The impact of technological factors on

information systems success in the electronicgovernment context

The topic of my project is Electronic Government. The purpose of this research paper
to study about impact of technological factors on information system success in the
electronic-government context. The purpose of this article is to investigate the influence of
technological factors on up-stream model of Delone and McLeans IS success dimensions. In
this article, it state that the rapid growth in the use of information system has bring to grow of
several changes in way of work for challenge for every both sector, private or public. The
change is bring the private sector for challenge each other for develop the best service, best
product, and good system. Nowadays, the use of prvate sector for gaining the important
strategy and get the financial benefit and this business can outweighs the other public sector.
According to this article, the technologies such as email, document scanning,
electronic data interchange, and internet have entered the public sector. The new information
system was help to overcome this problem of inefficient and information of delevery in public
sector. As follow of the issue, several countries include Malaysia, was applying the electronic
government project. However, the efficient of this electronic government system have not
reviewed yet.
For the literature review, this article has show the framework. The framework have the
four independent variables, and also four dependent variables. For the hypothesis, it can be
the relationship between four dimension of information success have been investigated.
Therefore, the framework shos the technological factors as teh independent variables and the
information systems success dimension as the dependent variables. The independent variables
are stated in the articles, first is IS facilities, second IS competency, third IS integration, fourth
user support, and last IS structure, while the dependent variables are, system quality,
information quality, perceived usefulness and user satisfaction.
For the methodology, this article Using a survey method, data were gathered from 201
users from four electronic government agencies in Malaysia. The technological factors were
represented by information system competency, information system facilities, information
system integration, information system structure and user support. The information system
success dimensions used in the study were systems quality, information quality, perceived
usefulness, and user satisfaction.
For the scale of population, this study is from the survey of staffs in agencies of
electronic government in Malaysia. Since year 1995, several e-government pilot projects had
been implemented. Four agencies in main administration of government had been choose. The

chosen of the agencies are based on maturity because it will be the guide of electronic
government and its application.
For the measurement, the article used the perceptual measures to capture data on
inforrmation system success and technological factors. Perceptual measures are acceptable
measures in most survey research. Besides, demographic factors (age, gender, educational
level, job level, departmental level, and length of service), frequency of use, types of
computer trainings attended were also measured. While about data collection, this article used
a self-administered questionnaire to measure the system quality, information quality,
perceived usefulness, and user satisfaction.
For the findings, in this article indicate all the technological factors are significantly
correlated with the four Information System success dimensions. The study concludes that the
technological factors investigated were very important in ensuring the successful utilization
and implementation of information systems in the electronic government agencies. For the
result, it dividing by two, there are information system factors and technological factors. The
main objective of the study is to investigate the relationship between the technological factors
and information systems success factors. five technological factors have been identified to be
included in the study. The factors are IS facilities, IS competency, IS structure, IS integration,
and user support. The result also indicates that there has been a well-integrated system in
place within the e-government system in Malaysia. This also implies that information and
resources within and between the government agencies are effectively shared. Another
significant attribute found was IS integration. The attribute was one of the significant
predictor of information system success mainly maybe due to the nature of electronic
government environment setup.
For the conclusion, in Malaysia, this e-government project still new from applying
aspect nad application. However, from the research, it stated the impletation and application
was success. All of the information systems success had been calculated that are system
quality, information quality, perceived usefulness, and overall satisfaction were rated highly
by the participants of the study. This article is subjected to various limitations.
Methodologically, this study does not allow for more elaborative understanding of the
Malaysian e-government system as a case study can.

Hussein, R., Shahriza Abdul Karim, N., & Hasan Selamat, M. (2007). The impact of
technological factors on information systems success in the electronic-government
context. Business Process Management Journal,13(5), 613-627.
http://dx.doi.org/10.1108/14637150710823110