Format Letter – Letter of

Complain
Misbun b. Wahab,

4, Jalan Maju,

Ipoh Gardens

31400 Ipoh.

The Manager,

Sri Madu Bus Company,

Jalan Merbok,

31400 IPOH
7 March 2008

Dear Sir,

Unsatisfactory Bus Service

On behalf of the residents of Ipoh Garden, I would like to voice my dissatisfaction

regarding the bus service in our area. Our complains are chiefly concerning bus
no. 37 which serves our area.

2. In the first place, the bus services are not punctual. The buses are supposed
to coma at half-hour intervals. However, this is not the case. Sometimes two
buses come at the same time. Residents have seen both the bus driver and
conductor chat leisurely over a cup of coffee at a coffee shop while passengers
were forced to wait patiently in the stuffy overcrowded buses. The buses also
break down frequently leaving the passengers stranded.

3. The buses often do not stop at the designated bus-stop. The drivers stop far
away from the bus-stop and make the passengers run to catch the bus. The
impatient drivers would not even wait for the passengers to board the bus. They
also drive recklessly at breakneck speeds with complete disregard for the safety
of the passengers.
4. The bus conductors are also rude. They shout at passengers if they slow in
boarding or getting off the bus. Commuters have no other choice but to put up
with their rudeness.

5. The residents of Ipoh Gardens have to put up with this predicament for a
long time. Our patience has been unduly test. We urge the bus company to look
into our grouses. The bus drivers should be making to observe the time table.
Both the bus drivers and conductors should be reprimanded for their rudeness,
inconsiderate attitude and reckless driving. We suggest that the company launch
campaigns to promote courtesy. The buses should also be properly serviced and
maintained so that they will not break down frequently. As paying commuters,
we deserve a better and more efficient bus service.

Thank you.

Yours faithfully,

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