om he Ler |, Why ust the eyes be packed in seaworthy container for ttepoet fom 3 Wh pays or raga Ot Pn {6 Dispach, Packing, Trapt o©) Ale shipment ~~ MitsviOSK Lines Ltd. @ canes acuatson EEO YES LL oF Lapin 148 Mortimer Street, London WIC 37D ess Matis & Wien | {Zi Meg Arne (ago I 60602 ae Des Si Weare ler in noting you ta yout rit wa confimed y, ‘Sr bn tray 190) November, We av ae ee 1900 Sine lected day for wane by Brits rms 1 Ciepo on coat is out oe othe goo in ution athe ext charges forse righ, poking lint fata some cence at Your ed. (Sree of gi, sr way land nuance iy. opin that hein rr wil la o further bins, we ae ‘Yours aha, Questions on he Letter EAR ne Sed teat ep fe ocamentr are nee fo a Tike oan 1 wy cou dputch oly be ade og 20 Nove |Phrases Digateh Some “he twig gh oe and out ‘Suto, pnw shee ut ele ‘Pond swith waters! Hl Ata tbe cy ae XL Sine thon ace erp SEL tpctam ate taeda ‘Mest ne, now Yat Seana shan eter peti tof ig oa yo ny ry he fhe aor Sng ar an nom ot | Nowa | Since wena ne forwang ston i nwa ioe gw ign me Felon atime Dee = a {6 patch, Pacing. Demport ae |7. Payment and Reminders castors uly set thir aeons by cou when payment deacon SRSSTEE term opments Horeer, seme overlook the date an ave to be ‘Sespant othe amount ong The Ms eter writen end tone, ‘St ceiay may hae bron Go fo an oversiht, When payment has ot been 2st ny os remider, the eeior wil Wate gala a me fne {Tin ets vce no ream for on-pymen and endo wetness hums sto see eer of alton apeny rt ke eps actn, “Thar maybe oo reins fra cise’ ist to yay. Where posible he ‘Bouts eon makes prt pment, and gee fo ee he Dane of hi © ‘oon ih resonable tne 2) Maki payment Carsons Incorporated ‘The Manila Corporation ‘Wimagton, Conn. 71206 Jay 19,19 Centos: Insetdement of you lnece No, 20018, we eno our chewe for 270. Hip we ad that we are pled wt he may you ected thre ‘Te ote avd erat one, and col bp on se without rank you. Scat yous, Vilar ‘Wala Cason Cuertons on th eter ') Acknowledging payment ee [SSEEEEEIISEETHE MANVILLE CORPORA = {ington conn 71 San Frm Jy 22,19 ear Me. Cartons We mere pase oes your chook for 8870 thas bein erated to oor secant, wih sow completely lt Pe ine the oppeteiy of svg you apna Wa We a io. Resipt Hoe Questions on the Ler 1, What he uate of Caan’ ecount fer thi rayment 2 Wt date Maite Corporation endowe wi eee? 1. Payment end Reminders 1. Rorment ond Reminders6) Reminder ‘TTG industries: ee adr Importos& Exporting Co. No, 64 Maret Set. ‘Slogepoe 1 February 619 cena ‘We would ke draw your stanton tot enclowed snes, which ‘ows lane ot vor of $5,750 ot Decomber 3,19. May ‘ering you at out es a8 30 dys indy sen your emits 000 a pel, Shou you bower ‘ave ted he snout ie hs ter wat ween, ese Srp ‘reminder ery ou any T Hams? adh Deprim Cetin on the Ler jan importing& Exporting Co, do they have sti their 1, eyment and Reminds 4) Second notice verion on he Leer 1 Why ae TT6 writing to Mandarin ngortig& Exporting Co, ain? low lng ae FIG eduseis propa to ei. ) Final notice arch, 19 — onto: ie bane ak you epestaty to sete your outstanding account for £85,750, Untortanataly we ave ciel a ely Hom you nt ales wa sectve your payment by Mach 31,19 wo sal be ome fo lc he ater nthe Dan of at eye Asch ‘Repos damage your el stag, we sincerely hope oa wi) Seo your check immedi ory uty yous, Questions on he Leer 1, What do you notice bout the one of hi fl etc? 1 Wt sot Mandan Importing & Paprting oe done? 3. Mow could le action dame the repaaton? 27. Reyment and Reminders st1) Request for extension of eet [BUNBURY ESTATE BUILDERS 17 Fen Road ‘London C3 SAP ‘Cental — Acwaon: Me. 8. Stuart, Sle Manne 1h tay, 19 — Des Si, Retering to your stat of th Api 19, we hve infor Jou tat tio or ponte fore tomaet ou obits andy Jou the oustanding sm of 000 which wae eon Slt March 19. ‘You may hve wen nape oor oe be ie which ocud st ‘er wahoo om 206 Mash is oslo ose, for which steve nr yet teen compen inf Moy we throne YU {fr tres nth extn fat? We bop wot able fo make ‘pment he ful wa te eof ly. We ned arly pst (ut hat th ceurstanes a excepto aod rt you wi der ‘and oor prevent tuaton, Yous tay, Ke [emptintons Satay Eat as ‘essen Temperion| et Bover Ceertion on he Leer 2) Extending credit Central Installations Glasgow Benbery Estate Biles 17 Fon Rosa London cs Sar Anton: Me, Wenwth Tamptrton, Cit Bape ese Sis ‘Thnk yo for wetig to a frank aboat os iB Py. (Jordon March Sl 19-— Of cute wo understnd t 2 ‘hfotont event you eosin your tr na expos and te ‘lingo gant you the meno ad fo. tebe dre econ. “You fatty, none fy wil sg th ncloed 9Oay promi Ate, your soot 128 May,19— urine he Letter 2. Mow do they extend the terms of payment? 1) Refsing extension collins construction co. Virc Bls Bunbury Exot Bulers 17 Fen Road london ECSSAP 1s may 19 ese Si, ene crt sonar the ropa adn your tr of 10“Thre ave, however, ben ser stance in the pt When ous {Hts fr eva tine to te yout sous Whe bmn with Jou forthe loner and aconvanno raed by the se which rire your warehouses ty fo wndertand at We also bare oe ‘hone Therefore we mst sk you aang fo ike pant ‘Stone, otercse we sale fore oplace the account in he nds ‘tenancy. ‘Yours thy, Coline constuction Company ‘Questions onthe Ltr 1. Why doe the Colin Construction Company rf o wan the exemion? Phrases Payments Se in nan Soe oy ein me tke’ da ‘Subset ayes a 0 ee ne $00 an 190 i. Reminder oni ey of le Yu een i og an ei your Nich oye at complet ieksactn Extension of Ci ‘a op ey i we pe mang rat eet 2 $20 Sie you hve sae met yon tes 17 Payment a Reminders 1. Payment and Reminders ss5. Compas, Hating Complies isttes may ceca dyoay sie, and tse ie ease for compa ‘hove ght have een 2 msuaderstnding aboot the goods toe spp: Trap the warboue cle ade an error in aesing te pe somes nmipment patched foo ator ase eed nasi ame may fave oocued cui delery, a manag defect is dconered when 2 ‘uch bed The custom wndertandadlyamoyed, yet hs 0 800 To we an an Teter of compan. He wil et better ea he aks te trove to eaplnn hs cmplint ley, and to propose ways in which mates SSNS pur nt Hs compny say ake mists too: fms often Bae (0 ‘Slag wth iio traied peone oro contend with anal sora, {emake and accidents happen Tes pally necestary to exerts handing complains. A depp re toms canpot be pt off with ee apologehe etd tow ow ‘She mba wil be emedid: when he wi rect the gods ordered: wt De {edo with ie wrong compen othe damaged gods he reseed when be SS eee replncinent for bi deface rchie, or cn Be repaired ‘wit. 8) Complaint From Matthews & Witen to Grant & Csson November 22,19 Conte: “Thank you for your dey of Swinger es, hich we ox ‘Normber Homer we wi odo your tention foe mates Cr te rd rene spp one ot of 10 (ie 12) nla ote of ‘Saeed tan hota ce Sine we aver collin of wroes ‘mre eeh nore woul be vou fo cmon that the cts, ‘Gena In ein, th ed at apple dove nt match hee rose We ave vetring bo of thee by spree al and WOU ak Sout veplce he wheat by 10 dre oe 12 nthe comet clo ‘As tac your care os fight conte we gree 0 ay ‘hee coat wha you inion Howerer, your cos fer pstng dine tt hav tae ome fr a caro, and we request you {ke ist nto conan and vo make an aostment the Inve mou Would you plane ed beefed nee, reed seco ‘We look forms to your desing wih ths questions without day. Very way yous, ‘Qnrtint om he Letter ROSE ce Colta'sn pomophons reid wet worth he 8 Complaints Handing Comps 8 Compt, Handing Compas1) Handling complaint ‘om Gr Clarion to Mathews & Won .) Answering complaint about poor service Knowles Domestic Appliances 2nd Decamer, 19 — Des Si ‘Te cloar of he wa about which you compe ined gto ‘Busta te Appa hs was oveoked by th cooler reponible le enept orale or be nest ‘Weare sending you noe ty al thi wed, an won ask ou to Tetra clote st yout conreinc,carge forma A ‘Sty you may foe thot fora ac cod a aradaced pov ot 1120, ‘You ae prety srt ning hat packing an inane eat et oro efor ayo bye May we eid 0s, owe, tht [tlscize your equ to send the gods by a was ade avery ‘hort noe Tt wasnt youl for arto ose the itera fit aching mele mort of th ees wer read fx Pen DY ‘Batre (ls se ot ntar of 9h Norm). Friern, Oot (Shao sc an open ply sta fit tnd depends one ve ‘Sine gots no the mato ampere Fer thse tes St Seat Ne 4236 dnd 15% Nova 19st vid and welook ervard 1 een your remitance when do. ‘Yous hy, estins oh Lester 1 How do Grant & Cisne expla the st hat the dees a of i 2H $9 fy deat wit ne compl 3. ARS Seah Bay tomy wih te request edue the vice amount oe 8 Complaint, Handing Complaint MC. Bien 119 North Curl Avooe ‘or Rogues Ca. 90088 as, 19— You wee gh tolet a kaom boat he sac se you ‘rpeoned when your wating machine bad to be ep, Yous opens ie pefecty understandable however we hope yo wl abo “You pho our Serie Departs on Fray, March 15. The ath ‘encling your sompaunt ranged for repman to come your om on te flowing Tuedy, Beton soon of ns be was ot eto come unt Mondsy March 28 Hower, ava at our ‘ibe found no on at home and war not ef aT Ot he ‘rs nl ot ppt od ben ade couse you soul hare een noite of be dey We apoloxse {fang inform you ne. We are ard from ou Serce ‘opie that your wig mah rin ood working ode nom, and ‘el peony se otha Yu snot hap ating agin 00 reps in oe Scely your, Lk Chis Department vertions on the Leer LE Why conan’ the epasman some on time? 5.48 st pene hee pn aes 8. Complaints, Hansing Companyand oe dy ‘Snccompen owe oh i pls othe yan enn ont Tastnosinctod nce. ‘epicentre fay een wat ‘gua aay. roa ae te imap ao we Pepe nei tea SOR a et 8. Complains, Handing Compas 8. Complaint, Handing Compas3. Letters on Social Situations Leaving conespondence onthe exchange of goo, evs and money. et ws es ok tthe more person sie ena meeting, as tke ploy (ering ye apeiron ve mangement often ive capend Treen apptstments hae bach ade realy Hs wie to confi them ‘wing aa eter serra partis conered thin telephone menage, ‘there ica mnerpet ts nd pas. “Tave anangents cn, of coune, be made without wing tens, Hower, onespondencs noir fsezommedaton to be booked abroad, of ne ‘Stott from pss outa ones om county “bre you plat lw tte mr 1. Apponments ond Travel Arent e 4) Making an appointment @ International Import Corporation ante 18 og 19 Asmentione in my let of 9 usu, Lam planning t sped ays London net month on my way fo he United States Th dts ‘ivnow seis ans at Heo ov Wednesday, 3 September (ign BA 6021550 and eve on Fiay night. al stayig at hy Cumtecand Hota Marl ich, London W (On3 Seto ldy bv some sppintnens, bat could come to Sour office ay ten on Treay 4 Sepember Would you Kindy [nes menage my Roel ting me now Witte would wy. (ne ofthe mt nortan mater to be dcused ithe presage ‘Sowiion you col ge or dnibtn yout SELEET cop in Egypt Ae web sedy inne, 10% iunacerptbl ow we fee ate 1201 we oto oa good job fling hi asprent inEat Inthe hope that wean come to ters, and looking Forward to mesg you, am, Youn shoe, Oia ass — [INTERNATIONAL DAFORT CORFORATION Me Joke Carter, Export Manager isn Machi Lid ‘So Bread Suet, aden EO4 ‘Quertins on he Letter 1, When dd Mr. Haan revouty otiy Me. Carter of is vit 2} When does ost they meet? Hes tiie 2, Appoinments end Trav Arvonnemen’s o‘by Expressing regret at having mised someone ©) Travel arrangements tobe made SCANDIA CORPORATION. Tyelandve) 20 Copenhagen 0h Apa 19 — De Khayat (a Unto incorpo PO Bow 25s Data UAE. ese De. Kray, ‘ees ely mor waortanate hat was ot in ny office when YOR (led on me on Sed Apel. Looking hrauph ot comespondence I, loere, tt we had fined an appinenent for 3 pm o0 St Ap, toh mae mye rae for you on hat dy. ln fc wa op Ing fer he plas of Your company during the vei a wel Tandertand my cary gave you some ofthe data you rogue nce outed oleae for Damas next ong Do lt me kaow when ou expect ot n Cope pi, a | mld ey ch ke to ‘ivan opportunity take you about vara matters mata nr. 4d March, 19 Dea Mls Ruston, ‘hark you fr sending ete mot import mal of he ast 140 treat Iced me Bere on ny ara t Bak etry My snes {ins inthe Sot Union bebo gut oscenfl ofa, and Took {beard to eportng on thm whe a back othe ona the end ‘tthe oath Forth ine bang Tam wading You my ret not, ‘thie I would fe yout ype aa drt bore my stun ‘sy kom rom my sear rs ete am tveing by alto ‘ie and on wo aca wher {hal be om 20~72 March. Ait Tater if rm om travel arangerens em bee woul ‘ou pan rake the lowing eats ferme ad wre a oie thon ome at the Grint Hom inabul Would yu ple book me ‘ght to Mails on 22n of March thn to Manche On {he Both If pombe ryt na det Might fom Marels to Pee mk in recent. al buy al the cea eat ‘my way, Dut tne booking should be made in ny ae Rost al at he oti, Siemly, Ped aankf OR George Ha MD. Rstton ‘ek lotto POBox 9751 Mancbrer Regiand Oust on he Letter 1 Why wat Dr. Kaya so expected? SARTRE TERIA ate ons or Kha? Questions on the Letter 2 Wan itehgrecerak hart Genin ne nme 1. Anpoinments ond Trane! Arengementt 1 Appoints and Tse Arangmens 6s4) Travel arrangements made ustions 1. wha ht does My Hamiion travel on, nd when dos eve? {5 Why tant eel ag lo Manchester from Mars? Arplarmens Wert TA tb Sis you meng mas eno od om pee aan foro Me Ca ‘rie son 3a? “Trove Arrangements 1s ber» fm Tot ew De se i ad Se er 1 mot: ent mf be nent poste shes to {Sn pelo ate te ah Sct tetas wes {es cmt ecm SS i we iiggameis Tena, pn et hn os‘eh my fume eign iattgetes then etek Seem Reema se oi 2. Inetations: Accepting and Dectning ‘A foal imitation, lyin he form of «eve orn cad wen in ‘he rd person, and repli folow the tre sje. Ode vation ate ‘tite le formally. Any wten ation sould Be answered in witing oo, ot by phone [Adiinton i made tween formal tation, a sem formal ivtation at nina tain, sd tou cnet for fry tech neat 4) Formal invitation Me, Kemmons Wilson ‘Ghainman ofthe Bourd of Holiday ls ne. and Mr. Ben Smith (Chairman ofthe Board of Hotels United Tequet the presence of Me and Mrs: Barring? ‘on the occasion of the inauguration of the fst Thai Holiday Inn and Restaurant at Bangkok Airport (oliday Inn, Bangkok Intemational Airport) inthe presence of Mr. Frank S Wile Cons General ofthe United States of America ‘on Wednesday, May 2,19 18.30-19.80 Cockails 19.43 Dinner (Dark suit) RS.V.P Secretary to Ben Smith, 108 Sulom Road, Bangkok') Accepting a formal invitation Hote Cathay Bangkok 26th Apel, 19— Mrs and Mes. J. Baringtn thank Mr. Kemmons Wilson and ‘Mec Ben Smith for their kind invitation tothe inauguration Of the Thai Holiday Inn and Restaurant to be held at the Holiday In, and wil be please to attend. ©) Declining 2 formal invitation “The Anglo-Thai Insurance Company 10 Patpong Road Bangkok ‘Thaland 2nd May, 19 Me, W. James, Charman, thanks Me. Kemmons Wilson and Mi, Ben Smith for thir kind invitation to the inauguration of the “Thal Holiday In and Restaurant to beheld atthe Holiday Inn, But regres that he fs unable to attend due toa prior 2 Into 4) A semiformal invitation morgan stanley & co. 110 Brosiwy New Yorks NY 1005 ug 17,19 ear De. Tig My Math A Pa, Maus Distr of Morin & Cle ntaationl tn Tre plasm ine pry a honor of ohn De Bats Sona ofthe Boas Jon. Seaton, Ercaie Vie Preset Grd Chiat Peal Otiner of the Ameren Telephon and Tale ‘Comp. The dna wl be bl a th imBaor Hot, Pa, aging 2750 pm Tor 80 pm. on Wednesday, September 120, dew bea bonne oie. We hope that you wil bale oon un thi opportunity to meet fr manaeret of th wold’ rt crprtion We ook foward ‘essay you on Wedneoay, September 120, ns mao Rete Baledwinr— ober Haein Pa iin Thoma Coop Dit benny tendo Phaze reply! Me Mile rand Morin & i ntermasiona 5 4 Place dee Concorde Pare 75008, France ‘Telphone 2660819©) Decinng a semi-formal invitation the BELL QFOUP 10-14 Beauchamp Street London W1 se Auge, 19— esr Me Arma, Ting, Carman of he Bll Group, thanks you very moh for the eitation toa inser party at he Ambar Hot on 12 ‘Sep n ono ofthe lor management ofthe ercan ‘elphone an Texraph Company. He woul be deed to asap, bat ase has aed made ange nets tend another imperant meeting which anot be acl, ‘De Tang nforsnsalywi no Be alto ated the noes, De Teng based ew tn Ns oil etn to ou, Ms Pa Mi de But al Salon ‘Yous sooe, Siew Secrtary te Paling £) Inviting guest speaker JOHN PATTERSON & SONS ‘Since 1868 Members of he New York Stock Excange New York, Y. 10005 de. Start Oeil Far Eat Telacommancatons Cop. ese Mt Oe ‘Ayo may hae heard, we elt rane metngé fou ets in ‘he Statin Europe, a in Aso whic hey hat he opprtnty ‘olsen toa ak held by baer in comers, or peal eld Staion Konig of your rast experince in ata prose ad lect om _munatons, we ate wn to ask you ob ou us spake a2 Inchon ote eld in Singapore on September 21, Wo would be very nse you could give tl of sboat one hour and be kind cough {oannwer unto eftrrd I woul! be elif you could come {othe Hott Conta at 11 am fost dtals of the proram, {Fy oul sn al priors in wring borhan, Beis avolig expenses and two days accommodation In Sige treo pay yous fof $400, We na arly that ch» ‘etn il sre ring the opestins ofthe Nora Telsom- ‘iavcaton Corporation tothe tenon of an ntereted gru o nee. We do hop you wi be ae to be present o hi ocesion Sty ro Ped Tructey Pal 8 Prete Snr Wont rea 2m‘Qusiont om he Letter 1. Why ae Patten & Sone wing o Mr. ON 3, Wed they llr him by way of compensation? {Invitation to lunch anda talk JOHN C. PATTERSON & SONS ‘sine 1868 Menbersof th New Yor Stok Excanse "3 broainay ‘New Yor NY. 10006 Me, Sion Wore Road Singpore og 18,19 ear Me Jckon, ‘on Senter 21 we are ging ncheon for Me, Stewart O'Neil (China aot Prelen of Fer Eat Tlermmricaton Corp. a tie Waren Wor, Distr of Invest Relations Me. ONeit wi speak sot the delopment taking plas inthe tynamis ten oft roe an eletenie communication, and ‘Norther Tlesemmsieston? tla ths nds. Following Tone, cr gusts wl eet snowe specie qusions you may We hak you wil id thi dru tren, ad hope yO ‘The nchoon wie hl th Hotel Europ, Sots Re, Siagspore 12:00 Your prompt ply oud be yry mosh apace Sic your, ed Proto Pol 5. Proctor Seno View President Phrases Invitations Een te ea ei et fein hone eh easy a a veep Repl Se A er hee = Sed i oe ee 2 Isto 2, nations3. Thanks for Howpitaity, Request, Complying wth s Request Ieisamatter of cours to wate your hos penal ify hare enjoyed his tore company’s hua. Hee you can se how fo expres hans forthe Finest of oer quests, 00 2) Thanks for hospitality: request (busines) Angas insurance company wets to 2 Thal ie surance company CX] ANG tthe o “rote "Toe AngloTa nsrnee Company ebay 18,19 ToPaigong Rand Baapkok ‘Tana conemen ‘wide twain Tan een, had the plas of iting Your ‘Company ad being something of yoo bse operations Twos Ti otha you spn fr you very war eer on- Cm epoctng Yack o my manage in Tekyo, hey homed grt nts {ne ace of your company May Traut yu 0 a6 copy ‘Sr yur Anal Report aod eon Eg posible) ors ‘pando pt he mae of out ompany 60 te mang Litto eos your porn ture Yar. Pease cpt or than anc. Sicety your, ‘Hie Manger, Publ Resins "YASHIA LIFE ASSURANCE COMPANY Quetons onthe Leer 2 Mow cam they follow the busines activites ofthe Ango‘Thai Insurance ) Complying with a request [A Thai company snd Japa companys report snd acount ‘The Anglo-Thai Insurance Company ‘0 Patong Raat Sangh Thala Fetesay 24,19 M7 Hak Yasha Life Asrsance Company ‘YoTmi home! Japan ese Mr Hat, We ato remeber with past the few day you spent with ws and ‘he neresting as we a (couse we shal be pease ot You hae 2 py of ou anol ‘wport egy However, the ful eport pte ia They ‘hough wet a short erson the ep! an account in Enh Tam ancng copy of cach ubztion and woul be gla to beat ‘som you wich verso you weal ke to ec in are es. Gober Dickoore Pe Roane Dept. ne Anna port an seouns (2) ‘Shor eget (2) 2. Tank %‘Ging Notice Tiers Wien wings ete of epltion, te apn wold ke to ay what jo nd ondions he she mou ie tobe Bua pod ltr of aplaton shoul ‘Satin the prince employe want to kao fr instance wha expe ‘hc the apa hs bowel he wl be #0 the company. Ie has eld ‘treat potons, It would te alble forth appa to sbi pees {ashes our crc vi containing al personal deta information tm pt cuprone eGueton thd eructes 0” Gee, special quaiiaton, nd posiywefrnces he eter san then see to daw he ede ateation to te cada’ sutaity forthe rcany. you ae starting your care and fave ad one fro job, of aoe a al al he artical canbe mele in the Teter | contact of employment fines the coaitins of work, the working hour, ustae gee poser tad note. may contain ab desertion Tu pee informtian on ings Beets such sb company pension scheme, Feuer expanses and sommason where aplsbe. When employment is ‘Comiaed by eter pay, nae ht Be pen writing and the ae pei ‘here ‘oue ok. Ifyou hd been one of hoe leer, in ours fen wo wo hee been abe (them pce Paha got rl of you yo st" sO youd like tobea salesman? A real professional with CAREER Prospects snd Security that ie what we offer span fering Postion ustont ae 4 Brmployment » 4 fmplyment a1) Applicaton 17 Pao inbgh ‘ugst 51973 ‘She Recrlmont a Ting Manager Wea Avery Limited 21 Cond St london W In ply to your adverumant is today's Daly Telegraph Lam |Asyou ea fom th scot curium ta, hve ting ‘reve in pharoonstalsan eonmetr-3 very compete fil Fomor weal ko change ont poduct sce Tove ‘Der ofer ene ont. Your sx man ean scheme thou evn help eto dts he Sx of my ait to You omy, Fata son my eduenconalqulfesons are ihe han hoe youre, My stot postion jet to one months note, aftr ich rete sett n London an aeons, cast ny parte he county, ‘As you request in your svete al leone you shor to Imo t sppeintomt fr pron ern Meanwhile tack you for considering my apperton cari Vitae eS Ryser ona dete Date of tth) Fabry 21951 Adina 17 Fic St Pao Mita ator: Sale Phone: 0217651626 unde Univers Honours Der Chemistry uss expen 1972-1976 Sse asian with Rewton Pharmasnaeal Lt ‘indi Erate Satta Blemiotam. Spec qalitntions Hay stand an erring couse a Marketing a S.A, intermediate Jor anda fo thi examin next month extn on th Lterand Carat Vite 1, Why ons eter Rye want to change jot Btn chm gens hier an eu? 4 low soon woud eBeabe tna employe! wih Avery? Yeast, ER yr 5 fers " fe Coen woe enh heen 4 Earoment 4 Empomment) Confirming employment W.AT. Avery Limited Angst 18,19 Dear Me Ryda, ‘With earn to ot teepon convertion of ea, August 10,1 {inom to confine ole os postions leman nis compen, Enclowed a two copie of the costae of employment Would you ‘nee ign Sth cope ad tenth thi ofc. The otto ‘Soar gen ol employee snd poder ntermain elt o the mpeantunon fd af canen, prs ad socal 2, other ‘aie and fing beef Shoal you baw any cure sbow your condins of emplorment, ese do not heats fo contac te fi, oak formar to sed you 08 Octobe 1, an hope tht thi wil be ‘he taining of long aed tay bene asoctatn, ‘Yous sinoey, % Bross foe W.8°7 Arey Line Perel Marae De. Pater Rye Vr rset Edis Oust he Letter 1 How bat or wi Me Ryder et Avery ow Hwa 046 he ©) Contact of employment WAT. Avery Limited Hours are fom 9,00 asm. to 8.80 pan, Monday to Friday. 2, Overtime i ot paid, but should employees be requested to work outside normal working hours, time off wil be given infew 8. Theee weeks’ annual holiday plus weal statutory holidays ‘Anmal holidays to be arranged through ead of depart. 4. One month's notice is equiv by ether party after three ‘months trial period. One week’ notice i wequized during the wal period. 5, Membership of tae unions is encouraged by the company, but a final decision on this mater Tet tothe employee. rough the head of depart 6, Any complaint should bemade dl (Galesmen, Maintenance Staff) 47. During the fit six months of induetion and tang salary of per annum wil be pd 8, Subsequently a slary of .-. per annus wil be pad, pls 10% commission on norinal sles and 15% for all new fustomers, Service increments ae payable afer two yeas Performance bonuses are awarded at the discretion of the sles management. 9. Car expenses of .+. ae paid per week/per month/per fanny ad are reviewed every’ 0 Yeas. 2 Mow te he condton of employment explained? WET. Avery Limited Employee 5 hav ther stration env it eter? - 4 tom can Mr Rye clap ay questions he may have paring he cond = —19_ | toes of employment “4 Bmloyment 4 frmployment asvertion on the Conract, .) Letter of recommendation Testimonial) ‘ast woul happen Ryder worked vt) 7.20pm. ewe ina mom i Fisouieraaay SIRE SSSA Sey eo ei ted eet ie imo se int a $e ares ants foarte onions Weecedy tet hat Mis Marie Obregon as een employe in our ‘epot epatnan forte yes Mos Obregon ited ou sat 2a junior retary on March 1 19. ibs continsony tae hr i to smprore ber profesional cy, She took evening core eal pate and Engh ada Yar fo bce ste merely to our expt maa, lng Sra an Enns conepondencencepndeny She was ‘pone for sransng sles rometon mens and repaing sz Obgon war willng ad abet uke on nce responstaty sebre ec ten acting aan interpreter in ou ones wih Engshepestion pope ‘Shee svn up ber porn to gh man My. taking ae of. ‘ks Ohegn, comping coger he pens tifesa whokbered eoonmandsten, atx ntratina ‘radars 1022 Mico 12, DF. Mare 20,19 cee Arbcations Cerin on th Leer ese ero eco cer ve 1, Why dow br Ryder hae to ie one month's aie? oun he eer un 2. MB Soe Avan eave te company” 4) Wy dosh so th tery repre d mal? am wt owen my oe. 4 Employment 4: Employmentaa pon cain emo, Acceptance Refs hare pein apie ston. 5. Goodwill Letters: Congratulations, Introductions, Condolence, ‘Christmas and New Yeat Wishes A gos ltr, 88 are imple, i not wten to aban an ret, ot Cale cutting bill entered fo py for sl in anotber way. by bul ine op enol Ii iil to mentee vase, but hs cou be done ainsi woul! probaly wie oodwileters more often, They ge Both the wr and the seen plate when the oason ats to eno 2B, to sed good wie, expe thank oro remeber neta) Later of ‘sueduton can ako be rest ep, oth Los Young prion starting ut in 2 puta el of bse dt th xablahed Psnemman wishing expand Hs operations, [Goodwill et customers fe tht thy ae in tosh-in good ties and Tadcwhen Busnes fends sbow sympathy, when they offer stance, an when eompatuatins re de Da nth ferme you eter of2) Goodwill eter san Fermvaagconcuny FAC) 117 tater Rot, sump, ‘Alesiou Sipping Co. 125 OmoniaSsre ‘ibe ese Mt Alin, Loki through or fe etry elie hat st tm ees sine we started bons ogter. 5 'm ely ad thave the ‘Spporeity of ang Thnk you for you regular esto. “You eommentons to other pte customs aw abo shows re that you appreciate te mvice we ff. ‘ese satel a lak ore cotinsing ou long soston, Gon Buudo Jet ont ronos romanonic comer (verons onthe eter any ben dong bases ote? 2, What does Bonds Forearng Company appecin 5. what date Aeson Shipping Comny pers? ) Congratulations 10 Bond Sue Londo W esr Cats, hae st eared tat you have ees apoined Raina Manage for the Middle Est Looking back on your seit fa, know that {youre an exprioce ar tery ais tat ae medi {ortts potion I wh you every succes mangig te as of My cou on mn ine yu or warm congatlations en ine rey BR lodbunby nisdlwely _ teste reese (erton the eter 1«) Introducing busines fiend 4) Asking fo introductions ‘The Anglo-Thai insurance Company Patong Roos angeck ne 16,19 Haka "Yasha Life Aensence Company ‘Tokyo pen ear Halk, A iro mio Mr. Smart Kunbon, woul! very much keto tet you, Heirs student of sonoma he Caongtor Unk ‘iy, Boohok (School t Appl Eeonomic and Buses Std) hd lant enter he rane tans ew month time Me (Wil ee ing std np to an ere o const omar {Tos wich in partion nied Soc surance Aro You wae kind enough, wiv you were ere, tor me yor asi fence I would ey much spree ie iyo cul fd ine toa Mr athon oro ge him a introduction fo smeone on Your Ck Serer Pose Pb elon Det ANGLOHAI NSURANCE omar Ranh, May 419 Dear Me Were My wie sn coming to Del for 3 along tayo ave asin hve tht wl wpm several months Thao You have ed is Dah forseeral ry and I wonder if you wold Kindy 96 some intodctons Since stl be vy osc my wie my fl nay 2 tines. on ooo pope whom be cou Wil AoW anda woud wo be met gutter your bl I thar anything Tn do fr you-aither bere nthe Sater when sm in Ds ple donot sean oe paclicer9, bee oe (lo Arnica re Often New Det tia Quextom on he Leer wae he Soe nthe me Questions on he Letter0) Getaell wishes sg erica we \ Inter-City Bank acca 9 Jakarta Branch oe wy 17.19 Fe ep eaiopecc ie a nn sac Dy ee eeeecue Tene Se eee | = ner hae oo nse ob afl ohn for his sound dae ‘tenant av sured My stat join me comeing cur scare sympathy to memes is tary eur snc, Berard Glover Me, Pater de Vere Camae ium of Archunloy and Ethclosy Square ‘diab Cerin on he Leer 1. What aden Me. Win compen with the Baibars Mesum? Winn your meray cli this ring to ell me tt you wold ote slo hae our appaiient duet a den es, as eet conan 1 dcr tru the medial station you have esd i ce dundee per cet scent hat You progres contest yout Dent apd othe station of Your mee adver and that your say a cnfrable os pose na plasat envionment. “Th few sal fins matters which we woe geng to eu on pute nly we ant you a back your ws ebst heal, and ‘you dk aaa in he meas, pla cpt my vy bet wie fra compe ‘sendy reer Coit your, ‘the R Thomo rach Manage ertons om te Later 1. Why was Mr, Suarmananale to keep hi appintment with Mr. Thompoon?1) Seasonal wishes International Office Equipment Ine P.O. Box 295 Nasu Bahamas eos 19,19 Ladi td Gente: Neat he elo of acter yar we woul ie othe thi oppo oly of thanking on fae aed customer forthe condaued ‘ofan ap aon We sent you and you fans our best wie for Chris and ev prsprous New Yes. Sincerely your H.Ratory Certions on te Later Phrases Goad Congrtation: 1 naw ev pe at Bat of 1 od te putt a8 cal ge anWe wt mat ped tr of Mt Jo avers a, Yeh det mat moa etal Wi 1 tyne ig ett any isan nay We wee wey a to Ma at yu Seasonal Wither ova and pines 4, Telegrams, Telex Messages For ft ain 3 writen simmmnicton may be sent to your eorespandent ‘thin Rou y telegraph tee “To save eapease a tleam shold be sort but mus bays be ee 1 "heer wort aking some ou ode yor res, or exsmpe Fit rat canbe shone by wing May companies hve sort tegraphi ade of telex number to see words ln auresing he message. Tho sending wie freuen eo he es mended cots (Bee, ABC). Forgot purposes norma lagu wd, ‘omit the sorter lesnpotnt wos and mating wo hee sev’ RETEL ——efring io teeramtelex RELET fering to leter, MVTEL ny wepatelex URTEL Sour telanihen OURTEL Sar tleprmlex CEM conf pee Ret repeat SOONEST — Srsoon pole FTA expected tie of reat BIBL bye stead of Vous eth, oshow ed of ‘$5. Gondut LetrtSion sacha % 01010, & ¥en, "ees or secon) count 1 Do no die wore atthe nd fine, Waite the sender ame ons sepsete fete, Abbrev cana ew, Up oie eter cout soe ward: lie “Tete ae alos ways of ending teams and the ates ate cell aso ing to the send with whch they ae delvered (guest your pot of, BIE bilo exchange | Ce atta i + lon commana epaph fe COD cash on delivery “ , oz Sen igen dude WY New ork Er Sopot oan ohm Noite P22. reply pl for 2 worde er CeepnerExtun) ene up 6 cged its ow 21D) aes ed Taibo acm tw ae {If used frequently, telex communications are cheaper than telegrams, because ‘Since ering eros often mae in vant sich mess, the we oF thay ae alate scoring to time, nt the umber of word By wing 3 Senden of names sodas often preted ned tap, the tex operator ble fo ans mesa tn ped of 400 Sharan per minute For ths raton economy of words es portant ere than lity. Tex “onasts08 10x00 Imesges oily fort srond, and Lngige msinerpretations can easly ‘Sreui th meget perf ee DRESSES INCLUDING FIVEPERCENT Rabe DISCOLNE 1 ‘Tekerams and ens ae not rated bing ely ding. they donot tears ature, So inpotant menage, especially ores, pc hans ray maranseuicaco Imaterivelving the water in comment should be Contrmed by Fett, ‘Thich signed forthe company by he person responsible — eotereneD ‘Ase reosved no pty toon pate og fr payment f Your ‘Soin went you the flowing tata hi emi: "The amount of $2700 has ben overdue nce Ags 1, 19, and Sins you have eure ou ender, me Rae 0 option But to instante inthe a four myer You wlan want taal the woube a expanse inven lea ston swe coq you uretly tose your aout by nary 10. Very ely yours, 11 Telegrams Tex Mean t 1, Telegrams Toles MenagePhrases nguies lee wir 2% chit main ‘uotatins ‘Pec er uo eed st sje oo eu 2 men tah Datery mone pet nay ent pth ae cre te Compaints ‘opt mg weed? one mas Bina nines we onset ah cc be ee Payments Meeting Sinner ew smn es 02Exercises SECTION II LETTERS ON BUSINESS SITUATIONS Aaa Alo ETD ‘Why ithe owing ‘Wo ecenty sw an advent of our for hosks: Pes send 2 {quotes immediately “Youre tht, ‘Wate eter rom he Flowing aoe: ‘Guz Company of So Palo wre on 3d Aus 9 1 Taylor | (Co. Mining Lane, London EC asking fra peal flr of Deng fen They wil out a est 200 net monty an woul ke pis, 2 Quoin Of 18) Write a ey to your ingiy for hooks bore) quoting pe tems of Pvent nd sary ty and enon spe ada oe! Fons Writ fete rom the ftlong note: “ayer & Co London FCS hank Guat Company, Sao Polo (Oth ‘a 19) fr nguy of Aapst eI acorence with he ‘ees from Guz Company. they enclose the test pri it and ‘Shes Ther ea of pyon ae hasnt oie Should fees nde allow, thy ae wing Yo flow Gull Company tre ‘mons eet Thy look Forward to lade 3. Lee Ca i sin (28) 1. Leer write ‘You work for Snes nd Co, hor he st fie years ave Ben the agen tn your souiy forthe products of Nippon Phatetete, PO. Box 382, “Tokyo, Dures this tne your company bs sold lage numbers of te ‘Supean AS copying mehne. THe est sls fee However sow a {nen fall and Phoosette wrote oe month ag oak te ran hy. Your Sales Mange as dated ely and wants you to wie the ete, Wiles uss eter asd om istration (9) Acknoweig ter (©) Apoopie fr dl. vernon. ep sbence fom oe (0 Balin sls, Very worrying (@) Meio se efor (6) Mesion poste cass, geen pre incense, competition. (Refer to sfc in machines Gi out opinion-new products needed. (0) Stte eed fo eee measur {0 Wilignes to ge tthe devas. (0) Request comments 2, Wate eter: ‘The Continental Spe Company Lid mmounces the opening ofa new ator ‘2 Spring, Scond trode skis made of gst bee senorced with ‘laste speclpljeser proves elas an SuegO—ongally planned to imate ai poles of plas too~ instead calaboratonaraged withthe Bish Tht Aly Company of Britons pes manufactured of Sec it meta onic tube-sis and ples Belg offeed at pel inoductory pierce lene | 4. CountenFropostl, Concestions(p. 30) 1. Wate te Gara Company of Sao Palo wet to Taylor & Co. on 17K Aut, oiating out that tae Sern) competion from sew aes of Production In Alice. The qudiy of the ts that Taylor & Co. foi iter bat oe thei pae They a he oper for» prc seston oF 20, der that Gane Company can make a pec nroctry oe. (Onc the citomers have Bought te ta and hae sted here Wl 3 sch ter hanno selng a ep pes, eee re 1. Wate a onder 0m 294 Aveut Goss Company, Ss0 Pao, tank Tilr & Co. for Dee conesion, They now order fr inmedite deliery 150 cscs of Darjesing ten No 412. Tey request creat of thee mons and wk fr senowldpement ofthe ode2. Wate an acknowledgement: ‘Om 5th September Taylor & Co. ite tha hey te very eat to ete {Grzti Campy’ ore or 50 ets of Daeg, No. 412 Thy wl Seale to earut the cde by the end ofthe month. Since they have not Yedon any bse wi Gua, or st one ih st Trice: They enlet ro-forma eve aa await on xi 9. 4 Dip, Pking ape (4) Write a eter ping vey nsteetos: (On Augut 7, Shihan & Son, forwarding agents of Port Row, Mas Ind, snd te Veto Cle Works deer ietrctions on behalf ‘Wordvide Del of HongKong, The 42 cota are tobe need to ‘Shin's Madras neous anmasted according ospcfitions. Bess the uo! comme lave, # conn ove ae eat of ori se vege, 2 Wate eer ging aie of pats Vector Cele Works wrt to Shana Sons on 17th Angus informing them thatthe Bayles ae bes dpatched according tothe delery Iestutons,Enlned re the documents thy requested. rea aig 48 SLES ISSS (As MBM Lu. hae experienced voy lack ae ently and havent ‘ens todapore ofthe consignment. they we to Astor Disibutos 120 Weber St, Oakland, Calfomla $4612, making a propo fovextended terms of ee (@) The vee whch Taylor & Co, London ECA, sent to Gut Com puny ws duet be pl by October 1st. Oa Noverber 13 Taylor & eae or utomer aking he oe the verde account cin, ada Cmpai 86) 1. Later wig (4) Gana Compa wate om 18th Deemer 19 sying that ty ae Ina very shard potion, sce they have not yet eccved he shi- men alved by ker of 2th November from Taylor & Co, London Ga They request spp to expan tenon dlvery (©) Taylor & Co. ely on 234 December 19__, Ths forwarding aes {awe tow beth truce to fra the cans of eo Sao Palo 35 thom poral, Tey spologe To the inconvenience eased by this sete. SECTION II LETTERS ON SOCIAL SITUATIONS "Aplin nT Ares (2) EE 1 eter wating (©) Femando Seats of Gise Company & planing & bse tp 10 Engand. Tylor & Co. hve Kindly pce a art is dpoa. Mé Stic wot ke to pay the expen nvated i suse, nd ngules Sheng ar ey toa for pet, ualatenece, nb ad ‘ter eran oe as to pay etn amount fr mileage. He expect to vel 200300 mes pe week. (0) Me Frank Swann wil be teins busiest resting of Iter ne. {a Copesaeen on Thursay and Fy. He ks for ecommesations oh couch and i pe, Bosse he would ke fo spend Smee ‘uring Denar, 2 tvitatina Actig tt lig. 6) 1. ener wei (a) Wise an invaion oa vt you woul tke tmesne attend and (2) ite an sceptee, 1 eter tg (0) ates ag tom sens ‘ier fa enh youth i fe Padngon Sh ang Sad. Wanton rma, Lindon WIA Ne St sn firs poe an eo a fers {Su et ee te) Ca he chat reg oyu i's any hs ns org a ine You Seid bing te sc th wud her ona Exmetnte (e) Tht he miu fr he way you wee wed dn 3 wes’ print of tang stm Engi ompy wing yon et Rome Thior youl ptt Romo yu diet a Sea Raeaeaae 1 Later wing (2) Wate ov nda averinomen for ajo you woul ke 10) Wate lete ofppization for the ob 0) Youbave han intenen, Wate ater acepting the jb fee (8, Decne se aller of employment made by the Sear Iavane ping2. Wit eter of gation, ue you eter on he lowing notes You have been working for Benons Eaglering Company in Lec os 2 Transat fo the pt wo yar Since te wrk rather monotone ax there ee eance of aencoment ou fel hat you shold asept the fer of jb non which you have jr resned. Ades you lee 0 ‘he personel mana. 1 tater wen (9) Wate a rena ser mane (Your mange; who as Yoon taken i 8 oho end him ook tsa preset fom you and your calleapos, with good with or omptulating a former colleague of yours i epole: SECTION IV TELEGRAMS, TELEX MESSAGES 1. Letter and telegram wing (9) (Can you sve your am money by rung the nmber OF wos in his {slogan a0, rend ore ely. (©) fans & Donlion of Laie, Kentucky 40201 send lex hie ‘ots, Cnn Toons Semen, 19 West Furth tet, Dayton, (in 45401 alow: nto 658 31029 1973-8.20 ‘hipment oder 912 due yesterday ued stop tretur pod i aot deere by sues 28. donon ‘rans & Dolio conf thitelex by ltr, stresing that the goods inert seid for aromas to whom deer ht ben prombed bieSepcmber 3. Write he eter Abbreviations Key to Pronunciation so = ed 2s ‘ ; Pekar Faputndet a ; ie is ‘+ mad inthe moro (ls eat Cin) So slpnon may bebe (aS oi) Vr id ht ning Te hr ted [tots When sword fonag ith roel ol foo te oan (tobe ther oven” he fedrar en) ‘Abbreviations oa wpe tte shee = See SeReference Vocabulary ‘ostaton(stunn) rrig bi seat te ‘sinatra Sapam spe) ceramg to ‘opal rere adem ton) ota) kone tg score yd oe aed ssi (oie) Siro Senet eaten Testor ‘Sven scart ston era rales seatet (ott) stony (otanet) "staf erie Sone ata a sccomang (anh today “home ten seminoma seen foie! "rele 2 ints seu fase soem (eis ‘oaceou ea er sctnowiipemet (aepl ktm ig mate Cg mo) Sera ‘eraoheaabes nie tm res) no seston (aren) ocr of serene Semis ‘mig atonme rete wece ety one ote Bish stern (ota sseenay thas ‘ani ret ‘ata per fon) Teena anar Sabenof epee wnat (ee) ‘wont pm ‘net ar ea eagle eit) ‘Wars re seseer ots eer etree isl ‘ear shee cau Tear rponeesome sonic ee ac (pb) ‘Spon (pao "plc orsioe sedeos am) ase em omen epee ‘Teepe ‘nec ft be ork “sorbent sopranos (fn ‘even prton sprocket "ra tke rang here eppeak ment our) "renrerae| seoponateine sero re erst tha sem ser “sem conte sna rt ‘eanenamua of dmase weep tae) mond bb See “Greco a sna ofl Senne (sens) is godt mc ston ef eno hoe ety Jogo ind ean elena taton sn fe) mscion (No! Tee port ost arson ft) rteaoted ese Sper lm sche Cie ‘ato Tete! cond taro) ey sa an frowns i Pa ‘sry Sone ster ont ‘oct ofower sent ns m2 SEE arom ce ee onan en om zn a rae = meen ace sie FE wre fa SEE oe ener an a a Tiebtin pe sie sees Spee en omer Son of rear Scrsor ase tb ve on at ari, Seen Sahu, See = sae == SE mete =o. ae sate cu) "yeas eo sein hein Senecio rou ottoman lore ‘seca or mona il mony eal ot ea on me oe ‘ing fo) “alngonanomer gee opti ‘re mech epee si (haus ‘ave fos cny ‘sealer of ae sans com et seca i ep theo onc ton ‘Seri campo (pen) wa“saw rnd om ‘si (a) ont A ondener ico.) TEESE seni er ing Peni apa oe ae ea ras eee ‘Sea 2 ‘elena che seas cer mee ‘ee hone epee net be rencheee ant ge retorchee ate Sot Gnd ap fo nan. hy ‘Sette orca ‘os retro tween fore) ‘stad ie ace he fr eit eee hoes ray ig) ote Sse onde ole vd "ey ne putamtpcade ‘aabradon find re0} ‘sane nag eer ‘Seachem ‘nme fm ‘omer ton ‘Snel omepondene mtn ie) ‘ite meme he common Terendson lion comma amie | sein me moter tm) ‘Smut emp el) Somme apse nf commantton omer Cana est cen comuon hn prstel "wastes apt =a Seams mel Soe ee Dae ean Ce cl ee wanda om) fh) "sins cone fom ee? saeco cutee (hfs) “rine corer usemteton (tanfn conn Pept 1 ton carne ets see Sooty ‘ston fa scl cl cermin (hppa steered fat ‘Sate tna ‘mohecoremoe Tessie in bee Epona ‘eum ee once cnet tins) ' Fie ‘te ron torewonene Gary ‘esi ete ccroyeiet tpt ce ts) toe ame emis) en pant re uefa Ts my come Seam Frmoy conta ‘ime seteweme (as) ae Sn ara == ae SERS ee ae Teme | eae ee aS a a) ox a 265 Co a EES esa fee nace ES Se aoe seo aS spears, Bee 3. a ma ference ee Feitgemrntet Seats eo ies | Eee ees te es = eS te ee Sac eee = meen ees ee aia Ee Sa. Fee mre == oe =m a es Se =o aes Reta. —— ee een Ss ZEsen =So ose. oe ee Se SE a raat nt =e = = Tecceeeee Seti SS Sao Pe =a. FES as pea = ae a er ee Ra ane we Baa cera 6 m7eqrton pee} ce ia een Serge sat “enact he eal “sar ete dee enue (eon) seep (ah) iene ‘te cote seem “ipo fore rato eee your ep sedipae f tapos “felipe of hr hate vedi ian etn sn) “Sorters oe ‘Sarma of sf ter trifeaie ce Seaman ket) ‘saci ‘Senne potetin omens eaten ak masts onthe om Intait on ee) ‘ars ecg on ‘ear helm sae nc rp tue parted ‘ropa Eat st ee) enon a any resi Thelen ty set sss a ‘meirere Simon nde poner Sten anaermat vom ism “ferconoy soca Semon ve en (Sct ‘feo etn uo Eee Meal “Senne fi Tool come mile ke effet sift om ‘Cafe pment ow co ene fet fect ee) “Geo mi of omar 1 eco mma ‘become cme ‘ce mar stacey A ‘then oe in nt eyo nh Soiiee tation, ‘Settee een) ‘Seely ty (ar) sleet) sti Ft “int (ent ‘Seta nro este inten tenon) Se rh ote eat Tharmenmg fcr ofonogeny Songs aoe ‘ren nie smn Cesare ‘Som ene ‘ign Uemeen Rove ener Sore (in) oyna (ino Theatr pr empymefr enol eeny ‘Sts of mpiyment cai ee "dash fideo ob sermon ih "ete pe etd pag wh ete cs es ‘Sesto eset steeat ateameat) Set tae cnet Remnant Soest ae perm ttm, ogee tess sgn iin) ce ro te ‘in went pon he ma rece eran Leo ‘Sesto teiah tite) ey tes Totter on mene inten seu hte Sea (| Sool ivan 19a rode caer 1 fasta com lance tice, Sorte simmer! sierra Sethe eatin eae ee poate = eet 5 Sous a Se aie a ee oon se nee = = ot 22 Ean ae epee ar See Tn ens rs iss en = ps ce amanion Seta =e ha Se ee are arin SS nee — matter =k coment, ae ee ti a Fy See ee meet ‘a se sae eee ie. ee a Tae ae a= soy sa aan SES cmt era Civ | ee norm san a Some leas obit =se tee pw Si ra ae ae ioe ae ee SEE cam aa Ta ape enet Sac ] ny SS i a re =o eeed oon | =a. aaa “a ‘mo eae eaten ie LE Fon epetee zm =e ‘noe oe fas ae mat Sete A mae. Sota cm te Url Sica kine ieee eoacpeane ‘seam ES opens ca est i, oom eee a vi owen at = eo een =, ce saan | =a, Rese oe aon etna ae == ee ce Set oe oe ne ere == oat seria a = Sean Se hee ans mrs oe, eran Ln on eae = _ Sinan a iy sg oaks =o Te - Se pam sa. — ee mr et tea a soa _ as aFe aaa neem ae a 10 ntsea ewan "nee frm foment ‘ceaning (sn) “irr ‘nrant orso rer parr ele omer sao "fan hp sop tn ‘rece ea lait iene ‘etn ‘rete ampraion Sere sea benti sy eetsh fae (owt “cera ‘a ar “et econmet amet rent sie ane “fed rn ftom hh i Teach tt fine rope ciomtonthe potion ‘nT ‘hepa Folkers mn i seta } ve ne foc) ‘a npyman Bereta ema ee Soe ons) Pa Sot m. ‘net a Oe Sri Comet oven eat oa "armen "gz oe! wate tons) ‘cma ate fut Bec ran ate tora "ete rmse peleteline vo tors) Fmercen (romneen ode ennai ‘Shane Pn ‘etal hr orpendne ‘eho tt en seas thea he chs see Ca esi ein Stine Ph) vate See raw Sor iach peas ee a negr ae Se See aS See SSaenast rt, cee sien es, Eat mo Fee Sees soirmome seeped a Am ti Seep try cen ti semen int ‘einer to) st nr ‘nition ‘Sta fore cee itt ‘serra imenifrpsiion sation eo ‘nar te ‘ete end a a alone stn a ine ge scott lst ‘Spc tad Yomecon selma st) "etal phonecme (nan icant “mune te mae ‘econ nt) wane tes) ‘Senne Sr (ieee Persea ‘teenie pt sei on ‘rato ny ou intact en ‘ntact ines) “tren fr ‘atc omar en aoe "oem com mime Tuer stp tse ie Sent fue Sime itor extn Sistem se an fool) rata ion "ote botuon scout of xpos ice Ten wt nn “Seem tins sowhow (ose) stoma Ch ‘ioe or caeonton (Seca vig et tote ‘olan econ somite oer ee fee s Sze == Bee pee ta Teeter Ea Foe aha ae ee ie io eis rae cee ceric aie == sre cree ‘nt ‘rrr mio ee) ‘ed a see i le qa few “af onc sega Ca) see ‘a econ tend “heyhaoaeeon helen of "hence ‘wine "ete spe conpaontte St a ‘e'maintain (enn) ton a ers. pop mae ae ‘Nema bie peso mer ge a Viters mee poston tiger mary “ata of mee cnc eo ‘ooestemamaere Eo a ‘mance ine Fc) ‘neni na? ‘enfcnae pce gen hem ‘ected mea repeat i Feta mint strence Tah ttf enor feemelear 15 ecg i) Sey tos 8) pal en seer inns Toone lene am ‘ln pn eon ate ‘rere ot ‘cg aetna nan Pee merchanbe ms ent) sere faa sear Ca ita rw Serna ‘ies po fama) ‘sam previa ar mie nie Siete Fe tape i ‘String stent) ‘Srmderaze mona) Sate (nse) Tiers at eon ematy Casta Sa et hee mac em “esto of mony rs “oy tinewraeronheot eta nt ‘en oan oe Se Sa, Sethe Peter EE a ae os 2a =. cw fat Tn sony Prone sa como ow sect Comet lar ah eccreonsh at cath ter Fnac Sacer ier ecto ect tat) in Fn) ‘wien Tete ont bation Rete ae irons seen tits “iene ten ie me th ment cn! str) Sito ae en Scaler oti ofte Redtinet eof Iovate cele oe ft ft) Creche beeenoneing (pt) Mt core nee Sparen penton forsee "epee of pemton Shae (a ont set) ‘Jone Cine “non cnn i, ‘reper wth he fr ‘hyo oder nt bat om ‘oneal re enn att sige rag erator il oe ing dn col owen oman Food Sore rot Lowe) ‘ei Tone “Rec anh ove coven! sa) "Dees pea en Vere cag Cras Tec erg Cite Sombre of le mer pce cere ete tl vet pia wilt sf ‘rtp pe rotten Ire pao onthe ec re rye recta ora Cuneta pon pp) ‘aan ln roe Fooash ‘ech plein Ceo eye "heb ae ‘erm ppm eter sn "ewe For fe ince pope et neat nw ps ecm ea ena Teron of uy sd fps “reper of mothe eda passa “moet pad! ental Cen rower Fine Soa wate iain Zs ‘Rot pment peomane vin ii Til ron post tson fora a ton) uation per ecb Si ‘ree potion sve tent) Tmt at hel ome ves pet "eyo pnt bate Poe bor, FOB eran tras) al our) ert ae tenants (poetety power econ tos Corer ipa Petsson rae ures efoto a sm tie "remy dec ‘une rene eee et Sepemin a spt teat “dente ata heyy hey meh pes ero rome ofan spree (tam) "Frenne hear eof. cmp etn) Frio pe The prndus dy were hoy. rime pat 9 i! rt ‘rice tartar fool ont noe ins ‘crm setae Namco ve) Ser orate eae hk pry yeu Shep an Foe ete Tepe eto == coca mores =e Sore eae eee cere = aaa a Se ae soap ome Fe me paains eo ts Ss a Beer wot ee a mee Potts esi Sc "pemenre renin) (ote mee ee Soe tc mepeth ae rc Ieee sence i seroma emt ‘eromiee ort "Sertat romeo Spano aan rear psn ‘oo per ropa pote a ee pp Tite mo eof me omc (gop) ‘moore bret Peep ph ian ea oe pees ein on ttn porary ect Tics merry otic Prsenon! uetion 9 ie Tt Mitel ud fe it positon cei Pee | ‘mena ry of pret ‘nes ut. Sie wit Se ches Ptaamte wen) ied ee geome ‘ote wen) "Ae ute fre. ‘egret ‘ata se The hop ep ere ofp va ee "er pomldcne ‘rt chap me Semone sec ou eof ere BIsenefatone ‘naa aoe te "miseoay2:t aration) ‘cron rena scion ea Then ion scram yt) Stor tte! See secommendon {kame 0) “ew frome epee coed of at ‘Scum aman ay feel Sree rah “arr pere incon Iain "econ pr serfert) te eer ng ite wre Tichar eet rence etna ute me erence panaurfrce m2 ea htt le ‘fv ome eet seg oo raat eons) ‘oslarof epee soon (ison ‘ond Pes pe toed) “Hengutetat eo conor Tf net rn ‘ee te £2 rohan cr ‘amon bomen stunner) Sine tre "frend caine conact ‘onto ef ‘opto (goa sein} Semen “Pee =e Sao ie = recor "eae A iim —— ee EE sonst (on “Wenn eon te sores et = a oe ae a ee Tene ree Fe ar, = Stowe iE am Se 22 = Beer oR eth Tarver core iota tor sey fae, hey woe ooh oe mote 3Slay mera sy (Si "hr rid potion Bete arnt aon phir ‘mona | es Bo becter rome la sli dm abe Cs ‘aheaon Pi roi tare coon csp Sale Thai stom he bak SES awe — a = ec5 SS rr oa ean =a ES oe =a ee, ce fat 8 secon (ef) “there tn fee hae son oh stn in i oer serene fn Sa rena sett) 98) ‘ieee Sm pie Foe) “arch ce pened The tem cd emet ston So go ‘ev stoop (9) ‘ears te epg do emi cae soa 951 voadstrate ‘rare many ‘rae of pense Nae of meee satus pe ose) “Sato a saetin nr) (ie "nine pcr fey spel Cap "pe diy Am serpent oe eh ee) “iain ene ‘Sipelop rutin issaE og ae 4 = Se Fe? FE reac sno tana ‘of me sing (st) Sstaneone etter acme 0 cet Sea prenee seen ft) eee sein net so Smee = See. eae sr iors ae FE neve Eales =n a ane Ione ches om et (one eof he ward Se ei sro — saaen ie Cab ame te meats pono yee comnt ssa Casi ‘Saeco Shee gene Teint uta. nae Sane te “tan eof emn famo/ 0 ‘er nmap 0) Cee) “ermenmep be num Poth ‘nin fest ‘a crn sper) far) ces ee Fay — ren pty 6), "ey ptr hte ‘eof acy cot mete earn oof mpi ‘fee ms era Ci ou domand Eve ssp (o's) “perf my moon ‘ponerse ec ert sia fst ‘na fn ‘tna ‘spine ae puaopaetoe Sorte net rey oh toon) Tre pe ney f heaton = oe eae at acme eee a7“aie set sche Peet "rn ene scan tel sao eon degen fee ity saa Eee == z= =e tg come tn) a “fe oe toy ee ont me if rane i oi ‘eg re) serene rent “omnero ‘fo ‘oat ici See eo ‘Said net ten “restr estat tenes A rr hack ‘sig rn ‘ree wer ‘at fae rremdofoeer "Monat sane ena vem Pg) “ee oon eo einai col nee Tudou “ninco a ‘Thy come oa ihe dite lok tke! Lan “Sioconttng stein it) orto canal titre seep iinet “cmgrmentbmeonpenten! nenin ahr vt rt ofan wir Pui “pean antaed pad ct a od maemo nd erin eae bee Bese eee neal Ee =o Sri any at sat feat ‘ep re cri ioc ioe ss wo forte rece vere (tat eee hte eer she rene a fea sce tres ra) ican pen Pradeep view oo) tae (iw te 1 tengo eta foto erie) Vatu of broad vont er Ss et sate (wii ‘Cegrcianlarcr eho eons) ing 0) ap ar (8) Sol Fe ‘wing cnt vente tention Sotcaerene veut etereiton ‘ii rai eine rier srt oa Senay ea me “Fem toya fer wo Frac yur a Te ree def 1. ony shat C2} pcs (apa “1Answer Key I LETTERS ON BUSINESS SITUATIONS gies Qeetionon the Letters (6) Import 12) 1. Tey dein aie’ tig 2. They sew Got & Chon clothes atte London Fashion Showed InNew Yoon Octoer 17 3. The Swing modes woul best stable for thi marke. {They want quotation or sping and sumener ting thst could be supplied bythe of anaary newt. They want t know cif Cheapo pe for age number of eee aed suits various izes. (©) Domes inguty (13) 1, They saan avertement in the Bade Journal’ of ed November 2, Tay want quotation fo the ew bthvoon shomes vested 5. Ty wl pce oder om Canton tht he ep oo guy ne offer avout 6 Bxponingiey(018) 1. Woldvie Desew want uotitlon for 10000 bey for diey 10 Si Lanka India, ast and Nepal 2. Thy want to know haunts an be deter at replies ne best efor Fb Besta. 3, The bicycle should e tampered by container to Brita for onward shipment (2) Person nguy (15) 1, She would ke o bay a STIRTIP ect mune fr heres. 2 She wa ol hat they do aot tock dake any more 3. Ms Maca hops tha tet ebaisble Fo te manutactre. Exerc 108) 1. contains to ow deta forthe suppl to make proper quotation He stato haow the quay, ype an what purpose the artes re needed TOT at help the oper knw when th catomer wants ley. tbe want samples, or how be ae Heard of he products tn hot alle fnguiy moe cyfoes am score gustan, without the ned Sed Agu, 19 este impor of fds and beverage, with cuttin Be and Nenana swe ned oppositely 200 aes tes atl We snl ak yout sotto a pec ffer of Daj ea. oak {eotton hou nce yur bs pit, ems ab ney Ete. ‘Aa early newer wold Be ope “Your tht, 2, Qian, Oe: (Questions on he Letters (2) Export quotation: fe fer. 19) 1. The pink tower stn the ser sizes ave bee sold ot 2 Tie er ot oi earthed aay. bt 0 4. Cutlng selon cart weve set y ama onthe oming of 30h October () Foch uottion p20) An lasted catalog ao enone, ‘ses which enor berated om tock a mathe with an seh, ‘US meek shold be lowed fo ther dle. 4 Baie contrazons hae fount the equipment ey fo sal and te ‘nen apeaanee 44. AD tae dicot genom al orders of £500 and over and 3 der oer £00 5. Shower A nctaena wall ake 6, Payment soa bende et within 0 day fev the Bl. ‘Quoting erm or te accommo (p22) 1. The resepionit saps that they were pened to hear hat Me, Yas ses stay athe Alani Hotel gin. 2. The at of the mayan evening ea sas the Se 23 Arcommodtion i sil avlale for June, en in May tere ae wert outers from the 23rd onwards a3 ge rooms from 26th Maye June. 2 warere (9 108) DearS, ‘Thank ow very much or yout ing of Weare alto make you tbe flowy fe: 000 ag lotr hooks (gh matalin bu, gs, gle)—£2.750 Soom of payment so daye net cond ay sample hoksin each of the clous equate nd an rer form. Arg ner, cn sath the oaks immediate Iomracipo the competed ode fxm We oo format evn your ode, 1 Rugs, 19 DeseSis, ‘Thank oof your inuty OF Se Aug, A Yo ener, we ae ‘closing us atest rie Lt an stp foo Daring tea ee Se Lama, Weare seta att having compared twit ther ed of you wel i oot preseason fr this exelent uly of ines (er terms of payment teh ag ine forthe fet der, Should you pce fra ord we ae wing to alow you thee month ee We look forward to evn trl der rom ou, which wo shall ‘recat prompt and cael. spor Department 3S Lets, Changin Haines (Sales introducing product ton newmarket (p27) 1, gh pees ave ben rpred 5 the est for aout 150 yes. 2 People ak abou them to thle later lends, and other prospective 3. Some fruits come from Engh orchards aad arden, and is fats se inported fom Spl ae el. (6) Soles eter announcing company sre offrng ager rane of products and pice eto (28) 1. They have decied to mers in der to cain doer cooperation and ‘stonaltion of production 2. lamer ge of tamer, projector and opel eum wl e aah he, ad he castomer can ao expect ce eduction. 4. Unerl Niko Ops want to unt the pearl relationship, and to contiue the prompt serie tha the castors ae edo. vers 104) 1 19 Mars 19 ‘Thank you forthe eter yu wrote ast month, Paseo the ‘sky ia elon, nnd by my seca rom he fie on wget nee mater ate with you tht he flo sles, wich you tae ao nono ery worrying However, woul ie toate You tatu ompeny esconsnued to mak crery eet o promotes att ters ‘Stoner inte Soperta AS'. On examining the pone cs, rethink at he eaine may be don tothe recent pe ine, {nd more competion fom oar manuacaes f coping machines ‘noe on ace eperted tou prvi}, maybe de ose stoma having found defects a Your machine which ar ot prod ales either Incar pinion it woul te a goa tne ow tonto pede Forte some toca meester se ned on You at you wih we ewig to gi you further dash eae. Inthe meantime we woul ike tober Your opinion aed woul hte eres you tot whe your comments, We look formar to hesing from you son ‘Your tatu, Sale Manager Dest SH, We nae ples in announcing hat we ae opening new factory on 1st September in Spring, Sotnd Hore we shal posure ki ofia fie enforced with pla, a spec plveer which rons ‘Rovumum elitoy and sen visnaly we ba planet ke poe of lat, 00. Howes, fetrovned hat theme war aot ale table, We ave hos “ged colstoation with he Btah Light Alloy Company of ‘con, where the pols are tobe mansactred of pe ight [Asarest wo ae ie to ake you sigue fr of sind ole st ‘Spec inten poo Thee re shows on the rice it esd ‘Moknom you wil watt tne evant of his ofr, ad at Tokina orwac aco your ore. ‘CONTINENTAL SPORTS COMPANY LTD, 4, CouterPropomis Concent ‘Questions on he Lets 31) (6) Connte pop 1. Brain buyers te wed 08 ja containing $00 grammes, wheres the Eli pounds aly 454 pares. 2 They ak for 10 pce eduction 4. They nest payment olf he ce amount on sp of he gd, de eon atin 3 ay, es 2 Cc (6) Reply to counter propel (p32) 1. They think Roberts Inport Company's stones wil tee and 3p pect he pero guy. 2 They me wily to low special dcount of 3% on 15,00, ‘Seea dicou. series 108) 2 augue 19 ese Si ‘Tank yoo for your pit nd the samples you set wn 10K) ‘Rupa Compared wit thre the quot indeed ihe, BU {ou your pees partly nba foe of neu competton ‘hom ve stan oo prodction nA cou you reduce yur pies by 20% 0 hat we can mk sec ‘Serodactryeffe One ur cramer ave bough he tan Mor hey hove ved the wl bea me eter cane of ing eat eur pis i 5. Onis Onder Acknowledgements “Your tah, Quinton the Letters (©) Enclosing an aknontedenent (37) 1 FARMERS enclose» ed copy of Roberts port Companys ode 3 sn acksowledgenent 2, FARMERS doch deparent wilt Roker Import Company know tien the manmade to ee 4, FARMERS wie a eter ut of pitas, lo wsh Roberts mort Com pny 2 s008 tuner and fo idcte a hey a ooking frwar 12 repel ons {6 nor ere (p 39) 1, The mot poplar ss 10,12 td 4 Dairy shod he made by ae, i Chieg 5. mauhcws Wino wll ape eter of ree with Grant & Cros 4, Theses se peed in ine for Crist cc change of eb. 39) 1. The onder sys 2100"Swinge’ res, bu the pectintion only as op 11900. 21s pba make clan: the order wat mot prope thesked 4. Bore Byer andthe supper wat to ow gle cleat what quay [eto be supplied. Cals ae aot sired, Bs to cen the by leer 9 Conemtion (p40) 1. The Hever sfets to the dreancy between the fat pagan of Maries & Win ods, 2100 Swinge” ese, nd the ei 2. Glos eomsines st ror. 1 we orp! them in he ete of confirmation3. The goats ci be dputehed a soon a conimstion eee hat 2 eter feat as bon oped 4. The oneal quotation OF 20k October was for 8 Feit Alec, hich es memo expense, othe estore il Rave Cay the eres 108) 200 August, 19 “Thank yo for allowing ws apie concesion. We confident Hope {hl ert in reed eer to or mutual avant 150 cm of Darlin Wo, No. 412 for snes elven Way weak you for st of hee th? Pas es av oat deren Fe, ‘Your tatu, Sen Septem, 19 Weer very lead to esve our det for 150 eas of ou No, "Nz eigen Meal bbl neat he er by the 0 "You ake vo gan you tree onthe Awe pointed out a Curler of 10 Aap or ntl ede ot es ae cath Spt nvie We econ a profoma ioe and oc forma 6 eat eet Your faa, 6 pte Faking, Tciport Qetiont on he Letter (@) Advice of dgatch (42) 1 Teva spt bye 2 It be hippeé from Southampton (MV Oxon) 1 Sao Palo, 2. eatin Sao Pal 2 An ince conta he nam of the super an the calomer ae Seta of ere order amber, date), gait, deseigion and pie of oo, etal of Slery poking, ars, rms of payment seas, (©) Paking(. 43) 1 They ae then tobe shipped overs rm Bian. 2, A'Cotaines oles ae any. One picked, he coments ned 20 andling unl the conte reaches destination The packing of the pods a bei 2 Te lier py for fight tthe goods ste on bond a Brian. The bayer ps the et orm cares to hs estone. 4, Conte ie wi be target Woldwe Delt i © Aestpment (p48) re wt oly contre on the 19h he oni otton of 30th October nas oss eight. AL Feit it toe expen, 1 the stoner wa barged ex 2 Hoes the ipingSocemens (avo, ocking Hs, insrance teriene ov pl)an a shipment rues am way and fen Exes (9108) ener: Cn bi ofthe Wore Dales of Hong Kong eae acing ‘peseaton of ner ntrstons or he 42 containers of Heyes ‘Tomas ot aren to out Nadts warehouses as sore) ‘nd mated according othe pets ese ot wave a cone ioe nd cin of rin baie the ‘tl osmerea ino ery ely yours 17a Rogen, ‘Weare peace to inform you tat he 42 containers of bey mee ‘Spat to youth mrsog scoring to the or isrctiont entained in your ter of 7h Ar, weAs requested, we tole a coos inte and crite of ori, teoetber thou iene. We ook formato cing rom yu om eect he yee Yours ath, 7 Payment and Reminders Quen on he eter (3) Making payment (49) 1. Carton ay by eee (tek), 2: Canons ar pled withthe way the order was eed ut ne the farted exacly op tine (©) Actnowledog payment 1. Canon” acount i ow completly cr. 2. They enclose «09 (© Reminder (6.50) 1 Payment wat abou @ week overdse when the einer wat wsten 2, They shold dg the emincee (@) Second noice (81) 1. They are sig Besa the Mandarin Inport & Exporting Co ave not seed te accu 2 They me ppd fw anther two Weeks. (6) Fina noice 1, Thc and iperiona, without tog impo nding wih thst fhe tien. 2, They shel est chuck by now, oF a at have explained the {kay in payne. 1, Other suppl of cstomes could er of iter det or through ‘et ingly ey (Rogue for extension fee (9-52) 1. Tore was frets wate, which caused exces loses 2 Tey thin they wil ged another tree months (rom he date of the ete to py dhe bale. (0) Entnaing cei (. 83) 1. Tey understnd the fity an ate wl to rant she extension of Pavent aed For 2. Tey ak Bunbury Estate Baers on 290 promisory note, (0) Retasingexcension p50) 1, Banbury Estate Bulders hae aed fran extersion of ent several 2, The wl plc the scout inthe hands of cleo gc 53. allecton agency sa sak for payment yaaa ae on hi Sot mae, sa ak el step fear the Sb rere (108) 1a) — We afar to your invice No, 45186 of January 2, efor payment on Patra 8 Ustetuatly wade has ben very sack rece. Customers who sal ay ove peoetsin ge muber dig te winter have ‘wer ery hostnt i heparin, probably eo 3 neal on Canty prvlnt nor ranch econ We would ke to make you propo fr extended tes of et ‘i hs tr mete nseig ack or one tid ofthe amount (ue, 35260 the nace cn be pad by Ap 30. We do. tops you cn set hie ropenl and ok oar your ceontiemton Snort your, © 6.109 10h Novem, 19 (15h October you woe tou onlin ap of he shipment ‘of Darling ws youre rom out previous corespontene, tures payment were th ops aly, he amount war de tobe pad by 15 Oncber, [ewe bate no rear of having recited you remtncy, we would ‘eyo tome the resus essen by th 150 ast8. Compl, Handing Compas extn on the Lets (9) Compe (57) 1. The ed ese, ie 12, ate her cole dan those inthe other 2, Realeton of various sues ler i each tor. 5 They ok tom to sepa the whole lt by 100 dese, sie 12, in the ‘Cons or pskog (which sae fr al Feigh) and insurance (hich s Sh es fora shorter prod of tie) mst have been ls or carp {han fr sean ship. ‘Thay wnt the nese spout eed ©) Handing oman ($8) 1, The colour wt oeloked bythe contol spon 2. They ae sending now ot by and as Mathews & WBson o earn the fay cote, cage forward, oto keep them forsale at scons 2: ts cue there wan edeton spacing or nse cov compared rhe ih (6 Answoing complaint bout por seme (. 5) 1, She complhned about the unstitactoy sane she experienced when her wating machine dt be epi 2. Deca of ln he ca ter han ange. 5. Ms rien ma ot formed tha the repaman woul ll op Monday. 21 The Ser Enger wl pemonaly se 0 hat hes ot kept wating fake needs ears ia ute 1.106), 18 December, 19 DearS, “You avise sin your tar f 28 November that we woud ec {Beat shipment of Daeg ta win the ist wk of Deco ter Homoveit as oti ct avd 9 S30 Fol. ‘oul you ple lookin thie ondary, have You ee ‘nao, and nar ws when we may expect he “Your tht, © {ied Daoombe, 19 Des Sin, ‘Aesoon a we recived your ett of 16th Deca we took wp te ‘mater with our foraring agent The css of in ast Shwe ave ist ou orate Yo ge thm 0 You ths week if pes ‘We polos forthe nonnenince hat ti lay must hare cused III LETTERS ON SOCIAL SITUATIONS 1. Apoinients and Travel Armopements Ques om the Ltrs (2) Mating appointment (. 63) 1. He mentone iin is eter 9 Aaa 2 He gests ny tine on Tara 4 Sepiember 3 Mec Carer should love a eg tM Hane ‘wuld at him 4 One ofthe most nortan mates the percentage of commision the Intemational import Corporation shel ese for dating Business Machines Lids SELECT cope n yp ot, saying what tne (©) Expresing ert at having mised sean (8) 1 Me Jehan wa expecting hi on th Apa ot on ed Apa 2. Sh gare te of te abe ee (6) Teaelarangements tobe mae (p68) 1. hs itil fr bm to mak ae arangement fom the USSR. 2 tests her to type a drat of his ote o make hotel and te! Book: {p10 wine cotimation oi 3 hotel in abl (Towel anangonents ade 9.68) 1, He eaves on gh BA. 109 a 1.00. 2 Me il stay att Hotel Amasador, where ang room as been booked for bn. 4, There wat no sat ale on he et let 19saris 1.60.10) es Si, temas ay bn out tet ace aca at my pn fo my {ovum bn tpt Ex Aa av stay tion, [Sha tsrng London Apr on Fight L712 10182. 1 anu, and fring You plan oped two mare ys ‘tendon, On 1 danny inl its sper Aen themida and he Wet County, which Cou ake me sot ‘wo est. ol you Ky ft ec what expense ae elf af seman yt ise You rl ‘rpc woe soot 200 00 mie pr mek ahold appa having he formation before my depart ek With any tanks in adeancy, Tom ‘Yur sins, arando Suaree 29 hogs 19— Dea Me ohana, ‘As youkow, {hl ttnding the bine ating you ae faving at yond fon Tray and Fay 28 and 27 epumbe ext {lok orard to sso Yu again on hs coon, fn to meting other moms of yoo sat ‘hi wil be my fist ist to Derek, shoul lo ke oe etely dag ewok ed alowig te mesg wonder i Soucealdgve etre ecommendaons ouch and tin 1 appreciate any ap you can ie me ti te Thankyon Frank Sean (Questions he Ltn (9 testing se speaker (9.78) 1 They ae wing tak Me 1 be de guest pak ld Sngapor on eptember 21 2. They offer py hi tveling expenses and two day accommedaton ‘nSieapore, well fo of $40, rere Le. 109, 25 January 19 ould ge meget ples i you could come to Manic City for 2 weed thi spring, In rer 0 ie two alls to eh of Ei Wa plan old seminar for thn aches whom nets Egit for bse purposes, «9. bn eter ot veport weg, ad for tener acu univers. As posible jects wou sop ‘The inportance of pert weg Engh for bsine ppm tana aly mena? We soa thet ol the metig on 27/28 Maze, hope you ‘be ble to scp isintton Yours snc, o Febery 19 every pled to ar rom you agin 1 epee inner of ange tah le mould gv me gst plane to stad your wasn emia on 27705 Mach. wold te ble to speak on sib of he jes You ‘pet Thu cod oe, agi or uae purporet anon ‘eal noes" wold, n ft, lend it wel to panel daraicn ‘oh our Ee pacing tach ing pa "ook fora orci ule deta of he programme in de ure sn rpc o ming you spin in Mach Sincerely 155+ 3 Thaksfor Homi Requens, Complying with Reqwet Ovens om the Lester (6) Thanks or hospitality soe basis) (.71) 1. Mi Hatha vin the if sarance (sae) busines in Tokyo. Mis mangement inteseted in the atte he Ango-ThlTsoce | Gopany 3. They allow hr atvtenby ding the annul port snd accu cach yes, 4. Ths li of eldest of people who want to recive infomation Fly by al (pee ist, report ov fer Paleo) (6) Complying with a euest (7-78) 1, The fal repr poised a Thal ony: 2, They ae teaing» copy of the repr Thal ps x sor veson a Eng 5, They ant fo know whish veri he woul ke to ese in fu, L@e.t07, ese Siro Madam, ave tn gen te mare of your shoo by my Engh teacher, ‘Would you plese mod mea prospects and tals of you fe. li intr in ated 2 2month ou in Engh intarmecae ter net se rom 200 Janet 18h Mog. {Cn yu arrange fr oi with fay dig the cour? San) yon av est sed my ting a eps, Suny inte poet-erpealy eed photpepy. atuayt woul! te wing fo ara foom with stent ‘oe ational (not Spon spekig), oat me ean Pact {akog Ena nour pre time "Thnk you in adtace fran hp you can gv © ese Mr, Feowe, ving stun home fe a oe intcesig stay a Ofer, trol ie fo tack you gn forte fine opportanity You ge me to enend my ting ia your company. Although thea, of eure, many slate nyse of cr egies fa both ‘our fate, | wattle beer and lar seen sew methods ‘hat wil carta be wal amy week hare. Even toy T mas {o how on orman how war Foil to eerie ot 0 ‘ing 3 fol pu. "cartainly won’ fxg the pans contacts 1 wa be to make ‘ng my Shorty, Ad the Rdoes sown Me y Youre an ‘he members of yout sat. Question on the Leto Advertioment (81) 1. Tey wl take pst in Hc oot induction an eld ning scheme 2 They can ook forward t «span, expenses pension un, He lnsran,kneur benefits an generous Nays 2, Applicants eed thane suey dee 44 The appa shald wate ov lephone, and a esting canbe arene rear hishome, ® Appleton (83) 1. He hasbeen working in pharocetce and coumet, but he ball ‘hat india prose offer rete potenti 2. Meta suiverity dpe in est. 3 He has ated an evening coe in Marketing, and be asses ex pence 4 He att ge one months note in hi peset pesto, and ths could rt with Avery one month fer blag offre » Contnming employment (p- 4) 1. Ms, Ryder ust have ideted his wings to acept the poston ‘ig i phone soneraton withthe penne manage on AVES 10. Nowe shoud gn Bot cope of the ental of employment and ‘st ther “Thy ar explained i the conte of employment. 3 Ako eno sion abut the soperanuntin fan, saan, ‘ports and social, ther alls an ag Dene Ne ould conte th pesoael manap' oie, el statis ann October 156 st(e) Contin employee (9.86) 1. te wold ot be pid ext, bt fh woshed overt at the equ of WAT Avery, he old take four Bou ine of a Thee me pe halos uch Chota, Eat, an bank olds, {pin Angus an May (Bt), or Labour Dy, Thanking (USA) 3. He would have top one mnths note. ‘The company cosuraps is elven t jon trade union, but the fin deco et oe nda ‘ne should compl to the esd of departnent @ Going nce 1. Thisis ne of the tr of it employment cont. 3 He vans extend i potessogl tities toa we fli of indus. 5. Tan important lever, by which he eins his employment. A tered etree him prot of having posted and the espe fain rected ore te being of September, Barter 9.107) 1.(@) We have avian in or Penne Departnent for an asta. For this ints you eed Ting for perma cotst ‘ioeteaefnconmpondence and documentation You woul ap the penne managerin king empoyes| tonne ection It you would ike to kaow more, we walk o know you, Pes sy 15 Decree 19 Wit sfrence to your advriant in yesterdays ‘Gur’ tule to appl forthe pom of personnal stan. 1 ws stack by the ft hat your fest equiremen forte spit ve king for pro eontace {at ays ood for tis ‘ty prfeston: aoc wotar in Manchest fx the a 0 8 There he many appetite to gua ts nd of express you {xe loohing for have ele nearer econ, comping peal eee cod sess and heen documantnon upto te although Thave ‘sot many opportunites for comependecs My sason for king eployment in bier nut the rogect caring hee lary. Asam pling to get mati, ‘Se Toong or ob wher can ern a acagate Phe te now ifn when may come for an inti. Leal ‘ery mich keto know more about he}, ‘Your aha, Peter Buss @ ‘24 Desemer19 Dear Me Hampshire, ‘Thnk you for inving me to your ofc and ang eso mach about {Be pot your snstn {wos ket soni wha ald afer oar meting that accept the ob you offered eww have poke omy pee employe, who wil lee ‘hom my present job at he en of he yn. hare now en note and sl be bet start woking for your company on th Jantar 19. Pon ont my bn wide fr Chis al the New Ye Yours see, ee Barat o 24 Doember 19 — Dea, ‘rank ofr fring a a postion a clerk in your company. Although ie vary state, have decided a aseptenothet {abwhiehItobere, more sable wh repay qulileaons ‘acfce mt desi, Pte Barer2.108) on 200819 Deus, sul it inform you tht wiht termite my employment wih the company on aly Slt 19. Acorn othe ets of my ntact, am raed to ge on cath’ note. Foe the pst tmo years av eon ample aa achiral, nd althongh Beso ba ye arte me Wola aa hat Sin besinig tind the won olf ether ootonos. Paras ‘slit can of sranoonent fom my pret pion “Ts te that oud sow the offer ha ust end f= ston with an ensign Tee. Your tail, Gentes Cnpnin, niet Coe, Question on the Ltrs (9) Gondaat eter (p. 90) 1. They hae een ding usns together fr en yas 2, ond apprtes Alou Shipping Compan’ pla castom. 5. Thy apps th ee Bond oes (6) Congatuitins (7-99) 1. He congas Mt. Lyoet on his sppoitent Repo Mana or the Mee Ea 2. Hota oth enthuses an experince. 3, Mi Wetherby colkages ao send thi congrats (6) todcng x usin end (p92) 1. Mi Kamion es end of Mr Ser’, and studying ono st {hulalongkor Univers. 2. Mela foc the surance bases in 2 ew nth tine 5. In the mest making sty tipo apa in order to conte toweérabook which tin preparation ended Sock Irae Aon. 4 He aks Me, Hakka ose Mr Kato oe him an introduction to someone on hi (@) Astin for stodctons (93) 1. He would ke smn iodine rm Me. Wembley, she andi wife tre ping to Dey were Mr Werbey has ed fr eer yeas. 2 He ay ned them for uses, and hs wife wold ke 10 gt toknow foe prpl a ae my fel lool es, 3: He as Mr, Wembley Ite anything ea dof him, ihr in he States rin De. (6) Condotence (p98) 1. He sere on he Museu Bout fra fog tine 2. ews rate for Me Willams? round jugeent and aioe 3. Thy offer their condones fo members of Me Wala fay. (9, ewe we (95) 1. He became i adden, 2 Ther sins cn bette when Me Sulaeman el api (@ Sesoal wses(p. 96) 1. They are wrtng tl hele iends and eastomes. 2 They thank the or il cntinued eontidens end patton. 3 They wih them a prosperous New Yeu Exerc 9108) Lo reentry Stanford, who tol me tat you bad Bem apn dares manager at A'S Indo, ving worked eter with you oon, can oni say at Yyouare the igh an in teh poston Your energie nd ‘ehucar, coupled with You cooperate atitade omar wat and ‘Sst ae city he quarto stupd youn good sed {or your om sponte Pes capt my contains 161o 20une 19, eae Me Hampi, Wot she ft wer ery sory to Berta your ewe es a {akon bd tom, ab ht you hee Had ob ave to hora Famers 1am st yo wil be eto bare the Westen re ha ‘youneed, sd hope thi wilnd oa peed recor. ‘Ting be ae continaing smoot: Me Church ook it the Aeprtiment fom met ine to cla pany mates cannot da Ati ay se ope soy, we ofthe pesca department ar ‘odin yon 4 Book, wich we hak you wl noy reading. the ‘ft on mea Boing yu wl et wel son IV TELEGRAMS, TELEX MESSAGES eres 9108) 10) Shtesat APRt STOr EQUIRGD W JUNE LATEST STORWIRE o vie, Renae 40201 Continental Toaing Serie 1 West Fourth Set Dayton, Obi 48401 ag 25,19 Subject: Order No. 912 entre ‘Tie moming we nt yout lowing tle contooing 65831029 19788.20, ‘hipment re 912 due yesterday urecnvd sop ‘wl return sods ot aver by august 28 you mle to erode, you wile htt was pac oncodion ‘hat the godt wee at our mrehost bein Doton by At 28 ‘Wena promt our customers diver by Septombe 3 al Your Chay ening ws conser feat We do hop hat, nasordance with ot ele cago, he goods e now underway They ae urgently ee, and we wil av © Conse the order anette tha By ga 28 Ver tral yous, ra & Donaldson Ie 18