Chapter 1

The Lodging Industry

Managing Front Office Operations
Seventh Edition
(333TXT or 333CIN)

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 Competencies for
 
The Lodging Industry
1. Explain how the travel and tourism industry can be
categorized, and classify hotels in terms of their size
and target markets.
2. Classify hotels in terms of their levels of service, and
ownership and affiliation.
3. Describe characteristics of business, pleasure/leisure,
group, and international travelers.
4. Identify factors that affect travelers’ buying decisions
and describe what hotels can do to reward loyal
guests.
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 Hotel Size Categories
 Under 150 rooms

 150 to 299 rooms

 300 to 600 rooms

 More than 600 rooms

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 Types of Hotels
 

 Commercial hotels

 irport hotels

 Suite hotels

 Extended stay hotels

 Residential hotels

 Resort hotels

(continued)
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 Types of Hotels
(continued)

 Bed and breakfast hotels

 Vacation ownership and condominium hotels

 Casino hotels

 Conference centers

 Convention hotels

 Alternative lodging properties

 
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 Levels of Service
 World-class service
 Mid-range service
 Economy/limited service

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 Ownership and Affiliation Categories
 Independent hotels
 Chain hotels
 Management contract
 Franchise
 Referral group

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 Categories of Guests
 Business
 Pleasure/leisure
 Group
 International

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