Prepared by :

Aisyatul Nur Zainol

Mohd Fadhli Daud
Muhammad Amir Aminuddin
Muhammad Fu’ad Jahaya
 http://www.about-personal-growth.com/verbal-
communication.html

Verbal Communication
Definition :

It is the spoken, oral, and unwritten way of communicating to transfer

information from one person to another.

 http://www2.andrews.edu/~tidwell/bsad560/NonVerbal.html

Non verbal communication

Definition :

Sending and receiving messages in a variety of ways without the use

of verbal

codes (words). Non-verbal communication includes gestures and

facial

expressions, body posture, stance, and proximity to the listener, eye

contact, and

dress and appearance.

Similarities of verbal and non verbal communication

 Both reveal emotion, exchange ideas, thoughts,

and ideas
 Both involve receiver and sender
Differences between verbal and non verbal
communication
Verbal Criteria Non verbal
Sending and Definition Sending and
receiving receiving
messages by using messages in a
words, sounds, variety of ways
speaking and without the use of
language. verbal codes
(words).
• Oral Categories • Physical
•Written ( facial expression,
(via email) touch, smell, body
• Sign motion)
•Aesthetic
(dancing, painting)
•Sign
( signal flag, horns,
siren)
•Symbolic
( religious, status)
 Verbal Criteria Non verbal
 Speaking to Function  Express emotion
inform Express
Speaking to interpersonal
inspire or motivate attitude
Telling or Accompany
narrating story speech
Asking question Self-presentation
of one’s personality
Rituals

Straight forward Can be

and easy to misunderstood and
understand as it can bring
different meaning.
REFERENCES:

http://www.andrews.edu/~tidwell/lead689/NonVerbal.html

http://www.bizmove.com/skills/m8g.htm

http://cobweb2.louisville.edu/faculty/regbruce/bruce//mgmtwebs/commun_f98/Ver
bal.htm
 Presented by:
Wan Muhamad Zulfadli Wan Zawawi
Mohd Shahrul Shamsudin
Mohd Syafiq Aiman Sahri
Ahmad Zhafri Md Nor
What Is Non Verbal
Communication (NVC)?
NVC is anything that doesn't involve talking
and writing.
Examples of NVC
Gestures
Sign Language
Kinesics
Posture
Touch
What is The Function of NVC
Express emotions
Express interpersonal attitudes
To accompany speech in managing the cues
of interaction between speakers and listeners
Self-presentation of one’s personality
Rituals (greetings)
What is Verbal
Communication(VC)?
VC is the act of expressing your thoughts with
words
2 type of Verbal Communication
Writing
 letters, faxes, emails, books, newspapers,
magazines, articles, hand written notes,
announcements
Speaking
 E.g. speeches, face-to-face discussions, telephone
conversations, voicemail, television, radio, recorded
books and seminars, videos
What is The Function of
VC?
enhanced competence and self-esteem
development of positive social relationships
and interpersonal skills
to exchanged the knowledge and gain new
information
to avoid STRESS!!!!
What are Their
Similarities?
Both have cues that are discrete and arbitrary
Both are guided by syntactic and semantic
rules
Both can have multiple meanings
Both can be used for deceptive/manipulative
purposes
Both exhibit the property of productivity
What are Their
Differences?
NVC cues are analogical, verbal cues are digital

NVC cues are more iconic than verbal cues

NVC cues are more universal than verbal cues

NVC cues offer more simultaneity than verbal cues

NVC cues offer greater sensory directness than verbal
cues
NVC cues are more spontaneous than verbal cues
What are The Connection
Between VC & NVC?
NVC cues can repeat verbal messages

NVC cues can substitute verbal messages

NVC cues can clarify verbal messages

NVC cues can contradict verbal messages

NVC cues can emphasize verbal messages