Pearland, TX 77581 Mobile (281) 638-6543 rm7285fa@westpost.net ________________________________________ CAREER OBJECTIVE: To effectively use my strong verbal communication skills while also utilizing my leadership, interpersonal, and team-building skills in a coll aborative corporate environment while providing outstanding customer service to fellow employees, vendors, and clients. PROFESSIONAL EXPERIENCE Technician, Houston,TX
Verizon Wireless, 08/04
- Present Increased sales activity by 10% during the first quarter of 2010 by creating sal es opportunity with grass-roots campaign Consistently among the top revenue producing technicians in the Houston area 200 4 to present Designated Lead service technician in district. Wireless Service Technician, Houston, TX Sprint PCS 1 2/00 -08/04 Provided innovative technical support to internal and external c ustomers, while maintaining sales quotas Technician of the year in 2002 Satellite Service Repair Technician, Houston, TX DISH Network 08/0 0 - 12/00 Installed and repaired home satellite entertainment systems. Streamed lined installation procedures and implemented a safety program. Club Level Supervisor, Houston, TX 03/00 - 08/ 00 Aramark at Minute Maid Park (formally Enron Field) Supervised kitchen staff and servers on Club Level at Enron Fiel d Increased sales by implementing and executing new procedures on the enti re club level Service Manager, Houston, TX 09/99 - 02/00 Just Brakes Advised customer of necessary repairs that were needed for the b rake system Created flexible work schedules for mechanics, which lowered employee tu rnover. Drive Tester/Service Technician, Houston, TX Houston Cellular Telephone Company 02/94 - 08/99 Test Drive the Cellular coverage area, suggested solutions for repairs n eeded, and plotted out Signal strength for cell sites and determined what test needed to be performed. Team leader for build out of test vehicles and test equipment. EDUCATION University of Phoenix, 2010 M.B.A. Management
University of Phoenix, 2008
B.S.M. Management MTI College of Business and Technology, 2006 Associate Degree in Computer Systems Technology PROFESSIONAL MEMBERSHIP Houston Livestock Show and Rodeo, Houston, TX National Society of Hispanic MBA, Houston, TX