Automation in Fuel Retailing Objectives & Benefits

1. Oil company perspective: i. ii. iii. iv. v. vi. Monitoring & Control Logistics CRM Increase efficiency of RO Dynamic pricing System driven business operation

2. Dealer perspective: i. Improve efficiency of Retail Outlet (Auto Billing, Fast fuel reconciliation, Audit trail, automatic reporting, extended business hours) ii. Local Account handling iii. Loyalty program implementation 3. End Customer perspective: i. Q&Q assurance ii. Speed of transaction iii. Easy payment options 4. Increased Customer confidence: With Automation in place at a Retail Outlet, the customer gets added confidence on the quality & volume of fuel dispensed. The sense of Retail Outlet operation being monitored by the oil company is a major reason. In addition, a system generated Receipt for the customer further strengthens the customers confidence.

5. Fuel Control: The volume of fuel dispensed v/s fuel receipts can be reconciled over a defined period to check on conditions like over dispensing w.r.t. fuel receipts. In addition, the stock levels can be monitored on-line to prevent a situation of dryout causing lost sales. 6. Cash Control: There are various kinds of transactions taking place like Cash, Credit card, Debit card, Smart Card & Fleet account receipting. At the end of the required period like Shift or Day, all the transactions can be made available even Nozzle wise, Operator wise or even Cashier wise. 7. Capability to integrate upwards with business software like SAP: This is the most important attribute that facilitates many important functions like Dry & Wet goods Sales compilation over a group of Retail Outlets, Inventory Management for maximizing Sales, Fuel Rate control appropriating the change at the right time, Loyalty Program analysis, etc.

Complied by : L&T-PDP Automation Solutions Group