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Assignment (Written Responses) Student Instructions

BSBWOR501B Manage personal work priorities and professional development

Assignment with Templates


Instructions
Personal work goals, plans and activities reflect organisations plans and
their own responsibilities and accountabilities.
Use the scenario below or your own organisational scenario to answer
the questions that follow. If you choose to use your own scenario you
will still need to create goals based on the areas of management within
the simulated scenario. Every question must be answered using full
sentences. Any separate templates or documents created must be
submitted with clear and relevant file names in addition to this
completed assignment document.
Scenario
You have just been promoted to the role of Store Manager for a new CA
City Retail Department Store. You will be reporting to an Area Manager,
you have six staff, they all have different roles and hours. With so much
to complete, the best way to get things in order is to set some goals.
Access the CA City Intranet for details regarding organisational plans and
any other information you need. Good luck!
In order to fulfil the requirements for this unit you will need to use these
areas of management that CA City and the CEO have decided to focus on
as priorities for the department store.
Hire employees: Improve ability to recruit online across the
organisation.
Training and development: Identify requirements for training and
development for each department.
Networking: Work with local businesses to increase collaborative
opportunities.
Marketing materials: Review effectiveness of current marketing
materials.
Time management: Stay on top of deadlines.
Stakeholder reports: Provide updates to the management team on a
weekly basis.
Performance management: Establish departmental KPIs.
It is expected that you will demonstrate management of your
personal work priorities and professional development
(including how you will monitor the plan) using technology.

March 2015

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Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

1 Set at least one SMART goal for any four of the organisations areas
of management as listed above, thats four (4) SMART goals in
total. Make sure that the goals are fully explained and detail how you
would plan to achieve them.
Tips and Hints
Specific: What will be accomplished? What actions will you take?
Measurable: What data will measure the goal? (How much? How many?
How well?)
Achievable: Is the goal doable? Do you have the necessary skills and
resources?
Relevant: How does the goal align with broader goals? Why is the result
important?
Time-Based: What is the time frame for accomplishing the goal?
Example of Professional SMART Goal:
By August 2015, develop and implement a customer service
plan/strategies to deliver excellent customer service and train staff to
develop skills and support to perform at required level to achieve 90%
customer satisfaction rating from external customers on accuracy,
timeliness and courtesy.

Professional Goals
1

I will enlist the help from HR and IT departments, they will help create a
recruitment page with in the organisation website.By the last week in July we will
have 80% of all applications ready to be finalised.

The first week in August I will organise to meet with other businesses, gain some insight
on the best marketing strategies. I will implement these with store departments so we can
create more efficient marketing goals.

March 2015

Page 2

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
3
To achieve maximum customer service, I will meet with all head of departments
and assess what training will be required. This will enable me to start coaching
process of each individual.allowing me 1 hour per week to be completed by
middle of October.

To stay on top of all tasks I have undertaken, enter deadline dates into my daily
planner, also set reminders on my computer.

2 Create two SMART personal work goals to ensure you are able to fit
in with the organisations goals. Consider the demands on your time
and energy when creating personal goals. Think about the principles
you need to apply when planning personal goals. Hint: Even though
you are planning personal work goals, you still need to consider how
you will maintain a healthy work-life balance.

Personal Goals
Example of Personal work Goal: Complete Diploma of Project
Management in 6 months by finishing 1 unit of competency every 3
weeks by allocating 5 hours on 3 days a week from Careers Australia
to improve my knowledge and use a range of specialised, technical
and managerial competencies to initiate, plan, execute and evaluate
project.
1

To complete all tasks and goals I have set for myself. Within a 5 month period,
all departments will have increased there profits by 60%.

I will make it my personal goal to increase team morale. Once a month I will
undertake team building activities outside of work hours.I would like my team
members to work for me and comfortably approach me with any problems that
may occur.

March 2015

Page 3

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

3 Prioritise both your work and personal goals - ranking 1 being the most
important and 6 being the least.
Tips & Hints: Example of Prioritisation tools are Prioritization Matrix,
paired comparison analysis; grid analysis, Gantt chart, outlook calendar,
ABC analysis, Pareto Analysis.

Professional and Personal goals


Rankin
g
1

SMART Goal

Prioritisation tool
used

Hire staff

Organisations
website

Set tasks and goal time lines

Use daily
planner and
reminders on my
computer.

Improve customer service

Implement on
going training
and
development.

Networking

Stay on top

Meet with local


businesses.
Research local
marketing
strategies.
Allow some
personal time to
reflect on goals.

Improve team morale

March 2015

Once a month
organise team
building
activities.

Justify your choice


This gives those
people already in the
organisation an
opportunity to gain
further knowledge of
different
departments.
Organise my time to
achieve all tasks and
goals within 5
months.
This will be very
productive as it will
further improve
customer service,
enabling team
members to be
rotated into other
departments.
This will give our
teams a bigger incite
into what is more
beneficial to our
company.
Allowing myself
some personal time
will benefit me, as I
can re-evaluate goals
and time lines.
Improving team
morale, will
encourage team
members to be
comfortable
approaching me with
any problem that
might arise. Team
members will work
for me, which will
create more stability

Page 4

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
and less stress.

March 2015

Page 5

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

Question 4
Create a plan of action, based on your prioritisations to ensure youll meet these goals. Set milestones
throughout the year that will enable you to measure your performance. For example, one task may take five
months to complete.
Goal

Hire
Employees

Goal 2

Provide details of
an organizational
goal

Write
Job
descriptions
Create and upload
Job advertisements
on
job
search
website
Shortlist
candidates
Prepare
and
Conduct structured
job Interviews
Perform Reference
check of preferred
candidate
Appoint
best
candidate
Networking
Prepare
departments
on
marketing
strategies

Describe the Personal Work Goal (so you can achieve


organizational goal)
Tasks
What needs to be
done?

Activities
What action is to be
taken

Learn how to write Job


description and Job
advertisements

Coaching and Mentoring


from senior HR staff

Advertise Job on
organisations website

Enlist IT department to
help set up website page.

1 day

Interview candidates

Short list applications,


perform interviews

1 week

Arrange meeting with


other local businesses

Learn from local


businesses on best
marketing strategies
Collaborate with
departments on best
marketing material

3 hours

Organise best marketing


strategies that would
benefit the organisation

Time frame
How long will this take?
2 days

1 week

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

Review
departments

all

Goal 3

Customer service
Assess were more
training is needed
Arrange training

ask all departments for


some feedback on how
the new strategies are
progressing
Improve
customer service
Assess more training

Organise training with


departments

Meet individual
departments on the
progress allowing 40
minute each
Gain feedback on how we
can improve
See were more training is
needed for more efficient
customer service
Meet 1hour every week for
4 weeks

3 hours

2 hours
1 hour

4 hours

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

Question 5
a You may decide that you need to fill in some gaps in order to
meet your goals. This could be achieved through formal and
informal training. Using http://training.gov.au (see Appendix A
for assistance on how to use this site) find a unit of competency
that you could complete to help assist you in the achievement of
your SMART goals.
SMART Goal

Rankin
g
1

Unit of Competency

I will enlist the help from HR


and IT departments, they will
Course Code: ICAU4207B
help create a recruitment page
Apply web authoring tool to convert
with in the organisation
client data for websites
website.By the last week in July
we will have 80% of all
applications ready to be
finalised.
The first week in August I will
organise to meet with other Course Code: SITXMPR007
businesses, gain some insight Develop and Implement Marketing
on
the
best
marketing
Strategies
strategies. I will implement
these with store departments so
we can create more efficient
marketing goals.
To achieve maximum customer
service, I will meet with all head Course Code: BSBCUS201A
of departments and assess what Deliver a service to customers
training will be required. This
will enable me to start coaching
process of each
individual.allowing me 1 hour
per week to be completed by
middle of October.
To stay on top of all tasks I have
undertaken, enter deadline
Course Code: BSBPMG410
dates into my daily planner,
Apply project time management
also set reminders on my
techniques
computer.
Personal goals
SMART Goal
To complete all tasks and goals I
have set for myself. Within a 5
month period, all departments
will have increased there profits
by 60%.
I will make it my personal goal
to increase team morale. Once
a month I will undertake team
building activities outside of

Unit of Competency

Course Code: BSBMGT402


Implement operational plan

Course Code: Lead and manage team

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
work hours.I would like my team
members to work for me and
comfortably approach me with
any problems that may occur.

b As a Manager you will also learn from other Managers. Research


three possible networking opportunities in your area. One of
these may be an online forum.
Possible Networking Opportunities
1. LinkedIn
2. Email Networking
3. Business collaboration during a social event
4. Profit and organising members, Institute of management

c Explain how the unit of competency and the networks you have
identified will help you achieve your goals? How would you fit the
training and networking into your working week?
How the unit of competencies and the networks you have identified will help
you achieve your goals?
The unit of competencies that are listed above can help me achieve my goals by
providing me more knowledge and ideas while the networks identified above will help
me to gain more knowledge about other businesses, how they operate and develop
their marketing strategies.
How would you fit the training and networking into your working week?
This can be done by making sure that my daily planner is adjusted and up-to-date with
all the tasks that I need to do.

6. Now that you know which unit of competency you would like
to undertake, find two registered training organisations
(RTOs) that offer these courses. Select a training organisation
that offers training styles that most suit your style of learning.
Tip you will need to complete the VAK Learning Styles Self
Assessment Questionnaire provided as an Appendix in the
eBook or internet search an online VAK questionnaire, use the
section in your eBook relating to development opportunities
to help you, section 3.3.
Summary of your
VAK
Learning
Styles
Self
Assessment
Questionnaire

A = 11
B=8
C = 11
The outcome of this assessment tells me that I have both VISUAL

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
Outcome
and KINAESTHETIC style of learning.
Training
organisations

Club Managers Association Australia

Ripponlea Institute

7. You are eager to get off to a great start with managing


your team. Of course, the best way to do this is to lead by
example. Outline two strategies you will implement to be a
role model to your team.
Work with my team to show that what I ask them to do, I will also do myself.
Strateg
y1
Let my team members know that I am there for them, and will meet with
them one on one to discuss any issues they my be experiencing.
Strateg
y2

8. Explain how you would revisit your plans from question


four, six months after developing your plan.
a. What type of technology have you used to track your
progress?
Remember, it is expected that you will demonstrate
management of your personal work priorities and
professional development (including how you will monitor
the plan) using technology. Explain this using a minimum
of 100 words.

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
Tracking your progress is very important when it comes to managing your personal
work priorities and professional development goals. The technologies that I use are;
my personal computer and my mobile phone. To do this, I have created a template
using smart goals which I have entered into a file on my computer. This is where I
have recorded my personal work priorities, and professional work development. To be
able to monitor my goals, I have set reminders on my daily planner, so I am on top of
all tasks. I have also set reminders on my personal phone, so I can revisit my file once
a week to evaluate what has been completed and what needs further action. This will
help me re schedule any changes that are needed.

b. Which personnel would you need to consult in order to


evaluate your plans?
Area manager
Other colleagues at the same level
State manager

c. Send an email to one of the personnel mentioned in b


seeking feedback on your plans.
Hi Tony,
We are now coming to the end of our 6 month deadline of all tasks and goals that we
implemented.
It would be greatly appreciated if you could take a look at how we have progressed.
Any feedback from you would be very helpful. Thank you for your support.
Kind Regards
Stacey Mclean
Store Manager

d. How would you use the information you receive from them?
Any feedback given would be taken on-board, weather it be positive or if we need
to work on strengthening our skills. If we need more training, I will re-evaluate my
schedule and arrange for more training in the area's that need improving.

e. You have had your annual review, and from the feedback
it has been established that you have developed the new
skills you set for yourself. Well done. To maintain a
competitive edge, what further skills do you think you
would need to develop to progress in your career?
I will maintain a competitive edge by staying up-to-date with all

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
organisations policies. This will include staying on top of all goals I set for
myself and for the team. I will keep up to date on any changes that may
occur in the market such as, changes in technology. Also helping to further
my career I will undertake further management courses, that will improve
my skills.

Submission Checklist
Completed responses to all questions
Personal Development Plan: including any reviews and
other documents as needed
Training.gov.au Unit of competence

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

Appendix A
Appendix A
You want to look for a course to help you develop your coaching skills.
The best place to start is to visit www.training.gov.au to look up courses.

Click on the link to myskills.gov.au Courses & training providers.


You type Certificate IV Leadership and Management in the Keyword search field, and your
preferred location.

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development
A few different options are shown for training providers that offer the course. You select one
that you have heard coworkers speak positively about.

Assignment (Written Responses) Student Instructions


BSBWOR501B Manage personal work priorities and professional development

You phone the training organisation to find about more about the course and if they deliver it
in a face to face classroom learning environment.