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DAFTAR PUSTAKA

DAFTAR PUSTAKA

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DAFTAR PUSTAKA

Cronin, Joseph V. dan Steven A. Taylor. 1992. Measuring Service Quality: Reexamination and Extention. Journal of Marketing (July). Vol 56 : 55 - 68 Behn, Bruce K., Joseph V, Carcello, Dana R. Hennanson, dan Roger H. Hermanson. 1997. The Determinants of Audit Client Statisfication Among Clients of Big 6 Firm. Accounting Horizons (March). Vol. 11 (1) : 7 - 24 Salamun, Suyono. 1999. Tantangan Profesi Akuntan Indonesia Menghadapi Abad ke-21. Media Akuntansi. (Juli). No. 11. Th 1 : VI - XIII Sutton, Steve G. 1993. Toward and Understanding of the Factors Affecting The Quality of the Audit Prcss. Decision Sciences. Vol. 24 : 88 – 105. Crane, F.G. 1991. Customer Satisfaction/Dissatisfaction with Profesional Service. Journal of Profesional Service Marketing. Vol 7 (2) : 19 - 25 Anderson, Eugene W., Claes Fornell and Donald R Lehmann, 1994. Customer Satisfication Market Share and Profitability : Finding From Sweden. Journal of Marketing (July). Vol. 58 : 53 - 66 Pearce II, John A dan Richard B Robinson JR. 1997. Strategic Management Formulation, Implementation and Control. 6 th. Ed, The McGraw-Hill Companies, Inc. Chicago. Mahmud, Hasan Zain. 1998. Profesi Akuntansi Dalam Pandangan Para Pemakai. Instropeksi dan Transformasi Profesi Akuntan Memasuki MIlenium Baru, Ikatan Akuntan Indonesia. Jakarta Tommy dan Harry. 1999. Pelanggaran Etika Profesi. Media Akuntansi (Agustus). No. 2/thn I: 6 8 Mahon, James J. 1982. The Marketing of Professional Accounting Service. 2 nd. Ed. John Welly & Sons, Canada. Stanton, William J., et all. 2002. Fundamentals of Marketing. 10th Edition, Mc. Grwa-Hill International, Singapura. Kotler, Phipilp. 2000. Marketing Management. The Millenium Edition. Prectice Hall International Inc., Ney Jersey. Kotler, P and KL.Keller. 2006. Marketing Management. 12e. Pearson International Edition. Zeithami, VA. Mary Jo Bitner and DW. Gremler. 2006. Service Marketing. Integrating Customer Focus Across the Firm. 4th edition. McGraw-Hill International Edition. Hurriyati, Ratih. 2005. Bauran Pemasaran dan Loyalitas Konsumen. Fokus pada Konsumen Kartu Kredit Perbankan. Penerbit CV. Alfabeta. Bandung. Tjiptono, Fandy. 2005. Pemasaran Jasa. Bayumedia Publishing. Jawa Timur Tjiptono, Fandi dan Gregorius Candra .2005. Service, Quality, and Satisfaction. Yogyakarta: Andi Offset. Kotler, Philip and Gary Armstrong, 1996, Principles Of Marketing, Seventh Edition, International Editrion, Prentice Hall, Inc., Englewood Cliffs, New Jersey. Kotler, Philip, 1997. Manajemen Pemasaran: Analisis, Perencanaan, Implementasi dan pengendalian (Edisi kedelapan, terjemahan Arcella Ariwati Hermawan), Jakarta: Salemba Empat. Lupiyoadi, Rambat dan A. Hamdani. 2006. Manajemen Pemasaran Jasa. Penerbit Salemba Empat. Assauri, Sofjan .2003. “Customer Service yang Baik Landasan Pencapaian Customer

Canada . Perbedaan Manfaat Jasa Kantor Akuntan Publik Antara Berbagai Jenis Perusahaan di Indonesia. Thesis. Hari. Wolk. Wootton. Program Magister Sains Akuntansi. 2002. Thesis. Semarang Martini. 1994. 2002. Kebutuhan Dunia Usaha Atas Jasa Profesi Akuntan Publik di Propinsi Riau. 2 nd. Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Klien Audit Yang Bukan Perusahaan Go Public Di Jawa Tengah. Carel M dan Charles W. 01. Tina. Vol 70 (2). Pengaruh Kualitas Audit Terhadap Kepuasan Pengguna Jasa Internal Auditor Di Pertamina. 1994. Program Pascasarjana Universitas Diponegoro. James J. Ed. Ilham. Program Studi Magister Akuntansi Program Pascasarjana Universitas Diponegoro. Pengaruh Kualitas Audit. 1982. Thesis. 163 – 178. Semarang Taylor. (may) 53 . Tahun XXXII. Program Magister Sains Akuntansi.25-30. Thesis. 2002. An Assessnment of the Relationship Between Service Quality and Customer Satisfaction in the formation of Customers’ Purchase Intention. Program Studi Magister Akuntansi Program Pascasarjana Universitas Diponegoro Nugraha. Dan Pengalaman Kerja Terhadap Kepuasan Klien (Studi Empiris pada Perusahaan Manufaktur Berskala Besar di Jawa Tengah). Steven A dan Thomas L baker. Auditing. Thesis. Hanling the Small Public Audit Client. Wiley & Sons. Journa. Muhammad. 2007. Jakarta Mulyadi. 1994. No. hal. Program Pascasarjana Universitas Diponegoro. John.Satisfaction” dalam Usahawan. Journal of Accountancy.57 Mahon. Edisi 6. Januari. of Retailing. Nyata. Program Pascasarjana Universitas Diponegoro. Pergantian Auditor. Program Magister Sains Akuntansi. 1997. Buku 1/ Salemba Empat/ Meihandri. Semarang Purnomo. The marketing of Professional Accounting Services.

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