Jessika C.

Mauldin
4504 Tall Meadow Lane Fort Worth, TX 76133 jmcfa5fa@westpost.net Phone: 903-330-
9261
Alt: 817-386-7198

OBJECTIVE:

To acquire a position that will allow me the opportunity to grow with a company
in
experience and knowledge. I have ample knowledge of all Microsoft operating syst
ems, as well as, great organizational skills alone with adequate business experi
ence. In my quest of work experience, by any means necessary, I have gained know
ledge in production work.

EXPERIENCE:

December 2008
to
May 2010

June 2007
to
December 2008

January 2002
to
June 2007

EDUCATION:
AT&T (Plus Group) Fort Worth, TX
Order Management Agent
Answer high volume escalation calls
Trouble Shooting
Assist with Technician in the field in resolving work orders
Operate CRM System
Sudden Link Cable Company Tyler, TX
Collection Team Lead
Make and receive calls to pass due customers
Collect payments
Operate ICOMS system
Help with other associates
Increase Company Sales Rate
Prime America Insurance Tyler , TX
Administrative Assistant
Answer all calls
Make outgoing calls Schedule Appointments File Insurance claims Make Insurance c
laims Assist with manager collect payments
Greet visitors

2004 Chapel Hill Tyler, TX

High School Diploma

INTERESTS:

Volunteering at the Hospital as well as my Church home.