Business Support Officer (Facilities Operations and

Management) - 160000YV
Job Purpose
To provide comprehensive system services and support to business units by ensuring that
business needs are reflected fully into the supporting systems either through development or
exploitation. The individual should be able to identify and understand business needs and
objectives suggest practical functional solutions and evaluate conflicting requirements. This
includes being the center of excellence to ensure that systems are supporting business
initiatives; either through business data management or defining the functional change
requirements in projects and / or enhancements; ensuring such changes are business tested;
communicated and trained to the business users.
Job Outline:

Assist the end-user community in using and utilising the systems efficiently and use
operational and applications expertise to recommend initiatives to improve the overall
user experience.
Execute user acceptance testing based on the prepared test scripts and provide
documentation of the results for review prior to roll out. Archive the test scripts and results
for reporting and future references.
Produce reports using different tools available in the IT catalogue to support finance;
audit; management and operational statistics.
Provide adhoc and planned internal training or support for business units during the
deployment of new application or enhancements; if required.
Support end user community on functional clarifications. Provide workarounds for
application functionality to ensure uninterrupted operation. Participate in functional
implementation support for new enhancements and projects.
Provide assistance to the project team on functional requirements documentation and
user acceptance testing; as assigned.
Work with the different teams to identify any changes between the new system
enhancements and the current standard operating procedure and ensure the same are
updated in the passenger's services manual; SOP and its correlated online links.
Provide documented updates on assigned project or task to section team lead on regular
basis.
Manage, update and maintain system application access defined by the user or their role
for various applications in use by the department. Maintain business data through
business rules and tables.
Identify opportunities to adapt process/procedures as well as functionality improvements.

Qualifications & Experience

Degree or Honours (12+3 or equivalent)
Minimum 5 years experience of which at least 3 years in a systems/assigned business
functional domain related role
Experience with automated testing tools preferred.
Excellent communication and strong proficiency in English
Business domain knowledge (In depth and detailed knowledge of the application and/or
another leading similar systems and related industry as well as of Industry standards;
regulations and resolutions for the designated application).
Strong analytical ability with diagnostic and problem solving skills.
Sound knowledge of Microsoft Office Suite.
Knowledge of SOP preparation and implementation, System training experience and
preparation of user guides preferred

Salary and Benefits

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is
linked to the Special Drawing Right of the International Monetary Fund. It has been held constant
against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides
travel benefits normally associated with an airline, more information on employee benefits is available
within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can
also consider the benefits of Dubai as a location to live and work in.

Job Category: Facility & Building Management

Primary Location: United Arab Emirates-Dubai
Job Posting: 01-Jun-16, 8:48:45 AM
Closing Date: 01-Jul-16, 11:59:00 PM

Reference
https://tas-ekgcareers.taleo.net/careersection/careers/jobdetail.ftl