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ActiveSync Troubleshooting Utility version: 4.5.5096.0 Date/Time: 2011/02/20-22:58:01.

296 Analysis started Operating system has been qualified as Windows XP (Home or Professional) SP1 or greater Current operating system is supported Current version of IE is supported ActiveSync version found is 4.5.5096 Outlook 0 found To synchronize e-mail, calendar appointments, and contacts with your PC, Microso ft Outlook XP (or later) must be installed Exchange server not found in Outlook profile PC is not qualified RNDIS driver has been detected. Net start - These Windows services are started: Net start - %s Net start Net start Apple Mobile Device Net start Application Layer Gateway Service Net start Automatic Updates Net start Background Intelligent Transfer Service Net start Bluetooth Support Service Net start COM+ Event System Net start COMODO Internet Security Helper Service Net start COMODO livePCsupport Service Net start Computer Browser Net start Cryptographic Services Net start DCOM Server Process Launcher Net start DHCP Client Net start Distributed Link Tracking Client Net start DNS Client Net start Error Reporting Service Net start Event Log Net start Fast User Switching Compatibility Net start Help and Support Net start HID Input Service Net start HP CUE DeviceDiscovery Service Net start HP Network Devices Support Net start hpqcxs08 Net start HTTP SSL Net start Intel(R) PROSet/Wireless Event Log Net start Intel(R) PROSet/Wireless Registry Service Net start Intel(R) PROSet/Wireless Service Net start Intel(R) PROSet/Wireless SSO Service Net start IPSEC Services Net start Java Quick Starter Net start Nero BackItUp Scheduler 3 Net start Net.Tcp Port Sharing Service Net start Network Connections Net start Network DDE Net start Network DDE DSDM Net start Network Location Awareness (NLA) Net start PLFlash DeviceIoControl Service Net start Plug and Play Net start Print Spooler Net start Protected Storage Net start Remote Access Connection Manager Net start Remote Procedure Call (RPC) Net start Routing and Remote Access Net start Secondary Logon

Net start Security Accounts Manager Net start Security Center Net start Server Net start Shell Hardware Detection Net start Smart Card Net start SSDP Discovery Service Net start System Event Notification Net start Task Scheduler Net start TCP/IP NetBIOS Helper Net start Telephony Net start Terminal Services Net start Themes Net start WebClient Net start Windows Audio Net start Windows Defender Net start Windows Firewall/Internet Connection Sharing (ICS) Net start Windows Image Acquisition (WIA) Net start Windows Management Instrumentation Net start Windows Time Net start Windows User Mode Driver Framework Net start Wireless Zero Configuration Net start Workstation Net start Yahoo! Updater Net start Net start - The command completed successfully. Net start Dumping Route information Route - ======================================================================== === Route - Interface List Route - 0x1 ........................... MS TCP Loopback interface Route - 0x2 ...00 15 c5 00 01 4e ...... Broadcom 440x 10/100 Integrated Controll er - Packet Scheduler Miniport Route - 0x3 ...00 13 02 1e 7a 5c ...... Intel(R) PRO/Wireless 3945ABG Network Co nnection - Packet Scheduler Miniport Route - 0x4 ...00 ff 83 08 9e 2c ...... TAP-Win32 Adapter V9 - Packet Scheduler Miniport Route - 0x10006 ...00 16 41 1a 7c 68 ...... Bluetooth Device (Personal Area Netw ork) Route - 0x30007 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device Route - ======================================================================== === Route - ======================================================================== === Route - Active Routes: Route - Network Destination Netmask Gateway Interface Met ric Route 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 25 Route 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 Route 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2 30 Route 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1 30 Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2 30 Route 192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 25 Route 192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1

25 Route 192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 25 Route 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2 30 Route 224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 25 Route - 255.255.255.255 255.255.255.255 169.254.2.2 4 1 Route - 255.255.255.255 255.255.255.255 169.254.2.2 10006 1 Route - 255.255.255.255 255.255.255.255 169.254.2.2 2 1 Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2 1 Route - 255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1 Route - Default Gateway: 192.168.1.1 Route - ======================================================================== === Route - Persistent Routes: Route - None Ipconfig Dumping Ipconfig information Ipconfig - Windows IP Configuration Ipconfig Ipconfig Host Name . . . . . . . . . . . . : savitri Ipconfig Primary Dns Suffix . . . . . . . : Ipconfig Node Type . . . . . . . . . . . . : Unknown Ipconfig IP Routing Enabled. . . . . . . . : Yes Ipconfig WINS Proxy Enabled. . . . . . . . : Yes Ipconfig DNS Suffix Search List. . . . . . : arnhem.chello.nl Ipconfig Ipconfig - Ethernet adapter Local Area Connection: Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : Broadcom 440x 10/100 Inte grated Controller Ipconfig Physical Address. . . . . . . . . : 00-15-C5-00-01-4E Ipconfig Ipconfig - Ethernet adapter Wireless Network Connection: Ipconfig Ipconfig Connection-specific DNS Suffix . : arnhem.chello.nl Ipconfig Description . . . . . . . . . . . : Intel(R) PRO/Wireless 394 5ABG Network Connection Ipconfig Physical Address. . . . . . . . . : 00-13-02-1E-7A-5C Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig IP Address. . . . . . . . . . . . : 192.168.1.100 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.0 Ipconfig Default Gateway . . . . . . . . . : 192.168.1.1 Ipconfig DHCP Server . . . . . . . . . . . : 192.168.1.1 Ipconfig DNS Servers . . . . . . . . . . . : 62.179.104.196 Ipconfig 213.46.228.196 Ipconfig Lease Obtained. . . . . . . . . . : Sunday, February 20, 2011 10:03:15 PM Ipconfig Lease Expires . . . . . . . . . . : Monday, February 21, 2011 10:03:15 PM Ipconfig Ipconfig - Ethernet adapter Local Area Connection 2:

Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : TAP-Win32 Adapter V9 Ipconfig Physical Address. . . . . . . . . : 00-FF-83-08-9E-2C Ipconfig Ipconfig - Ethernet adapter Bluetooth Network Connection: Ipconfig Ipconfig Media State . . . . . . . . . . . : Media disconnected Ipconfig Description . . . . . . . . . . . : Bluetooth Device (Persona l Area Network) Ipconfig Physical Address. . . . . . . . . : 00-16-41-1A-7C-68 Ipconfig Ipconfig - Ethernet adapter Local Area Connection 3: Ipconfig Ipconfig Connection-specific DNS Suffix . : Ipconfig Description . . . . . . . . . . . : Windows Mobile-based Devi ce Ipconfig Physical Address. . . . . . . . . : 80-00-60-0F-E8-00 Ipconfig Dhcp Enabled. . . . . . . . . . . : Yes Ipconfig Autoconfiguration Enabled . . . . : Yes Ipconfig IP Address. . . . . . . . . . . . : 169.254.2.2 Ipconfig Subnet Mask . . . . . . . . . . . : 255.255.255.0 Ipconfig Default Gateway . . . . . . . . . : Ipconfig DHCP Server . . . . . . . . . . . : 169.254.2.1 Ipconfig Lease Obtained. . . . . . . . . . : Sunday, February 20, 2011 10:55:27 PM Ipconfig Lease Expires . . . . . . . . . . : Tuesday, March 22, 2011 1 0:55:27 PM Dumping LSPs information LSP - MSAFD Tcpip [TCP/IP] LSP - MSAFD Tcpip [UDP/IP] LSP - MSAFD Tcpip [RAW/IP] LSP - RSVP UDP Service Provider LSP - RSVP TCP Service Provider LSP - MSAFD RfComm [Bluetooth] LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2B2D56D-FDCF-470A-AB63-277FDDC885FA}] SEQPACKET 9 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2B2D56D-FDCF-470A-AB63-277FDDC885FA}] DATAGRAM 9 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E7E81F98-FBAD-4C81-BFAF-2905D497685F}] SEQPACKET 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E7E81F98-FBAD-4C81-BFAF-2905D497685F}] DATAGRAM 8 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F6B1FCF-535A-4FA0-8F59-708551A4E654}] SEQPACKET 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F6B1FCF-535A-4FA0-8F59-708551A4E654}] DATAGRAM 7 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{83089E2C-D12B-4DA6-8D1F-AEC0243BF420}] SEQPACKET 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{83089E2C-D12B-4DA6-8D1F-AEC0243BF420}] DATAGRAM 6 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{17270573-A8AB-40B0-8B15-ED9877320792}] SEQPACKET 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{17270573-A8AB-40B0-8B15-ED9877320792}] DATAGRAM 5 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1544454-185A-4A4A-98CF-65E7D1461E92}] SEQPACKET 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E1544454-185A-4A4A-98CF-65E7D1461E92}] DATAGRAM 4 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E97DD7C0-AEA6-40EA-9E94-DF90455D8056}]

SEQPACKET 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{E97DD7C0-AEA6-40EA-9E94-DF90455D8056}] DATAGRAM 3 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FFAAC2A-6172-4CF8-9D49-D7023D8259C9}] SEQPACKET 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{7FFAAC2A-6172-4CF8-9D49-D7023D8259C9}] DATAGRAM 0 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{674EA93C-FB3D-4034-95B2-116F395D3B25}] SEQPACKET 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{674EA93C-FB3D-4034-95B2-116F395D3B25}] DATAGRAM 1 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{6A3000A8-F1AD-4AAF-A6DF-52D31B05EA8B}] SEQPACKET 2 LSP - MSAFD NetBIOS [\Device\NetBT_Tcpip_{6A3000A8-F1AD-4AAF-A6DF-52D31B05EA8B}] DATAGRAM 2 Dumping NSPs information NSP - Tcpip NSP - NTDS NSP - Network Location Awareness (NLA) Namespace NSP - Bluetooth Namespace Dumping NDIS information Listing Network Protocols ---AEGIS Protocol (IEEE 802.1x) v3.4.9.0 ------Binding Path 1 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 2 ---------WLAN Transport ---------Intel(R) PRO/Wireless 3945ABG Network Connection ---WLAN Transport ------Binding Path 1 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ---NDIS Usermode I/O Protocol ------Binding Path 1 ---------Microsoft TV/Video Connection ------Binding Path 2 ---------TAP-Win32 Adapter V9 ------Binding Path 3 ---------Bluetooth Device (Personal Area Network) ------Binding Path 4 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 5 ---------Broadcom 440x 10/100 Integrated Controller ---Point to Point Protocol Over Ethernet ------Binding Path 1 ---------Microsoft TV/Video Connection ------Binding Path 2 ---------TAP-Win32 Adapter V9 ------Binding Path 3 ---------Bluetooth Device (Personal Area Network) ------Binding Path 4 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 5 ---------Broadcom 440x 10/100 Integrated Controller ---Point to Point Tunneling Protocol ---Layer 2 Tunneling Protocol ---Remote Access NDIS WAN Driver ------Binding Path 1 ---------Direct Parallel ------Binding Path 2 ---------WAN Miniport (PPPOE)

------Binding Path 3 ---------WAN Miniport (PPTP) ------Binding Path 4 ---------WAN Miniport (L2TP) ------Binding Path 5 ---------RAS Async Adapter ---Message-oriented TCP/IP Protocol (SMB session) ---WINS Client(TCP/IP) Protocol ------Binding Path 1 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 2 ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 4 ---------Internet Protocol (TCP/IP) ---------TAP-Win32 Adapter V9 ------Binding Path 5 ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 7 ---------Internet Protocol (TCP/IP) ---------Broadcom 440x 10/100 Integrated Controller ------Binding Path 8 ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 9 ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---Internet Protocol (TCP/IP) ------Binding Path 1 ---------Windows Mobile-based Device #2 ------Binding Path 2 ---------Windows Mobile-based Device ------Binding Path 3 ---------Microsoft TV/Video Connection ------Binding Path 4 ---------TAP-Win32 Adapter V9 ------Binding Path 5 ---------Bluetooth Device (Personal Area Network) ------Binding Path 6 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 7 ---------Broadcom 440x 10/100 Integrated Controller ------Binding Path 8 ---------1394 Net Adapter ------Binding Path 9 ---------WAN Miniport (IP) Listing Network Services ---Wireless Zero Configuration ---Steelhead ---Dial-Up Server ---Remote Access Connection Manager ---Dial-Up Client

---File and Printer Sharing for Microsoft Networks ------Binding Path 1 ---------Message-oriented TCP/IP Protocol (SMB session) ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------TAP-Win32 Adapter V9 ------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network) ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Broadcom 440x 10/100 Integrated Controller ------Binding Path 9 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 10 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---NetBIOS Interface ------Binding Path 1 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device #2 ------Binding Path 2 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Windows Mobile-based Device ------Binding Path 3 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Microsoft TV/Video Connection ------Binding Path 4 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------TAP-Win32 Adapter V9 ------Binding Path 5 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Bluetooth Device (Personal Area Network)

------Binding Path 6 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 7 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------Broadcom 440x 10/100 Integrated Controller ------Binding Path 8 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------1394 Net Adapter ------Binding Path 9 ---------WINS Client(TCP/IP) Protocol ---------Internet Protocol (TCP/IP) ---------WAN Miniport (IP) ---QoS Packet Scheduler ------Binding Path 1 ---------TAP-Win32 Adapter V9 ------Binding Path 2 ---------Intel(R) PRO/Wireless 3945ABG Network Connection ------Binding Path 3 ---------Broadcom 440x 10/100 Integrated Controller ------Binding Path 4 ---------WAN Miniport (IP) ---QoS RSVP ---Generic Packet Classifier ---Application Layer Gateway Pinging Desktop gateway 192.168.1.1 started Ping echoed successfully Pinging Device 169.254.2.2 started Ping echoed successfully Unable to establish a connection between the PC and the device. Get up-to-date s olutions to common connection problems. Please click the following link: http://go.microsoft.com/fwlink/?LinkId=65257 The device appears to be disconnected. Please connect your device to the PC ActiveSync is performing a sync, please wait...... Searching ActiveSync log file No errors found in ActiveSync log file

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