ANNEXURE

QUESTIONNAIRE
Dear Sir/Madam,
Name:

I am a student of Guru Nanak Institute of Management and Technology, Ludhiana and presently
doing a project on “OPENING SAVINGS ACCOUNT BY MEETING CUSTOMERS”. I
request you to kindly fill the questionnaire below and I assure you that the data generated shall
be kept confidential. .

1. Your age _______________

2. Education qualification

a) Under graduate

b) Graduate

c) Post graduate

3 Marital status a) married

b) single

4 Occupation

Business
proffession

Services

5. What is your perception about different products and services offered by HDFC Bank?

a). Lucrative c). No idea

b). Not lucrative

6. Do you want to open an savings account with HDFC Bank?

a). Yes c). Will tell later

 b). No

7. Do you have all the documents which are required to open an account?

a). Yes b). No

8. Are you aware of that HDFC Bank provide you a free Demat account if you open a new
savings account with the bank?

a). Yes b). No

9. Are you aware of different terms and conditions which are very much essential to
maintain an account at HDFC Bank?

a). Yes b). No

10. Do you think HDFC Interest rates are higher than as compared to the other banks?

a). Yes b). No

12. What was the source of Information about various Saving schemes?

a). Television d). Word of mouth

b). Radio e). Other sources

c). Newspaper
1. Do you Have Current Account?

(a) Yes (b) No

2. If Yes Which banks-

o ICICI

o HDFC

o Kotak Mahindra Bank

o Nationalized Banks________________________________

o Co-Operative Banks_________________________________

3 Which Factors do you consider for opening a Current Account

o Accessibility o Cheque Pick up

o Minimum Balance o Net Banking

o DD/ Pay Order o Mobile Banking

o Free Cheque o At Par Cheques

o Debit Card o NEFT

o Cash Deposit o RTGS

4 Which mode of transaction do you avail frequently?

Cheque (c) Pay Order

 DD

5 Which type of transaction do you made

(a) Inter city (b) Intra city (c) Both

6 Does your bank assist you in case of any problem

(a) Yes (b) No

7 . What are the additional Benefits do you expect from a Current Account?
__________________________________________________________________________-
_____________________________________________________________________________
_____________________________________________________________________________
____________________________