The questioner determining the degree to which Apple Inc meets Deming’s

points

Question 1: As an employee of Apple, do you feel that Apple's mission to produce

"high-quality, low cost, easy to use products that incorporate high technology for
the individual" has been fulfilled?

a. YES
b. NO

Question 2: Do you feel that Apple management meets or exceeds the challenge of
leading innovation in technology and in the corporate workplace?

a. Meets
b. exceeds

Question 3: Apple products are advertised as being high quality and almost
maintenance free. Do you feel that Apple lives up to their reputation?

a. YES
b. NO

Question 4: Apple computers are more expensive than other computers in their
class and yet they manufacture their own components for their end product. Do
you feel that?

a. The price justifies the quality

b. That Apple could reduce their prices

Question 5: Do you feel that Apple is constantly improving quality, productivity and
innovation and that due to research and development, that this justifies the cost?

a. YES
b. NO

Question 6: Do you feel that as an employee working for Apple that you were
adequately trained for the position you now hold?

a. YES
b. NO

Question 7: Do you think that supervision of the employees could be improved or

do you feel that supervision is adequate?

a. Improved
b. Adequate
Question 8: If you have a problem, do you think that you could go to not only your
supervisor but also higher up the chain of command without worry, or do you fear to
make any complaints about the job or fellow employees?

a. YES
b. NO

Question 9: Apple is known as being an innovative company not only for product but
also for the way it is being run. Do you think that?

a. There is good coordination and cross-cooperation among all departments

b. There are still inter-departmental barriers to overcome

Question 10: Do you think that Apple pushes employees to excel by setting
unreasonable demands?

a. YES
b. NO

Question 11: what does Apple use to achieve their goals?

a. Quotas
b. Leadership

Question 12: Do you feel that Apple has a focus on

a. Quality
b. Numbers

Question 13: Does Apple promote education and self-improvement for all
employees?

a. YES
b. NO

Question 14: Do you feel that Apple allows all employees to contribute to the
improvement and transformation of the company?

a. YES
b. NO