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Session 3

Learning Confirmation

You have completed your quiz attempt. You have scored 5 point(s).

Question Results
Score1.00of 1

1. You are in a meeting when a colleague takes credit for work that you have
done. What do you do?
Immediately and publicly confront the colleague over the ownership of
your work.
After the meeting, take the colleague aside and tell her that you would
appreciate in the future that she credits you when speaking about your
work.
Nothing, its not a good idea to embarrass colleagues in public.
After the colleague speaks, publicly thank her for refer- encing your
work and give the group more specific details about what you were
trying to accomplish.
Score1.00of 1

2. You are a manager in an organization that is trying to encourage respect for


racial and ethnic diversity. You overhear someone telling a racist joke. What do
you do?
Ignore it. The best way to deal with these things is not to react.
Call the person into your office and explain that their behavior is
inappropriate and is grounds for disciplinary action if repeated.
Speak up on the spot, saying that such jokes are inappropriate and will
not be tolerated in your organization.
Suggest to the person telling the joke that he go through a diversity
training program.
Score1.00of 1

3. A discussion between you and your partner has escalated into a shouting
match. You are both upset and in the heat of the argument, start making
personal attacks which neither of you really mean. What are the best things to
do?
Agree to take a 20-minute break before continuing the discussion.

Go silent, regardless of what your partner has to say.


Say you are sorry, and ask your partner to apologize too.
Stop for a moment, collect your thoughts, then restate your side of the
case as precisely as possible.
Score1.00of 1

4. You have been given the task of managing a team that has been unable to
come up with a creative solution to a work problem. What is the first thing that
you do?
Draw up an agenda, call a meeting and allot a specific period of time to
discuss each item.
Organize on off-site meeting aimed specifically at encouraging the team
to get to know each other better.
Begin by asking each person individually for ideas about how to solve
the problem.
Start out with a brainstorming session encouraging each person to say
whatever comes to mind, no matter how wild.
Score1.00of 1

5. You have recently been assigned a young manager in your team and
have noticed that he appears to be unable to make the simplest of decisions
without seeking advice from you. What do you do?
Accept that he does not have what it takes to succeed here and find
others in your team to take on tasks.
Get an HR manager to talk to him about where he sees his future in the
organization.

Purposely give him lots of complex decisions to make so that he will


become more confident in the role.
Engineer an ongoing series of challenging but manageable experi- ences
for him, and make yourself available to act as his mentor.

Session 6

Learning Confirmation

You have completed your quiz attempt. You have scored 5 point(s).

Question Results
Score1.00of 1

1. During first week of the month, on a particular day, while you are busy at your
work, your boss instructs you to seek for important information immediately, from
the website pertaining to, interest rates on deposits as the customers are waiting
in the queue. You have found this information on the website quickly and
responded to your manager.
This situation falls under quadrant 2 of Stephen Coveys Matrix
This is an others person agenda
A situation which needs immediate attention, and hence falls under quadrant 1

This situation needs no attention at all and hence could be dropped


Score1.00of 1

2. Continuing with above situation, now while you were finding this information
(About Interest rates), you also found some interesting piece of information/
technology updates, on the newly launched android mobile phone, in the
market, and you could not simply resist the temptation to gather more
knowledge on that, and without your knowledge you spent some half an hour
reading through it.

The above situation is urgent and Important Quadrant 1


Time wasters Quadrant 4

This situation belongs to Quadrant 3 as you feel that, this information may help others buy a l
This situation is not urgent but important Quadrant 2
Score1.00of 1

3. Your personal savings and investments, retirement plans, have to


necessarily fall in the __________.
Quadrant 3
Quadrant 4
Quadrant 2

Quadrant 1
Score1.00of 1

4. There is a long queue at the branch, and the network connectivity is lost
and hence there is no access to CBS, and customers have started
complaining about the delay in services. Identify, which quadrant this
situation belongs to.
Quadrant 4
Other Persons agenda
Not important but urgent
Crisis, and need immediate attention
Score1.00of 1

5. While you are busy at work attending to your official priorities, your
colleague meets you, and reminds you about the help that he had sought

from you to collect funds from colleagues for an already planned picnic, you
suddenly realize that you have forgotten about it, and immediately start
working on it. You are now in
Quadrant 3

Quadrant 1
Quadrant 4
Quadrant 2

Session 7

Learning Confirmation

You have completed your quiz attempt. You have scored 5 point(s).

Question Results
Score1.00of 1

1. Relevant hidden information and feelings should be moved into the open area
through the process of 'disclosure'.
TRUE

FALSE
Score1.00of 1

2. Organizational culture and working atmosphere has no impact on group


members' preparedness to disclose their hidden selves.
TRUE
FALSE
Score1.00of 1

3. Uncovering 'hidden talents' - that is unknown aptitudes and skills, is the


same as developing the Johari quadrant 'hidden area'
TRUE
FALSE
Score1.00of 1

4. Arena should be enlarged so that mutual understanding is enhanced,


thereby improving group awareness.
TRUE

FALSE
Score1.00of 1

5. Managers can take some responsibility for helping an individual to reduce


their blind area.
TRUE

FALSE
Session 8

Learning Confirmation

You have completed your quiz attempt. You have scored 5 point(s).

Question Results
Score1.00of 1

1. In a well formed team with good interpersonal relations, there is a good chance
that individuals will have _________________
A larger open window than the other windows

Excellent communication skills


A Johari window with all quadrants being equal
Have a small open and blind window
Score1.00of 1

2. _______________is the quadrant in Johari Window which enhances team


work in an organization.
Open arena

Faade
Blind area
Unknown area
Score1.00of 1

3. Hidden Area is the quadrant in Johari Window which can be reduced by


Opportunity, Initiative, Taking responsibility

Openness, Honesty, Rapport


Observation, Comprehension, Execution
Initiative, Rapport, Support
Score1.00of 1

4. Rhea believed she was very careful in taking decisions. She thought out
pros and cons and weighed options before taking a reasoned decision. She
did not realize that her colleagues got impatient with her and felt she was
indecisive because of the time she took to take decisions. She is in the
Blind-spot

Arena

Hidden
Unknown
Score1.00of 1

5. The new Cluster Head was a dynamic person. He regularly interacted


with those he worked with. He was open and approachable to ideas. He
was a good example of a person in which quadrant?
Open Arena

Hidden Faade
Blind-spot
Dark Unknown
Session 9

Learning Confirmation

You have completed your quiz attempt. You have scored 5 point(s).

Question Results
Score1.00of 1

1. Decisions taken through consensus require the team to have an open arena.
TRUE

FALSE
Score1.00of 1

2. There is trust amongst the team members when the faade quadrant is very
large.
TRUE

FALSE
Score1.00of 1

3. An enlarged blind-spot leads to person being confused by others behavior


towards him.
TRUE

FALSE
Score1.00of 1

4. In a team one must take initiative for self-discovery rather than wait for
opportunity.
TRUE

FALSE
Score1.00of 1

5. Johari Window facilitates a large arena that ensures easy team work.
TRUE

FALSE

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