ActiveSync Troubleshooting Utility version: 4.5.5096.

0
Date/Time: 2010/09/30-12:18:29.984
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1 or
greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 2007 found
Current version of Outlook is supported
Exchange server not found in Outlook profile
PC is not qualified
RNDIS driver has been detected.
Net start - %s
Net start - These Windows services are started:
Net start -
Net start - Application Layer Gateway Service
Net start - ArcGIS License Manager
Net start - Automatic Updates
Net start - Bluetooth Service
Net start - COM+ Event System
Net start - Computer Browser
Net start - Cryptographic Services
Net start - DCOM Server Process Launcher
Net start - DHCP Client
Net start - Distributed Link Tracking Client
Net start - Error Reporting Service
Net start - Event Log
Net start - Fast User Switching Compatibility
Net start - Help and Support
Net start - HID Input Service
Net start - IPSEC Services
Net start - Java Quick Starter
Net start - Kaspersky Internet Security
Net start - Logical Disk Manager
Net start - Network Connections
Net start - Network Location Awareness (NLA)
Net start - Plug and Play
Net start - Print Spooler
Net start - Protected Storage
Net start - Remote Access Connection Manager
Net start - Remote Procedure Call (RPC)
Net start - Remote Registry
Net start - Secondary Logon
Net start - Security Accounts Manager
Net start - Security Center
Net start - Sentinel Protection Server
Net start - Server
Net start - Shell Hardware Detection
Net start - SolidConverterPDFReadSpool
Net start - SSDP Discovery Service
Net start - System Event Notification
Net start - System Restore Service
Net start - Task Scheduler
Net start - TCP/IP NetBIOS Helper
Net start - Telephony
Net start - Terminal Services
Net start - Themes
Net start - UDisk Monitor
Net start - WebClient
Net start - Windows Audio
Net start - Windows Firewall/Internet Connection Sharing (ICS)
Net start - Windows Image Acquisition (WIA)
Net start - Windows Management Instrumentation
Net start - Windows Time
Net start - Wireless Zero Configuration
Net start - Workstation
Net start - Yahoo! Updater
Net start -
Net start - The command completed successfully.
Net start -
Dumping Route information
Route - ========================================================================
===
Route - Interface List
Route - 0x1 ........................... MS TCP Loopback interface
Route - 0x2 ...00 21 6b 0f 26 a2 ...... Intel(R) Wireless WiFi Link 5100 - Packe
t Scheduler Miniport
Route - 0x3 ...00 23 5a 54 c6 d5 ...... Realtek RTL8168C(P)/8111C(P) PCI-E Gigab
it Ethernet NIC - Packet Scheduler Miniport
Route - 0x60005 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device - Kasper
sky Anti-Virus NDIS Miniport
Route - ========================================================================
===
Route - ========================================================================
===
Route - Active Routes:
Route - Network Destination Netmask Gateway Interface Met
ric
Route - 0.0.0.0 0.0.0.0 192.168.30.1 192.168.30.3
20
Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
1
Route - 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2
30
Route - 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1
30
Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2
30
Route - 192.168.30.0 255.255.255.128 192.168.30.3 192.168.30.3
20
Route - 192.168.30.3 255.255.255.255 127.0.0.1 127.0.0.1
20
Route - 192.168.30.255 255.255.255.255 192.168.30.3 192.168.30.3
20
Route - 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2
30
Route - 224.0.0.0 240.0.0.0 192.168.30.3 192.168.30.3
20
Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2
1
Route - 255.255.255.255 255.255.255.255 192.168.30.3 192.168.30.3
1
Route - 255.255.255.255 255.255.255.255 192.168.30.3 2
1
Route - Default Gateway: 192.168.30.1
Route - ========================================================================
===
Route - Persistent Routes:
Route - None
Dumping Ipconfig information
Ipconfig -
Ipconfig - Windows IP Configuration
Ipconfig -
Ipconfig - Host Name . . . . . . . . . . . . : acer
Ipconfig - Primary Dns Suffix . . . . . . . :
Ipconfig - Node Type . . . . . . . . . . . . : Unknown
Ipconfig - IP Routing Enabled. . . . . . . . : No
Ipconfig - WINS Proxy Enabled. . . . . . . . : No
Ipconfig - DNS Suffix Search List. . . . . . : A.L2.FPIPS.UPI.EDU
Ipconfig -
Ipconfig - Ethernet adapter Wireless Network Connection:
Ipconfig -
Ipconfig - Media State . . . . . . . . . . . : Media disconnected
Ipconfig - Description . . . . . . . . . . . : Intel(R) Wireless WiFi Li
nk 5100
Ipconfig - Physical Address. . . . . . . . . : 00-21-6B-0F-26-A2
Ipconfig -
Ipconfig - Ethernet adapter Local Area Connection 2:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . : A.L2.FPIPS.UPI.EDU
Ipconfig - Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C
(P) PCI-E Gigabit Ethernet NIC
Ipconfig - Physical Address. . . . . . . . . : 00-23-5A-54-C6-D5
Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes
Ipconfig - Autoconfiguration Enabled . . . . : Yes
Ipconfig - IP Address. . . . . . . . . . . . : 192.168.30.3
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.128
Ipconfig - Default Gateway . . . . . . . . . : 192.168.30.1
Ipconfig - DHCP Server . . . . . . . . . . . : 192.168.7.5
Ipconfig - DNS Servers . . . . . . . . . . . : 192.168.7.2
Ipconfig - 192.168.10.1
Ipconfig - Lease Obtained. . . . . . . . . . : Thursday, September 30, 2
010 12:16:55 PM
Ipconfig - Lease Expires . . . . . . . . . . : Thursday, September 30, 2
010 12:19:55 PM
Ipconfig -
Ipconfig - Ethernet adapter Local Area Connection 3:
Ipconfig -
Ipconfig - Connection-specific DNS Suffix . :
Ipconfig - Description . . . . . . . . . . . : Windows Mobile-based Devi
ce
Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-E8-00
Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes
Ipconfig - Autoconfiguration Enabled . . . . : Yes
Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.2
Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0
Ipconfig - Default Gateway . . . . . . . . . :
Ipconfig - DHCP Server . . . . . . . . . . . : 169.254.2.1
Ipconfig - Lease Obtained. . . . . . . . . . : Thursday, September 30, 2
010 12:15:13 PM
Ipconfig - Lease Expires . . . . . . . . . . : Saturday, October 30, 201
0 12:15:13 PM
LSP - MSAFD Tcpip [TCP/IP]
Dumping LSPs information
LSP - MSAFD Tcpip [UDP/IP]
LSP - MSAFD Tcpip [RAW/IP]
LSP - RSVP UDP Service Provider
LSP - RSVP TCP Service Provider
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BDB0EE7E-1AB5-4BBA-AE45-2B87BD5A31B8}]
 SEQPACKET 8
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{BDB0EE7E-1AB5-4BBA-AE45-2B87BD5A31B8}]
DATAGRAM 8
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8E9C9B7-A52B-4182-9D84-45CDE5A89CFC}]
SEQPACKET 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{D8E9C9B7-A52B-4182-9D84-45CDE5A89CFC}]
DATAGRAM 5
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AB29582-46B2-4A35-AB52-2FFFA5AC1C3C}]
SEQPACKET 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{1AB29582-46B2-4A35-AB52-2FFFA5AC1C3C}]
DATAGRAM 4
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{62E2BE7D-6EBF-422D-A546-EA20E3CE0E2F}]
SEQPACKET 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{62E2BE7D-6EBF-422D-A546-EA20E3CE0E2F}]
DATAGRAM 3
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{212680B4-6BAD-4C8D-87FA-D00ECB91B9F9}]
SEQPACKET 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{212680B4-6BAD-4C8D-87FA-D00ECB91B9F9}]
DATAGRAM 0
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0F65E2B-B0EE-428D-866D-D9ED6DABD8B8}]
SEQPACKET 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0F65E2B-B0EE-428D-866D-D9ED6DABD8B8}]
DATAGRAM 1
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{44ED8DC7-FC3A-439E-8879-3E070FEEF6F6}]
SEQPACKET 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{44ED8DC7-FC3A-439E-8879-3E070FEEF6F6}]
DATAGRAM 2
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2C55469-E367-4624-8FCB-146B363B54F2}]
SEQPACKET 6
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2C55469-E367-4624-8FCB-146B363B54F2}]
DATAGRAM 6
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4780E81B-4F0C-48CB-85F8-5D29BC4B6C44}]
SEQPACKET 7
LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{4780E81B-4F0C-48CB-85F8-5D29BC4B6C44}]
DATAGRAM 7
Dumping NSPs information
NSP - Tcpip
NSP - NTDS
NSP - Network Location Awareness (NLA) Namespace
Dumping NDIS information
---NDIS Usermode I/O Protocol
Listing Network Protocols
------Binding Path 1
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 2
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 3
---------Bluetooth LAN Access Server Driver
------Binding Path 4
---------Microsoft TV/Video Connection
---Point to Point Protocol Over Ethernet
------Binding Path 1
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 2
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 3
---------Bluetooth LAN Access Server Driver
------Binding Path 4
---------Microsoft TV/Video Connection
---Point to Point Tunneling Protocol
---Layer 2 Tunneling Protocol
---Remote Access NDIS WAN Driver
------Binding Path 1
---------Direct Parallel
------Binding Path 2
---------WAN Miniport (PPPOE)
------Binding Path 3
---------WAN Miniport (PPTP)
------Binding Path 4
---------WAN Miniport (L2TP)
------Binding Path 5
---------RAS Async Adapter
---Message-oriented TCP/IP Protocol (SMB session)
---WINS Client(TCP/IP) Protocol
------Binding Path 1
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------Internet Protocol (TCP/IP)
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 3
---------Internet Protocol (TCP/IP)
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 4
---------Internet Protocol (TCP/IP)
---------Bluetooth LAN Access Server Driver
------Binding Path 5
---------Internet Protocol (TCP/IP)
---------Microsoft TV/Video Connection
------Binding Path 6
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---Internet Protocol (TCP/IP)
------Binding Path 1
---------Windows Mobile-based Device
------Binding Path 2
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 3
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 4
---------Bluetooth LAN Access Server Driver
------Binding Path 5
---------Microsoft TV/Video Connection
------Binding Path 6
---------WAN Miniport (IP)
Listing Network Services
---Kaspersky Anti-Virus NDIS Filter
------Binding Path 1
---------Bluetooth LAN Access Server Driver
------Binding Path 2
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 3
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 4
---------Windows Mobile-based Device
------Binding Path 5
---------WAN Miniport (IP)
---Wireless Zero Configuration
---Steelhead
---Dial-Up Server
---Remote Access Connection Manager
---Dial-Up Client
---File and Printer Sharing for Microsoft Networks
------Binding Path 1
---------Message-oriented TCP/IP Protocol (SMB session)
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Bluetooth LAN Access Server Driver
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Microsoft TV/Video Connection
------Binding Path 7
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---NetBIOS Interface
------Binding Path 1
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Bluetooth LAN Access Server Driver
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Microsoft TV/Video Connection
------Binding Path 6
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---QoS Packet Scheduler
------Binding Path 1
---------Intel(R) Wireless WiFi Link 5100
------Binding Path 2
---------Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC
------Binding Path 3
---------Bluetooth LAN Access Server Driver
------Binding Path 4
---------WAN Miniport (IP)
---QoS RSVP
---Generic Packet Classifier
---Application Layer Gateway
Pinging Desktop gateway 192.168.30.1 started
Ping echoed successfully
Pinging Device 169.254.2.2 started
Ping echoed successfully
Unable to establish a connection between the PC and the device. Get up-to-date s
olutions to common connection problems. Please click the following link:
http://go.microsoft.com/fwlink/?LinkId=65257
The device appears to be disconnected. Please connect your device to the PC
ActiveSync is performing a sync, please wait......
Searching ActiveSync log file
No errors found in ActiveSync log file

Results
Unable to establish a connection between the PC and the device. Get up-to-date s
olutions to common connection problems. Please click the following link:
http://go.microsoft.com/fwlink/?LinkId=65257
Exiting