Formato Auditoría ONAC

USER MANUAL
Objectives
This evaluation scheme is based on both ISO 17 025 Standard and on Regional Instrument Centre (RIC) Terms of R
The aim is to measure differences between real practices and requirements.
It has also been developed to help evaluation and identify improvement actions.
This evaluation scheme can be used as a frame for an internal or external audit, or for an autoevaluation.
Background
This tools is useful for every NMHS metrology laboratory and especially for Regional Instrument Centre.
Users must have basic knowledge of quality management and metrology.
Overview
In a general maner, buttons or dynamic user manual allow users to go directly into results.
Evaluation Scheme
This worksheet includes all evaluation items coming from ISO 17 025 and from the RIC Terms of Reference.
It contains three main parts for the evaluation.
Firstly, Chapter 4 and 5 (Management and Technical Requirements) from ISO 17025 and a third part adressing RICs
It is possible to fill only one part and go to results. When you fill Chapter 4 and/or Chapter 5, answers are automatica
If you are accredited, you may fill only the RIC's part.
For each question, the evaluation is done as follows:
- No: nothing
- Rather No: for example draft, under elaboration...
- Rather Yes: written but not validated, not implemented
-Yes: all is written and correct
- n/a: not applicable, the question is out of object
- I don't know: should be clarified later
Answers could be ticked manually or filled by runing the application (Ctrl+W).
Help is obtained by mouse over the red triangle.
Calculation
This sheet has two functions:

- to calculate a score to each answer,
- to weigth answer relatively to their significance.
Radar graphs
This graph allows a simple and synthetic view.
It is also possible to identify improvement actions.
First two parts (chapter 4 and 5) are independant.
Overall results are shown as:
0 < N <40%
Not performing
40% < N < 60%
Need improvments
60% < N < 80%
Satisfactory
80% < N < 100%
Good
Synthesis
This worksheet provides an overview of the results, grouping individual results by topics.
A color code is given from Orange (Not performing) to Green (Good)
A comment area is free for the evaluator to add his remarks.
Non Conforming
At the end, you can get some help to improve your Quality Assurance System.
But this possibility can be used only when the scheme is fully filled.
Bibliography
1 ISO/IEC 17025:2005
General requirements for the competence of testing and calibration laboratories
http://www.iso.org/iso/home.htm
2 Terms of Reference for Regional Instrument Centres

http://www.wmo.int/pages/prog/www/IMOP/instrument-reg-centres.html
3 Cofrac Website
http://www.cofrac.fr
4 Ralisation d'une grille d'valuation ISO 9001 version 2000, simple d'utilisation et associant des outils graphiques,
Jeannal BOURGET, Hassna HAMDOUCH, Rose MORET, Projet d'Intgration, MASTER Management de la Qualit
URL : http://www.utc.fr/mastermq ; Universit de Technologie de Compigne
5 Outil d'autodiagnostic sur la norme ISO 17025, Annunzio GIANNONI, Sofiane HAMITOUCHE, Nathalia MACIEL, Ker
Projet d'Intgration, MASTER Management de la Qualit (MQ), Mastre Spcialis Normalisation, Qualit, Certificati
http://www.utc.fr/master-qualite/public/publications/qualite_et_management/MQ_M2/2009-2010/projets/04_iso_17025/Grille_Autodiagnos
6 Royaume du Maroc
Ministre de l'Industrie, du Commerce et des Nouvelles Technologies
Questionnaire d'valuation pralable une demande d'accrditation
http://www.mcinet.gov.ma/mciweb/QualiteNormalisation/updoc/questionnaire.pdf
V2.1
MANUAL
EVALUATION SCHEME DIRECTOR
Management Requirements
d on Regional Instrument Centre (RIC) Terms of Reference (ToRs).
Technical Requirements
Regional Instrument Centre
ment actions.
external audit, or for an autoevaluation.
cially for Regional Instrument Centre.
go directly into results.
25 and from the RIC Terms of Reference.
s) from ISO 17025 and a third part adressing RICs ToRs.
apter 4 and/or Chapter 5, answers are automaticall inserted in relevant RIC's part.
dual results by topics.
n laboratories
e d'utilisation et associant des outils graphiques,

'Intgration, MASTER Management de la Qualit (MQ), UTC, 2006-2007
NI, Sofiane HAMITOUCHE, Nathalia MACIEL, Kerlany PEREIRA, Jean-Claude TEJONDON,

astre Spcialis Normalisation, Qualit, Certification, Essai (NQCE), UTC, 2009-2010,
Q_M2/2009-2010/projets/04_iso_17025/Grille_Autodiagnostic_ISO17025_gr04_QP10_v4.xls
EVALUATION SCHEME DIRECTORY
Management Requirements
echnical Requirements
REGIONAL INSTRUMENT CENTRE EVALUATI

Region:
Name:
Address:
Country
Phone./Fax :
Web :
Contact :
Regional Instruments Center with
Full capacities
Basic Capacities
Domains
Number of calibration performed per year and per domain:

Name of Domain
Domain 1
Domain 2
Domain 3
Domain 4
Domain 5
Total number of calibration done:
Total
Number:
Number:
Number:
Number:
Number:
Internal
0
0
0
0
0
0
Name and position of the person responsible for filling out this Questionnaire:
First name:
Family name:
Position:
E-mail:
Adress:
Attached to this questionnaire, please attach (in an electronic way) the following documents for each param
If you are accredited:
- a copy of your accreditation (certification) or a link to the accreditation body web showing your accreditatio
If you are not accredited (or certified):
- the last calibration certificate of your reference standard (for each parameter)
- an example of a calibration certificate issued your RIC.
In both cases (accredited or not) please fill the template worksheet
CENTRE EVALUATION SCHEME
Number of staff per domain

External
Manager
Operator
owing documents for each parameter:
dy web showing your accreditation
Total
Domain
(example)
Pressure
Calibrated item
(example)
Digital Barometer
Mesurande
(example)
Error
Range / Domain
(example)
500 to 1060 hPa
Principle / Reference
(example)
Calibration by comparison
at 23 C 3C / PTE 100 (internal procedure)
Calibration instruments
(Reference Standard, Equipment)
(example)
Quartz barometer DHI RPM 3 A0015
Generator DH type PPC1
Traceability
Best Capability
(example)
8,8 + 5,4.10-5 P
Last standard
calibration date
(example)
01 January 2010
By
(example)
W.M.O. (Switzerland)
REGIONAL INSTRUMENT CENTRE E

Topic
Chapter
4.1 Organization
4.2 Quality System
4.3. Documentation Control
4.4 Review of contracts
4.5 Subcontracting of
calibrations
4.6 Purchasing supplies
4.7 Service to client
4.8. Complaints
4.9 Control of nonconforming

calibration work
4.10 Corrective action
4.11. Preventive action
4.12. Technical records
4.13. Internal audits
4.14. Management review
Chapter
5.2. Personnel
5.3. Accommodation and

environmental conditions
5.4. Calibration methods and

method validations 5.4.1.
General

method validation 5.4.2.
Selection of methods

Selection of methods

Validation of methods
5.4.6. Estimation of uncertainty
of measurement
5.4.7. Control of data
5.5. Equipment
5.6. Measurement traceability

5.6.1. General
5.8. Handling of
calibration items
5.8. Handling of
calibration items
5.9. Assuring the quality of

calibration results
5.10. Reporting the results
5.10.9. Amendments to
calibration certificates
Term Of Reference
(a) A RIC must have, or have

access to, the necessary
facilities and laboratory
equipment to perform the
functions necessary for the
calibration of meteorological
and related environmental
instruments;
(b) A RIC must maintain a set

of meteorological standard
instruments and establish
traceability of its own
measurement standards and
measuring instruments to the
SI;
(c) A RIC must have qualified

managerial and technical staff
with necessary experience in
fulfilling its functions;
(c) A RIC must have qualified

managerial and technical staff
with necessary experience in
fulfilling its functions;
(d) A RIC must develop its

individual technical procedures
for calibration of
meteorological and related
environmental instruments
using calibration equipment
employed by the RIC;
(e) A RIC must develop its

individual quality assurance
procedures;
(f) A RIC must participate in, or

organize inter-laboratory
comparisons of standard
calibration instruments and
methods;
(g) A RIC must, as appropriate,
utilize the resources and
capabilities of the Region to
the best interest of the Region;
(h) A RIC must, as far as

possible, apply international
standards applicable for
calibration laboratories, such
as ISO 17 025;
(i) A recognized authority must

assess a RIC, at least every five
years, to verify its capabilities
and performance;
(i) A recognized authority must

assess a RIC, at least every five
years, to verify its capabilities
and performance;
(j) A RIC must assist Members

of the Region in calibrating
their national meteorological
standards and related
environmental monitoring
instruments;
(k) A RIC must participate in or

organize, WMO and/or regional
instrument intercomparisons,
following relevant CIMO
recommendations;
(l) According to relevant

recommendations on the WMO
Quality Management
Framework a RIC must
contribute positively to
Members regarding quality of
measurements;
(m) A RIC must advise

Members on inquiries
regarding instrument
performance, maintenance and
the availability of relevant
guidance materials;
(n) A RIC must actively

participate in, or assist in the
organization of regional
workshops on meteorological
and related environmental
instruments;
(o) The RIC must cooperate
with other RICs in
standardization of
meteorological and related
environmental measurements;
(p) A RIC must regularly inform

Members and report, on an
annual basis, to the president
of the Regional Association
and to the WMO Secretariat on
services offered to Members
and activities done;
REGIONAL INSTRUMENT CENTRE EVALUATION SCHE

Questions
Chapter 4: Management Requirements

Is the RIC's position clearly defined in the parent organisation structure?
Are RIC relationships with other services defined?
Are RIC and maintenance services clearly separated?
Are there policies and procedures relating to the protection of its clients confidential information?
Are there organigrams describing internal RIC organization?
Are responsibility, authority and interrelationships of all personnel specified?
Has a member of staff been appointed as quality manager?
Have deputies been appointed for key personnel?
Do you have Quality Assurance procedures (Quality Manual)?
Is the quality manual appropriate to the scope of the RIC activities?
The date of the last update is?
Are objectives of RIC clearly documented (for instance in the quality policy statement)?
Does the quality manual include the structure of the documentation and the responsibilities of technical staff
and quality managers?
Are there procedures to control documents?
Are there instructions or procedure dealing with the review and approval of documents?
Are updates and modifications clearly identified in all documents?
Are the latest versions of documents promptly available?
Are all documents, included external sources, controlled?
Are the procedures for the review of requests and contracts established?
Are reviews and discussions with clients maintained?
Are you subcontracting some of your calibration works?
Are selecting criteria clearly defined?
Is the client advised of the subcontract?
Is a policy for purchasing supplies expressed?
Are the purchasing procedures written and validated?
Are the conformity criteria used for materials acceptance clearly defined, especially for materials used in
calibration works?
Is the evaluation of critical material suppliers performed?
Do you have a procedure or dispositions concerning relationship with your clients?
Are clients allowed to be present during your calibration work?
Is the confidentiality of clients ensured during all the process?
Do you have a policy for the resolution of clients' complaints?
Do you have procedure(s) for the resolution of clients' complaints?
Do you have a policy for the resolution of nonconforming work?
Do you have a procedure dealing with nonconforming calibration work?
In case of nonconforming work, is the responsibility for authorizing the resumption of work defined?
Are dispositions taken in case of nonconforming calibration report?
Have you established a policy for implementing corrective actions when nonconforming work has been
identified?
Have you established a procedure(s) for implementing corrective action when nonconforming work has
been identified?
Are corrective actions monitored to ensure effectiveness?
Have you established procedure(s) for preventive actions?
Have you established procedure(s) for the control of quality and technical records?
Is the retention time of quality and technical records clearly established?

Are all records kept securely?
Are internal audits of RIC conducted periodically?
Have you established a procedure to schedule internal audits?
The period of internal audits is
All elements of the RIC quality system are covered by audits?
Have you established a schedule for quality system review?
Have you establish a procedure to organize quality system review?
The periodicity of such review is?
Are the decided actions recorded and reviewed regularly?
Chapter 5: Technical requirements

Have you established a policy for training of personnel?
Do you ensure that personnel are qualified to perform calibration work?
Is every job described in the quality system from managerial to technical staff?
Have you described competency and responsibility of every technical staff?
Does the RIC have all facilities to perform calibration work for the expressed capabilities?
Are environmental conditions controlled and recorded?
Are measures taken for housekeeping of laboratory areas?
Do you have special dispositions dealing with neighboring areas (for instance storage) ?
Do you have manuals for the use of all equipments used in calibration work?
Has the laboratory established instructions on the use and operation of all relevant equipment?
Is the client informed by the laboratory of the method used for calibration?
Has a member of staff been appointed as technical manager (or equivalent), which is in charge particularly
of method selection and validation?
Has the laboratory validated its calibration methods?
Are clients' needs in term of performance and accuracy clearly defined?
Or are your capabilities in term of range, steps and accuracy clearly defined?
Do you apply a procedure to estimate the uncertainty of all calibration measurement covered by quality
system?
Are calculations and data transfers systematically under control or checked?
Have you developed and validated special software for calibration work?
Have you established a procedure(s) for data protection?
Does the RIC have all equipment to perform calibration work for each claimed parameter?
Is the required accuracy specified for all equipment (reference standards in particular)?
Is every equipment (reference standard, particularly) uniquely identified?
Have you established records for all equipments?
Have you established instructions dealing with defective equipment or software?
Do you have special procedure(s) for equipment going out of your direct control?
Have you established a progamme for the calibration of reference standards and associated systems?
Have you established a procedure(s) for the calibration of reference standards and associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and associated
equipments?
Do the calibration certificates of reference standards contain measurement results, including the
measurement uncertainty and/or a statement of compliance?
Have you performed regular checks to maintain confidence in the calibration status of reference?
Have you established a procedure(s) for handling, transport, storage and use of your reference standards?
Are you using equipments which are not able to ensure traceability to SI units?
(please add comments)
Have you established a procedure(s) for the transportation, receipt, storage of instruments to be calibrated?
Have you established instructions for identifying such items?

Have you established a procedure(s) for monitoring the validity of your calibrations?
Are all relevant information and data reported in the calibration certificate given to the client after calibration
work?
If needed, are calibration data, which are obtained before and after adjustment or reparation, reported?
Are you able to give opinion or interpretation to satisfy client requirements?
Are you able to give a compliance or non-compliance opinion?
Are compliance criteria reported in the calibration report?
Have you established instructions dealing with amendments of a calibration certificate?
REGIONAL INSTRUMENT CENTRE

Required accuracy is specified for all equipment (reference standards in particular)?
Have you established a programme for the calibration of reference standards and associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and associated
equipments?
Are there organigram describing internal RIC organization?
Have you establish a policy for training of personnel?

Have the laboratory established instructions on the use and operation of all relevant equipment?
Have you established a procedure(s) dealing with uncertainty associated with calibration results?
Has a member of staff been appointed as technical manager (or equivalent), which is in charge particularly
of method selection and validation?
Do you have any Quality Assurance procedures (Quality Manual)?
Do the quality procedures include the structure of the documentation and responsibilities of technical and
quality managers?
Have you organized or participated in an interlaboratory comparison?
Have results of intercomparison been published (for instance on WMO or RIC Web)?
Does the RIC have contact or meetings with other Members of the Region?
Is a member of staff responsible of RIC quality assurance?
Are RIC and maintenance service clearly separated?

Does the RIC apply international standards, such as ISO 17 025?
Is the laboratory certified or accredited against ISO 9001 or ISO 17025 standard?

Have you been audited or evaluated within the last five years by a recognized authority?
Have you external clients (external to organisation)?
Do you have Members (NMHSs) of the Region as client?
Have you received any demand concerning the calibration of national standards of Members of the Region
(NMHSs)?
Did you organize or participate in a WMO comparison campaign?
Have you calibrated instruments (transfer standards or other sensors) for other Region Member(s) within
the last five years?
Have you collaborated within instrument domain with other Region Member(s) within the last five years?
Have you received demands dealing with instrument domain coming from other Region Members?
Have you received demands of Region Members dealing with instrumental documentation?
Have you contributed to the training of staff on instruments in the Region (workshop, trainee)?
Have you participated in or organized workshop on metrology or instruments?
Have you had contact(s) with other RICs within the last five years?
Do you inform regularly Members, president of the Region and WMO Secretariat, about your activities as
RIC?
Have you a specialized web-site on your RIC activities?
ATION SCHEME
Answers
Comments
YES
NO
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YES
Not
valid
Draft
NO
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YES
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<1year
~1 year >>1year
No
MQ
I don't know
YES
Not
valid
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YES
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Rather
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I don't know
<1year
~1 year
>>1year
Never
I don't know
YES
Rather
YES
Rather
Not
NO
I don't know
Requirements
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.2 Quality System
4.2 Quality System
4.2 Quality System
4.2 Quality System
4.2 Quality System
4.5 Subcontracting of calibrations
4.8. Complaints
4.8. Complaints
4.9 Control of nonconforming calibration work
5.2. Personnel
5.2. Personnel
5.2. Personnel
5.2. Personnel
5.3. Accomodation and environmental conditions
5.4. Calibration methods and method validations
5.4.5. Validation of methods
5.4.5. Validation of methods
5.4.6. Estimation of uncertainty of measurement
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.8. Handling
5.8. Handling
5.9. Assuring the quality
5.10.9. Amendments to calibration certificates
(a) A RIC must have the necessary facilities and

laboratory equipment


(b) A RIC must maintain a set of meteorological standard

instruments

instruments

instruments

instruments

instruments

instruments
(c) A RIC must have qualified managerial and technical

staff

staff

staff

staff

staff

staff
(d) A RIC must develop its individual technical

procedures for calibration


(e) A RIC must develop its individual quality assurance

procedures

procedures

procedures

procedures
(f) A RIC must participate in, or organize inter-laboratory

comparisons

comparisons
(g) A RIC must, as appropriate, utilize the resources and

capabilities of the Region
(h) A RIC must apply international standards applicable

for calibration laboratories



(i) A recognized authority must assess a RIC
(j) A RIC must assist Members of the Region in

calibrating their national meteorological standards


(k) A RIC must participate in or organize, WMO and/or

regional instrument intercomparisons
(l) According to relevant recommendations on the WMO

Quality Management Framework a RIC must contribute
positively to Members
(l) According to relevant recommendations on the WMO

Quality Management Framework a RIC must contribute
positively to Members
(m) A RIC must advise Members on inquiries regarding

instrument performance
(m) A RIC must advise Members on inquiries regarding

instrument performance
(n) A RIC must actively participate in, or assist in the

organization of regional workshops on meteorological
(n) A RIC must actively participate in, or assist in the

organization of regional workshops on meteorological
(o) The RIC must cooperate with other RICs in

standardization of meteorological
(p) A RIC must regularly inform Members and report to

the president of the Regional Association and to the
WMO Secretariat
(p) A RIC must regularly inform Members and report to

the president of the Regional Association and to the
WMO Secretariat
Global
CALCULATION GRID
QUESTIONS
Is the RIC's position clearly defined in the parent organisation structure?
Are RIC and maintenance services clearly separated?
Are there policies and procedures relating to the protection of its clients confidential
information?
Are there organigrams describing internal RIC organization?
Have deputies been appointed for key personnel?
The date of the last update is?
Does the quality manual include the structure of the documentation and the
responsibilities of technical staff and quality managers?
Are updates and modifications clearly identified in all documents?
Are all documents, included external sources, controlled?
Are reviews and discussions with clients maintained?
Are you subcontracting some of your calibration works?
Are selecting criteria clearly defined?
Is the client advised of the subcontract?
Are the conformity criteria used for materials acceptance clearly defined, especially for
materials used in calibration works?
Is the evaluation of critical material suppliers performed?
Are clients allowed to be present during your calibration work?
In case of nonconforming work, is the responsibility for authorizing the resumption of

work defined?
Have you established a policy for implementing corrective actions when nonconforming
work has been identified?
Have you established a procedure(s) for implementing corrective action when

nonconforming work has been identified?
Are all records kept securely?
Are internal audits of RIC conducted periodically?
All elements of the RIC quality system are covered by audits?
The periodicity of such review is?
Are the decided actions recorded and reviewed regularly?
Chapter 5: Technical requirements
Does the RIC have all facilities to perform calibration work for the expressed
capabilities?
Do you have special dispositions dealing with neighboring areas (for instance
storage) ?
Do you have manuals for the use of all equipments used in calibration work?
Has the laboratory established instructions on the use and operation of all relevant
equipment?
Has a member of staff been appointed as technical manager (or equivalent), which is in
charge particularly of method selection and validation?
Has the laboratory validated its calibration methods?
Are clients' needs in term of performance and accuracy clearly defined?

Or are your capabilities in term of range, steps and accuracy clearly defined?
Do you apply a procedure to estimate the uncertainty of all calibration measurement

covered by quality system?
Are calculations and data transfers systematically under control or checked?
Does the RIC have all equipment to perform calibration work for each claimed
parameter?
Have you established records for all equipments?
Have you established a progamme for the calibration of reference standards and
associated systems?
Have you established a procedure(s) for the calibration of reference standards and
associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and
associated equipments?
Do the calibration certificates of reference standards contain measurement results,

including the measurement uncertainty and/or a statement of compliance?
Have you performed regular checks to maintain confidence in the calibration status of
reference?
Have you established a procedure(s) for handling, transport, storage and use of your
reference standards?
Are you using equipments which are not able to ensure traceability to SI units?
(please add comments)
Have you established a procedure(s) for the transportation, receipt, storage of

instruments to be calibrated?
Are all relevant information and data reported in the calibration certificate given to the
client after calibration work?
If needed, are calibration data, which are obtained before and after adjustment or
reparation, reported?
Are you able to give opinion or interpretation to satisfy client requirements?
Are you able to give a compliance or non-compliance opinion?
Are compliance criteria reported in the calibration report?
Have you established instructions dealing with amendments of a calibration certificate?
Does the RIC have all facilities to perform calibration work for the expressed
capabilities?
Does the RIC have all equipment to perform calibration work for each claimed
parameter?
Have you established a programme for the calibration of reference standards and
associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and
associated equipments?
Are there organigram describing internal RIC organization?
Have the laboratory established instructions on the use and operation of all relevant
equipment?
Have you established a procedure(s) dealing with uncertainty associated with

calibration results?
Has a member of staff been appointed as technical manager (or equivalent), which is in
charge particularly of method selection and validation?
Do the quality procedures include the structure of the documentation and

responsibilities of technical and quality managers?
Have results of intercomparison been published (for instance on WMO or RIC Web)?
Does the RIC have contact or meetings with other Members of the Region?
Are RIC and maintenance service clearly separated?
Is the laboratory certified or accredited against ISO 9001 or ISO 17025 standard?
Have you been audited or evaluated within the last five years by a recognized
authority?
Have you external clients (external to organisation)?
Have you received any demand concerning the calibration of national standards of
Members of the Region (NMHSs)?
Did you organize or participate in a WMO comparison campaign?
Have you calibrated instruments (transfer standards or other sensors) for other Region
Member(s) within the last five years?
Have you collaborated within instrument domain with other Region Member(s) within
the last five years?
Have you received demands dealing with instrument domain coming from other Region
Members?
Have you received demands of Region Members dealing with instrumental

documentation?
Have you contributed to the training of staff on instruments in the Region (workshop,
trainee)?
Have you participated in or organized workshop on metrology or instruments?
Do you inform regularly Members, president of the Region and WMO Secretariat, about
your activities as RIC?
Have you a specialized web-site on your RIC activities?
weighted answer
weight
Mark (%) per line
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per chapter
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chapitre/100
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Chapter Sheet
4.1 Organization
4.2 Quality
System
4.3. Documentation
Control
4.4 Review of
contracts
0%
0%
0%
0%
Management
Documentation
Customers
Suppliers
0%
0%
0%
0%
Synthesis
0%
Chapitre 5: Technical requirements
Chapter Sheet
5.2. Personnel
5.3.
Accomodation
and
environmental
conditions
5.4. Calibration
methods and
method validations
5.5. Equipment
0%
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0%
0%
Man Power
Mother Nature
Method
Machine
(Equipment)
Synthesis
0%
0%
0%
0%
0%
Tableau par sous-chapitre
(a) A RIC must
have the
necessary
facilities and
laboratory
equipment
(b) A RIC must

maintain a set of
meteorological
standard
instruments
(c) A RIC must

have qualified
managerial and
technical staff
(d) A RIC must

develop its
individual technical
procedures for
calibration
0%
0%
0%
0%
Method
Mind Power
Tableau par thme

Machine
(Equipment)
Man Power
0%
0%
0%
0%
0%
4.5
Subcontracting
of calibrations
4.6 Purchasing
supplies
4.7 Service to
client
4.8. Complaints
4.9 Control of
nonconforming
calibration work
0%
0%
0%
0%
0%
Improvment
0%
5.6.
Measurement
traceability
5.8. Handling
5.9. Assuring the

quality
5.10. Reporting
the results
0%
0%
0%
0%
Measurement
(Traceability)
Material
(Input/Output)
0%
0%
(e) A RIC must

(f) A RIC must
develop its
participate in, or
individual quality organize interassurance
laboratory
procedures
comparisons
0%
0%
(g) A RIC must,

as appropriate,
utilize the
resources and
capabilities of
the Region
(h) A RIC must

apply
international
standards
applicable for
calibration
laboratories
(i) A recognized
authority must
assess a RIC
0%
0%
0%
4.10 Corrective
action
4.11. Preventive
action
4.12. Technical
records
4.13. Internal
audits
4.14.
Management
review
0%
0%
0%
0%
0%
(l) According to
relevant
(n) A RIC must
(j) A RIC must
recommendation
(k) A RIC must
(m) A RIC must
actively
assist Members
s on the WMO
participate in or
advise Members participate in, or
of the Region in
Quality
organize, WMO
on inquiries
assist in the
calibrating their
Management
and/or regional
regarding
organization of
national
Framework a
instrument
instrument
regional
meteorological
RIC must
intercomparisons
performance
workshops on
standards
contribute
meteorological
positively to
Members
0%
0%
0%
0%
0%
(o) The RIC

must cooperate
with other RICs
in
standardization
of meteorological
(p) A RIC must

regularly inform
Members and
report to the
president of the
Regional
Association and
to the WMO
Secretariat
0%
0%
RIC:
Date:
Comments :
Chapter
RIC
4
5
RIC
Machine (Equipment)
Man Power
Method
Mind Power
SYNTHESIS
Topic
Score (%)
RIC
0%
Management requirements
0%
Technical requirements
0%
Global Score
0%
0%
(a) A RIC must have the necessary facilities and laboratory
equipment
instruments
(c) A RIC must have qualified managerial and technical staff

(g) A RIC must, as appropriate, utilize the resources and capabilities
of the Region
(d) A RIC must develop its individual technical procedures for

calibration
(e) A RIC must develop its individual quality assurance procedures
(h) A RIC must apply international standards applicable for
calibration laboratories

comparisons
0%
0%
0%
0%
0%
0%
0%
0%
0%
(j) A RIC must assist Members of the Region in calibrating their

national meteorological standards
(k) A RIC must participate in or organize, WMO and/or regional
instrument intercomparisons
(l) According to relevant recommendations on the WMO Quality
Management Framework a RIC must contribute positively to
Members
(m) A RIC must advise Members on inquiries regarding instrument
performance
(n) A RIC must actively participate in, or assist in the organization
of regional workshops on meteorological
(o) The RIC must cooperate with other RICs in standardization of
meteorological
(p) A RIC must regularly inform Members and report to the president
of the Regional Association and to the WMO Secretariat
0%
0%
0%
0%
0%
0%
0%
Global
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
Caption:
0 < N <40%
Not performing
40% < N < 60%
Need improvments
60% < N < 80%
Satisfactory
80% < N < 100% Good
Global Results
RIC
100%
75%
50%
0%25%
0%
0%0%
Technical requirements
Management requirements
Chapter 4 Results
Management
100%
75%
Improvment
50%
25%
0%
0% 0%
0%
0%0%
Suppliers
Please, to validate the graph click the

button
Documentation
Customers
Chapter 5 Results
Man Power
100%
75%
50%
25%
0%
0%
0%
0%
0%
0%
0%
Material (Input/Output)
Measurement (Traceability)
Mother Nature
Method
Machine (Equipment)

button
RIC Results
Machine (Equipment)
100%
75%
50%
Mind Power
25%
0%
0%0%0%
0%
Method

button
Man Power

Region:
Name:
Address:
Country
Phone./Fax :
Web :
Contact :
Regional Instruments Center with
Full capacities
Basic Capacities
ITEMS BELOW MUST BE IMPROVED
Topic
4.1 Organization
4.1 Organization
4.1 Organization
4.1 Organization
4.2 Quality System
4.2 Quality System
4.2 Quality System

Domains


4.8. Complaints
4.8. Complaints



5.2. Personnel
5.2. Personnel
5.2. Personnel
5.2. Personnel



5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment
5.5. Equipment

5.8. Handling
5.8. Handling
5.9. Assuring the quality

(a) A RIC must have the necessary facilities and laboratory equipm
(a) A RIC must have the necessary facilities and laboratory equipm
(b) A RIC must maintain a set of meteorological standard instrume




(d) A RIC must develop its individual technical procedures for calib
(f) A RIC must participate in, or organize inter-laboratory comparis
(h) A RIC must apply international standards applicable for calibrat

(j) A RIC must assist Members of the Region in calibrating their na
(j) A RIC must assist Members of the Region in calibrating their na
(l) According to relevant recommendations on the WMO Quality M

(l) According to relevant recommendations on the WMO Quality M
(m) A RIC must advise Members on inquiries regarding instrument

(n) A RIC must actively participate in, or assist in the organizati
(o) The RIC must cooperate with other RICs in standardization of
(p) A RIC must regularly inform Members and report to the preside
REGIONAL INSTRUMENT CENTRE EVALUATION SCHEME
Question
Are there policies and procedures relating to the protection of its clients confidential information?

Are the evaluation of critical material suppliers performed?


In case of nonconforming work, is the responsibility for authorizing the resumption of work defined?
Have you established a policy for implementing corrective actions when nonconforming work has been identified?
Have you established a procedure(s) for implementing corrective action when nonconforming work has been identified?

Chapitre 5: Technical requirements

Do you ensure that personnel is qualified to perform calibration work?
Do you have special dispositions dealing with neighbouring areas (for instance storage) ?
Has the laboratory established instructions on the use and operation of all relevant equipment?
Has a member of staff been appointed as technical manager (or equivalent), which is in charge particularly of method sele
Have you established records for each equipment?
Have you established a progamme for the calibration of reference standards and associated systems?
Have you established a procedure(s) for the calibration of reference standards and associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and associated equipments?
Have you performed regular checks to maintain confidence in the calibration status of reference?
Have you established a procedure(s) for the transportation, receipt, storage of instruments to be calibrated?
Are all relevant information and data reported in the calibration certificate given to the client after calibration work?
If needed, are calibration data, which are obtained before and after adjustment or reparation, reported?

Have you established a programme for the calibration of reference standards and associated systems?
Can the RIC give real proofs of traceability to SI units for all reference standards and associated equipments?

Do you ensure that personnel is qualified to perform calibration work?

Have the laboratory established instructions on the use and operation of all relevant equipment?
Have you established a procedure(s) dealing with uncertainty associated with calibration results?
Has a member of staff been appointed as technical manager (or equivalent), which is in charge particularly of method sele

Are the laboratory certified or accredited against ISO 9001 or ISO 17025 standard?
Have you been audited or evaluated within the last five years by a recognised authority?
Have you received any demand concerning the calibration of national standards of Members of the Region (NMHSs)?
Have you calibrated instruments (transfer standards or other sensors) for other Region Member(s) within the last five yea
Have you collaborated within instrument domain with other Region Member(s) within the last five years?
Have you received demands dealing with instrument domain coming from other Region Members?
Have you participated in or organised workshop on metrology or instruments?
Do you inform regularly Members, president of the Region and WMO Secretariat, about your activities as RIC?
Your answer
Yes
Help
4.1.5 The laboratory shall
e) define the organization and management structure of the
laboratory, its place in any parent organization and the
relationships...
4.1.5 The laboratory shall have policies and procedures to
ensure the protection of its clients confidental information...
Yes
4.1.5 The laboratory shall specify the responsability,
authority and interrelationships of all personnel...
Yes
Yes
Yes
Yes
Yes
Yes
4.1.5 The laboratory shall appoint a member of staff as quality manager who shall have authority for
4.2.2 The laboratory's quality system policies and objectives shall be defined in a quality manual...
4.2.1 The laboratoy shall establish, implement and maintain a quality system appropriate to the scope o
4.2.2 The averall objectives shall be documented in a quality policy statement...
4.3.1 The laboratory shall establish and maintain procedures to control all documents...
Yes
4.3.2 All documents shall be reviewed and approved

Do not used old or not approuved documents.
Reviewed does not mean revised.
4.3.2.2 The procedure(s) adopted shall ensure that
An electronic way is possible..
Yes
4.4.1 The laboratory shall establish procedures for the review

of contracts...
This part concerns all clients included internal, other members
even when the service is free of charge.
n/a
4.6.1 The laboratory shall have a policy and procedure(s) for

purchasing supplies...
Purchasing can be subcontract to a specific department.
Yes
4.6.1 The laboratory shall have a policy and procedure(s) for

purchasing supplies...
n/a
n/a
Yes
4.6.4 The laboratory shall evaluate suppliers of critical

consumables...
But you can also evaluate the others suppliers...
4.7 The laboratory shall affords clients or their representatives cooperation to clarify the client's request
4.7 that the laboratory ensures confidentiality to other
clients.
Rather Yes
Rather Yes
4.8 The laboratory shall have a policy and procedures for the resolution of complaints...
Rather Yes
4.8 The laboratory shall have a policy and procedures for the
resolution of complaints...
Internal or external. Delay, nonconforming work
Policy defines actions.
Procedure defines how to act.
Yes
4.9.1 The laboratory shall have a policy and procedures that

shall be implemented when any aspect of the calibration work
do not conform...
Work were done as it shall be?
Rather Yes
4.9.1 The laboratory shall have a policy and procedures that

shall be implemented when any aspect of the calibration work
do not conform...
Work were done as it shall be?
Yes
Yes
4.9.1 The policy and procedures shall ensure that the

responsabilities are designated...
Note Identification of nonconforming work can occur at various
places within the quality system and technical operations...
5.10.9 Material amendments to calibration certificate after issue shall be made only in the form of a furt
Yes
Yes
Rather Not
4.10.1 The laboratory shall establish a policy and

procedurefor implementing corrective action when
nonconforming workhave been identified.
4.10.1 The laboratory shall ...designate appropriate authorities for implementing corrective action when
4.10.4 The laboratory shall monitor the results to ensure that corrective actions taken have been effecti
Rather Yes
Yes
Yes
Yes
Yes
4.11.1 Needed improvements shall be identified...

4.11.2 Procedures for preventive actions shall include the
initiation...
4.12.1 The laboratory shall establish and maintain procedures for identificationof quality and technica
4.12.1.2 Retentions times of records shall be establish.
4.14.1 The laboratory's executive management shall periodically conduct a review of the laboratory's
4.14.1 In accordance with a predetermined schedule and procedure, the laboratory's executive manage
Rather Yes
Yes
4.14.2 Findings from management reviews and the actions that arasie from them shall be recorded...
5.2 The laboratory management shall ensure the competence of all who operateand sign calibration
Yes
Rather Yes
Yes
5.2.4 The laboratory shall maintain current job descriptions for

managerial, technical and key support personnel involved in
calibrations
Note At least, responsabilities, competences and
responsabilities shall be defined.
5.2.5 The management shall authorize specific personnel to perform particularcalibrationThe lab
5.3 Laboratory facilities for calibration..; shall be such as to facilitate calibrations.
Yes
5.3.1 That laboratory shall ensure that the environmental

conditions do not invalidate the results of any measurement.
5.3.2 The laboratory shall monitor, control and records
environmental conditions ...
Rather Not
Rather Yes
5.3.3 There shall be effective separation between

neighbouring areas
5.3.4 Access to and use of areas affecting the quality of the
calibrations shall be controlled ...
5.4.1 The laboratory shall have instructions on the use and operation of all relevant equipment...
Yes
No
5.4.2 The laboratory shall use calibrations methods which

meet the needs of the clients
The laboratory shall inform the client
Even an internal client.
5.4.2 the laboratory shall select appropriate methods...
Rather Yes
Rather Yes
Yes
Yes
Rather Yes
Yes
Rather Yes
Rather Not
Yes
5.4.7.2 When computer or automated equipment are used for

the acquisition, the laboratory shall ensure that
Not necessary, calibration can be performed only manually.
But even an Excelsheet must be validated.
5.4.7.2 When computer or automated equipment are used for the acquisition, the laboratory shall ensu
5.5.1 The laboratory shall be furnished with all items of measurement for the correct performance of the
5.5.2 Equipment and its sofware use for calibration shall be capable of achieving the accuracy requiere
5.5.4 Each item of equipment used for calibration shall be uniquely identified.
5.5.5 Records shall be maintained of each item of equipment...
5.5.7 Equipment that has been subjected to overloadingshall be taken out of service. It shall beclea
5.5.9 When equipment goes outside the direct control of the laboratory ...
5.6.1 the laboratory shall have an established progamme and procedure for the calibration of its equ
Yes
Yes
Yes
Yes
Rather Yes
5.6.1 the laboratory shall have an established progamme

and procedure for the calibration of its equipment.
Programme defines when
Prodedure defines how.
5.6.2.1.1 For calibration laboratories, the programme for calibration of equipment shall be designed an
5.6.3.3 Checks needed to maintain confidence in the calibration status of reference shall be carried o
5.8.1 The laboratory shall have procedures for the transportation, receiptof calibration items, to prote
5.8.2 The laboratory shall have a system for identifying calibration items...
Rather Not
Yes
n/a
5.9 The laboratory shall have quality control procedures for

monitoring the validity of calibrations undertaken
For instance interlaboratory comparisons.
5.10.1 The results of each calibration, or series of calibrations carried out by the laboratory shall be rep
5.10.4.3 When an instrument for calibration has been adjusted or repaired, the calibration results befor
Yes
Yes
5.3.1 The laboratory shall ensure that the environmental

conditions do not invalidate the results of any measurement.
5.3.2 The laboratory shall monitor, control and records
environmental conditions ...
5.3.5 Measures shall be taken to ensure good housekeeping in the laboratory...
Yes
Yes
5.5.2 Equipment and its sofware use for calibration shall be

capable of achieving the accuracy requiered
Especially when you buy a new equipment
5.5.4 Each item of equipment used for calibration shall be uniquely identified.
5.5.7 Equipment that has been subjected to overloading
shall be taken out of service. It shall beclearly labelled
Rather Yes
Rather Yes
Yes
5.6.1 the laboratory shall have an established progamme and procedure for the calibration of its equ
5.6.2.1.1 For calibration laboratories, the programme for calibration of equipment shall be designed an
Yes
4.1.5 The laboratory shall specify the responsability, authority

and interrelationships of all personnel...
It is dealing with internal RIC organization.
Yes
Rather Yes
5.2.2 The laboratory shall have a policy and procedures for

identifying training needs and providing traininng of
personnel
Policy defines what.
Procedure defines how.
5.2 The laboratory management shall ensure the competence of all who operateand sign calibration
Yes
Yes
Rather Yes
5.2.4 The laboratory shall maintain current job descriptions for

managerial, technical and key support personnel involved in
calibrations
Note At least, responsabilities, competences and
responsabilities shall be defined.
5.2.5 The management shall authorize specific personnel to perform particularcalibrationThe lab
5.4.1 The laboratory shall have instructions on the use and operation of all relevant equipment...
Rather Yes
Yes
Rather Yes
No
Yes
Yes
Yes
Yes
5.4.2 The laboratory shall use calibrations methods which

meet the needs of the clients
The laboratory shall inform the client
Even an internal client.
5.4.6.1 A calibration laboratoryshall have and shall apply a procedure to estimate the uncertainty of m
5.4.2 the laboratory shall select appropriate methods...
4.2.2 The laboratory's quality system policies and objectives shall be defined in a quality manual...
4.2.2 The averall objectives shall be documented in a quality policy statement...
Sum up of chapter 4.2.3 et 4.2.4 concerning quality manual includes.
5.6.2.1.2 Participation in a suitable programme of interlaboratory comparisons is required when poss
4.1.4 If the laboratory is part of an organization, the responsabilities of key personnel shall be defin
Yes
Yes
Yes
Yes
If accredited (certified) attach a copy of your accreditation(s) or

certification or a link to certification or accreditation organism
If you are both accredited and certified, tick manually the two
check boxes (out of application)
4.13.1 The laboratory shall periodically, and in accordance with a predetermined schedule and procedu
Have you external clients such as other governemental agencies, private companies...?
Have you NMHS of the Region as client?
No
5.6.2.1.2 Participation in a suitable programme of

interlaboratory comparisons is required when possible
This paragraph can be generalised to every kind of sensor and
not only laboratory instruments.
This item appies only on full capability RIC
Yes
Rather Not
5.6.2.1.1 For calibration laboratories, the programme for

calibration of equipment shall be designed and operated to
ensure are traceable to SI units.
Are some Region Members traceable via your RIC?
Could be any collaboration dealing with instrument domain.
Any inquiries regarding instrument such as performance,
performed tests, maintenance.
No
No
Rather Yes
Rather Not
Workshop are useful to disseminate the metrology.

Working together to improve the skill of each other.
A report must be send to RA and WMO every year.
o shall have authority for ensuring that the quality system is followed at all times.
n a quality manual...
appropriate to the scope of its activities...
clarify the client's request...
e only in the form of a further document...
ng corrective action when nonconforming workhave been identified

s taken have been effective.
nof quality and technical records...
review of the laboratory's quality system.

atory's executive management shall periodically conduct a review of the laboratory's quality system..
em shall be recorded...
ateand sign calibration certificates.
larcalibrationThe laboratory shall maintain records of the relevant autorisation(s)
elevant equipment...
the laboratory shall ensure thatprocedures are established and implemented for protecting the data...
orrect performance of the calibrations...
ng the accuracy requiered...
f service. It shall beclearly labelled...
r the calibration of its equipment.
ment shall be designed and operated to ensure are traceable to SI units....

rence shall be carried out...
calibration items, to protect the integrity...
he laboratory shall be reported accurately, clearly, unambiguously and objectively...

e calibration results before shall be reported.
r the calibration of its equipment.

ment shall be designed and operated to ensure are traceable to SI units.
ateand sign calibration certificates.
larcalibrationThe laboratory shall maintain records of the relevant autorisation(s)

elevant equipment...
mate the uncertainty of measurement for all calibrations...
n a quality manual...
ns is required when possible

personnel shall be defined in order to identify potential conflicts of interest.
ed schedule and procedure, conduct internal audits of its activities...

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USER MANUAL

This sheet has two functions:

40% < N < 60%

60% < N < 80%

80% < N < 100%

2 Terms of Reference for Regional Instrument Centres

EVALUATION SCHEME DIRECTOR

d on Regional Instrument Centre (RIC) Terms of Reference (ToRs).

external audit, or for an autoevaluation.

cially for Regional Instrument Centre.

go directly into results.

25 and from the RIC Terms of Reference.

s) from ISO 17025 and a third part adressing RICs ToRs.

dual results by topics.

e d'utilisation et associant des outils graphiques,

NI, Sofiane HAMITOUCHE, Nathalia MACIEL, Kerlany PEREIRA, Jean-Claude TEJONDON,

EVALUATION SCHEME DIRECTORY

Regional Instrument Centre

REGIONAL INSTRUMENT CENTRE EVALUATI

Number of calibration performed per year and per domain:

In both cases (accredited or not) please fill the template worksheet

CENTRE EVALUATION SCHEME

Number of staff per domain

owing documents for each parameter:

dy web showing your accreditation

REGIONAL INSTRUMENT CENTRE E

4.2 Quality System

4.3. Documentation Control

4.4 Review of contracts

4.6 Purchasing supplies

4.7 Service to client

4.9 Control of nonconforming

4.10 Corrective action

4.11. Preventive action

4.12. Technical records

4.12. Technical records

4.13. Internal audits

4.14. Management review

5.3. Accommodation and

5.4. Calibration methods and

5.4. Calibration methods and

5.4. Calibration methods and

5.4. Calibration methods and

5.4.7. Control of data

5.6. Measurement traceability

5.6. Measurement traceability

5.9. Assuring the quality of

5.10. Reporting the results

(a) A RIC must have, or have

(b) A RIC must maintain a set

(c) A RIC must have qualified

(c) A RIC must have qualified

(d) A RIC must develop its

(e) A RIC must develop its

(f) A RIC must participate in, or

(h) A RIC must, as far as

(i) A recognized authority must

(i) A recognized authority must

(j) A RIC must assist Members

(k) A RIC must participate in or

(l) According to relevant

(m) A RIC must advise

(n) A RIC must actively