P.O.

Box 1544
Soddy Daisy, TN 37384
Telephone: 423.255.1762
Email: Toniarivera40@yahoo.com

TONIA M. RIVERA
Objective

To obtain and secure a position with a well established organization that offers a stable
environment that will lead to a lasting relationship. Allow my customer service background,
and ability to work well with others to be utilized.
Experience_____________________________________________________________________________
First Volunteer Bank Chattanooga, TN 2006-2009
Loan Operation Specialist
• Tracked insurance for all loans.
• Released confidential collateral information to customer.
• Operated banking programs and office equipment .

Sun National Bank Vineland, NJ 2000-2006

Senior Loan Processor
• Maintained accurate application logs and files.
• Assisted in tracking appraisals, searches and followed up with vendors.
• Trained new employees as loan processors.
• Interacted with branches personnel and vendors to ensure quality customer
service.

Olsten Staffing (Prudential) Vineland, NJ 1996-

2000
Clerical Staffing Member
• Prepared taxes for physicians.
• Opened and processed mail.
• Stored and retrieved information on microfiche.

Wachovia New Castle, DE 1990-

1995
Claim Processor
• Processed credit card applications.
• Communicated with other departments.
• Performed general clerical work.

Education _______________________________________________________________________________________
Delcastle Technical High School Wilmington, DE 1988-
1990
• Graduated with a certificate – Major Business
• Honor student.

Strengths_ ______________________________________________________________________________________
• Proficient in Microsoft Programs (e.g. Word, Excel, Outlook & Email).
• Banking and insurance software (e.g. CRWiz, Kirchman, Appro, Info
Asscess, and Jack Henry).
• Customer service skills.