A

PROJECT REPORT
ON

ANALYSIS OF ROAD TRANSPORT CORPORATIONS

OF INDIA
(Transportation- Bus)

Submitted To: Submitted By:

Prof: S.Chinnam Reddy Mayur Karavadara (39)
Director Pankaj Patel (84)
Vasant Prajapati (91)
Vipul Zala (118)

S.K.Patel Institute of Management &

Computer Studies
Gandhinagar-23

1
 TABLE OF CONTENT

Sr. Topic Page No.

No.
1 Preface 3
2 Acknowledgement 4
3 Introduction to Transport Industry 5
4 Introduction to Road Transport 10
Corporation in India
4.1 GSRTC 11
4.2 DRTC 13
4.3 RSRTC 14
4.4 UPSRTC 18
5 Services rendered by RTCs 22
5.1 GSRTC 22
5.2 DRTC 23
5.3 RSRTC 30
5.4 UPSRTC 33
6 Concession provided by RTCs 35
6.1 GSRTC 35
6.2 RSRTC 37
7 Awards to GSRTC 40
8 Comparative study of different RTSs 41
9 Theoretical aspects of study 43
9.1 SWOT Analysis 43
9.2 Porter’s Five Forces Model 44
9.3 PESTEL Model 45
10 Limitation of the study 47
11 Bibliography 48

2
 PREFACE

First of all let’s understand the meaning of the road transport

corporation of India. Transport Corporation of India (TCI) was set
up in 1958 with one objective. To professionalise the cargo
transportation industry in India. Four decades later, TCI today is the
foremost conventional cargo transportation company in Asia and the
4th most respected service organization in India.

TCI has the largest network of strategically located 1000

company owned branches, covering almost all the cities and towns of
the country.

TCI owns well equipped and secure godowns, offices and

warehouses having an occupied space of over 3 million square feet.

TCI handles over 5.5 million tons of cargo annually. Moving a

variety of cargo that includes raw materials, industrial products,
consumer durables, drugs and pharmaceuticals, agricultural products
and recently having moved on to more sophisticated items like
refrigerated cargo, time sensitive and high value cargo.

TCI operates a mammoth fleet of over 3000 trucks moving

15,000 consignments daily. Using state-of-the-art equipment to
transport consignments of any size, weight and dimensions including
heavy duty equipment and provide accurate and timely information to
its customers and meet shortened response time requirement.

It opened its doors to computerization 20 years ago and today all

the Controlling Centers have on-line computerized operations.
Supported by well documented systems and procedures assuring
consistency and efficiency in its operations and customer care
throughout the country.

TCI has a satisfied client base of 150,000, which includes the top
500 Indian companies. TCI's strength lies in its people. A dedicated
team of 4000 employees ensures that the company stays ahead,
meeting all challenges, achieving the goals while being guided by the
MISSION as laid down by the organization. Meeting the company's
commitment towards excellence in every sphere of its activity.

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 Due to the usefulness and importance of the transport
corporation of India it is necessary to understand it.

ACKNOWLEDGEMENT

It is the moment of pleasure for us to present the report in front

of you. First of all we are very thankful to the institute S.K.Patel
Institute of Management and Computer Studies and the Director of the
institute Prof: S.Chinnam Reddy to give us the opportunity to work for
the project.

Secondly we are thankful to the faculty of the institute for giving

us the full supprt in each and every step in the report.

Lastly we are thankful to each and every person who have

helped us directly or indirectly to make the report possible.

Mayur Karavadara (39)

Pankaj Patel (84)
Vasant Prajapati (91)
Vipul Zala (118)

4
 INTRODUCTION TO TRANSPORT
INDUSTRY

Transport plays a principal role in economic development of any

area. A well laid-out road network is essential for efficient and cost
effective movement of men and materials, without which trade and
industry cannot maintain a competitive edge.

Transportation industry is the most important industry. Each and

every person requires transportation facility to move from one place to
other place. We can not imagine what would be the life of human being
with out transportation. Mainly transportation can be done through air
or through water or through land. In India mainly the common man use
the land transportation which includes rail or bus services. Here our
focus is on transportation through bus.

At ancient people mainly use bullock cart as their transportation

need. At that time it took so many days to go from one place to
another place. But as India being more global the use of other means
of transpiration has increased like railways and air transportation.

Until independence, this industry was in the hand of private

operator, with the exemption of the few provinces. Due to the heavy
competition Government of India enhanced “Road Transport
Corporation Act, 1950”. By the year 1987-88 there are 66 RTCs
operating in the country. This is the first invention in the bus
passengers transport industry. The objectives as laid down by RTC act
are “To provide an efficient, adequate, economic and properly co-
ordinated transport services and to run on business principle”.

With the changing economic scenario, factors such as

globalization of markets, international economic integration, and
removal of barriers to business and trade and increased competition
have enhanced the need of transportation. It is one of the most
important infrastructure requirements which is essential for the
expansion of opportunities and plays an important role in making or
breaking the competitive positioning.

Bus transportation is the only means of mobility and accessibility

for a majority of people belonging to middle and low income groups. In
India public bus transportation under state supervision, is carried out

5
through Road Transport Corporations. Bus depots are the key center to
organize the planning, operation and maintenance of bus services.
Location and sizing problems do exist both in urban and rural areas.

There has been heavy investment in the transport sector since

Independence and the progress has been significance. But the task is
so gigantic that it would require many years and large doses of
investment to bring about the desired improvement in the country's
transport system.

Today the Indian customer's standard and the level of

expectation have gone up dramatically . They have become world
class customers and thus expect world class services. Hence it is
customer service which is going to give the competitive edge to any
industry in the future. This section provides an analysis of trends in the
growth of road infrastructure and transport services, as well as
information on major road investment projects. A “road” is defined as a
formed path suitable for use by all forms of non-guided vehicle
transport.

Significance of Transportation

Effective transportation is indispensable to economic progress.

Mining, manufacturing, trade and banking and agriculture are also
necessary, but these activities, like many others, depend upon
transportation. Without adequate facilities for moving goods and
people from place to place, economic and social activities can be
carried on in a limited way only. Using a mobility index that combines
available data on transport facilities and movement of passengers and
freight, Wilfred Owen finds out that immobility and poverty go
together. The countries with low per capita had a mobility index for
freight and passenger transport in single digits, whereas this index was
significantly high in countries with high per capita income. Indeed, a
more recent study finds out that every one-percentage growth in the
Indian economy presumes a growth of 1.2 to 1.4 per cent in the
transport sector.

Economic Functions of Transportation

Transportation is an economic function, that is to say, it serves

along with other productive functions in the production of goods and

6
services in the economy.

 Creation of Utility. Production has been defined as the creation

of utility, i.e., the quality of usefulness. Transportation creates
the utility of place, and to a lesser degree, that of time.

 As a cost of production. Since transportation is a part of

production, an increase in its efficiency helps in reducing the cost
of producing goods and thus reduces their prices.

 Cheaper transportation has both direct and indirect effects

on cost of production. Directly, reduction in transport rates
laid to overall lower production costs by lessening the outlays for
assembling raw materials and shipping finished products by
reducing the expense of travel. Indirectly, cheaper transportation
tends towards lower cost of production by making possible
more efficient extraction and manufacturing, through promoting
the division of labour and large-scale production.

 Specialization and division of labour. Transportation enables

society to enjoy advantages of specializations of resources, ad
the benefits of labour by making it possible for products to be
brought great distance, thus avoiding the necessity for local
production for all conceivable commodities of need. Each
economic region can thus concentrate upon the goods and
services for which it is best adapted either through natural
resources endowment or through historical development. It,
thus, leads to a better economic use of available resources.

 Large-scale marketing. Closely associated with the foregoing

is the fact that transportation helps to expand the size of market.
No modern large-scale producer could operate if he will to serve
only the local market. Obviously, a large-scale production is
possible when the market extends to the whole nation and in a
few cases to the whole world.

 Consumption of wealth. Transportation is also related to

consumption of wealth. It increases the quality and variety of
consumable goods, thereby stimulating wants. There is more
production because of the decrease in the cost of production
brought about by transportation. A greater variety occurs
because transportation enables a community to enjoy even

7
 those goods that could not be produced in the immediate
vicinity.

Social and Political Functions of Transportation

 Transportation performs many social and political functions.

 Transportation raises the standard of living, making possible

improved housing, clothing, food and recreation.

 It helps break the barrier of isolation by promoting social

interaction and thus promotes culture and intelligence, especially
in a country of the size and population of India.

 It promotes national unity in that it promotes homogeneity

among the people. Another reason is that it creates a need for
political unity, by making the different parts of the country
economically interdependent.

 It helps in the strengthening of national defense. It is an

important agency which helps in the mobilization of the entire
resources of a country in the event of war and peace.

 In modern world, transport along with energy is the basic

infrastructural requirement for industrialization. The developing
countries have accorded it an important place in their
programmes of economic development. Transport provides a
vital link between production centers, distribution areas and
the ultimate consumers. It also exercises a unifying and
integrating influence upon the economy. Important means of
transport are railways, roads, water transport (both inland and
overseas) and air transport.

Transport Development in India

The programmes of transport development occupy a

significance place in our five year plans. Transport has been seen as
the basic infrastructure which is crucial for the success of a

8
developmental plan. The second Plan was more forthright in stressing
the need for transport development when it stated: "An efficient and
well developed system of transport and communication is vital to the
success of a plan of economic development which lays stress on rapid
industrializations." The theme has run throughout all the plans
development. The share of the transport sector has increased over the
years, from a mere 1.9 per cent in 1950-51 to about 4.5 per cent in
1994-95.

Growth of RTCs in India

As the bus transportation is the only means of mobility and

accessibility for the majority of the people of middle and low income
group. The Road Transport Corporation is growing fast in India.

Growth of RTCs in India

Year No. of No. of people Total

Corporations transported (in Employees
billion)
1960-61 28 26.2 141000
1970-71 52 80.7 277000
1980-81 52 187.5 421000
1987-88 66 350.1 708000

No. of Corporations: the no. of corporation has increased from 26

to 52 in the ten years from 1960-61 to 1970-71. the growth rate is
86%. From 1970-71 to 1980-81 there was no visible growth in the no.
of corporation. From 1980-81 to 1990-91 the increase in the transport
is 27%
In the no. of people transported, the growth rate is 208% from
1960-61 to 1970-71, 132% from 1970-71 to 1980-81, 86.7% from
1980-81 to 1990-91. so we can say that the growth rate has
decreased.
In the no. of employees, the growth rate is 96.45% from 1960-61
to 1970-71, 51.99% from 1970-71 to 1980-81, 68.17% from 1980-81 to
1990-91. So we can say that the growth rate has decreased and now it
is increasing.

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INTRODUCTION TO ROAD TRANSPORT
CORPORATIONS IN INDIA

There are 66 road transportation corporations in India. Some of

them are:

 Gujarat Road Transportation Corporation

 Rajasthan State Road Transportation Corporation

 Delhi Road Transportation Corporation

 Uttar Pradesh State Road Transportation Corporation

 A.P. Road Transportation Corporation

 Maharashtra State Road Transportation Corporation

 Tamil Nadu Road Transportation Corporation

 Karnataka Road Transportation Corporation

 Jammu and Kashmir Road Transportation Corporation

 Panjab State Road Transportation Corporation and many more….

We have taken four road transport corporation for the study and
they are Gujarat, Rajasthan, Delhi and Uttar Pradesh.

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 Gujarat State Road Transport Corporation (GSRTC) is a
passenger transport organisation providing bus services both within
Gujarat and neighbouring states.

GSRTC came into existence on 1st May, 1960 on formation of

Gujarat. From a modest beginning of 7 divisions, 76 depots and 7
divisional workshops and a fleet of 1,767 buses it has gone to,

 16 Divisions
 132 Depots
 226 bus stations
 1,554 pick up stands
 8,500 buses

This remarkable growth is an outcome of unflagging effort of

more than 50,000 workforce, dynamic management and sustained
support from the state govt.
It has built up formidable technical facilities. These are:

 Three level maintenance and repair facility- 138 depot

workshops, 16 divisional workshops and a central workshop
 7 tyre retreading plant
 Bus body building plant (1000 bus bodies/ year)
 Ticket printing press

Computerization in GSRTC

 20 Local Area Network (LAN) systems

 10 bus stations computerized for passenger reservation

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  The following are computerised
o Employ P.F & Family Pension
o Pay bill System
o Ticket Inventory System
o Laboratory Test Reports Analysing System
o Inventory Management System

Computer Training
Periodical training programmes are arranged for imparting basic
computer training to the officers/employees working in different
departments of central office, Central Workshop and divisions. In
addition to this, personnel of the Corporation are deputed from time to
time for attending special courses on computer application conducted
by Central Institute of Road Transport (CIRT), Pune.

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 DELHI ROAD TRANSPORT CORPORATION

Govt. of India, Ministry of Transport took over the local bus

services in Delhi in May 1948 in the name of Delhi Transport Service
when they found that the services offered by Gawalior and Northern
India Transport Company Ltd., the then licensee, were inadequate. A
Delhi Road Transport Authority was constituted under the Road
Transport Corporation Act, 1950. This Authority became undertaking of
Municipal Corporation of Delhi by an Act of Parliament in April, 1958.

On the recommendation of a Working Group of Planning

Commission which concluded that Delhi Transport as an extension of
Municipal Corporation of Delhi had not been functioning efficiently and
adequately resulting in leakage of revenue and very high operation
cost, Govt. of India took over the management of the undertaking by
passing the Delhi Road Transport Laws (Amendment) Act, in 1971. It
took over the assets and liabilities from the erstwhile Delhi Transport
Undertaking (DTU) operated by the Municipal Corporation of Delhi till
2nd Nov, 1971. Thus the DTC was set up in 1971. In section 22 of the
Road Transport Corporation Act, 1950, following objectives were laid
down for the DTC:

• To provide or secure or promote an efficient, economical, reliable

and properly coordinated system the road transport in Union
Territory of Delhi and any extended area.
• To act on business principles.
• To achieve a high level operational efficiency.
• To charge fares not exceeding those prescribed by the State
under Section 43(1) (i) of the Motor Vehicle Act, 1939.
• To attain financial self-sufficiency.

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 DTC which was functioning under the administrative control of
Govt. of India was finally taken over by Govt. of NCT, Delhi on
05.08.96.

Route followed by DTC:

Delhi Gate, Jama Masjid, Shanti Van, Firojshah Kotla, Supreme

Court, Vijay Chowk, Embassy Area, Qutab, Lotus Temple, Nizamuddin,
AIR, Bangla Sahib, L.N. Temple.

RAJASTHAN STATE ROAD TRANSPORT CORPORATION

RSRTC was established on 1st October 1964 and is the largest

provider of intercity bus transportation in Rajasthan. The Corporation
has its Head Quarters in Jaipur

The Corporation serves a diverse customer base. RSRTC is

uniquely positioned to serve this broad and growing market because:

 Offers low fares for passengers everyday.

 Spacious and convenient Bus Stands with all amenities for
waiting and in-transit passengers.
 Offers the only means of regularly scheduled intercity
transportation to most cities, towns and small villages across the
State and neighboring States.
 Offers reservation facilities to all deluxe and express buses.
 Provides additional seats during peak travel periods to
accommodate passengers.
 As a socially conscious body offer concessions in fares and
facilities to physically challenged.
 Offers concessions to the sick, SC and ST, freedom fighters,
widows and families of soldiers who died in war.

The corporation has 48 depots spread over the State. The

corporation buses daily cover over 1.5 million kilometers catering to
nearly 1 million passengers through its network of over 13000 services
to all-important places in Rajasthan and adjoining States of Gujarat,
Haryana, Punjab, Delhi, Uttar

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 RSRTC is operating regular air-conditioned and super deluxe
buses between Jaipur and Delhi. To keep impeccable safety standard
RSRTC maintains a high turn over of buses. Not keeping a bus in
service on average for more than seven years. RSRTC is also socially
conscious and affords concessional rates to senior citizens, physically
challenged persons and relatives of soldiers who died in war.

OBJECTIVES: -

• The corporation's main objectives are:-

 To provide efficient, adequate, economical, safe and well

coordinated passenger transport service.
 Through the development of transport facility, development of
this virgin desert land for our national economy.

With these objective RSRTC has been providing services not only
on notified routes but also on sub non-nationalized routes for the
convenience of the public. Inter State Services were also being
extended to the neighboring States for a coordinated transport service
system.

INFORMATION TECHNOLOGY IN R.S.R.T.C.s

 One of the highest spenders in implementation of IT

 One of the most efficient organizations in operations
management

Implementation and effective use of IT has helped RSRTC in :

 Better services to passengers

 Effective managerial controls
 Reduction in work load and waiting time of conductors
at the counters
 Effective maintenance management of vehicles

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  Faster communication of information
 Reduction of passenger's waiting time
 Better inventory control
 Standardization and simplification

Major Areas of IT Applications :

Functional Area Name of the application

Operations Online Tickets Accounting
System
Advance & Current Ticket
Issuing System
Maintenance Vehicle Maintenance System

Inventory Stores Inventory System

Management System Inventory Management System

Administration MIS - Management Information

Systems
PIS- Personnal Information
Systems
Computer & IT Cell Website & E-mail Management

Accounts Pay Roll System

Financial Accounting
Information System

Platform Used Software Used

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Unix System Cobol
Network systems Fox base
DOS/Windows/Linux Fox pro
Computerized Vehicle Testing Visual Basic , SQL Server
Equipment

Achievements in RSRTC computerization:

 All Depots are computer.

 More then 40 Bus stations are computerized for passenger
reservations
 This STU have a complete MIS data monitoring software for
the entire corporation
 Global Positioning System for Bus Tracking
 Corporate network and internet Facility at every desk.
 Connecting all computerized bus stations for onward and
return journey
 Interactive Voice Response System(IVRS) for the Shedule
Enquiry and Reservation Status.

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 UTTAR PRADESH STATE ROAD TRANSPORT
CORPORATION

MISSION: -

Efficient, Economic, Co-ordinated & Adequate passenger Road

Transport Services.

ENDEAVOUR: -

Safety, Passenger Comfort, Environment Conservation,

Regulated Services on Road Network.

THEIR APPEAL: -

 Help us to maintain the vehicles, bus stations and bus shelters

neat and clean. Protect them as you would protect your own
Properties.

 Avoid showing your ire on the buses.

 Insist on getting a valid journey ticket and pay the correct

amount, as the money denied to UPSRTC is benefit denied to you, the
commuter.

NEWS: -

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 UPSRTC turns around to profit in 2004 - 05. (Net Profit of Rs. 3
crore)

 The idea is to make traveling by buses an experience from

merely a necessity.

 Safe & comfortable journey on a wide road network across U.P.

& its neighboring states is our objective.

UPSRTC is a public sector passenger road transport corporation

providing services in the state of Uttar Pradesh and other adjoining
states in North India. With a fleet size of around 6800 buses we
operate over 2.1 million kilometers catering to the travel needs of over
1 million people and earning over Rs. 24 million everyday. Provision of
adequate, efficient, well co-ordinated, comfortable and economical
services to our passengers, while earning enough for self-sustenance &
growth, is our motto.

BRIEF HISTORY

Passenger road transport services in the state of U.P. started on

15th May, 1947 with the operation of bus service on the Lucknow -
Barabanki route by the erstwhile U.P. Government Roadways.

Subsequently, during the fourth Five Year Plan, the erstwhile UP

Government Roadways was rechristened as Uttar Pradesh State Road
Transport Corporation (UPSRTC) on 1-6-72 under the provisions of the
Road Transport Act, 1950 with the following objectives:

 For the development of the road transport sector correlated to

which would be the overall development of trade & industry.
 For coordination of the road transport services with other modes
of transport.
 For providing or causing the provision of an adequate,
economical & efficiently coordinated road transport service to
the residents of the state.

At the time of establishment of the Corporation it had a fleet of

4253 buses which were operating on 1123 routes, over a total of 122

19
thousand kilometers of road length at an average route length of 109
kilometers. The corporation's earned kilometers operated at that time
were 228.8 million kilometers. While the total number of passengers
carried by its buses totaled 251.3 million.

By the end of the decade the fleet of the corporation had

attained strength of 5679 buses, the operations had increased to 1782
routes over a road length of 263 thousand kilometers, while the
average route length increased to 148 kilometers. As a result of this
increase in operations, the earned kilometers totaled about 396.2
million kilometers, while the total numbers of passengers carried
totaled over 449.1 million.

The end of the VI five year plan saw a further increase in all
operational parameters being achieved by the corporation. With the
increase in fleet strength of 6198 buses, the earned kilometers of the
corporation rose to 427.7 million kilometers.

During the VII five year plan emphasis was placed on

strengthening the fleet of the corporation. By the end of the plan
period the fleet had risen to 8161 buses from the initial strength of
6198. During the plan period, 5191 new buses were inducted in the
fleet, 3228 for replacement and 1963 for augmentation. This increase
had to be made in order to compensate for the gradual discontinuation
of about 1000 hired / undertaking buses which were operating on the
nationalized routes of the state, under control of the corporation.

During the VIII five year plan 2722 buses were replaced with new
buses however 3142 buses were auctioned.

During the IX five year plan 2427 buses were replaced and
3785 buses were auctioned, In the annual plan (2003-04) the
corporation has planned to replace 1000 buses. The plan proposes an
investment of Rs. 1150.50 million on the purchase and fabrication of
new buses and on renovation of old road worthy buses & Rs. 307.7
million on additional passenger amenities for its passengers &
modernization of its workshops, procurement of new tools &
equipment and computerization.

The resources for these investments shall be available from

finance from financial institutions (LIC, HUDCO, etc.), commercial
banks and public funds through issue of bonds. Further, in view of the
paucity of funds to replace the aged fleet, the corporation hired buses
to operate on nationalized routes under its control. By the end of 2002-

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 2003, 1167 private buses were being operated under this scheme.
The Corporation has also commenced the operation of AC Buses
(HIMANI & SHEETAL) and non stop inter city services (PAWAN).

INFRASTRUCTURE

The corporate office of the corporation is situated at Lucknow.

The Corporation has been reconstituted on 31.10.03 with the services
in the state of Uttaranchal firming a separate corporation.

For efficient functioning the corporation has been divided into

regions totaling 15. Each region has a regional workshop where major
repair and maintenance work as well as assembly reconditioning work
is performed.

Each region has been further divided into operational units called
depots. The total number of depots in the corporation is 98, including
car-section. Each depot has a depot workshop attached to it to provide
supportive maintenance facilities.

For heavy maintenance and repair of vehicles, reconditioning of

major assemblies, renovation of buses and construction of bodies on
new chassis, two Central workshops have been established in Kanpur:
Central Workshop, Rawatpur and Allen Forest Workshop, Allen Forest.

Six tyre retreading plants are established at Gorakhpur,

Ghaziabad, Bareilly, Kanpur, Saharanpur and Allahabad to provide in-
house tyre retreading facilities.

For repairs and maintenance of staff cars belonging to the

State Government and the Corporation, a separate unit named Car
Section is established in Lucknow.

For imparting training to drivers and technical staff, a Training

School is established in Kanpur. The locational details of the various
units of UPSRTC are available in the list of regions.

Region
No. of Depots

1 Agra 6
2 Aligarh 7
3 Moradabad 5
4 Ghaziabad 6

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 5 Meerut 8
6 Etawah 5
7 Kanpur 6
8 Jhansi 6
9 Lucknow 9
10 Bareilly 6
11 Allahabad 7
12 Azamgarh 7
13 Gorakhpur 6
TOTAL 97

SERVICES RENDERED BY RTCs

GUJARAT ROAD TRANSPORT CORPORATION

GSRTC provides a variety of services, These includes

 Mofussil Services connect major cities, smaller towns and

villages within Gujarat.
 Intercity Services connect major cities - Ahmedabad, Vadodara
and Rajkot. These provide a quick and cheap mode of transport.
 Interstate Services connect various cities of Gujarat to the
neighbouring states of Madhya Pradesh, Maharashtra and
Rajasthan
 Parcel Services are available for transporting goods.
 City services GSRTC provides city bus services at Surat,
Baroda, Rajkot, and Gandhinagar-Ahmedabad.
 Special Services :GSRTC provides the following special services

• Services to accomodate some major schedules of railway

• Festival services
• Services connecting to industrial zones
• Services connecting to schools and colleges
• Services connecting to pilgrim places
• Contract services - Buses are given out on contract basis to
the public for the special occasions

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 Road Safety Week

GSRTC also provide the service of road safety week. GSRTC is

committed to ensure safety of its passengers and others. The "Safety
Week" is a public expression of this continuing commitment of GSRTC.
While each GSRTC bus carries the "Road Safety Week" logo to
strengthen all round safety consciousness, the normal procedure of
technical checkup of vehicle before departure, careful driving, speed
limit adherence and passenger flow management are observed with
redoubled vigour during the week.

DELHI ROAD TRANSPORT CORPORATION

DTC City Bus Services

DTC has deployed about 3105 CNG buses for the city/NCR
service. There are about 814 routes, out of these routes DTC buses are
plying on 750 routes on Delhi Roads. The fares of different category of
services are given hereunder: -

a ORDINARY
) SERVICE
) a. 1 - 4 Kms. Rs. 2/-
) b. 4 - 8 Kms. Rs. 5/-
) c. 8 - 12 Kms. Rs. 7/
) d. 12 - onwards Rs.10/
-
b LIMITED SERVICES Rs.10/
) -
c NIGHT SERVICES Rs.10/
) -
d GREEN LINE Rs.10/
) SERVICES -
e RAILWAY SPL. Rs.10/

23
 ) SERVICE -
f) PALAM COACH E
SERVICES
) 1. Adult Rs.50/
-
) 2. Child/Luggage Rs.25/
-

DSRTC also conduct Sight Seeing Tours (Delhi

Darshan)

DTC daily operates Sight Seeing Tours from Scandia House. The
fare of Delhi Darshan Service is Rs.100/-. The Delhi Darshan ticket of
Rs. 100/- will be valid in all city services on the pattern of DTC Green
Card. Children between the age of 5 - 12 years will be charged half
ticket i.e. Rs. 50/-. The detailed tour programme is given as follows:

(A) Ist Tour

Tourist Place Duration of Haltage

a) Red Fort 45 Mts.
b) Delhi Metro (Kashmere Gate) 45 Mts.
c) Raj Ghat 15 Mts.
d) India Gate 15 Mts.
e) Indra Gandhi Samriti 30 Mts.
f) Qutab Minar 30 Mts.
g) Lotus Temple 30 Mts. (Monday closed)
h) Birla Mandir 30 Mts.

Green Card Services

DTC issues Green Card daily which is valid for traveling in all DTC
City bus services except Palam Coach & Tourist services through out
the day. The fare is Rs. 25/- only.

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DTC passes:

• DTC introduces Computerized Bus Pass System

• Download Computerised Bus Pass Application Form
• You may get DTC Bus Pass
• Know about Pass Sections
• Do you know the procedure for obtaining a Bus Pass?

DTC introduces Computerized Bus Pass System

• DTC launches computerizations of Bus Passes from February,

2001.
• First introduction at Scindia House and 34 Bus Pass Centres
computerized and one pass centre is functioning manual all over
Delhi.
• All Bus Pass Centres shall be computer networked through 64
KBPS Leased lines/ISDN.
• Bus Passes/Photo ID cards can be issued/renewed from any of
the computerized Bus Pass Centres.
• Bus Passes shall be issued by computers within 2 minutes.
• Each Bus Pass holder shall be photographed through a digital
camera and issued a Photo ID card.

• Photo ID card shall be valid for one year for general public and 5
months for students.
• Bus Pass shall be valid in conjunction with the Photo ID card only.
• Service charge of Rs.10/- shall be payable for issuing the Photo
ID card.
• Service charge of Rs.2/- shall be payable by the students for
each new/renewal of Bus Pass.
• Service charge of Rs.7 shall be payable by general public for
each new/renewal of Bus Pass.
• Bus Pass shall be issued for 1-2-3-4-5 months as per choice of
the applicant in place of the present system of monthly/quarterly
issue of the Bus Passes.
• No security deposit shall be payable. No requirement of carrying
photograph with application.
• Bus Passes can be renewed during the last 5 days of the expiry
of Bus Pass failing which the Pass-holders shall pay Rs. 10/-
towards reactivation charges.
• No change in existing Bus Pass fare structure.

25
DTC Bus Pass

DTC issues passes to student, general public, police, resident of

resettlement colonies, etc. The details of various types of concessional
passes issued by DTC for city service is given below:

S.N TYPE OF CONCESSIONAL DENOMINATION OF

o PASSES PASSES ( In Rs.)
1 Student Concessional Passes
) a) Monthly Destination 13/-
) b) All Route Passes 13/-
) c) All Route (G.L.S.) 55/-
d) All Route Ordinary Pass 150/-
2 a) Resettlement Colony 0 TO 10 50/-
KMS.
b) Resettlement Colony Above 10 100/-
KMS.
3 General All Route Passes (G.L.S) 450/-
4 Police All Route Passes 400/-
5 Press All Route Passes 100/-
6 Senior Citizens Above 60 Years (All 50/-
Route G.L.S.)
7 Free Passes )
) a.) Disabled Persons Passes (
) b.) Freedom Fighters with one )
Attendant
) c.) Sports Man (International) )
) d.) National Awardees )
) e.) War Widows & their )
Dependents
f.) MLA's/MP's of Delhi with one
attendant
7 Inter-state (NCR) passes*
a.) Delhi to Bahadur Garh 575/-
b.) Delhi to Gurgaon 700/-
c.) Delhi to Faridabad 825/-
d.) Delhi to Ghaziabad 860/-

26
 These passes shall be valid for performing unlimited journeys
within National Capital Territory of Delhi on All Route DTC buses
excluding Palam Coach and Tourist Services in addition to and fro
journey to the satellite town route buses mentioned o the bus pass e.g.
bus pass for Delhi to Gurgaon shall be valid for performing unlimited
journeys within NCT of Delhi and to and fro journey for Gurgaon only.

Pass Sections

For the convenience of the public, DTC has opened PASS

SECTION at 37 different locations including the centralised location at
Scindia House.( Phone No. 23317445 ). Anybody wanting to get DTC
Pass, may personally contact at any of the following locations :-

S.NO S.NO
LOCATION LOCATION
. .
1. Scindia House 19. Red Fort
2. Central Secretariat 20. Delhi Gate
3. Sarojani Nagar Depot 21. Jheel (Manual)
4. Hous Khas 22. Shahdara Terminal (New)
5. Mehrouli 23. Nand Nagri Depot
6. Nehru Place 24. Noida Sector -32.
7. Kashmere Gate 25. Karol Bagh Terminal
8. Timar Pur 26. Shadipur Depot
9. Azad Pur Terminal 27. J.N.U.
10. Wazir Pur Depot-I 28. Uttam Nagar Terminal
11. Mangol Puri 'S' Block 29. Lajpat Nagar.
Delhi University South
12. 30. Hari Nagar Depot-I
Campus
13. Hasan Pur Depot 31. Najaf Garh Terminal
14. Raja Garden Terminal 32. Bawana Depot
Swami Shradha Nand College,
15. Jamia Millia Islamia Univ. 33.
Alipur

27
16. Peeragarhi Depot 34. Delhi University (North Campus)
17. Seema Puri Depot -2 35. Shahbad Dairy
18. East Vinod Nagar Depot

Procedure for obtaining a Bus Pass.

For obtaining the DTC Bus Pass, prescribed form priced at Re. 1/-
for manual passes and Free for Computerized passes is to be filled-up
which is available at all the 37 respective manual and computerized
pass sections mentioned above. The following documents are required
for different categories:

a) FOR STUDENT CONCESSION PASSES

1 Photo + Form attested by School Authorities

b) FOR RESETTLEMENT COLONIES

Possession letter of Plot + Ration Card.

c) FOR SENIOR CITIZENS

Certificate of Age proof + one Photo + Proof of residence of Delhi &

attested 'pass form' from Gazetted Officer/MLA/MP to certify that his
income from all sources is not more than Rs. 75,000/- per annum.

FREE PASSES

d) FOR HANDICAPPED PASS

Ration-Card of Delhi + Medical Certificate + I.Card issued by S.D.M of

respective area.

e) FOR WAR WIDOWS PASS

Concerned certificate + Ration Card of Delhi + Copy of Pension Book.

f) FOR FREEDOM FIGHTER

Concerned certificate + Ration Card of Delhi + Copy of Pass Book

28
issued by Bank, from where drawing the Pension.

g) FOR SPORTS MAN (INTERNATIONAL)

Certificate issued by Host Country & Govt. of India for representing

India in INTERNATIONAL GAME i.e. Asiad & Olympic + Ration Card of
Delhi.

h) INTERNATIONAL AWARDEES

Concerned certificate + Ration Card of Delhi.

DTC Parking

People are aware that the number of registered vehicles in Delhi is

more than the sum total of vehicles in Delhi is more than the sum total
of vehicles registered in Mumbai, Kolkata, Chennai, Hyderabad and
Bangalore.

Enormous increase in the number of vehicles has compounded the

problem of parking, which is already very acute.

In order to mitigate the difficulties faced by the public, DTC has taken
the initiative to provide parking facilities at its 34 Depots and 14
Terminals at very reasonable charge w.e.f. 19.4.2004.

List of Bus Terminals

1. IIT Gate Terminal (Hauz Khas) 2. Nehru Place

Terminal
3. Mehruali Terminal 4. Jal Vihar Terminal
5. Karawal Nagar Terminal 6. Shadara Terminal
7. Ambedkar Stadium (Delhi Gate) 8. Azadpur Terminal
9. Raja Garden 10. Karampura
11. Uttam Nagar 12. Church Road
13. Mangolpuri

29
 RAJASTHAN STATE ROAD TRANSPORT CORPORATION

Best Travel Options

RSRTC has played a major role in providing travel services to the

traveler and to make their travel by bus more enjoyable.

 RSRTC operate its services under RTC and MV Act provisions and
there by ensure safe and secured journey.
 RSRTC ensure punctual and time bound services.
 For the safety and security all the passengers traveling are
covered under insurance.
 RSRTC offers a coordinated and integrated transport system
incorporating village travelers– long distance travelers and inter
state passengers.
 Enhanced public conveyance through online ticketing facility
from 20 kiosks in Jaipur city.
 Onward and return ticket facility.
 Offers free travel facility to section of passengers under social
obligation.
 RSRTC deluxe and Air Conditioned services provide the best
quality traveling condition available in the country.

30
DIFFERENT BUS SERVICES

 Gold line services: -

Launched India's most luxury bus services between Jaipur and

Delhi using State of Art Volvo Buses – A new traveling experience.
This is a 45 seater spacious AC bus.

 Air-condition pink line services: -

RSRTC has a novel concept of providing homely comfort to its

clientele for providing better convenience and facility to the public
and tourist in special, Air Conditioned Services has been provided in
main routes like Jaipur – Delhi, Jaipur – Agra and Jaipur – Udaipur.

 Super deluxe silverline services:-

More than 150 Deluxe bus services were made available

connecting District Head quarters as well as towns and cities with in
and out side neighboring States.

 Sleeper coach green line: -

10 sleeper coaches introduced in long distance night services

like
Jaipur, Udaipur, Ganganagar, Haridwar, Kota, Bikaner and Pilani.

 Long distance express and night services- blue line

services: -

For the convenient of the passengers and to save the passenger

time, RSRTC has also operating night services through out the State
as well as to neighboring States.

 Deluxe coach-star line:-

At reduced Fare rate comfortable journey was provided in major

trunk routes.

 Inter state services: -

31
 Inter State services were made available by RSRTC to the
neighboring States of Delhi, Haryana, Uttar Pradesh, Punjab,
Chandigarh, Madhya Pradesh, Gujarat, Maharashtra, Uttranchal,
Himachal Pradesh and Jammu & Kashmir.

 Ordinary services: -

For short distance and village travelers RSRTC operate services

connecting town and Panchayats to the District and Tehsils as well
as to the near by villages.

 CTS services: -

For extending travelling facility to the colonies and suburban

towns in and around Jaipur city RSRTC has been operating more
than 200 buses per day.

 Mela services: -

For catering the services for the social and religious gathering,
RSRTC operates special Mela Services.

 On contract services: -

RSRTC is also providing its buses for the purpose of tour,

marriage parties, LTC etc. as per requirement on prescribed rate.

 Short distance- gramin services: -

For short distance and village travelers RSRTC has been

operating services connecting town and Panchayats to the District
and Tehsils as well as to the near by villages.

 Sub urban services: -

To reduce the mounting pressure of urbanization, RSRTC has

been operating Sub Urban Services connecting the cities with near
by towns and villages.

32
 UTTAR PRADESH STATE ROAD TRANSPORT
CORPORATION

HIRED BUS SCHEME

A Scheme for hiring of buses of private operators to operate on the

nationalised routes.

Objective: - The scheme was introduced in 1992 with a view to enable

adequate and well coordinated passenger transport services on the
nationalised routes to the citizens of the State.

Concept: - Buses of the willing private operators are hired through the
tendering process for the specific routes on which the requirement
exists. The owner is then provided with the operation's schedule and is
expected to make available the bus (in proper condition & cleanliness
as per the agreement) alongwith the driver. The corporation provides
its conductor, ticket & stationary, bus station and other services for its
operations. The payment is made on the basis of the kilometers
covered, route category and bus type as per the schedule given below:
-

Route Category

S.No. Bus type A B C D E

33
 1 Mini Bus (22 - 27 seats) . . . . .
. - Plains 4.41 4.51 4.61 4.71 .
. - Hills 5.65 5.75 5.85 5.95 .
2 2 Mini Bus (More than 28 seats) . . . . .
. - Plains 5.05 5.20 5.35 5.55 6.35
. - Hills 6.50 6.50 6.50 6.50 6.50
3 Ordinary Big Buses 7.30 7.50 7.75 8.00 9.00
4 Express Buses 7.97 7.97 7.97 7.97 7.97
5 Semi-Deluxe Buses 8.47 8.47 8.47 8.47 8.47
6 Deluxe Buses 8.47 8.47 8.47 8.47 8.47
Air-Conditioned Big Buses (Ordinary/ Deluxe -
7 13.15 13.15 13.15 13.15 13.15
Plains)
Air-Conditioned Mini Buses (Ordinary/ Deluxe
8 8.78 8.78 8.78 8.78 8.78
- Plains)

Apart from the above incentives and penalties based on load

factor and revenue generation are also applicable. Details of these are
available in the tender form and can also be had from the regional
offices or the headquarters.

CHARTERED BUS

Availability Of Corporation Buses On Contractual Basis

• The fare rate for hiring a Corporation bus on contract basis is Rs.
20.08/km. In which Rs. 3.48 charges as extra tax and Rs. 16.60
per km. is Corporation's fare (for a minimum of 400 kms of
distance per day.)

Booking of UPSRTC's buses for marriage and other social

ceremonies

The following arrangements have been made for hiring a bus for
marriages and other social ceremonies only :

• Booking of buses done only for 24 hrs. from 5.00 a.m. of date of
booking till next day 5.00 a.m.
• Limits for minimum km covered is 250 kms instead of 400 kms in
the month of April, May and June and for rest of the month it is
200 kms instead of 350 kms.
• The rate of booking is Rs. 16.72/km and taxes will be charged
extra.

34
 • For the above purpose only those buses made available who
have age of more than 4.00 lakh kms and have bus utilisation is
245 kms/bus/day and Load factor 65% or less.

For UPSRTC's employee

• This facility is given to all employees for one time only

throughout the service period
• buses could be given only availability of the buses.
• Relaxation for employee is 50% on fare. Rest 50% fare,
passenger tax and surcharges will be borne by the employee.
• Under this policy only one bus will be allotted.
• At regional level only R.M. is authorized to give permission for
hiring a bus.

CONCESSION PROVIDED BY RTCs

GUJARAT STATE ROAD TRANSPORT CORPORATION

Fare Structure

Ordinary Services:

1. Rs.2.00 per passenger per stage of 6 Kms. or part thereof, but

Rs.1.00 per sub-stage of 3 Kms. or part thereof shall be
chargeable up to 40 stages.
2. Thereafter, Rs.1.50 per passenger per stage of 6 Kms. Or part
thereof shall be chargeable.
3. In addition to the fare calculated above, the passenger shall be
chargeable additional fare of Rs.2.00.
4. The minimum fare shall be Rs.5.00 per adult passenger and
Rs.3.00 per child passenger for the first stage of 6 Kms. or part
thereof.
5. There shall be no sub stage beyond 10 stage.

35
Express Services:

For Express Services the fare structure will be remain same as shown
above for ordinary services plus the following additional fares namely,

1. Rs.5.00 per passenger per stage of 6 Kms. or part thereof shall

be chargeable up to 5 stages.
2. Rs.7.00 per passenger for journey from 6 stages to 10 stages
shall be chargeable.
3. Rs.10.00 per passenger for journey beyond 10 stages shall be
chargeable.
4. The minimum fare shall be Rs.10.00 per adult passenger and
Rs.5.00 for child passenger for the first stage of 6 Kms.or part
thereof.
5. There shall be no sub-stage.

Gurjar Nagri bus services:

For Gurjar Nagri bus services the fare structure will be remain same as
shown above for ordinary services plus the following additional fares
namely,

1. Rs.10.00 per passenger for journey up to 10 stages shall be

chargeable.
2. Rs.20.00 per passenger for journey beyond 10 stages shall be
chargeable.
3. The minimum fare shall be Rs.15.00 per adult passenger and Rs.
8.00 for a child passenger for the first stage of 6 Kms or part
thereof.
4. There shall be no sub-stage.

City Services

Ahmedabad-Gandhinagar and Gandhinagar internal City as well as

other City services operated by GSRTC.

36
 1. Rs.2.00 per passenger per stage of 2 Kms. or part thereof for first
stage.
2. Thereafter Re.1/-per passenger per stage or part thereof from 2
stage to 9 stages.
3. Thereafter Re.1/- per passenger per every three stage or part
thereof beyond 9 stage.
4. In addition to fare calculated above Rs. 2.00 shall be chargeable
in Ahmedabad-Gandhinagar Point Services and Rs. 1.00 shall be
chargeable in Gandhinagar city point services.

Explanation

1. The child passenger fare shall be half fare of adult passenger

fare in all above services.
2. Where the total fares calculated under any of the provisions of
Ordinary, Express, Gurjarnagari and city services is not an exact
multiple Re.1/-, it shall be rounded off to next higher multiple of
Re.1/-

RAJASTHAN STATE ROAD TRANSPORT CORPORATION

CONCESSION BY RSRTCs

The Corporation provides concessions & facilities to various

sections of society including the physically challenged, students,
journalist, freedom fighters. In order to avail these concessions, prior
authorization by the respective depot, after fulfilling the requirements,
etc. is essential. For further information, please contact any of our
Depots or Bus stands.

The following category of passengers can avail concessional travel

facility in RSRTC services at the specified rate:-

SOCIAL OBLIGATIONS
Journalist FREE
Blind FREE

37
Freedom Fighter & Attendant FREE
Widows of Freedom Fighter FREE
War Widows & Dependent FREE
Tribal Girls Students (class I To FREE
VIII)
Mentally Retarded with companion 50%
Physically Challenged & Leprosy 75%
Cancer,Thelesimia Patient with 75%
companion
Deaf & Dumb 75%
Student 50%
Sr. CITIZEN, WHOSE AGE IS 65 OR 30%
ABOVE.

FARE & CONCESSIONS BY USRTCs

The fare of our services is based on the distance traveled, terrain

of operations - hills &/or plains and type of services - ordinary, express,
semi-deluxe &/or deluxe. The fare includes additional tax @ 21/121 of
the gross amount.

Further, the fare also includes accident surcharge and passenger

amenities surcharge as below: -

Additional Surcharge over & above total fare w.e.f. 14.03.2000

Kms Range Accident Claims Surcharge Passenger Amenities Surcharge

0-85 0.50 0.00
86-100 1.00 1.00
101-200 2.00 2.00
201& above 3.00 3.00

CONCESSIONS

The Corporation provides concessions on its fares &/or free travel

38
facilities on it's buses to various categories of citizens. The
concessions/free travel applicable to different category of citizens are
shown below.

A: CHILDREN

CATEGORY CONCESSION
UPTO 5 YEARS OF AGE FREE TRAVEL
MORE THAN 5 YEARS BUT UPTO 12 YEARS 50% OF FARE

TRAVEL CONCESSIONS

1: DISTINGUISHED CITIZENS

The categories of distinguished citizens given below are permitted to

travel free in corporation buses, the expenses of their travel are paid
by the concerned departments of the administration.

DISTINGUISHED CITIZENS PAYING DEPARTMENT

MEMBERS OF PARLIAMENT-
LOKSABHA/RAJYASABHA AND ONE CO-
PASSENGER
MEMBERS OF THE LEGISLATIVE ASSEMBLY
U.P. AND ONE CO-PASSENGER
MEMBERS OF LEGISLATIVE COUNCIL OF U.P.
AND ONE CO-PASSENGER
DISTINGUISHED REPORTERS.
FREEDOM FIGHTERS AND ONE CO-
PASSENGER
EX-MEMBER LEGISLATIVE ASSEMBLY OF U.P.
AND ONE CO-PASSENGER
EX-MEMBER LEGISLATIVE COUNCIL OF U.P.
AND ONE CO-PASSENGER
TRANSPORT COMMISSIONER'S OFFICE
UTTAR PRADESH LUCKNOW
LEGISLATIVE ASSEMBLY SECRETARIAT
UTTAR PRADESH LUCKNOW
LEGISLATIVE COUNCIL SECRETARIAT
UTTAR PRADESH LUCKNOW
INFORMATION DIRECTORATE UTTAR
PRADESH LUCKNOW
FREEDOM FIGHTERS WELFARE
CORPORATION LUCKNOW
ASSEMBLY SECRETARIAT UTTAR
PRADESH LUCKNOW
LEGISLATIVE COUNCIL SECRETARIAT
UTTAR PRADESH LUCKNOW

2: CITIZENS DECORATED WITH BRAVERY AWARD

Citizens of the state who have been decorated with bravery awards are
permitted to travel free of charge in corporations buses. The extra
charges and the taxes other than the fare of the buses are to be only
paid by them.

3: PHYSICALLY HANDICAPPED & BLIND CITIZENS

39
 i. Those who are totally blind or are partially blind (According to
the definition of physically handicapped public act 1995)
ii. Those who are dumb, deaf or both (According to the definition of
physically handicapped public act 1995)
iii. Those whose one arm or leg or both are amputated.
iv. Those whose one hand and one leg or both hands or both legs
are handicapped (paralyzed)
v. Those who are mentally retarded or challenged (According to the
definition of physically handicapped public act 1995)
vi. Leprosy free physically handicapped.

AWARDS TO GSRTCs
GSRTC has received a number of national awards for its
performance. The awards include its performance in various fields like
productivity fuel conservation etc.

 The Petroleum Conservation Research Association (PCRA)award

for the Second Highest KMPL, 1997-98.

Chairman (PCRA) and Secretary, Ministry of Petroleum & Natural

Gas, presenting the award to Sri Parmanand Khattar, Chairman
of GSRTC.

 The National Productivity Council Award for its performance,

1995-96.

Sri K.R. Narayanan Hon'ble President of India presenting the

award to SriSomubhai Patel, Chairman of GSRTC at New Delhi

40
  Indian Oil Corporation (IOC) award for the best diesel
conservation for Junagadh division, 1997-98.

Sri Varesh Sinha, Managing Director of GSRTC presenting the

IOC award t Sri J.D. Tilavat, Divisional Controller at Junagadh..

 Indian Oil Corporation (IOC) award for the best diesel

conservation for Upleta Depot, 1997-98.

Sri J.G. Hingrajia, Joint Managing Director of GSRTC presenting

the IOC award to Sri B.R. Mishra, Depot Manager-Upleta.

Comparative Information of Various STUs

Comparative Information of Various STUs

2003-04
Sr.No. Item A.P. Gujarat Karnataka Maharashtra M.P. U.P. Haryana

1 Average No. of
Buses 19012 8963 4396 16121 1690 7394 3334
Ion Road Fleet % 99.32 86.23 95.29 94.16 88.17 93.44 96.37

2 Age of Fleet
(yrs.) 6.01 4.41 5.87 9.58 5.06 3.69

41
 Overaged Buses
% 43.67 7.30 15.34 46.50 43.20 4.00

3 No. Of Accidents 2339 1618 838 3282 169 930 389

No. Of Fatal
Accidents 742 266 158 413 60 340 171

4 Earned Kms.
(lakhs) 22666 10126 5622 17652 1351 7483 3984
Vehicle
utilisation
(kms/bus/day) 326 309 349 299 219 275 327
Fuel Average
(kmpl) 5.37 5.24 5.25 4.81 4.03 4.88 4.68

5 No. of
Employees 119219 54523 23626 102464 10665 37747 18972
Staff per Bus 6.27 6.08 5.37 6.36 6.31 5.82 5.69
Employee
Productivity
(kms/empl/day) 51.95 50.74 65.01 47.07 34.62 49.04 57.38

6 Load Factor % 60 57 74 45 62 58 71

7 No. of
Passengers
(Lakhs) 9125 9967 6168 20705 571 3622 3968
Passengers /
bus / day 480 304 383 351 92 134 325

8 Total Income
(lakhs) 289566 124451 77319 268819 18000 81692 61040
Total
Expenditure
(lakhs) 292958 151269 74698 291393 22500 85365 67391
Profit / Loss
(lakhs) -3392 -26818 2622 -22574 -4500 -3673 -6352

9 Income per Km. 1278 1229 1375 1523 1332 1092 1532
Expenditure per
Km. 1293 1494 1329 1651 1665 1141 1692
Profit / Loss per
Km. -15 -265 47 -128 -333 -49 -160

10 Income per
bus/day 4161 3794 4806 4556 2910 3019 5002
Expenditure per
bus/day 4210 4611 4643 4939 3638 3154 5523
Profit / Loss per
bus/day -49 -818 163 -383 -728 -135 -521

42
 THEORITICAL ASPECTS OF STUDY

SWOT ANALYSIS OF TRANSPORT INDUSTRY

The full form of the SWOT is strength, weakness, opportunities

and threats Strength and weakness are internal to the company and
opportunities and threats are to the external of the company.

STRENGTHS:

 Government Enterprise
 Less private players
 Low fare
 Availability at all places
 For all class of people

43
WEAKNESSES:

 Less facility and poor services

 Timings are not kept
 Continuous losses
 Inefficient Buses

OPPORTUNITIES: -

 Through CNG buses it can compete with competitors

 To be a profitable industry
 Due to hike in prices of petrol people may transfer from private
vehicles to buses

THREATS: -

 Private players are emerging like Jeeps and Private agencies

 People are buying their own vehicles for transportation.

PORTER’S FIVE FORCES MODEL

There are mainly five factors that affect the business and it has
to keep in mind these five forces.

1. Bargaining Power of Suppliers

The suppliers for transport industry (Bus) are mainly the body
building industry like Ruby Rushi if they will increase the price or the
make their own buses.

2. Bargaining Power of Customers

 Anytime shift from bus to any other private Vehicle

 Anytime like may purchase their own Vehicle

3. Threats of Substitutes

 Substitutes may take over the market share of the company.

 Substitutes like Railways, Plane and Water (sea) transport.

44
4. Threats of Competitors

Competitor may lower the price or provide deter service so it is

also the threat for transport industry. Competitors like Jeeps, Travel
agency etc.

5. Threats of New Entrances

New company or new product may come and it affects the

business For e.g. New entrance like Tata’s one lakh rupees car.

PESTEL MODEL

There are basically six factors that affect the business and they
are:

• P- Political Factors
• E- Economical Factors
• S- Social Factors
• T- Technological Factors
• E- Environmental Factors
• L- Legal Factors

Political Factors: -

The transport industry is basically owned by Govt and due to the

Govt ownership always there will be a problem in the decision.
There will be a influence in each and every stage in the process.

45
Economical Factors:-

The factors like National Income, Population growth,

Infrastructure etc. They affect the business of the bus transport. If
the population bellow poverty line increase then there business of
bus transportation increase and otherwise may decrease.

Social Factors

Social factors such as people feeling, perception affect the

business. People do not perceive Bus as the fastest way of
transport so they use the private players service.

Technological Factors

Due to the technological factors the Tata will introduce one lakh
rupee car so people may purchase the car and it will reduce the use
of bus transport. Due to the technological factors the new and new
things are coming up so it may lead to some problem of the bus
transportation.

Environmental factors

Environmental factors also affect the business. The Govt will not
allow the bus to create more pollution creator so they have started
the CNG Bus services. So they have to take into account the
environmental factors.

Legal Factors

Legal factors include the law and rules and regulation. The bus
transport has to follow all that and it may hamper the business.

46
 LIMITATION OF THE STUDY

 First limitation is related to the time factor. Because it is very

difficult to cover all the aspect of road transport in a short
time duration.

 We have included only four transport corporation in to

consideration for the project and not all because to take all it
is almost impossible.

 We got majority of information from secondary source but it

may not be up to the mark.

47
  Road Transport Corporation is very wide topic so we are not
able to cover all the information.

BIBLIOGRAPHY

BOOK:

Transport Management By S. Nagabhushana Rao

WEB SITES:

www.gsrtc.com

www.dsrtc.com

www.tci.com

www.upsrtc.com

www.rsrtc.com

48
 No. of Vehicles Registered (In Lakhs)

Type of vehicles 1993-94 2003-04 Annual compound

growth rate
Private vehicles 20.14 39.18 6.64
Four Wheelers 5.22 12.68 9.27
Two Wheelers 14.92 26.50 5.91
Commercial Vehicles 2.25 2.66 1.69
Auto Rickshaw 0.72 0.75 0.38
Taxies 0.12 0.16 3.09
*Buses 0.24 0.39 4.84
Goods Vehicles 1.17 1.36 1.55
Total 22.39 41.84 6.45

In that period, Delhi Govt.’s expenditure on Delhi Transport Corporation was

planned to be a paltry Rs 618 crores, most of which will be used to cover Delhi’s

49
financial losses rather than buying new vehicles or upgrading its fleet to modern high-
capacity low-floor air conditioned buses.

5th Five Year plan (2002-2007) allocation for Delhi

% plan Outlay Rs. Crore

Transport Sector 23.68 5446.4
Mass Rapid Transport System 6.27 1441.41
DTC 2.69 618
Roads, Flyovers 10.90 2507.8
Others 3.82 879.19
Total plan Outlay 23000

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