Support

Support Tasks Time(m) Time taken per task(m) Working days

Sept 532 12153 22.84 19
Oct 460 11134 24.2 16
Nov 441 11352 25.74 21
Dec 242 6136 25.36 14
Jan 469 10443 22.27 20
1152 27931 24.25 55

Support tasks cleared

800
700
600
500
Time taken per
400 school day(m)
300
200
100
0
Sept Oct Nov Dec Jan

Month

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 Support

Time taken per school day(m) Time taken per day(men)

639.63 1.33
695.88 1.45
540.57 1.13
438.29 0.91
522.15 1.09
507.84 1.06

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 Breakdown per product (Nov - Jan)

Support time per product

Product Time taken
Website 53.00%
Jotter 36.00%
Moodle 3.00%
Other 8.00%

Support tasks cleared by product (Time taken)

Nov 2009 - Jan 2010

Website
Jotter
Moodle
Other

Products in support
Product In support Time taken (%) Time taken per item(%)
Website 461 53 0.11
Jotter 659 36 0.05

Website
Jotter

Support Profit Margin

Product Average Price (£) In support Total Revenue (£) Time Taken Cost

Page 3
 Breakdown per product (Nov - Jan)

Website 150 461 69150 53.00% 31800

Jotter 350 659 230650 36.00% 21600

Support team cost

60000

Page 4
 Breakdown per product (Nov - Jan)

Profit Margin(%)

Page 5
 Breakdown per product (Nov - Jan)

54.01
90.64

Page 6