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NAKIECHA Q.

ALCIUS
340 CODELL DR APT 5
LEXINGTON, KY 40509
(859) 335-5899
(859) 368-1641
beautiful2029@gmail.com
nakiechaalcius@yahoo.com

Objective
Would like to obtain a customer service position

Computer Skills & Qualifications


Hardworking
Quick Learner
Good Typing Skills
People Person
Will Be Loyal To Position

Work Experience

Affiliated Computer Service Lexington, KY


Sprint Call Center Outbound-Inbound 08/10-11-10

Contacted customer in reference to change of address


Answered questions concerning bills
Changed rate plans
Gave credits due to over-charged bill (courtesy credit)

Affiliated Computer Service Lexington, KY


Intelligent Microfilm Scanner (piece rate) 02/06-07/09

Scanned Insurance Policy documents


Received and distributed incoming Insurance policies
Calibrated machines to working order
Performs data entry of material from source documents to a computer database
Ensures accuracy and completeness data
Matched tapes according to the reference numbers on paper
Determined tape level
Matched reference numbers with policy numbers
Had to use best quality judgment on work

Affiliated Computer Service Lexington, KY


Sprint Together With Nextel--Call Center 02/05-02/06

Answered customer’s calls


Handled complaints in an orderly/timely manner
Answered questions concerning bills
Changed rate plans
Gave credits due to over-charged bill (courtesy credit)
Transferred services
Gave information concerning deals and special rates

Affiliated Computer Services Lexington, KY


Nextel Back Office 05/04-02/05

Closed/Reopened tickets
Performed credit checks
Adjusted bills for clients
Researched bills for certain overages
Transferred ownership for customers

mcDonalds
Crew Member/Customer Service 06/03-05-04

Greeted Customers
Took food orders in the drive-thru
Took food orders on the front line of the restaurant
Delivered food orders
Prepared food orders
Made sure work station and restrooms were cleaned

Education
Schools/Colleges
Henry Clay Senior High School
00/03, Graduate/Diploma

National College of Business/Technology


09-Present, Medical Assistant Major
Degree Pending

References
Managers/Supervisors

Mr. Perry Bartleson-ACS, Supervisor-(859) 825-6544, (859) 285-3279


Mrs. April Scolf-ACS, Manager-(859) 333-2400
Mr. Jacob Krebs, (Wes)-ACS, Manager-(859) 825-6494, (859) 200-0256
Pastor Al Glasper-Gethsemane Church of the Nazarene-(859) 299-7738

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