INTERNSHIP REPORT

ON
HRM PRACTICES OF BANKING SECTOR – A
CASE STUDY ON UTTARA BANK.

University of Dhaka.
INTERNSHIP REPORT
ON
HRM PRACTICES OF BANKING
SECTOR – A CASE STUDY ON
UTTARA BANK

University of Dhaka.
 INTERNSHIP REPORT
ON
HRM PRACTICES OF BANKING
SECTOR – A CASE STUDY ON
UTTARA BANK

Supervisor:

Md. Ali Akkas

Professor
Department of Management Studies
University of Dhaka.

PREPARED BY:

Bakul Chandra Kabiraj

Department of Management Studies
M. B. A Program
Major in HRM
Batch:11th Batch
University of Dhaka.

Date of Submission: 31st March, 2011.

Letter of Transmittal:

31st March,2011

Md. Ali Akkas

Supervisor
Department of Management Studies
University of Dhaka.

Subject: Submission of “Internship Report”.

Dear Sir,
With great pleasure I am submitting the on “HRM practices on Agrani
Bank Limited” on 31st March,2011 that you assigned.

This report contains the different HRM related terms and topics about
the Agrani Bank Limited. I have tried to show their human resource
management related activities and their improvement by practicing it.

I hope you will appreciate my efforts that I have tried to prepare my

report impeccable. I assure that I will be available for any kind of
explanation if required.

Yours Sincerely,
……………………
Bakul Chandra Kabiraj
 Acknowledgement:

We know and it is true that practical knowledge in subject matter is essential

to sub assistant the theoretical knowledge gathered in the educational
institution. I was assigned to prepare a report on “HRM Practices on Agrani
Bank Limited”.

To complete my report I have faced different obligations. Throughout the

report I have got help from a number of resource persons who helped me
sincerely to prepare my report.

Firstly, I would like to give my heartiest gratitude to Md. Ali Akkas ,

Professor, Department of Management Studies, for agreeing to supervise me
during the internship report. His eagerness to help me in every step of my
way encourages me to propel myself higher.

My gratitude also goes to all my friends who helped me in every problem.

They solved me cordially.
 Table of content:

Table of contents

Page no

Chapter 1: Human Resources Management

Human Resources Management……………………………………………….01

Function of Human resources management …………………………………..01
Important of Human resources management…………………………………..02
Philosophy………………………………………………………………….......02
Objective ………………………………………………………………………02
Banking sector in Bangladesh………………………………………………….03
Number of banks……………………………………………………………….04
Background of UBL……………………………………………………………07
Objective of the study…………………………………………………………..10
Methodology of the study………………………………………………………10
Limitation of the study………………………………………………………….10

Chapter 2: Human Resources Planning

Job analysis…………………………………………………………………….11
Human resources planning……………………………………………………..11
Human resources demand……………………………………………………...12
Supply of labor…………………………………………………………………13
Gap analysis……………………………………………………………………13
Organizational practices………………………………………………………..13

Chapter 3: Recruitment and Selection

Recruitment…………………………………………………………………….14
Recruitment process……………………………………………………………14
Method of recruitment…………………………………………………………15
Selection………………………………………………………………………..17
Process of selection…………………………………………………………….17
Method of selection…………………………………………………………….19
Organizational practices………………………………………………………..19

Chapter 4: Orientation

Meaning of orientation…………………………………………………………20
Process of orientation…………………………………………………………..20
Why orientation………………………………………………………………..21
Organizational practices………………………………………………………..21

Chapter 5: Training and Development

Training………………………………………………………………………...22
On the job training……………………………………………………………..22
Off the job training……………………………………………………………..22
Development…………………………………………………………………...22
Method of training & Development……………………………………………23
Organizational practices………………………………………………………..23

Chapter 6: Performance Appraisal

Performance appraisal………………………………………………………….25
Why performance appraisal……………………………………………………25
Steps in appraising performance……………………………………………….25
Appraisal method………………………………………………………………26
Organizational practices………………………………………………………..27

Chapter 7: Compensations, Rewards & Benefits

Compensations…………………………………………………………………28
Rewards ………………………………………………………………………..28
Benefits………………………………………………………………………...28
Organizational practices………………………………………………………..28
Pattern of compensation………………………………………………………..29

Chapter 8: Employee Relation

Employee relation……………………………………………………………...30
Reason for employee relation………………………………………………….30
Organizational practices………………………………………………………..31

Recommendation……………………………………………………………...32
Conclusion…………………………………………………………………….33
References……………………………………………………………………..33
 Executive Summary

I have been assigned to do my Case Study on Uttara Bank Limited on the topic of
Human Resource Management Practices of Banking sector- A case study on Uttara
Bank Limited as per requirement of M.B.A. program Stamford University of
Bangladesh. The case study has been segregated into Nine Chapter.

Chapter One is about Introduction, Objective of the study, Methodology, Limitation.

Chapter two is headed by Human Resource Planning. Chapter three is comprised of
Recruitment and Selection. Chapter four is Orientations. Chapter five the training system
of the bank. Chapter six is Performance Appraisal of Uttara Bank Limited how they
appraise their employees. Chapter Seven is compensation system of the bank. Chapter
Eight is Reward and Benefit of the bank. Chapter Nine is highlighted the relationship of
the employees of the bank. I have also tried to find out some problems and try provide
some thoughts of mine solving the problem.