Import Handling Procedures

Step 1
HMACPL receives manifest data from customs or airlines before flight arrival
Warehouse staff receives Documents & Cargo from the ground handler. He will ensure the declared
and arrivals
based on the manifest message. Pallet level reconciliation will take place based on manifest data.
Barcode label is attached to the pallet and it is mapped with manifest data in HERMES.
Then pallet will be sent to lift and run system
Documents will be updated by CSO on the basis of Manifest & AWB

Step 2
After completion of documents updation warehouse coordinator calls pallet in to break down area
from lift and run system
Opens the pallet and identify all Pcs in the consignment, tallies with Awb details in handheld
devices and places

all the Pcs of the consignment on the crate. If consignment contains more

Pcs, it will be formed into more than

one

After the above process the consignment is moved to applicable storage location. Location code will
be scanned by the Hand held detector/Bar code scanner unit and will be updated into HERMES.
Once flight finalized, system triggers a segregation & location message to Customs and Airlines.
Any discrepancy/damage will be recorded and informed to concerned airlines. Documents
received by airside reception team will be handed to Airlines

Step 3
Receive Bill of entry message from Customs to HERMES Data base
CHA approach reception for issue of examination ticket based on which warehouse team move
consignment into customs examination area.
Request is updated in Hermes, consignment /part of consignment is moved to customs
examination
After examination consignment will be moved to original location and placed with the parent
consignment.

Step 4

Receive pass out message from customs to HERMES.

CHA approaches reception for gate pass generation (VCT-Vehicle Control Ticket) to clear the cargo
after

completing all the customs formalities

CSO receives hardcopy of customs out of charge along with airlines DO/Consol DO, Awb copy from
CHA & prepare gate pass after collecting all the necessary charges
As soon as VCT generated, HERMES assigns a token number to the CHAs Vehicle and the same
number will be internally forwarded to HERMES call forwarding system. Call forwarding system
assign appropriate door and maintain vehicle queue

Step 5
CHA parks his vehicle at import loading bay as per his turn/token number displayed on call
forwarding board
Warehouse staff accepts VCT from CHA, scan ticket to retrieve VCT information in his handheld and
accordingly cargo will be moved from storage location to the doors and delivered and updated in
HERMES, acknowledgement obtained from CHA/Consignee

Export Handling Procedures

Step 1
HMACPL receives Customs shipping bill message & Refer AWB copy, Annexure C/Manual SB capture
data
CHA approaches VCT generation team placed at main cargo reception for offloading job order
(VCT)
This team collects TSP (Terminal Storage & Processing) charges, raise export cargo offloading job
order

(VCT- Vehicle Control Ticket) and issue to CHA (Customs House Agent)

As soon as VCT generated, HERMES assigns a token number to that vehicle. This token number will
be directed to HERMES call forwarding system. Call forwarding system assign the appropriate door
and maintains vehicle queue

Step 2
CHA instructs for placing the vehicle at Truck Dock according to the token /turn displayed on call
forwarding

board

Warehouse coordinator receives & scans VCT to retrieve VCT information in his handheld
Cargo will be offloaded, reconciliation takes place between declared and arrived weight, Pcs &
commodity.

Discrepancy will be updated in the system and applicable charges will be collected.

(For wrong declaration

penalty charges will be levied)

As soon as cargo offloaded into the warehouse HERMES triggers cargo arrival message to Customs
and Airlines

Step 3
Total consignment will be unloaded and placed in non sterile area. After customs examination, Leo
issued cargo

will undergo x-ray screening and moved into sterile area

The shipments which are ready for ULD building after X-Ray screening will be planned for ULD build
up by our

supervisors based on the airlines load plan.

After building pallets ULDs will be sent to lift and run system for storage
Depending on the flight Standard time of departure ground handling agent approaches us and
accordingly ULDs

will be released from lift and run system and same will be updated in Hermes

Transhipment Procedure

Types of Transhipment Cargo

International to International
International to Domestic (Direct/Consolidation)
Domestic to International
Domestic to Domestic

International to International Operational Process

Acceptance of Intl cargo as per Import Flight Manifest/IGM
Check and offload each shipment along with verification of docs
Store cargo in TP shed
Accept confirmation and CTM duly signed from first carrier
Generate HMACPL Delivery Receipt for transfer of cargo to second carrier
Transfer Cargo under Customs Escort
Acknowledge receipt of cargo on behalf of second carrier at Export Shed
Carrier will obtain TP permission from Export Freight Officer (Custom)
Screening and certifying Cargo, if necessary
Unitize and load cargo as per carrier load plan

INTERNATIONAL TO DOMESTIC (DIRECT SHIPMENT) OPERATIONAL PROCESS

Acceptance of Intl cargo as per Import Flight Manifest/IGM
Check and offload each shipment along with verification of docs
Store cargo in TP shed
Accept confirmation and CTM duly signed from first carrier
Generate HMACPL Delivery Receipt for transfer of cargo to second carrier Domestic
Transfer Cargo under Customs Escort
Acknowledge receipt of cargo on behalf of second carrier at TP Shed
Carrier will obtain TP permission from Import Freight Officer (Custom)
Screening and certifying Cargo, if necessary
Unitize and load cargo as per carrier load plan
INTERNATIONAL TO DOMESTIC (CONSOL SHIPMENT) OPERATIONAL PROCESS
Acceptance of Intl cargo as per Import Flight Manifest/IGM
Check and offload each shipment along with verification of docs
Store cargo in TP shed
Accept confirmation and CTM duly signed from consolidator
Permit consolidator to affix Sector Airway bill on TP cargo under security and custom
supervision
Generate HMACPL Delivery Receipt for transfer of cargo to second carrier Domestic
Transfer Cargo under Customs Escort
Acknowledge receipt of cargo on behalf of second carrier at TP Shed
Carrier will obtain TP permission from Import Freight Officer (Custom)
Screening and certifying Cargo, if necessary
Unitize and load cargo as per carrier load plan
DOMESTIC TO INTERNATIONAL OPERATIONAL PROCESS
Acceptance of cargo as per Domestic Inbound Flight Manifest
Check and offload each shipment along with verification of docs
Store cargo in TP shed
Accept confirmation and CTM duly signed from first carrier
Generate HMACPL Delivery Receipt for transfer of cargo to second carrier Intl
Transfer Cargo under Customs Escort
Acknowledge receipt of cargo on behalf of second carrier at TP Shed
Carrier will obtain TP permission from Export Freight Officer (Custom)
Screening and certifying Cargo, if necessary
Unitize and load cargo as per carrier load plan
DOMESTIC TO DOMESTIC OPERATIONAL PROCESS
Segregate local and onward cargo
Storage as per the destination
Unitize Cargo as per Airline Load Plan
Screening of cargo, If required from carrier