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“AWARENESS OF CONSUMER PROTECTION


ACT”

 Developed At

 “ JAGRUT
NAGRIK”

Prepared By: Sandeep C. Vaghela
En.Roll.-097320592047



INTRODUCTION

Ø The process of development along with the


expanding globalisation and
liberalisation process has increased the
number of consumer related issues.
Ø Consumer protection has earned an
important place in the political,
economic and social agendas of many
nations.
Ø Consumer awareness is making consumer
aware of his/her rights.
Ø First consumer movement began at London
 after the second word war
Ø Consumers by definition include all
citizens
Ø In India, the Government has taken many
steps including legislative, to protect
consumers.
NEED FOR THE STUDY

 The necessity adopting the measure to


protect the interest of the consumer
arise due to the helpless position
of the consumers
 Be quality conscious
 Beware of misleading advertisement
 Responsibility of inspect a variety of
goods before making selection
 Consumer must me aware about there
rights
 Complain for genuine grivenence

RESEARCH METHODOLOGY
 Researcher has to proceed systematically
in the already planned direction with the
help of a number of step in sequence. To
make the research systemized the researcher
has to adopt certain methods. The methods
adopted by the researcher for completing the
project is called Research Methodology
 RESEARCH DESIGN

  

 A research design is an arrangement of


conditions for collection and analysis of
data in a manner that aims to combine
relevance to the research purpose with
economy in procedure.
TYPES OF RESEARCH DESIGN

 Exploratory Research Design


 DATA USED
 Primary data is used to collect the
opinion, feeling and attitude of
the public.
 The secondary data is collected from
the journals, articles,
commentaries, books, periodicals,
web sites & also from the
Judgments of the S.C, National
commission & state commission have
been referred to get more
DATA COLLECTION METHOD

 A survey method has been used to


collect the data.

INSTRUMENT USED:

 Questionnaire has been use for the


purpose of survey and questionnaire
is structured one and it consists of
multiple choice of question followed
by dichotomous question.

 PERIOD OF SURVEY
 The duration of the study has been for
the two months.

 SAMPLING
 Sampling may be defined as the selection
of some part of an aggregate or
totality
  
METHODS OF SAMPLING

  In this study non probability sampling


has been adopted. Under the non
probability sampling convenience
sampling has been taken for the
purpose of study

 CONVENIENCE SAMPLING
 The sampling units are chosen primarily
on the basis of convenience to the
researcher is known as Convenience
Sampling

 SAMPLE SIZE
 OBJICTIVE & SCOPE OF THE STUDY 


 To know general awareness of the rights
of the consumer.
 

 To study the History & basic frame work


of the CPA.
 

 To know the extent of the Act and to


protect the rights given under the Act.
 

 To study how far present legislation


helps in protection of consumer rights.
 

 To study the role of the NGOs, Media,


Governmental agencies in protection of
consumers interest.
 

INDUSTRY PROFILE
 A non-governmental organization (NGO) is a
legally constituted organization created
by natural or legal persons that
operates independently from any
government
 Types of NGOs
 NGO type can be understood by their
orientation and level of co-operation.
 1. NGO type by orientation
 2. Charitable orientation;
 3. Service orientation;
 4. Participatory orientation;
 5. Empowering orientation;

COMPANY PROFILE

 

 “JAGRUT NAGRIK” is an organization


dedicated to the large mass of
aggrieved Consumer
 “JAGRUT NAGRIK” is in institution
working for consumer that
representing consumer up to
national commission at New Delhi
 JAGRUT NAGRIK” a public trust,
Registered under the Bombay public
trust and societies Act,
Consumer Protection Act

 Meaning
 History
 Composition
 Objective
 Jurisdiction
 Procedure



JUDICIAL DECISIONS
 Case No.1Medical negligence
 Indian medical
association Vs V.P.Santha
 Case No.2 Admission in the college
 Tata Timken Ltd Vs
Jayalakshmi
 Case No.3 Negligence by the bank
 Kopusetti Bhanu
Prasad Vs ICICI Bank and
Others


 Case No.4 Defect in mobile phone
 Manik chouhan Vs
Illusion, Agartala
 Case No.5 Jurisdiction to file a
complaint
 Ritu Bhuwania Vs
Secetary, M/S Vasta
Corporation Ltd.
 Case No.6 Excessive telephone bill
 Hem Raj Mehta Vs
Bharat Sanchar Nigam Ltd.

DATA ANALYSIS & INTERPRETATION
Demographic detail
Age chart
Education chart
DATA ANALYSIS &
INTERPRETATION
Complaint chart
Satisfaction on complaint
Awareness of consumer
protection
COMPERATION WITH
DEMOGRAPHIC DETAIL
M.R.P With Education
Price with Gender
Test with Gender
AWERNESS OF CONSUMER COURT
WITH EDUCTION
PROCEDURE WITH EDUCTION
Services with education
findings

 As compare to male it was found the


woman are much more conscious about
their basics rights.
 Educated respondents are much more
aware about their consumer rights
 Government has failed to take
initiative for creating consumer
awareness through various mean.
 People are not satisfied with their
complaint
 Consumer Awareness regarding consumer
protection Act is higher with higher
SUGGESTION
 Organizing seminars
 By consumer help line
 Organizing legal aid camps
 By distributing literatures, magazines
etc.
 This should be taught from the school
level as one of their subject.
 By advertising through media such as
television, radio, news papers,
 By making web sites relating to consumer
protection act which provides for
rights & duties of consumers,
 By encouraging various NGO’s engaged in
CONCLUSION

 The provisions contained in the


Consumer Protection Act are
sufficient enough to prostate rights
of the consumer
 The approach of judiciary towards the
protection of the rights of the
consumers is also very positive
 Awareness of the Consumer Protection
Act among the people in Baroda city
is very poor