OCTOBER 2011

Time : Three hours

P/ID 77610/PBE1N
Maximum : 100 marks

PART A (5 6 = 30 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.

Explain the nature of management information

system.

2.

What are the various determinants

organisation's information needs?

3.

How does the management information system

influence the management process?

4.

What are application software? Explain.

5.

Explain customer relationship management.

6.

List out the advantages and disadvantages of

database.

7.

What are the criteria for choice of a computer

system? Explain.

8.

Explain the pitfalls in development

management information system.

of

of

PART B (5 10 = 50 marks)
Answer any FIVE questions.
All questions carry equal marks.
9.

Explain
the
problems
in
implementing
management information system and suggest
suitable solutions for the problems.

10.

Define system implementation. Discuss

various activities of implementation process.

11.

Give a brief account on classification of computers.

12.

Discuss the various applications of computer

networks.

13.

Explain the major components of the CPU and

bring out the functions of each.

14.

Describe the principal issues

hardware and software assets.

15.

Describe the three components of DBMS and bring

out its benefits.

16.

What strategies can be used to overcome user

resistance to system development projects?
Explain.
2

in

the

managing

P/ID 77610/PBE1N

PART C (1 20 = 20 marks)
(Compulsory)
Case study or problem.
17.

ABC company processes more than 5,000

customerorders a month, drawing on a combined
inventory of over 500 office products stock at the
Co's warehouse. About 40 workstations, with
printers are installed at Co's headquarters and are
connected to a LAN.
Orders are received by phone or mail and entered
into the system by order entry personnel at
network computers. Entry of orders is assisted by
formatted screens. As the order is entered, the
midrange computer checks the availability of
products, updates the customer and product
databases stored on computer's magnetic disks. It
then sends the pick list to warehouse printer, for
further processing by warehouse personnel.
Co's sales manager, inventory manager and others
executives have PC work stations in their offices.
They use simple data base management inquiry
commands to get responses and reports concerning
sales orders, customers and inventory to review
product demand and service trends.
3

P/ID 77610/PBE1N

Questions :
(a) Outline the important information system
component in ABC Co's order processing
system.
(b) Identify the various activities occuring in this
information system.

P/ID 77610/PBE1N