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iHotelier Implementations iStay Reservation Services

Revised: January 19th, 2009

TravelCLICK Implementation Form


We are delighted to welcome you to TravelCLICK as a member of our iHotelier family. In order to present your property in the brightest light possible, we need your help! The following pages will gather the information we need to know about your property in order to display its features into our central reservation system. As you prepare to fill out this packet, you should assemble a team of individuals from within your property. You should also designate one primary iHotelier contact. This is important to ensure a smooth transition and continuity. This should be the individual who is authorized to make decisions and answer questions in order to make this process as easy and quick as possible. Throughout the packet, we have included best practices that we encourage all hotels to implement. These are practices that we have tested at multiple types of hotels and have found to be successful in generating increased revenues for those hotels. We have also made recommendations about who is the best person to complete each section. The contents of this packet are the key to a successful implementation for your hotel. There are few key things to keep in mind while completing this information: The more detail that you can provide will make it easier for your hotel to start generating more revenue through the electronic channels faster. Please complete the information in this packet to the best of your knowledge. This should not be a process handled by one individual. Engage your entire revenue team in the process. Individuals from throughout the different departments of your hotels will be able to provide different perspectives on your hotel. Take advantage of their insight and use it to better promote your hotel. If any area needs further explanation, please contact your Implementation Manager. They are experts in this process and will be able to guide you through this and make recommendations for optimizing your rates and inventory so as to most efficiently manage the system. Please copy and paste in additional sections when necessary (For example: room types, rate types, local attractions, area restaurants, etc).

Room rates must be submitted with the completed forms for at least the next 365 days. The data will be entered exactly as it is written so please be specific. Please check that spelling, grammar, and correct casing are used. Please review the entire document for completeness and accuracy prior to forwarding to your Implementation Manager. Incomplete and/or missing information will delay the activation of your property. All documents must be returned electronically in either word or excel format (room rates only). Please note that PDF, handwritten, and faxed forms will not be accepted. If you are unable to return forms electronically, please contact your Implementation Manager as soon as possible to discuss options. The property is contractually liable for the accuracy of all information provided. Property images and logos may be forwarded electronically or on disk to the following address: TravelCLICK Attn: Implementations Dept 9 Greenway Plaza, Suite 1200 Houston, Texas, USA 77046 E-mail: implementation@travelclick.net We sincerely thank you for choosing TravelCLICK and look forward to a successful future together.

TravelCLICK Implementation ~ Property Information


These sections provide basic details on your hotel. The section is broken into eight sections:

Copyright 2009 by TravelCLICK, Inc.

TravelCLICK Implementation Form o Property Information This section has the basic information about your hotel concerning: name,
address, currency, time zone, etc. This section can be completed by the Revenue Manager, Reservation Manager or Front Office Manager.

o Contact Information This section covers the individual contact people at your hotel. The Primary
Contact should be the day to day user for the iHotelier platform.

o Languages This section details the languages you would like to have available for your hotel. You
should give special thought to your customer base and which languages will best serve their needs. This section should be completed by the Revenue Team.

o Hotel Description This section is your virtual brochure for potential customers. This section should be
completed by your Director of Sales and/or Director of Marketing.

o Directions This section provides basic directions to your hotel from multiple different geographic map
points. These should be simple and clear to understand and should stick to major thoroughfares rather than local shortcuts. Someone familiar with the area should complete this section.

o Property Amenities This section references amenities that are available at the property level as
opposed to the room type level. The section should be completed by the Revenue Team.

o Hotel Policies/Guarantee Policy/Cancellation Policy This covers deposit and/or guarantee policies
for your hotel. It will allow you to select a standard/default policy that encompasses most of your normal business patterns as well as individual time frames where your policies might need to be more/less restrictive based upon the nature of the business. It is best to make sure that your policies closely match those of your competitors. Needlessly restrictive policies can drive business away from your hotel to competitors. This section needs to be completed by your Revenue Team.

o Terms & Conditions As a standard, we will include check-in & check-out times, cancellation policy and
either deposit or guarantee policy. You will need to complete any additional text that you wish to include. There are examples on the page for this section. This section should be completed by the Revenue Team.

Copyright 2009 by TravelCLICK, Inc.

TravelCLICK Implementation Form General Property Information: Where options are provided, please highlight the best option.
The Primary Contact below will be listed in iHotelier. This should be the person who will manage the system on a daily basis. This person will be contacted regarding any reservations questions or concerns. Property Name Property Address City State/Province Postal / Zip Code Country Property Website Address Phone Number Toll Free Number Property Fax Number Guest Fax Number Reservation Email Address Reservation Fax Number Group / RFP Email Address Casa Colombo Hotel 231, Galle Road Bambalapitiya / Colombo 04 Western province 00400 Sri Lanka www.casacolombo.com 0094 114520130 0094 114520150 0094 114520150 reservations@casacolombo.com 0094 114520150 sales@casacolombo.com

Preferred Date Format US mm/dd/yy UK dd/mm/yy


No Yes

Copyright 2009 by TravelCLICK, Inc.

TravelCLICK Implementation Form


Check In Time Check Out Time Cancellation Time Time Zone Daylight Savings Time Observed? Unit of Measure Base Currency Standard Travel Agent Commission Price Range: Low Price Range: High Number of Rooms Number of Non Smoking Rooms Number of Floors Name of Property Management System (PMS) & Version: Latitude & Longitude: Latitude/Longitude) Latitude (Example 121.163) Longitude (Example 10.023) (See 14.00 12.00 21 days (GMT + 05.30) No Kilometers USD 15% USD 186 USD 500 12 7 2 N/A for free assistance with

http://www.batchgeocode.com/lookup/

6.8871691 North 79.8575156 East

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TravelCLICK Implementation Form


Property Type & Rating: Where options are provided, please highlight the best option. All Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Primary Property Type Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort All Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Secondary Property Type Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort All Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Additional Property Type Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort All Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Additional Property Type Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort All Suite; Beauty/Wellness/Spa; Bed and Breakfast; Corporate Additional Property Type Transient; Extended Stay; Full Service; Guest House; Hotel; Inn; Limited Service; Meeting/Conference; Motel; Resident Apartment; Resort Market Tier Budget; Economy; Midprice; Deluxe; Upscale; Luxury Property is ISO Certified Yes 1 Diamond;2 Diamonds;3 Diamonds;4 Diamonds;5 Diamonds; Not AAA Diamond Rating Rated Mobil Star Rating 1 Star;2 Stars;3 Stars;4 Stars;5 Stars; Not Rated Deluxe; First Class; Limited First Class; Moderate Deluxe; Moderate OHG Rating First Class; Moderate Tourist; Not Listed; Superior Deluxe; Superior First Class; Superior Tourist; Tourist RAC Star Rating N/A Star Rating NA Location of the Property: Please list airports in order of proximity to the property. Three Letter Distance & Direction From The Airport To The Property Airport Name Airport (Example: 10 Miles SW) Code Bandaranayake International airport CMB 20 Miles

Copyright 2009 by TravelCLICK, Inc.

TravelCLICK Implementation Form


Directions: Maximum of 250 characters allowed for iStay. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Airport transfer would cost USD 75+++ one way in a luxury sedan, Please note that all guests are met at the arrival lounge by our airport representative and then escorted to the vehicle. Chinese:

75 +++
French:

Transfert aroport coterait USD 75 + + + d'une faon dans une berline de luxe, S'il vous plat noter que tous les invits sont accueillis la salle des arrives par notre reprsentant l'aroport, puis escort le vhicule.
German:

Transportation Information, including whether the property offers shuttle service to/from the airport.

Flughafentransfer kosten wrde USD 75 + + + ein Weg in einer Luxuslimousine, Bitte beachten Sie, dass alle Gste in der Ankunftshalle von unserem Vertreter Flughafen erfllt sind und dann an das Fahrzeug geleitet. Italian: Trasferimento per l'aeroporto avrebbe un costo di USD 75 + + + uno dei modi in una berlina di lusso, La informiamo che tutti gli ospiti sono incontrati alla sala arrivi dal nostro rappresentante aeroporto e poi scortato al veicolo.

Japanese: USD75+++

Spanish: Traslado desde el aeropuerto costara USD 75 + + + de una manera en un sedn de lujo, Por favor, tenga en cuenta que todos los invitados se reunieron en la sala de llegada de nuestro representante en el aeropuerto y luego escolt al vehculo.

Head south from the airport towards Colombo on the main road. Driving Directions from the Airport Head south and then towards Colombo Head north on the Galle Road towards Colombo

Driving Directions from the North Driving Directions from the South

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TravelCLICK Implementation Form


Driving Directions from the East Driving Directions from the West Head west and then towards Colombo Head to Colombo 04

Driving Directions Other

Copyright 2009 by TravelCLICK, Inc.

TravelCLICK Implementation Form


Property Amenities: Please indicate which amenities apply to the property as a whole. Room specific amenities will be listed elsewhere. Please check all amenities that apply with an X to the left of the amenity.

Sample 24-Hour Front Desk

24-Hour Room Service Airline Desk

24-Hour Security

Adjoining Rooms

Air Conditioned

Annex Room

Audio Visual Equipment

Baby Sitting Blackboard Brailed Elevators Casino

Bar Boating Bus Parking Cellular Telephone Rental Concierge Level

Barber Shop Boutiques Business Center Coffee Shop

Beauty Salon Bowling Car Rental Desk Computer Rental Conference Suite

Concierge Desk

Conference Facilities

Copy Service Disco

Courtyard

Cross Country Skiing

Currency Exchange

Doctor on Call Drugstore Executive Level

Door Man Duty Free Shop

Downhill Skiing Elevators

Driving Range Executive Desk

Exercise Gym

Express Check In

Express Check Out

Family Plan

Fax

Female Executive Rooms

Fishing Free Transportation Granary Room Heated Guest Rooms

Florist Game Room Guest Laundromat Heated Pool

Free Airport Shuttle Gift Shop Handicap Facilities

Free Parking Golf Health Club Horseback Riding

Honeymoon Suite

Ice Machine

Indoor Parking

Indoor Pool

Indoor Tennis

International Direct Dial Lanai

Jacuzzi

Jogging Track

Kennels

Laundry Service

Laundry/Valet

Lounge

Maid Service

Meeting Facilities

Meeting Suite

Miniature Golf

Multilingual Nursery for Children

News Stand On the Bay

Night Club On the Beach

Non-Smoking Room On the Garden

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TravelCLICK Implementation Form


On the Lake On the Marina Oriental Room Style On the Ocean On the Garden

On the River

Outdoor Parking

Outdoor Pool

Outdoor Tennis Parlor

Overhead Projector Phone Service

Oversized Rooms Picnic Area/Tables Poolside Snack bar Putting Green

Parking Playground

Pool

Poolside Room Public Address System Recreational Vehicle Parking

Porters

Projector Ramp Access to Buildings

Racquetball Courts

Restaurant

Rollaway Beds

Room Service

Safe

Safe Deposit Box

Sauna

Scuba Diving Shopping Mall Spa Suite Tennis Pro Tour Desk Video Tapes

Secretarial Service Skeet Shooting Sports Available TDD Telephone Machine

Security Small Pets Allowed Sprinklers In Rooms Telex Theater Desk Valet Parking VIP Floor

Shopping Solarium Steam Bath Tennis Theme Room Vending Machines

Terrace Truck Parking Villa

Wakeup Service

Water Skiing Wind Surfing

Western Room Style

Wheel Chair Access

White Board

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TravelCLICK Implementation Form


Languages: We currently load iHotelier in English Only unless otherwise requested. You should give special thought to your customer base and which languages will best serve their needs. We strongly encourage you to provided translated room and property information for all additional languages. If you are interested in doing so, please ask your Implementation Manager for an additional language form. Primary Language ENGLISH Additional Translated Languages (Please provide an additional language form for each language) Property Description: Your property description should include the key selling features of the property. The hotel description serves as the opening statement to a potential guest. It is most likely that they have never visited your property before; therefore, the hotel description must be interesting, descriptive, and inviting, yet objective and concise. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Property Description (250 Characters)

Casa Colombo is a 12 suite Retro-chic hotel that blends a contemporary designer style with the charms of a magnificent 200 year old Moorish mansion. Built by one of the wealthiest Indian trading families at the time, the mansion is adorned with acres of Italian and Indian mosaic floors, carved arches, molded ceilings and Moorish styled balconies, and is one of the few remaining treasures of its era. A significant part of creating this hotel involved restoring the building back to its former grandeur. Located in Bambalapitiya in Colombo 4, it is in the heart of Colombos business district, however as its neatly cosseted away from the busy Galle road by its own cul de sac, it is a gated and very private hotel. Each of its suites are unique as rooms were created from within a house, and therefore, no two suites are alike. Each has its own distinct colour hues, layout and character. Yet all suites offer space and the finest in comfort and conveniences. Suites are 500 sqft (45 Sq mtrs) on average and go up to to 1,000 sq ft (90 sq mtrs) in space. What makes our Suites uniquely different is our very distinct designer style, since every piece of furniture, dcor, fabric and lighting has been custom designed by the hotels founder Lalin Jinasena. Contrary to common practice of sourcing furniture from around the world, ours were made to our design in Sri Lanka. Therefore the exclusive style of Casa Colombo cannot be seen or found anywhere else in the world. There are 3 categories of suites: 3 Leisure Suites, 8 Corporate Suites and 1 Royal Suite. All suites comes with a 29 inch LCD TV by Nakamitchi, which can be watched from the bed or the living room. A High Fidelity sound system by Nakamitchi and movies on an Apple Ipod are some of the mod cons. A music selector designed by Lalin is also available which plays 6 genres of music from around the world and allows you to set the tunes to your mood.

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TravelCLICK Implementation Form


The painstakingly selected music collection ranges from Paris Jazz, to salsa, clubby tunes, to chilled out lounge music. Though our building is 200 years old, our technology is cutting edge. All rooms are WiFi enabled which is complimentary for guests to use. There is also an intelligent bedside lighting panel that allows you to control your privacy and mood lighting from either side of the Super king size (7ft x 7 ft) bed. We believe that nothing signifies luxury like Excess. With this in mind, you have a variety of flavors of shampoos, shower gels, body lotions and essences to chose from, including his and hers vanity kits. Corporate suites comes with a double sized bath tub, and our showers have an innovative twist, a secret that will remain for our guests to discover. For those who wish to switch to work mode, corporate suites are equipped with its very own business desk, that comes complete with an Apple laptop and fax/photocopy machine.

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TravelCLICK Implementation Form


HOTEL POLICIES Deposit and guarantee policies may not be used concurrently. Please confirm dates carefully to ensure they do not overlap.

Deposit Policy: If you have multiple deposit policy periods, please list each policy separately with the dates and details in the text area below. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Standard Deposit Policy I.e. All Reservations Require Credit All reservations require 50% Deposit at the time of booking Card Deposit of 100% of stay due at time of booking. Will the credit card be charged prior to Although the total amount will not be charged the relevant room charge will the guests arrival? Yes or no. be pre authorized on the credit card and charge don arrival only. Additional Deposit Policy Date Range For This Policy MMDDYY to MMDDYY Will the credit card be charged prior to the guests arrival? Yes or no. Additional Deposit Policy Date Range For This Policy MMDDYY to MMDDYY Will the credit card be charged prior to the guests arrival? Yes or no. Additional Deposit Policy Date Range For This Policy MMDDYY to MMDDYY Will the credit card be charged prior to the guests arrival? Yes or no. Guarantee Policy: If you have multiple guarantee policy periods, please list each policy separately with the dates and details in the text area below. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Standard Guarantee Policy I.e. All reservations require credit YES card guarantee due at time of booking.

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TravelCLICK Implementation Form


Additional Guarantee Policy Date Range For This Policy MMDDYY to MMDDYY Additional Guarantee Policy Date Range For This Policy MMDDYY to MMDDYY Additional Guarantee Policy Date Range For This Policy MMDDYY to MMDDYY Cancellation Policy: If you have multiple cancellation policy periods, please list each policy separately with the dates and details in the text area below. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only.

RELEASE PERIOD & CANCELLATION POLICY Cancellation charges are as follows, Standard Cancellation Policy Less than 504hrs (21 days) - 25% on the contracted rate I.e. Reservations must be cancelled Less than 336hrs (14 days) - 50% on the contracted rate 24 hours prior to arrival to avoid a penalty of one nights room and tax. Less than 168hrs (7 days) - 100% on the contracted rate No Shows 100% on the contracted rate.

Additional Cancellation Policy Date Range For This Policy MMDDYY to MMDDYY Additional Cancellation Policy Date Range For This Policy MMDDYY to MMDDYY Additional Cancellation Policy Date Range For This Policy MMDDYY to MMDDYY Terms & Conditions: Our standard Terms & Conditions text will include the check in and check out times, cancellation policy, and either deposit or guarantee policy. Please include any additional text you would like to see included below. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Terms & Conditions Information I.e. Property is completely non smoking.

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TravelCLICK Implementation Form

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Family Plan: All text will appear in English only.

POLICY FOR CHILDREN Baby cot - Free Children under 6 years - Sharing the parent's Suite room Free Family Policy Meals - 50% concession I.e. Children under 17 years of age stay free with an accompanied adult. Children 6 & 12 years - Sharing the parent's room 50% concession on Suite rates- Meals - 25% concession Kindly note that CASA COLOMBO has no means of providing extra beds
Family Plan Offered Please provide details if applicable. Property Suitable for Children Yes or no. Maximum Age To Qualify For Child Rate Pet Policy and Deposit if applicable: All text will appear in English only. Pets Allowed Pets Allowed Free of Charge Pet Policy Additional Services & Fees: Please indicate all that apply. All text will appear in English only. Available Sample Early Checkout Late Checkout Extra Adult Extra Child Adult Rollaway Child Rollaway Crib Self Parking Valet Parking Other X NA NA NA Cost If Any 5.00 Room rate 50% of the room rate NA 50% of the room rate NA NA FOC FOC FOC Details Sample fee of $5.00 per night will be charged. Guests will; be charged for the stipulated number of days agreed to prior to arrival 50% of the room rate to be charged as a fee for late check out NA 50% of the room rate to be applicable for the extra child NA NA FOC FOC FOC

No No No Pets

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TravelCLICK Implementation Form


Credit Cards Sample American Express Bancomer Banamex CarteBlanche Diners Club Discover Card Eurocard Great Wall JCB Card Mastercard Visa 3M Card Certificates/Awards Coupons Debit Cards Personal Check Travelers Checks Vouchers Payment X Guarantee X Deposit X

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TravelCLICK Implementation Form


Taxes: Please indicate if taxes are calculated individually or cumulatively. (I.e. resort fee is subject to state tax, etc) For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Percentage or Tax Type Details Flat Fee City Tax Lodging Tax Occupancy Tax State Tax Value Added Tax Total Room Tax Service Charge Energy Surcharge Standard Food and Beverage Gratuity Food and Beverage Tax Convention Tax National Government Tax Resort Fee 2% 13% 25% 10%

Resort Fee Description Are any of the property taxes or service charges taxed? (i.e. Is the State Tax charged on top of the Resort Fee?) No

Are Taxes Included in Room Rates?

No

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form iHotelier Implementation ~ iStay Enhancement Items


One of the most unique features of our iStay web booking engine is that is allows you to display items which can be added to a guest reservation at the time of booking. These items can range from chilled wine in the room to extensive spa items. Please be as creative as possible when selecting these items. Make sure they are items that your hotel can easily and readily provide. Please yourself in your customers shoes and select items that create value. Our best practice is a minimum of 5 enhancements. This section should be completed by your revenue team. Please include the information below for each enhancement item you wish to display. You may display up to 20 enhancement items, however only the top three will viewed on the opening page. A scroll bar will allow guests to view all items. Consider including spa services, dining options, or property activities as enhancement options. Please include additional items on a separate form if required. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Enhancement Item Name Couple Spa Treatment Maximum 25 characters Description A full body treatment for the couple Maximum 90 characters Price Sale Policy I.e. Per room, per night, per person, per adult, per child, etc. Tax Rate Email Address Complete reservation details will be sent via email when booked. Enhancement Sort Order Enhancement Item Name Maximum 25 characters Description Maximum 90 characters Price Sale Policy I.e. Per room, per night, per person, per adult, per child, etc. Tax Rate Email Address Complete reservation details will be sent via email when booked. Enhancement Sort Order USD 50 Per person 25% not included reservations@casacolombo.com SPA001 Romantic Pool side Dinner A table for two set up by the pool side with candles and scented oils USD100 PER COUPLE PER COUPLE 25% NOT INCLUDED reservations@casacolombo.com PD001

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TravelCLICK Implementation Form


Enhancement Item Name Maximum 25 characters Description Maximum 90 characters Price Sale Policy I.e. Per room, per night, per person, per adult, per child, etc. Tax Rate Email Address Complete reservation details will be sent via email when booked. Enhancement Sort Order Enhancement Item Name Maximum 25 characters Description Maximum 90 characters Price Sale Policy I.e. Per room, per night, per person, per adult, per child, etc. Tax Rate Email Address Complete reservation details will be sent via email when booked. Enhancement Sort Order Enhancement Item Name Maximum 25 characters Description Maximum 90 characters Price Sale Policy I.e. Per room, per night, per person, per adult, per child, etc. Tax Rate Email Address Complete reservation details will be sent via email when booked. Enhancement Sort Order A bottle of Champaigne A chilled bottle of champaign available insuite on arrival USD 150 Per suite 25% reservations@casacolombo.com Champ001 Candle Lit Dinner Beautifully laid out table for two in the HVN restaurant USD 60 Per Couple 25% reservations@casacolombo.com HVN001 Bouquet of Roses / Chocolates / bottle of wine 2 Dozen Roses / freshly made chocolates and a bottle of wine in suite on arrival USD80 Per suite / per couple 25% reservations@casacolombo.com BCBW001

iStay Service Requests: The iStay booking engine allows your guests to select service request options to customize their experience at your property. Each of the four categories will display as drop down option box where the guest may indicate their preferences. Although this section is not mandatory within iStay, we strongly encourage you to load options as the fields will appear blank otherwise.

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TravelCLICK Implementation Form Sample


Maximum Of 30 Characters Including Spaces Option One Option Two Option Three Option Four *Email Address for Notification (Email address is not required) N/A

Category #1 Name
Option One Option Two Option Three Option Four Email Address for Notification

Category #2 Name
Option One Option Two Option Three Option Four Email Address for Notification

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TravelCLICK Implementation Form Category #3 Name


Option One Option Two Option Three Option Four Email Address for Notification

Category #4 Name
Option One Option Two Option Three Option Four Email Address for Notification

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TravelCLICK Implementation Form iHotelier Implementation ~ Guestroom Details


Additional iHotelier Functionality There is some basic functionality within the iHotelier system that will make it easier to manage the system:

o o o o

Under the inventory section, this is the linked room type functionality. This allows you to link premium rooms to a base room type. Allows hotels to manage only one room type Should only be used by hotels that have consistent room type pricing across all seasons. Hotels that change the increments between room types on a regular basis or by season should not use this functionality.

Inventory Best Practices:

o Create no more than six room types On your website, too many room types can confuse the
customer and potentially devalue the offering. Further, with more room types, the customer must scroll down to see all of them. Many customers wont do this and may miss room types they would have bought. Simple, clear room types that promote the value of the offering simplify the process. (Please add additional documents as needed)

o Choose room types based on perceived value and desired features that sell - Size, View and the
number of rooms speak to a customer regarding the value of your room. Room features such as bedding or smoking preference do not speak to the value of the room. If the agent or the direct consumer can see the value from your words, they will buy up.

o Create and load meaningful descriptions to your rooms Properly defined room descriptions convey
the value of your rooms. When travel agents and consumers can visualize the value of your property because of your description they are more likely to BUY your room.

o Sequence your room types Use the sequencing functionality to sequence your rooms from lowest
class to highest class. This combined with logical price points for each of your room types will tell the story of your product to agents and consumers and allow them to understand the value of your products.

o Pictures, Pictures, Pictures Quality pictures emphasize the value that your property offers. Load
them on your web site for each room type that you offer. A picture is worth a 1,000 words to web customers. iStay clients can display up to 6 images per room type. Your Implementation Manager will discuss image requirements directly to you.

o Load Inventory for 365 days (AT LEAST) Allowing a guest to reserve well in advance means fewer
denials which means more revenue. Rates and Inventory in iHotelier can be managed 5 years in advance. This will allow you to adjust for high or low periods in expected future demand.

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TravelCLICK Implementation Form


Inventory: Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View TS Garden View
6 x 6 floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from A mini bar hidden in an antique pettagama These Suites are very individual in layout and size, even include a fantastic duplex suite, some with unique marble floors, and most with a beautiful moulded ceiling.

Traveler Suite

Room Description Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence

3 1

Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

N/A 1 N/A N/A N/A

N/A 2 Adults and kids below 6 years

2 Kids below 6 years

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed Computer In Room Double Bed Fireplace Golf Course View 2 Bedroom Suite Adjoining Rooms Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls

230 AC Air Conditioned Bath Tub Bidet City View Cordless Telephone Efficiency

Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light Garden View Hairdryer In Room Ironing Board Kitchen Large Suite

Free Newspaper Grecian Tub Iron King Bed Lake View Microwave Mountain View

Grab Bars in Bathrooms International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats

In Room Movies Jacuzzi Kitchenette

Loft Modem in Room Ocean View Pool View Recliner

Mini Bar Murphy Bed Park View

Outlet Adapters Queen Bed River View Single Bed

Radio Run of House

Refrigerator Sico Bed

Shower Slope View Solarium Terrace

Sitting Area Sofa Bed

Smoke Detectors Tape Recorder

Smoking Telephone Tower Room TV Video Games Waterbed

Temperature Control Turndown Service Twin Bed

Toilet TV Remote Control VCR

TV Vaulted Ceiling Wet Bar

WC

High Speed Internet

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TravelCLICK Implementation Form


Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View CS Garden View
7 x 7 floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from a mini bar hidden in an antique pettagama These Suites are very individual in layout and size, even include a fantastic duplex suite, some with unique marble floors, and most with a beautiful moulded ceiling. however, Fully integrated Business desk including, scanner, printer, fax, copier, complete wireless solution, internet, apple laptop, IDD phone, His/Her Vanity Pack ,Beautiful hand-crafted copper bath with a cascade spout

Corporate suite

Room Description

Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

8 2

1 N/A N/A N/A N/A

N/A 2 Adults and 2 Kids below 6 years

2 Kids below 6 years

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed 2 Bedroom Suite Adjoining Rooms Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls

230 AC Air Conditioned Copper Bath Tub Bidet City View Cordless Telephone Efficiency Free Newspaper

Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light Garden View

Laptop In Room Double Bed Fireplace Golf Course View

Grab Bars in Bathrooms International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats

Grecian Tub Iron King Bed Lake View Microwave Mountain View

Hairdryer In Room Ironing Board Kitchen

In Room Movies Jacuzzi Kitchenette Loft

Large Suite Mini Bar Murphy Bed Park View

Modem in Room Ocean View Pool View Recliner

Outlet Adapters Queen Bed River View Single Bed

Radio Run of House

Refrigerator Sico Bed

Shower Slope View Solarium Terrace

Sitting Area Sofa Bed

Smoke Detectors Tape Recorder

Smoking Telephone Tower Room TV Video Games Waterbed

Temperature Control Turndown Service Twin Bed

Toilet TV Remote Control VCR

TV Vaulted Ceiling Wet Bar

WC

High Speed Internet

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View RS Garden View
a 7 x 7 floating bed, WC, separate shower, Nakamitchi LCD TV, Sound system, I Pod movies, Writing desk, IDD phone, dataport, safe, intelligent lighting, luxury toiletry to choose from a mini bar hidden in an antique pettagama Fully integrated Business desk including, scanner, printer, fax, copier, complete wireless solution, internet, apple laptop, IDD phone, His/Her Vanity Pack, Beautiful hand-crafted copper bath with a cascade spout. A balcony with great view of garden and water feature as well as a private Jacuzzi Design and comfort in this suite offers you a true and magical experience.

Royal Suite

Room Description

Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

1 1

1 N/A N/A N/A N/A

N/A 2 Adults and 2 kids below 6 years

2 kids below 6 years

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed 2 Bedroom Suite Adjoining Rooms

230 AC Air Conditioned Copper Bath Tub Bidet City View Cordless Telephone Efficiency Free Newspaper Grecian Tub Iron

Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls Grab Bars in Bathrooms

Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light

Computer In Room Double Bed Fireplace Golf Course View

Garden View Hairdryer In Room Ironing Board Kitchen

In Room Movies Jacuzzi Kitchenette Loft Modem in Room Ocean View Pool View Recliner

International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats Refrigerator Sico Bed

King Bed Lake View Microwave Mountain View

Large Suite Mini Bar Murphy Bed Park View Radio Run of House

Outlet Adapters Queen Bed River View Single Bed Smoking

Shower Slope View Solarium

Sitting Area Sofa Bed

Smoke Detectors Tape Recorder

Telephone Tower Room TV Video Games Waterbed

Temperature Control Turndown Service Twin Bed

Terrace TV Vaulted Ceiling Wet Bar

Toilet TV Remote Control VCR High Speed Internet

WC

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View Room Description Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light Garden View Hairdryer In Room Ironing Board Kitchen Large Suite Mini Bar Murphy Bed Park View Radio Run of House Sitting Area Sofa Bed Temperature Control Turndown Service Twin Bed WC 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed Computer In Room Double Bed Fireplace Golf Course View In Room Movies Jacuzzi Kitchenette Loft Modem in Room Ocean View Pool View Recliner Shower Slope View Solarium Terrace TV Vaulted Ceiling Wet Bar 2 Bedroom Suite Adjoining Rooms Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls Grab Bars in Bathrooms International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats Refrigerator Sico Bed Smoke Detectors Tape Recorder Toilet TV Remote Control VCR High Speed Internet 220 AC Air Conditioned Bath Tub Bidet City View Cordless Telephone Efficiency Free Newspaper Grecian Tub Iron King Bed Lake View Microwave Mountain View Outlet Adapters Queen Bed River View Single Bed Smoking Telephone Tower Room TV Video Games Waterbed

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View Room Description Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light Garden View Hairdryer In Room Ironing Board Kitchen Large Suite Mini Bar Murphy Bed Park View Radio Run of House Sitting Area Sofa Bed Temperature Control Turndown Service Twin Bed WC 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed Computer In Room Double Bed Fireplace Golf Course View In Room Movies Jacuzzi Kitchenette Loft Modem in Room Ocean View Pool View Recliner Shower Slope View Solarium Terrace TV Vaulted Ceiling Wet Bar 2 Bedroom Suite Adjoining Rooms Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls Grab Bars in Bathrooms International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats Refrigerator Sico Bed Smoke Detectors Tape Recorder Toilet TV Remote Control VCR High Speed Internet 220 AC Air Conditioned Bath Tub Bidet City View Cordless Telephone Efficiency Free Newspaper Grecian Tub Iron King Bed Lake View Microwave Mountain View Outlet Adapters Queen Bed River View Single Bed Smoking Telephone Tower Room TV Video Games Waterbed

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Room Type Name PMS Room Type Code iHotelier Room Type Code (2 to 8 letters or letter/number combination starting with an Alpha This can match your PMS code) Room View Room Description Number Of Rooms For This Room Type Number Of Non Smoking Rooms For This Room Type Room Display Sequence Number of Each Bed Type in This Room: King Queen Double Single/Twin Sofa Bed (Please include the size) Number Of Roll-Away Beds Allowed In This Room Maximum Number Of Guests, (Including Children, Allowed In This Room With A Roll-Away) Maximum Number Of Adult Guests (Not including children. The Maximum adult occupancy should match the maximum guest occupancy) Maximum Number Of Children (Maximum child occupancy should be one less the maximum adult occupancy)

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Amenities: Please indicate which amenities apply to the specific room type. Please check all amenities that apply with an X to the left of the amenity. Room Type Name: Sample X
120 AC 220 DC Alarm Clock Bathroom Telephone Cable TV Coffeemaker Cribs Available Fire Alarm with Light Garden View Hairdryer In Room Ironing Board Kitchen Large Suite Mini Bar Murphy Bed Park View Radio Run of House Sitting Area Sofa Bed Temperature Control Turndown Service Twin Bed WC 120 DC 3 Bedroom Suite Baby Listening Device Bay View Canopy/Poster Bed Computer In Room Double Bed Fireplace Golf Course View In Room Movies Jacuzzi Kitchenette Loft Modem in Room Ocean View Pool View Recliner Shower Slope View Solarium Terrace TV Vaulted Ceiling Wet Bar 2 Bedroom Suite Adjoining Rooms Balcony Beach View Castle Room Connecting Rooms Easel Free Local Calls Grab Bars in Bathrooms International Direct Dial Junior Suite Knock Light (Hearing Impaired) Marina View Modem Jack On the Beach Prayer Mats Refrigerator Sico Bed Smoke Detectors Tape Recorder Toilet TV Remote Control VCR High Speed Internet 220 AC Air Conditioned Bath Tub Bidet City View Cordless Telephone Efficiency Free Newspaper Grecian Tub Iron King Bed Lake View Microwave Mountain View Outlet Adapters Queen Bed River View Single Bed Smoking Telephone Tower Room TV Video Games Waterbed

Copyright 2009 by TravelCLICK, Inc.

36

TravelCLICK Implementation Form iHotelier Implementation ~ Property Level Rates


Additional iHotelier Rate Functionality There is some basic functionality within the iHotelier system that will make it easier to manage the system:

o o o o o

Under the rate section, this is the linked rate functionality. This allows you to link multiple rates to your BAR rate. Allows hotels to manage multiple rates at one time. Helps to maintain rate parity and rate integrity. If you are interested in this functionality, please mention this to your Implementations Manager

Rate Type Recommendations

o Best Available Rate This should be your daily rate. There should be no rate that is lower unless it is
qualified or fenced in some fashion.

o AAA/CAA/AARP - Specifically properties in North, Latin, Central & South America although cities in
Europe, Asia and other Pacific Rim areas should consider loading if they have a higher concentration of US based travel. These rates do not have to be loaded as a discount and can be linked to your BAR rate for ease of management.

o Corporate Rate This is especially important for GDS hotels as this is a searchable rate type that agents
can use. If you dont have this rate type loaded, you will not return on qualified searches (it is the number 1 qualified search in Sabre). The less you return the less you will be booked. This rate does not need to offer a discount and can be linked to your BAR rate for ease of management.

o Negotiated Rates These are also especially important for GDS customers although having then
available for your booking engine is equally important. Most travel agents will not call a hotel to book a rate. They will simply book another hotel that has the negotiated rate available. TravelCLICK can load your negotiated rates that are booked by travel agents so that only those agents can see and book them.

o Packages When available, you should have packages available on both GDS & Web. For the GDS,
your packages should be simpler and more easily defined as a value. For your web booking engine, you will have more space available to describe your packages. Therefore, on your website, you will be able to have more dramatic and descriptive packages.

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Best Practices:

o Set BAR as your web default rate for your booking engine This should be the lowest, unqualified
rate available at your hotel. By setting it as the default rate on your web site, you simplify the rate offering to the customer. This combined with inventory best practices present an optimal booking scenario for customers to view your best rate and inventory.

o Price your premium room types to sell Dont overprice your premium rooms only to give them away
when the guest checks in. By pricing your suites to what the market will bear, you are more likely to up sell the room type rather than upgrade. Logical pricing can make your premium rooms revenue generators.

o Load all room types against your BAR rates (including your suites) - This is the most commonly
booked unqualified rate. Give agents and direct consumers the opportunity to sell or buy your entire product offering. When given the opportunity to up sell, they will when they can justify the additional spend. Selling premium product means more money for the agent and more money for your property.

o Sequence your rate plans for display - The recommended order: (1) BAR, (2) Discount, (3) Package.
Sequence the room types in your PMS and in iHotelier. Use best practices to sequence the room types. This will ensure that the right room type and price is displayed in the right order on a search screen.

o Dont let negotiated rates expire For your most valued customers, extend their rates three months
into the New Year to allow for delays in contracts. This will allow them to continue booking your hotel until a new rate is agreed upon. This will prevent them potentially discovering a new hotel because you didnt have a rate available.

o Load rates for 365 days (AT LEAST) - Allowing a guest to reserve well in advance means fewer denials
which means more revenue. Rates and Inventory in iHotelier can be managed 5 years in advance. This will allow you to adjust for high or low periods in expected future demand.

o Use the flexibility of iHotelier to your advantage - Use linked rates to make special rate plans (e.g.
AAA, other associations with qualified best rate) follow your BAR variations. This way you save time because you only have to manage one rate.

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plans: Please complete for each standard rate plan. Copy and paste in additional sections if more space is required. Where options are provided, please highlight the best option. Rate Plan Name Rates for 2011 Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes 15% Yes Yes Rates applicable for travel during 2011 OTA Merchant

No

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Plan Name Rate Plan Description Rate Category (Choose One) PMS Rate Plan Code iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Market Segment (Required for properties with a PMS interface only) Commissionable Confidential Web Enabled Will This Rate Plan Be Linked to Another Rate Plan? Please Include details. I.e. 90% of X Rate or $10.00 Lower Than X Rate Yes or No Percentage or Amount Yes or No Yes or No Rack, Consortia, Corporate, Package, Promotional, Negotiated, In House, Discount, Group/Convention, Tour/WHSL-FREESELL, Tour/WHSL-ALLOT, OTA Merchant

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Rate Details Please copy and paste additional rows into this form if more space is required. Please utilize a new row for all rate changes occurring seasonally.
Rate Name Effective Dates From / To Room Type (List All) Days Available (Highlight All That Apply) Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All Days Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All Days Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All Days Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All Days Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, All Days Rates Occupancy Single Double Extra Adult Extra Child Minimum Nights @ Rate Maximum Nights @ Rate

Best Available

06/14/05 --08/30/05

Double Deluxe

$150

$175

$20

$10

OTA Rates

10/03/11 31/12/11

Traveler Suite

$ 186

$ 186

10

OTA Rates

10/03/11 31/12/11

Corporate Suite

$ 200

$ 200

10

OTA Rates

10/03/11 31/12/11

Royal Suite

$ 350

$ 350

10

Copyright 2009 by TravelCLICK, Inc.

46

TravelCLICK Implementation Form TravelCLICK Implementation ~ Packages


Best Practices Packages are an attractive offering for your customers that can help drive revenue by combining specific amenities available at your property. Please complete for each package. Copy and paste in additional sections if more space is required. Where options are provided, please highlight the best option. Package #1 Name Stay 3 Nights and get 50% off on your last night
Package PMS Code Only if hotel is interfaced with iHotelier iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Package Start Date Package End Date

10/03/11 31/07/11 Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday 2 10 Stay 3 nights consecutively and get 50% off on your final nights stay, The 50% discount can only be availed on the additional night after 3 consecutive nights.

Days Of The Week This Package Is Available Highlight All Days That Apply
Standard Minimum Nights Standard Maximum Nights

Package Description Maximum Of 250 Characters Recommended For iStay. Image To Be Displayed Limit One Per Package Measurement - 192w x 140h Format: jpg Taxes Included Gratuities Included Rate is Commissionable Cost Per Additional Nights Additional Night Rate Can Be Linked. I.e. Best Available Deposit Amount if Applicable

25% N/A 15% OTA Rates N/A

Childrens ages I.e. 0-11 and 12-15 This Will Allow You Different Price 1-6 years No charge for the kids, 6 years and above 50% of the room rate Points Based On The Age Of Children. (Up to Two Options Allowed) Package is available on which of the following channels: Please highlight the best option. Hotel Web Site GDS Call Center yes Yes No

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Guarantee or Deposit policy if different from propertys standard policy:

PAYMENTS All payments to the Hotel shall be by cheque drawn in favor of CASA Colombo (Pvt) Ltd prior to guests arrival. Or Payment should be sent via direct telegraphic transfer to our bank prior to arrival or made by Credit card prior to guests arrival. In all the above events a 50% deposit on the booking is needed on the day of reservation. In all the above events a full payment is required if the booking is less than 3 days away.

Cancellation policy if different from propertys standard policy:

RELEASE PERIOD & CANCELLATION POLICY Cancellation charges are as follows, Less than 504hrs (21 days) - 25% on the contracted rate Less than 336hrs (14 days) - 50% on the contracted rate Less than 168hrs (7 days) - 100% on the contracted rate

Rates:
Room Type Name Traveler Suite Corporate Suite Royal Suite Single $186 $ 200 $ 350 Double $186 $ 200 $ 350 Additional Adult Child Rate

Package Service Request Options: Define options available within this package. Up to four categories allowed. Category #1 Name Maximum Of 30 Characters Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #1 Maximum Of 30 Characters Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Option Two Within Category #1 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #1 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price

Category #2 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price Category #3 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Category #4 Name Maximum Of 30 Characters Or Less Including Spaces I.e. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Package Details: Where options are provided, please highlight the best option. Package #2 Name
Package PMS Code Only if hotel is interfaced with iHotelier iHotelier Rate Plan Code (3 to 4 letters and/or number combination This can match your PMS code) Package Start Date Package End Date

Days Of The Week This Package Is Available Highlight All Days That Apply
Standard Minimum Nights Standard Maximum Nights

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Package Description Maximum Of 250 Characters Recommended For iStay. Image To Be Displayed Limit One Per Package Measurement - 192w x 140h Format: jpg Taxes Included Gratuities Included Rate is Commissionable Cost Per Additional Nights Additional Night Rate Can Be Linked. I.e. Best Available Deposit Amount if Applicable Childrens ages I.e. 0-11 and 12-15 This Will Allow You Different Price Points Based On The Age Of Children. (Up to Two Options Allowed) Yes or No Tax Rate Yes or No Yes or No Percentage

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Package is available on which of the following channels: Please highlight the best option. Hotel Web Site GDS Call Center Yes or No Yes or No Yes or No

Guarantee or Deposit policy if different from propertys standard policy:

Cancellation policy if different from propertys standard policy:

Rates:
Room Type Name Single Double Additional Adult Child Rate

Package Categories & Selection Options: Define options available within this package. Up to four categories allowed. Category #1 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #1 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Option Two Within Category #1 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #1 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price Category #2 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #2 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price Category #3 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #3 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Category #4 Name Maximum Of 30 Characters Or Less Including Spaces I.E. Spa Services Email Address Who Should Receive Notification That An Option Was Added To The Package? I.e. Restaurant Manager, Spa Reservation Team, or Golf Club Option One Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option One Description Maximum Of 30 Characters Or Less Including Spaces Option One Price Option Two Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Two Description Maximum Of 30 Characters Or Less Including Spaces Option Two Price Option Three Within Category #4 Maximum Of 30 Characters Or Less Including Spaces I.e. Manicure, Massage, Pedicure Option Three Description Maximum Of 30 Characters Or Less Including Spaces Option Three Price

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form TravelCLICK Implementation ~ Email Communication


Guest Email Communication: Our standard confirmation, cancellation, pre stay and post stay letters are written as follows. If you would like to customize any of these letters please provide us with the details and verbiage in the text boxes below. For each additional language contracted you will need to provide translated text to be loaded, otherwise all text will appear in English only. Standard Confirmation Letter: Email From Email CC Email Subject Primary Contact email address Primary Contact email address Property Name Reservation Confirmation Thank you for choosing the Property Name for your upcoming visit to Property City. Please review your reservation information carefully and contact us if we can be of further assistance. We look forward to welcoming you and wish you a most enjoyable stay. Standard Confirmation Message Sincerely, Primary Contact Position Property Phone Number Primary Contact Email Address Property Web Address Use Standard Verbiage Yes or No ~ If No please complete Customized Confirmation Letter details below.

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Customized Confirmation Letter: Email From Email CC Email Subject

Customized Confirmation Message

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Standard Cancellation Letter: Email From Email CC Email Subject Primary Contact email address Primary Contact email address Property Name Reservation Cancellation Your reservation with the Property Name has been cancelled. If this has occurred in error, please reply to this email or contact us at Property Phone Number. We hope you will keep us in mind should your future travel plans call for travel to the Property City area. For reservations, please visit Property Web Address. Standard Cancellation Message Sincerely, Primary Contact Position Property Phone Number Primary Contact Email Address Property Web Address Use Standard Verbiage Customized Cancellation Letter: Email From Email CC Email Subject Yes or No ~ If No please complete Customized Cancellation Letter details below.

Customized Cancellation Message

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Standard Pre Stay Letter: Email From Email CC Email Subject Primary Contact email address Primary Contact email address Reconfirming your reservation at the Property Name We look forward to serving you during your upcoming stay at the Property Name. If we can be of further assistance, please do not hesitate to reply to this email or contact us at Property Phone Number. Sincerely, Standard Pre Stay Message Primary Contact Position Property Phone Number Primary Contact Email Address Property Web Address Use Standard Verbiage Yes or No ~ If No please complete Customized Pre Stay Letter details below.

Customized Pre Stay Letter: Email From Email CC Email Subject

Customized Pre Stay Message

Copyright 2009 by TravelCLICK, Inc.

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TravelCLICK Implementation Form


Standard Post Stay Thank You Letter: Email From Email CC Email Subject Primary Contact email address Primary Contact email address Thank you for staying with us at the Property Name Thank you for staying with us at the Property Name. We sincerely hope you enjoyed your visit with us and that we were able to exceed your expectations. We look forward to serving you again when your travel plans bring you back to the Property City area. Standard Post Stay Message Sincerely, Primary Contact Position Property Phone Number Primary Contact Email Address Property Web Address Yes or No ~ If No please complete Customized Post Stay Thank You Letter details below.

Use Standard Verbiage

Customized Post Stay Thank You Letter: Email From Email CC Email Subject

Customized Post Stay Message

Copyright 2009 by TravelCLICK, Inc.

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