“A PROJECT REPORT” on

“ORGANISATION STUDY carried out at

Submitted To- Karthik T.L(HR)

Submitted by-

M.S Nikhil

1|Page
Acknowledgement:

I wish to express my gratitude to my managers, Mr. Karthik T.L & Mr.

Deepak for his kind intention in allowing me to do the project.

My special thanks to Ms. Jayanthi Patil, my Internal Guide, who was

always available, when sorted for help & for her able guidance
throughout the project.

2|Page
Topics

Introduction

* Background Of the Study

* Need Of The Study
* Introduction to the Retail Industry

* Sources Of Data

Insight of Big Bazaar

* Facilities Offered By Big Bazaar

* Vision & Mission Statement

Core values & future plans

Departments

* Levels

* Involvement in Learning

SWOT Analysis

Conclusion

3|Page
INTRODUCTION

1.1 BACKGROUND OF THE STUDY

Organisation is a set of people working together for accomplishment of a common objective.

The roles and responsibilities are stated clearly without any Ambiguity. The positions
occupied by different individuals are presented in the Form of resources &HR.

1.2 NEED FOR THE STUDY

This study is taken up organisation chart. Organizational structure is essential for continuity
of the mission & co-ordinates & controls the business activities effectively. Optimum use of
technology improvement growth& diversification, creatively, use of physical

to fulfil the requirement of MBA degree course of Bangalore University. The training is
undertaken during July to august 2010 and the main purpose of the training is to know the
application of theoretical aspects of the in our course in the corporate environment and gain
firsthand experiences and expose our self to policies, ethics, culture, practices, procedures,
facts about the work culture and policies of the company.

Introduction to Retail Industry

In India, organized retail constitutes about 3% of total retail and is poised to reach 15-
20% in the next few years, which translates into a 40% CAGR. This indicates tremendous
potential for the sector for the next few years. The future will also see the pantaloon of
several new concepts targeted at the Indian consumer.

Further, retail development will not just occur in Tier 1 cities, but will have far more
significance in Tier 2 & 3 cities as well. The consumption drive would be fueled in
smaller towns and cities. There would be definite customer responsiveness towards Value
Added products and services in the next few years. Since value retailing touches the mass
of the population, and with organized retailing at about US $ 300 billion at present, value
retailing has the scope to almost double…….

Retail is India’s largest industry, according for over 10 per cent of the country’s GDP and
around eight per cent of the employment. Retail industry in India is at the crossroads. It
has emerged as one of the most dynamic and fast paced industries with several players
entering the market. But because of the heavy initial investments required, break even is

4|Page
 difficult to achieve and many of these players have not tasted success so for. However,
the future is promising; the market is growing, government policies are becoming more
favorable and emerging technologies are facilitating operations.

Retailing in India is gradually inching its way toward becoming the next boom industry.
The whole concept of shopping of shopping has altered in terms in terms of format and
consumer buying behavior, ushering in a revolution in shopping India. Modern retail has
entered India as seen in sprawling shopping centers, multi-stored malls and huge
complexes offer shopping, entertainment and food all under one roof, the Indian retailing
sector is at an inflexion point where the growth of organized retailing and growth in the
consumption by the Indian population is going to take a higher growth trajectory. The
Indian population is witnessing a significant change in its demographics. A large young
working population with median age of 24 years, unclear families in urban areas, along
with increasing working-women population and emerging opportunities in the service
sector are going to be the key growth drivers of the organized retailer sector in India. The
market size of Indian retail industry is about US $312 billion Organized retailing
comprises only 2.8 per cent of the total retailing market and is estimated at around
US$8.7 billion.

Sources:
 Primary data
 Secondary data

1. Primary data: The collected data for the first time through observation and interview
method. The data is collected by observing the working of various departments also by
interviewing the managers of all the departments. It is also obtained by the help and annual
support.

2. Secondary data: The data collected by secondary sources also. The data is collected
through company manual, product brochure, company website and annual report

Insight Of Big Bazaar:

Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India's
leading business houses with multiple businesses spanning across the consumption space.
While retail forms the core business activity of Future Group, group subsidiaries are present
in consumer finance, capital, insurance, leisure and entertainment, brand development, retail
real estate development, retail media and logistics.

5|Page
Led by its flagship enterprise, Pantaloon Retail, the group operates over 12 million square
feet of retail space in over 71 cities and towns and 65 rural locations across India. The group
owns several leading formats including Pantaloons, Big Bazaar, Food Bazaar, Home Town,
eZone and Central. Pantaloon Retail was awarded the International Retailer of the Year -
2007, by the US-based National Retail Federation, the largest retail trade association and the
Emerging Market Retailer of the Year 2007 at the World Retail Congress in Barcelona.

Future Group believes in developing strong insights on Indian consumers and building
businesses based on Indian ideas, as espoused in the group's core value of 'Indianness'. The
group's corporate credo is, 'Rewrite rules, Retain values.

About Future Bazaar.com

Future Bazaar.com is the e-commerce arm of the Future Group. Future Bazaar provides an
integrated shopping site where consumers are able to buy products from our flagship stores
including eZone, Pantaloons and Big Bazaar online and get home delivery of products.

Future Bazaar delivers across more than 1500 cities and towns in India covering 16,000 pin
codes. Future Bazaar carries genuine products and offers manufacturer's warranty (as
opposed to Seller's warranty) which most other sites offer. Future Bazaar offers products
where the complete supply chain is managed by Future Group entities unlike other sites that
are marketplaces.

By the virtue of being a part of Future Group, Future Bazaar is able to offer a wide range of
genuine products at very competitive prices, confidence of buying from a trusted source and
the convenience of returning in our physical stores.

About Big Bazaar:

Big Bazaar is not just another hypermarket. It caters to every need of your family. Where
Big Bazaar scores over other stores is its value for money proposition for the Indian
customers.

At Big Bazaar, you will definitely get the best products at the best prices - that's what we
guarantee. With the ever increasing array of private labels, it has opened the doors into the
world of fashion and general merchandise including home furnishings, utensils, crockery,
cutlery, sports goods and much more at prices that will surprise you. And this is just the
beginning. Big Bazaar plans to add much more to complete your shopping experience.

Vision & Mission Statement:

VISION
Future Group shall deliver Everything, Everywhere, Every time for Every Indian
Consumer in the most profitable manner.

6|Page
 MISSION
We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to
economic development.

We will be the trendsetters in evolving delivery formats, creating retail realty, making
consumption affordable for all customer segments – for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall be efficient, cost- conscious and committed to quality in whatever we do.

We shall ensure that our positive attitude, sincerity, humility and united determination
shall be the driving force to make us successful.

Facilities At Big Bazaar:

 Online Shopping: Big Bazaar has an official website: FutureBazaar .com, whicj is
one of the most favourite sites among the people in India for online shopping. Future
Bazaar is an online business venture of Future Group, which sells an assortment of
products such as, fashion, which includes merchandise for men & women, mobile
accessories, mobile handsets & electronic devices, like Home Theatres, Digital
Cameras, LCD TV’s, etc...
 Discounts: “Hafthe ka sabse sastha din, was introduced by Big Bazaar, where in
special discounts, were offered on Wednesday of every week, to attract the potential
customers.
 Security Check: At each exit of Big Bazaar, they use electronic article surveillance,
which detects the products, that has attached tags or not.

7|Page
Departmental Levels in Big Bazaar:
Ground Floor:

 Home Linen
 Plastics
 Utensils
 Home Decor
 Crockery
 Cosmetics
 Home Care
 Personal Care
 Ready to Cook
 Ready to Eat
 International Foods
 Staples
 Refrigerated Products
 Confectionaries
 Fruits & Vegetables
 Bakery
 Sweets & Falsan
 Dry Fruits & Mukhwas
 Photo Depot
 Free Gifts
 Customer Service Desk

Level 1:

 Men’s Denim & T-Shirts

 Men’s Casuals
 Men’s Accessories & night wear
 Men’s Formals
 Men’s Ethnic
 Men’s Fabrics
 Ladies Western
 Ladies Ethnic
 Ladies Dress Materials

8|Page
  Sarees
 Imitation Jewellery
 Watches & Sun Glasses
 One Mobile
 Luggage
 Foot Wear
 Gold Jewellers
 Alteration Desk

Level 2:

 Kids Wear (Girls & Boys)

 Kids Accessories
 Infant & Toys
 Sports Goods
 Loot Mart
 Music, Books & Stationeries
 Auto Accessories
 Saloon ( Star & Sitara)
 Family Entertainment Centre
 Electronic Bazaar
 Laptops, Desktops, Cameras, Audio Accessories
 Refrigerators, Air Condition, Fans, Generators.
 Home Appliances

Level 3:

 Food Services ( Chowpatti)

 Furniture
 Living Bazaar
 Living & Dining make-ups
 Dining Bazaar
 Bed mock ups
 Bed Bazzar
 Home Improvement
 Bath Mock ups
 Bath Market
 Bath Fitings
 Carpentry

9|Page
Home bazaar A different entity- HSRIL
Furniture bazaar The most different in the
Department in the store
With regards customers,
Price, offers and most
Important selling.
Food bazaar All varieties & brands available
With amazing offers.
Electronics Latest techno drive with great
Offers and also provides amazing
Quality.
Apparels Different brands of clothing like levis, DJ
& C, wrangler are available
Ladies wear, kids wear, men’s wear are also
available on 2nd & 3rd floor
Involvement In Learning:

10 | P a g e
SWOT ANALYSIS:

Strengths:

 In Big Bazaar we can get a large variety of goods under one roof.

 Here good quality goods are available at reasonable prices.

 A large percentage of customers come from the growing Indian middle class.

 It has a good security system.

 It has a good brand name.

Weaknesses:

 Specific items are not consistently available

 Low incentives are provided to the sales executives.

Opportunities:

 There remains a large future scope for the retail industry in India, as incomes
rise and consumption increases

 The opportunity for widening the business all over India because Big Bazaar
opens new stores in untapped markets, such as smaller or second tier cities such
as Sangre, Belgaum and Mysore.

Threats:

 Competition from current Indian retail companies like Shoppers Stop, Trent,
Lifestyle, and Subhiksha.

 Possible future competition from international retail companies like Wal-

Mart.

 High taxes in India suppress consumption

 Smaller specialty shops and informal shops are sometimes able to avoid
taxes, offering lower total prices to customers. Even because they are not
earning that much of profits compare to these big companies and they are not
paying the taxes.

CONCLUSION:
11 | P a g e
 Big Bazaar is undoubtedly the number one retailer in India. It has built a
very emotional & cordial relationship with its customers. It is also intending
to build long term relationship with its stake holders which are very essential
for a successful business venture.
 It is observed that the organization hierarchy is professional as all the
departmental managers’ report directly to the store manager who in turn
reports to the zonal head.
 Big Bazaar, with 25 years of experience in the field of weaving fabrics is the
leading apparels & fashion design Fabric Company.
 There exists a healthy and positive relation between employees and
managers.
 working environment is good and also the various facilities provided helps in
motivating the employees

12 | P a g e