Assignment Project Quality Management (Full)

Name: Mohd. Norizam Bin Md.
Salleh
Matriculation No.: CGS 00534317
ASSIGNMENT – EMQM5103
JANUARY SEMESTER 2011

PROJECT QUALITY MANAGEMENT – EMQM5103
ASSIGNMENT
LECTURER
DR HARIKRISHNAN KANTHEN
STUDENT
NAME: MOHD. NORIZAM BIN MD. SALLEH
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Name: Mohd. Norizam Bin Md. Salleh
JANUARY SEMESTER 2011

PROJECT QUALITY MANAGEMENT – EMQM5103
ASSIGNMENT (50%)
PURPOSE
The purpose of this assignment is to provide students the opportunity to evaluate and select
project quality management methods by using the skills and knowledge they have acquired
from this course.
INSTRUCTIONS
You will complete this assignment individually. The assignment requires you to complete the
tasks given in a written report.
TASK
Project Quality Plan can be defined as a set of activities planned at the beginning of the
project that helps achieve Quality in the Project being executed. The Purpose of the Project
Quality Plan is to define these activities / tasks that intends to deliver products while focusing
on achieving customer's quality expectations. These activities / tasks are defined on the basis
of the quality standards set by the organization delivering the product.
Develop a Project Quality Plan for one of your project that you have recently undertaken.
REPORT FORMAT
Use the Rubrics as a guide to prepare your assignment.

Introduction/project brief, literature survey, proposed project quality plan, evaluating your
project quality plan, summary and references. The assignment length should be around
2500-4000 words.
REFERENCES
You can refer to any references (books, module, internet, journal and others). Remember to
cite the source of references in your report.
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1. Introduction Project Brief.
Quality can be defined as meeting the customer's expectations or exceeding the

customer expectations, achieved by way of deliverables and/or activities performed to
produce those deliverables.
Project Quality Plan can be defined as a set of activities planned at the beginning of
the project that helps to achieve Quality in the Project being executed. The Purpose
of the Project Quality Plan is to define these activities / tasks that intends to deliver
products while focussing on achieving customer's quality expectations. These
activities / tasks are defined on the basis of the quality standards set by the
organization delivering the product.
Project Quality Plan identifies which Quality Standards are relevant to the project and
determines how they can be satisfied. It also includes identification of necessary
resources, training requirements, inspection and testing needs, and quality
procedures applicable to the project.
It should be carried out before construction work is due to commence. The outcome
shall be summarised in a quality plan. A project quality plan is a written plan that
details how we will manage quality on a specific project or construction project but in
the same time to complete them within estimated budged and time. Its contents are
drawn from the company’s quality system, the contract and other related documents.
An inspection and test plan enables a systematic approach to carry out in-process
verification of work. It lays down in sequence the inspection and testing involved in a
construction or installation process, and for each inspection or testing it also spell out
the person who has the authority of approval.
When duly signed off, it provides documentary evidence that the quality of work has
been verified and accepted. Project quality management, through implementation of
the quality plan, is reviewed at regular intervals. In the spirit of cooperation, the client
has the obligation of stipulating the project requirements unequivocally in the contract
documents, including requirements pertaining to quality assurance.
Quality manual, explains your quality policies and procedures in general, but project
quality plan explain the same for each specific project.
Project Quality Plan (PQP) is one of the six quality management concepts that spell
out in Project Management book wrote by Harold Kerzner.
PQP normally is prepared by the main contractor and approved by the consultant.
The reason is because the test plan and the inspection are strictly follows the
Malaysian/International standards/codes or customer’s specification and
requirements in which this can easily be copied and adopted but method statement of
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the works breakdown structure should be prepared by the contractor as they know
them better, but off course should be reviewed by the consultant.
Contractor’s Project manager ultimate responsibilities are to deliver the project under
their supervision timely, within budget in a good quality, sustainability and safety.
Therefore project quality management it is equally important to a project success.
Project Quality Management shall help the project manager manage, track and
complete the project at the acceptable performance, safety and sustainability.
Six quality management concepts that should exist in a project quality management
are as follows;
• Quality Policy
• Quality Objectives
• Quality Assurances
• Quality Control
• Quality Audit
• Quality Program Plan
(Harold Kerzner, 2009)
Ideally, these six concepts should be embedded in the company culture, inside the
company policy and lead by the top management because without the support from
the top management a project manager has a limited capacity.
1.1 Quality Policy
It is top management's expression of its intentions, direction, and aims regarding

quality of its products/construction works and their processes. This policy is a
document created by quality experts that stated the quality objectives, the level of
quality acceptable to the organisation, and the responsibility of organisation’s member
for executing the policy to ensuring quality.
The top management support on the policy is also stated here as it is important
because the quality policy always became an instrument to measure the
organisation’s reputation and their quality image.
The quality policy must come from top management to bottom else the lower level
employer might thought it is not important and more towards cosmetic rather one of
the management objectives.
A good quality policy should cover the followings;
• Be a statement of principles stating what, not how.

• Promote consistency throughout the organisation and across projects.
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• Provide an explanation to outsiders of how the organisation views quality
• Provide specific guidelines for important quality matters.
• Provide provisions for changing/updating the policy.
That is why now days most company had adopted quality standard e.g. Integrated
Management System (IMS), ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007
Total Quality Management (TQM), Kaizen and others quality standard into their
company quality policy.
1.2 Quality Objectives
It is a part of organisation’s quality policy and consists of specific objectives and the
time frame for completing them. The quality objectives must be selected carefully
selecting the objectives that are not naturally possible can cause frustration and
disillusionment.
Good Quality Objectives should;
• Be obtainable
• Define specific goals
• Be understandable
• State specific deadlines
A good quality objective should be obtainable, define specific goal, understandable

and state specific deadlines. According to the ISO 9001:2008 Standard [Clause 5.4.1],
"Top management shall ensure that quality objectives, including those needed to
meet requirements for product or services, are established at relevant levels within
the organization. The quality objectives shall be measurable and consistent with the
quality policy."
One of the requirements of the ISO 9001:2008 quality standard is that the
organizations should establish and monitor quality objectives. There is no specific
requirement about how many quality objectives that the organization must have, or
what those objectives might be, this is left up to the organization to decide.
Having only one or two quality objective is probably too less, in the other hand having
twenty is probably too many. In normal practice it is good to have somewhere
between 3 to 8 quality objectives.
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1.3 Quality Assurances
It is a process of evaluating the formal activities, managerial process and overall

project performance on a regular basis to ensure that the project will satisfy the
required quality standards.
Quality assurance includes all the activities related to satisfying the relevant quality
standards for a project. Another goal of quality assurance is continuous quality
improvement. Benchmarking can be used to generate ideas for quality improvements.
Quality audits in the other hand helps to identify lessons learned that can improve
performance on current or future projects. It is the quality assurance function that tries
to manage for the project scope, cost and time are fully integrated.
Quality assurance can be effective, if these two things are assured;
i) Project Quality plan must be sufficient to achieve the required quality

standards expected by the organization. In this regard the plan must not
only be specific and detailed listing all quality requirements and
standards, but also need to include all the steps to be taken to ensure
that those requirements and standards are met.
ii) Quality assurance (i.e. final product testing) should be independent of the
project itself (as well as the project manager). This comes down from the
project management guidelines for effective quality assurance, and builds
on a broad-based, organizational approach to standards-based product
testing.
The Project Management Institute Guide to the Body of Knowledge (PMBOK) refers
to quality assurance as the management section of quality management. This is the
area where the project manager can have the greatest impact on the quality of his
project. (Harold Kerzner, 2009)
Therefore the project manager needs to establish the management process and
procedures and necessary to observe this process closely to guide the project to
achieve customer requirements.
The process and the result of Quality Assurance shall summarise as follows;
The Input includes: Quality Management Plan, results of quality control

measurements and operational definitions.
Methods used: quality planning tools and techniques and quality audits.
Output includes: quality improvement.
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1.4 Quality Control
The process of monitoring specific project results to determine if they are comply with
relevant quality standards and identifying ways to eliminate causes of unsatisfactory
performance.
Such activities include continually monitoring process, identifying and eliminating

problem cause, use of statistically process control to reduce the variability and to
increase the efficiency of the process.
Buy conducting the Quality Control it is demonstrate that the organisation’s quality
objectives are being met.
A good quality control system shall;
i) Select what to control

ii) Set standards that provide the basis for decisions regarding possible corrective
action
iii) Establish the measurement method used
iv) Compare the actual results to the quality standards
v) Act to bring nonconforming process and material back to the standard based
on the information collected.
vi) Monitor and calibrate measuring devices
vii) Include detailed documentation for all process
Overall the Quality Control shall be summarised as follows;
Input includes: work results, Quality Management Plan, operational definitions, and
checklists.
Methods used include: inspection, quality control charts, and compare to diagrams,
statistical sampling, flowcharting, Six Sigma, Pareto analysis and trend analysis.
Output includes: quality improvements, acceptance decisions, rework, completed

checklists, and process adjustments.
1.5 Quality Audit
Periodic, independent, and documented examination and verification of activities,

records, processes, and other elements of a quality system to determine their
conformity with the requirements of a quality standard such as ISO 9001 : 2008,
established quality procedures and policies.
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Any failure in their proper implementation may be published publicly and may lead to
a revocation of quality certification. Quality Audit is also called as conformity
assessment or quality system audit.
A good quality audit shall ensure that the followings are followed;
i) The planned quality for the project will be met.

ii) The products are safe and fit for use.
iii) All pertinent laws and regulations are followed.
iv) Data collection and distribution system are accurate and adequate.
v) Proper corrective action is taken when required.
vi) Improvement opportunities are identified.
Detailed document that sets forth practices and sequence of activities aimed at
translating an organization's quality policy into operational results, or conformance to
a standard such as ISO 9000 within a specified timeframe.
1.6 Quality Program Plan
The quality plan shall be created by the project manager and project team members
by breaking down the project objectives into a work breakdown structure.
The project activities are broken down into lower-level activities until specific quality
action can be identified using a treelike diagramming technique.
Later the project team shall ensure that these project activities are documented and
implemented in the sequence that will meet customer’s requirements and
expectations
A good PQP enables the project team to assure their customer that the project shall
achieve the project objectives. The followings should be covers by a good quality
plan;
• Identify all the project/organisation’s external and internal customers.

• Initiate the design process to produces the desired features by the customer.
• Scope baseline.
• To identify the suppliers/sub-contractor earlier.
• Organisation to be responsive to changing customer need.
• Project cost baseline.
• Schedule baseline.
• The processes are working and quality goals are met.
The project manager than ensures that these actions are documented and
implemented in the sequence that will meet the customer’s needs and expectations.
This shall give the customer a comfort that the project manager at the right track.
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In my understanding a project quality plan should includes the entire six (6)
management concept spell out by Kerzner, contract requirements and statutory
regulations in order to achieve its objective. Figure 1 below; illustrate what is project
quality plan in the eyes of Chung, H. W.
Figure 1: Content of Quality Plan (Chung, H. W., 1999)
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Figure 2: Plan Quality Data Flow Diagram. (PMBOK Guide 2008)
In Figure 2, PMBOK had shows the integration of all its relevant topics with the Plan
Quality. In our case to how produce a Project Quality Plan.
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2. Literature Review
I. Chapter 20, Harold Kerzner (2009), PhD, Project Management (Tenth

Edition), John Wiley & Son, New Jersy.
This chapter talks about quality but since our task is concentrating on Project
Quality Plan, I feel it is better for us to zooming more on it. According to Harold
Kerzner, project quality plan is part of six qualities management concepts which
are quality policy, quality objectives, quality assurances, quality control, quality
audit and last but not least the quality program plan.
In my understanding the project quality plan should cover all six management
concept. Despite describing the definition of quality, quality momentum,
comparison of quality pioneers, the Taguchi Approach, ISO 9000 and many more,
it also describing about the cost of quality, the seven quality control, process
capability, acceptance sampling, implementing six sigma, total quality
management and many more.
II. Chapter 8, A Guide to the Project Management Body of Knowledge (PMBOK

Guide) – Fourth Edition (2008), Project Management Institute.
In this chapter of PMBOK, project quality plan is describes as a part of three

qualities management concepts which are plan quality, quality assurances and
quality control. These management concepts shall interact with each other to
achieve the project quality objective.
Both modern quality management and project management recognised customer

satisfaction, prevention over inspection, continues improvement and management
responsibility.
All these three management concept were defined their inputs, tools and
technique and output. These help the reader to understand more about the
specific detail about each items that belong to these three management concept,
what are the tools and technique to control their quality and what are the results
that anticipated.
III. Chung, H. W.. Understanding Quality Assurance in Construction : A

Practical Guide to ISO 9000 for Contractors, London, GBR: Routledge, 1999.
p xi. Extracted on 08/04/2011 from OUM elibrary;
http://site.ebrary.com.newdc.oum.edu.my/lib/unitemlibrary/docDetail.action
?docID=10070664
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This book stressed more on quality assurance in construction sector has evolved
from a manufacture-centred discipline to one with broad management
implications across all industries and professions. The ISO 9000 family of
standards has been adopted worldwide as a framework for relationship between
the supplier (or service provider) and the customer.
This book, offers assistance to those contractors and subcontractors who are at
the crossroads. They may have the desire to go for ISO 9000 but do not know
how to get there. The apparently daunting task is made easy with a step-by-step
approach. The sequence of actions involved is simply explained and illustrated
with examples. Included in the book is a quality manual, together with a set of
quality procedures, for a hypothetical (but typical) building construction company.
The quality system described is geared to the conventional practice and

organization structure of a medium-sized company. Although it is not intended to
be taken off the shelf and applied right away, the documentation may be used as
a template for writing up the quality system of your own. While every effort is
made to ensure accuracy and completeness of information, no warranty is
expressed or implied as to the opinions and documentation contained in the book.
IV. The Purpose of a Project Quality Plan. Extracted on 07/04/2011 from

website; http://www.visitask.com/project-quality.asp
This website described the definition of quality and the project quality plan. It also
provides guidelines what are the quality elements that should be included in a
project quality plan and how to evaluate a project quality plan.
V. Howe, Thomas Glen Graydon, An Integrated Framework for Measuring

Project Quality, University of Calgary (Canada) 2010. Extracted on
08/04/2011 from OUM elibrary;
http://140.234.0.9:8080/EPSessionID=fd462ad4364583a9d22cf342990e081/E
PHost=search.proquest.com/EPPath/docview/849718394/abstract?source=f
edsrch&accountid=48462
The success (or failure) of any project is measured in terms of its ability (or
inability) to provide the project deliverables at acceptable quality levels within the
cost and schedule constraints of the project. While qualitative measures of project
cost and schedule performance (namely the Cost Performance Index (CPI), and
the Schedule Performance Index (SPI)) are widely accepted and used, no similar
measure currently exists for measuring project quality. This research developed
an easy-to-use methodology enabling practitioners to develop and use a Quality
Performance Index (QPI) that is suited to the unique circumstances of their
project.
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The QPI enables practitioners to measure and monitor project quality throughout
the project life cycle. It can be tracked and compared to the more traditional CPI,
and SPI to compare performance against expectations, identify trends, and
determine when and where corrective action is needed.
VI. Quality Management Plan for WED, Western Ecology Division (WED)
National Health and Environmental Effects Research Laboratory (NHEERL)
United States Environmental Protection Agency (EPA) Corvallis, Extracted
on 07/04/2011 from website;
http://www.epa.gov/naaujydh/pages/QA_old/QMP_2006.pdf
This Quality Management Plan (QMP) provides guidance to all persons

associated with or funded by WED. It defines Quality Assurance Program goals,
methods for attaining those goals, and explains basic and general responsibilities.
VII. Jorge Dominguez, The "Real" Project Plan, 10 Mar 2009. Extracted on
07/04/2011 from website; http://www.projectsmart.co.uk/the-real-project-
plan.html.
This article tell us that the project plan, or project management plan as defined by
PMI (for simplicity, we'll call it project plan in this article), is completely different
from a project schedule and is the result of the planning processes. A change in
the project plan can affect the project schedule. The project plan describes how
the project works to be performed and it is the primary source of information for
how the project shall be planned, executed, monitored, controlled and closed.
The development of the project plan is an iterative process in itself. It is

composed of a master document with a series of subsidiary documents, each
defining one or several areas of the project management process. The project
plan content varies based on the project scope and complexity of the project.
PMI says that the plan shalll includes; the project management processes
selected by the project management team, the level of implementation of each
selected process, the descriptions of the tools and techniques to be used for
accomplishing those processes, how the selected processes will be used to
manage the specific project, including the dependencies and interactions among
those processes, and the essential inputs and outputs, how work will be executed
to accomplish the project objectives, how changes will be monitored and
controlled, how configuration management will be performed, how integrity of the
performance measurement baselines will be determined and used, the need and
techniques for communicating among stakeholders, the selected project life cycle
and, for multi-phase projects, the associated project phases, key management
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reviews for content, extent, and timing to facilitate addressing open issues and
pending decisions.
Project plan also consist of subsidiary plan which may include but is not limited to;
project scope management plan, schedule management plan, cost management
plan, quality management plan, process improvement plan, staffing management
plan, communication management plan, risk management plan and procurement
management plan. The plan may also include these other components, once they
are known, in a subsequent iteration, but is not limited to; a milestone list, a
resource calendar, a schedule baseline, a cost baseline, a quality baseline and a
risk register. A project plan shall be open for revision from time to time.
VIII. R. Martin, The Key Elements of a Good Project Plan, 7 Jan

2010. Extracted on 07/04/2011 from website;
http://www.projectsmart.com/articles/the-key-elements-of-a-good-project-
plan.html.
It is absolutely vital to have a project plan and although it will take a little time to
create, a good project plan will ultimately save your time money.
The contains of project plan shall be strongly influenced by the nature and scope
of the project; so it is a good idea to start off by defining the nature of the project
and its scope. The project plan shall be started by understand the scope of the
followings; stakeholders, budget/resources, risks, tasks /duties/ responsibilities
/timeframe and quality.
This article also mentioned that no matter what your project plan contains it needs
to be regularly updated and the deliverables delivered!
IX. Project Quality Plan (structure), Extracted on 07/04/2011 from website;

http://www.scribd.com/doc/6129601/project-quality-plan.
This article gave their set of project quality plan which consist of major concept i.e.
project quality plan purpose, quality management method, project quality
assurance, project quality control, project audit and quality review, management
escalation plan, quality roles and responsibilities, quality plan audit log and quality
plan approvals.
The minor concept that included under the major concept are, quality plan
process, project overview, quality standards, quality tools, quality manager’s
responsibilities, quality assurance procedures, project monitoring process, project
in-process quality monitoring, project deliverables, project quality control
procedures, project deliverables test and acceptance process and project
deliverable acceptance criteria.
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X. Michael L Young, 6 Success Factors for Managing Project Quality.

Extracted on 07/04/2011 from website;
It talks about differing views on what constitutes a quality project. The agreed
parameters are that it delivers the desired outcomes on time and within budget.
Through past experiences, they have identified 6 key factors that improve project
quality are a good plan, appropriate communication, manage stakeholders, good
measurement, constant review and act early
The Plan, Do, Check, Act cycle is fundamental to achieving project quality. The
overall project plan should include a plan for how the project manager and team
will maintain quality standards throughout the project's cycle. Despite good
project planning and scheduling, poor or absent communication with team
members and stakeholders can bring a project undone. Project managers require
to have excellent communication skills and a comprehensive scheme that
encourages formal and informal discussion of expectations, innovation, progress
and results. Stakeholders include everyone who has an interest in, can influence
or is affected by the project's implementation or outcomes. To engage
stakeholders, identify who they are, analyse their concerns and what they need to
know and then prepare a strategy to provide the appropriate amount of
information and opportunities for involvement.
Early in the process it is important to identify the key outcomes and outputs of the
project and how you will measure whether they have been delivered. Implement
processes that measure progress, both qualitatively and quantitatively,
throughout the project at individual, team and whole project levels. This ensures
that problems can be identified early and successful tactics can be promulgated
throughout the project. Along with good measurement go good review
mechanisms. Successful project managers diligently and regularly review
progress against the schedule, budget and quality elements of the project.
Regular review allows problems to be identified early so that corrective action can
be taken to keep the project on track. Review also helps team members to learn
and improve their skills.
Measurement and review are important, but they are only effective if the project
manager takes action on issues identified. Simple issues should be addressed
immediately. More complex issues should be added for action into the project
plan and resources allocated to address them.
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3. Proposed Project Quality Plan
A good quality plan shall identify all of the organization external and internal
customers, cause the design of a process that produce the features desired by the
customers, bring in suppliers early in the process, cause the organization to be
responsive to changing customers need and prove that the process is working and
that quality goals are being met.
Project Quality Plan should be written with the objective to provide project
management with easy access to quality requirements and should have ready
availability of the procedures and standards thus mentioned.
The following list provides you the various Quality Elements that should be included
but not limited in a Project Quality Plan;
• Brief description of the project. Information about the project.
• Management Responsibility. Describes the quality responsibilities of all

stakeholders.
• Project quality objectives. Objectives of the project quality plan.
• Site organization chart, with named personnel if known.
• Responsibilities and authorities of project staff. Staff job delineation.
• Site layout plan. Site map showing the location of the project site.
• Documented Quality Management System. This refers to the existing

Quality Procedures that have been standardized and used within the
organization.
• Design Control. This specifies the procedures for Design Review, Sign-
Off, Design Changes and Design Waivers of requirements.
• Document Control. This defines the process to control Project Documents

at each Project Phase.
• Purchasing. list(s) of materials and appliances used for the project,

showing the verification requirement of each and defines Quality Control
and Quality Requirements for sub-contracting any part / whole part of the
project.
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• Project work schedule of the construction programme and sub-
programmes. Breakdown the main task and the sub-task.
• Schedules of subcontractor nomination. List of sub-contractors.
• List of quality procedures and work instructions applicable to

project— by making reference to the company’s Quality Manual and
Procedures
• List of project-specific procedures, work instructions and inspection

checklists, or target dates for their provision
• List of quality records to be kept, including pertinent quality records from

subcontractors
• Method Statement. Defines step by step how to carry out each specified
works.
• Inspection and Test Plan. Procedures for Test Plan shall indicate the
procedure and the codes/standards used.
• Inspection Testing. This details the plans for Acceptance Testing and
Integration Testing.
• Non-conformance. This defines the procedures to handle any type of non-

conformance work. The procedures include defining responsibilities,
defining conditions and availability of required documentation in such
cases.
• Corrective Actions. This describes the procedures for taking Corrective

Actions for the problems encountered during project execution.
• Quality Records. This describes the procedures for maintaining the

Quality Records (metrics, variance reports, executed checklists etc) during
project execution as well as after the project completion.
• Quality Audits. An internal audit should be planned and implemented

during each phase of the project.
• Frequency (or provisional dates if possible) of internal quality audits.
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• Training. This should specify any training requirements for the project
team.
• Handover project. All requirements to close up project e.g. final

inspection/testing, documentation etc.
The development of a Project Quality Plan is a team process that depends as much
on communicating information as it does on planning. The key objective is to create a
cohesive dialog and subsequently develop awareness of potential quality issues
assurance. Based on this awareness, project managers can prepare plans and
actions to counter any weaknesses or deficiencies in the project execution, thus
ensuring that all quality standards are met effectively.
If this PQP structure is not enough for us to understand or built up PQP on our own, a
sample of PQP is attached in Attachment 1, should give a better picture.
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4. Evaluating the Project Quality Plan (PQP)
Evaluation process for the Project Quality Plan to assists designated reviewers in
determining whether specifications meet criteria for producing a good PQP. The
objective of the evaluation is to determine whether the document complies with
PMBOK and Harold Kerzner’s requirements.
Some people carry out the evaluation using a checklist or requirements matrix but I
am going to evaluate the PQP that were taken from a “real” project (Attachment 1 -
The Propose Construction of Academic Building, Dental Hospital, Hostel and
Infrastructure Works for The Faculty of Dentist UITM Sungai Buloh, Selangor
Darul Ehsan.) and comparing the PQP with Harold Kerzner’s six quality
management concepts that had been discussed in question 1) earlier whether it
comply with their requirements. The finding of all the items stipulated in the PQP can
be summarised as follows;
Quality Policy - Brief of Quality policy can be found in APPENDIX A of the PQP in
the Attachment 1. Quality Objectives - are stipulated in Index 2, pg 3.
In order to ensure that the quality policy and quality objectives are being effective
it must appropriate to the purpose of the organization, comply with requirements,
commitment to continual improvement of the effectiveness of the company Quality
Management System, provides a framework for establishing and reviewing quality
objectives, is communicated and understood within the organization and must be
reviewed continuously.
Quality Assurances
Quality Assurance was represent by topic 8.1 a) Quality Assurance during the
Engineering and Procurement Phases, b) Quality Assurance during the
Construction Phases, Index 10.0 Method Statements, Appendix F(i) - Method
Statement for Earthwork, Appendix F(ii) –Method Statement for Piling Work,
Appendix F(iii) – Method Statement for Maintained Load Test, Appendix F(iv) –
Method Statement for Crib Wall, Appendix G – List of Form Inspection Check
list.
Project Quality plan must be able to achieve the required quality standards expected
by the organization. In this regard the plan must not only be specific and detailed
listing all quality requirements and standards, but it also should include all the steps
require to ensure those requirements and standards are met. This is spell out in the
method statement.
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In addition, quality assurance (i.e. final product testing) should be independent of the
project itself (as well as the project manager). This comes down from the project
management guidelines for effective quality assurance, and builds on a broad-based,
organizational approach to standards-based product testing.
Quality Control
This are represent by Index 8.1 d) Assessment of Consultant and Contractor

Performance, e) Document and Data Control, f) Control of Correspondence and
Drawing, Index 8.2 Communication Management, 8.2.1 Contact Directories,
8.2.2 Meetings, Index 8.3 Contract Management, 8.3.1 Procurement Schedule,
8.3.3 Site Contractual Record, 8.3.3 Payment to Contractors, Index 8.4 Progress
Management, 8.4.1 Construction Activity Programmed, 8.4.2 Construction
Stages, 8.4.3 Work Programme, 8.4.4 Resources, 8.4.5 Progress Reporting, 8.5
Control of Non-Conformance, 8.6 Corrective and Preventive Action, 8.7 Quality
Record, 8.8 Drawing and Document Control, 8.8.1 Drawing and Technical
Documentation Control, 8.8.2 Drawing Management and Interface, 8.8.3
Drawing or Document Master-List, 8.8.4 Receipt of Drawing, 8.8.5 Document
Master List, 8.8.6 Identification of Superseded Drawing and Document, 8.9
Preparation of Inspection Test Plan (ITP), 8.10 Joint Inspection, 8.11 Equipment
Calibration, Index 9.0 Inspection & Test Plan, Appendix E – Inspection & Test
Plan, Appendix 1 – Inspection Test Plan, Appendix 2 – Inspection Checklist,
Index 11.0 Forms and Inspection Checklist, Index 12.0 Handover of Project, 12.1
Final Inspection and Testing and 12.2 Defect List.
Quality control effectiveness should start since the planning phase, before
construction even started. It shall involve the coordination of critical project personnel,
including management and sub-contractors. The design team shall review the design
for functional relationships and technical issues, clarity and completeness, discipline
coordination and code compliance and cost and constructability effectiveness during
pre-planning stage.
Normally quality control procedures were established to follow ISO 9000:2008

standard These procedures ensure that all works, materials, equipment, plants and
etc. are in compliance with contract documents such as method statement,
specification, requirements, drawings and others relevant documents.
Prior to use, materials and works should be visually inspected to confirm whether they
are following specification and requirements and proper documentation,
completeness, new condition and conformance can be properly recorded. Besides
that, the inspection must be conducted in daily basis while the daily and weekly report
for non-conforming workmanship is documented and promptly scheduled and costs
are properly monitored. Project team must works closely with authorised testing
agencies to ensure specification compliance.
20
Quality Audit
Represent by Index 8.1 c) Quality Audit.
To ensure the quality audits are being effective, the audits should be planned on a
regular basis therefore each activity shall be audited at least once in an audit
cycle. In the other hand more often audit shall be carried out for the high risk
activities/works, to ensure conformance. An audit can also be carried out if a
particular problem has arisen in order to establish the source of the problem and
document any corrective actions taken. Audits are also used to check any previously
identified non-conformances or business changes. A good opportunity is that we can
measure how effective the changes have become.
During an audit exercises, evidence of the processes are being done in accordance
to the procedures and policies must be recorded and should be recorded against
each section of being audited. Recording of evidence should be done
thoroughly. Audit findings need to be documented and any non-conformances found
should be recorded and reported for further action. A date specific should be
established for the correction, a follow up audit should be carried out to ensure that
the non-conformance is fixed.
Quality Program Plan
Represent by Index 1.0 Introduction, 1.1 Project Brief, 1.2 Scope of Works,
Contract Information, 1.4 Implementation, 1.5 Purpose (PQP to ensure the areas
of site management i.e. Communication Management, Contract Management,
Progress Management and Quality Management are met) Index 3.0 External
Contact, Index 4.0 Project Organisation Chart, Index 5.0 Responsibility and
Authority, Index 6.0 Sub-contractors, Index 7.0 Work Programme, Appendix B -
List of Sub-contractors, Appendix C – List of Suppliers, Appendix D – Master
Work Programme and S-Curve.
Project Quality Plan development is a team effort and its process very much depends
on communicating information during planning stage. The key objective is to create a
cohesive dialog and subsequently develop awareness of potential quality issues
assurance. Based on this awareness, project managers can prepare plans and
actions to counter any weaknesses or deficiencies in the project execution, thus
ensuring that all quality standards are met effectively.
From my observation this PQP are meeting the requirements that we had discussed
earlier. As highlighted in Figure 1 and 2, PQP requires a lot of input from all other
management concepts, contract requirements and statutory regulation to meet it
objective which is to complete the project in a good quality, timely, within budget,
safely and sustainability and all of them were already included in this PQP.
21
5. Conclusion
To produce a project quality plan is not so complex it starts with identifying of all the
deliverables before beginning of a project and deciding how the best to validate their
quality. Previously people had noticed that the project that implement PQP had better
chances to achieve its deliverables and since then it is become one of the mandatory
documents for any type of project as long as the project has defined objectives and
deliverables, there should be a project quality plan to measure the delivery and
process quality.
A project quality plan is a crucial element of project management, as it defines the

project's main objectives regarding collaboration, time constraints, finances,
documentation and quality. The plan is subject to change during the course of the
project, and a clearly detailed plan should be implemented and updated regularly.
Disregarding the planning stage will ultimately conclude with a failed project. A project
quality plan allows those of authority to delegate tasks and assign roles and
responsibilities related to the project's goals.
A clearly defined plan eliminates the dilemma of task duplication through job
description clarification. Avoiding ambiguity is essential to maintaining a high level of
productivity. It removes any confusion that leads to insufficient performances and
conflict, as well. Successful project plans consider time management as a major
factor in the completion of specific objectives and goals.
A defined commencement and excursion, often determined by a date, allows

businesses to remain within the scope of the objective and complete tasks in an
efficient manner. The budget is an essential factor of the project plan, which
estimates the costs necessary to complete the project tasks due to labour, travelling,
materials procurement and ongoing operating costs. Budgeting helps maintain a
constant estimate of how much the project will cost.
A comprehensive project quality plan ensures that testing, verification, and validation
activities occur to produce quality project results and to ensure quality tasks to get
completed, project managers must design the project quality plan easily accessible to
all the team members.
It is also make the client and the stake holder more comfortable if they see that
quality is being addressed during the project execution. It can even be a good PR
exercise to invite them to a quality review.
Finally, having uncovered the quality issues, we can be sure that we have the
mechanism to manage and to achieve the project objectives properly, safely and in a
better manner.
22
Reference
1. Harold Kerzner (2009), PhD, Project Management (Tenth Edition), John Wiley
& Son, New Jersy.
2. A Guide to the Project Management Body of Knowledge (PMBOK Guide) –

Fourth Edition (2008), Project Management Institute.
3. Chung, H. W.. Understanding Quality Assurance in Construction : A Practical

Guide to ISO 9000 for Contractors, London, GBR: Routledge, 1999. p xi.
Extracted on 08/04/2011 from OUM elibrary;
http://site.ebrary.com.newdc.oum.edu.my/lib/unitemlibrary/docDetail.action?do
cID=10070664
4. The Purpose of a Project Quality Plan. Extracted on 07/04/2011 from website;

http://www.visitask.com/project-quality.asp
5. Howe, Thomas Glen Graydon, An Integrated Framework for Measuring Project

Quality, University of Calgary (Canada) 2010. Extracted on 08/04/2011 from
OUM elibrary;
http://140.234.0.9:8080/EPSessionID=fd462ad4364583a9d22cf342990e081/E
PHost=search.proquest.com/EPPath/docview/849718394/abstract?source=fed
srch&accountid=48462
6. Quality Management Plan for WED, Western Ecology Division (WED) National
Health and Environmental Effects Research Laboratory (NHEERL) United
States Environmental Protection Agency (EPA) Corvallis, Extracted on
07/04/2011 from website;
http://www.epa.gov/naaujydh/pages/QA_old/QMP_2006.pdf
7. Jorge Dominguez, The "Real" Project Plan, 10 Mar 2009. Extracted on

07/04/2011 from website; http://www.projectsmart.co.uk/the-real-project-
plan.html.
8. Stephen R. Martin, The Key Elements of a Good Project Plan, 7 Jan

2010. Extracted on 07/04/2011 from website;
http://www.projectsmart.com/articles/the-key-elements-of-a-good-project-
plan.html.
9. Project Quality Plan (structure), Extracted on 07/04/2011 from website;

23
Reference (continued)
10. Michael L Young, 6 Success Factors for Managing Project Quality. Extracted on
07/04/2011 from website; http://www.scribd.com/doc/6129601/project-quality-
plan.
11. Guidelines for the Quality Assurance Plan Checklist. Extracted on 07/04/2011
from website;
http://www.hud.gov/offices/cio/sdm/devlife/tempchecks/qapchecklist.doc
24
Attachment 1
The Project Quality Plan, The Propose Construction of

Academic Building, Dental Hospital, Hostel and Infrastructure
Works for The Faculty of Dentist UITM Sungai Buloh, Selangor
Darul Ehsan.
25
Table of Contents
Assignment Question ................................................................................................... 2
1. Introduction Project Brief. ...................................................................................... 3
2. Literature Review ................................................................................................ 11
3. Proposed Project Quality Plan ............................................................................ 16
4. Evaluating the Project Quality Plan (PQP) .......................................................... 19
5. Conclusion .......................................................................................................... 22
Reference .................................................................................................................. 23
Reference (continued) ............................................................................................... 24
Attachment 1 (Real-Project Quality Plan) .................................................................. 25
26

Assignment Project Quality Management (Full)

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Use the Rubrics as a guide to prepare your assignment.

1. Introduction Project Brief.

Quality can be defined as meeting the customer's expectations or exceeding the

1.1 Quality Policy

It is top management's expression of its intentions, direction, and aims regarding

A good quality policy should cover the followings;

• Be a statement of principles stating what, not how.

1.2 Quality Objectives

Good Quality Objectives should;

A good quality objective should be obtainable, define specific goal, understandable

1.3 Quality Assurances

It is a process of evaluating the formal activities, managerial process and overall

Quality assurance can be effective, if these two things are assured;

i) Project Quality plan must be sufficient to achieve the required quality

The Input includes: Quality Management Plan, results of quality control

Output includes: quality improvement.

1.4 Quality Control

Such activities include continually monitoring process, identifying and eliminating

A good quality control system shall;

i) Select what to control

Overall the Quality Control shall be summarised as follows;

Output includes: quality improvements, acceptance decisions, rework, completed

1.5 Quality Audit

Periodic, independent, and documented examination and verification of activities,

i) The planned quality for the project will be met.

1.6 Quality Program Plan

• Identify all the project/organisation’s external and internal customers.

Figure 1: Content of Quality Plan (Chung, H. W., 1999)

Figure 2: Plan Quality Data Flow Diagram. (PMBOK Guide 2008)

I. Chapter 20, Harold Kerzner (2009), PhD, Project Management (Tenth

II. Chapter 8, A Guide to the Project Management Body of Knowledge (PMBOK

In this chapter of PMBOK, project quality plan is describes as a part of three

Both modern quality management and project management recognised customer

III. Chung, H. W.. Understanding Quality Assurance in Construction : A

The quality system described is geared to the conventional practice and

IV. The Purpose of a Project Quality Plan. Extracted on 07/04/2011 from

V. Howe, Thomas Glen Graydon, An Integrated Framework for Measuring

This Quality Management Plan (QMP) provides guidance to all persons

The development of the project plan is an iterative process in itself. It is

VIII. R. Martin, The Key Elements of a Good Project Plan, 7 Jan

IX. Project Quality Plan (structure), Extracted on 07/04/2011 from website;

X. Michael L Young, 6 Success Factors for Managing Project Quality.

3. Proposed Project Quality Plan

• Brief description of the project. Information about the project.

• Management Responsibility. Describes the quality responsibilities of all

• Project quality objectives. Objectives of the project quality plan.

• Site organization chart, with named personnel if known.

• Responsibilities and authorities of project staff. Staff job delineation.

• Documented Quality Management System. This refers to the existing

• Document Control. This defines the process to control Project Documents

• Purchasing. list(s) of materials and appliances used for the project,

• Schedules of subcontractor nomination. List of sub-contractors.

• List of quality procedures and work instructions applicable to

• List of project-specific procedures, work instructions and inspection

• List of quality records to be kept, including pertinent quality records from

• Non-conformance. This defines the procedures to handle any type of non-

• Corrective Actions. This describes the procedures for taking Corrective

• Quality Records. This describes the procedures for maintaining the

• Quality Audits. An internal audit should be planned and implemented

• Frequency (or provisional dates if possible) of internal quality audits.

• Handover project. All requirements to close up project e.g. final