Diagnostic Flowcharts

Fresh Food Warm - Freezer Normal

Check control settings and temperatures.

Food at setting of 37 ˚F and 0 ˚F with no door
Control settings Adjust settings and allow
openings for 12 hours should be:
require adjustment 24 hours to stabilize.
Fresh food 34 ˚F to 42 ˚F
Freezer -8 ˚F to +6 ˚F

Control settings OK

Basic refrigerator checks:

Repair as
Door gasket seal OK? NO
necessary.
Door switch - light turning off with door closed?

Yes

Go to Evaporator Fan
Is evaporator fan running? NO
Not Running flowchart.

Set temperature controls to 37 ˚F and 0 ˚F.

Disconnect power.
Go to Damper Door Not Operating
Reconnect power. NO
flowchart.
Does damper door open immediately after
reconnecting power?

Yes

Look for blockage at vents

Remove blockage
Is the airflow within the fresh food normal? NO or heavy frost on Blockage
from vent area.
evaporator cover.

YES Go to Heavy Frost on Evaporator

Heavy frost
flowchart.

Verify thermistors are within proper range

Check wiring connections.
using the thermistor values chart.
NO If wiring is OK, replace
thermistor.
Is the resistance within range?

YES

Check sealed system. Repair

NO
Does sealed system check OK? sealed system.

Yes

Unit tests OK.

Run checks again.
Reset electronics by disconnecting
power for 15 seconds.
Look for usage problem.

– 53 –
 Fresh Food Too Cold - Freezer Normal

Check control settings and temperatures.

Food at a setting of 37 ˚F and 0 ˚F with no
Controls require Adjust setting and allow
door openings for 12 hours should be:
adjustment 24 hours to stabilize.
Fresh food 34 ˚F to 42 ˚F
Freezer -8 ˚F to +6 ˚F

Control settings OK

Room temperature
must be above 55 ˚F
to avoid low ambient Advise consumer of
condition. NO refrigeration installation
requirements.
Room temperature
above 55 ˚F?

YES

Go to Damper Not
Is the damper closed? NO
Operating flowchart.

YES

Verify thermistors are

within proper range
Check wiring
using thermistor values
connections. If
chart. NO
OK, replace
thermistor.
Is the resistance within
proper range?

YES

Unit tests OK.

Run checks again.
Reset electronics by
disconnecting power for
15 seconds.
Look for usage problem.

– 54 –
 Fresh Food Warm - Freezer Warm

Check control settings and

temperatures.
Food at setting of 37 ˚F and 0 ˚F with no Control settings Adjust settings and allow
door openings for 12 hours should be: require adjustment 24 hours to stabilize.
Fresh food 34 ˚F to 42 ˚F
Freezer -8 ˚F to +6 ˚F

Control settings OK

Basic refrigerator checks:

Repair as
Door gasket seal OK? NO
necessary.
Door switch - light turning off with door closed?

YES

Go to
Is the condenser fan running? NO
Condenser Fan Not Running flowchart.

YES

Go to
Is the evaporator fan running? NO
Evaporator Fan Not Running flowchart.

YES

Go to
Is the compressor running? NO
Compressor Not Running flowchart.

YES

Look for blockage

Remove blockage
at vents or heavy
Is the airflow within the freezer normal? NO Blockage from evaporator cover
frost on evaporator
vent area.
cover.

YES

Verify thermistors are within proper range using Check wiring Go to Heavy Frost on
Heavy frost
thermistor values chart. connections. Evaporator flowchart.
NO
IF OK, replace
Is the resistance within range? thermistor.

YES

Check sealed system. Repair

NO
Does system check OK? sealed system.

YES

Unit tests OK.

Run checks again.
Reset electronics by disconnecting power
for 15 seconds.
Look for usage problem.

– 55 –
 Freezer Warm - Fresh Food Normal

Check control settings and temperatures.

Food at a setting of 37 ˚F and 0 ˚F with no
Control settings Adjust settings and allow
door openings for 12 hours should be:
require adjustment. 24 hours to stabilize.
Fresh food 34 ˚F to 42 ˚F.
Freezer -8 ˚F to +6 ˚F.

Control settings OK.

Basic refrigerator checks:

Repair as
Door gasket seal OK? NO
necessary.
Door switch - light turning off with drawer closed?

YES

Go to
Is the evaporator fan running? NO
Evaporator Fan Not Running flowchart.

YES

Go to
Is the condenser fan running? NO
Condenser Fan Not Running flowchart.

YES

Look for blockage at vents

Is the airflow within the Remove blockage
NO or heavy frost on Blockage
freezer normal? from vent area.
evaporator cover.

YES
Go to Heavy Frost on Evaporator
Heavy Frost
flowchart.

Verify thermistors are within proper Check wiring

range using thermistor values chart. connections.
NO
If OK, replace
Is the resistance within range? thermistor.

YES

Check sealed system. Repair

NO
Does sealed system check OK? sealed system.

YES

Unit tests OK.

Run checks again.
Reset electronics by disconnecting
power for 15 seconds.
Look for usage problem.

– 56 –
 Compressor Not Running

Disconnect power.
Warm freezer thermistor to 70 ˚F.
Reconnect power and set controls
to 37 ˚F and 0 ˚F.

Check for 120 VAC at

connector J7-9 orange wire to
Replace main
Is the compressor running? NO terminal J8 white wire. NO
control board.
Do you have 120 VAC?
YES
YES
Adjust setting and allow
24 hours to stabilize. Direct-test the
compressor. Replace
NO
compressor.
Did it start?

YES

Check wiring to
compressor, overload,
and relay.

– 57 –
 Refrigerator Dead - No Sound, No Cooling

Check house supply voltage.

House wiring
Are the interior lights on? NO NO
problem.
Are 120 VAC present?

YES

Check for 120 VAC at 3-pin

connector at the rear of the
Repair or replace
unit. NO
power cord.
Are 120 VAC present?
YES

YES

Repair wiring
connections at
3-pin connector.

Unplug J2
connector from
main control
board.
Check for 12 VDC NO
at control board
pins J2-3 to J2-8.
Voltage present?
YES
Short in fan motor circuit.
Go to Evaporator Fan Not
Running flowchart or
Condenser Fan Not Running
flowchart.
Unplug J4 connector from
main control board.
Check for 12 VDC at
Replace main
control board pins J4-2 to NO
control board.
J4-3.
Voltage present?
YES
Verify thermistors are
Unplug the temperature
within proper range
control harness. Check wiring
using the thermistor
connections. If wiring
NO values chart. YES
Does the refrigerator is OK, replace
start once the harness is thermistor.
Is the resistance
unplugged?
within range?

YES
YES

Replace temperature Replace main

control board. control board.

– 58 –
 Damper Door Does Not Operate

Push on damper door to check manual

Remove blockage or movement.
YES
replace damper.
Is the damper door stuck?

NO

Push damper door halfway closed.

Unplug refrigerator to reset main control board.
Set temperature controls to 37 ˚F and 0 ˚F.
Reconnect power.

Verify thermistors are

within proper range
Does damper door move
using thermistor
Replace main immediately after reconnecting
YES values chart. YES
control board. power?
(You have 10 seconds to check.)
Is the resistance
within range?
NO
NO
Unplug harness connector at damper.
Measure resistance between the
Check wiring
blue and red wires and between the
connections. If
white and blue wires. NO Replace damper.
OK, replace
thermistor.
Do you measure approximately 420 ohms for
both readings?

YES

Unplug J3 connector from main

control board. Reset electronics by
disconnecting power for 15 seconds.
Reconnect power.
Are there 6 VDC between pins J4-3
(common) and each of the pins J3-1,
YES J3-2, J3-3, and J3-4? NO
(You have 10 seconds to check).

Look for wiring Replace main

problem between control board.
main control board
and damper. If
wiring is OK, replace
damper.

– 59 –
 Heavy Frost on Evaporator

Always check door ajar,

customer usage -
numerous door
openings, etc.

Disconnect power. Unplug blue connector

Verify thermistors are within
from main board. Measure between red Check wiring
proper range using
wire on connector and orange (neutral) connections. If
YES thermistor values chart. NO
wire on main board J7, pin 9. OK, replace
thermistor.
Is resistance within range?
Are there approximately 37 ohms?

YES
NO
Replace main
board.
Check wiring harness,
defrost heater, and
defrost overtemperature
thermostat.

– 60 –
 Evaporator Fan Not Running

Always check fan for obstruction first.

Disconnect power to reset

main control board.
Warm freezer thermistor to 70 ˚F.
Set temperature controls to 37 ˚F
and 0 ˚F. Reconnect power.

At the evaporator fan connector, check for
13 VDC from the red to white wire and
8-13 VDC from the yellow to white wire.
Is the voltage correct for both?
Unplug J2 connector on the main control board.
Check for 13 VDC between pins J2-8 and J2-3
Replace main
NO and 8-13 VDC between pins J2-4 and J2-3. NO
control board.
Is the voltage correct for both?

YES YES

Replace
evaporator fan Repair wiring between main control
motor. board and evaporator fan motor.

– 61 –
 Condenser Fan Not Running

Always check for obstruction first.

Disconnect power to reset main

control board.
Warm freezer thermistor to
70 ˚F and set temperature
controls to 37 ˚F and 0 ˚F.
Reconnect power.

At the condenser fan connector, Unplug J2 connector on the main control

check for 13 VDC from the red to board. Check for 13 VDC between pins
white wire and 11-13 VDC from the J2-3 and J2-8 and 11-13 VDC between Replace main
NO NO
pink to white wire. pins J2-3 and J2-5. control board.

Is the voltage correct for both? Is the voltage correct for both?

YES
YES
Replace the condenser
fan motor.
Repair wiring between
main control board and
condenser fan.

– 62 –