Manual Basic Newest

.
Training Department Reference Guide
1. KEYBOARD MAPPING
Main Key Board
~OPT ! @ # $ % ^ & * ( ) _ = + + ← Backspace

2 3 4 5 6 7 8 9 0 - - = * Clear
1 CLEAR-ALL
` FLD AVAIL FLIFO GFAX FAX RMKS RCVD TKT TL FONE SEG NAME DSPL
|← Q W E R T Y U I O P { [ } ] | \
Tab [ ⌧ ] ↵ \ §
→| CLNDR UMSG I-SAB PROG CHNG RETRN END-ITEM
A S D F G H J K L : : " ‡ Print-Enter
Caps ; ← '
Lock SPLIT FULL CONFG HELP KYBD ERASE CROSS OF Enter
LORRAINE
Z X C V B N M < > ?
Shift , . / Shift
CALC CLSVC MONTR NEW# CSS SLASH
CTRL ALT SPACE BAR ALT CTRL
Keterangan :
⌧ = Change
§ = End Item (biasa disebut Dollar)
¥ = Cross of lorraine (biasa disebut Endi )
* = Display
Prepared by: Training Department ABACUS DSI

LUD October 2008 -1-
. Training Department Reference Guide
2. AGENT SIGN IN
Abacus system mempunyai 6 area kerja untuk sine-in, terdiri dari area A, B, C, D, E, dan F.
Keuntungan mempunyai lebih dari satu area adalah:
o Agent dapat membuat transaksi yang berbeda secara bersamaan tanpa mempengaruhi
transaksi yang lain.
o Lebih dari satu user dapat sine in dalam satu computer
Format entry : SI (number) min. 2 max. 6 characters

Contoh : SI3234 (Enter)
Response:
AGENT SIGN IN
1 2 3
CURRENT PASSCODE < xxxxxxxx > ID <003234> SUF <L6N8>
4 5 6
DUTY CODE <*> AREA <A> NEW PASSCODE < ………..>
L6N8.L6N8*AAI…A. B. C. D. E. F
NO MESSAGE..05JUL
CODE DESCRIPTION
1 Password min.7 max.8 characters diakhiri numeric
2 Number I.D
3 Pseudo City Code atau PCC
4 Duty Code
5 Area A dimana kita bekerja
New Pass code – Apabila kita ingin melakukan
6
perubahan Pass code dari yang sebelumnya.
2.1 SPECIFIC AREA SINE IN

Abacus system juga mempunyai fasilitas sine - in hanya untuk satu area kerja yang
diinginkan. Misal: Sine - in hanya untuk Area A saja.
Format: SIA1234
Response:
AGENT SIGN IN
CURRENT PASSCODE <........> ID <001234> SUF < W0X8 >
DUTY CODE <.> AREA <A> NEW PASSCODE <........>

2.2 PINDAH AREA KERJA
Apabila kita sedang melakukan pembuatan PNR di area A, sementara pada saat yang
bersamaan tersebut terdapat penumpang lain yang ingin melakukan penge-cek-kan schedule di
Abacus system. Tanpa harus melakukan ignore PNR, abacus dapat melakukan fasilitas pindah
area.
Format: A or B or C or D or E or F
Response: A
L6N8.L6N8*AAI.A
2.3 ACTIVITY SINE-IN

Untuk mengetahui area kerja yang sedang aktif sekaligus memberikan informasi mengenai PCC.
Format: *S*
Response: L6N8.L6N8*AAI. A. PNR PRESENT
ACTIVE AGENT – M TASYA – 1234-L6N8
L6N8.L6N8*AAI. B.PNR PRESENT
L6N8.L6N8*AAI.C.PNR PRESENT
L6N8.L6N8*AAI.D.PNR PRESENT
L6N8.L6N8*AAI E.E
L6N8.L6N8*AAI.F
Atau
Format : *S
Response : L6N8.L6N8*AAI. A
3. SIGN – OUT
Apabila kita sudah selesai melakukan segala aktivitas di dalam abacus system, sebaiknya
dilakukan fasilitas Sign-out ini dengan tujuan keluar dari satu atau seluruh area yang active.
Untuk menutup seluruh area sine-in di Abacus system, adalah dengan format sebagai berikut:
Format : SO*
Response : A.B.C.D.E.F..SIGNED OUT

4. CHECK ADDRESS / LNIATA COMPUTER DAN PRINTER
4.1 CHECK ADDRESS COMPUTER ONLY or LNIATA CRT

Untuk mengetahui nomor CRT addres / computer dari masing-masing Travel Agent adalah
sebagai berikut:
Format : ¥J
Response : Your Set Address is 8BDC12 P-23 LS12 STA-0222 RESB
4.2 CHECK SEMUA ADDRESS CRT / LNIATA CRT TRAVEL AGENT

Untuk mengetahui LNIATA Address di masing-masing lokasi.
Format : PE*L6N8
Response : 8BDC04PTR (LNIATA Address untuk Message Printer)
8BDC10CRT (LNIATA Address untuk Computer CRT)
8BDC12CRT
8BDC16CRT
8BDC32PTR (LNIATA Address untuk Ticket Printer)

5 HOST HELP SYSTEM

Tujuan : untuk mengetahui semua entry dari macam – macam product yang dimiliki oleh
Abacus.
Host Help System dibedakan menjadi 3 level yaitu sebagai berikut :
Level Entry Description
Display FOX Table of contents

1 F*FOX
View parts of the table of contents.
F*(Item number) Formats for a specific item from the table of
2
i.e. F*32 contents.
F*(item nbr)
3 Detailed information for a specific format.
i.e. F*1
6 HOST REFERENCE SYSTEM / DIRECT REFERENCES SYSTEM

Berfungsi untuk memberikan segala informasi up to date yang berkaitan dengan Abacus
dan Vendors di Abacus System ( Hotel , Cars , Airlines , Insurance dsb ).
Format : Y
Response :
LISTED CATEGORIES ARE...
01 AAI-ABACUS AGENCY INFO 02 AAL-SABRE INFORMATION
03 ADA-ABACUS DIRECT ACCESS 04 AGT-SUBSCRIBER REFERENCE
05 AIR-CONSOLIDATORS 06 AJV-JOINT VENTURES
07 ALL-ALLIANCE DRS 08 AR2-CHANGE
09 AR3-CHANGE 10 AR4-CHANGE
11 AR5-CHANGE 12 ASG-AIRLINE SVC GRP
13 BSP-INFORMACION BSP 14 CAR-CARS INDEX
15 CCS-DLS 16 CLM-ABACUS CLAIM IT
17 CTI-CANADA-MEXICO-CARIB 18 DLY-DELAY CODE DESCR
Contoh :
Untuk melihat market Abacus di negara mana saja, formatnya :
Y/MKT
Kemudian kita ambil Market negara mana yang kita inginkan :
Y/MKT/ID1
Untuk melihat General News di Abacus, Formatnya :
Y/AAI/SYS/P2
Untuk melihat Partisipasi Airline-airline yang tergabung di Abacus :
Y/SYS

7 DECODE AND ENCODE
No Description Decode Encode
1. City W/*FRA W/-CCFRANKFURT

2. Airlines W/*JL W/-ALJAPAN AIRLINES
3. Equipment W/EQ*D10 W/EQ-BOEING
4. Travel Agent W/*V3S8 W/-TAKUTA CEMERLANG
5 Country HCCC/TW HCCC/AUSTRALIA
6 Airport -- 0 -- W/-APCHIANG MAY
Reference: F*FOX/ENCODE/DECODE
8. SCHEDULE DISPLAY
Format: SSUBSIN
Response :
SUBSIN
29AUG WED SUB/Z 7 SIN/ 1
1BO 396 Y SUBSIN 1250 1605 73S 0
2SQ 133 P A F J D Y Q N SUBSIN 1240 1550 313 M 0
M H K
3SQ 135 P A F J D Y Q M SUBSIN 1750 2100 313 M 0 X14
H K
4GA 842 C Y M L V SUBSIN 0725 1040 734 B 0
5GA 315 C Y M L V SUBCGK 1400 1520 734 S 0
6SQ 159 P A F J D Y Q N SIN 1700 1930 744 M 0
M H K
Additional Formats
Format Example Description
S23NOVJKTSIN Date specific display
S29NOVSINAMS9A Schedule display by departure time
S2DECHKGEWR/8A Schedule display by arrival time
S25JANSINNRT‡JL Specific carrier display
S* Display more schedule
S20DEC Schedule date change
SR Schedule Return same date
SR¥7 Schedule Return 7 days ahead
Reference F*FOX/SCHEDULE/DISPLAY
F*FOX/EXTENDED/SCHEDULE

9. VERIFY FLIGHT INFORMATION
Tujuan : untuk mengetahui informasi dari suatu penerbangan.
Melihat informasi dari suatu penerbangan di abacus bisa dengan 3 cara yaitu :
1. From Flight Number V*Flight Number
2. From Availability display VA*Line number
3. From Itinerary VI*Segment number
Berikut salah satu contoh response dari Flight Information
Entry : V*GA868
21DEC DPTR ARVL MEALS EQP ELPD ACCUM MILES SM

CGK SIN 0830 1105 S 734 1.35 1.35 557 N
DEP-TERMINAL TWO ARR-TERMINAL 1
SIN SGN 1150 1250 L / 2.00 4.20 679 N
DEP-TERMINAL 1
Additional formats

VA*1/2 Verify from CPA (lines 1 and 2)
VI*3 Verify from itinerary – one segment
VI*1/3 Verify from itinerary – multiple segment
VI* Verify from Itinerary – all segments
V*SQ2/20NOV Verify details of a specific flight
Reference : F*FOX/VERIFY/FLIGHT

10. AIR AVAILABILITY

10.1 DISPLAYING CITY PAIR AVAILABILITY (CPA)
Penjelasan. Memberikan informasi mengenai availability yang ada dari semua airlines
participant yang ada di Abacus system .
Format: 1(date)(departure city)(arrival city)(departure time Optional)
2 3 4 5
Code Description
Header lines – Date availability request, day of the week, originating city/time zone,
1
destination city/time zone, time difference between origin/destination cities.
2 Aircraft type
3 Meal served – If blank, no meal is served
4 Number of stops – O is non-stop flight
5 Communication link codes-DC=Direct Connect Sell,DCA=Direct Connect Availability
Meal Codes : DU * / SPM

Codes for Days of the week
1 = Monday 2 = Tuesday 3 = Wednesday 4 = Thursday
5 = Friday 6 = Saturday 7 = Sunday
10.1.1 Shortcuts entry for City Pair Availability

1* Display more availability
1*OA Display original availability
1*R Redisplay last availability

1*9A Request alternate time

1*/6P Request more availability by arrival time
1‡1 Availability date change forward (max 30 days)
1-1 Availability date change backward
1-1*8P Combined entry for date/time change
1‡SQGAQF Request specific carriers
1‡*QF Exclude specific carriers
1*AHKG Change arrival city
1‡SQ Request specific carriers
125NOVCGKAMS9A-B Request CPA by class of service
1-M Change class of service requested
Reference: F*FOX/CITY/PAIR/AVAIL.
10.2 DISPLAYING DIRECT ACCESS AVAILABILITY
Example Entry: 125NOVSUBSIN GA
Response:
25NOV SUN SUB/Z 7 SIN/ 1
GA RESPONSE
13GA 842 C9 Y9 M9 L9 V9 SUBSIN 0730 1045 734 0
14GA 323 C9 Y9 M9 L9 V0 SUBCGK 1800 1920 734 0
15 GA 832 C9 Y9 M9 L9 V2 SIN 2035 2310 733 0
16 GA 301 C9 Y9 M9 L9 V0 SUBCGK 0600 0720 734 0
17 GA 858 C9 Y9 M9 L9 V9 SIN 0845 1120 747 0
18 GA 307 C9 Y9 M9 L9 V0 SUBCGK 0900 1020 734 0
19 GA 826 C9 Y9 M9 L9 V9 SIN 1145 1420 733 0
20 GA 311 C9 Y9 M9 L9 V0 SUBCGK 1200 1320 734 0
21 GA 828 C9 Y9 M9 L9 V9 SIN 1500 1735 733 0
10.2.1 Shortcuts Entry Direct Access Availability:
Format Description
Display a NW direct access availability SIN to LAX on
125NOVSINLAX NW
the 25th of November
1 * Display more availability in Direct Access
Change last availability display to a Direct Access
1 AA
availability for AA.
1 *OA Display original availability request
Display reverse availability from the last Direct Access
1 R
availability
1 R10DEC Display reverse availability for future date
Reference F*TTL/DIRECT/CONNECT/AIR

11. LEVEL PARTICIPANT AIRLINES
Product Function Segment Tag
Direct Connect Availability Level tertinggi di Abacus, tampilan /DCCX*Record Locator

Availabilitynya transparan dari Airlines ke
Abacus. Konfirmasinya bisa “ di
guarantee sebelum bookingan di save
(EOT).” Seat yang diambil di Abacus
system akan otomatis mengurangi
inventory seat yang ada di Airlines.
Misal : KL , SQ , QF
Direct Connect Sell Availability yang ditampilkan belum tentu /DCUA*Record Locator
sama dengan availability yang ada di
airlines. Konfirmasinya bisa “ di
guarantee sebelum EOT. “
Direct Access ( TA ) Harus menggunakan carrier .
Answer Back / AB Proses booking berikut Confirmasinya /ABMZ*Record Locator

Menunggu sampai muncul ACKN – PNR,
Avalilability airline di abacus tidak selalu
update. Tidak bisa menggunakan direct
availability.
Full Availability Response : “ SS “ harus diganti menjadi Blank / No-PNR
“NN” dengan entry : .1NN
Notes : See Y/SAB/TTL for a current list of participants.

Reference : F*FOX / TOTAL / ACCESS
F*TTL / CPA / SALES TAG

LUD October 2008 - 10 -
12. PNR ( PASSANGER NAME RECORD )

Untuk membuat PNR di Abacus System ini dibedakan menjadi 2 jenis :
1. Mandatory yang terdiri :
P hone (9) redisplay *P9

R eceive from (6) redisplay *P6
I tinerary (0) redisplay *I
N ame (-) redisplay *N
T icketing (7) redisplay *P7
E nd of Transaction
2. Optional yang terdiri :
Remarks (5) redisplay *P5

General Facts ( 3 ) redisplay *P3
• OSI Other Service Information redisplay *P3O
• SSR Special Service Request redisplay *P3S
PRS / Pre- Reserve Seat (4) redisplay *B
Berikut contoh PNR yang telah dibuat dalam Abacus system

12.1 MANDATORY
12.1.1 PHONE FIELD
Ada 2 jenis phone field : 1. Agent’s phone field
2. Passenger’s phone field
No Format Explanation
1 N*⌧$NM1 / NADINE - A Agent's Phone Field

Nadine = nama staff travel agent
2 9 2300778 PT. Astra Indonesia by Bonfie – B Passanger's Phone Field

B = Business H = Home F = Fax
C = Cell Mobile A = Agent
3 92⌧2300990 PT. IBM by Dinda - B Modification phone field di line ke 2
4 92⌧ Delete phone field line ke 2

92 , 4⌧ Delete phone field line ke 2 dan 4
92 - 4⌧ Delete phone field line ke 2 s/d 4
5 *P9 Redisplay Phone Field
12.1.2 ITINERARY
Untuk menjual seat airlines ada 2 cara yaitu :
• Sell from Availability display ( Short entry )
• Manual sell ( Long entry )
12.1.2.1 Sell from Availability display ( Short Entry )

Format : 0 ( number of seat ) ( class of service ) ( line number )
1 02Y1 Jual seat yang masih available untuk 2 paxs

kelas "Y" di line ke 1 dari available display
2 02Y2LL Jual seat yang sudah habis untuk 2 paxs
kelas "Y" di line ke 2 dari availablity display
3 01F2IK Booking untuk 1 Baby No seat "F" class
di line ke 2
4 02Y3* Jual seat Connecting flight yang masih available
kelas "Y" untuk 2 paxs di line ke 3
5 *I Redisplay Itinerary

Note : Short entry dari Direct Availability mempunyai limit waktu selama 2 menit ,
apabila lebih waktunya maka akan muncul response : “ AVAIL EXPIRED “.
12.1.2.2 Manual sell ( Long Entry )
Format 0TG434Y29DECCGKBKKNN2
0 = Selling format
TG434 = Flight and flight number
Y = Class of service
29DEC = Travelling date
CGKBKK = City Pair
NN = Status code Request
2 = Number of Passengers
12.1.2.3 CANCEL DAN CHANGE STATUS
NO FORMAT EXPLANATION
1 X3 Cancel segment 3
2 X2 / 4 / 6 Cancel segment 2, 4 dan 6
3 X2 - 4 Cancel segment 2 s/d 4
4 XI Cancel semua segment
5 .2HK Change status segment 2 dari " KK " atau " KL "
menjadi " HK"
Change status segment 2 dan 4 dari " KK " atau " KL

6 .2/4HK "
menjadi " HK"
7 .2-4HK Change status segment 2 s/d 4 dari " KK " atau " KL "
menjadi " HK"
REFERENCE: F*FOX/CHANGE/SEGMENT/STATUS

12.1.3 NAME
12.1.3.1 Memasukan Nama Penumpang
Beberapa Title yang dipakai MR, MRS, MS, MISS, MSTR
( -Family Name / Given Name Title)
1 -SURYANA / ADE MR Penumpang dewasa
2 - SYARIEF / LIAN MSTR*C09 Penumpang anak anak 09 tahun

( min. 02 th, max. 11 th )
3 -I / WARDHANI / KUSUMA MISS*I07 Penumpang bayi 07 bulan

( min. 0 bulan, max 23 bulan )
- 2ASMORO / MUTI MRS / SATRIA

4 MSTR*ADT/C08 Penumpang dewasa dan anak ( 8 tahun )
dalam satu family name
5 - 2BUDIARTO / ARI MR / DIEN MRS 2 penumpang dewasa satu family name
Note :
Untuk PNR yang ada baby harus di tambah kan Infant detail dengan format :
3INFT / FAMILY NAME / GIVEN NAME MSTR / UMUR – ADULT NAME SELECT
Ex : 3INFT / SINAGA / BIRONG MSTR / 08 – 2.1
Sedangkan PNR yang ada anak-anaknya ( 02 s/d 11 th ) harus di masukan date of bird
dengan format :
3CHLD / DOB – CHILD NAME SELECT
Ex : 3CHLD / 10JAN99 – 3.1
12.1.3.2 Correction name
Pada dasarnya Travel agent diperbolehkan untuk melakukan perubahan nama penumpang
sebelum ticket di buat, tetapi harus mendapatkan approval dari airlines terlebih dahulu, untuk
given name, title dan umur penumpang ( after slash ) agent dapat mengganti sendiri, tetapi untuk
Family name ( before slash ) agent harus telphone ke Helpdesk Abacus dengan memasukan
Approval yang di dapat dari airlines ke dalam Remarks PNR
Contoh : 5H-COR NM APPRVD BY JKTBI / MISS WANTI / 23JUL08

1 -1.1⌧EDWIN MR Merubah / menambahkan given name di nama ke 1.1

menjadi EDWIN
2 -1.1⌧ANTI MS Merubah title ANTI menjadi MS
3 -1.1⌧*C09 Merubah umur anak nama ke 1.1 menjadi 09 tahun
4 - 3⌧ Delete nama ke 3
- 3,4⌧ Delete nama ke 3 dan ke 4
- 2 - 4⌧ Delete nama ke 2 s/d 4
(boleh dilakukan sebelum End of transaction)
5 - 2⌧SIREGAR / DEWI MS Mengganti Family name menjadi SIREGAR untuk

nama ke 2 (sebelum EOT)
6 *N atau PD Redisplay name field / passanger detail
12.1.4 TICKETING FIELD ( Time Limit atau Ticket Number )
1 7TAW26NOV/ Memasukan time limit tanggal 26 November
2 7TAW/ Memasukan time limit tanpa tanggal untuk sameday
3 7TAW11SEP200/ Memasuk time limit sekaligus masuk ke Queue 200
4 7T-TK1267700900102 Memasukan nomer tiket untuk satu penumpang
5 7T - TK1267700900102 - 104 ¥ N1 - 3 Memasukan 3 nomer tiket untuk 3 penumpang

di nama ke 1 s/d 3
6 7T - TK1267700900107104 ¥ N1.1 Memasukan nomer tiket bayi dengan menempel

di nama orang dewasa
7 *P7 atau *P3 Redisplay ticket number
8 7TAW01NOV/ Mengganti tanggal time limit menjadi 01 November

12.1.5 RECEIVE - FROM

Kegunaannya: untuk sebagai record file PNR Abacus di history siapa yang melakukan Request
booking PNR tsb. (Contact Person)
FORMAT: 6PAX atau 6SEC/CYNTHIA
12.1.5.1 CHANGE RECEIVE - FROM

Untuk mengganti Receive From cukup override (input nama baru)
Contoh : *P6
RECEIVED FROM – TINA
W0U8.W0U8*ABB 0229/29SEP05 GUUIJS H
Receive From TINA ingin di rubah menjadi SINTA : 6SINTA

Perubahan ini hanya bisa dilakukan sebelum End of Transaction,
12.1.6 MENYIMPAN PERUBAHAN PADA PNR (END OF TRANSACTION)

Dengan tujuan: untuk memunculkan kode booking 1B sekaligus Airlines.
FORMAT: E OR ER
12.2 RETRIEVAL PNR

Ada 5 cara untuk retrieve PNR yang sudah disimpan didalam Abacus System
1 * YQRTSU Retrieve PNR by Abacus code
2 * - SYARIEF / LIAN MSTR Retrieve PNR by Pax family name
3 * GA868 / 01SEPCGK-KIM Retrieve PNR by Flight Number
4 *2 Retrieve PNR from particular name list
5 ⌧QSQ/*N3J27U Retrieve PNR by Airlines PNR code

12.3 OPTIONAL – FIELD

12.3.1 REMARKS FIELD
1 5 (Free text) Basic Remarks
2 5¥ ( Free text ) Itinerary Remarks (max.70 characters)
3 5DL- ( Free text ) Delivery address remarks ( max. 39 characters )
4 5H- ( Free text ) Historical remarks
Wholeseller Ticketing
5 5WT-PCC/ON Activate relocation PNR
5WT-PCC/OFF Diactivate relocation PNR
6 *P5 Redisplay Remarks
REFERENCE: F*FOX/PNR/REMARKS.
12.3.1.2 Delete Remarks

Apapun jenis remarksnya cara menghapus / delete nya sama saja, yaitu berdasarkan nomer
urut remarks tersebut :
52⌧ delete remarks di line ke 2

53-6⌧ delete remarks di line ke 3 s/d 6
54,6,9⌧ delete remarks di line ke 4, 6 dan 9
12.3.2 GENERAL FACTS FIELD
Apabila penumpang mempunyai informasi atau mempunyai permintaan jenis2 makanan, kursi
roda, keranjang bayi dsb yang harus did ketahui oleh Airlines maka message tsb, harus di create
dalam PNR di kolom General facts dengan menggunakan SSR ( Spesial Service Request ) atau
OSI ( Other Service Information ).
FORMAT SSR : 3(SSR CODES) (SEGMENT) - (NAME NUMBER )
FORMAT OSI : 3OSI _ AIRLINES _ INFORMASI YANG MAU DISAMPAIKAN

1 3WCHR1 - 2.1 Request Wheelchair, segment 1 penumpang ke 2
2 3MOML1,3 - 2.1,4.1 Moslem Meal, seg.1 & 3 untuk penumpang 2 & 4
3 3DBML - 0 Diabetic Meal semua segment semua penumpang
4 3UMNR/1UM08-1.1 Uncompanied Minor untuk anak umur 8 tahun
5 3BBML - 2.1 Request baby food untuk semua segment masuk ke

name select orang tuanya ( jagan nama bayinya )
6 3OSI GA LCTC CROWN HTL RM 908 Informasi local contact ke Airlines Garuda Indonesia
7 3OSI BA PAX SPEAKS BAHASA ONLY Informasi ke BA pax hanya bisa bahasa Indonesia
8 *P3 Redisplay general facts
NOTE: Untuk semua permintaan yang berhubungan dengan Baby / Infant, nama yang
digunakan dalam format Abacus harus menggunakan nama penumpang dewasa.
Display informasi semua Spesial Meals Code yang bisa digunakan:

DU*/SPM OR DU*/SPM‡UA (by specific carrier)
Reference : F*FOX/SSR/CODES
F*FOX/DISPLAY/SSR/ITEMS
F*FOX/SPML/OSI
F*FOX/SPML/SSR
12.3.2.1 Delete dan Change status untuk General Facts
1 33⌧ Delete general fact di line ke 3
2 32.XX Delete SSR dengan status "HK" di line ke 2
3 34,7⌧ Delete general facts line ke 4 & 7
4 32 - 6 ⌧ Delete general facts di line ke 2 s/d 6
5 32.HK Change status SSR di line ke 2 menjadi "HK"

12.3.2 PRE RESERVED SEAT ( Y/AAI/PRS/CX )
Kegunaannya untuk meminta nomer tempat duduk di pesawat (status seat harus HK )
Penumpang sudah langsung mendapatkan konfirmasi nomer tempat duduk, sebelumnya agent
dapat membuka configurasi tempat duduk pesawat terlebih dahulu dengan
Click icon Graphical Seat Map lalu masukan segment number yang ingin di
reserved
12.3.2.1 RESERVE – SEAT (booking PRS)

FORMAT : 4G1/7A reserved seat no.7A di segment 1
4G2/10ABC reserved seat no. 10A, 10B dan 10C di segment 2
4G1/10A11B reserved seat no. 10A & 11B untuk segment 1
12.3.2.2 Dari Row Seat Assignment

FORMAT : 4G1/N ( No smoking zone )
4GA/W ( Wing seat zone )
4G2 /A ( Aisle seat zone )
12.3.2.3 CANCELL PRE-RESERVE SEAT
FORMAT: 4GX1 Delete semua seat number untuk segment 1

4GX1/10A Delete seat number10A saja di segment 1
4GX2/8A9B Delete seat number 8A & 9B di segment 2
4GXALL Delete semua seat number di semua segment
12.3.2.4 RETRIEVAL PRE-RESERVE SEAT
FORMAT : *B
12.3.2.5 CHANGE STATUS PRS
FORMAT KETERANGAN.
4G1HK Up-date sgment status untuk PRS segment 1 menjadi “ HK”
REFERENCE: F*FOX/SEAT/ASSIGNMENT
F*FOX/CHANGE/SEGMENT/STATUS .

12.3.3 FREQUENT TRAVELER NUMBERS
Apabila penumpang telah menjadi anggota FQTV dari suatu penerbangan, yang dikarenakan
penumpang sering melakukan perjalanannya dengan penerbangan tsb dan sudah mencapai
milleage standard airlines tsb.
12.3.3.1 Entry display List Airlines Participated in Frequent Traveller:
FORMAT : PT* (Untuk melihat semua Airlines Agreement FQTV)

PT*SQ (Untuk melihat Specific Airlines SQ Agreement FQTV)
CONTOH-RESPONSE :
PT*SQ FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
--------------------------------------------------------------------------------------------------------------------------
USE. FF OC FF NUMBER / RC -N.N TO TRANSMIT FLIGHT INFO
OC-OWNING RC-RECEIVING
CARRIER CARRIER
/*/ SEGMENT SPECIFIC ALLOWED
SQ-618 SINGAPORE AIRLINES

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
AC BD DL EK LH MI MX NH* NZ OS OZ RG SK SQ* TG UA VS
12.3.3.2 Memasukkan FQTV Number ke dalam PNR:
1 FFGA7899999 - 1.1 Memasukkan frequent flyer Garuda no 7899999 untuk penumpang 1.1
2 FFSQ2200888 / LH - 2.1 Memasukkan FF SQ no.2200888 untuk terbang dgn LH name ke 2
3 *FF Redisplay Frequent Flyer
4 FF2⌧ Delete Frequent Flyer di line ke 2
5 FF1⌧SQ33009080-1.1 Mengganti FF number SQ menjadi no. 33009080
REFERENCE : F*FOX/FQTV

12.3.4 EMAIL – ADDRESS
Abacus menyediakan sarana untuk travel agent agar dapat mengirim PNR dari Abacus Host
langsung kepada penumpang melalui email.
ENTRY : PE¥EMAIL - ADRESS¥TO/NAME

PE¥ABC123 YAHOO.COM¥TO/TASYA NABILA/MS
12.3.4.1 Langkah-langkah mengirimkan PNR melalui Email address:
1) Retrieve PNR : * JKUIOT

2) Create entry : PE¥IBM YAHOO.COM¥TO/NABILA
3) Receive from : 6SEC/DINDA
4) Save and Email : EM
Redisplay Email address : *PE

Delete Email address : PE1 ( line 1 )
13 DIVIDE-PNR
Apabila didalam suatu PNR terdapat satu atau lebih penumpang yang ingin melakukan
perubahan itinerary agent dapat menggunakan fasilitas ini dengan tujuan untuk dilakukan
perubahan perjalanannya dalam PNR tanpa menggagu reservasi penumpang yang lain dalam
PNR tersebut.
13.1 Format-format yang bisa digunakan untuk divide atau split PNR:
D1 Divide semua nama di baris ke-1 dari PNR .

D1*4 Divide semua nama di baris ke-1 dan ke-4 dari PNR .
D1.1 Divide 1 nama untuk penumpang di posisi 1.1 saja
D1.1*2 Divide nama untuk penumpang di posisi 1.1 & semua nama di baris ke-2
D1.1*2.2 Divide nama untuk penumpang di posisi 1.1 & 2.2
D1-4 Divide semua nama dibaris ke-1 sampai dengan ke-4

13.2 Step – step Divide PNR:
1. DISPLAY –PNR *UA7AGH

2. SELECT NAME TO DIVIDE D1 OR D1.1*2.1
3. DO MODIFICATION OR CANCELLING ITUNERARY
4. ENTER RECEIVE -FROM 6PAX/RIDWAN
5. FILE – PNR F
6. END OF TRANSACTION E OR ER
Note : Sebaiknya untuk cancel rebook dilakukan “setelah proses divide / split berakhir.”
REFERENCE : F*FOX/DIVIDE/PNR
14 QUEUE
Fungsi: untuk memonitor semua PNR yang telah dibuat dan message-message dalam system
Abacus Agent.
QUEUE dibagi menjadi 2 :

1. Queue Message
2. Queue PNR
14.1 QUEUE – MESSAGE
Dibagi menjadi 2 : Queue Assigned dan Queue User
14.1.1 Queue Assigned ( tidak bisa dirubah )

Codes Description
S Supervisor - queue
G General - queue
N Notification - queue
L Left message - queue
A Auxiliary queue
14.1.2 Queue User

Semua alphabet diluar queue assigned

14.2 QUEUE – PNR

Dibagi menjadi 2 : Queue Assigned dan Queue User
14.2.1 Queue Assigned

Sudah ditentukan fungsinya masing2 oleh system Abacus
( tidak bisa diubah ).
Queue - Number Function
0 Basic PNR - Urgent (departure within 24 hours).
1 Basic PNR - Non Urgent.
2 Car / hotel / tour confirmation numbers
3 Not currently assigned
4 Recheck PNRs successful processing
5 Airline schedule changes for travel within 17days
6 Airline schedule changes for travel beyond 17days
7 HX status code received
9 TAW tickets to print
10 TAX suspense
11 Airline rated PNR
12 Large party ( 10 or more )
14 ETDN confirmations , knowledge
15 ETDN errors , rejects
17 Waitlist confirmation - Urgent ( departure within 24hours )
18 Waitlist confirmation - Urgent ( departure within 24hours )
19 Problem with ticketing via " QLT" entry -check PNR for errors
20 Dupe booking queue
21 Unable to invoice - check PNR for errors
22 Corporate Travel Policy Modified by Airline
23 Group system action
24 Pre - Reserved seat / BP confirmations
25 Pre - Reserved seat / BP unable to confirm
26 Tour time limit
27 Rejected BP continuous queue print
28 Answerback re queue
29 EAASY system PNRs

14.2.2 Queue User / Individu

Yang dapat digunakan queue number 50 s/d 511
14.3 Cara menghitung queue di dalam system Abacus ( Queue Count )

FORMAT : QC/
RESPONSE:
QC/
ON QUEUE AS OF 1122 ON 01AUG FOR R2M8
F ....…..4 100 ...…….5
G ...…..11 110 .……...25
N ..... …2 115 ..……..18
S ...…... 3 120 ……....25
0 ..…... .4 125 ……....8
1 ..…….78 130 ……....25
6 ...….. .10 135 …........4
7 .……. 16 200 ……....13
9 .…… 20 250 ...…….30
20 ….....12 300 .……...100
TOTAL MESSAGES ……….....20 SPECIALS ...……….....0 PNRS ………………...389
14.3.1 Additional Queue Count Format
Entry Description
QC/1 Queue count for queue 9
QC/1-9 Queue count for queue 1 through 9
QC/G Queue count for General Message Queue
14.4 ACCESSING QUEUE (masuk kedalam Queue)
Entry Description
Q/9 First PNR in queue 9 will display in work area.
Q/G Access for General queue in work area display.
14.5 QUEUE – PROCESSING
Entry Description
I Ignore the PNR/MSG in work area and places it back in queue.
E End of transaction, finalizing any changes made and removes PNR from queue.
QR Removes current PNR/MSG from queue.
QXR Removes current PNR/MSG from queue and exit queue.
QXI Ignore PNR/MSGin work area , places it at back of queue & exit queue .
QXE End of transaction, finalizing any changes made and exit PNR from queue.

14.6 REMARKS QUEUE
Contoh soal:
ENTRY : 5ATTN HELPDESK // FROM ANDI
5KINDLY CHK n ADJUST 1B-PNR *VHZB8G ISN’T SYNCHRONISE
5MTKS N BRGDS
QP/DWZG (Send remarks via Queue to Helpdesk)
REFERENCE : F*FOX/QUEUE / COUNT

F*FOX/QUEUE / MESSAGE
F*FOX/QUEUE / PLACE
F*FOX/QUEUE / EXIT
F*FOX/QUEUE / PRINT
14.7 PREFACTORY INSTRUCTION CODES
ENTRY : QI*SYS
Response :
00 CONFIRM TO PASSENGER 15 GROUP
01 CONFIRM TO PASSENGER 16 SEE - FACT
02 UTR OR LMTC 17 END TRANSACTION ERROR
03 UNTICKETED PREPAID TICKET 18 SPECIAL MEAL
04 COMPUTER RATE 19 SPECIAL LIST
05 ADVISE FLIGHT INFORMATION 20 SEAT CONTROL ACTION REQUIRED
06 ADVISE SCHEDULE CHANGE 21 SEE SPECIAL REMARKS IN PTA DATA
07 TICKETING ARRANGEMENT 22 PASSENGER NO - SHOW
08 TIME-LIMIT EXPIRED 23 SET-UP TIME LIMIT
09 FIRM 24 AIR SEGMENT CANCELLED
10 ADVISE PREPAID TICKET ON FILE 25 VERIFY DELTA SEGS WITH VI* ENTRY
11 SEE REMARKS 26 NO SEGMENT
12 CONFIRM FROM WAITLIST 27 FLIGHT CANCELLED
13 2ND REQUEST FOR REPLY 28 NAMES/NUMBER IN PARTY NOT EQUAL
14 FOLLOW-UP FOR BUSSINESS 29 CLASS CODE INCORRECT

14.8 QUEUE PLACEMENT
Entry Description
QP/75/11 Places PNR on Queue 75 with PIC number 11(see remarks)
QP/R2M8G Places messages on general message queue at PCC-R2M8
QP/50/69‡90/11‡75/22 Places PNR to multiple Queue.
*QH Display Queue history.
QR/55/64/86 Removes PNR in working area from multiple Queue.
15. TIMATIC
Untuk mengetahui informasi mengenai Visa dan Health
15.1 ACCESS TIMATIC TIM

EXIT TIMATIC QUIT
Format : TIRA / NABAH / EMDPS / DELON / TRAMS

1 2 3 4 5
Note :
1 : Format mandatory 3 : EMbarkation Denpasar 5 : TRansit Amsterdam
2 : NAtionality Bahrain 4 : DEstination London
Codes Description Required or
Mandatory field
TIRV Timatic Request Visa/passport information Mandatory, but choose just
one of these three primary
action codes.
TIRH Timatic Request Health information
TIRA Timatic Request All visa/passport and health
information
NA Nationality of traveler Mandatory
EM Embarkation point of traveler Mandatory
DE Destination point of traveler Mandatory
TR Transit point of traveler Include if applicable
VT Countries visited by the traveler up to six days Include if applicable
prior to this trip

15.2 Scrolling TIMATIC
Function Format
Timatic Page Next – Display the next page TIPN
Timatic Page – Redisplay current page TIPG
Timatic Page Back – Display the previous page TIPB
Timatic Page Last – Display the last page TIPL
Timatic Page First TIPF
15.3 Miscellaneous Request TIMATIC
Function Format Example

Timatic Locate Country Codes – Local city codes TILCC/ (country name)
from a country name . TILCC/EGIPT
Timatic Request City Codes – Display All city and country TIRCC
codes
Timatic Request City Codes – Display the country TIRCC/ ( city code )
Name for a requested city and all city codes located in that TIRCC/ACA
country.
Timatic Request Group List TIRGL
Timatic Request Group List – Display member countries for TIRGL/ ( group code )
a requested group. TIRGL/NATO
Timatic Rules – Index for Rules, terms and definitions TIRULES
Timatic News – News Index TINEWS

16. MINIMUM CONNECTING TIMES

16.1 STANDARD MINIMUM CONNECTING TIMES
Tujuan : untuk mengetahui standard Minimum Connecting Times dari suatu flight yang
akan di terbangi sesuai dengan standard dari Airlines yang berlaku.
Format : T*CT-LAX/AABA/DI
( Minimum Connecting Times di LAX, arrive dengan flight AA dari Domestik dan depart
dengan flight BA ke International )
Sample Response :
STANDARD.D/D...D/I...I/D...I/I.
ONLINE 1.10 1.30 2.00 2.00
OFFLINE 1.10 1.30 2.00 2.00
- IS ONE WAY / IS BOTH WAYS
** OR * ARE ALL
16.2 VERIFY MINIMUM CONNECTING TIMES

Untuk mengetahui apakah pembukuan reservasi kita di dalam suatu PNR , sudah
sesuai dengan standard minimum connect times yang ditentukan oleh airlines.
Format : VCT*
Response: MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTION
Reference : F*FOX/MINIMUM/CONNECT/TIME
16.3 CONNECTION CITIES
Format : T*CP-SYDSFO
Response:
SINGLE CONNECT POINTS
MEL AKL SIN LAX OSA NYC HNL SEL TYO TPX
YVR MNL CHI PPT SEA
DOUBLE CONNECT POINTS
NAN-HNL NAN-LAX LAX-SNA HNL-LAX BNE-LAX AKL-HNL

LAX-LAS AKL-LAX WLG-LAX CHC-LAX YVR-PDX YVR-SEA
HNL-YVR MEL-LAX LAX-PDX LAX-SEA YVR-LAX YVR-YYC
Reference : F*FOX/CONNECTION/POINTS

17. MISCELLANEOUS
Fungsinya : untuk mengetahui informasi2 mengenai : calculator,tax
informasi,cuaca,kalender,perbedaan waktu suatu negara, dsb.
17.1 Calendar Functions

T OCT Calendar for current year
T DEC/97 Calendar for month in 1997
T 14MAR‡ 21 Add days
T 25JUN-60 Subtract days
Calendar dates of next 4
T MON
Mondays
T WED/SEP List Wednesdays in September
17.2 Calculator Function

T MENU Display all calculator functions
Display English and metric
T CODES
Measurement codes
T 967‡ 451 Add
T 426.15-159.72 Subtract
T 614.75*8 Multiple
T 500 / 10 Divide
17.3 Currency Conversion
Obtain bankers selling rate for

DC*CUR
IATA documents
DC*ATS Obtain by 3 letter currency code
DC*AUSTRIA Obtain by country name
Convert currency for bankers

DC‡ CAD200.50/USD
selling rate

17.4 Tax Database

TXHELP Tax information
TX*FR Display list or taxes for specific country using
country code
TX*2 Display details of tax on specified line number
of tax database response
TX*ITALY Display list of taxes for specific country using
country name
TX* Redisplay last tax response to a tax help
entry
17.5 Time and Temperature

T ETFRA/LAX Time difference between cities
T*SYD City date and time
T T30C Celsius to Fahrenheit
T T86F Fahrenheit to Celsius
17.6 Weather Information

WX = Current Weather Conditions
CF = City Forecast (today plus the next two days)
EF = Extended Forecast (up to 5days out)

WEA/EF*LAS Extended Forecast for Las Vegas
WEA/EF*LAS/2 Page 2 of Extended Forecast
WEA/WX*MNL Current weather conditions for Manila
WEA/WX*MNL/2 Page 2 of Current weather
W 1CF Display Weather forecast by PNR segment number
Reference : F*FOX/CALENDER F*FOX/TIME

F*FOX/CALCULATOR, F*TTL/WEATHER
F*FOX/CURRENCY
F*FOX/TAX

18. CUE CARD PNR
Step 1: Display Availability
1. Click on to retrieve the Air Availability mask: -
2. Fill up accordingly, then click on to retrieve the following

host response.

Step 2: Book an Air Segment
1. Click on the class of service to retrieve the Air Sell mask.
2. Fill up accordingly, then click on to retrieve the

following host response.
Step 3: Create & Complete a PNR
1. Click on to retrieve the following mask to create a FIT PNR: -


2. Fill up accordingly, then click on to generate the following

PNR creation commands: -
3. Click on to end transaction and generate an email message to the

passenger to retrieve the booking from Virtually There.

19 CUE CARD HOTEL
Step 1: SHOP
1. Click on to retrieve the Hotel Listing mask (by Airport/City): -
2. Fill up accordingly, then click on to retrieve the hotel

listing.

Step 2: LOOK
1. Click on the desired hotel line number, which is the blue text (a.k.a.
WhizModed text) – as shown by the red box to retrieve the hotel
description.
2. Click on the desired rate line number, which is the blue text (a.k.a.
WhizModed text) – as shown by the red box to retrieve the hotel rate
details.

Step 3: CHECK
1. Click on on the following mask to retrieve the Hotel Rate

Rule.
2. Click on the desired hotel rate rule line number, which is the blue text
(a.k.a. WhizModed text) – as shown by the red box to book the hotel
room.

Step 4: BOOK
1. Click on on the following mask and the Hotel Sell mask will
appear.
2. Fill up accordingly, then click on on the following mask.

The following host commands will be generated: -
3. Enter the phone and received from fields respectively as follows: -
4. Click on
to input the passenger’s email address.

entries.

6. Click on to view the created PNR as follows: -

20 CUE CARD CAR
Step 1: SHOP
1. Click on
to retrieve the mask: -

2. Fill up accordingly, then click on to retrieve the car listing.

Step 2: LOOK
1. Click the desired car line number, which is the blue text (a.k.a.
WhizModed text) – as shown by the red box to retrieve all the rates
available for the specific car vendor.
Step 3: BOOK
2. Click on the “KM” column for the chosen car type line number, which is
the blue text (a.k.a. WhizModed text) – as shown by the red box, to
retrieve the car sell mask.

Note: To check the Car Rate Rule, simply click on the “DAILY” column of the
chosen car type (e.g. as shown in the dotted box), which is the blue text
(a.k.a. WhizModed text).

3. Fill up the following mask accordingly, then click on .

4. The following host response will be generated: -
4. Enter the phone and received from fields respectively as follows: -
5. Click on
to input the passenger’s email

address.

entries.

7. Click on to view the PNR created as follows: -
7. Click on to end transaction and generate an email message to

21 CUE CARD TRAVEL SECURE
Step 1: Retrieve a Reservation
1. Click on
to retrieve the mask: -
2. Fill up accordingly, then click on to retrieve the relevant

PNR.

Note: -
* Step 1 is optional (required if creating an insurance segment for an
existing PNR).
* Most insurance vendors require at least 2 lines of client address to be
present in the PNR prior to the creation of an insurance segment.
Step 2: Booking an Insurance Segment
1. Key in the entry INS/<Insurance Vendor’s 2 letter code>/N<Passenger

Relate> as follows to bring out the Host Mask to book an insurance
segment.
2. Select the option “Book” and indicate the “Insurance Plan Type” (as per
information from the insurance vendor), before hitting the “Enter” key
on the keyboard to navigate to the next screen.

3. Input the “Pax Type”, “Birthdate” and “Govt/ID” before hitting the
“Enter” key on the keyboard to navigate to the next screen.

4. Input the “Passenger Gender”, “Emergency Contact Name” and “Contact

Phone Number”, including the country/city code for the contact number
before hitting the “Enter” key on the keyboard to navigate to the next
screen.
5. Complete all the fields on this screen before hitting the “Enter” key on
the keyboard to navigate to the next screen.

6. Complete this screen should you have available information. If not, hit
the “Enter” key on the keyboard to navigate to the next screen.
7. Input the “Payment Info” as CA before hitting the “Enter” key on the
keyboard to navigate to the next screen.
8. The following host response will be generated.

9. Click on
to input the passenger’s email address.
10. Fill up accordingly, then click on to generate the

following entry.
11. Enter in the name of the person from whom the reservation was
requested.

12. Click on to view the PNR created as follows: -

passenger to retrieve the booking from Virtually There
End of Training module


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Training Department Reference Guide

Main Key Board

~OPT ! @ # $ % ^ & * ( ) _ = + + ← Backspace

CTRL ALT SPACE BAR ALT CTRL

Prepared by: Training Department ABACUS DSI

Format entry : SI (number) min. 2 max. 6 characters

2.1 SPECIFIC AREA SINE IN

CURRENT PASSCODE <........> ID <001234> SUF < W0X8 >

DUTY CODE <.> AREA <A> NEW PASSCODE <........>

Prepared by: Training Department ABACUS DSI

2.2 PINDAH AREA KERJA

2.3 ACTIVITY SINE-IN

Prepared by: Training Department ABACUS DSI

4. CHECK ADDRESS / LNIATA COMPUTER DAN PRINTER

4.1 CHECK ADDRESS COMPUTER ONLY or LNIATA CRT

4.2 CHECK SEMUA ADDRESS CRT / LNIATA CRT TRAVEL AGENT

Prepared by: Training Department ABACUS DSI

5 HOST HELP SYSTEM

Host Help System dibedakan menjadi 3 level yaitu sebagai berikut :

Level Entry Description

Display FOX Table of contents

6 HOST REFERENCE SYSTEM / DIRECT REFERENCES SYSTEM

Prepared by: Training Department ABACUS DSI

7 DECODE AND ENCODE

No Description Decode Encode

1. City W/*FRA W/-CCFRANKFURT

Prepared by: Training Department ABACUS DSI

9. VERIFY FLIGHT INFORMATION

Tujuan : untuk mengetahui informasi dari suatu penerbangan.

1. From Flight Number V*Flight Number

2. From Availability display VA*Line number

3. From Itinerary VI*Segment number

Berikut salah satu contoh response dari Flight Information

21DEC DPTR ARVL MEALS EQP ELPD ACCUM MILES SM

Format Example Description

Prepared by: Training Department ABACUS DSI

10. AIR AVAILABILITY

Format: 1(date)(departure city)(arrival city)(departure time Optional)

Meal Codes : DU * / SPM

10.1.1 Shortcuts entry for City Pair Availability

Format Example Description

Prepared by: Training Department ABACUS DSI

1*9A Request alternate time

10.2 DISPLAYING DIRECT ACCESS AVAILABILITY

Example Entry: 125NOVSUBSIN GA

10.2.1 Shortcuts Entry Direct Access Availability:

Prepared by: Training Department ABACUS DSI

11. LEVEL PARTICIPANT AIRLINES

Product Function Segment Tag

Direct Connect Availability Level tertinggi di Abacus, tampilan /DCCX*Record Locator

Answer Back / AB Proses booking berikut Confirmasinya /ABMZ*Record Locator

Notes : See Y/SAB/TTL for a current list of participants.

Prepared by: Training Department ABACUS DSI

12. PNR ( PASSANGER NAME RECORD )

1. Mandatory yang terdiri :

P hone (9) redisplay *P9

2. Optional yang terdiri :

Remarks (5) redisplay *P5

Berikut contoh PNR yang telah dibuat dalam Abacus system

Prepared by: Training Department ABACUS DSI

1 N*⌧$NM1 / NADINE - A Agent's Phone Field

2 9 2300778 PT. Astra Indonesia by Bonfie – B Passanger's Phone Field

3 92⌧2300990 PT. IBM by Dinda - B Modification phone field di line ke 2

7 P7 atau P3 Redisplay ticket number