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NCR DESCRIPTION
No
1 Internal Audit Plan for
second cycle of audit is
not in place

PROBABLE ROOT
PROPOSED CORRECTIVE
CAUSE
ACTION
Lack of awareness on the Audit schedule shall be
requirement of standard updated to include next audit
and area to be covered during
audit

Check list (in place) was Auditor has been instructed


not used by internal
and made aware on audit
auditor
process.


2 No evidence to confirm
that all the department /
functional area covered
during internal audit
conducted in May'13

3 Root cause for the NCR


Lack of awareness on the
raised during internal
requirement of standard
aduit was not analysed
and section of NCR format
"Preventive action" was
wrongly used.

Both the NCR to be analysed


for actual root cause and
corrective action to be
established.
Auditor shall be trained on the
understanding of preventive
action

4 MRM conducted was found Due to the transition


New Management has shown
not effective and do not
earlier employees
their commitment during
cover the requirement of (management level) were Audit, through this action plan
Standard and Procedure
not serious and MRM was and workshop management
considered just fromality. and other training program in
future.
Next MRM to be conducted in
Month of October with active
involvement of current Top

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NCR DESCRIPTION
No
5 Production Planning is not
proper and effective. No
proper documented
evidence to demonstrate
effective planning

PROBABLE ROOT CAUSE


No formal software or form
being used by OM

6 Job Orders being issued


Details are not provided as
internally to Production do the form does not contain
not contain traget
the field "Required
completion date and many Completion Date"
other important information

7 Data collected for the


Reason for low production
Production objective
discussed and recorded
acheivement however
through mail
reasons for low production communication
are not recorded

8 No formal document
available to demonstrate
the pre and post order
contract review for Job
order No. 2013-10

reviewes are being carried


out through mail
communication only and
no formal recording for
each area / element
reviewed.

PROPOSED CORRECTIVE
ACTION
Format and methodology to be
establish to plan manpower,
machinery and other resources
for each project and shall be
updated on monthly basis and
circulated to all HODs and
management

Format to be revised and shall


be filled by CM/BDM upon each
contract received and shall be
reviewed by GM prior to issue to
Production / other dept.

Format and methodology to be


establish to include constraint
and cause for lower production
and shall be updated on
monthly basis and circulated to
all HODs and management

Tender Review and Contract


Review forms to be developed
and review for all the proejcts
awarded shall be maintained.

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PROBABLE ROOT
PROPOSED CORRECTIVE
NCR DESCRIPTION
No
CAUSE
ACTION
9 Customer complaint
Documented System is in A memo shall be issued to all
received by OM and not
place but not followed
the department head to make
recorded, analysed and no
them aware of the system
corective action derrived.
requireemnt and ELCO
documented procedure.

10 Analysis not being done on No formal system is in


Methodology to be establish to
the
place currently.
analyse root cause for order
a) orders lost during the
Management review is
lost and target not achieved
year against the quoted
being done however not and shall be recorded by
tenders
recorded formaly.
CM/BDM
b) Lower target (3.1M)
achieved against target of
5.1M

11 Elco is involved in design No documented procedure Design plan for each Job order
activity however ther is no available to define the
(when required) shall be
documented control on
scope and limit of elco
preapred by design engineer /
partially subcontrated
and design subcontractor Project Manager to identify the
elements of design
scope and limit for ELCO and
Design subcontractor

12 Vendor re-evaluation is not Though the format is


Procurement personnel shall be
being carried out
available, due to lack of made aware of the system and
awareness and resources isnructed to adhere to.
within department reRevaluation of Vendor on whom
evaluation is not carried order placed in last six months

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No

NCR DESCRIPTION

PROBABLE ROOT
CAUSE

13 Customer Feedback
Responsibility is with
process is docuemnted Business development
and not being followed Manager. As BDM was
not available since last
six months, it was not
carried out.

PROPOSED CORRECTIVE
ACTION
CM/BDM is on board and he
is aware of the system
requirement. The survey
will be carried out for orders
comleted in past six month
and shall be done for the
running orders at the end of
completion.