FUNDAMENTALS OF CUSTOMER

SERVICE
10 SIMPLE AND BASIC RULES
FOR
GOOD CUSTOMER SERVICE

LENSWELL BUSINESS SUPPORT 12/07/2021

GOOD CUSTOMER SERVICE
Good customer service
is the lifeblood of any
business
WHY?
LENSWELL BUSINESS SUPPORT 12/07/2021
 GOOD CUSTOMER SERVICE

Because the customer is the

BOSS.

THE CUSTOMER IS THE BOSS

BECAUSE HE PAYS YOUR BILLS!
LENSWELL BUSINESS SUPPORT 12/07/2021
GOOD CUSTOMER SERVICE

Good customer service is all

about bringing customers
back
&
About sending them away
happy and happier
LENSWELL BUSINESS SUPPORT 12/07/2021
 GOOD CUSTOMER SERVICE

The essence of good

customer service is about
forming a relationship with
customers

LENSWELL BUSINESS SUPPORT 12/07/2021

GOOD CUSTOMER SERVICE

A relationship that the

individual customer feels
he wants to pursue

LENSWELL BUSINESS SUPPORT 12/07/2021

GOOD CUSTOMER SERVICE

The how of the relationship is

the secret of success.
The difference between
knowing and doing!

LENSWELL BUSINESS SUPPORT 12/07/2021

GOOD CUSTOMER SERVICE

The secret
“you will be judged by what
you do, not what you say”

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

1. Answer your PHONE

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

2. Don’t make
promises unless you
will KEEP THEM

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

3. Listen to your
Customers

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

4. Deal with Complaints

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

5. Be helpful-even if
there is no immediate
profit in it.

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

6. Train your staff to

be ALWAYS helpful,
courteous and
knowledgeable.
LENSWELL BUSINESS SUPPORT 12/07/2021
 THE 10 RULES

7.Take the EXTRA STEP

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

8. Throw in SOMETHING
extra.

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

9. ALL ACTIONS should

be for the benefit of
the customer

LENSWELL BUSINESS SUPPORT 12/07/2021

 THE 10 RULES

10. Pray for the

Customer!

LENSWELL BUSINESS SUPPORT 12/07/2021