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Master of Business Administration - MBA Semester 4
MH0059-Quality Management in Healthcare Services
(Book ID: B1323)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme. Each Question
carries 10 marks 6 X 10=60.
Q1. Discuss the dimensions of quality management in healthcare.
Answer. Four Dimensions of Quality in Healthcare:
Accreditation and Certification of Hospitals and Community-Based
Services
Clinical Quality Performance Measurement and Improvement
Patient Safety Assurance and Harm Prevention
Patient Experiences and Perceptions of Care
In addition, there is a fifth dimension: Time, which means changes in the first
four dimensions over time. The continuum of performance measurement over
time within each dimension, from historical benchmarks toward achievable
goals, through continuous improvement, is really where

Q2. Explain the tools used for quality improvement in healthcare

services.
Answer. The preparatory phases of Quality Improvement involve several steps
using a number of different tools.
Eight quality tools are available to help organizations to better understand and
improve their processes. The essential tools for the discovery process are:
Check Sheet
Cause-and-Effect Sheet
Flow Chart

 Pareto Chart

Q3. Describe the various phases in implementation of Six Sigma.

Answer. Selecting the Right Projects
Before beginning any process improvement project, its vital that you choose
projects that are good candidates for improvement. A good project for
improvement:
Has an obvious problem within the process
Has the potential to result in increased revenue, reduced cost or
improved efficiency
Has collectable data.

Q4. Explain the steps followed in implementation of QMS in

healthcare organization.
Answer. 1. Mission. Clarify Vision and Values
Employees need to know how what they do is tied to organizational strategy
and objectives which makes it important that all employees understand where
the organization is headed (its vision), what it hopes to accomplish (mission)
and the operational principles (values) that will steer its priorities and decision
making. Having a process to educate employees during new employee
orientation and a communication process to help ensure that the mission,
vision and values is always in front of the people is a major first step.

Q5. Define total quality management. Discuss the importance of TQM

in healthcare.
Answer. Total Quality Management: Total quality management (TQM)
consists of organization-wide efforts to install and make permanent a climate
in which an organization continuously improves its ability to deliver highquality products and services to customers. While there is no widely agreedupon approach, TQM efforts typically draw heavily on the previously developed
tools and techniques of quality control. TQM enjoyed widespread attention
during the late 1980s and early 1990s before being overshadowed by ISO
9000, Lean manufacturing, and Six Sigma.

Q6. Explain team processes in healthcare.

Answer. Health care or healthcare is the maintenance or improvement of
health via the diagnosis, treatment, and prevention of disease, illness, injury,
and other physical and mental impairments in human beings. Health care is
delivered by health professionals (providers or practitioners) in allied health
professions, chiropractic, physicians, dentistry, midwifery, nursing, medicine,
optometry, pharmacy, psychology, and other health professions. It includes the
work done in providing primary care, secondary care, and tertiary care, as well
as in public health.

Spring-2016
Get solved assignments at nominal price of
Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490