Q1) Name of the company

Q2) Name of the Decision Maker:

Designation:

Contact Number:

Email-id:

PRELIMINARY QUESTIONS

Q3) Does your company has its own transport facilities?

YES NO

Q4) How many employees opted for the transportation facility?

-----------------------

Q5) What kind of vehicle is used for transportation?

(i) Cab/Van

(ii) Bus

Q6) Is the transportation Owned by

The company itself outsourced

(if outsourced)

Q7) How Often do you renew your contract and in which month?

QUESTIONS-IF COMPANY USES BUS TRANSPORTATION

Q8) What is the fleet size?

------------------------

Q9) Breakup of the fleet your company owns?

------------------------
Q10)What is the seating capacity of the present buses?

24 32 42 52

Q11) Are the employees satisfied with the features and facilities of the current
buses? (Any Complaints)

YES NO

Q12) How many times the company faced repair and maintenance problems with
the current buses?

----------------------

Q13) Was the service satisfactory?

YES NO

Q14) What is the average distance that your buses cover each day?

<100 100-200 >200

Q15) Is there any plan for procurement of more buses in future?

YES NO

Q16) Are you aware of the latest range of Marcopolo buses launched by TATA?

…………………………………………………………………………………………………..

Q17) If yes, What is your opinion on buying TATA buses?

------------------------------------------------------------------

Q18) Would you like a demo of the TATA buses?

YES NO

Q19) What is the reason the company went for --------- brand before?

(i) Better Price

(ii) Technology

(iii) More seating capacity

(iv) Additional features

(v) Good service

 (vi) More sales person interactions

(vii) Fuel Economy

Q20) Out of the above factors mentioned, which is the most important and least
important factor?

• Most Important ---------------

• Least Important ----------------

Q21) Accordingly rank the above features with your current perception on TATA
against the current brand?

Factors TATA Brand-------

Better Price

Technology

More seating capacity

Additional features

Good service

More sales person interactions

Q22) Knowing that ---------brand has factors which has mentioned above if, TATA
provides better features than current brand, Will you give a second thought on
purchasing a TATA bus?

(i) Most probably

(ii) Probably

(iii) Neutral

(iv) Less probably

(v) No second thought

Q23) In how many months from now are you planning to buy the bus?

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THANK YOU FOR YOUR VALUABLE RESPONSE