Mitesh Bid

MMS A
Roll No 08
Domain/Functional user functions

Recording:

1. Reporting of the problem by the customer, recorded by operator.

2. Request order by the customer.

Storing:

1. Noting down of the problem by the operator.

2. Purchase order details of the customer by finance department.
3. Total sales completed stored by sales department.
4. No of Sales completed by a salesman.
5. No of services provided by a service engineer.

Classifying:

1. Service Engineers area divided in particular regions.

2. Salesman on basis of seniority.

Sorting:

Retrieving:

1. Bill details from the customers.

Querying:

1. Specific bill details from customers like whether customers service or manufacturers service.

Reporting:

1. Details of the service provided to the customer.

Communicating:

1. Informing the service engineers about the complaint and the customer details.
2. Accounts department providing with the invoices about the customers.

Source:

1. Customer.
2. Operator.

Sink:

1. Operator.
2. Service Engineer.
3. Finance department.

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