QUALITY MANAGEMENT AND RELIABILITY

DEFINITIONS:

1. CONFORMANCE TO REQUIREMENTS

- PHILIP CROS BY

2. FITNESS FOR USE

- J.JURAN

3. DELIGHTING CUSTOMERS BY CONTINUOUSLY MEETING &

IMPROVEMENT UPON AGREED REQUIREMENTS

- J. MAC DONALD

4. THE DEGREE OF CONFORMANCE OF ALL RELEVENT FEATURES

& CHARACTERISTICS OF PRODUCT TO ALL OF THE ASPECTS OF
A CUSTOMER’S NEED, LIMITED BY THE PRICE & DELIVERY HE
OR SHE WILL ACCEPT.
- JOHN GROCOCK

5. THE TOTALITY OF FEATURES & CHARACTERISTICS OF A

PRODUCT/ SERVICE THAT BEAR ON ITS ABILITY TO SATISFY
STATED OR IMPLIED NEEDS( FROM CUSTOMER VIEW POINT)

- BS 4778/ ISO 8402, IS 13999

QUALITY PRODUCT
PRODUCT QUALITY:

1. FUNCTIONAL CRITERIA:

- DURABILITY

- MAINTAINABILITY

- RELIABILITY

2. APPEARANCE CRITERIA:

- SURFACE FINISH

- COLOUR

- COSMATIC FEATURES

PRINCIPLES UNDERLYING VARIATION:

1. NO TWO THINGS EXACTLY ALIKE.

2. VARIATION IN A PRODUCT ORPROCESS CAN BE MEASURED

3. INDIVIDUAL OUTCOMES ARE NOT PREDICTABLE.

TYPES OF VARIATION:

1. WITHIN PIECE VARIATION:

- SURFACE FINISH,

- KEY WIDTH

2. PIECE TO PIECE VARIATION:

- LIGHT INTENSITY OF FOUR

CONSECUTIVE BULBS PRODUCED

FROM A M/C WILL BE DIFFERENT

3. TIME TO TIME VARIATION:

- CUTTING TOOL WEAR

 VARIATION FOR OTHER TYPES OF PROCESSES SUCH AS A

CONTINUOUS CHEMICAL PROCESS WILL NOT BE EXACTLY
SAME, HOWEVER THE CONCEPT IS SAME.

SOURCES OF VARIATION:

VARIATION IS PRESENT IN EVERY PROCESS DUE TO

COMBINATION OF THE FOLLOWING:

- EQUIPMENT

- MATERIALS

- ENVIRONMENT

- THE OPERATOR

- INSPECTION ACTIVITY
EQUIPMENT: TOOL WEAR
MACHINE VIBRATIONS
WORK HOLDING DEVICE POSITIONING
AND HYDRAULIC AND ELECTRICAL FLUCTUATIONS

MATERIAL: VARIATION IN FINISHED PRODUCT DUE TO

VARAIATION IN RAW MATERIAL

- TENSILE STRENGTH
- DUCTILITY
- THICKNESS
- MOISTURE CONTENT Etc.

ENVIRONMENT:

- TEMPERATURE
- LIGHT
- RADIATION
- HUMIDITY Etc.

OPERATOR:
- PHSICAL AND EMOTIONAL WELL
BEING ALSO CONTRIBUTE TO THE
VARIATION.
- CUT FINGERS
- PERSONAL PROLEM
- HEAD ACHE
- LACK OF UNDERSTANDING OF
EQUIPMENT
- LACK OF TRAINING
INSPECTION ACTIVITY:
- TOO HEAVY PRESSURE ON A
MICROMETER

SOURCES: - INSPECTOR
- INSPECTION EQUIPMENT AND THE
ENVIRONMENT