SIS (Service Information System) Web

Included in this lesson:

Basic Navigation
Utilities
Highlights
Product
Identification
Summary
Future lessons
planned will cover
Access Methods Product ID Required
and Access Methods
- Product ID Not
Required.

Basic Navigation
This is the SIS Main
Menu page. It is the
entry point to
access tens of
thousands of
service information
documents on
thousands of
Caterpillar products.
Both a CWS
(Corporate Web
Security) and a SIS
(Service Information
System) user id and

password are
required for access.

Basic Navigation
The links below the
Additional Service
Information banner
open web sites
outside of SIS Web
to access specific
reference material.
These references
will not be covered
in this series of
presentations.

Basic Navigation
All text in orange
are links that
display additional
selections or
informational
documents.
The orange links are
used to get to
information and
drop-down Go To
menus (see next page)
are generally used
to return from
viewing documents.
Not all links are
apparent to all users as
Administrators set user
profiles to restrict the
viewing of certain links.

Basic Navigation
Except for the Main
Menu page, all SIS
pages have a Go To
drop-down menu in
the title bar. The Go
To options vary
with the page being
viewed. Using this
menu is the most
reliable method to
return to previously
viewed pages in
SIS Web.
The web browsers
Back button is
unreliable for going
back to SIS web
pages.

Basic Navigation
Many SIS Web
pages display a
Bookmark this
page icon which
adds that pages
URL location to
Favorites of
Internet Explorer.
Bookmarks are
accessed from IEs
Favorites to recall a
page for viewing at
a another time.
Using the Add to
Favorites command
directly from Internet
Explorers menu does
not work for all SIS
Web pages.

Basic Navigation
In the title bar, the
orange text to the
right of Model is a
Return to Main
Menu link; it also
indicates the
equipment model
of a selected serial
number prefix.
With many models,
SIS requires the
selection of a
configuration
option; options can
be viewed and reselected with the
EQUIPMENT link.
More details later in
this presentation.

Basic Navigation
Many SIS screens
display twistees
to the left of topics.
Click on a twistee
pointing right to
expand a topic for
more detail. A
twistee pointing
down indicates that
it can not be further
expanded.
Some information types
are only found at
certain levels of detail
i.e., parts identification
is only at the lowest
level of detail.
See Navigation topic in
Help for more details.

End of this section: Return to Table of Contents

SIS Web Utilities

Four utilities and
training to help
make the best use
of SIS are grouped
together at the
bottom of the Main
Menu page:
Help
Feedback
Release Notes
Preferences
Training (SIS Web
and STW)

Help
Help is a self-help
resource to learn
the tools within
SIS.
Selecting a Help
topic displays
basic information;
often, a short
scenario is
included as a
practice lesson to
be followed.
Help contains
further details
regarding many
topics within this
presentation.
Return to Utilities

Feedback
Feedback is the
primary method for
anyone to inform
Caterpillar of errors
or omissions in SIS
documents.
Suggestions for
improvements and
other comments
are welcomed.
Using the Go To dropdown menu to open a
Feedback form
captures the identity
(URL) of the page
being viewed; this
makes it easier to
resolve issues.
Return to Utilities

Release Notes
Release Notes
provide a brief
description of new
SIS Web functions
and other software
changes.

Return to Utilities

Preferences
Preferences allow
some customizing
to the display or
functions of SIS.
Preferences Help
topics are available
by scrolling or
paging down to the
lower part of this
screen.

Preferences
Setting User
Interface to
Advanced allows
more options for
seeking Caterpillar
service information.
Advanced is the
default setting.
Simplified can be
useful for newer
users of SIS Web or
those who need
fewer options for
accessing SIS Web
information.

Preferences
A Part Manual
Orientation of Side
by side displays a
parts graphic to the
side of a parts list;
Top to bottom
displays the
graphic above the
parts list.
One Frame places
the graphic and
parts list within the
same frame;
Separate Frames
allows individual
scrolling of the
graphic or list.

Preferences
Setting Microfiche
to Have the ability
to search for
Microfiche
information allows
the return of the
fiche number and
grid location for
microfiche media
containing legacy
information.
Microfiche is an
Information Type that
only appears in Basic
Search and Advanced
Full Text Search; it is
available for older
equipment only.

Preferences
The Date Format
has a drop-down
box that allows
selecting the
preferred format of
viewing dates.
Some dates in SIS will
still remain in their
original published
format.

Preferences
Part List options:
Select to delete or
retain the parts list
file after it has been
downloaded or
e-mailed.
Have the ability to
select all the parts
in a consist will
display a one-click
button to select all
items listed.
Automatically
select parts for
CCR automatically
highlights and
populates the
default quantities
of CCR parts.

Preferences
The Language
preference may be
selected from a
drop-down box. Not

all documents will be

available for display in
the chosen language.

The preferred
display for Unit of
measure is also
selectable.

Preferences
If the DjVu plug-in
has been installed
on the PC, select
Inline as the
Graphics setting.
The Downloads link
provides a path to
the plugin.
Download and install
the plugin. All SIS
Web users should
download this plugin.
An explanation is
provided in the training
area from the main
menu. Refer to SIS Web
IMG DjVu.ppt .

Preferences
Changes to the User
Preferences are
activated by clicking
the Change button.
The Preferences
can be returned to
their original default
settings by clicking
Reset.

Return to Utilities

End of this section: Return to Table of Contents

Highlights
Highlights are links
to SIS Web software
related topics:
New Information
Frequently Asked
Questions
Downloads

New Information
New Information
lists the products
and documents
that have been
added to SIS Web
in the last 7 days.
Click on an orange
Serial Number
Prefix link to select
a new model or an
orange Media
Number link to
open a recently
added document.

Return to Highlights

Frequently Asked Questions

Frequently Asked
Questions address
issues that often
arise concerning
the use of SIS Web.
Scroll down the list
of topics or click an
orange Jump To
topic.

Return to Highlights

Downloads
Downloads
contains links to
helpful, no cost
plug-ins and
applications.
The Adobe Acrobat
Reader plug-in is
used to view some
file types used in
SIS Web (i.e.
schematics). This
link begins the
download process
to install Reader.
Acrobat Reader version
5.0 or greater should
be used.
Return to Highlights

Product Identification
The links under
Access Methods
Product ID Required
need a serial
number or prefix to
begin a search.
These methods
utilize specific sets
of documents
associated with an
identified model.
Access Methods
Product ID Not
Required links do
not need a serial
number or prefix to
begin a search.

Product Identification
The Product
Identification text
box allows direct
entry of the full
Caterpillar serial
number or a serial
number prefix.
The Select
Equipment Model
link displays a list
of serial number
prefixes organized
by model.

Product Identification
The Select
Equipment Model
link opens a list of
Product Families.
Enter a Sales Model
(i.e. D7, 3196, 815)
into the Search text
box; or, click a link
within the list of
Product Families to
open the related list
of Models and
Prefixes.

Product Identification
Clicking a Model or
Prefix link enters
the selected serial
number prefix into
the Product
Identification text
box on the Main
Menu.

Product Identification
In the title bar, the
orange text to the
right of Model
indicates the
equipment model
of the designated
serial number or
serial number
prefix. It is also a
link to Return to
Main Menu.
When a serial number
is directly entered into
the text box, the model
field is not updated
until an Access
Method is selected.

Product Identification
Upon selecting an
Access Method, SIS
often displays
various equipment
configurations or
serial number
ranges for the
specified prefix.
Select the
configuration that is
best match for the
desired information;
this is an important
choice that
determines the
parts manual that
SIS will reference.

Product Identification
The EQUIPMENT
link allows viewing
the selected
configuration and
allows re-selecting
from the
Configurations
Available.
Some models will not
require the selection
of a configuration
option.
The Standard
Machine
Configuration will be
listed at the top.

Product Identification
Entering the prefix
only (results shown
above right) returns
more documents
than entering the
entire serial
number (results
shown lower right).
Entering full serial
numbers narrows
searches to data
associated with the
serial number; this
can be the quicker
method to locate
information on a
specific piece of
equipment.

Product Identification
Enter a full engine
serial number (no
need to zero fill after
alpha characters),

then select any of

the Access
Methods Product
ID Required links.
Upon returning to
the Main Menu, the
Arrangement is
automatically
displayed for the
supplied engine
serial number (not
for machine S/Ns).

End of this section: Return to Table of Contents

Summary
9 Get the DjVu
graphic plug-in
9 Set Preferences
9 Use Go To
9 Open the
twistees
9 Add Bookmarks
9 Use Help
9 Send Feedback
9 Is a serial
number needed?

End of this lesson: Return to Table of Contents