Anda di halaman 1dari 3


Audio Scripts

Audio Scripts
The recordings of the material below can be found below can be Watts: Have you been offered another job?
found on the Test Master CD-Rom, which is at the back of the Jason: No. Not yet. I’m looking.
Teacher’s Resource Book. Play each recording twice. Watts: It’s a bit unusual to resign when you haven’t got another
job to go to. There must really be some problem here.
[pause] Do you get on all right with your colleagues?
Entry Test Jason: With most of them, yes.
Watts: But not all of them? How about Frank, your team leader?
Hello Sam, it’s Alison. I hope you’ve had a good How are you getting on with him?
weekend. Sorry to start your week with a problem but Jason: Well, er ...
I’ve just had a phone call from the Berlin office, and Watts: Don’t worry. A lot of people find him difficult to work with
they’ve asked me to go over to Germany for an important at first. He can be really hard on new staff.
meeting on Thursday. That means I’ll be out of the office Jason: Yes, it’s true that he criticises my work a lot. I’ve tried to
on Thursday and Friday and we’ll have to make some work hard and to do things right. But he’s never satisfied.
changes to the diary. I thought I’d let you know as early Watts: I quite understand.
as possible so that you can deal with the urgent things Jason: I thought you’d be on his side and say it was because I’m
straightaway. not good enough for the job.
Watts: Not at all. I know that Frank can be very demanding. It’s
So the first thing to change is the departmental meeting. not your fault. You’re fine. You’re doing well. And it will
We can’t now hold this on Thursday morning, so I’d like get easier. Can I suggest you think about it a bit more?
to bring it forward to Wednesday afternoon at 2 o’clock. Jason: Well – I’m not sure.
Could I ask you please to e-mail everybody and check if Watts: Why not give it another month or two and then see how
this is OK? you feel? If, after that time, you still feel unhappy, we
could maybe consider moving you to another team.
As you know, we have to get the monthly report ready Jason: OK. I’ll think about it. Thanks.
before this meeting. And that means we’ll need to
finalise it by lunchtime on Wednesday at the latest. So
could I schedule a meeting with you and Teresa at – let’s
say 9.30 on Wednesday morning? It’s just so that we can
go through the final details together. I’ll have to cancel
my lunch with Suzanne. But don’t worry about that – I’ll
phone her this afternoon.

The other urgent matter is the briefing meeting for the

new management trainees on Friday. I’m afraid I won’t be
back in time for this. So perhaps we could re-arrange that
meeting for next Monday. Can you please inform the
trainees as soon as possible about this change?

Well – those are the most urgent points. I’ll have to re-
schedule the meeting with the legal department for next
week. But that won’t be a problem. And I expect there’ll
be some other arrangements to be changed as well, but
we can discuss those later. As you know, I’m in a meeting
with the directors all morning and won’t be back at my
desk till after lunch. So we’ll talk then.

Progress Test 1
Jason: Excuse me, Mrs Watts. Could I have a word with you?
Whenever it’s convenient.
Watts: Yes, Jason. We can talk now, if you like. Come into
my office.
Jason: Thanks.
Watts: So, what would you like to talk about?
Jason: Well – er – the fact is, I’ve decided to resign.
Watts: Oh! I’m sorry to hear that. May I ask why?
Jason: Well … I don’t feel I’m the right person for the job.
Watts: I don’t know why you should feel that. You were selected
out of more than 40 applicants. And, as far as I
understand, your work has always been more than
Jason: I just don’t feel any satisfaction.
Watts: Well, you’ve only been in the job for six months. Perhaps
you should give it a little longer.
Jason: But I really don’t think it’s going to work out for me. So I
think I should make a move now and not waste time
doing a job I’m not happy with.


Education Limited 2006 Photocopiable
Limited 2000
Audio Scripts

Progress Test 2 deadline. There’s no point in sending you a design if you

have to send it back again to be re-drawn.
Extract 1
A: But if you sent us the designs at an earlier stage, we
could start to plan how we want to set up production.
A: Think how much time we’d save. At the moment, I have to
B: I don’t think that would do much good. We might have to
go into the office to enter the orders on my PC. It means
change something later, and then all your planning will
a special trip which, quite frankly, I can do without after a
be wasted.
long hard day of selling.
A: But if we can see the main concept, it doesn’t matter if
B: That’s right. It would be much more efficient if we could
we have to make some small modifications later – we can
enter the orders after each meeting with a customer – if
manage that. It would definitely save us time if we could
we could get it done in the car before moving on to the
have the designs sooner.
next visit, for example.
B: You don’t understand the nature of the work we do. It
C: OK then. I agree it’s a good idea, providing we can fund
isn’t a question of main concept and modifications. We
it. So let’s see how much it’s going to cost and whether
have to see the process as a whole.
we’ve got the budget for it.
C: Well, we seem to have a difference of opinion here. How
do you think we should deal with this?
Extract 2

A: The biggest problem is the travel expenses. They’re out

of control right now. We really have to cut back on Progress Test 3
travelling or we’ll never meet our spending target for Part 1
the project.
B: But travelling to meetings is important. And I doubt that Presenter: So to summarise. In my talk this afternoon, I
the project would run smoothly if we didn’t meet with have looked at the situation facing many small
each other on a regular basis. professional partnerships such as accountancy
A: But we’re overspending on travel by 20 per cent. If we and legal firms, and I’ve described how poor
just eliminated one fifth of the journeys we make, we performance and lack of efficiency often result
could get back on track. from poor managerial skills among senior
C: I think it’s going to be hard to cut travelling by 20 per partners. We have looked at three key issues that
cent. Could I make a suggestion? Why don’t we look at impact on management style. Firstly,
our expenditure as a whole? If we spread the cuts over communication – setting goals and making it
a number of different areas – cutting each cost by just clear to staff what is required of them. Then,
a small amount – it would be much less painful, don’t control – being able to find the right balance
you think? between empowerment and giving detailed
instruction. And finally, cooperation – working
Extract 3 with staff and understanding their needs.
Professional people have a high level of
A: I think the product is excellent. This jewellery is eye- expertise in their own field, but frequently
catching, it’s exciting, it’s different! Jacqueline is neglect the need to develop their expertise in
obviously a brilliant designer. But she doesn’t have much management too. Professional knowledge alone
business experience. Will she be able to find a market for isn’t enough if you want your firm to be
her designs? How will she manage the financial side of successful. Managing people is also a vital
her business? These are the questions that worry me. ingredient. Thank you for your attention. Does
B: That’s just it. Without good entrepreneurial skills, the anyone have any questions?
chances of success are very small. How much does she
want to raise? Fifty thousand? I think it’s way too much.
We shouldn’t consider backing this venture.

Extract 4

A: Our website is certainly drawing in lots of extra business.

And the online ordering system is working really well.
We’ve got no problems there. It’s in the warehouse that
the difficulties start to arise. When there’s a rush of
orders, we simply can’t handle them fast enough. We
can’t dispatch the goods on time and a backlog starts to
build up. That’s when the customer complaints come in.
B: So why is that? Is it because there aren’t enough staff in
the warehouse?
A: I don’t think so. It’s more to do with stocking –
maintaining stocks of the most popular items.
B: So it’s because we don’t always have enough stocks to
be able to meet demand?
A: That’s right.
B: In other words, we need to be better at predicting sales.
A: I would say so, yes.

Extract 5

A: So once again we are behind schedule. We are ready to

start setting up production, but we are held back
because we have to wait for the designs to be finalised.
We always have to rush because our deadlines are so
tight. Why does this happen every time? It’s so
B: Well, can I just explain? We feel that it’s more important
to get the design right than to stick to an unrealistic

Photocopiable © Pearson
Pearson Education
Audio Scripts

Part 2 on advertising – but this looks set to double within the

next few years.
Presenter: Thank you for your attention. Does anyone have I: By internet advertising, do you mean those ‘pop-up’ ads
any questions? that block the screen whenever you’re trying to search for
Questioner 1: Yes. You mentioned that it’s important to information?
motivate staff by offering them opportunities. JL: We think it’s not a good idea to irritate internet users in
But in a small firm, opportunities for promotion this way. People today are very short of time. They don’t
are usually very limited. Could you suggest any respond well to ads that take up their time and attention
other kinds of opportunities that one might unnecessarily. An ad has got to be relevant to people’s
offer? lives.
Presenter: Yes – in a small business the best way to give I: How do you do that?
people opportunities is to broaden the scope of JL: Well, for example – a leading car manufacturer recently
their job. So, rather than keeping someone in the launched a new model. And months before the launch,
same limited job year after year, see if you can they dedicated a special website to this model. The
extend their responsibilities. Find something new website advertised a series of rock concerts – but the
and challenging for them to do. If appropriate, date and venue of the concerts was kept secret. People
you might send them on a training course to had to register their e-mail address or mobile phone
learn new skills. Another way is to make people number if they wanted to go. Then, at the last minute,
feel that their work has contributed to the the concert would be announced by e-mail or text
success of the firm. So praising people for their message. It made the concerts more exclusive, more
contribution is important and you might also exciting. This attracted a lot of young people who then
consider introducing a bonus or profit-sharing associated the image of the car with a fast-moving,
scheme. Does that answer your question? music-loving lifestyle.
Questioner 1: Yes, thank you. I: The advertising industry has picked up recently after
Presenter: Any other questions? several years in decline. Is this growth set to continue?
Questioner 2: You seemed to be saying that because we senior JL: Yes, I’m sure it is. We have seen a growth of 4.7 per cent
partners have had no formal management in the last year. The total value of spending on
training, we must be bad managers. I find that advertising is 400 billion dollars worldwide. It’s a healthy
insulting. Surely we’re intelligent people and can business and it’s going to go on growing. But not in the
learn from our experience. It’s mostly common same way as in the past. The use of media is changing,
sense after all. as I’ve already mentioned. But also the way we work with
Presenter: That’s a good question. Let me explain. Firstly, I our clients is changing.
certainly didn’t mean to say that you must be a I: How is that?
bad manager if you’ve had no formal training. JL: Nowadays, it’s not just a question of developing a
Many people will learn from experience as you campaign. There are many ways to promote a product
say and become good managers. But my point other than through direct advertising. Agencies have to
was that many partners are very busy with the present the client with an integrated approach. For
professional side of their work and don’t have example, we may even suggest that a company doesn’t
much time for running the firm. There may be advertise its product at all – that they rely on word-of-
aspects of management that take time to learn – mouth to spread the message. So they offer their
and meanwhile there’s the risk of making costly products free to a number of individuals, and those
mistakes. Management training is valuable people tell their friends about what a great new product
because it can speed up the process of learning. it is. Their friends pass the message on to other friends,
Questioner 2: Have you got any figures to show what and – gradually – that product becomes well-known.
percentage of small firms are failing because of Many people who are resistant to advertising will be
poor management? influenced by what their friends are buying. So this is a
Presenter: I’m afraid I haven’t. That sort of detailed promotional technique that can really work.
information would be very hard to come by.
Questioner 2: So how can you say that many small firms are
failing because …

Exit Test
I: I understand your company is changing its name and
rebranding itself. Can you tell us more about that?
JL: Yes. Our original name, Verner-Martins, comes from the
fact that we were founded by Nils Verner and Henning
Martins back in 1952. Within the Danish market, this
name is well-known and carries with it a strong
reputation. But abroad it means nothing. Now we’re
moving into a global market. So we want a name that’s
more international – in fact, an English name. So we’re
changing to Volcano. This name, we hope, sends a
message to our clients that we’re moving with the times,
that we’re in touch with changes in the global advertising
I: In what ways is the advertising industry changing?
JL: Nowadays, there is a much greater mix of advertising
media. The use of TV commercials, press and magazine
advertising is starting to decline. TV commercials are no
longer at the centre of every big campaign. They’re still
important, of course, but the internet, e-mail and text
messaging are often included in the mix. At present, the
internet accounts for about 5 per cent of total spending


Education Limited 2006 Photocopiable
Limited 2000