AGRO-TOURISM: SCOPE AND OPPORTUNITIES FOR THE FARMERS IN MAHARASHTRA Kumbhar Vijay Maruti, Dept. of Economics, Y. C.

college, Pachwad Tal- Wai, Dist Satara, State- Maharashtra INDRODUCTION Tourism is now well recognised as an engine of growth in the various economies in the world. Several countries have transformed their economies by developing their tourism potential. Tourism has great capacity to generate large-scale employment and additional income sources to the skilled and unskilled. Today the concept of traditional tourism has been changed. Some new areas of the tourism have been emerged like Agro-Tourism. Promotion of tourism would bring many direct and indirect benefits to the people. Agro-tourism is an innovative agricultural activity related to tourism and agriculture both. It has a great capacity to create additional source of income and employment opportunities to the farmers. Maharashtra is one of the major tourist centers in the India and there is large scope and great potential to develop agro-tourism. 1.0 OBJECTIVES The objectives of this paper are follows: -tourism development in Maharashtra. indiastat.com Sept.-Oct., 2009 economic voices 1 socio -

AGRO-TOURISM: SCOPE AND OPPORTUNITIES FOR THE FARMERS IN MAHARASHTRA Kumbhar Vijay Maruti, Dept. of Economics, Y. C. college, Pachwad Tal- Wai, Dist Satara, State- Maharashtra INDRODUCTION Tourism is now well recognised as an engine of growth in the various economies in the world. Several countries have transformed their economies by developing their tourism potential. Tourism has great

capacity to generate large-scale employment and additional income sources to the skilled and unskilled. Today the concept of traditional tourism has been changed. Some new areas of the tourism have been emerged like Agro-Tourism. Promotion of tourism would bring many direct and indirect benefits to the people. Agro-tourism is an innovative agricultural activity related to tourism and agriculture both. It has a great capacity to create additional source of income and employment opportunities to the farmers. Maharashtra is one of the major tourist centers in the India and there is large scope and great potential to develop agro-tourism. 1.0 OBJECTIVES The objectives of this paper are follows: -tourism development in Maharashtra. - tourism centers in the view of marginal and small farmers. -tourism and make suggestions to establishment and operations of agro-tourism. 1.2 HYPOTHESES The hypothesis of the study is: - the agro-tourism is an additional co-activity for the farmers. It provides additional income source and employment opportunity to the farmers and rural peoples. It gives new look for the agri-business. There is need of such types of activities in the Maharashtra. indiastat.com Sept.-Oct., 2009 2 economic voices 1.3 IMPORTANCE OF THE STUDY Agriculture is a most important occupation in the India including in the Maharashtra. But, today it has becomes unprofitable due the irregular mansoon, prices fluctuations of Agro-products and some internal weakness of the agriculture sector. Hence, there is need to do some innovative activities in the

socio -

agriculture, which will help to farmers, rural peoples. Urban population is increasing day by day in the Maharashtra, today the urban peoples world is restricted in the closed door flats, offices, clubs, television, video games, spicy fast food, computer, internet, and so on. They can see nature only on television or screen of the computers. More over some people living in the cities do not have relatives in villages and they never visited or stayed in village. These peoples want enjoy rural life but there is problem of such type of facilities. Hence, it is opportunity to the farmers for development of the agro-tourism centres and serves him and create additional income source. 1.4 SCOPE AND METHODOLOGY OF THE STUDY The scope of the study is limited to examine the benefits and applicability of agro-tourism business in Maharashtra. The study includes their benefits and problems. As well as it includes appropriate framework regarding to establish the agro-tourism centres in the Maharashtra. The present study was conducted on the agro-tourism is based on secondary data. The data has been furnished from the related articles, research papers, reports and 11 th plan document of the government of India. Some data has furnished from the websites of the government of India and Maharashtra, as well as ministry of agriculture. Some ideas have been taken from the Tourism Development Corporation of Maharashtra. 2.0 CONCEPT OF AGRO-TOURISM A term Agro-Tourism is a new face of tourism. An agro-tourism is farm based business that is open to the public. These specialized agro-tourism destinations generally offer things to see, things to do, and produce

or gifts to buy, and are open to the public. Agritourism is defined as Travel that combines agricultural or rural settings with products of agricultural operations all within a tourism experience. According to Mr. Pandurang Tavare (ATDC, Pune) - Agro-Tourism is that Agri-Business activity, when a native farmers or person of the area offers tours to their agriculture indiastat.com Sept.-Oct., 2009 3 socio economic voices farm to allow a person to view them growing, harvesting, and processing locally grown foods, such as coconuts, pineapple, sugar cane, corn, or any agriculture produce the person would not encounter in their city or home country. Often the farmers would provide a home-stay opportunity and education. AgroTourism and Eco-Tourism are closely related to each other. Eco-Tourism provides by the tour companies but, in the agro-tourism farmers offer tours to their agriculture farm and providing entertainment, education and fun-filled experiences for the urban peoples. Agro-tourism is a way of sustainable tourist development and multi-activity in rural areas through which the visitor has the opportunity to get aware with agricultural areas, agricultural occupations, local products, traditional food and the daily life of the rural people, as well as the cultural elements and traditions. Moreover, this activity brings visitors closer to nature and rural activities in which they can participate, be entertained and feel the pleasure of touring. 2.1 WHO CAN START AGRIO-TOURISM CENTRES The individual farmer can start agro-tourism who have minimum two hector land, farm house, water resource and is interested to entertain the tourists. Apart from the individual farmer, agricultural co-operatives institute, Non-Government organisations, Agricultural Universities, and agricultural colleges may start their centres. Even Grampanchayats can start such centres in their operational areas with the help of villagers and farmers. 2.2 RAQUERMENTS TO AGRO-TOURISM CENTRES

Researcher has identified the minimum requirements for the agro-tourism centre. To develop an agrotourism in their farm, the farmer / farmers must have basic infrastructure and facilities in their farm as follows: 2.2.1 Infrastructure Accommodation facilities at same place or alliance with nearest hotels. Farmhouse, which has the rural look and feel comfortable along with all minimum required facilities. Rich resources in agriculture namely water and plants at the place. Cooking equipments for cooking food, if tourist have interested. Emergency medical cares with first aid box. The well or lake or swimming tank for fishing, swimming Bullock cart, cattle shade, telephone facilities etc indiastat.com Sept.-Oct., 2009 4 socio - economic voices Goat farm, Emu (Ostrich bird) farm, sericulture farm, green house, 2.2.2 Facilities Should Provide Offer authentic rural Indian / Maharashtrian food for breakfast, lunch and dinner. Farmers should offer to see and participate in the agricultural activities. Offer an opportunity to participate in the rural games to the tourist Provide information them about the culture, dress, arts, crafts, festivals, rural traditions and also give possible demonstration of some arts. Offer bullock cart for riding and horse riding, buffalo ride in the water, fishing facility in your pounds or nearest lake. Offer fruits, corns, groundnuts, sugarcane and other agro-products as per availability. Show local birds, animals and waterfalls etc and give authentic information about them. Must provide safety to tourists with the support of alliance hospitals. Arrange folk dance programme, Shekoti folk songs bhajan, kirtana, lezim dance, dhangari gaja,

etc. Available some agro-product to purchase to the tourist 2.2.3 Other Miscellaneous Offer pollution free environment to the tourists Try to create interest about the village culture for the future tourism business. Introduce the tourists with imminent persons of your village. Employ well-trained staff or funny (comedy) persons with good communication skill to entertain the tourist. To have authentic information regarding to the railway and bus time table for the help of tourists. Farmer can also provide other additional facilities to their requirements for the better satisfaction of tourists. 2.3 LOCATION FOR THE AGRO-TOURISM CENTRE Location is most important factor for success in the agro-tourism. The location of the centre must easy to arrive and have a good natural background. Urban tourists are interested into enjoying the nature and rural life. So, farmers should develop their centre in the rural areas only which have a beautiful natural background to attract urban tourist in your farm. indiastat.com Sept.-Oct., 2009 5 socio - economic voices The place of agro-tourism centre must need easy accessible by roads and railways. Tourists want to enjoy some historical and natural tourist places along with the agro-tourism. Hence, the centre should be developed near of these tourist places. It is more beneficial to both tourist and farmers. The places which are already tourist centres like Mahbaleswara, Panchgani, Nashik, Jotiba, Narshinghvadi, Pandharpur, Akkalkot, Konkan etc. These are the better places for the development of agro-tourism. Other than these places farmer can develop their centres in any affordable places.

2.4 BENEFITS OF AGRO-TOURISM CENTRES Agro-Tourism has the potential to change the economic face of traditional agriculture. The benefits of agro-tourism development are manifold. It would bring many direct and indirect benefits to the farmers and rural people. Some of the benefits are following:-

ome source for the farmers to protest against income fluctuation.

the urban peoples, they can understand about the rural life and know about the agricultural activities.

Agro-Tourism Centre Easy accessible by Bus/Train Near of the historical place Near of the Dam/Lak

Near of the pilgrimage Away from City indiastat.com Sept.-Oct., 2009 socio - economic voices 6

2.5 DIFFERENCE BETWEEN AGRO-TOURISM AND TARTIONALTOURISM Agro-tourism also a tourism business but it is deferent from the common tourism because it has a base of agriculture and rural lifestyle. Generally tourism has provided to see and enjoy the natural places as well as some heritages. But, agro-tourism has a tourism with includes experience, education and cultural transformation. It vary special from general tourism in the following manner: ides pollution and noise free sites for travel and tourism at rural background. -tourism -tourism can satisfy the curiosity of urban peoples about sources of food, plants, animals, and industrial agro-raw materials.

lifestyle.

agrotourism In the agotour, tourists not only see and watch agriculture farms but also they can participate in the agricultural activities and experience the farming.

Agro-tourism could create awareness about rural life and knowledge about agriculture It also provides opportunity for education through experience of farming and knowledge about the rural life including entertainment. Agro-tourism is an instrument of urban-rural connectivity through the tours. 2.6 WHY PROMOTE AGRO-TOURISM IN MAHARASHTRA

Agriculture business is becoming more unsecured in the Maharashtra due to the irregular mansoon, unsecured product prices. Many farmers cannot afford it and have a problem of indebtedness. Due to the agricultural problems some farmers are committed to suicide in various districts of the Maharashtra. More than 29,000 farmers committed suicide between 1997 and 2005 in the Maharashtra, official data show, no other state comes close to that total. Hence, there is need of start any of allied agri-business to support their farming and create allied income source from farm. In order to encourage farmers for establish small and viable agro-business activity, such as agrotourism. It offers several potential benefits to farm operators. It can help supplement income generation indiastat.com Sept.-Oct., 2009 7 socio economic voices activity while providing an opportunity to more fully employ assets, including farm household members. The Maharashtra has a great potential of agro-tourism due to the beautiful natural site and basic infrastructures. 3.0 AGRO-TOURISM POTENTIAL IN MAHARASHTRA Maharashtra is the third largest state of India, both in area and population. It is located on the west coast of India with a 720 km long coastline along the green Konkan region. Nestled in the Western Ghats and the Sahyadri mountain range are several hill stations and water reservoirs with semi-evergreen and deciduous forests. There are many tourist centres in Maharashtra which are the supporting natural environment for the agro-tourism centres in Maharashtra. Although, Maharashtra has a total 22368 thousand hacter area uder the agriculture and 36122 thosaunds of livestock (cow, beffelows,goats etc.). Principal crops include rice, Jowar, Bajra, wheat, pulses, turmeric, onions, cotton, sugarcane and several oil seeds including groundnut, sunflower and soyabean. The state has huge areas, under fruit cultivation of which mangoes, bananas, grapes, and oranges etc. Maharashtra is blessed with a rich and diversified cultural heritage. The state has several

communities belonging to different religions, and a number of festivities colours the culture of Maharashtra with the spirit of exuberance. Some of the popular festivals that are celebrated in Maharashtra are Diwali, Ganesh Chaturthi, Gudhi Padwa, Dasara, Nag Panchami, Gokul Ashtmi, Narali Pournima, Pola, Makar Sankranti, Banganga Festival and Holi etc. More than 4.11 (43 percent of total) core populations is living the urban areas of the Maharashtra, which will can becomes a customers of the agro-tourist centres are located in the rural areas. Other than nature and culture there is an enough road and rail connectivity in urban rural areas to travel in rural Maharashtra. Maharashtra abounds in numerous tourist attractions ranging from ancient cave temples, unspoiled beaches, ancient forts and monuments, forests and wildlife, unique hill stations, pilgrimage, centres, and a rich tradition of festivals, art and culture. About 25 more such locations have been identified in Maharashtra as rural agro-tourist destinations. Thus all the districts of Maharashtra have a tourism potential. Some following notable factors are helpful to the agro-tourism in Maharashtra. y exist to support Agro-Tourism sport facilities -Oct., 2009 8 socio - economic voices

aharashtra has major producer of fruit, spices, medicinal and aromatic plant allowed under horticulture in India. -urban tourist spots -climatic conditions, diverse crops, people, deserts, mountains, which provide scope for promotion of all season, multi-location agro-tourism

dance and Tamasha. and Dindi are the religious folk dances. Culture of Maharashtra is very

glorious with a great variety. It gives a unique identity to the rural Maharashtra. 3.1 SUPPORTS TO THE AGRO-TOURISM IN MAHARASHTRA Promotion of Agro-Tourism involves some more important stakeholders namely Ministry of Agriculture and rural development ministry of the state and central governments. To promote domestic indiastat.com Sept.-Oct., 2009 9 socio economic voices tourism, thrust areas identified by the government of India are development of infrastructure, product development and diversification, development of eco-adventure sports, cultural presentations, providing inexpensive accommodation etc. The government also has realized the importance of agro-tourism. The Planning Commission of India had constituted a Working Group for the formulation of Tenth Five Year Plan on Tourism. It has accorded high priority to tourism as an instrument of employment generation and poverty alleviation in rural and backward areas by developing the potential of agro tourism to supplement farm incomes, and heritage tourism to promote village development. AGRICULTURE TOURISM DEVELOPMENT CORPORATION ATDC of Maharashtra has main promoter of this activity ion the Maharashtra. ATDC is promoting to agriculture tourism for achieving income, employment and economic stability in rural areas. Help boosting a range of activities, services and amenities, provided by farmers and rural people to attract urban tourists to their area thus providing opportunity to urban people to get back to the rural roots. ATDC is now providing following facilities to the farmers of Maharashtra; ourism project report and business plan of the each applicant agriculture farm.

built Agri and Rural Tourism facilities and infrastructure like accommodation, sanitation, approach road etc. t Agri Tourism Business Training Program.

National and International Farmers in agri tourism business sales and marketing support. rdinate tours from urban areas to the farms.

3.2 PROBLEMS OF THE AGRO-TOURISM IN MAHARASHTRA The Maharashtra has a greater potential of the development of the agro-tourism centres due to the good natural and climatic conditions. But there are some problems in the process of agro-tourism development in the state. Major challenges and problems are follows; f perfect knowledge about the agro-tourism

-tourism the farmers regarding to the such type of activities -Tourism industry.

irrigation. Have to negotiate with consistent drought. indiastat.com Sept.-Oct., 2009 10 socio - economic voices sistently drought prone 4.0 KEY TECHNIQUES FOR SUCCESS IN AGRO-TOURISM Agro-Tourism is a one of the business activity. So, farmers have must of commercial mind and some marketing techniques for the success. For the better success in the agro-tourism you should follow the following things;

advertisement means.

f or family members for reception and hospitality

ent and charges for the facilities/services on the commercial base the entertain / serve to tourist

about the service and suggestions to more development and modification urist for future business and chain publicity -tour packages of for different type of tourist and their expectations.

with the tourists and participate with them / him -tourism centres on the basis of cooperative society. CONCLUSIONS AND POLICY IMPLICATIONS Maharashtra has a great potential to the development of agro-tourism, because of natural conditions and different types of agri products as well as variety of rural traditions, festivals. More than 45 percent of population is live in the urban areas and they want enjoy rural life and to know about the rural life. It is a good opportunity to develop an agro-tourism business in Maharashtra. But there is a problem of low awareness about this business in the farmer and problem of the finance and proper view in the farmers of the Maharashtra. indiastat.com Sept.-Oct., 2009 socio - economic voices 11

Hence, the agriculture departments of the districts, Agriculture Universities should try to give orientation about it and provide some innovative ideas regarding to the Agro-Tourism. The government should try to provide optimum financial aids to the agro-tourism activities in the Maharashtra by the grants and institutional finance. Bank should provide optimum financial help for the agro-tourism activities in the Maharashtra. Union of the agro-tourism service providers is also another need of these farmers which helps to the agricultural tourism network in the India including Maharashtra. References: wn and Richard J. Reeder, Agri-tourism Offers Opportunities for Farm Operators2004, U.S.A licy Framework for Maharashtra: Issues and Options, Proceeding/Project Report No. 21, July 1996, Indira Gandhi Institute of Development Research, Mumbai. -tourism: A New Agricultural Business Enterprise Community Rural Development

Suggestions for helping you start an agritourism venture November 2004

India Agro-Tourism: Innovative Income Generating Activity For Enterprising Farmers Marketing A.T.D.C., Pune, Agri Tourism: Innovative Supplementary Income Generating Activity For Enterprising Farmers ashtra 2006

a 2008, A.T.D.C., Pune -07), Directorate of Economics and Statistics, Planning Department, Government of Maharashtra, Mumbai.

...

Tourism and the Environment Case Studies on Goa, India, and the Maldives Kalidas Sawkar, Ligia Noronha, Antonio Mascarenhas, O.S. Chauhan, and Simad Saeed Tourism plays an important role in the economies of both Goa and the Maldives. For the Maldives, it provides 17 percent of the gross domestic product, over 25 percent of government revenue and around 60 percent of the foreign exchange earnings; and for Goa, it generates 13.7 percent of the state's net domestic product, 7 percent of employment, and 7 percent of state tax revenues. Although both states capitalize on their comparative environmental advantages, that is beach and sunshine, Goa also capitalizes on its unique historical and cultural heritage while the Maldives on its unique archipelagic and coral reef marine environment. Their products and approaches to tourism development are very different: Goa promotes heterogeneous tourism development with upscale and inexpensive charter tourism to international and domestic audiences while the Maldives concentrates on upscale, international tourism. The experiences in tourism of Goa and the Maldives vary in terms of their environmental impacts, social issues and conflicts and institutional responses. There is much that Goa and the Maldives can learn from each other. Other states could also learn from the experiences of these two tourist spots in South Asia.

The Economic Development Institute of the World BankCopyright 1998 The International Bank for Reconstruction and Development/The World Bank 1818 H Street, N.W. Washington, DC 20433, USA The World Bank enjoys copyright under protocol 2 of the Universal Copyright Convention. Thi s material may nonetheless be copied for research, educational, or scholarly purposes only in the member countries of The World Bank. Materials in this series are subject to revision. Tourism and the Environment Case Studies on Goa, India, and the Maldives Kalidas Sawkar, Ligia Noronha, Antonio Mascarenhas, O.S. Chauhan, and Simad Saeed 1998. 36 pages. Stock No. 37134TABLE OF CONTENTS Tourism and the Environment: An Introduction (Emmanuel DSilva, Jose I. dos R. Furtado and Sherry Russell) ............................................. v Tourism and the Environment: Issues of Concern in the Coastal Zone of Goa (Kalidas Sawkar, Ligia Noronha, Antonio Mascarenhas, O.S. Chauhan) Introduction ................................................................................................................ 1 Nature and Growth of Tourism in Goa ......................................................................... 1 Impacts of Tourism in Goa.......................................................................................... 3 Tourism Policy............................................................................................................ 13 Conclusions ................................................................................................................. 14 About the Authors....................................................................................................... 16 Authors Acknowledgment .......................................................................................... 16 References................................................................................................................... 17

Annex: Impacts of Construction Activities in Close Proximity to the Marine Environment............................................................................. 19 Environmental Impact Management in the Tourism Industry of Maldives (Simad Saeed) Introduction ................................................................................................................ 20 Tourism Development in the Maldives........................................................................ 20 Tourism and the Environment..................................................................................... 21 Environmental Impacts of Tourism............................................................................. 22 Environmental Management ....................................................................................... 25 Conclusion................................................................................................................... 28 About the Author ........................................................................................................ 28v TOURISM AND THE ENVIRONMENT AN INTRODUCTION Emmanuel DSilva, Jose I. dos R. Furtado and Sherry Russell The two papers included in this set, presented at an EDI/SAARC Regional Seminar on Economic Globalization and Environmental Sustainability in Goa in June 1997, review the impacts of tourism on the environment in the State of Goa, India and in the Republic of the Maldives. Compared with their giant neighboring states, Goa (population 1.2 million) and the Maldives (population 244,000) are small, but blessed among others with local attractions, good beaches and sunshine that draw tourists from near and far. Tourism plays an important role in the economies of both Goa and the Maldives. For the Maldives, it provides 17 percent of the gross domestic product, over 25 percent of government revenue and around 60 percent of the foreign exchange earnings. For Goa, tourism generates 1 3 . 7 percent of the state's net domestic product, 7 percent of employment and 7 percent of tax revenues. Both states capitalize on their comparative environmental advantages: beach and sunshine. Goa also

capitalizes on its unique historical and cultural heritage while the Maldives on its unique archipelagic and coral reef marine environment. Their products and approaches to tourism development are ve ry different: Goa promotes heterogeneous tourism development with upscale and inexpensive charter tourism to international and domestic audiences. The Maldives concentrates on upscale, international tourism. The experiences in tourism of Goa and the Maldives vary in terms of their environmental impacts, social conflicts and institutional responses (Table 1). After reviewing both experiences, there is much that Goa and the Maldives can learn from each other. Other states could also learn from the experiences of these two tourist spots in South Asia. The preservation of the natural environment, the prudent use of natural resources, disposal of solid waste and sewage, and the depletion and deterioration of groundwaterattributable to tourist inflowsare, among others, issues which both governments face. In Goa, the growth of coastal tourism has been rapid and uncontrolled, notes the paper by Sawkar et al. Tourism development has resulted in, the loss of biodiversity, erosion of sand dunes, declining fish catches, accretion and siltation and depletion of groundwater. Although the environmental diversity and sensitivity of Goa has been widely known, a complex mixture of customary rights, land ownership, a variety of stakeholders with very differing interests, and ineffective institutional and political structures seem to have made it difficult for Goa to define a tourism strategy and to enforce its implementation. In the Maldives, the rapid increase, albeit government controlled, in the number of resorts over the last two decades has also taken its toll on the environment. The paper on the Maldives by Saeed, acknowledges environmental damage from beach erosion, an alteration of ocean currents, loss of biodiversity, water, soil and nutrient pollution and damage to its coral reefs most notably from mining for construction, anchoring of boats and diving. The Government has played a key role in promoting tourism on unoccupied islands (or abandoned islands where customary usufruct rights were compensated) through certain traditionally powerful families and with certain funding arrangements to encourage foreign

investments; the government has been closely monitored the development of tourism. Tourism development has many social impacts. The Maldives has avoided much social conflict due to its relatively isolated geographical location and small, somewhat homogenous population and culture. The Maldives strategy of separating foreign tourists from the local residents by developing tourist resorts on uninhabited islands is critical to minimizing social impacts. Thi s strategy has managed thus far to avoid social conflicts, but with the leakage of information f rom tourist areas, and the separation of resort employees from their families, the sustainability of thisvi strategy under existing institutional and political structures remains to be seen. In contrast, as Goa does not have land which is untitled or unowned or which is not of some historical significance, the needs of tourists and the local population in Goa come into frequent conflict over the use of local resources (e.g., water, beaches, and transport). The Goan social scene is further complicated by the states porous borders with the rest of India. While Goas geographical location improves domestic demand for tourism, it has also lead to a large influx of labor from adjoining states, further exasperating social impacts. Conflicts over resource use and institutional responses to them is another area in which the experiences of Goa and the Maldives differ. The situation in Goa is rather complex due largely to the number of stakeholders involved in tourism: luxury hotels, family-run guest houses, the needs of tourists, local residents, and other sectors of the economy. Mechanism for resolving conflicts among the various resource users do exist, such as the panchayats (communidades) and the courts, but the long backlog of cases has delayed justice. The high number of conflicts among users suggests that an improved institutional response is necessary. Comparatively, the situation seems less complex in the Maldives. At this point, legislating and enforcing environmental quality controls for tourism appears to create fewer conflicts among residents because of the geographical separation of resorts, the small number of facilities and the limited number of stakeholders involved in tourism. As tourism expands in the Maldives, additional review of potential conflicts over resource use must be considered.

Environmental legislation and regulatory mechanisms are in place in both states. The Maldives has developed its institutional capacity to address these problems and to facilitate unique solutions (e.g., encouraging European airlines to take back the trash to the points of origin of the tourists). Having carried out a proper evaluation of tourism in 1983 and a survey in 1995 to identify the major existing environmental problems facing the resorts, the Maldives seems further down the road in its development of tourism. But, while the Maldives has increased its regulation of tourism, it tends to focus on future environmental damage, viewing current damage as more aesthetic rather than a serious threat. The sustainability of such policy is questionable. In Goa, while a Master Tourism Plan is in place, the implementation of the laws and regulations appears to be somewhat tardy. Although the paper alludes to several government department charged with varies aspects of tourism planning in Goa, institutional strengthening is a clear issue. Similarly, a systematic study of the environmental impacts of tourism and the implementation of a monitoring and management system would also aid Goa. Fortunately, some of these issues will be covered by the India Environmental Management Capacity Building Technical Assistance Project, supported by the World Bank, in which Goa is included. In sum, these two cases provide a brief introduction to the complexity of pursing tourism as an avenue to development. Much can be highlighted from the two. The Maldives has excelled in moving forward with strengthening its environmental regulatory and enforcement framework. Not only has it increasingly developed its institutional capacity to address environmental problems related to tourism, but it has also concentrated its efforts on the polluter pays principle. In Goa, although institutional responses and the development of a tourism strategy which integrates the needs of all stakeholders has lagged, the active lobby of its citizenry at all levels, which has intensively documented its environmental impacts and brought environmental concerns to the public agenda, should be highlighted. The active participation of all stakeholders in the planning process lends itself to greater sustainability of tourism in the long-run.

Clearly the complexity of both cases requires that Goa and the Maldives carefully review the sustainability of their approaches and how to strike a balance between tourism development and protecting the natural and social environments. As in any other sector of an economy, tourism requires a sound, well-defined and executed approach in which the government, the various stakeholders and the public cooperate.vii We wish to acknowledge the contributions of the two papers and the comments of Mr. Gert van Santen. Table 1. Benefits and Costs of Heterogeneous Tourism in Goa (G) and Upscale Tourism in the Maldives (MV) BENEFITS COSTS Economic / Financial * Foreign revenue earnings (G, MV) * Funds raised from taxes, etc. (G, MV) * Attraction of external/foreign investments for local infrastructure/services (MV) * Diversification of local employment and income (G, MV) * Service sector employment opportunities (G, MV) * Support employment opportunities: e.g., Agriculture, Fisheries, Handicrafts, Cottage industries (G, MV) * Development of export markets for local products, foods, etc. (G, MV) * Increased local cost of living (G)

* Seasonality of income and employment (G, MV) * Unstable market (G, MV) * Cost of enforcement/administration (G, MV) * Cost of training guides, managers, etc. (G, MV) * Liability of service providers (G, MV): - Polluter Pays Principle (MV) Political/Institutional * Maintenance of population within political boundaries (G, MV) * Maintenance of future development options (G, MV) * Small number of stakeholders (MV) * Environmentally active civil society (G) * Government-owned land resources leased to entrepreneurs (MV) * Unoccupied or abandoned lands used for tourism with compensation for usufruct rights (MV) * Tourism policy closely monitored by the government (MV) * Exposure to undesirable social problems, e.g., child labor, pedophiles (G)

* Separation of local population from external public (MV) * Large number of stakeholders (G) * All lands privately or publicly owned used for tourism (G) * Absence of, or delays in conflict resolution through courts or traditional community organizations (G)viii Cultural / Social * Exposure to new information, lifestyles (G, MV) * Maintenance of traditional knowledge/ products (G, MV) * Historical and cultural heritage (G) * Conflict resolution by panchayats or communidades(G) * Conflicts limited by allocating leases to certain traditional powerful families (MV) * Disruption of culture (G, MV) * Enhanced local expectations due to exposure to affluent visitors (G, MV) * Labor influx (G) * Conflicts over local beach and water resources, and transportation (G) Environmental / Conservation * Incentives/funds for parks/resource

management: e.g., waste removal (MV) * Incentives/funds for resource management research (G) * Improved environmental education (G, MV) * Unique coral reef/island resources (MV) * Strong environmental regulatory and enforcement framework (MV) * Beach degradation due to improper waste management by tourists (G) * Groundwater depletion due to increased local demands (G) * Water scarcity due to over-exploitation for tourism industry (G) * Groundwater pollution due to improper waste management (G) * Beach and coastal erosion due to unsuitable infrastructure development (G) * Coral reef damage due to mining for construction, anchorage of boats and diving (MV) Emmanuel DSilva, Jose Furtado and Sherry Russell are from the Economic Development Institute of the World Bank.1 TOURISM AND THE ENVIRONMENT ISSUES OF CONCERN IN THE COASTAL ZONE OF GOA

Kalidas Sawkar, Ligia Noronha, Antonio Mascarenhas and O.S. Chauhan Int roduc t ion When Goa joined the Indian Union in December 1961, its only large industry was the e x p o r t of its rich ores of iron and manganese. Goans depended on indigenous fish and coconuts for their vital nutritional requirements. The popularity of milk and vegetables amongst local inhabitants was low, and most of their dietary and other consumer items were imported. Before 1961, Goa had very little development in the modern sense of the term. With rich coastal biodiversity and abundant natural resources, the quality of life and the social fabric was good. Its main assets were its genial and peace loving people, a tranquil and unspoiled environment, and an absence of population pressure 1 . Tourism was adopted as a key sector for Goas development, not only for the well-established reasons of increasing income and employment but also for its potential to generate non-manual employment in a state with an increasingly educated work force and limited industrial growth. Fearing industrial pollution, the planners and decision-makers opted for tourism as an avenue to earn the states income over increased industrial development in addition to mining. Except at academic levels, very little awareness and understanding existed back then among planners about the processes of the life support systems of the coastal environment and the interactive roles played by each component. This paper highlights the issues and the implications of tourism on the coastal marine and the socio-economic environment of Goa. Nature and Growth of Tourism in Goa Most of the tourism in Goa is concentrated in the coastal stretches of Bardez, Salcete, Tiswadi and Marmagao. Over 90 percent of domestic tourists and over 99 percent of the international tourists frequent these areas. Consequently, beach tourism is the only type that is

avidly encouraged by policymakers and other concerned parties alike. Goa is visited by two types of tourists with distinct needs which this state satisfies. The first is the domestic tourists, who comprise 80 percent of all tourists. These people come in search of the culture that is different from the rest of India, as the Goan image holds a degree of mysticism, a sense of freedom and unconventional dress style. The second is the international tourists who visit Goa purely for the natural environmentsun and beaches. Within the category of international tourists are there are two sub-categories: backpackers and charter tourists. Although both visit Goa for the beaches, t h e y stay away from each other. The backpackers are not found in areas of charter tourists; they prefer to mingle and live with the local communities. Whereas, the charter tourists tend to stay in the luxury starred hotels. Domestic and international tourists also differ in terms of the areas t h e y frequent. For the domestic tourist, the beaches hold limited appeal, so domestic tourists remain away from the places frequented by the international tourists. The timings of visits are clearly different for the domestic and the international tourists. In previous decades, a clear off season for all tourists could be identified, today this is not so for domestic tourists, who come throughout the year albeit in larger numbers in the non-monsoon months. Conversely, international tourists avoid the monsoon months, as for them the use of the beach is the prime attraction to come to Goa.

1 Alvares, C. 1993. Fish, Curry and Rice: A Citizens Report on the State of the Goan Environment. Ecoforum. Goa, p. 260; Mascarenhas, A. et al. 1997. The Coastal Zone of Goa: Then and Now. Abstract 29. Seminar on Coastal Zone Environment and Management. Mangalore University. February 12-14, pp. 50-52.2 Table 1 gives the share of domestic and international tourists over the last 15 years. The bulk of tourists coming to Goa are domestic, and this trend has grown considerably in the last few years.

Table 1. Share of Domestic and International Tourists of Goa Year Total tourists Share of domestic (%) Share of internationa l (%) Year Total tourists Share of domestic (%) Share of international (%) 1981439,015 93.33 6.671989862,443 89.40 10.60 1982477,165 94.13 5.871990881,323 88.16 11.84 1983530,015 93.67 6.331991835,067 90.63 9.37 1984669,992 90.71 9.291992896,010 86.45 13.55 1985775,212 88.05 11.951993969,234 82.39 17.61 1 9 8 6 8 3 4 , 0 8 1 8 8 . 3 1 1 1 . 6 9 1 9 9 4 1,059,595 80.16 19.84 1 9 8 7 8 6 1 , 4 4 8 8 9 . 0 2 1 0 . 9 8 1 9 9 5 1,107,705 79.31 20.69 1 9 8 8 8 5 4 , 9 3 5 8 9 . 1 1 1 0 . 8 9 1 9 9 6 1,150,000 78.26 21.74 Source: India, Government of Goa, Department of Tourism. Personal Communications. The various factors that have contributed to this rise in domestic tourism are: increased disposable income of the middle class, increased urbanization and stress of living in cities and towns,

 increased ownership of cars, which is making domestic tourism more attractive, especially among the upper-middle and middle classes 2 , improved employment benefits, such as the leave travel concession, development of inexpensive mass transport and improved connections to various places of tourist interest 3 , increased number of cheap accommodations and resorts, greater advertising targeted at domestic tourists both by the central and the s t a t e governments, as well as the tourist industry, and development of time sharing of holiday accommodations, that is being targeted at the middle class. According to official tourism statistics, while the period of 1981-86 saw an increase in domestic and international tourists, the period of 1986-91 saw a slow down in growth rates for domestic tourists and a fall in growth rates for international tourists (Table 2). Table 2. Growth of Tourism in Goa Source: India, Government of Goa, Department of Tourism. Personal Communications.

2 For example, the number of registered cars, jeeps and taxis has gone up sharply from 310,000 in 1960 to 3,330,000 in 1993. 3 The commissioning of the coastal Konkan Railway and the modernization of South-Central Railway will

considerably increase the accessibility of Goa to the rest of India. A form of weekend tourism is likely to emerge from this, which may have environmental and economic impacts similar to cruise tourism in the Carribean Islands. Average Annual Growth Rates (%) Period Domestic International 1981/82-86/87 7 . 9 8 2 7 . 2 0 1986/87-1991/92 2.75 -1.34 1991/92-95/96 3 . 9 0 3 1 . 0 03 Tourist arrivals in Goa have increased over the last five years with a higher rate of growth of international tourists than domestic tourists. Goas growing importance on the Indian tourist map for international tourists can be seen from Table 3. While in the early 1980s, the share of international tourist that came to Goa was less than 3 percent, by the mid-1990s, the share has increased to ove r 10 percent. Table 3. International Tourist Arrivals in India Year Tourist arrivals in India (millions) Share of Goa in total tourist arrivals in India (%) Year Tourist arrivals in India (millions) Share of Goa in total tourist arrivals

in India (%) 1981 1.26 2.4 1989 1.74 5.2 1982 1.29 2.3 1990 1.71 5.9 1983 1.30 2.3 1991 1.68 7.8 1984 1.21 4.9 1992 1.87 6.4 1985 1.26 7.1 1993 1.82 9.3 1986 1.45 6.2 1994 1.87 11.2 1987 1.48 6.4 1995 2.10 10.9 1988 1.59 5.9 Source: Center for Monitoring the Indian Economy. 1995. Basic Statistics of the Indian Economy; and India, Government of Goa, Department of Tourism. Personal Communications. In the earlier years, the international tourist was one in search of alternative lifestyles and mingling with local communities; however, in more recent years, a considerable homogenization of the traveler has occurred in terms of package tourism. In the 1980s, the domestic tourist came f rom the middle class and from the adjoining states; however, now domestic tourists that come to Goa are diversifying, as the place attracting a number of the rich young elites from more distant states. In response to these changes, the tourism industry in Goa has evolved into a curious mix of low-budget tourism and up-market hotel development, a mix that is marked with tensions and potential conflicts over the appropriation of resources 4 . Impacts of Tourism in Goa Tourism development among policy-makers tends to be discussed in terms of the factors t h a t are of concern to the national and the state governments. The discussion is very much economic in nature with some industry orientation and focuses on factors such as the revenues from tourism, the

foreign exchange earnings, the employment created and the income generated 5 . The focus has always been on the implications of tourism development on the economy of Goa and on the relations among the various components of its tourism industry. The microlevel impact of tourism on the destination area immediately around it has been relatively less studied, if at all 6 . The impacts of such a large-scale, diversely interactive activity as tourism should be more inclusive of all components. Tourists travel to and from their destinations, are accommodated, fed and entertained. All these activities require extensive infrastructural networks and support services that may not remain limited

4 Wilson, D. 1997. Paradoxes of Tourism in Goa. Annals of Tourism Research. 21(1): 52-75; Wilson, D. 1997. Strategies for Sustainability: Lessons from Goa and Seychelles. Sustainable Tourism. M. Stabler (Ed.) Wallingford: CAB International. 5 See Kirloskar Consultants Ltd. 1994. Report on Study of Tourism Industry in Goa. December. 6 See the Indian Institute of Social Sciences (1989) for an attempt at studying socio-economic impacts.4 to the geographical positions of a tourists movements. Moreover, the effects result very much f rom the interactions among the tourists and the agents in the destination area. 7 Economic Aspects The foreign exchange earning potential of the tourism industry is one of the main attractions

for its support by national governments, while state governments are more concerned with its contribution to local income, taxes and employment. On an average, earnings in foreign exchange for the last three years were US$43-57 million 8 . It is estimated that tourism contributes to around 13.7 percent of Net State Domestic Product; 7 percent of employment and 7 percent to state tax revenues. The money spent by domestic and international tourists is received by different segments of the industry which provide the supporting goods and services. Tourist receipts can be classified into five categories: accommodation and food, shopping, internal travel, entertainment and miscellaneous items. Table 4 provides an overview of the distribution of expenditures among the five categories for international and domestic tourists. Moreover, in 1992, about 90 percent of the domestic tourists who came to Goa spent less than US$35 per capita per day. Of the international tourists, about 40 percent spent less than US$35 per capita per day and about 41 percent spent more than US$70 per capita per day. As mentioned earlier, however, this trend is changing today (Table 5). In the last few years indications are that the domestic tourist coming to Goa is increasingly from the more affluent segments of society, and the international tourist have increasingly been more of the inexpensive charter packages.

7 Impact studies tend to treat destination areas as passive receipients of the impacts of tourism. This is however not so and the need to understand the procesees of interaction between tourists and host communities is crucial to an understanding of impacts. 8 This figure is probably an underestimate, as it is a record of foreign currency converted in Goa; however, a

considerable amount of foreign currency that is spent in Goa is converted at the first port of entry, typically Mumbai (Bombay) or New Delhi. If Indias total foreign exchange earnings from tourism are considered and Goa is apportioned an amount based on the share of tourists that come to Goa, then the amount rises to around US$115 million.5 Table 4. Distribution of Expenditures for International and Domestic Tourists Source: Kirloskar Consultants Ltd., 1994. Report on Study of Tourism Industry in Goa. December. Table 5. Estimated Distribution of Expenditures and Distribution of Tourists in 1992 * Average length of stay for a domestic tourist is estimated to be 5 days; 9 days for an international tourist. Source: Kirloskar Consultants Ltd., 1994. Report on Study of Tourism Industry in Goa. December. Table 7.2. These expenditures form the direct output of the industry. However, the industry buys goods and services from other sectors of the economy. This additional output produced through interindustry spending is the indirect output of the industry and is normally estimated using multipliers. It is not quite clear how much tourism is actually benefiting the Goan economy as a whole because a large part of the goods required to support the tourism industry is brought from outside the state. Tourism: Food and Agriculture Food and beverages comprise the largest component of the expenditure of domestic tourists (40 percent) and second largest component of the expenditures (accommodations being the largest), of the international tourist (20.5 percent). Increasing the amount of local food used in the tourism industry is a way of increasing backward linkages from tourism, involving the local community and therefore, moving toward more diversified and sustainable development. Yet, policymakers have not focused on strengthening the economic linkages between tourism and the food sector. The hotel food

supply chain has not been studied in Goa and local surplus production from agriculture and fishing could be potentially integrated into this chain as an additional means to generate local income. However, a careful balance must be struck between producing for tourists requirements and ensuring food supply at reasonable prices to the locals. Category International Tourists (%) Domestic Tourists (%) Accommodations and food 5 3 . 9 5 5 8 . 2 0 Shopping 2 4 . 8 4 2 6 . 7 0 Internal transport 1 3 . 6 3 1 0 . 4 0 Ent e r t a inment 2.61 1.80 Miscellaneous expenses 4 . 9 7 2 . 9 0 Average length of stay 9 days 5 days Total amount spent per visit US$590 US$110 Type of tourist Percentage distribution of daily expenditures (US$) Average total expenditures <17 1 7 - 3 4 3 4 - 5 1 5 1 - 6 9 >69 per stay (US$) * Domestic 63 27 4 3 3 105

International 18 22 11 8 41 5906 Regional Imbalances As previously mentioned, most of the tourism development in Goa is concentrated in the four coastal stretches of Bardez, Salcete, Tiswadi and Marmagao. These areas are, similarly, the mos t developed regions of Goa, accounting for approximately 66 percent of Goa's Gross State Domestic Product (GSDP). They have dense settlements and are more developed in terms of infrastructural support services. About 70 percent of small-scale units, 78.5 percent of the capital investment in small industry and over 68 percent of the employment in this sector are found here. Historically, the region developed relatively faster than the rest of the state due to its coastal location, which provided easy access for sea trade and was attractive for settlement. There are a number of interesting locations with tourism potential exist in the hinterland; however, very little has been done to develop them. Hence, there is a considerable imbalance between the coastal and the hinterland regions in infrastructural and other indicators of economic development. Investment in the Tourist Industry Since tourisms acceptance as the primary avenue through which to develop, it has grown in scope to be comparable with mining, the only other industry in Goa. State expenditures on the tourism industry has doubled over a period of 10 years. Expenditures amounted to approximately Rs.15 million in 1986-87, and they grew to approximately Rs.30 million by 1996-97 (Table 6). Table 6. Expenditures of the State on Tourism per Plan Annual plan Actual expenditures (Rs. Millions) 1992-93 22.96 1993-94 25.93 1994-95 27.01 1995-96 29.25

1996-97 30.00 EIGHT PLAN (1992-97) 135.15 Source: India, Government of Goa, Department of Town and Country Planning and Department of Statistics and Evaluation Department. Personal Communications. Private investment also increased. If the investment per room by hotel category, which was estimated by Kirloskar Consultants 1994, investment in the hotel industry has risen from Rs.2.08 billion to Rs.3.25 billion in 1996, an increase of Rs.1.19 billion in just 2 years. If the type of hotels that have been built over the last two years is analyzed, investment in starred hotels increased by 39.5 percent during this period while that in other hotels has gone up by 47.5 percent 9 . Tourism studies suggest that the financial performance of the hotel industry is poor compared to several other industries in the state although no evidence has been presented to back this claim 10 . From the statistics available and through observation, local participation in the tourism industry is high in terms of the number of small hotels and paying guest accommodations, yet the bulk of economic investment is concentrated in just a few hotels. Thus, using just the accommodation sector as a proxy for the tourism industry as a whole in 1996, almost half of all

9 There are six categories of approved hotels in India ranging from one- to five-star deluxe. Approval ratings are granted by the Department of Tourism based on suitability criteria for international tourists. These starred hotels are

required to maintain certain minimum standards of services and amneities. 10 India Institute of Social Sciences. 1989. Tourism in Goa: Socio-Economic Impacts. New Delhi; Kirloskar Consultants Ltd. 1994. Report on Study of Tourism Industry in Goa. December.7 investment in the sector was in the hands of just four large hotels; the largest hotels together controlled 69 percent of all investment, and the balance was made up by smaller hotels. Seasonality of Income and Employment The industry peaks and troughs: October-February being the good months and June-August being the lean months due to the monsoon. This seasonality requires the tourism industry to respond by adjusting the output in terms of the services it provides which affects hotels, restaurants and the i r employees. Because of the search and initial training costs that the employer faces, and because of the need to cater to sudden spurts of demand, a hiring and firing policy is not cost-effective to an employer 11 . The first reaction of employers is to keep labor, but reduce the work hours, a situation akin to holding inventories of labor in excess of demand. This strategy is supported by employing unskilled labor during the peak season, who are then laid off during the off season as the costs of hiring and firing unskilled labor are not high. A sample survey indicates that the highest seasonality of income (in terms of lower off season earnings) and the highest seasonality of employment (in terms of hours worked per week) are experienced by the smaller hotels 12 . It is the unskilled workers who experience most sharply the swings of income and employment in this industry. This is a social cost of the industry to which hitherto scant attention has been paid. Social Aspects

Shifts in Population and Traditional Occupations In the tourist belts of Calangute-Candolim in Bardez, a shift in the composition of the resident population has occurred to include a large number of migrants from the states of Karnataka, Rajasthan and Kashmir due to potential employment in the tourism industry. Most of these people are engaged in selling artisanal pieces, handicrafts and garments. It cannot be denied that tourism has also given a boost to local art and handicrafts; however, the commercialisation of such arts and crafts has resulted in a certain deterioration in their quality as they are being manufactured for bulk sale. At another level, Goan cultural practices are being used as tourist attractions, such as Carnival and Shigmo, which have been given a certain orientation to suit the demand of tourists. Much of the spontaneity of these practices has been lost 13 . Moreover, some of the villages along the coasts have become very tourist-oriented and thus, shifted away from their traditional occupations. A couple of decades ago, these villages were predominantly fishing- or agricultural-oriented. Tourism has increased land prices and encouraged locals to sell their land, thereby sharply increasing the competition for land in the tourist belt. It can be argued that tourism has accelerated the decline of agriculture in Goa, by providing a viable alternative for the lateral transfer of investment capital, land, and labor by the locals. In the tourist belt, land conversion from agriculture to non-agriculture uses has occurred 14 . In the fishery sector, while fishermen do not always compete with tourists for shore space, there are instances on the Goan coasts where traditional fishing operations have been constrained by lack of shore space. In some areas, fishing ports and the houses of fishermen have been displaced by resort development. Economic forces are driving social forces here. On the one hand, expectations of higher

returns, from the sale of land to builders and/or from hiring out houses to tourists rather than f rom actively engaging in agriculture or fishing are creating incentives for shifting occupations. On the other hand, social forces are at work in the sense that tourism provides locals with an opportunity to

11 DDouza, E. 1997. Economy and Institutions: Essays on Goa. Bombay: Himalayan Publishing House. 12 ibid. 13 ibid. 14 While conversion of agricultural land to non-agricultural is prohibited by law, the Government of Goa has granted leniency in certain circumstances given the high price of land and the demand for housing.8 keep their women at home rather than have them till the soil or sell fish in the market. This is perceived as a movement upwards for the locals, and a factor that cannot be ignored in the dynamics of the intersectoral movement of land and labor. Often large tourism development projects require the displacement of some of the original inhabitants of the area. Some of those displaced by present projects, chose to invest their compensations in capital assets, e.g., taxis, and have become to a degree upwardly mobile in an economic sense. However, there are others who due to their initial circumstances are unable to move along the same path, and instead become marginalized, having to replace self-employment for menial jobs in the very resorts that have displaced them. The issue of income distribution needs to be examined. Impacts on the Goans Sense of Community One of the impacts of tourism on the Goan community is the creeping expropriation f e l t by the locals. This feeling of being pushed out arises from the fact that starred hotels have

effectively gained control over beach resources, which locals have used for generations, and are selling access to them at a price. The area that is available to them as commons is increasingly reduced and overpopulated, causing the locals to avoid the beaches as a whole. Consequently, the growth of tourism in Goa has been accompanied by strong anti-tourism activism 15 . Much of this activism has been targeted at: international tourists; unplanned growth; the use of state machinery to promote tourism, which is perceived as distorting the image of Goa and Goan society, the violation of regulations by the hotel lobby; the overdevelopment of the coastal strip; the preferential access to resources, which large tourism projects are able to get relative to small projects and local communities; the impact on local society from exposure to drugs, aids and more recently, pedophiles 16 . The bottom-line is that there has been little involvement of the public in the policy decision-making process resulting in a strong sense of alienation about decisions that are affecting the lives of the local community. Environmental Aspects Coastal zone environment is particularly fragile and can be divided into two areas: the marine part and the land part. For the purpose of this discussion, coastal waters, bays, backwaters, creeks, tidal inlets, and estuaries are considered as components of the marine part of the coastal zone. The sandy beaches along with two dunes (one which runs along the seashore, and another that runs parallel but about 100 to 500 meters away from the seashore) and their vegetation are considered components of the land part. In between these dunes there lies a sandy plain, which acts as a buffer zone between the main land and the sea. 17

Impacts to the Marine Part of the Coastal Zone The marine part of the coastal zone provides many functions and in the present context are: To support marine flora including subtidal varieties, such as mangroves. The mangrove ecosystem itself serves as a habitat for diverse types of species of birds

15 The most prominent groups are Jagrut Goenkaranchi Fauz (JGF), Citizens Concerned about Tourism (CCAT), Saligao Nagrik Samiti and the Goa Foundation. 16 This critique is found in the various publications of the aforementioned groups, was reported in local newspapers and more recently, is summarized in the Master plan for Tourism in Goa: Statement of Objectives and Recommendations, 1997, submitted to the government by five NGOs. Also see, Alvares (1993) for an environmental critique of tourism in Goa. 17 Lobo, U. 1988. Environmental Aspects of Silica Sand Mining from Coastal Sand Dunes. Earth Resources for Goas Development, pp. 521-523.9 and marine biota, in addition as the protection of the coastline from erosion, tides and storms 18 . To support a wide variety of marine organisms including mammals. The marine organisms among themselves form a very intricate, well-established food chain starting with the chemical constituents of sea water called nutrients. To function as a natural thermostat which balances the climate on the

subregional, regional and global scales. To disperse riverine load effectively in near-shore regions. Most of the above functions are interactive in nature. In the coastal current movement, the most important force is the tidal cycle, which drives the sea water along the shoreline, bays, creeks and upstream through the mouths of rivers and estuaries. Other important forces are the near shore and riverine, or estuarine currents. All these currents carry natural sediment load and any other marine discharge, resulting from manmade activities, and deposits them at a site defined by an equation containing parameters, such as current velocity, counter currents, topography of the seabed or riverbed and other oceanographic factors. The transportation capacity of the currents has to be understood in terms of its effect on marine biota. For example, a rise of a few degrees in temperature of a sea water body would adversely effect species occurrence and predominance among biota, which in turn could influence other life forms. Also, a sudden appearance or disappearance of a species due to anthropogenic factors may cause stress in other species. Given the interactiveness and complexities of the coastal environment, any developmental activity should to be preceded by the Environmental Impact Assessment studies to forestall environmental degradation. The following impacts on the marine part of the coastal zone have been observed while surveying the ecosensitive coastal areas of Goa. They have been represented in a flowchart in the Annex. The work was carried out by National Institute of Oceanography on request from the Ministry of Environment and Forests, Government of India, in August/September, 1996 19 . Loss of mangroves: Thick mangroves on the outskirts of Panaji, at Sao Pedro near Old Goa, around Talpona backwaters and at innumerable other locations are being reclaimed. In addition to the biological impacts of the loss of mangroves, the tidal waters could flood the surrounding coastal areas causing erosion and thus

opening the estuarine banks to storm surges 20 . Reduced fish catch and species: A steady decrease in the total annual fish c a t ch has been observed in Goa. The catch has declined from 105.44 thousand tones in 1993-94 to 101.90 in 1994-95 and in 1995-96, to 87.82 thousand tone s 21 . More specifically, at Sancoale-Chicalim Bay, the decrease in production of certain varieties of shellfish and crabs, both local delicacies, is believed to be due to the land reclamation of mangrove swamps and to the construction of roads to the Sao Jacinto Island and at Talpona. More generally, one or more of the following factors may be responsible for the reduction in fish catch: a) Unscientific fishing practices: These can include the use of nets with a mesh size smaller than permissible during spawning periods and the fishing beyond

18 Jagtap, T.J., V.S. Chavan and A.G. Untawale. 1993. Mangrove Ecosystems of India: A Need for Protection. Ambio. v 21, pp. 252-254. 19 National Institute of Oceanography. 1996. Comments on the Coastal Zone Management Plans of Goa. Report submitted to India, Ministry of Environment and Forests. New Delhi. 20 Field, C. 1995. Journey amongst Mangroves. International Society for Mangrove Ecosystems.

Okinawa, Japan: John Witzig and Company, p. 140. 21 The Navhind Times. 1997. Goas Fish Catch Shows Down Trend. 29 March.10 sustainable yields. These practices are pursued due to high demand for fresh seafood in the market. b) Loss of spawning grounds: Reasons for this could be mangrove deforestation, land reclamations and siltation. Short-term economic gains from the development of these areas is obviously preferred over the long-term benefits of the conservation of ecology. c) Introduction of anthropogenic material: Any disturbance at any step in the marine food web may inadvertently affect other species. The introduction of untreated sewage and waste to the environment would give rise to toxic algal blooms wiping out many species 22 . Increased turbidity and sedimentation can also affect the benthic communities. Erosion: Dispersion of sediment load at any given point depends upon a number of parameters related to marine currents. Any activity which causes disturbances in these parameters, could alter the sites of deposition and result in erosion, accretion or siltation and changes in the ecology of that area, such as land reclamations, the extraction of sand or the construction of jetties 23 . Consequently, there are a large number of cases where coastal stretches have been subjected to the forces of erosion. Prime examples are Campal and Caranzalem

near Panaji, Palolem, Agonda and many other places, where a considerable amount of construction activities have occurred 24 . Accretion/siltation: Accretion and siltation is occurring. An island is in the process of formation upstream of the mouth of River Talpona. Due to sand bar formation at the mouth itself, which has been more pronounced in the last few years, the river is navigable only during high tides. In addition, local fishermen have noted siltation in the river bed. All these observations suggest disturbances in the natural sediment load dispersion patterns in the River Talpona. Impacts to the Land Part of the Coastal Zone The land part of the coastal zone mainly comprises sandy areas along with the dunes and its vegetation cover. This part provides the following functions: To protect the coast from the forces of the oceans, To replenish the sand on the beach that is carried away by the sea, To gather the sand that is blown landward by the wind with the help of dunes and its vegetation, and To serve as habitats for numerous organisms, including turtles. Sandy areas are also used for tourism development: To mix the sand with cement for construction purposes, and To develop the land.

22 Madhupratap, M. and A.H. Parulekar. 1993. Estuarine Biology and Management. Environmental Impact on Aquatic and Terrestrial Habitats, pp. 215-226.

23 Carter, R.W.G. 1998. Coastal EnvironmentsAn Introduction to Physical, Ecological and Cultural Systems of Coastlines. London: Academic Press, pp 607; Nordstrom, K.F. 1994. Developed Coasts. Coastal EvolutionLate Quaternary Shoreline Dynamics. R.W.G. Carter and C.D. Woodroffe (Eds.) London: Cambridge University Press, pp. 477-510. 24 Lobo, U. 1988. Environmental Aspects of Silica Sand Mining from Coastal Sand Dunes. Earth Resources for Goas Development, pp. 521-523.11 All along the coastline of Goa, for example, between Chapora and Sinquerim in Bardez 25 , Caranzalem and Miramar in Panaji, Salcete Coast in Central Goa and in Galgibaga, Talpona, Palolem in South Goa, there has been a boom in construction activities, most of which are for tourism or for associated purposes. To make space for and to use them as a component of cement for construction, sand is being extracted in substantial amounts. When the environmental functions are weighed against the economic services that sand performs, the fact that the former are not priced, tilts the demand in favor of the economic user-groups. There is need to quantify and monitor such sand losses and the i r ecological impacts. The following impacts have been observed on the coastal stretches of Goa due t o development activities: Loss of sand dunes: Sand dunes have borne the brunt of construction activities along the coastal stretches of Goa 26

. Anjuna and Baga-Calangute-Candolim stretches in North Goa, and Salcete beaches comprising Betalbatim, Colva, Varca, Cavelossim and Mobor in central Goa, were the first beaches to lose their dunes. Our survey showed South Goa to be the next in line as in Galgibaga, two dunes, 10 meters high, have already been flattened into plateaus at half the heights to make way for construction. Endangered species: Four species of turtles have been reported to frequent the beaches at Morjim, Miramar, Bogmalo and Palolem, covering almost the entire stretch of the Goan Coast 27 . The Save The Turtles campaign of the Goa Foundation, a local Non-Governmental Organization, carried jointly with the Forest Department of the Government of Goa, reported that the number of seaturtles visiting their nesting sites on different beaches in Goa particularly in Morjim, is steadily decreasing 28 . Tidal ingress: The ceaseless mining of sand and sand-dunes have effectively razed gentle slopes of sand which stop the tides from rushing further on the shore. The consequent tidal ingress has reduced the area of beach at different places, such as Miramar in Panaji, Baga-Calangute-Candolim-Sinquerim stretch and Anjuna in Bardez, and in Salcete and Mormugao on the north and central coasts of Goa. Impacts of Recreational Activities Recreational facilities affecting the coastal environment are generally, but not limited to, those related to upscale tourist activities. These are: Swimming pools: The water for this is invariably drawn from subsurface aquifers.

The withdrawal of large amounts of ground water in a limited area can be detrimental to the water table of the region, particularly since it is a source of drinking water. Additionally, some parties owning wells with a good underground stream of fresh water sell their water at Rs.100 (US$2.5) per 500 litre tank to fill these swimming pools. Consequently, the groundwater levels in some coastal areas

25 William, A. 1997. Burgeoning Construction May be Epitaph to Queen of Beaches. The Navhind Times. 4 March, p 1. 26 Lobo, U. 1988. Environmental Aspects of Silica Sand Mining from Coastal Sand Dunes. Earth Resources for Goas Development, pp. 521-523;Mascarenhas, A. 1990. Why Sand Dunes are Needed. The Herald. 21 December, p. 4; Mascarenhas, A. 1996. The Fate of Sand Dunes of Goa. Voices for the Oceans. International Ocean Institute of India, p. 111. 27 Gramopadhye, A. 1997. Earth Day Special: Think Big. The Herald. 21 April, p. 8. 28 The Navhind Times. 1997. Sea Turtles on the Run as Humans Take over Beaches. Feb. 20, p 1.12 is decreasing and is frequently accompanied with salt water intrusions. The manifestation of sea water intrusions in the form of salt water in wells along the coastal belt from Chapora to Aguada has been observed in coastal aquifer studies 29 . Water sports: Motor boats used in shallow coastal waters continuously disturb the

habitats of endangered species and other marine life. Moreover, they tend to degrade water quality by the discharge of oil and grease. Beach driving: Tourists regularly drive on the beaches during low tide. Concrete ramps have even been constructed to take the vehicles on the beaches such as at Palolem. Beach accommodations: In the initial states of tourism in Goa, beach shacks became popular due to their small numbers, economical rates and simple decor; however, after several decades, these structures crowd the shorelines without any comfortable space among them, and they lack ecofriendly toilet facilities and proper refuse collection, all of which often result in waste invariably find its place in the coastal waters. Sanitation: Goa lacks modern treatment and disposal systems for both sewage and garbage. Even the internationally famous beach stretch of Baga-CalanguteSinquerim, does not have rudimentary toilet facilities. Tourists, locals, shop owners and the hordes of migrant laborers, who are employed by construction companies along the beaches, have no other option than to use the beaches to answer the call of the nature. Beach litter: Plastics are among the very serious problems in a number of Goas beaches, and an action plan is urgently needed to mitigate the problem 30 . Both the last mentioned problems could be solved through improved enforcement of regulations and infrastructual improvements. Impacts of Expanded Transport Even though tourists in Goa are almost exclusively accommodated in coastal areas, t h e y arrive and depart Goa by some kind of transportation operating in other areas of the state. While the

air and sea travel would cause negligible damage to the environment in broad terms, motor vehicles cause air pollution by their uncontrolled exhaust fumes. Also, the alignment of the Konkan Railway has broad reaching environmental impacts. The laying of the tracks for the railway in Goa, especially through wetlands and tidal marshes at Maxem and between Bali and Mayem along with numerous bridges on the Mandovi-Zuari estuarine fronts, has been done without proper hydrodynamic and geomorphological studies 31 . The gigantic embankments, several kilometers long, supporting the rail lines along the lowlands of Goa have lead to substantial alterations in physical, chemical, biological and geomorphological setups. Blocking, diminuting or increasing the tidal flow has resulted in a major redistribution of sediments giving rise to erosion/deposition or deposition/erosion with conspicuous changes in shorelines or near-shore realms.

29 Kalavampara, G. 1994. Preliminary Assessment of Salt Water-Fresh Water Interface between Fort Aguada and Candolim Coast, North Goa. Msc. thesis. Goa University, p. 71; Carneiro J. R.L. 1996. Use of Hydrochemical Techniques for Detection of Sea Water Intrusion in Coastal Aquifers between Fort Aguada and Fort Chapora, North Goa. Msc. Thesis. Goa University, p. 130. 30 Alvares, C. 1993. Fish, Curry and Rice: A Citizens Report on the State of the Goan Environment. Ecoforum. Goa, p. 260; William, A. 1997. Garbage, Vendors Turn Idyll into Nightmare. The Navhind Times. 3 March, p.1. 31

ibid.13 Mangrove swamps have been destroyed; tidal regimes disrupted; paddy fields flooded, and the embankments are sinking due to soft underlying strata 32 . A comprehensive analysis of the environmental impacts of the Konkan Railway alignment is needed to study such questions as the following. Is the siltation taking place in the backwaters and estuarine regions of Canacona in South Goa due to river runoffs carrying haphazardly dumped material from the digging out of the railroad? To what extent has the Konkan Railway Alignment through ecosensitive areas contributed to the environmental degradation of estuarine/coastal areas of Goa? In board terms, factors other t h a n tourism could be responsible for the observations made above, but the contributions of the tourism industry in all these situation should be identified given the criticality of the coastal environment demands. Tourism Policy In the wake of the report, Our Common Future, by United Nations Commission on Environment and Development in 1983, India passed its own Environment Protection Act in 1 9 8 6 . This was followed by a Notification in February 1991, inviting the governments of Indias coastal states and union territories to prepare Coastal Zone Management Plans for their respective territories. The much publicized Rio Summit in June 1992, along with Indian environmental norms, started a land race for coastal development regardless of the laws, regulations and conventions in vogue. The land race got started probably because the coastal resource users experienced inertia in the implementation of various legislation on the part of the authorities. It seems increasingly clear that (i)despite several important pronouncements and regulatory mechanisms in place, local planning does not always adhere to guidelines and regulations and (ii)where it does adhere, planning and development regulations have been observed in the breach.

Thus, the Government of Goa, in October 1988, published its Regional Development Plan, anticipating, among other activities, the growth of tourism by 2001 A.D. In this plan, a strategy is outlined 33 : [The] location of new beach resorts should be considered not only from point of view of land availability but also from the consideration of beach resource ecology, based on the Environmental Assessment Studies. Further, spreading thinly on all available sandy beach stretches from Tlerekhol/Arambol in the north to Betul/Agonda in the south is not advisable from the standpoint of conservation of resources both natural and ma n -ma d e . Instead, it is suggested that beach-head developments at certain selected centers should be encouraged. Despite these admirable commitments toward conservation and the protection of the coastal environment and ecology, the Regional Development Plan for Goa 2001 A.D. does not contain any reference to the no development zone of 200/500 meters from the high-tide line along the seashores, which had been much debated around the country in the early 1980s; nor does it ment ion the Environment Protection Act of 1986 of the Government of India 34 . Moreover, the Coastal Zone Management Plans, prepared by the Department of Town and Country Planning of Goa in 1995 and 1996 for approval by the Central Government, actually recommend tourism-related development for

32 Alvares, C. 1993. Fish, Curry and Rice: A Citizens Report on the State of the Goan Environment. Ecoforum.

Goa, p. 260; Gadgil, M. and S. Chandran. 1993. Konkan LessonsA Railway Project and the Environment. Frontline. 26 March, p. 62; Mascarenhas, A. 1992. Our Estuaries in Peril. The Herald. 20 April, p. 4; Mascarenhas, A., K. Sawkar and O.S. Chauhan. 1997. The Coastal Zone of Goa: Then and Now. Abstract 49. Seminar on Coastal Zone Environment and Management. Mangalore University, 12-14 February, pp. 5052. 33 DSouza. J.A. et. al., 1988. The Regional Plan for Goa, 2001 A.D. India, Government of Goa, Department of Town and Country Planning, October, p. 108. 34 India, Ministry of Environment and Forests. 1991. The Gazette of India. Notification: S.O. No. 114 (E), February 20.14 almost the entire length of the Goan coastline, barring only a few places, which contradicts the Departments own guidelines. The current policies and relaxed enforcement thereof have led to the haphazard and uncontrolled growth of townships. Places like Calangute and Candolim in Bardez and Colva in Salcete have become over commercialized and haphazard in their development pattern. These areas have a number of unauthorized constructions, which have paid little heed to local planning rules, infrastructural supports or aesthetics. During the 1980s and the early 1990s, the lure of catering to tourists especially, international tourists and the hope of making rapid profits have led to considerable investment in resorts and apartments. Today there are signs of over investment, this is spreading a price war 35 . When a certain location is to be developed as a prominent tourist area requiring extensive infrastructural and other support services, it gets developed as a small township.

This increases its real estate value manifold, inducing other sectors of the society to set up business and residences in these areas as well. A quick look at the developments along the coasts of Goa and the future plans for it, reveals that: i) these follow the ideas submitted in the CZM plan of Goa (which is yet to be formally approved) rather than its Regional Development plan; and, ii) the tourists are almost exclusively accommodated along the 105 km stretch of the coastline while little effort has been made to adhere to the regional plans of creating other types of tourism besides beach tourism. One successful example of regulated tourism development is Seychelles, an island nation in the Indian Ocean. It spared its beaches from concretization and allowed resorts to come almost entirely amongst the coconut groves just behind the sandy stretches, taking care of the coastal marine environment 36 . This policy, unfortunately, is not in place in Goa where constructions are allowed as close to the waterline as possible. Conclusions Although tourism is concentrated along the coastal zone in Goa, it has had a number of positive benefits in terms of increased incomes, increased employment, added avenues for upward mobility for locals, increased revenue and increased foreign exchange earnings. However, there are also some socio-economic and environmental impacts associated with these benefits that need to be highlighted. These impacts have arisen as a result of the trajectory that tourism has followed in Goa and can be summed up as follows: 1. The growth of coastal tourism has been rapid and uncontrolled. 2. The seasonal nature of tourism has led to swings in employment and income mos t markedly in the small sector and to the unskilled worker.

3. There has been no clear nor firm policy relating to tourism; most decisions have been on a purely ad hoc basis, except for a marked predisposition to upmarket tourism. The policy initiatives that have been introduced are not attentive to local concerns. This has led to some disaffection among locals toward tourists that needs to be studied. 4. There has been a marked spatial concentration of tourism development along the coast, which is leading to heavy demand for resources in these places.

35 Wilson, D. 1997. Paradoxes of Tourism in Goa. Annals of Tourism Research. 21 (1), pp. 52-75 and Wilson, D. 1997. Strategies for Sustainability: Lessons from Goa and Seychelles in Sustainable Tourism. M. Stabler (Ed.) Wallingford: CAB International. 36 Wilson, D. 1997. Strategies for Sustainability: Lessons from Goa and Seychelles in Sustainable Tourism. M. Stabler (Ed.) Wallingford: CAB International.15 Cumulatively, this results in concentration and congestion of population, enormous increase in the density of construction, and related infrastructure and facilities. Consequently, there has been an overall decline in the agricultural sector in the state. 5. It poses major changes in land use, shortages of resources, such as land and water, and damage to coastal aquifers, the sand dune system, and mangrove vegetation. 6. Spawning and breeding grounds have been lost due to anthropogenic activities related to tourism; consequently, fish populations are decreasing and traditional

fishing activities are on the decline. 7. The principles of sustainability and the norms related to the conservation of the environment and ecology are generally ignored; the coastal environment is becoming irreversibly degraded as evidenced by the concretization of beaches. It is clear that there is much to be learned about the impacts of tourism in Goa, and t h a t further planning and development requires information gaps to be filled. More specifically, the following actions are needed: 1. A careful study on the type of tourism that best suits Goa: up-scale, low budget or a combination of the two. 2. Recognition that tourism is a vulnerable industry, subject to the fads of the trade; hence, tourism cannot be allowed to permanently change the face of the coast in the long run. 3. A systematic study of the environmental impacts of tourism, through perhaps, a life cycle analysis, and the valuation of the environment to enable its integration into decision-making. 4. An understanding of the processes that make the Goan coast a preferred tourist destination rather than the hills or the hinterland areas. 5. A monitoring and management system to ensure the effectiveness of coastal and environmental regulations. The development of sustainability markers would be a way to ensure this. Such markers will enable both the industry and government to identify the emerging issues and to facilitate mitigation before problems becomes unmanageable. They can also serve as the basis for monitoring changes in the ecosystem, social and economic spheres. 6. The integration of the principles of coastal environment and ecology into the planning stage of any coastal activity, as preventative rather than remedial

measures. 7. An environmental impact assessment and studies of Goas coastal stretches including estuaries and backwaters. 8. Policies which recognize the type of interconnections among tourism, local communities and the environment, to ensure that tourism contributes to a sustainable development agenda.16 About the Authors Kalidas Sawkar, Antonio Mascarenhas and O.S. Chauhan are from the National Institute of Oceanography, Dona Paula, Goa, India. Ligia Noronha is from the Tata Energy Research Institute, Western Regional Centre, Miramar, Panaji, Goa, India. Authors Acknowledgment The authors thank Mr. E. DSilva, EDI of the World Bank, Washington, DC for requesting National Institute of Oceanography to contribute this paper. They are grateful to Dr. E. Desa, Director, National Institute of Oceanography, for permission to present it. Dr. L. Noronha wishes to t h a n k Dr. A. Siqueira, Department of Sociology, Goa University, for insightful discussions on socioeconomic aspects of tourism.17 References Alvares, C. 1993. Fish, Curry and Rice: A Citizens Report on the State of the Goan Environment. Ecoforum. Goa, p. 260. Carneiro, J. R.L. 1996. Use of Hydrochemical Techniques for Detection of Sea Water Intrusion in Coastal Aquifers between Fort Aguada and Fort Chapora, North Goa. Msc. Thesis. Goa University, p.130. Carter, R.W.G. 1988. Coastal EnvironmentsAn Introduction to Physical, Ecological and Cultural Systems of Coastlines. London: Academic Press, p. 607. Center for Monitoring of the Indian Economy. 1995. Basic Statistics of the India Economy. DSouza, E. 1997. Economy and Institutions: Essays on Goa. Bombay: Himalayan Publishing House.

DSouza, J.A. et al. 1988. The Regional Plan for Goa, 2001 A.D. India, Government of Goa, Department of Town and Country Planning, October, p. 108. Field, C. 1995. Journey amongst Mangroves. International Society for Mangrove Ecosystems. Okinawa, Japan. Australia: John Witzig and Company, p. 140. Gadgil, M. and S. Chandran. 1993. Konkan LessonsA Railway Project and Environment. Frontline. 26 March, p. 62. Gramopadhye, A. 1997. Earth Day Special: Think Big. The Herald, 21 April, p. 8. India, Government of Goa, Department of Tourism. 1987. Master Plan for Tourism Development in Goa (Draft Report). July, p. 130. India, Government of Goa, Department of Tourism. Personal Communications. India, Government of Goa, Departments of Statistics and Evaluations. Personal Communications. India, Government of Goa, Department of Town and Country Planning. 1996a. Coastal Zone Management Plans for Goa, p. 69. India, Government of Goa, Department of Town and Country Planning. Personal Communications. India Institute of Social Sciences. 1989. Tourism in Goa: Socio-Economic Impacts. New Delhi. India, Ministry of Environment and Forests. 1991. The Gazette of India. Notification; S.O. No. 114(E), February 20. Jagtap, T.G., V.S. Chavan and A. G. Untawale. 1993. Mangrove Ecosystems of India: A Need for Protection. Ambio. v22, pp. 252-254. Kalavampara, G. 1994. Preliminary Assessment of Salt WaterFresh Water Interface between Fort Aguada and Candolim Coast, North Goa. Msc. Thesis. Goa University, p. 130. Kirloskar Consultants Ltd. 1994. Report on Study of Tourism Industry in Goa. December. Lobo, U. 1988. Environmental Aspects of Silica Sand Mining from Coastal Sand Dunes. Earth Resources for Goas Development, pp. 521-523.18 Madhupratap, M. and A.H. Parulekar. 1993. Estuarine Biology and Management. Environmental

Impact on Aquatic and Terrestrial Habitats, pp. 215-226. Mascarenhas, A. 1990. Why Sand Dunes are Needed. The Herald. 21 December, p. 4. Mascarenhas, A. 1992. Our Estuaries in Peril. The Herald. 20 April, p. 4. Mascarenhas, A. 1996. The Fate of Sand Dunes of Goa. Voices for the Oceans. International Ocean Institute of India, p. 111. Mascarenhas, A., K. Sawkar and O.S. Chauhan. 1997. The Coastal Zone of Goa: Then and Now. Abstract 49. Seminar on Coastal Zone Environment and Management. Mangalore University, 12-14 February, pp. 50-52. Naik , S. 1997. The Navhind Times. March 19. National Institute of Oceanography of India. 1996. Comments on the Coastal Zone Management Plans of Goa. Report submitted to India, Ministry of Environment and Forests. New Delhi. The Navhind Times. 1997. Sea Turtles on the Run as Humans Take over Beaches. February 20, p. 1. The Navhind Times. 1997. Goas Fish Catch Shows Downward Trend. March 20, p. 1. Nordstrom, K.F. 1994. Developed Coasts. Coastal EvolutionLate Quaternary Shoreline Dynamics. R.W.G. Carter and C.D. Woodroffe (Eds.) London: Cambridge University Press, pp. 477-510. William, A. 1997. Garbage, Vendors Turn Idyll into Nightmare. The Navhind Times. 3 March, p. 1. William, A. 1997. Burgeoning Construction May Be Epitaph to Queen of Beaches. The Navhind Times. 4 March, p. 1. Wilson, D. 1997. Paradoxes of Tourism in Goa. Annals of Tourism Research. 21(1): 52-75. Wilson, D. 1997. Strategies for Sustainability: Lessons from Goa and Seychelles. Sustainable Tourism. M. Stabler (Ed.) Wallingford: CAB International.19 ANNEX IMPACTS OF CONSTRUCTION ACTIVITIES IN

CLOSE PROXIMITY TO THE MARINE ENVIRONMENT The field surveys undertaken during the survey of ecosensitive coastal areas of Goa show trends outlined in the flowchart depicted below: Acquisition of land for construction Development of plot or or

Demolition of orchards Razing of sand dunes Reclamation of land Destruction of Loss of mangrovesLoss of agricultural beach dynamism, spawning and nursing . and horticultural tidal ingress, grounds for fish, produce for locals loss of protection endangered species. against storm surges. Changes in estuarine, tidal, shore currents. Deforestation, Erosion/accretion Reduced fish catch import of lost produce, loss of property and species diversity. changing dietary habits, Erosion/accretion/ rising prices siltation Environmental Degradation Progressively Decreasing Number of Tourists Source: National Institute of Oceanography of India. 1996b. Comments on the Coastal Zone Management Plans of Goa. Report submitted to India, Ministry of Environment and Forests. New Delhi.20 ENVIRONMENTAL IMPACT MANAGEMENT IN THE TOURISM INDUSTRY OF MALDIVES Simad Saeed Int roduc t ion

The aim of this paper is to assess the impact of tourism on the environment of Maldives and explore the environmental management practices in the tourism industry of Maldives. First, the emergence, growth and present status of tourism development in the Maldives is outlined. Then the environmental impacts of tourism are discussed. Next, the environmental management practices are outlined. The relevant legislation, institutional structure, tourism planning, standards and controls are also presented. Tourism Development in the Maldives The Republic of Maldives is a small island, developing state consisting of 26 coral atolls dominated by the sea and is situated in the Indian Ocean, south-west of India. In total, these atolls contain about 1,190 very small islands of which only 200 are inhabited. The capital of the Maldives is Male, an island by itself, and the Male International Airport also has an island (Hulhule) to itself. Tourism development in the Maldives is based on the principle of isolation of tourists f rom the bulk of the indigenous population and the physical configuration of tourism development is an unusual one. In the Maldives, the tourism industry is synonymous with resort islands and each resort occupies a separate island and is totally self-contained. This isolation is practical because of the availability of a large number of uninhabited islands that can be developed into tourist resort islands. According to a tourist opinion survey in 1991 conducted by the Ministry of Tourism, the main attractions in order of priority are white sandy beaches, opportunities for snorkeling and scuba diving among coral reefs and spectacular marine life, sunny weather, clear lagoons and scenic peaceful environments. The expectation is one of a Robinson Crusoe existence without any problems where the Art of Doing Nothing is practiced in a relaxing atmosphere. Tourism History Maldivian tourism entered the international scene only in the early 1970s. Tourism commenced with the opening of two resorts in 1972 and about 1,000 tourists visited the islands.

Until then the Maldives was virtually unknown to the tourist travel trade. By the late 1970, tour operators, notably from West Germany and Italy, started to feature the islands within their programs and international tourism had become an important source of income for the Maldives. The first decade (1972-1982) in the development of the Maldives tourism industry evolved essentially in an unplanned laissez faire manner. Hulhule Airport was the basic and only gateway entry to the Maldives and the natural hub for tourism development. Thus the first two resorts to be developed were Kurumba and Bandos both on islands in close proximity to Hulhule Airport and Male. In 1973, along with three other resorts, Club Med established itself on Farukolhufushi island, also only 20 minutes by boat from Hulhule Airport. Tourism in Maldives originated from excursions from Sri Lanka and because of the reputation of Maldives as a diving destination. Tour operators identified the ideal combination of packaging the culturally-orientated product of Sri Lanka with the unique island paradise holiday of the Maldives. During the 1972-1980 period the market changed from the more limited and specialized divers21 market to the much bigger mainstream market for beach holidays. With the growing importance of the mainstream market for sand, sea and sun holidays, the tour operators found that the market base was sufficient for introducing the Maldives as a separate destination. With the completion of the runway at Hulhules International Airport in 1981, direct charters from Europe, using wide bodied planes, flew in tourists. The expansion of air travel assisted by various promotional and other concessional fares on scheduled services, together with the rapid growth of charters, has helped the growth and development of the Maldives as a tourist destination. In the beginning the facilities provided for tourists were basic. The room was furnished with just a bed and the essential cooling fan. Food with no exotic flavors was served by local people with no formal training, and scuba diving and island hopping were the only recreation facilities besides sun bathing and swimming. At present, a diverse range of facilities are offered at different resorts. At the luxurious end of the spectrum, public spaces have expensively tiled finished floors, vast varnished and

carved timber frame roofs, elaborate light fittings and plush furniture, impressive reception areas, international cuisine, swimming pools, fountains, piped music and a lush landscape incorporating many ornamental imported species. Tourism Indicators Two resorts with a bed capacity of 280 opened in North Male atoll in 1972. By the end of the first decade (1972-1982), 44 resorts became operational and bed capacity rose to just under 4,000. With the spatial policy shift towards opening of Ari Atoll, together with consolidation and upgrading of existing resorts, the next decade (1982-1992) saw the addition of 36 new resorts with over a doubling of bed spaces to reach a total of almost 8,500. By 1995, there were 74 resorts in operation in the Maldives. During the year of inception of tourism in the Maldives, 1972, only 1097 tourists visited the Maldives. The number of annual tourist arrivals (reaching over 300,000 in 1995) now exceeds the total indigenous population of about 244,000. Europe is the leading generating market followed by the Asian market. Germany and Italy are the two main suppliers of tourists and in 1994, shared 40 percent of the total tourist arrivals to the Maldives. In the late 1970s, international tourism became an important source of income for the Maldives. The readiness of the Maldives to develop its tourist sector can only be understood in terms of its very limited economic possibilities, especially the absence of local raw materials to diversify into exports of manufactures. At 17 percent of gross domestic product, which provides over 25 percent of the government revenue and contributes around 60 percent of the countrys foreign exchange earnings, tourism is the second largest contributor to the economy and it is increasing in importance yearly. Tourism and the Environment Tourism depends on environmental quality more than any other activity and a central precept that has been preached in tourism is not to kill the goose that lays the golden eggs. Yet, in

general, it is characterized by rapid, short-term development which more often than not damages the very environment the tourists come to enjoy and simply moves off elsewhere. Without careful attention to the balance between the volume and type of tourist activity, and the sensitivity and carrying capacities of the resources being developed, tourism projects can be not only environmentally harmful but also economically self-defeating. Tourism in the Maldives exists solely due to the physical and geographic features of the coral islands. The beauty of the underwater world at the reefs, clean water in the lagoons, white and22 pristine sandy beaches, a rich island vegetation and ideal tropical climate which form a virtual paradise that attracts tourists from Europe and Australasia. Environmental Impacts of Tourism The first proper evaluation of tourism in the Maldives was carried out in 1983 after 10 years of tourism development. It was revealed that the pollution of the sea with garbage, piles of waste found in the resorts often close to the tourist cottages, the picking of corals, the use of spearguns were features present that did not fit into the tourists image of the Maldives. In 1991, after almost two decades of tourism development in the Maldives, the perception of impacts has changed. According to the present perceptions, the islands offer uncommon visual beauty unspoiled by human settlement, virtually unsurpassed marine environment and the strongest of all, unspoiled, under populated tiny tropical islands replete with natural beauty and abundant sea life. The Environmental Protocol prepared in 1992 by the Ministry of Planning and Environment to determine the carrying capacity constraints in the tourism sector concluded that the natural resources of the Maldives are in a sufficiently pristine state, and of such high aesthetic quality, that a period exists in which environmental deterioration can occur without an adverse effect on tourism. However, concern was expressed that the duration of this period cannot be predicted and with increasing environmental pressures, rising environmental sensitivity, and without compensatory

environmental management, adverse effects may be felt sooner than later. According to a survey carried-out in August 1995 involving the management of 47 resorts, beach erosion was identified to be the major existing environmental problem facing the resorts. The highly dynamic Maldivian beaches erode and build in response to wave action associated with storms, the tidal cycle, and the monsoons. The results of a survey carried out in 1992 showed that 1 2 . 8 percent of the total shoreline of 32 resorts surveyed consists of seawalls and groynes and is not sandy. The same survey also showed that 12 of the 32 resorts surveyed (38 percent) had offshore breakwaters to protect the beach. The maintenance of natural beach is of paramount importance to attract clients to the resorts and the construction of artificial structures designed to control and limit beach erosion are not only unsightly but also expensive. Rubbish on beach is the next environmental problem identified by the resort management. Rubbish on beach mainly results from waste dumped at sea irresponsibly by neighboring resorts and inhabited islands that get washed ashore onto islands with the current and to some extent from the messy habits of certain tourists. The resort management is quite emotive on this issue as this is one issue that will reflect very badly on the image of the resort environment.23 Solid Waste Solid waste disposal is one of the most obvious impacts of tourist resort operation and one of the easiest environmental management problems to deal with and thus has been addressed in a number of reports on tourism development in the Maldives. The pollution of the sea with garbage and piles of waste found in the resorts often close to the tourist cottages were identified in 1983 among features that was not aesthetically pleasing. In 1985 the Department of Tourism reported that the disposal of non-biodegradable waste was then a serious problem and that there was need for education to increase environmental awareness, and for the use of re-cycling technology. In the new Tourism Master Plan solid waste is identified as a major issue for resort islands and

it is stated that at current tourism levels, problems are probably more aesthetic than environmental. The plan also points out that while solid waste itself may not currently pose a serious environmental threat, its impact in conjunction (e.g., synergistically) with the effects of other human activities should be considered. Sewage Disposal In 1980 only two resorts were reported as discharging saltwater flushed toilets to the open sea. In a survey of methods of sewage disposal reported from 34 resorts in 1992, 23 resorts disposed sewage into the ground while 11 discharged sewage to the sea. A survey in 1993 revealed that at 67 percent of tourist resorts sewage effluent is piped i n t o septic tanks, and the untreated sludge is dealt with by natural processes and soil absorption. At 33 percent of the resorts analyzed, septic tanks and sea outfalls were the reported practices. Measures to protect the environment in cases of direct sewage discharge include the siting of outfall pipes 1 0 0m from the island and 30m below mean sea level. Sewage disposal has both health implications and environmental consequences. Aquifer contamination by faecal coliform bacteria or the contamination of bathing waters could give rise to health problems. Since a very small percentage of resorts pump sewage into the sea and even so, these resorts have a very small population it might be concluded that the current levels of sewage emission into the coastal waters of the resorts do not pose very serious problems to human health. The capacity constraints survey carried out in 1992 showed that the sewage discharges from resorts are relatively small and the observed effects were limited. Even though the volume of waste ma t t e r disposed is quite small, nutrients from sewage could build up over time, especially if the process of discharge is not managed well. However, volumes of water and rates of water exchange are large and in view of the productive fisheries, the atolls are probably already subject to relatively high nutrient input from upwellings as oceanic currents hit them. Groundwater

There is an increasing move away from using groundwater as a resource in tourist resorts. Drinking water in tourist resort comes from rainwater which is collected on roofs and stored in large tanks and is now supplemented by desalinated water and imported bottled mineral water. There has also been a move away from the system in which groundwater was used for showering and flushing toilets to one in which saltwater is used for flushing with the wastewater pumped out to sea and desalinated water used for showering. Groundwater quality deterioration could be caused through increasing abstraction of groundwater which depletes the already thin freshwater lends; salt water intrusion into the freshwater aquifer; and contamination of groundwater from sewage discharges. In addition to sewage, groundwater can also be contaminated through the use of contaminated soils; the excessive use of fertilizers; the use of pesticides; and inappropriate solid and liquid waste disposal.24 An analysis of groundwater quality and pollution in tourist resorts, based on the results of Maldives Water and Sanitation Authority Surveys and consultants opinions showed that groundwater quality in the resorts is deteriorating. However, the capacity constraints study in 1992 concluded t h a t whilst there is some evidence that groundwater quality has deteriorated on some resorts through tourism, the deterioration is not significant and is unlikely to be irreversible. The study also suggested a number of factors mitigating any possible deterioration and they are: 1. The sources of pollution are relatively benign though more and more pesticides are being used and rubbish buried on islands. 2. High rainfall backed up by evidence that salinity vary widely on many of the islands between the wet and dry season indicates that flushing rates, and oxidation, of contaminants are likely to be rapid. 3. Before upgrading, resorts traditionally used groundwater flushing for toilets and for showering, this minimizes the historic loss of groundwater. 4. The contaminant adsorption properties of coralline soils are generally extremely limited.

One advantage of this is that any contaminants should be flushed out eventually. This is good for the state of the groundwater but not so good for adjacent lagoon waters. Coral Reefs On tourist resort islands reef damage has been caused by scuba divers, and by snorkelers and bathers walking out across the reef flat. The greatest threat at present almost certainly arises f rom snorkelers and bathers, from both inadvertent breakage and deliberate removal of coral and coral fauna for souvenirs. A study at Kurumba Village has assessed the effects of snorkelers on the reef flat/crest at depths up to about 1.5 m. Results indicate breakage of 18 percent of all Arcopora corals/month. Hence most or all coral colonies of this genus stand to get broken each year, suggesting a significant effect from snorkelers. The present evidence on reef degradation from sewage in the Maldives is inconclusive. The Environment Protocol reported that none of the 32 resorts surveyed in 1992, and none of the 70 dive base operators on 41 resorts, identified sewage as a problem causing reef deterioration. Direct and indirect damage to reefs is also caused by divers and tourists demands. However, the greatest impact to reefs in the Maldives has originated from coral mining for construction purposes. Island Vegetation The image of a palm fringed sandy beach and lush tropical vegetation is integral to the perception of, and satisfaction, with Maldives as a tourist designation. At present there is no requirement to survey and consider the vegetation of an island as part of the planning approval process prior to resort development. In the construction process trees and shrubs are cut down and coastal vegetation is removed. Exotic ornamental and fast growing species are imported to replace the vegetation removed and for new resort gardens. The introduction of exotic species not only reduces the ability of the island to recover to its natural state but also the exotic species may overcome local ones directly or through the introduction of pests. There is also the matter of maintaining the natural perception of the island for marketing

purposes. Whilst the palm is the most important vegetation feature on an island, there are local plants that have historic and cultural importance and so have marketing value which imported exotics do not have.25 Soil and fertilizer have largely been imported to improve the growth prospects of exotic imports. These imports are very much on trial and error basis and there is little doubt that many soils and a variety of fertilizers have been tried. This process detracts from efforts to use local vegetation which is already adapted to local conditions, and so should not have to be sustained artificially. Imports may also introduce soil associated pests and diseases for which local plants have limited resistance. Environmental Management National Legislation The Department of Tourism and Foreign Investment was organized in 1978 and made responsible for supervision, co-ordination and maintaining standards of tourist services in the country. To develop and regulate tourism, and simultaneously to strengthen the institutional framework for administering and monitoring the industry, this department was renamed the Department of Tourism in November 1982 and made solely responsible for tourism management. In 1984, the Tourism Advisory Board was established as a consultative body affiliated to the tourism authority. The tourism sector was given elevated status in 1988 with the establishment of the Ministry of Tourism, according to the designating law 3/68 J under 1/69 J as at 1993, to provide ways t o develop the tourism industry in the Maldives, to plan methods of income generation through tourism, to provide guidelines, and to administer the industry. The Ministry of Planning and Environment was established in 1988. This Ministry is responsible for the formulation of policies on environment, environmental guidance to other development sectors, the implementation of environmental impact assessment and the designation

of protected areas. Policy and Planning During the first decade of tourism development, there was no specifically planned development; rather, tourism took place according to individual private sector initiatives in locations that offered market advantages principally related to the access opportunities offered by Hulhule Airport. This essentially informal development managed to generate almost 3,500 bed spaces of international quality and the industry was achieving enviable occupancy rates of up to 80 percent in the high season. The first formal initiative to plan, in an integrated way, the future development of the tourism industry in the Maldives, came when the Department of Tourism and Foreign Inve s tment commissioned Dangroup International in November 1980 to carry out a Maldives Tourism Development Plan. This long-range (10 years), tourism development plan was prepared for the Maldives in May 1983 and some, but not all, of its recommendations were considered feasible for implementation. The tourism plan provided some ideas for development. However, to date, most of the tourism planning and management has resulted from government initiatives, based on its evaluation of the best forms and standards of development. Many of the governments present approaches and standards have evolved through the monitoring of the earlier phases of development to determine what is most suitable. Approaches and standards have been refinedand some abandonedbased on the experience gained from previous types of development. By government policy, the resorts are located on uninhabited islands, in order to reduce any possible socio-cultural impacts. Also most islands are too small to contain both resorts and traditional villages. These islands are owned by the government and it can allocate them for resort use as needed.26 The resort developer receives a long-term lease and pays an annual rent that is calculated individually for each island. The resorts must supply their own infrastructure of electric power, water supply,

sewage and solid waste disposal, boat dock and recreation facilities. They must also provide housing and related facilities for the resort employees. The families of the resort employees remain on the i r home islands, often some distance away. The government policy has been to expand tourism for its economic benefits, but in a systematic manner of staged development. In the late 1980s, Kaafu Atoll was considered saturated with resort development. This decision was made within the framework of maintaining high environmental standards for the existing resorts, and retaining sufficient land for village and urban expansion and recreation parks. All new resort development was then programmed to take place in Alif Atoll, which is accessible by sea and air from the international airport. In parallel the government policy turned to encourage expansion and upgrading of existing resorts to higher standards, including meeting present environmental quality standards. This upgrading was considered necessary to maintain the viability and competitiveness of these resorts and to maintain all tourism development at a reasonably high level, catering to quality tourist markets. As an inducement to achieve these objectives, resort leases were extended from 10 to 21 years and much of this upgrading has been accomplished. The Third National Development Plan (1991-1993) recommended the development of a ten-year zoning plan (1991-2000). Under strategies and policies to achieve the main objectives of tourism development, the NDP (1991-1993) included a proposal to assess environmental impacts of resort developments and operations, and further strengthen measures taken to protect and conserve the environment and natural setting for tourism, and to adopt remedial measures on environmental degradation. The issues that are examined in the new Tourism Master Plan draft include new markets, priority markets, air travel and other transportation issues, tourism infrastructure development, legal aspects, human resource development, gender situation, socio-cultural aspects and environmental impacts.

Environmental Impact Assessment The Environmental Protection and Preservation Act of Maldives (4/93) provided the basic framework for the Environmental Impact Assessment (EIA) process in the Maldives and under Article 5 (1) of the Act, an impact assessment study shall be submitted to the Ministry of Planning, Human Resources and Environment (MPHRE) before implementing any activity that may have an impact on the environment. According to the EIA guidelines issued by MPHRE all new resort developments require an EIA study before approval for development can be made. Carrying Capacity Limits As an important basis for deciding the number of rooms and extent of resort facility development allowed on each resort island, the government has established carrying capacity standards. These are based on several factors. The cutting of trees is controlled so that the natural appearance and facade of the island are maintained and no buildings are allowed to appear above the tree tops. The maximum area of the island to be occupied by buildings is 20 percent, with two s tory buildings allowed to conserve land area if there is sufficient vegetation to conceal these buildings f rom the ocean view. To preserve the tourists perceptions and image of beach orientation, all guest rooms should be facing the beach, with a minimum of 5 meters of linear beach available in front of each room. Only 68 percent of the beach length can be allocated to guest rooms as 20 percent has to be allocated to public use and 12 percent left as open space.27 Construction on reef flat and lagoon are discouraged; however, as over water bungalows are very popular among tourists, they are permitted provided that equal open space is left on the land for each building developed on the lagoon. Architectural and Design Controls The design of resort buildings is controlled so that they are well integrated into the island environment, take advantage of the tropical climate and use local building materials to the e x t e n t

possible, such as thatch roofs. Previously many buildings were constructed from coral mined from the reefs. However, the use of coral is now restricted and use of imported materials is now encouraged, although these are expensive by local standards. Coral and sand mining from resorts and their house reefs is strictly prohibited. Hard engineering solutions for dynamic coastlines are discouraged and construction of solid jetties and groynes are controlled. Design of boat piers and jetties should be in such a way that t h e y do not obstruct the original flow of currents or disrupt the wave climate within the lagoon. Biodiversity Conservation To protect and preserve marine biodiversity a number of measures have been prescribed. Spear, poison and dynamite fishing are strictly prohibited. Net and trap fishing are controlled and confined to certain areas. Removal of shells, juvenile lobsters and lobsters ready to lay eggs are strictly prohibited. The catching of turtles is strictly prohibited and trade in all turtle products is banned. The commercial exploitation and export of a number of other species is also banned. Resort operators also voluntarily prohibit the catching of reef fish from the house reef or tourist resorts. Fifteen important dive sites have been declared as protected areas in 1994, where fishing, anchoring, removal of coral and other destructive activities are prohibited. The Ministry of Tourism recognizes the importance of vegetation in maintaining the natural beauty of the islands and there are a number of regulations which aim to secure this resource. These include a limit of 20 percent of the islands for building, the requirement that no buildings be put up that disrupt the natural facade of the island, that there be a minimum setback limit of 5 meters f rom the vegetation line of the island, and that no buildings should appear above the tree tops. Waste Disposal According to the regulations issued by the Ministry of Tourism, garbage from tourist resorts should be disposed off in a manner that would not cause any damage to the environment. All garbage

disposed into the sea should be done as far away into the sea as necessary in order to ensure that it does not get washed onto any islands with the current. Tourist resorts are required to have incinerators and compactors adequate in size to burn all flammable materials and crush all the cans respectively. Those who lack these facilities are not allowed to operate. Plastic or polythene bags should not be thrown into the sea and such material should be burnt. Those who contravene these regulations are subject to fines and penalties. Two airlines have joined in the effort to keep Maldives clean by arranging for waste to be carried back to Europe. Under this program all tourists who fly in to the Maldives in these airlines are given a bag and asked to bring to the airport, all the waste they produce during their stay in the Maldives when they depart. The airlines carry the waste to the original destination for recycling free of charge.28 Under sewage and excreta disposal the tourism book of regulation specifies that the sewage system should be prepared such that pollution of water supplies, beaches and other areas are prevented; nuisance, ugly sights, and unpleasant odors do not occur, human wastes do not come i n t o contact with people, animal and food; and breeding of flies and mosquitoes will be prevented. Conclusion Tourism in the Maldives began in 1972 and it then evoke the image of a lost paradise. The tourism industry of the Maldives is dependent entirely on environmental quality and since it established itself in the tourism market it has maintained its strong position in a rapidly growing market. A few critics in the 1980s proclaimed that environmental pollution had begun to rear its ugly head in the Maldives. However, the natural resources of the Maldives are still in a sufficiently pristine state and of very high aesthetic quality and environmental concerns are few. Environmentally unsound practices in solid waste and sewage disposal pose the most serious threat from tourism to the delicately balanced coral reef ecosystem of the Maldives. Though solid waste is a cause of environmental concern, at current level it is more of an aesthetic problem. In the

past the portion of waste and garbage which could not be burned was dumped into the sea. Thi s practice is now prohibited by law and waste incinerators and crushers have to be used in all resorts. Sewage effluent is discharged into the sea by the resorts. However, their discharges from resorts are very small and the evidence on reef degradation from sewage discharges is inconclusive. Some of the resorts are turning to the latest technology in sewage treatment using UV radiation to produce virtually pure water. The Maldives has developed a very suitable form of tourism, appropriate for the small island environment. The present form of tourism development has not generated any serious environmental impacts. This has been accomplished through careful management. The government has developed appropriate policies, legislation and plans and instituted mechanisms to apply strict standards and regulations. About the Author Simad Saeed is from the Ministry of Planning, Human Resources and Environment of the Republic of Maldives.

Tourist attractions
Main article: Aurangabad Tourism Capital of Maharashtra

Culture and cuisine

Wali Aurangabadi

[edit]Culture See also: Urdu in Aurangabad The culture of Aurangabad city is heavily influenced by Hyderabad. The old city still retains the cultural flavour and charms of Muslim culture of Hyderabad. Its influence is reflected in the language and cuisine of the locals. Although Marathi and Urdu are the principal languages of the city, they are spoken in Dakhni Hyderabadi Urdudialect.
[29]

Bhadkal Gate built by Malik Ambar in commemoration of his victory against the Mughals.

Bibi Ka Maqbara: Situated about 3 km. from the city is Bibi Ka Maqbara, the burial place of Aurangzeb's wife, Rabia-ud-Durrani. It is an imitation of the Taj at Agra and due to its similar design, it is popularly known as the Mini Taj of the Deccan. The Maqbara stands in the middle of a spacious and formally planned Mughal garden with axial ponds, fountains, water channels, broad pathways and pavilions. Behind the mausoleum is located a small archaeological museum.

Panchakki (water mill): Is a 17th century water mill situated at a distance of 1 km from the city. An intriguing water mill, the Panchakki is famous for its underground water channel, which traverses more than 8 km. to its source away in the mountains. The channel culminates in a mesmerising 'artificial' waterfall that powers the mill. The beauty of the mosque housed in the inner enclosure is enhanced by a series of 'dancing' water fountains.

Gates in Aurangabad: One of the things that makes Aurangabad stand out from the several other medieval cities in India are its 52 'gates' each of which have a local history or had individuals linked

with them. Not many people are aware of the fact that Aurangabad is also known as the 'City of Gates'. Aurangabad Caves: Situated at a distance of 5 km, nestled amidst the hills are 12 Buddhist caves probably dating back to 3 A.D. Of particular interest are the Tantric influences evident in the iconography and architectural designs of the caves. One is also treated to a panoramic view of the city as well as the imposing Maqbara from this point. Quila-E-Ark: In 1692, Aurangzeb ordered a palace to be built and named it as the Killa Arrak. The space enclosed by the Killa Arrak or citadel covered nearly the whole ground between the Mecca and Delhi gates of the city. It had four or five gateways and a nagarkhana for the musicians. The walls were battle-mented and loop-holed and had semi-circular towers at the angles, on which guns were once mounted. The inner portion was occupied by recesses similar to those in the city walls. To the right of the entrance was a high terrace extending the whole length of the ground enclosed. Kali Masjid, Jumma Masjid: Among the mosques, the Jumma masjid and the Kali masjid built by Malik Ambar, and the Shah Ganj mosque are the most conspicuous. Malik Ambar is said to have built seven mosques which go by the general name of Kali masjid. The Kali masjid is in Juna Bazar area and was erected in 1600 A. D. It is a six-pillared stone-building standing on a high plinth. The Jumma masjid of Malik Ambar is near the Killa Arrak. It has fifty polygonal pillars arranged in five rows, and connected by a system of arches, which divide the building into twenty-seven equal compartments, each covered by a domical vault of simple but elegant design. There are nine pointed arches in front. Of these, five were erected by Malik Ambar in 1612 A. D. and the remaining four were added by Aurangzeb. Shahganj Masjid: Occupying the great market square of Aurangabad is the large Shah Ganj mosque, one of the finest edifices of its class to be found in any put of India. It was built in about 1720 A.D. Khafi Khan, the author of Muntakhabu-1-Lubab, referring to Sayyad Husain Khans viceroyalty of the Deccan (17141719) says "the reservoir at Shah Ganj was begun by Sayyad Husain Ali, and although Aazu-d Daula Iraz Khan enlarged and made higher the buildings and mosques still Sayyad Husain Ali was the originator of that extensive reservoir, which in summer, when water is scarce relieves the sufferings of the inhabitants". Chowk Masjid: In 1655 was built the Chauk Masjid by Shayista Khan, the maternal uncle of Aurangzeb. Its front has five pointed arches, and is two arches in depth. These are connected with one another by eight pillars and corresponding pilasters, and support five domes. The

Aurangabad Cantonment
Main article: Aurangabad cantonment

Aurangabad Cantonment is the greenest area of the Aurangabad city. It also has a nine hole golf course, the only such course in Marathwada region. Aurangabad Cantonment was formed in the year 1819 with European Officers to train the Nizam Army. In 1903, a treaty was signed between British and the Nizam, and it was decided to establish a proper Cantonment. Today the Cantonment is spread across 2,584 acres (10.46 km ) with civil population of 19274 as per 2001 census.
[23] 2

[edit]Tourist

attractions

Collection of Domestic Tourism Statistics For the State of Goa COLLECTION OF DOMESTIC TOURISM STATISTICS FOR THE STATE OF GOA FINAL REPORT (April 2005 To March 2006) To THE MINISTRY OF TOURISM GOVERNMENT OF INDIA NEW DELHI By DATAMATION CONSULTANTS PVT. LIMITED i Contents S. No Title of the chapters Page no 1 List of Tables ii - v 2 Acknowledgement vi 3 Executive Summery - Goa vii xi 4 Introduction 1 3 5 Tourism in Goa: A Perspective 4 17 6 Tourist Spots of Goa 18 21 7 Research Design & Methodology 22 36

8 Estimation of Tourist Arrivals 37 44 9 Demographic Profile of the Tourists 45 50 10 Trends in Tourist Accommodation Units 51 62 11 Tourism Support Services in Goa 63 67 12 Trends in Tourist Expenditure 68 72 13 Evaluation of Tourist Facilities 73 82 14 Awareness of Tourist Places of North East States and Buddhist Travel Centers 83 90 List of Annexure: I.1 Map of Goa 91 I.2 Methodology Chart 92 I.3 Work Plan 93 II Questionnaire for Tourist Accommodation Units 94 97 III Questionnaire for Tourists 98 114 IV Questionnaire For Restaurants 115 116 V Questionnaire For Tour & Travel Agents 117 VI Questionnaire For Souvenir/Handicraft Shops 118 VII Listing Performa 119 VIII Summary List Of Accommodation Units & Tours &Travel Operators 120 IX List of Accommodation Units Surveyed - Goa 121 136 X Feedback on Methodological & Operational Issues

137 138 ii LIST OF TABLES Table No. Description Page No. 4.1 Sample sizes of Tourists 26 4.2 No. of listed Accommodation Units during the survey 29 4.3 No. of listed Travel/ Tour Operator 30 4.4 No. of listed Restaurant / Eateries 30 4.5 No. of listed Handicraft / Souvenir Shops 31 4.6 Survey Sample 31 5.1 Estimated Number of Tourists 38 5.2 Estimated Percentage of Tourists at various tourists places-Taluka wise 38 5.3 Estimated Number of Domestic Tourists 39 5.4 Estimated Number of Foreign Tourists 40 5.5 Estimated Number of Day Tourists 40 5.6 Estimated Number of Total Tourists (Domestic & Foreign-Excluding Day Tourists) 41 5.7 Estimated Number of Total Tourists (All Including Day Tourists) 41

5.8 Month wise Estimated Number of Tourists 42 5.9 Distribution of domestic tourists according to the place of stay 42 5.10 Distribution of Domestic Tourists by Type of Accommodation Units 43 5.11 Distribution of Foreign Tourists by type of Accommodation unit 44 5.12 Distribution of All Tourists by type of Accommodation unit 44 6.1 Distribution of Tourists as per level of Education 46 6.2 Percentage distribution according to Sex 46 6.3 Percentage distribution according to Occupation of the head of the group 47 6.4 Percentage distribution according to the annual income of the household 47 6.5 Main purposes of visit of tourists 48 6.6 Percentage of tourist who availed the

package tour facility 49 6.7 Distribution of tourists by different modes of travel arrangements 49 6.8 Distribution of tourists according to number of nights staying in accommodation Units 49iii 6.9 Average Length (number of nights) of stay in Accommodation Units 50 7.1 Guests Checked in and Bed Night Spent 52 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat Table 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat 53 7.3 Statistics of domestic tourists from the states: Haryana, Karnataka, Kerala, Madhya Pradesh & Maharastra 53 7.4 Statistics of domestic tourists from the states: Orissa, Punjab, Rajasthan, Tamilnadu

& Uttar Pradesh 54 7.5 Statistics of domestic tourists from the states: West Bengal, Delhi North Eastern states (which includes: -Assam, Manipur, Goa, Nagaland, Arunachal Pradesh, Sikkim, Mizoram & Meghalaya)& Other States (which includes:-Himachal Pradesh, Jammu & Kashmir, Jharkhand, Uttaranchal and union territories of India) 54 7.6 Trends among domestic tourists 55 7.7 No of bed nights spent: No. of bed nights spent in the accommodation units in Goa from various states 55 7.8 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. This table presents the statistics of foreign tourists coming from different nations: USA, UK, Netherlands, Germany & China 56 7.9 Number of Tourists Bed Nights Spent: Trends among Foreign tourists from

different countries. Statistics of foreign tourists coming from different nations: South Africa, France, Sweden, Italy & Australia 56 7.10 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. Statistics of foreign tourists coming from: Canada, Portugal, Russia, Spain and other countries of the World 57 7.10a Trends of foreign tourists 57 7.11 Trends of foreign tourists: country wise 58 iv 7.12 Employment Statistics: Starred Accommodation 58 7.13 Employment Statistics: Unstarred Accommodation 59 7.14 Employment Statistics: Other Accommodation 60 7.15 Employment Statistics: (Starred + Unstarred + Others) Accommodation 60

7.16 Employment Statistics: Restaurant 61 7.17 Employment Statistics: Tour & Travel Agent/ Tourist Car Operator 62 7.18 Employment Statistics: Souvenir / Handicraft Shops 62 8.1 Classification according to OwnershipCategory 64 8.2 Classification according to period of establishment 65 8.3 Room Capacity 66 9.1 Percentage distribution of tourist expenditure on different items by: domestic, foreign and all tourists 69 9.2 Average expenditure per tourist per visit: domestic, foreign and all tourists 70 9.3 Average expenditure per tourist per Day: domestic, foreign and all tourists 70 9.4 Total annual expenditure: domestic, foreign

and all tourists (Rs. in Crore) 70 9.5 Expenditure incurred on this trip prior to entering the state: percentage distribution 71 9.6 Revenue & Expenditure of Goa Tourism 72 10.1 Quality of local transport: Perceptions of Domestic Tourists 74 10.2 Quality of Accommodation: Perceptions of Domestic Tourists 75 10.3 Quality of Food: Perceptions of Domestic Tourists 76 10.4 Quality of Tourist Sites: Perceptions of Domestic Tourists 76 10.5 Quality of Entertainment: Perceptions of Domestic Tourists 77 10.6 Quality of Shopping Facilities: Perceptions of Domestic Tourists 77v 10.7 Quality of local transport: Perception of

Foreign Tourists 78 10.8 Quality of Accommodation: Perception of Foreign Tourists 79 10.9 Quality of Food: Perception of Foreign Tourists 80 10.10 Quality of Tourist Sites: Perception of Foreign Tourists 81 10.11 Quality of Entertainment: Perception of Foreign Tourists 81 10.12 Quality of Shopping Facilities: Perceptions of Foreign Tourists 82 11.1 Percentage of tourists who are aware of the listed locations of Northeastern region of India 84 11.2 Tourists views on main attraction points 84 11.3 Tourists overall perception 85 11.4 Tourists reason for satisfaction/dissatisfaction

86 11.5 Tourists views on not visiting Northeast tourist centers 86 11.6 Tourists views on Buddhist centers 87 11.7 Tourists views on main attraction points 88 11.8 Tourists overall perception 88 11.9 Tourists reason for dissatisfaction and satisfaction 89 11.10 Tourists reason for not visiting the tourist places 90vi ACKNOWLEDGEMENT The team constituted by Datamation Consultants Pvt. Limited to Survey & prepared the report on Collection of Tourism Statistics for the State of Goa wishes to express our gratitude to all those Departments and individuals who have helped in its preparation. We are thankful to the Market Research Division of the Ministry of Tourism for assigning the important project on Collection of Tourism Statistics for the State of Goa to Datamation, which has a team of professional experts to handle competently the multidisciplinary research work. We appreciate with gratitude Dr. A.K. Misra, Secretary (T), Sri V.K. Bajaj, former Additional Director General (MR), Sri P.S. Bose, Additional Director General (MR), Sri A.K. Gupta, Joint Director General (MR), Sri Kaushal Joshi, Dy. Director (MR), Sri S.K. Mohanta, DPA Grade B and other officers and staff of the Market Research Division for their help in providing inputs at various stages of execution

of the project and offering critical comments on the report. We also express our gratitude to the Government of Goa and the Directorate of Tourism for offering all possible help and support while collecting data on Tourism of Goa. Without their active cooperation, desired data collection would not have been possible. We are also thankful to the hotel/restaurant/tour & travel owners and their staff. Many tourists cooperated with our survey team. They patiently answered our questions and discussed various aspects of their experience while being in Goa. The members of our survey team devoted sincerely in completing our targeted work. There is an appreciation for their effort and labour. Datamation Consultants Pvt. Limited vii EXECUTIVE SUMMARY - GOA We are presenting here the summary of the report prepared by the team of Datamation Consultants Pvt. Ltd. as per the TOR prescribed by the Ministry of Tourism. This report covers the monthly statistics on tourism of Goa during the period of April 2005 to March 2006. Tourist Center The tourist places surveyed in Goa are given below 1. Pernam 2. Bardez 3. Bicholim 4. Satari 5. Ponda 6. Teswadi 7. Mormugao 8. Salcete

9. Quepem 10. Canacona 11. Sanguem These places are spread in eleven talukas of two districts of Goa. The statistics have been collected from these places. Data regarding Tourist Arrival Table: Month wise Tourist Arrivals onth Domestic Foreign Day Visitors Total M April 171285 21495 17728 210508 May 144763 27616 24898 197277 June 83191 9552 10916 103659 July 75363 4204 7908 87475 August 143272 6810 9954 160036 September 160889 9327 12123 182339 October 185227 24724 17811 227762 November 210447 54990 26542 291979 December 240448 68443 33242 342133 January 185302 46739 26581 258622 February 131422 40632 20683 192737 March 167244 33864 33316 234424 Total 1898853 348396 241702 2488951 viii x overnight visitors The share of domestic overnight visitors was 84.50% & foreign

were 15.50% in the total overnight visitors in the state. x lakh, total Total domestic tourist estimated was 18.99 lakh, foreign tourists 3.48

tourists 22.47 lakh. x combined is estimated to 24.89 lakh. Demographic Profile x were male Nearly 69.83% of domestic tourists and 65.66% of foreign tourists Estimated day tourists are 2.42 lakh and total tourists & day tourists

while 30.17% of domestic tourists & 34.34% of tourists were female x were from Occupational profile indicates that of the domestic tourists 23.78%

business 46.27% Govt. / Pvt. service and 17.65% professionals while among the foreign tourists occupation of 20.54% was business 35.22% Govt. / Pvt. Service, 33.31% were professionals and 2.52% were students / researchers. Travel Particulars x the tourists All tourists have been identified as the educated persons. Majority of

(40.60%) both domestic and foreign had acquired higher education followed by technical and professionals as 17.94% & 20.92% respectively. x same is According to sex classification 68.45% of total tourists were male. The

observed in the domestic as well as foreign tourists. x from private Occupation wise data reveal that 34.69% of the total tourists were

services followed by 24.25% professional and 21.60% from business. x household income Around 20.82% of the domestic tourists belong to the annual

group of Rs. 1 lakh and below, whereas 33.90% belong to the income group of Rs. 1 & 2 lakh.

x reveal that

The main purpose of domestic and foreign tourists was leisure. Data

83.56% and 86.49% of domestic and foreign tourists respectively visited for leisure. This suggests that Goa is preferred for enjoyment trip. x foreign The domestic tourists prefer self arrangement ( 81.08%) for travel. The

tourists make self arrangement (43.90%) followed by arrangement by travel agent (25.81%) and by tour operator (26.93%). Similarly 32.32% of foreign tourists arrived through package tours. Survey of Accommodation Units: x accommodation The number of domestic tourists and foreign tourists checked in

units were 18,68,294 and 3,48,370 respectively. The ratio between these two comes to 5:1. x more than The main tourist place in Goa is Teswadi taluka. This place attracted

28% of the domestic and 24% of foreign tourists. The number of bed nights spent by domestic and foreign tourists was 77,69,396 and 26,72,581 respectively. x came from From different states of India 15.71% checked in accommodation units

Maharastra followed by Delhi (13.74%) and Karnataka (11.15%). The total ix number of bed nights spent by domestic tourists was 77,69,396. The bed nights spent followed the same trend as that of no. of tourists among states. x 3,48,370. The Total no. of foreign tourists check in the accommodation units was

maximum number of tourists was from UK (76,402) followed by USA (49,956) and France (25,687).

x capacity

An important aspect of accommodation for the tourists is the room

offered. The total capacity of AC accommodation rooms is 4,301 whereas nonAC rooms are 3,985. Out of total AC rooms highest is in three stars (1,189) followed by four and above stars are (1,031). In non-AC highest accommodation is in the guesthouses (1,433) followed by unstarred (1,406). Evaluation of Tourist Facilities: x rated local Almost 42.05% of the domestic tourist and 43.2% of foreign tourist

transport services as good, with 12.1% and 10.8% respectively, rating it as poor. x reported the 14.32% of domestic and 12.9% foreign tourists, who were surveyed,

accommodation units as excellent while 10.57% of domestic and 6.7% foreign tourists rated it as poor. x surveyed, rated 36.79% foreign tourists and 35.1% domestic tourists who were

quality of entertainment facilities as excellent. x the tourist Almost 40.71% of domestic tourists and 42.1% foreign tourists rated

attractions in Goa as Very Good. x shopping facilities as adequate. Expenditure by Tourists: x has been The annual expenditure made by the tourists in Goa of all categories Almost 61.3% of domestic tourists and 59.8% of foreign tourists rated

estimated as Rs. 1,581.41 crores, out of which domestic tourists contribution is Rs. 893.71 crores and foreign tourists Rs. 687.7 crores.

x foreign

On an average a domestic tourist spent Rs. 1,081 per day where as a

tourist spent Rs. 2,415 per day. This suggests the amount spent by foreign tourists is almost double the amount per day to that of domestic tourist. x on Domestic tourists major item of expenditure accounting 30.4% was

accommodation service. This was followed by expenditure on fooding 30.35% and travel 13.26%. Employment in Accommodation units / Travel Agencies / Restaurants / Souvenir Shops: x was 1,478 as The total no. of persons employed in starred accommodation units

permanent and 799 as temporary / casual. In the un-starred accommodation units the permanent employees were 1,662 whereas temporary / casual were 306. In other accommodation units the permanent employees were 1,972 and 909 as temporary / casual. x x employed in There are 816 & 483 permanent and casual employees, respectively

restaurant units. Majority of the employees are engaged in kitchen i.e. 500. x employed in There are 1484 & 613 permanent and casual employees respectively,

Tour & Travel Agents / Tourist Car Operators. x x Employees Majority of the employees are engaged in Administration i.e. 1458. There are 120 Permanent Employee and 8 Casual / Temporary

employed in Souvenir / Handicraft shops. Awareness of North Eastern States:

x (53.24%)

In respect of domestic tourists, awareness was highest for Assam

followed by Tripura (52.44%), Manipur (46.94%) and Arunachal Pradesh (43.84%). For foreign tourists, awareness was highest for Arunachal Pradesh (31.77%) followed by Meghalaya (26.32%) and Assam (22.04%). x states was The domestic tourists who were aware and visited the northeastern

highest for Tripura (5.13%) followed by Manipur (5.1%). The percentage of foreign tourists who were aware and visited the northeastern region was highest for Meghalaya (4.47%) followed by Arunachal Pradesh (3.45%). x (82.38%) The main attraction for the domestic tourists was the scenic beauty

followed by historical significance (72.89%). For the foreign tourists historical significance (62.94%) was the major attraction followed by scenic beauty (57.3%). x India, 18% Among the domestic tourists who visited the northeastern parts of

were very satisfied and 41% quite satisfied. Majority of foreign tourists (52%) were somewhat dissatisfied. x visit the The domestic and foreign tourists who neither visited nor proposed to

northeastern states, the reasons were time constraint 67.7% and availability of Budget Package Circuits (61.93%). In respect of foreign tourists, reasons for not visiting were the same as of domestic tourists. Awareness about Buddhist Centers: x Bodhgaya The level of awareness among domestic tourists was relatively high for

(83.77%), Ajanta Ellora (81.79%), Sarnath (75.43%) and Sanchi (73.15%). For

foreign tourists the highest awareness is for Ajanta Ellora (82.74%), Bodhgaya (71.92%), Sanchi (65.18%) and Sarnath (57.74%). x and The domestic tourists, who were fully aware, visited Sarnath (52.53%)

Bodhgaya (43.06%). The highest proportion of foreign tourists who visited Ajanta Ellora (43.36%) and Sarnath (39.61%). x significance The major tourist attraction for the domestic tourists were historical

(90.94%), famous in India (87.19%), and rich cultural heritage (71.81%). The foreign tourists were attracted by historical significance (87.39%), famous in India (84.55%) and rich cultural heritage (69.17%). x phenomenon The impression got by the tourists is important for understanding the

of tourism. About 35.52% of domestic tourists were very satisfied whereas 31.94% were quite satisfied. About 13.86% were very dissatisfied. So far the xi foreign tourists were concerned 33.48% were very satisfied, 26.36% quite satisfied and about 17.83% were very dissatisfied. x places, there Why the domestic tourists did not visit or tried to visit the Buddhist

are several reasons. Among the factors responsible for preventing the domestic tourists to visit Buddhist Centers are transport bottleneck, time constraint and lack of awareness. For the foreign tourists, the main constraints are almost similar to those of domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 1 CHAPTER-1 INTRODUCTIONCollection of Domestic Tourism Statistics For the State of Goa 2

INTRODUCTION 1.1 BACKGROUND OF THE SURVEY The statistical information of tourism phenomenon is necessary for programming the future development of tourism. Planning, decision-making, formulation of promotion strategies and marketing involve specialized knowledge and information of the tourists choices and preferences. Therefore it becomes necessary for a country to identify the potential tourists, their interests, needs and the level of satisfaction they get from each facility center. With this background the Market Research Division of Department of Tourism, Government of India, appointed DATAMATION CONSULTANTS, NEW DELHI to prepare a statistical database on Goa tourism. The title of the survey is Collection of Domestic Tourism Statistics for the State of Goa. The assignment was for a period of 12 months from April 2005 March 2006. The survey was intended to provide information on both domestic and foreign tourist arrivals, their demographic profile, expenditure patterns, period of stay in the state, satisfaction level for tourist facilities and general impression of tourists. Information about accommodation units at various important tourist places in all categories including the unorganized sector had also to be compiled under the assignment over a period of one year. The survey had also to assess the direct employment generated by tourists and also to estimate the expenditure and earnings of the state government through tourism. 1.2 TERMS OF REFERENCE OF THE SURVEY: The terms and reference and Scope of the survey are as follows: 1. Prepare a frame/list of all important tourist places in the state 2.Prepare a frame/list of tourist place wise all accommodation units like hotels, Dharmashalas, guesthouse etc.

3. Compile information about both domestic and foreign tourist staying in all the accommodation units each month, including nationality of foreign tourist from the records of accommodation units 4. Compile information about rooms, beds, occupancy rate, and employment etc of all accommodation units as at sr. No. (ii) above on monthly basis. 5. Conduct a sample survey of both domestic and foreign tourists (taking separate representative samples) at all the important tourist places as at Sr. No. (i) to estimate the a) purpose of visit b) same day visit c) tourist staying with friends/relatives during their visit d) demographic profile e) perception, expectations and level of knowledge about destination in North-East as also Buddhist site in India f) country/state wise arrival ( country for foreign tourist and state for domestic tourist only) g) average estimated expenditure by tourist on various items h) average duration of stay and i) direct Collection of Domestic Tourism Statistics For the State of Goa 3 employment generated through tourism in various sectors like hotels, restaurant, transport, travel agencies, travel agent etc. 6. Estimate the expenditure made by the state government in development of tourism and earnings through tourism. 7. Update the frame /list as at Sr. No. (i) and (ii) on quarterly basis; and accordingly revise the coverage The survey of accommodation units and of the tourists was conducted on a monthly basis and monthly, quarterly reports were generated for the period from April 2005 March 2006. The final report of 12 months period is the aggregate of the 12-month survey. Collection of Domestic Tourism Statistics For the State of Goa 4 CHAPTER-11

TOURISM IN GOA: A PERSPECTIVE Collection of Domestic Tourism Statistics For the State of Goa 5 TOURISM IN GOA: A PERSPECTIVE 2.1. BACK GROUND: Since the tourism industry of Goa is a major engine for the economic growth of the state, it demands utmost urgency to modernize the industry in the perspective of the national tourism policy 2002. A guaranteed multiplier effect is expected by the appropriate planned development of the tourism sector on the employment generation, economic development and impetus for rural regeneration. Given the potential of attracting tourists the development of tourism is an obvious choice for the state Goa. The emphasis on domestic tourism as a major driver of tourism growth is focused in the national tourism policy and also in the policy of the state of Goa. Goa is the only state after Kerala where beaches are the focal points of the tourism industry. It is for this reason that Goa is known as the beach country of India. By the development of hospitality industry and better infrastructure, Goa could be a more focused international tourist spot and could be seen as a global brand in the tourism map of the world. Many international festivals like international film festivals of India, which has been held since last year made Goa as an international hotspot in the world of Cinema. Situated in the Malabar Coast, Goa is known for its Gothic churches, crumbling forts, palm-fringed beaches, coconut groves, ferry rides, and bubbly folk music! With its 131-km-long coastline, Goa is an important locale in every tourist's itinerary in India and the world. Sun, sand and sea being the major attractions, Goa is a perfect heaven for those who need and want relaxation. In 2004, 3,63,230 foreign tourists visited Goa. The foreign tourist visit during 2004 was higher by 14.4 % than the previous year. During

2004, the number of domestic tourists who visited Goa was 8,76,778. The study involved identification of major tourist places, place wise accommodation units with number of hotel rooms and beds, employees in these hotels, number of tourist (both domestic and foreign), time of stay and places they visited in Goa. This study also focuses on Government of Goas role in the development of tourism and their total investment in previous plans. 2. 2 GOA TOURISM: A PERSPECTIVE "The pearl of the east," GOA is situated on the Malabar Coast endowed with sandy beaches and a tropical climate. Inland Goa is hilly, stretching to part of the Western Ghats. It is bounded by the states of Maharashtra on the north and Karnataka on the east and south, and by the Arabian Sea on the west. The total area is 3,702 square kilometers. The two largest rivers are the Mandavi and Zuari, between the mouths of which lies the island of Goa. The island is triangular, the apex (called the cape) being a rocky headland separating the harbor of Goa into two anchorages. There are three principal cities in Goa, namely Marmagao, Madgaon (Margao), and Panaji. About one-quarter of the state is covered by forest. The climate is generally warm, with average January temperatures ranging from 19 to 29 C (66 to 84 F), and average June temperatures ranging from 25 to 33 C (77 to 91 F). Goa experiences a monsoon season from June through Collection of Domestic Tourism Statistics For the State of Goa 6 September; accounts for four-fifths of the state's average annual rainfall. Panaji is the capital of Goa. The state has two districts and divided into 11 talukas Goa has an airport (Dabolim Airport) and is connected by all private and public airlines of India. The nearest international airports for Goa are Mumbai and Bangalore. The Railhead is up to Vasco-da-Gama and Margoa and is connected by train with Bangalore,Belgaum, Hospet, Hubli and Hyderabad and via Miraj to Bombay, Delhi and

Agra. The road to Panaji, the capital of Goa, is connected to Bangalore (598 kms), Belgaum (157 km), Bombay (594 kms), Gokarn (154 km), Hospet (315 km), Hubli (184 km), Karwar (103 km), Kolhapur (246 km), Malwan (150 km), Mangalore (371 kms), Mysore (696 kms), Pune (458 kms), Ratnagiri (263 kms), Vengurla (73 kms) etc. Kadamba Transport Corporation provides the Bus Services, Maharashtra State Road Transport Corporation (MSRTC) and Karnataka State Road Transport Corporation (KSRTC) which operate frequent bus services between Panaji, Vasco, Margao and to Bangalore, Belgaum, Gokarn, Hubli, Karwar, Kolhapur, Malwan, Mangalore, Miraj, Mysore, Pune, Ratnagiri and Vengurla. The ship services also ply between Bombay and Goa organized by private groups. English is widely spoken and understood in urban areas and to a lesser extent in the rural areas. Konkani, the official language, is most commonly used in day-to-day life. Marathi and Hindi, the other national languages are also understood by most of the population. Portuguese is also spoken among the old Goan people. Till the end of May 2005, there were 468 hotels in the state of Goa. Among them 5 star deluxe hotels are 9, 5 star hotels are 2, 4 star hotels are 2, 3 star hotels are 14, 2 star hotels are 27, 1 star hotels are 19, guesthouses are 44. There are 351 resorts or other hotels in entire Goa state. Most of the tourism in Goa is concentrated in the coastal stretches of Bardez, Salcete, Tiswadi and Marmagao. Over 90 percent of domestic tourists and over 99 percent of the international tourists frequent these areas. Two types of tourists visit Goa; the first is the domestic tourists, who comprise 80 percent of all tourists. Curiosity with the Goas image, which holds a degree of mysticism, a sense of freedom and western lifestyle, many people of the rest of India, visited Goa. The second is the international tourists who visit Goa purely for the natural environment of tropical climate. Within the category of international tourists there are two sub-categories: backpackers and charter tourists.

The domestic and international both categories of tourists visit Goa for the beaches, they stay away from each other. The backpackers are not found in areas of charter tourists; they prefer to mingle and live with the local communities. Whereas, the charter tourists tend to stay in the luxury starred hotels. Domestic and international tourists also differ in terms of the areas they frequent. For the domestic tourist, the beaches hold limited appeal, so domestic tourists remain away from the places frequented by the international tourists. The timings of visits are clearly different for the domestic and the international tourists. In previous decades, a clear off-season for all tourists could be identified. Today this is not so since the domestic tourists come throughout the year albeit in larger numbers in the non-monsoon months. Conversely, international tourists avoid the monsoon months; as for them the use of the beach is the prime attraction to come to Goa. Collection of Domestic Tourism Statistics For the State of Goa 7 The various factors that have contributed to this rise in domestic tourism in the country are: x x x attractive; Increased disposable income of the middle class; Increased urbanization and stress of living in cities and towns; Increased ownership of cars, which is making domestic tourism more

especially among the upper-middle and middle classes; x x connections to various places of tourist interest; x advertising Increased number of cheap accommodations and resorts, greater Improved employment benefits, such as the leave travel concession; Development of inexpensive mass transport and improved

targeted at domestic tourists both by the central and the state governments, as well

as the tourist industry, and increasing of time-sharing in holiday spent, among the middle class. PLACES OF TOURIST INTEREST IN GOA Places of tourist interest are so numerous and of varied nature that it is not easy to describe these places comprehensively. In general the tourist spots of Goa are counted more like, Shrines, Forts, places of historical importance, springs, lakes and birds, sanctuaries, religious centers, science spots, sea beaches, summer resorts, water falls and wild lives etc. (The distances given in this section is from Panaji, unless otherwise specified) TOWNS Panaji: The capital of Goa, a small and charming city on the left bank of silvery Mandovi river with beautiful, red-roofed houses, built in Latin style, also boasts of many modern houses, well laid gardens, statues and avenues lined with Gulmohar, Acassia and other trees. Enchanting panorama unfolds from atop Altinho (Hill Top). Margao: (33 km). The hinterland of Southern Goa in Salcete taluka is a thriving commercial metropolis linked by rail to the rest of India & Mormugao Harbour and the national highways, with Maharashtra and Karnataka. It has fine parks, gardens as well as imposing old mansions and modern buildings. Vasco da Gama : (30 km from Panaji). A modern well laid out city close to Mormugao Harbor. It has beautiful and extensive avenue and gardens. The air terminus of Goa at "Dabolim" lies on the outskirts of the city, is also the railway terminus for passenger service. Mapusa: (13 km) Capital of Bardez Taluka is at the cross roads of the network of highways covering whole northern Goa. It has beautiful layout with gardens and a church. Collection of Domestic Tourism Statistics For the State of Goa 8

Weekly Fair on Friday is held at the modern stream lined market and attended by large crowds. Mormugao Harbour: (34 km from Panaji)--(four km from Vasco da Gama). It is one of the finest natural anchorages on the west coast of India and the hub of intense maritime activity. Passengers and cargo ships call here from all over the world. Pilar: (11 km from Panaji)-Important religious and educational centre of Christian Missionaries. The Church, Seminary and School atop hillock command a magnificent panorama of the countryside around in view of Mormugao Harbor and Zuari River. CHURCHES Old Goa (10 km). East of Panaji lies the site of city of Old Goa. Founded by Adil Shah, in the first decade of 16th century, it was being developed by them with a view to shift their capital from Bijapur. However, Afonso de Albuquerque made a short work of it when he stormed and took over to house the centre of power of the Portuguese colonies. Basilica of Bom Jesus: Built in 16th century is the most popular and famous of all churches in Goa. The mortal remains of St. Francis Xavier, kept in a silver casket, are enshrined here. This church dedicated to Infant Jesus is now a World Heritage Monument. Timings: Sunday: 10.00 to 18.30 hrs. Weekdays: 09.00 too 18.30 hrs. Masses: Sunday: 08.00 & 09.15 hrs. Weekdays: 07.00 & 08.00 hrs. Se Cathedral: Most imposing of all churches at Old Goa. Its vaulted interior overwhelms the visitors by sheer grandeur. This Cathedral has five bells of which one is the famous Golden bell, the biggest in Goa and one of the best in the world. The church is dedicated to St. Catherine. Masses - Sunday 7.15 a.m., 10.00 a.m. and 4.00 p.m.Weekdays: 7.30 a.m. and 6.00 p.m..

Church of St. Francjs of Assissi: The entrance and the choir are in Manue line style, the only fragment of its kind in the East. The interior is illustrated with exquisite paintings. The adjacent convent now houses the Archaeological Museum. St. Cajetan Church: Built in the style of St. Peter's Basilica in Rome. Built in the style of St. Peter's Basilica in Rome. Church of Our Lady of Rosary: One of the earliest built in Goa, bears an inscription about the recon quest of Goa by Afonso de Albuquerque in 1510. Nunnery of St. Monica: Built like a fortress, in significant of its massive walls and buttresses. It is the only nunnery in Goa. Collection of Domestic Tourism Statistics For the State of Goa 9 St. Augustine Tower: Close to the Nunnery is a lofty tower defying the torrential rains. The tower is one of the four of the Augustine Church that once stood there. This Church when intact was perhaps the biggest in Goa. Viceroy's Arch: One of the gates of Adil Shah's Fort, it was renovated by Portuguese and was the gateway of Goa for Portuguese Governors, Viceroy used to disembark at this place. Reis Magos Church (7 km from Panaji) The Reis Magos Church was constructed in 1555. It is one of the earliest churches built in Goa and the first in Bardez Taluka, dedicated to the three Magi-Kings-Gaspar, Melchior and Balthazar, who according to legend were guided day and night by a star to Bethlehem to greet the newborn child Jesus. This church was once the residence of all dignitaries and also a mission centre of the Franciscan order. There is a fort adjacent to this church. The Church of Mae de Deus at Saligao: (13 km) Built in 1873, is situated amidst picturesque surroundings. The shrine of the miraculous statue of Mae de Deus (Mother of God) was brought from the ruins of the convent of Mae de Deus at Old Goa. This

beautiful church is the finest piece of Gothic style. The Church is well illuminated at night. The Church of St. Alex at Curtorim: 9 km from Margao. It is one of the oldest churches in Goa, built in 1597 on the site of a Hindu shrine-- Ravalnath, the remnants of which are visible till today The Church of St. Ana at Talaulim, llhas: (11 km) Dedicated to St. Ana, is a remarkable piece of ancient Christian architecture. It was built in 1 6 9 5 o n t h e r i g h t bank of Siridao River and has picturesque surroundings. The unique feature of this church is that it has hallowed walls through which people could walk in secrecy for confession. Rachol Seminary: Situated just off the banks of Zuari River, 12 kilometers from Margao in South Goa. In 1521 the Portuguese, in their 20 customary fashions first built a church, then a prison, later in 1574-1610 a seminary to impart philosophy and theology. It is in this seminary that the museum of Christian Art is housed. TEMPLES Shri Bhagwati: 28 km from Panaji in Pernem Taluka. The Temple, situated by the side of the main road, is said to be more than 500 years old. Two life size images of elephants in standing position made of black stone on either side at the entrance welcome the visitors. TheGoddess Bhagwati Asthbhuja in a standing position on a high pedestal is very imposing. Dussehra is celebrated with gaiety from Ashwin Collection of Domestic Tourism Statistics For the State of Goa 10 Shuddha Pratipada to Poornima, when over 25 thousand devotees assemble at the temple. Rudreshwar Temple at Harvalem: Located in Bicholim Taluka at a distance of 45 km from Anaji, the temple of Rudreshwar is half a km away from the rock-cut caves of

Harvalem where the ancient linga of Rudreshwar is venerated. The idyllic Harvalem waterfall is close by. The image of Rudreshwar is facing the waterfall. The fe s t iva l o f Ma h a s h i v r a t r i d r aw s b i g c r owd . Howe v e r , t h e t emp l e a s s um e s importance as Hindus perform rites for the dead here. Shri Mahadeo Bhumika at Sal, Bicholim: Situated a distance of 25 km from Mapusa, temple complex has beautiful natural surroundings. The three-day festival of 'Gades' which begins on Phalgun Purnima draws big crowd. The devotees believe that people can have the darshan of 'Devchars' during Gade Festival. Morjaee Temple at Morjim: Situated at Morjim in Pernem taluka this ancient hi s tor i c a l t empl e compl ex i s s i tua t ed amids t na tur a l surroundings. The main festival is "Kalas Utsav" which is celebrated once in every three, five, seven or nine years. The duration of the festival is nearly a month beginning from Phalgun Shuddha Panchami. The concluding seven days is a big religious and cultural affair when people not only from Goa but also from Sindhudurga to Karwar assemble in large number. Other festivals are Gudi Padwa, Dussehra, annual Zatra,"divzam" and Ghodemodni. Brahma Templ e : 7 kms f r om Va lpoi , in the vi l l age of Br ahma Carambolim. This shrine belongs to the 5th century A.D. It is one of the few temples dedicated to Lord Brahma found in India. Shri Chandranath: 45 km it is situated on the top of 350 meters high hill of Chandranath Paroda, Quepem. Chandreshwar was the titular deity of Bhoja kings who ruled South Goa before the Christian till the middle of 8th century. They had named their capital Chandrapur after deity. Shivalinga is carved out from the rock, which oozes whenever rays of full moon fall on it. The temple is so designed that Linga receives moonlight on every full moon. The temple commands a panoramic view and its surroundings are enchanting. The temple's ancient chariot is well known for its woodcarvings.

Shri Damodar. 22 km from Margao at Zambaulim-Sanguem, situated in picturesque surroundings on the banks of river Kushavati, popularly known as Panti. Near the temple, the river is regarded particularly holy and is said to have medicinal properties. The Hindus and Christians alike worship the deity. A weeklong celebration of Shigmo is packed with programs, which include a colorful pair, exchange of gulal, collective meals and presentation of shows on popular legends and folk culture. The deity was originally in Margao. Collection of Domestic Tourism Statistics For the State of Goa 11 Shri Datta Mandir: 37 km at Dattawadi, Sanquelim, and 40 km from Margao. The century old temple of trimurthy (Hindu) has a backdrop of a beautiful hillock covered with dense groves of areca palms. The most important festival, which is attended by devotees from all over Goa, is Datta Jayanti which falls in the month of December. The deity is believed to have cured many people of unsound mind. The entire interior consists of white marble. Shri Devkikrishna-Ravalnath: 17 km at Marcela, Ponda, is popularly known as Pisso Ravalnath. The most important festivals are "Malni Paurnima" in the month of Pausa (January). Shri Gomanteshwar Devasthan Brahmapur: It is situated near Ela farm at Old Goa. Mahadev was worshipped during the days of Kadamba kingdom in Goa. Madan Tirtha Goraksha Math etc. still remind the glory of the place. Shri Gopal Ganapati: 26 km from Panaji at Farmagudi, Ponda, amidst beautiful natural surroundings near Bandora. The Portuguese Viceroy attacked the fort of Ponda in October, 1683 but had to beat a hasty retreat at the sudden appearance of the Maratha King Sambhaji with a large army. Farmagudi commemorates this event. The stone image of Gopal Ganapati was discovered by Herdsmen while grazing cattle near

the hill and later installed in a small shrine with a thatched roof. The temple built by late Shri Dayanand Bandodkar, the first Chief Minister of Goa has the idol, made of metal alloy, consecrated on April 2 4 , 1 9 6 6 . I t i s a g o o d s p e c im e n o f I n d i a n t emp l e a r c h i t e c t u r e synthesizing both ancient and modern. Shri Kalikadevi: 14 km from Mapusa at Kansarpal. It is said to be about hundred years old. Divided into two outer halls, supported with seven rows of four pillars, has a stage to perform dramas on festive occasion. The inner shrine contains the revered image of the Goddess, 'Kali' a fierce form of Devi. Agrashalas (rest house) surrounding the temple provide facilities for lodging to the devotees. Shri Kamakshi Saunsthan Shiroda: 40 km from Panaji, according to mythology, Shri Kamakshi, was brought from Kaurang (Kanchi). Temple of Shri Mahadev at Tambdi Surla: 66 km from Panaji in Sanguem Taluka at the foot of the Ghats, is the only specimen of Kadamba-Yadava architecture (14th century) in basalt stone preserved and available in Goa. A memorable road connects Sancordem to this temple complex. Shri Mahalaxmi: Situated in the village of Bandode, about 4 km from Ponda, it is considered the abode of the original Goddess of the Shakti cult. The Sabhamandap has a gallery of 18 images, out of 24 images of emanatory aspects of Bhagvata sect, which is considered one of the few galleries of wooden images of Vishnu in India. The image of Mahalakshmi has a close resemblance to that of Mahalakshmi at Kolhapur, the Collection of Domestic Tourism Statistics For the State of Goa 12 main centre of worship, Her special feature is that she wears a linga on her head and is considered a peaceful or Satvik form of the Devi. The Goddess Mahalakshmi was worshipped by the Shilahara rulers (750-1030 A.D.) and the early Kadamba Kings of

Goa. Shri Mahalsa: At Mardol, 1 km from Shri Manguesh temple. The deity worshipped is an attribute of Vishnu (Mohini during the fight between Devas and Asuras) Main festivals: Zatra and Navaratra. Shri Mallikarjun: 40 km from Margao at Canacona, the southernmost Taluka of Goa, is believed to have been constructed during the middle of 16th century by ancestors of the Kshatriya Samaj. It was renovated in the year 1778. The temple has massive wooden pillars with intricate carvings. There are 60 deities around the temple. Rathasaptami has festivals in Feb. where as Shigmotsav has in April, which draw large crowd. Shri Manguesh: 22 km from Panaji (26 km from Margao) at Priol- Ponda Taluka. It is located on a hillock surrounded by lush green hills. Though small, it has an air of distinctive elegance. Its lofty white tower at the entrance is a landmark of the countryside. This is a temple dedicated to Lord Shiva. Shri Naguesh: Dedicated to Lord Shiva, is situated in the village of Bandode, about 4 km to the east of Ponda. The temple Sabhamandap has a gallery on both sides that contains exquisite specimen of intricate woodcarvings of the events of Ramayana on one side and wooden images of Astadikpal and Gandharva on the other. Shri Navdurga Saunsthan: 34 km from Panaji at Borim (12 km from Margao) The deity of Goddess Navdurga was originally brought by Brahmins of Karad to Goa. The deity was later transferred from Benaulim in Salcette to its present site at Borim. Shri Navdurga at Madkai: 28 km from Panaji. The annual zatra is celebrated in November. Shri Ramnath: 33 km from Panaji in Ponda Taluka. Besides the shrine of the main Ramnath deity, it has four small temples of Shri Laxminarayan, Shri Shantadurga (Sateri), Shri Betal and Shri Sidhanath. The five together, constitute Shri Ramnath

Panchayatan. The legend in mythology says that Rameshwar is the original abode of Lord Ramnath. Shri Saptakoteshwar: 37 km from Panaji at Narve-Bicholim, was a favored deity of Kadamba Kings. Its original temple was situated in the island of Diwar. The Portuguese destroyed it and the idol was shifted to its present site at Narve (Bicholim), Many years afterwards in 1668 A.D. Chhatrapati Shivaji ordered renovation of this temple at the present site during one of its campaigns to oust the Portuguese. The linga worshipped in this temple is faceted and is known as 'Dharalinga'. Collection of Domestic Tourism Statistics For the State of Goa 13 Sapteshwar-Bhagvati Temple at Mandrem: Situated 17 km from Mapusa in Pernem Taluka, the complex has five temples, main temples being of Shri Septeshwar and Bhagavati. Other temples are Narayan, Ravalnath and Satpurush. Dassehra, Zatra, Bhajani Saptah are the main festivals. The temples were renovated some years ago. TAPOBHOOMI Born under the divine inspiration of his Holiness Haturli Mathadhish shrimad Brahamanand Swamiji, the Tapobhoomi Complex at Kundai has now become a centre of pilgrimage to the students of Hindu culture and religion, spread over an area of 10,000 sq mt. This centre of Param Pujya Padmanabh Shishya Sampradaya harbors a number of projects, a unique Datta mandir, Sanskrit Pathshala, Dhyaan Gufa (Chamber for meditation), Ayurveda Centre, Yoga Anusandhan Kendra, Bhajani Vidyalaya, Bhaktoddhar Library, etc. His Holiness Brahmanand Swamiji, who is the head of Haturli Muth has rendered yeomen service to uplift poor, downtrodden people in the last two decades. While propagating the Bhakti movement in this holy land, he has salvaged poor and middle class from dwelling into the clutches of vices such as drinking, gambling, drug-abuse

etc. It is solely because of Swamiji's guidance that thousands of young people have been able to walk in the right direction Tapobhoomi has been set up to educate mankind about its duties and responsibilities. It has been set up to spread the message of divine love and compassion. It is indeed a temple of humanity, standing firm on the foundation of devotion i.e. Bhakti. Shri Shantadurga: 33 km. Sumptuously built at Kavlem, is dedicated to Shantadurga, the Goddess who mediates between Vishnu and Shiva. Has a rich and beautiful Garbhakuda or the holy of holies where the deity is kept. The deity was shifted from Kelsi. Agrashalas. Shri Shantadurga: 14 km from Mapusa at Dhargal, Pernem. When all the temples in Bardez were destroyed by the Portuguese, this Goddess was reestablished at Sanquelim. It was at the time of the notorious Portuguese inquisition in Goa. Therefore, in 1550 A.D. this Goddess was taken to Dhargal in Pernem Taluka that also formed part of Sawantwadi principality. The 'Zatra' of this Goddess is held in the month of December. The temple has beautiful natural surroundings. Shri Shantadurga (Kunkolienkarin): 18 km from Margao, at Fatorpa (Quepem). Originally from Cuncolim village in Salcete Taluka, the Portuguese removed the Goddess to Fatorpa in 16th Century during religious persecution. The annual zatra, in the month of Pausha Shuddha Navami, attracts devotees from all over Goa. Shri Vitthal Mandir: 41 km from Panaji situated at Vithalwaddi, Sanquelim. Shri Vitthal is the ancestral God of 'Ranes' who had put up prolonged memorable resistance Collection of Domestic Tourism Statistics For the State of Goa 14 to Portuguese rule. The main festival is Chaitri (April), is a lavish affair for the people miles around. Shri Devi Sharvani: Vitthal Maharudra Panchayatan rudra the complex comprise of

temples of Jagrut Swayambhu Goddess Sharvani, Mahadev and Vetal with his life size image of stone and other deities. It is situated in scenic surroundings at Advolpal in North Goa, 24 km from Assonora on Pirna main road. Goddess is known for fulfilling the vows of her devotees through Kaul Prasad who also perform Tulbhar to propitiate her. Thousands of devotees throng on vardhapan day, Divja zatra day and annual zatra day in November/December when procession of Goddess is taken out in decorated chariot. Saunsthan Gokarn Portugali Jeevotam Math: Located at Partagali village on the banks of the sacred rivulet Kushavati, this math established by Shreemad Narayanateertha Swamiji in the year 1475 A.D. has an uninterrupted tradition of 23 Swamijis. This is an ancient Math of the Gaud Saraswat Bhrahmin Vaishnav Community, which maintained contact with the scattered members of the community. The symbol representing the spiritual movement carried on by the Math for over 500 years is one of the few huge ancient Vatavriksha (Banyan tree) which is about 200ft x 225ft and is considered a Tapasya Kshetra for over a thousand years. The people of Partagali and adjoining area worship Vatavriksha and the Ishwar linga, which is situated in front of it. This place is popularly known as Bramhasthan. Portugali is being developed into a centre of culture and learning, without in any way tampering with its glorious traditions. Shri Saunsthan Goudpadacharya Kavle Math: This Math is a brilliant heritage of Goud Saraswat Smarth Community with branches all over India. This Math situated at Kavalem, in Ponda taluka is named after historic seer and exponent of the Adwaita system of Vedanta. The Math was shifted from Cortalim in the year 1630 during the inquisition period and re-established by Shrimad Satchidanand Saraswati Swamiji. MOSQUES

Jama Masjid: (26 km from Margao, at Sanguem). Built in the 1 st century, the Jama Masjid was completely renovated in 1959. The new structure is remarkable for its harmonious proportions and elegant simplicity. It has four minarets at the entrance facade is flanked by two elegant turrets surmounted by pillared kiosks. A Dom-shaped kiosk rises in the centre of the four minarets. Festivals are celebrated here with due solemnity. Safa Masjid at Ponda: The Safa Shahouri Masjid, the biggest and most famous of the 27 mosques in Ponda taluka was build in 1560 by Ibrahim Adilshah of Bijapur.Adjacent to the mosque is a well-constructed masonry tank with small chambers with 'Meharab' designs. The mosque and the tank were formerly surrounded by an extensive garden with many fountains. They were all Collection of Domestic Tourism Statistics For the State of Goa 15 destroyed during the Portuguese rule. The two major festivals Id Ul-Fitr and Il-UdZuha are celebrated at this mosque with great pomp and are attended by a large number of people. BEACHES Beach Tourism of Goa The most comprehensive beach resort in the country, Goas coastline provides endless sun drenched crescents of sand. Vagator, Anjuna, Baga, Calangute and Candolim stretch out in an unbroken palm fringed line. Other beaches are at Miramar and Colva. Parasailing, yachting, windsurfing, and deep sea diving are some of the more popular water sports, facilities for which are available. There are 29 beaches in Goa. Among them Candolim Beach, Baga Beach, Sinquerim Beach, Bambolim Beach, Arambol Beach,

Vagator Beach, Benaulim Beach, Palolem Beach, Agonda Beach, Mobor and Cavelossim beaches are famous and an increasing number of tourists visit these beaches every year. is the most Calangute Beach: 16 km. This is called the Queen of Goa beaches and

popular holiday resort in Goa for its scenic splendor. Excellent accommodation facilities are available, particularly at the tourist resort and cottages. Salcete and Colva Beach: About 6 km from Margao, Colva beach is the pride of

the only rival to Calangute by its scenic splendor. Here sand, sea and sky blend in enchanting natural harmony un-spoilt by men. This place has good accommodation facilities. of the Dona Paula: (7 km) An idyllic picturesque spot. Commands a fine view

Zuari River and Mormugao Harbour. Water skittering facilities are available here. Miramar: (Gaspar Dias), (3 km) A lovely golden beach of soft and

girdled with palm trees facing the blue Arabian Sea, is the nearest to Panaji. Anjuna: (18 km) A popular beach area adjacent to Chapora Fort. In

Anjuna there is magnificent Albuquerque mansion built in 1920, flanked by octagonal towers and attractive Mangalore tiled-roof. Vagator: (22 km) It is popular beach dominated by Chapora Fort to

the north, on its imposing head land. To the south of vagator is Calangute beach. Arambol Beach: (50 km) A unique beach in the North Goa, is both

rocky and sandy beach and much sought after. It has a sweet water pond right on the shore. Agonda: (about 37 km from Margao). A small, picturesque and

secluded beach much sought after for its serenity. Collection of Domestic Tourism Statistics For the State of Goa 16 the Palolem: about 37 kms from Margao. Just west of Chaudi, it is one of

most enchanting beaches in Goa relatively deserted, with backdrop of Western Ghats, It is situated in Southern Taluka of Canacona. WILD LIFE SANCTUARIES 1. Bhagwan Mahavir Wildlife Sanctuary: Situated along the North-East border of Goa at Molem, about one and a half hours journey from Panaji along Panaji - Belgaum National Highway, the Bhagwan Mahavir Wildlife Sanctuary covers about 240 sq km of thick forest clad slopes of western ghats and is the biggest of the three sanctuaries of Goa. The sanctuary is rich in wildlife. It is a paradise for bird watchers. Besides flora and fauna there are many important geological and historical feature in this sanctuary. Dudhsagar falls, about an hour's journey from Colem by train, is a feast for the eyes. "Devil's Canyon" is another beautiful geological spot. The famous Tambdi Surta temple is a b o u t 1 3 km f r om Mo l em . T h e Di r e c t o r a t e o f T o u r i sm h a s b u i l t comfortable cottages and dormitories for tourists. Entry fee is Rs. 10/- per adult, Rs. 5/- per child and Rs. 3/- per student. 2. Bondla Forest: (5 km) It is one of the three wildlife sanctuaries of Goa. More than a sanctuary, it is an ideal jungle resort and a major attraction for school going children and nature lovers, its mini zoo, sprawling deer park in natural habitat, botanical and rose garden attract people throughout the year. Comfortable cottages are available here for tour i s t s . The Zoologi c a l Pa rk and ga rdens r ema in c los ed on Thursdays. 53 kms., 38 kms. from Margao. It is the smallest of the three wildlife sanctuaries of Goa. More than a sanctuary it is an ideal jungle resort, a major attraction

for school going children and nature lovers. Its mini zoos, sprawling deer park in natural habitat, botanical and rose gardens attract people through the year. Comfortable cottages' are available here for tourists. The Zoological Park and garden at Bondla remain closed on Thursdays. Entry fee Rs. 5/- per adult and Rs. 21- per child 3. Cotigao Wildlife Sanctuary: The second largest of the three wildlife sanctuaries in Goa, with an area of 105 sq km is located at about 60 km from Panaji, in Canacona taluka in South Goa, nearly 3 km off the Panaji - Mangalore National Highway No. -17. It is covered with dense forest and varied wildlife, fauna and reptiles. The ancient Jeevottam Partagal Math, noted for Vedic studies, lies in the vicinity of the sanctuary. 4. Salim Ali Bird Sanctuary: Spread over 1.78 sq km and located at the western tip of the island of Chorao along river Mandovi near Panaji, it is fully covered with mangrove species. Varieties of local as well as migratory birds frequently visit this sanctuary. This sanctuary can be visited any time of the year with the permission of the Chief Wild Life Warden. Forest Department, Junta House, Panaji-Goa. The sanctuary is approachable by walk after crossing over by ferry from Ribandar to Chorao. There are some private parties who can take tourists around in their canoes fitted with outboard motors. Collection of Domestic Tourism Statistics For the State of Goa 17 OTHER PLACES OF INTEREST Aguada Fort: (18 km) Built by the Portuguese in 1609-1612, to command the entry into the river Mandovi, in order to protect Old Goa from potential enemy attacks. A spring within the fort provided water supply to the ships that called there. The fort houses presently the central jail. A lighthouse is situated nearby. The visiting hours of the fort is from 16.00 to 17.00 hrs. Dudhsagar Water Falls: 60 km (10 km from Colem railway station) (Accessible by train only). Water plummets hundreds of feet in large volume, in cascades, forming one of the

most spectacular of all natural phenomena in Goa and a lifeline of our ecosystem in one of our sanctuaries. A popular destination to hikers and trekkers, Goa Tourism Development Corp. Ltd. organizes tours by train to Dudhsagar. 60 kms. (10 kms. from Colem Railway Station) is accessible by train only. Water plummets hundreds of feet in large volume, in cascades, forming one of the most spectacular of all natural phenomena in Goa and a lifeline of our ecosystem in one of our Sanctuaries. A popular destination to hikers and trekkers. It is also accessible by jeep (4 wheel drive) route (14 kms) through the Bhagvan Mahavir Sanctuary. However, one needs to obtain permission in advance from the Department of Forests at Junta House, Panaji. Kesarval Springs: (22 km) The spring emerges from hard and compact rocks and people bathe in its water with strong belief that it has medicinal properties. Mayem Lake: (35 km) Surrounded amidst rolling green hills is an ideal picnic spot. Good accommodation facilities are available in Cottages. Boating is done in the lake. Natural Harmony: (Open: 10 to 18 hrs daily) Located at Loutulim, 10 km from Margao is a monolithic stylized sculpture showing Greco-Roman influence. Completed in September 1994, it is fourteen meters long and five meters wide and is considered the longest sculpture in India. Near the Natural Harmony is "Ancestral Goa" a mock-up Goan village dating back a century ago. Flanking this is the handicrafts fair with rural stalls displaying various local artifacts and folk-arts. Nearby, there is also a spice yard and a "Big Foot" which is a dance floor in the shape of a giant footstep. the longest monolithic sculpture in India measuring 1 4 x 5 meters which makes this a must see place for every visitor. Sculpted in Greeceroman style, in a record time, this horizontally etched, Sant Mirabai playing the entire found its way into the Limca Book of Records. Ancestral Home: With immense Heritage potential for tourists, belongs to Mrs. Sara Fernandes, situated at Cotta in Chandor. Casa Araujo Alvares heritage home at Loutolim belonging to late Adv. Eufermiano Araujo Alvares is 250 years old. Visiting hours :

9.00 a.m. 6.00 p.m. Collection of Domestic Tourism Statistics For the State of Goa 18 CHAPTER-III TOURIST SPOTS OF GOA Collection of Domestic Tourism Statistics For the State of Goa 19 TOURIST SPOTS OF GOA As per the terms and references of this survey our study team has identified Taluka wise tourist spots. These are as under: 1. Pernem Taluka Querim Beach Tiracol fort Arambol Beach Alarna Fort & Alarna Temple Mandrem Beach Shri Shantadurga Temple Morjim Beach. 2. Bardez Taluka Vagator Beach Chapora Fort Anjuna Beach Aguads Fort Baga Beach Carjuem Fort Calangute Beach Our lady of Miracles Church

Candolim Beach Pomburpa Springs Singuerim Beach Reis Magas Fort Coca Beach. 3. Bicholim Taluka Kansarpal Temple Sirigao Temple Bhagwan Math Bicholim Masque Shri Datta Mandir Shri Saptakoteshwar Temple Arvalem Waterfalls Narve Springs. Collection of Domestic Tourism Statistics For the State of Goa 20 4. Satari Taluka Brahama Temple Nanus Fort 5.Ponda Taluka Marcela Temple Bhoma Temple Farmogudi Temple, Mangueshi Temple Safa Masjid Mahalsa Temple

Bondla Wildlife Sanctuary Mardol Temple Veling Temple Marcaim Temple Nagueshi Temple Ramnath Temple Shantadurga Temple Shri Kamakshi Temple. 6. Teswadi Taluka Miramar Beach Vainguinim Beach Lake & Bird Sanctuary Siridao Beach Cabo Raj Bhawan Dona Paulo Old Goa Charao Island Divar Island Pilar Seminary. 7. Mormugao Taluka Marmugao Harbar Resarval Springs Cambariem Island Church at Sancoale Dabolim Airport Arossim Beach

Pequeno Island Vtarda Beach Bogmalo Beach Velsao Beach.Collection of Domestic Tourism Statistics For the State of Goa 21 8. Salcete Taluka Majorda Beach Lautulim Ancestral Goa Big Foot Betalbatim Beach Rachal Seminary & Museuim Colva Beach Chandar Fort Benaulim Beach Chandeshwar Bhutnath Temple Varca Beach Chandranath Hill & Temple Cavelassim Beach Temple at Cuncolim Mabar Beach. 9. Quepem Taluka Shantadurga Temple Betul Beach Canaguinim Beach. 10. Canacona Taluka Cabo De Rama Fort

Agondo Beach Palolem Beach Goandongri Mallikarjun Temple Partagal Math Cotigao Wildlife Sanctuary. 11. Sanguem Taluka Tambdi Surla Temple Bhagvan Mahavir Wildlife sanctuary Dudhsagar Waterfalls Masque at Sanguem Rivona Fort Netravali Lake Mamai Devi Temple Damodar Temple. Collection of Domestic Tourism Statistics For the State of Goa 22 CHAPTER-IV RESEARCH DESIGN & METHODOLOGY Collection of Domestic Tourism Statistics For the State of Goa 23 RESEARCH DESIGN AND METHODOLOGY The research design and methodology for this survey have been finalized keeping in view the major objectives and scope of the study. The research design consists of an initial desk research followed by an extensive field survey, which is a combination of both census and sample survey. For conducting this survey the Department of Tourism, Government of India has provided the survey instruments i.e. questionnaires. The data were collected from the field and also from different sources.

The information / data gathered by both primary and secondary sources have been analyzed through different statistical packages like STATA, SPSS & SAS. On the basis of that different reports have been generated. 4.1 OBJECTIVES OF THE SURVEY Given the terms of reference, the main aim of the survey is to prepare a statistical database on Goa tourism. It is hoped that this study will help the policy makers and planners to formulate new policies and programs and also to execute a sustainable development scheme by optimizing the manifold physical as well as human available resources of the state. Besides the main objective of the survey there are some additional specific objectives. Which can be listed as follows: which include, - To prepare a list of accommodation units like hotels, guesthouses, dharmasalas etc. - To compile information on the number of hotel rooms and beds, employees in these hotels. -To estimate the transport facilities available in the state. -To estimate and evaluate the availability of other support services and essential services in the state, foreign), To collect information about the number of tourist (both domestic and To identify the entire major tourist places of Goa. To estimate the existing physical facilities/infrastructure in the state,

who visited Goa. And also to compile detail information about tourists (both) staying in the existing accommodation units -each month, including their

nationality, and other demographic profile. know; - Their purpose of visit, - Their group structure, - Their detail socio-economic profile Collection of Domestic Tourism Statistics For the State of Goa 24 - Factors which influenced them to visit the place, - Their expenditure pattern, - Their perception and expectation. The tourist survey will provide a sound basis for future marketing and business development by; x x x x x materials, x x major events. The Survey report will be able; tourism, their total To assess the Government of Goas role in the development of Identifying the profile and origin of visitors/customers, Examining their behavior at the attraction or destination points, Evaluating the effectiveness of marketing activity, Assessing quality of service and levels of customer satisfaction, Testing reaction to new or proposed products, services or promotional To conduct a sample survey of both domestic and foreign tourists to

Measuring awareness and perceptions amongst 'non-visitors', Quantifying the economic impact of existing or proposed facilities and

investment in past plans and the rate of return from the tourism industry in Goa.

 Finally to evaluate the impact of tourism on employment generation, other socioeconomic and cultural aspects of the state. 4.2 SCOPE OF THE SURVEY This study intends to provide a clear understanding of tourism in the state of Goa. It will mainly prepare a database on the tourism industry of Goa. 4.3 AN INITIAL DESK RESEARCH An initial desk research had four jobs to do: o Checklist Preparation o Database Preparation o Sampling o Preparation of survey instruments-questionnaires (The Ministry has provided) 4.3.1. Check-List guest houses, & dharmasalas the State of Goa 25 revenue earned through Tourism. Employment data related to the tourism sector only. Details related to tourists stay and food Total expenditure incurred in the past by Government of Goa and Local Market database Collection of Domestic Tourism Statistics For Historical data Demographic data Socio-economic & environmental data Transport facilities details Accommodation units inventorywhich includes hotels-all types,

 on different

Tourist data total number, nationality, annual income , expenditure

headings /pattern during the trip. 4.3.2 Data Source In order to develop the Tourism - Database, the data have been collected from the following sources: 1. Department of Tourism Goa. 2. Public Works Department. 3. Census Report from Govt. of India. 4. Survey of India. 5. District Panchayat Office. 6. State Police Department. 7. Department of Land Records and Revenue. 8. NIC. 9. Goa Hotel Association. 10.Goa Travel Association. 11. Bus Transport. 12. Railway. 13. NGOs. 14. Books and Publications. 15. Published literature of different tourism relater organizations. e.g. Hotel Guide of India/Goa, Indian Hotelier and Caterer Guide,etc 16. Survey Reports of Hotel Review And Survey Committee, Hotel Classification Committee Report. 4.3.3 SAMPLING As mentioned earlier, the survey is a combination of both census and sample survey. The

survey has covered all the sectors related to Tourism, which includes the tourists (both domestic as well as foreign), all the accommodation units (hotels- guest houses, dharmasalas), restaurants and eateries, transport services, tours and travel agent, souvenir/ handicraft shops and other supportive services. Collection of Domestic Tourism Statistics For the State of Goa 26 Sampling for Tourists The sampling procedure adopted for the tourists is described below: For doing sampling for all the tourists, it becomes necessary to know the number of tourists coming to Goa. As it is almost impossible to know the exact figure before conducting the survey, the Government of Goas tourist figures for the year 2004 have been used for sampling purpose. As per the Department of Tourism, Government Of Goa, 20.85 lakh domestic and 3.63 lakh foreign tourists (total 25 lakhs approximately) visited the state in the year 2004. The total sample to be surveyed was: 2% of domestic tourists i.e around 42, 000 and; 5% of foreign tourists i.e. around 18, 000 of Goa (Total approximately 60,000 tourists were targeted for the survey) The details of the samples survey is given in the following tables: Table 4.1 Sample sizes of Tourists S.No. Taluka Domestic Foreign Total 1 Pernam 761 229 990 2 Bardez 8403 5500 13903 3 Bicholim 937 379 1316 4 Satari 759 372 1131 5 Ponda 2138 245 2383

6 Teswadi 11226 4163 15389 7 Mormugao 4998 1233 6231 8 Salcete 10450 4939 15389 9 Quepem 842 209 1051 10 Canacona 922 473 1395 11 Sanguem 564 258 822 Total 42000 18000 60000 For ensuring coverage of all segments of tourists visiting Goa, the survey of both domestic and foreign tourists was conducted at all the places where they were likely to be present during their visit. Those places are: ports/boat terminals. the State of Goa 27 Sampling Methods: The survey team has applied three different types of sampling methods for both domestic as well as foreign tourists. Places of doing reservation (like rail reservation centre, airport etc.) Accommodation units like hotels, guest houses, dharmasalas At the place of Tours and travel agencies Tourist information centers Restaurants and eateries Handicraft shops Tourist spots Temples/churches/etc Collection of Domestic Tourism Statistics For Arrival/ departure points: airports, railway station, bus terminals, and

Case-I---Tourists at the accommodation units PPS Methods: -(Probability Proportionate Sampling Method) This method has been applied for sampling tourists at the accommodation units. As per our plan we have collected data from 1/5 th of the total accommodation units of Goa which are approximately 100. Those units have been selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) Method. This method has ensured us getting a representative sample spread evenly across all the accommodation units of Goa. In order to do sampling through PPS method all the accommodation units were arranged in an official order. To get a constant the total no was divided by 100(the proposed sample.) Here it was 5. A random number smaller than 5 was drawn and the unit against whose cumulative total this number occurred first selected. Subsequent accommodation units were selected by adding the constant each time to the random number. And finally a list of sampled accommodation units was prepared for the purpose of the tourists survey. The second step was to select the respondents. For that RHR (Right Hand Rule) method was followed at the time of data collection. Each investigator was trained to choose room / tourist in 1:5 ratio i.e. 20% of the total tourists present in that accommodation unit. He was also advised to interview either the 4 th or the 6 th room/tourist if he/she would fail to

interview the 5 th one. In each room he/she would be asking only one person preferably the main (the head of the family in case of family and/or the group leader in case of groups). But at the same time he/she would be taking care of other factors also. The tourist survey was conducted for 12 months from April 2005 to March 2006. Based on initial desk research (After reviewing the past records of all the accommodation units) a tentative sampling plan was made as under. Total no of hotels in Goa=500 The average bed capacity per Accommodation Unit is =40 Average tourist per day/ per accommodation unit (60% of the total seats)=25 Sampled tourists per accommodation unit will be(20% of the tourist present) 20%25=5 Sampled hotels are (20% of 500)=100 Survey will be 4 times in a month and the survey will be for 12 months Thus the total sampled tourists of all the accommodation units will be =100*5*4*12=24,000 This is around 40% of the total tourist sample. Collection of Domestic Tourism Statistics For the State of Goa 28 Case-II -----Tourists at the Tourist sites (where there will be entry pass system) Systematic sampling method was used at the tourist sites (wherever there was a system of entry pass/ticket -not at the sea beach)) to conduct the tourist survey. For this purpose , field investigators stood at the entry points or at the ticket counters of each tourist site. They were trained to choose tourists at 20:1 ratio. There was no hard rule in counting the tourists. He could take 21st, 22nd, 23rd or 16th, 17th, 18th, 19th tourist. . Interview days were arranged to coincide seasonal peaks. Survey was conducted on one Monday, One

Tuesday, One Wednesday, One Thursday, One Friday, One Saturday & One Sunday in a month in each location (not consecutively) and 12 big festivals days (which have been selected randomly from the list of festivals) of Goa .The survey was also conducted on hourly basis in all weekdays, which means surveyor collecting information of number of tourists visiting tourist place starting morning 6 AM 8.30 AM on Monday.8.30AM 10.00 AM on Tuesday, 10 - 11.30 AM on Wednesday, an so on till 11.30 PM in night in a particular tourist place.(Each phase was for 2 &1/2 hrs) The total sample is as follows: Field survey was conducted at around 30 tourist sites of Goa Survey was conducted for Total 7 weak days +12 festival days=19 days Each single day per single tourist site approximately 30 persons interviewed (approx if 600 tourists visit per site/per day then 5% of it will be(20:1) So total sample size was=30*19*30=17,000 Case-III -----Tourists at the sea beach, arrival departure points, fairs/festivals, restaurants, handicraft shops, etc Quota sampling method: As the tourists in places like railway station, airports, fairs/festivals, restaurants, handicraft shops, temples , churches etc are in a movable situation, the quota sampling method was adopted. Interview days were arranged to coincide seasonal peaks or with other dates of interest to the client. In quota sampling, the population was first segmented into mutually exclusive subgroups, just as in stratified sampling. Then judgment was used to select the subjects or units from each segment based on a specified proportion. It is this second step the technique of non-probability sampling was adopted. Through the secondary data base research adopted for all India survey, (as mentioned in the inception report) we came to know that 80% come for vacation/pleasure, 10% are

VFR (visiting friends and relatives), 5% come for business and 5% for other purposes. But after conducting the survey in Goa we found that the ratio/percentage was quite different from the previous assumption. And after two three months we came to know the exact ratio of tourists. A total of 19,000 tourists were to be intercepted at major sea beaches and non-tourist spots (Railway station, airports, fairs/festivals, restaurants, handicraft shops, temples, churches etc), as it would be a convenience sample. The number of interviews could therefore be determined on the basis of proportion of the Collection of Domestic Tourism Statistics For the State of Goa 29 tourists coming for different purposes, but on the basis of quota sampling method. A total quota of 19,000 was covered. Sample survey for Accommodation units: As per the TOR of the ministry of Tourism a census survey was to be conducted for all the accommodation units of Goa. The accommodation units include all types of hotels, all the Guest houses, dharmasalas of Goa. We had data about 500 accommodation units, which were listed for the survey in all Talukas of Goa in the initial months of survey. But later as the survey proceeded in the field, it was realized that the number of D-category hotels and guesthouses were many. Accordingly the list was updated regularly. The data from all accommodation units were collected on monthly basis. Table 4.2 No. of listed Accommodation Units during the survey S.No. Taluka Starred Unstarred Guest House Others Total 1 Pernam 2 3 4 -- 9 2 Bardez 10 17 28 1 56 3 Bicholim 3 5 7 -- 15 4 Satari 3 3 4 -- 10 5 Ponda 2 7 15 1 25

6 Teswadi 15 22 39 3 79 7 Mormugao 5 9 18 1 33 8 Salcete 15 20 38 3 76 9 Quepem 2 5 5 -- 12 10 Canacona 3 5 7 -- 15 11 Sanguem 2 3 3 -- 8 Total 62 99 168 9 338 Sample survey for Tour and Travel Operators: PPS method was applied for sampling the Tour and Travel Operators. We have conducted survey at 1/5 th of the total Tour and Travel Operators of Goa that is approximately 100(total no of Tour and Travel Operators are around 500). Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) method. This method has ensured of getting a representative sample spread evenly across all the Tour and Travel Operators of Goa. In order to do sapling through PPS method all the Tour and Travel Operators were arranged in an official order. To get a constant, the total no was divided by 100(the proposed sample.) here was 5. A random number smaller than 5 was drawn and the operator against whose cumulative total this number occurred first selected. Subsequent Tour and Travel Operators were selected by adding the constant each time to the random number. And finally a list of sampled Tour and Travel Operators were prepared for this purpose of the survey.Collection of Domestic Tourism Statistics For the State of Goa 30 Table 4.3 No. of listed Travel/ Tour Operator

S.No. Taluka No. of Listed No. of Survey 1 Pernam 20 18 2 Bardez 252 248 3 Bicholim 23 23 4 Satari 21 21 5 Ponda 35 33 6 Teswadi 260 258 7 Mormugao 85 82 8 Salcete 265 261 9 Quepem 20 19 10 Canacona 24 22 11 Sanguem 16 15 Total 1021 1000 Sample survey for Restaurants and Eateries: PPS method was applied for sampling the Restaurants and Eateries. We have conducted 1/5 th of the total Restaurants and Eateries of Goa, which were approximately 160(as per our survey data -total no of Restaurants and Eateries are around 800). Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) Method. This method ensured us of getting a representative sample spread evenly across all the Restaurants and Eateries of Goa. In order to do sampling through PPS method all the names of Restaurants and Eateries were arranged in an official order. To get a constant the total no was divided by 160(the proposed sample.) here was 5. A random number smaller than 5 was drawn and

the Restaurants and Eateries against whose cumulative total this number occurred first selected. Subsequent Restaurants and Eateries were selected by adding the constant each time to the random number. And finally a list of sampled Restaurants and Eateries were prepared for the purpose of the survey. Table 4.4 No. of listed Restaurant / Eateries S.No. Taluka Nos. Listed Nos. Surveyed 1 Pernam 85 47 2 Bardez 388 282 3 Bicholim 112 65 4 Satari 108 63 5 Ponda 135 116 6 Teswadi 432 370 7 Mormugao 175 142 8 Salcete 436 352 9 Quepem 91 52 10 Canacona 116 66 11 Sanguem 78 45 Total 2156 1600 Collection of Domestic Tourism Statistics For the State of Goa 31 Sample survey for Souvenir & Handicraft Shops: PPS method was applied for sampling the Souvenir & Handicraft Shops. We have conducted 1/5 th of the total Souvenir & Handicraft Shops of Goa that is approximately 160 (as per our survey data -total no of Souvenir & Handicraft Shops are around 800).

Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) method. This method ensured us of getting a representative sample spread evenly across all the Souvenir & Handicraft Shops of Goa. In order to do sampling through PPS method all the names of Souvenir & Handicraft Shops were arranged in an official order. To get a constant the total no was divided by 160(the proposed sample.).Here it was 5. A random number smaller than 5 was drawn and the Souvenir & Handicraft Shops against whose cumulative total this number occurred first selected. Subsequent Souvenir & Handicraft Shops were selected by adding the constant each time to the random number. And finally a list of sampled Souvenir & Handicraft Shops was prepared for the purpose of the survey. Table 4.5 No. of listed Handicraft / Souvenir Shops S.No. Taluka Nos. Listed Nos. Surveyed 1 Pernam 45 41 2 Bardez 290 287 3 Bicholim 65 62 4 Satari 67 61 5 Ponda 121 117 6 Teswadi 390 382 7 Mormugao 148 144 8 Salcete 372 360 9 Quepem 53 47 10 Canacona 67 60 11 Sanguem 44 39 Total 1662 1600 REFERENCE PERIOD AND MONTH WISE SURVEY PLAN:

The survey was conducted for a period of 12 months from April 2005 to March 2006. Month wise breakup of sample is given below. This breakup is based on the tourist season and tourist flow to Goa. Table: 4.6 Survey Sample Tourists Accommodation Units Tour & Travel Agents Restaurants Souvenir/Handicraft Shops Domestic Foreign April 2000 1200 500 -- -- -May 2500 1200 500 500 800 800 June 2000 1200 500 -- -- -July 1500 800 500 -- -- -Aug 1500 600 500 -- -- -Sept 3500 500 500 -- -- -- Collection of Domestic Tourism Statistics For the State of Goa 32 Oct 5000 1500 500 -- -- -Nov 5000 2500 500 300 500 500 Dec 6000 2500 500 200 300 300 Jan 6000 2000 500 -- -- -Feb 4000 2000 500 -- -- -Mar 3000 2000 500 -- -- -Total 42000 18000 6000 1000 1600 1600

THE SURVEY INSTRUMENTS / QUESTIONNAIRES: The survey questionnaires were provided by the Ministry of Tourism, Government of India. These are given at annexure II to VII. The main contents of the Questionnaire for Tourists are discussed below: The content of the questionnaire was broadly divided into three parts. The Ist part collected information on the main persons (the head of the family in case of family, group leader in case of group leader,) x x x x x x Age, Sex, Education, Principal occupation, Annual income, Nationality etc.

The part II of the questionnaire was used to collect information on: Their time of arrival, Their mode of arrival (mode of transport), Their purpose of travel/arrival, No of days they will stay, Their daily expenditure (approx), Their pattern of expenditure (approx) - expenditure on different heads,

like travel, food, accommodation, site seeing, shopping, and etc. The final part was covering information on: visit, Their attitude and preference, Their food and accommodation preference their impression about the

 not)

Their future plan (whether they would like to visit the place again or

Beside the above things, there is a special section for the foreign tourists That section is covering their interest to visit other places of India- like the Buddhist place, northeast etc. Collection of Domestic Tourism Statistics For the State of Goa 33 Questionnaire for Accommodation Units: The questionnaire of the tourist accommodation, covers: - Types of accommodation, - Ownership of accommodation, - Facility available in the accommodation unit, - No of rooms, - No of beds, - Monthly revenue generated, - Monthly tax paid, - Types of tourists, - Citizenship of tourist (in case foreigner) and - State (in case of Indian citizen) will be done through visiting each accommodation units in the town (e.g. Panaji, Margao, Vasco-da-Gama, Mapusa, Mormugao Harbour, Pilar, Chandor). The list of accommodation units was prepared using several sources including Department of Tourism, Government of Goa official document, hotel and resorts association of Goa, Chamber of Commerce, Goa, Income and Excise Department, Goa Government, Goa Tourism Development Corporation etc and field survey. For the private hospitality industry stratified random sampling has been used to access the total number of private houses engaged in the tourist accommodation.

Each month 100% accommodation units were to be covered. Questionnaire for the Restaurants: This type of questionnaire covers: - Year of establishment, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists Sampled restaurants of each town are to be covered twice in a year. Questionnaire for the Tour and Travel Operators: This type of questionnaire covers: - Year of establishment/starting the business, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists Sampled tour and travel operators of each town is to be covered twice in a year.Collection of Domestic Tourism Statistics For the State of Goa 34 Questionnaire for the Souvenir / Handicraft Shops: This type of questionnaire covers: - Year of establishment/starting the business, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists

Sampled Souvenir/Handicraft Shops of each town is to be covered twice in a year. Listing Performa Listing Performa was designed to estimate the distribution of numbers of domestic / foreign tourists according to tourists staying in accommodation units and with friends and relatives and the day visitors. At every center the information was elicited from each and every tourists in the course of the survey period (3 - 4 days). Besides all these questionnaires, a tentative format was used to collect information on the income and expenditure of the government from/on this tourism sector. This format covered. Survey for Estimate of Income & Expenditure for Tourism Development Revenues: Data on state revenues through tourism were collected on following heads x x x x x x Expenditures x x x x x x x Infrastructure development for tourists Construction & maintenance of Roads Landscaping Transport Facilities Pollution control Sewages system Drinking Water Entry Fee Entertainment taxes Luxury taxes Income through sale of tourist broachers / Guide Maps etc. Sale of handicrafts etc through Tourism own shops Govt. Aids from Central Govt. for Tourism Development

x x x x the State of Goa 35 MANAGEMENT OF FIELD SURVEY:

Bus Stations/shelters Development of beaches Cleaning of the city Salaries of the Employees Collection of Domestic Tourism Statistics For

Recruitment & training of supervisors and Investigators: Before the beginning of the field survey, field supervisors and field investigators were appointed. All the candidates have the required qualification, language proficiency and prior survey experience. All the field investigators and supervisors recruited for the study were given two days training on the following aspects: x x x x x x x x x DATA Collection: On the basis of these structured questionnaires (as mentioned above) data were collected from the field by trained field staffs of our organization. Based on their data, quantitative and qualitative aspects of this survey have been presented in the report. Art of listening Information collection, Procedural norms to be followed during the survey Instructions in interviewing techniques Survey procedures Detail review of each item in the questionnaire Ways of cross checking Instructions and practices to be followed on the field Issues which might create problems and ways of overcoming them

METHODS OF ESTIMATION: 1) ESTIMATION OF TOURIST NUMBERS. Total number of domestic and foreign tourists staying in accommodation units are derived on the basis of the statistics generated from the survey of accommodation units. These are the actual number of tourists since the numbers are based on cent percent coverage of accommodation units. Let A= the Percentage of tourists staying in accommodation units B= the Percentage of tourists staying with friends and relatives Then, A+B=100%=X (the total percentage of tourists). Here the day visitors have not been considered as tourists. A and B will be estimated separately for foreign and domestic tourists and the relevant estimates for all tourists would be simultaneously determined by the fact that sum of domestic and foreign tourists is equivalent to all tourists. Collection of Domestic Tourism Statistics For the State of Goa 36 2) ESTIMATION OF TOURIST EXPENDITURE. Expenditure has been estimated in the following manner: Expenditure of tourists is equal in a group in a group, to all the heads of expenditures added together. Per head tourist expenditure is obtained by dividing the total expenditure (on all heads of expenditure) of all tourists by the total number of tourists. The per head tourist expenditure (of a tourist or a group of tourists/ tourists with a family) Will be = Total expenditure of the tourists (of a tourist or a group of tourists/ tourists with a family) / the no of tourists in that group/family

The per head per day tourist expenditure (of a tourist or a group of tourists/ tourists with a family) will be = The per head tourist expenditure (of a tourist or a group of tourists/ tourists with a family) / the no of days tourist stays in the area. 3) ASSIGNMENT OF WEIGHTS: These estimates are made center wise. Statistics related to income, expenditure, occupation, education, the perceptions on the infrastructure facilities, visits to northeastern region and Buddhist centers have been generated from the tourist survey. These are referred to an un-weighted estimates. In order to get the global estimates, the following identity should be maintained:W= Estimate of the number of tourists (as derived in the preceding section) / the estimated sample. DATA COMPILATION, DATA ANALYSIS & REPORT WRITING After collecting data from the field (from all the sources), verification and coding (converting all data into numeric form) of data was done simultaneously on weekly basis. Then our data entry team was entrusted to enter these data into the computer through Fox Pro / Data Expert packages for the purpose of data analysis. On the basis of analyzed data monthly as well as quarterly reports were compiled. Collection of Domestic Tourism Statistics For the State of Goa 37 CHAPTER-V ESTIMATION OF TOURIST ARRIVALSCollection of Domestic Tourism Statistics For the State of Goa 38 ESTIMATION OF TOURIST ARRIVALS In this chapter, the tourist arrivals to Goa have been discussed. In order to have a clear idea of the tourists, we have tried to present the tourist data Taluka wise. Data of both

domestic and foreign tourists have been discussed separately in each and every table. 5.1 Estimated Number of Tourists Name of the All tourists Talukas Domestic tourists no. Foreign tourists no. No Estimated Day Visitors Total Column-4 Column-1 Column-2 Column-3 (Column 2+Column3) Pernam 21063 4432 25495 2658 28153 Bardez 470351 122912 593263 62742 656005 Bicholim 19734 1512 21246 1265 22511 Satari 2727 425 3152 593 3745 Ponda 96561 4749 101310 6679 107989 Teswadi 552831 80590 633421 82455 715876 Mormugao 225849 23854 249703 23052 272755 Salcete 472367 99461 571828 58086 629914 Quepem 1939 189 2128 575 2703 Canacona 28042 9152 37194 2012 39206

Sanguem 7389 1120 8509 1585 10094 Total 1898853 348396 2247249 241702 2488951 Table 5.2 Estimated Percentage of Tourists at various tourists places-Taluka wise: Name of the All tourists* Talukas Domestic tourists percentage Foreign tourists percentage Percentage Percentage of Day visitors to number of Domestic visitors Pernam 1.11 1.27 1.13 12.62 Bardez 24.77 35.28 26.40 13.34 Bicholim 1.04 0.43 0.95 6.41 Satari 0.14 0.12 0.14 21.75 Ponda 5.09 1.36 4.51 6.92 Teswadi 29.11 23.13 28.19 14.92 Mormugao 11.89 6.85 11.11 10.21 Salcete 24.88 28.55 25.45 12.30 Quepem 0.10 0.05 0.09 29.65 Canacona 1.48 2.63 1.66 7.17 Sanguem 0.39 0.32 0.38 21.45

Total % 100.00 100.00 100.00 12.73 *Since the day-visitors are not considered as tourists, the percentage of dayvisitors in the above table, have not been included in the total percentage. Their Collection of Domestic Tourism Statistics For the State of Goa 39 percentages have been counted to compare this percentage with the total percentage of domestic tourists. 22,47,249. The For the state as a whole, the estimated number of tourists is

domestic tourists are 18,98,853 and the number of foreign tourists is 3,48,396. It is only because of rainy season there is decrease in the number of visitors. and 15.5% respectively. Graphical Representation: The tables given below present month wise tourists arrivals in each of Talukas Table 5.3 Estimated Numbers of Domestic Tourists Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2175 1940 1348 972 1748 1818 2000 2483 3222 2613 276 468 21063 Bardez 48285 32470 20074 17672 33826 38646 47492 59725 53932 45915 29767 42547 470351 Bicholim 2638 1274 1481 1138 1820 1110 1093 3388 2116 1705 867 1104 19734 Satari The percentage of domestic tourists and foreign tourists are 84.5%

274 188 258 121 158 225 296 316 313 167 210 201 2727 Ponda 8136 7426 4392 4017 7694 7095 7316 10291 12335 8560 7977 11322 96561 Teswadi 50546 42039 22162 19300 41291 49409 58143 61640 69826 52197 39650 46628 552831 Mormugao 19732 16735 10981 9187 18926 20658 19134 23549 27796 21642 17624 19885 225849 Salcete 35028 39520 20199 20642 35173 39884 47585 43500 65642 46527 34314 44353 472367 Quepem 103 174 208 60 72 129 204 189 289 445 66 0 1939 Canacona 3991 2244 1897 2133 1375 1030 1056 4924 3727 4938 342 385 28042 Sanguem 377 753 191 121 1189 885 908 442 1250 593 329 351 7389 Total 171285 144763 83191 75363 143272 160889 185227 210447 240448 185302 131422 167244 1898853 Distribution of Tourists among Talukas 0 20 40 60 80 100 120

Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL % Talukas Percentage Domestic Tourists Foreign Tourists All TouristCollection of Domestic Tourism Statistics For the State of Goa 40

Table 5.4 Estimated Number of Foreign Tourists Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 226 555 301 119 121 96 250 594 1376 383 215 196 4432 Bardez 7315 9025 2909 1234 2322 3182 7914 18224 22367 18682 16416 13322 122912 Bicholim 133 61 167 60 89 39 104 363 151 196 20 129 1512 Satari 30 33 14 5 7 8 52 104 82 51 12 27 425

Ponda 535 282 234 102 110 305 665 1424 698 140 102 152 4749 Teswadi 5847 6589 2277 1079 1603 2652 7202 15227 16330 8329 7322 6133 80590 Mormugao 1724 2019 1300 513 643 766 1951 4460 5003 2043 2003 1429 23854 Salcete 5253 8152 1928 922 1819 2146 6295 13500 20204 15027 13226 10989 99461 Quepem 11 22 19 6 6 4 22 44 55 0 0 0 189 Canacona 228 823 383 156 83 122 242 555 2040 1851 1223 1446 9152 Sanguem 193 55 20 8 7 7 27 495 137 37 93 41 1120 Total 21495 27616 9552 4204 6810 9327 24724 54990 68443 46739 40632 33864 348396

Table 5.5 Estimated Number of Day Tourists Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 200 371 310 253 261 201 123 183 229 183 142 202 2658 Bardez 5453 6150 634 495 1289 1372 5345 7966 9977 7978 6208 9875 62742 Bicholim 200 182 109 78 102 103 55 82 103 82 64 105 1265 Satari 30 32 35 24 52 62 39 58 73 58 45 85 593 Ponda 663 1051 580 383 359 416 349 535 670 536 417 720 6679 Teswadi 5051 6944 2549 1746 2178 3371 6813 10153 12716 10168 7912 12854 82455 Mormugao 1711 2644 2819 2166 2531 2661 957 1426 1786 1428 1111 1812 23052 Salcete 4009 6919 3112 2169 2416 3401 4068 6062 7592 6071 4724 7543 58086 Quepem 14 27 125 92 141 97 14 11 14 11 9 20 575

Canacona 296 466 231 176 264 198 41 61 76 61 47 95 2012 Sanguem 101 112 412 326 361 241 7 5 6 5 4 5 1585 Total 17728 24898 10916 7908 9954 12123 17811 26542 33242 26581 20683 33316 241702Collection of Domestic Tourism Statistics For the State of Goa 41

Table 5.6 Estimated Number of Total Tourists (Domestic & Foreign-Excluding Day Tourists) Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2401 2495 1649 1091 1869 1914 2250 3077 4598 2996 491 664 25495 Bardez 55600 41495 22983 18906 36148 41828 55406 77949 76299 64597 46183 55869 593263 Bicholim 2771 1335 1648 1198 1909 1149 1197 3751 2267 1901 887 1233 21246 Satari 304 221 272 126 165 233 348 420 395 218 222 228 3152 Ponda 8671 7708 4626 4119 7804 7400 7981 11715 13033 8700 8079 11474 101310 Teswadi 56393 48628 24439 20379 42894 52061 65345 76867 86156 60526 46972 52761 633421 Mormugao 21456 18754 12281 9700 19569 21424 21085 28009 32799 23685 19627 21314 249703 Salcete 40281 47672 22127 21564 36992 42030 53880 57000 85846 61554 47540 55342 571828 Quepem 114 196 227 66 78 133 226 233 344 445 66 0 2128 Canacona 4219 3067 2280 2289 1458 1152 1298 5479 5767 6789 1565 1831 37194 Sanguem 570 808 211 129 1196 892 935 937 1387 630 422 392 8509 Total 192780 172379 92743 79567 150082 170216 209951 265437 308891 232041 172054 201108 2247249 Table 5.7 Estimated Number of Total Tourists (All Including Day Tourists) Name of the

Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2601 2866 1959 1344 2130 2115 2373 3260 4827 3179 633 866 28153 Bardez 61053 47645 23617 19401 37437 43200 60751 85915 86276 72575 52391 65744 656005 Bicholim 2971 1517 1757 1276 2011 1252 1252 3833 2370 1983 951 1338 22511 Satari 334 253 307 150 217 295 387 478 468 276 267 313 3745 Ponda 9334 8759 5206 4502 8163 7816 8330 12250 13703 9236 8496 12194 107989 Teswadi 61444 55572 26988 22125 45072 55432 72158 87020 98872 70694 54884 65615 715876 Mormugao 23167 21398 15100 11866 22100 24085 22042 29435 34585 25113 20738 23126 272755 Salcete 44290 54591 25239 23733 39408 45431 57948 63062 93438 67625 52264 62885 629914 Quepem 128 223 352 158 219 230 240 244 358 456 75 20 2703 Canacona 4515 3533 2511 2465 1722 1350 1339 5540 5843 6850 1612 1926 39206 Sanguem 671 920 623 455 1557 1133 942 942 1393 635 426 397 10094 Total 210508 197277 103659 87475 160036 182339 227762 291979 342133 258622 192737 234424 2488951Collection of Domestic Tourism Statistics For the State of Goa 42 Table 5.8 Month wise Estimated Number of Tourists ALL tourists Months Domestic tourists no. Foreign tourists no. No Estimated Day Visitors

Total Column-4 Column-1 Column-2 Column-3 (Column 2+Column3) April 171285 21495 192780 17728 210508 May 144763 27616 172379 24898 197277 June 83191 9552 92743 10916 103659 July 75363 4204 79567 7908 87475 August 143272 6810 150082 9954 160036 September 160889 9327 170216 12123 182339 October 185227 24724 209951 17811 227762 November 210447 54990 265437 26542 291979 December 240448 68443 308891 33242 342133 January 185302 46739 232041 26581 258622 February 131422 40632 172054 20683 192737 March 167244 33864 201108 33316 234424 Total 1898853 348396 2247249 241702 2488951 5.9 Distribution of domestic tourists according to the place of stay Percentage distribution Name of the Talukas Accommodation units

Friends and relatives All Column-1 Column-2 Column-3 Column-4 (Column2+column3) Estimated Domestic Tourists Pernam 93.25 6.76 100 21063 Bardez 93.94 6.12 100 470351 Bicholim 94.39 5.61 100 19734 Satari 94.62 5.76 100 2727 Ponda 92.75 7.25 100 96561 Teswadi 93.73 6.27 100 552831 Mormugao 93.27 6.74 100 225849 Salcete 94.16 5.87 100 472367 Quepem 96.39 3.61 100 1939 Canacona 87.14 12.87 100 28042 Sanguem 91.87 8.13 100 7389 Total 92.84 7.16 100 1898853 Collection of Domestic Tourism Statistics For the State of Goa 43 In the above table - 5.9 distributions of tourists according to the place of stay (for domestic tourists) have been discussed. A detailed breakup according to the tourists staying in different accommodation units and with friends and relatives has been estimated. As most of the foreign tourists stay in accommodation units we have not tried

to categorize them separately. 92.84 friends and relatives. Distribution of tourist staying in accommodation units according to type of accommodation: Table 5.10 presents distribution of domestic tourists staying in accommodation units according to the type of accommodation. Table 5.10 Distribution of Domestic Tourists by Type of Accommodation Units Percentage Distribution The percentage of domestic tourists stayed in accommodation units is

Other 7.16 percent domestic tourists preferred to stay with their

Un Name of the starred Talukas Starred hotel Hotel Guest house/ rest house Youth hostel DormitoryDharmasala Others All Domestic

tourists Col.-1 Col-2 Col-3 Col-5 Col-6 Col-7 Col-8 Col-9 Col-10 Col-11 Pernam 3.66 44.84 31.45 2.14 6.11 3.43 8.37 100 21063 Bardez 10.86 39.58 33.07 2.18 5.68 2.53 6.1 100 470351 Bicholim 15.77 31.96 31.79 1.67 8.22 0 10.39 100 19734 Satari 0.86 39.16 37.84 1.81 4.69 3.81 11.84 100 2727 Ponda 0.86 42.08 36.26 0.27 2.41 10.04 8.09 100 96561 Teswadi 16.66 43.33 32.44 0.27 1.53 0.06 5.71 100 552831 Mormugao 10.41 44.48 24.62 1.78 2.78 4.2 11.73 100 225849 Salcete 23.72 39.84 29.82 1.53 0.52 0.01 4.58 100 472367 Quepem 0.86 39.47 35.17 1.67 5.41 4.75 12.68 100 1939 Canacona 9.86 41.9 29.88 1.73 3.3 6.03 7.31 100 28042 Sanguem 2.6 44.47 33.82 1.95 4.31 4.25 8.6 100 7389 Total 11.46 39.58 33.22 1.65 3.08 2.61 8.41 100 1898853 hotels. Percentage As per the survey data around 11.46% tourists stayed in starred

of tourists who stayed in starred hotels is 23.72% in Salcate followed by 16.66% in Teswadi. quite Around 39.58% people stayed in un-starred hotels. Guesthouses were

popular with almost 33% of the domestic tourists preferring as their choice of accommodation.Collection of Domestic Tourism Statistics For the State of Goa 44 Table 5.11 Distribution of Foreign Tourists by type of Accommodation unit Name of the Talukas

Starred hotels Un starred hotels Guest house/ Rest house Others All Foreign tourists Pernam 55.3 25.8 16.6 2.3 100 4432 Bardez 74.3 10.1 13.3 2.3 100 122912 Bicholim 70.8 19.7 8.4 1.1 100 1512 Satari 40.3 38.5 18 3.2 100 425 Ponda 50.3 27.9 16.3 5.5 100 4749 Teswadi 61.2 23.8 10.7 4.3 100 80590 Mormugao 65.3 18.4 13.1 3.2 100 23854 Salcete 62.5 20.5 15.7 1.3 100 99461 Quepem 38.9 32.8 25.2 3.1 100 189 Canacona 43.3 31.6 22.8 2.3 100 9152 Sanguem 37.2 33.9 25.2 3.7 100 1120 TOTAL 65.7 18 13.7 2.6 100 348396 also stayed Majority of the foreign tourists stayed in starred hotels (65.7%) . They

in un-starred hotels and guest / rest houses and their percentage are 18 and 13.7 respectively. Table 5.12 Distribution of All Tourists by type of Accommodation unit Name of

the Talukas Starred hotel Un starred hotel Guest house/ Rest house Youth hostel Dormitory Dharmasala Others All All tourists Pernam 12.6 41.5 28.9 1.8 5.1 2.8 7.3 100 25495 Bardez 24 33.5 29 1.7 4.5 2 5.3 100 593263 Bicholim 19.7 31.2 30.2 1.6 7.6 0 9.7 100 21246 Satari 6.2 39.1 35.2 1.5 4.1 3.3 10.6 100 3152 Ponda 3.2 41.4 35.3 0.3 2.3 9.6 7.9 100 101310 Teswadi 22.3 40.8 29.7 0.2 1.3 0.2 5.5 100 633421 Mormugao 15.7 42 23.5 1.6 2.5 3.8 10.9 100 249703 Salcete 30.5 36.4 27.4 1.3 0.4 0.01 4 100 571828 Quepem 4.3 38.9 34.3 1.5 4.9 4.3 11.8 100 2128

Canacona 18.1 39.4 28.1 1.3 2.5 4.5 6.1 100 37194 Sanguem 7.2 43.1 32.7 1.7 3.7 3.7 7.9 100 8509 TOTAL 22.9 37.8 28.5 1.1 2.3 1.5 5.9 100 2247249 guest / rest 37.8 percent tourists preferred to stay in un-starred hotels followed by

houses (28.5%) and starred hotels (22.9%)Collection of Domestic Tourism Statistics For the State of Goa 45 CHAPTER VI DEMOGRAPHIC PROFILE OF THE TOURISTSCollection of Domestic Tourism Statistics For the State of Goa 46 DEMOGRAPHIC PROFILE OF THE TOURISTS In this section, profile of domestic and foreign tourists in terms of their education, gender and annual income have been analyzed. 6.1. Classification According to Level of Education: Table-6.1 shows Percentage distribution of tourists according to the level of education of the head of the group: Table 6.1 Distribution of Tourists as per level of Education Level of Education Percentage distribution Domestic Foreign All tourists No Education 0.98 0.24 0.75 Secondary/Upper Secondary 24.15 9.25 19.79 Higher education 42.21 39.23 40.60 Technical Education 14.77 24.97 17.94 Professional education 17.90 26.32 20.92 All 100.00 100.00 100.00

 respective

42.21 % of the domestic tourists have got higher education in their

fields where as 26.32 % foreign tourists have professional qualification to their credit. 6.2 Classification according to Sex Table 6.2: Percentage distribution according to Sex: Sex Domestic Foreign All tourists Male 69.83 65.66 68.45 Female 30.17 34.34 31.55 All 100.00 100.00 100.00 In case of both domestic as well as foreign, maximum number of tourists is male. Collection of Domestic Tourism Statistics For the State of Goa 47 6.3 Classification of According to Occupation Table 6.3 Percentage distribution according to Occupation of the head of the group: Occupation Percentage distribution Domestic Foreign All tourists Business 23.78 20.54 21.60 Professional 17.65 33.31 24.25 Govt Service 17.20 6.37 10.72 Pvt Service 29.07 28.85 34.69 Agriculture 3.97 0.70 2.58 Student researcher 3.00 2.52 2.00 Housewife 1.08 0.43 0.68 Retired Person 1.11 1.69 1.02 Others 3.14 1.66 2.46

 where as 20.54

Around 23.78 % domestic tourists are from business background

% of foreign tourists are from business background. as only Around 17.20 % of domestic tourists are in government service where

6.37 % of foreign tourists are in government jobs. 6.4 Classification of According to household income Table 6.4 Percentage distribution according to the annual income of the household: Annual income of the household: Domestic tourists Percentage distribution Up to 1 Lakh 20.82 1-2 Lakh 33.90 2-5 Lakh 29.94 5-10 Lakh 6.87 10 Lakh + 4.80 NA/DK 3.67 All 100.00 household income Around 20.82 % of the domestic tourists belong to the annual

group of Rs 1 lakh. Another 33.90% belong to the income group of Rs 1 to 2 lakh. Statistics For the State of Goa 48 6.5 Purpose of Visit Table 6.5 Main purposes of visit of tourists: Main Purpose of Percentage distribution Visit Domestic Foreign All tourists NA/DK Not Available / Dont Know Collection of Domestic Tourism

Leisure 83.56 86.49 85.00 Visiting Friends & Relatives 4.42 3.89 3.25 Business 3.14 2.49 2.67 Health 0.77 3.68 2.13 Social 2.32 0.73 1.48 Pilgrim 2.59 3.12 3.15 Education 0.95 0.22 0.62 Conference 0.57 0.36 0.57 Employment 1.08 0.07 0.68 Sports 0.60 0.13 0.46 for the Maximum percentage of tourists both domestic & foreign visits Goa

purpose of spending their leisure time. The above data have been graphically represented below. Percentage distribution according to purpose of Visit 0 10 20 30 40 50 60 70 80 90

100 Leisure Visiting Friends Busine Health Social Pilgrim Education Conference Employment Sports Purpose of visit Percentage Domes tic For eign A ll touris tsCollection of Domestic Tourism Statistics For the State of Goa 49 6.6 Package Tour Table 6.6 Percentage of tourist who availed the package tour facility. Availed Percentage distribution Package Tour Domestic Foreign All tourists Package Tour 7.35 32.32 13.10 Estimated No of Tourists 125797 112968 238765

 tour facility,

A very small percentage of Indian tourists have availed the package

where as a sizable percentage (32.32%) of foreign tourists have availed this facility. 6.7 Travel Arrangements Table 6.7 Distribution of tourists by different modes of travel arrangements: Availed Travel Percentage distribution Arrangements Domestic Foreign All tourists Self 81.08 43.90 66.84 Office/Employer 1.58 1.78 1.70 Travel Agent 11.07 25.81 16.86 Tour Operator 3.42 26.93 10.17 Others 2.85 1.59 2.43 ALL 100.00 100.00 100.00 6.8 Number of Nights Stay Table 6.8 Distribution of tourists according to number of nights staying in accommodation Units: Percentage distribution according to number of nights stay Estimated no. Type of tourists 1 2 3 4 5 6 7 8 8+ Domestic 5.28 12.41 18.67 21.44 15.35 11.24 8.06 5.60 2.13 1862704 Foreign 1.18 1.89 9.17 8.12 10.29 11.40 16.05 11.39 30.51 348370 All 4.10 9.06 15.38 15.53 12.86 11.41 11.12 8.18 12.65 2211074

 than 8 days.

Majority of foreign tourists around 30.51% of Goa stayed for more

Only 2.13 % domestic tourists stayed for more than 8 days. Collection of Domestic Tourism Statistics For the State of Goa 50 Graphical representation: Percentage distribution according to number of night's stay 0 5 10 15 20 25 30 35 1 2 3 4 5 6 7 8 8+ Number of nights Percentage Domes tic For eign A ll 6.9. Average Length of stay in accommodation Units Table 6.9 Average Length (number of nights) of stay in Accommodation Units: Statistics Generated Domestic Foreign All Tourists Average no of nights visitors stay 4.20 9.08 7.41

 in

Average number of nights a foreign tourist stayed in Goa is quite high

comparison to the domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 51 CHAPTER-VII TRENDS IN TOURISTS ACCOMMODATION UNITS Collection of Domestic Tourism Statistics For the State of Goa 52 TRENDS IN TOURISTS ACCOMODATION UNITS In this chapter statistics related to tourists staying in accommodation units and employment statistics with reference to accommodation units have been analyzed. In particular the number of tourists and the bed nights they spent in Goa have been presented. The trends among domestic tourists from different states and foreign tourists also have been analyzed. Also employment statistics according to standard classification along with the employment trends for different categories of hotels/ accommodation units have been presented. 7.1 TOURISTS BED NIGHTS SPENT Table 7.1 Guests Checked in and Bed Night Spent: Name of the Talukas No of Guests checked in Total no of bed/nights spent Domestic Foreign Domestic Foreign Pernam 25166 6423 103656 44601 Bardez 465802 107495 1933579 848351 Bicholim 37296 4804 147473 35692 Satari 4176 671 19836 5221

Ponda 101835 7044 431253 61038 Teswadi 523835 84394 2135427 625193 Mormugao 193910 29743 784616 220898 Salcete 458213 91450 1919725 699346 Quepem 5760 1073 22342 7107 Canacona 44886 12925 226513 103793 Sanguem 7415 2348 44976 21341 Total 1868294 348370 7769396 2672581 accommodation The number of domestic tourists and foreign tourists checked in

units were 18,68,294 and 3,48,370 respectively. 28% of the The ratio between domestic to foreign tourists is 5:1. Teswadi is the main tourist place of Goa, which attracts more than

domestic tourists followed by Bardez 25%. Collection of Domestic Tourism Statistics For the State of Goa 53 7.2 NUMBER OF TOURISTS BED NIGHTS SPENT: Trends of domestic tourists from selected states. Table 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat Name of the Talukas Andhra

Pradesh Assam Bihar Chhattisgarh Gujarat No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/

Nights spent Pernam 1368 6042 68 325 1062 4260 23 88 1799 7451 Bardez 18594 80265 1568 7626 20137 83809 770 3216 34360 137504 Bicholim 2215 9223 66 321 1464 5648 21 85 2601 10039 Satari 247 996 4 19 165 668 0 0 258 1100 Ponda 3582 22110 307 1499 4385 20486 163 642 7399 33140 Teswadi 21328 98432 2142 9821 23146 88076 1247 4907 37870 146661 Mormugao 7951 38074 701 3411 8590 36035 474 1871 14715 61648 Salcete 19896 91119 1540 7378 21271 90602 885 3464 33491 141424 Quepem 482 1984 1 5 364 1420 0 225 414 1564 Canacona 1913 9765 120 577 2579 9393 37 146 4078 15085 Sanguem 484 1968 10 49 443 1728 4 13 614 2327 Total 78060 359978 6527 31031 83606 342125 3624 14657 137599 557943 Table 7.3 Statistics of domestic tourists from the states: Haryana, Karnataka, Kerala, Madhya Pradesh & Maharastra Name of the Talukas Haryana Karnataka Kerala Madhya Pradesh Maharastra No of tourists

Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 949 3949 2727 9753 1614 5943 356 1612 3809 12758

Bardez 10673 53141 49792 173854 31363 111145 8531 38741 72492 230107 Bicholim 1211 5262 3816 13858 2408 8266 388 1780 5388 18885 Satari 172 609 605 2367 254 928 41 181 748 2591 Ponda 2619 14071 14049 42308 6932 26117 1799 8206 16603 54324 Teswadi 11009 61091 56557 182405 36089 130400 11028 46647 81974 254066 Mormugao 5055 21618 22472 79025 14150 50024 4063 18338 31813 98304 Salcete 9421 56216 51583 177197 33226 121779 9020 39453 71598 227450 Quepem 459 1814 664 2528 538 2073 26 116 929 2890 Canacona 1386 8492 5257 17898 3199 11905 617 2808 7093 20831 Sanguem 494 2009 732 2775 526 1851 72 319 1073 3773 Total 43448 228272 208254 703968 130299 470431 35941 158201 293520 925979Collection of Domestic Tourism Statistics For the State of Goa 54 Table 7.4 Statistics of domestic tourists from the states: Orissa, Punjab, Rajastan, Tamilnadu & Uttar Pradesh Name of the Talukas Orissa Punjab Rajastan Tamilnadu Uttar Pradesh No of tourists Bed/

Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 430 1596 1441 6606 1055 3313 963 3459 958 4273 Bardez 10997 47026 20828 99992 23888 79889 19312 73933 19755 92070 Bicholim 776 2794 2459 9751 2315 8222 2193 7890 935 4272

Satari 46 165 416 2073 69 2855 192 724 114 513 Ponda 2421 10248 4192 20826 5337 18689 4398 19865 4467 17812 Teswadi 12407 50671 22720 109578 26427 90970 22130 80606 21268 97943 Mormugao 4850 20336 9005 44024 11674 36420 7906 31300 8409 39059 Salcete 11038 45667 19791 100301 23947 75413 16805 67126 19285 87674 Quepem 30 115 320 1336 50 227 171 537 94 399 Canacona 712 2555 2766 12437 2067 5814 1272 4964 1300 6006 Sanguem 92 365 280 1215 144 666 158 606 212 947 Total 43799 181538 84218 408139 96973 322478 75500 291010 76797 350968 Table 7.5 Statistics of domestic tourists from the states: West Bengal, Delhi North Eastern states (which includes: -Assam, Manipur, Goa, Nagaland, Arunachal Pradesh, Sikkim, Mizoram & Meghalaya)& Other States (which includes:Himachal Pradesh, Jammu & Kashmir, Jharkhand, Uttaranchal and union territories of India) Name of the Talukas West Bengal Delhi North East Other States No of tourists Bed/ Nights spent No of tourists Bed/ Nights

spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 2052 8862 3356 14852 203 789 933 7725 Bardez 35223 169767 67630 307668 4871 19477 15018 124349 Bicholim 2479 9949 5372 22258 204 814 985 8156 Satari 302 1253 408 1763 21 87 114 944 Ponda 6522 30348 11501 51911 962 3900 4197 34751 Teswadi 39525 191864 74180 327026 5681 22617 17107 141646 Mormugao 14025 71439 24903 116668 2130 8543 1024 8479 Salcete 34175 166444 61437 278615 5064 20356 14740 122047 Quepem 343 1406 776 2953 16 63 83 687 Canacona 3171 14667 5932 73101 325 1276 1062 8793 Sanguem 597 2582 1209 19769 53 209 218 1805 Total 138414 668581 256704 1216584 19530 78131 55481 459382 Collection of Domestic Tourism Statistics For the State of Goa 55 Table 7.6 Trends among domestic tourists No of tourists checked in the accommodation units in Goa from various states. State No. of Tourists %

ANDHRA PRADESH 78060 4.18 ASSAM 6527 0.35 BIHAR 83606 4.47 CHHATTISGARH 3624 0.19 GUJARAT 137599 7.36 HARYANA 43448 2.33 KARNATAKA 208254 11.15 KERALA 130299 6.97 MADHYA PRADESH 35941 1.92 MAHARASHTRA 293520 15.71 ORISSA 43799 2.34 PUNJAB 84218 4.51 RAJASTHAN 96973 5.19 TAMIL NADU 75500 4.04 UTTAR PRADESH 76797 4.11 WEST BENGAL 138414 7.41 DELHI 256704 13.74 NORTH EAST 19530 1.05 OTHER STATES 55481 2.97 TOTAL 1868294 100 Table 7.7 No of bed nights spent: No. of bed nights spent in the accommodation units in Goa from various states. State Bed Nights Spents % ANDHRA PRADESH 359978 4.63 ASSAM 31031 0.40

BIHAR 342125 4.40 CHHATISGARH 14657 0.19 GUJARAT 557943 7.18 HARYANA 228272 2.94 KARNATAKA 703968 9.06 KERALA 470431 6.05 MADHYA PRADESH 158201 2.04 MAHARASHTRA 925979 11.92 ORISSA 181538 2.34 PUNJAB 408139 5.25 RAJASTHAN 322478 4.15 TAMIL NADU 291010 3.75 UTTAR PRADESH 350968 4.52 WEST BENGAL 668581 8.61 DELHI 1216584 15.66 NORTH EAST 78131 1.01 OTHER STATES 459382 5.91 TOTAL 7769396 100Collection of Domestic Tourism Statistics For the State of Goa 56 checked in was For the state as a whole, maximum number of domestic tourists

from Maharastra (15.71%) followed by Delhi (13.74%) and Karnataka (11.15%). 7.8 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. This table presents the statistics of foreign tourists coming from different nations: USA, UK, Netherlands, Germany & China Name of

the Talukas USA UK Netherlands Germany China No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/

Nights spent Pernam 1118 6777 1611 12441 349 2246 240 1880 62 477 Bardez 14625 132584 22806 224748 2334 19642 5634 52005 1410 12038 Bicholim 623 4061 1075 10010 297 2354 489 3637 185 1446 Satari 160 1298 192 1693 59 459 40 405 1 10 Ponda 1055 12029 1634 15750 195 1568 278 2537 60 511 Teswadi 13068 96905 19103 172033 2541 18981 4645 39270 1542 11434 Mormugao 4015 33344 6815 60114 846 6805 1484 12591 598 4340 Salcete 13178 102812 20103 194430 2074 15910 4416 38557 1282 10317 Quepem 326 2141 344 2781 40 229 46 478 1 4 Canacona 1540 12127 2387 20241 347 2067 411 3583 109 889 Sanguem 248 1661 332 2631 37 189 60 562 6 47 Total 49956 405739 76402 716872 9119 70450 17743 155505 5256 41513 7.9 Number of Tourists Bed Nights Spent: Trends among Foreign tourists from different countries. Statistics of foreign tourists coming from different nations: South Africa, France, Sweden, Italy & Australia Name of the Talukas South Africa France Sweden Italy Australia No of tourists Bed/ Nights

spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 151 1195 305 2297 571 6493 106 877 176 1463 Bardez 3666 30116 7596 59565 3102 25630 2342 21421 5565 54170 Bicholim 129 1219 522 5162 148 863 139 995 57 562 Satari 4 32 9 69 29 333 2 17 18 157

Ponda 246 2164 377 3385 502 5791 132 1228 290 2906 Teswadi 3497 26817 5224 39589 2110 19229 2086 17893 3632 34246 Mormugao 1302 9818 1969 15385 1012 9587 777 5984 1128 10680 Salcete 3372 26447 5754 43885 2418 22349 1891 17010 4726 45878 Quepem 2 14 24 227 2 16 2 8 6 42 Canacona 288 2390 3845 37819 253 2457 176 1595 402 3887 Sanguem 21 178 62 551 16 146 1088 12206 46 408 Total 12678 100390 25687 207934 10163 92894 8741 79234 16046 154399Collection of Domestic Tourism Statistics For the State of Goa 57 7.10 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. Statistics of foreign tourists coming from: Canada, Portugal, Russia, Spain and other countries of the World Name of the Talukas Canada Portugal Russia Spain Others No of tourists Bed/ Nights spent No of tourists Bed/ Nights

spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 60 514 109 994 61 525 118 836 1386 5586 Bardez 1928 20892 3419 37830 1902 16807 3688 30441 27478 110462 Bicholim 23 258 44 479 27 245 40 357 1006 4044 Satari 4 28 9 67 6 49 12 97 126 507 Ponda 102 1182 196 2276 117 1049 205 2009 1655 6653 Teswadi 1284 13198 2354 24876 1351 11916 2479 20504 19478 78302 Mormugao 395 4129 723 7778 414 3655 771 6562 7494 30126 Salcete 1616 17576 2848 31674 1565 13768 3122 25931 23085 92802 Quepem 2 14 4 33 3 24 5 27 266 1069

Canacona 133 1437 222 2488 114 986 256 2010 2442 9817 Sanguem 18 157 38 343 22 196 34 270 320 1796 Total 5565 59385 9966 108838 5582 49220 10730 89044 84736 341164 7.10a Trends of foreign tourists No of tourists checked in the accommodation units of Goa by Foreign Tourists. Country No of Tourists % USA 49956 14.34 UK 76402 21.93 Netherlands 9119 2.62 Germany 17743 5.09 China 5256 1.51 South Africa 12678 3.64 France 25687 7.37 Sweden 10163 2.92 Italy 8741 2.51 Australia 16046 4.61 Canada 5565 1.60 Portugal 9966 2.86 Russia 5582 1.60 Spain 10730 3.08 Others 84736 24.32 Total 348370 100.00Collection of Domestic Tourism Statistics For the State of Goa 58 7.11 Trends of foreign tourists: country wise No of bed nights spent in the accommodation units in Goa by foreign tourists.

Country Bed nights spent % USA 405739 15.18 UK 716872 26.82 Netherlands 70450 2.64 Germany 155505 5.82 China 41513 1.55 South Africa 100390 3.76 France 207934 7.78 Sweden 92894 3.48 Italy 79234 2.96 Australia 154399 5.78 Canada 59385 2.22 Portugal 108838 4.07 Russia 49220 1.84 Spain 89044 3.33 Others 341164 12.77 Total 2672581 100 7.12 Employment Statistics: Starred Accommodation In this report the employee status of the last month has been presented since this is the latest one. Besides that we have given an average of employees required by the accommodation units. Departments Number of Permanent employees No. & %

Number of Causal/temporary employees No. & % Total Number of Employee No. & % Management Team 75 5.07 12 1.50 87 3.82 Front Office 105 7.10 22 2.75 127 5.58 F&B (Service) 265 17.93 230 28.79 495 21.74 F&B (Kitchen) 190 12.86 120 15.02 310 13.61 House Keeping 270 18.27 175 21.90 445 19.54 Accounts 88 5.95 -- 0.00 88 3.86 EDP 64 4.33 -- 0.00 64 2.81 Security 82 5.55 -- 0.00 82 3.60 Sales & Marketing 31 2.10 -- 0.00 31 1.36 Purchase & Stores 36 2.44 -- 0.00 36 1.58 Human Resource 45 3.04 -- 0.00 45 1.98 Collection of Domestic Tourism Statistics For the State of Goa 59 Public Relation 18 1.22 -- 0.00 18 0.79 Engineering 25 1.69 -- 0.00 25 1.10 Telephone 47 3.18 5 0.63 52 2.28 Health Club 30 2.03 -- 0.00 30 1.32 Laundry 45 3.04 -- 0.00 45 1.98 Other department 62 4.19 235 29.41 297 13.04

Total 1478 100 799 100 2277 100 permanent and In case of the starred accommodation units the average number of

casual employees were 1478 and 799 respectively. Among the permanent employees the share of house keeping staff is very high i.e. 270 (18.27%) 7.13 Employment Statistics: Unstarred Accommodation Departments Number of Permanent Employees No. & % Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 261 15.70 -- 0 261 13.26 Front Office 107 6.44 -- 0 107 5.44 F&B (Service) 297 17.87 -- 0 297 15.09 F&B (Kitchen) 180 10.83 -- 0 180 9.15 House Keeping 276 16.61 -- 0 276 14.02 Accounts 56 3.37 -- 0 56 2.85 EDP 7 0.42 -- 0 7 0.36 Security 82 4.93 -- 0 82 4.17 Sales & Marketing 47 2.83 -- 0 47 2.39 Purchase & Stores 31 1.87 -- 0 31 1.58 Human Resource 8 0.48 -- 0 8 0.41

Public Relation 17 1.02 -- 0 17 0.86 Engineering 9 0.54 -- 0 9 0.46 Telephone 49 2.95 -- 0 49 2.49 Health Club 0 0.00 -- 0 0 0.00 Laundry 107 6.44 -- 0 107 5.44 Other department 135 8.12 306 100 441 22.41 Total 1662 100 306 100 1968 100 of permanent In case of the un-starred accommodation units surveyed the number

and causal employees were 1662 and 306 respectively. very high. Among the permanent employees the share of F & B (service) staff is

That is 297, which is almost 17.87% of the total no of permanent employees.Collection of Domestic Tourism Statistics For the State of Goa 60 7.14 Employment Statistics: Other Accommodation Departments Number of Permanente Employees No. & % Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 513 26.01 102 11.22 615 21.35

Front Office 81 4.11 91 10.01 172 5.97 F&B (Service) 62 3.14 -- 0.00 62 2.15 F&B (Kitchen) 67 3.40 -- 0.00 67 2.33 House Keeping 912 46.25 427 46.97 1339 46.48 Accounts 69 3.50 -- 0.00 69 2.40 EDP -- 0.00 -- 0.00 0 0.00 Security 124 6.29 -- 0.00 124 4.30 Sales & Marketing -- 0.00 -- 0.00 0 0.00 Purchase & Stores -- 0.00 -- 0.00 0 0.00 Human Resource -- 0.00 -- 0.00 0 0.00 Public Relation -- 0.00 -- 0.00 0 0.00 Engineering -- 0.00 -- 0.00 0 0.00 Telephone -- 0.00 -- 0.00 0 0.00 Health Club -- 0.00 -- 0.00 0 0.00 Laundry 61 3.09 -- 0.00 61 2.12 Other department 83 4.21 288 31.68 371 12.88 Total 1972 100 909 100 2881 100 number of With regard to the guest house /rest houses/ dharmasalas, etc the

permanent and causal employees are 1972 and 909 respectively. Among the permanent staff maximum of them are engaged in house keeping. 7.15 Employment Statistics: (Starred + Unstarred + Others) Accommodation Departments Number of Permanente Employees No. & %

Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 849 16.59 114 5.66 963 13.50 Front Office 293 5.72 113 5.61 406 5.69 F&B (Service) 624 12.19 230 11.43 854 11.97 F&B (Kitchen) 437 8.54 120 5.96 557 7.81 House Keeping 1458 28.48 602 29.91 2060 28.88 Accounts 213 4.16 0 0.00 213 2.99 EDP 71 1.39 0 0.00 71 1.00 Collection of Domestic Tourism Statistics For the State of Goa 61 Security 288 5.63 0 0.00 288 4.04 Sales & Marketing 78 1.52 0 0.00 78 1.09 Purchase & Stores 67 1.31 0 0.00 67 0.94 Human Resource 53 1.04 0 0.00 53 0.74 Public Relation 35 0.68 0 0.00 35 0.49 Engineering 34 0.66 0 0.00 34 0.48 Telephone 96 1.88 5 0.25 101 1.42 Health Club 30 0.59 0 0.00 30 0.42 Laundry 213 4.16 0 0.00 213 2.99 Other department 280 5.47 829 41.18 1109 15.55 Total 5119 100 2013 100 7132 100

 all the accommodation units.

There are 5119 & 2013 permanent and causal employees, employed in

Majority of the employees are engaged in house keeping i.e. 1458.

7.16 Employment Statistics: Restaurant S.No. Departments Number. of Permanent Employee Number of Causal/Temporary Employee Total Employee No. % No. % No. % 1 Management 171 20.96 16 3.31 187 14.40 2 Kitchen 283 34.68 217 44.93 500 38.49 3 Service 257 31.50 195 40.37 452 34.80 4 Accounts 20 2.45 12 2.48 32 2.46 5 Purchase 13 1.59 10 2.07 23 1.77 6 Store 7 0.86 5 1.04 12 0.92 7 Security 15 1.84 7 1.45 22 1.69 8 Maintenance 41 5.02 16 3.31 57 4.39 9 Delivery 9 1.10 5 1.04 14 1.08 Total 816 100.00 483 100.00 1299 100.00 restaurant units. Majority of the employees are engaged in kitchen i.e. 500 Collection of Domestic Tourism Statistics For the State of Goa There are 816 & 483 permanent and causal employees, employed in

62 7.17 Employment Statistics: Tour & Travel Agent/ Tourist Car Operator S.No. Departments Number of Permanent Employee Number of Causal/Temporary Employee Total Employee No. % No. % No. % 1 Administration 484 32.61 160 26.10 644 30.71 2 Ticketing 294 19.81 39 6.36 333 15.88 3 Foreign Exchange 105 7.08 15 2.45 120 5.72 4 Accounts 177 11.93 39 6.36 216 10.30 5 Tours 293 19.74 342 55.79 635 30.28 6 Sales & Marketing 131 8.83 18 2.94 149 7.11 Total 1484 100.00 613 100.00 2097 100.00 Tour & There are 1484 & 613 permanent and causal employees, employed in

Travel Agent / Tourist Car Operator. Majority of the employees are engaged in Administration i.e. 1458

7.18 Employment Statistics: Souvenir / Handicraft Shops 1. Permanent Employee = 120

2. Number of Causal / Temporary Employee = 8 Collection of Domestic Tourism Statistics For the State of Goa 63

CHAPTER-VIII TOURISM SUPPORT SERVICES IN GOA Collection of Domestic Tourism Statistics For the State of Goa 64 TOURISM SUPPORT SERVICES IN GOA In this chapter an attempt has been made to discuss the different support services existing in the state of Goa. The support services include the services provided by the accommodation units, Tour & Travel Operators, Restaurants and the Handicraft shops. The accommodation survey was conducted during April 2005 - March 2006 in all the listed accommodation units situated across the state of Goa based on a questionnaire prepared and provided by MoT, Government of India. Our investigators personally visited and collected data from the list of hotels provided to us by the Department. The questionnaire is appended. We covered about 80 percent of the establishments. Some hotels did not cooperate with us. In few others, we were unable to reach for various reasons. Table 8.1 provides details of hotels according to ownership. It reveals that star hotels are owned mainly in partnership or public limited company basis though in the case of two and three stars the former group has upper edge compared to all other groups. Four five star hotels are owned by corporate houses. The other category is owned by individuals or families. Table -8.1 Percentage Classification according to Ownership- Category S.No. Star Government Pub. Ltd. Co. Prv. Ltd.

Co. Single Charitable Trust Partnership 1 1 star 0 0 5.26 2.27 0.00 2.44 2 2 Star 0 10 12.28 2.27 0.00 9.76 3 3 Star 10 20 17.54 3.18 0.00 2.44 4 4 Star 0 20 3.51 0.45 0.00 2.44 5 5 Star 0 10 3.51 0.45 0.00 0.00 6 Deluxe 0 20 3.51 0.45 0.00 0.00 7 Heritage Hotel 0 0 0.00 0.00 0.00 0.00 8 Unstarred Hotel 40 20 36.84 24.09 0.00 46.34 9 Guest House 30 0 17.54 65.00 0.00 29.27 10 Tourist Bungalows 0 0 0.00 0.00 0.00 4.88 11 Dormitory 10 0 0.00 1.36 0.00 2.44 12 Youth Hostel 10 0 0.00 0.00 0.00 0.00 13 Dharamsala 0 0 0.00 0.45 0.00 0.00 Total 100 100 100 100.00 0.00 100 Collection of Domestic Tourism Statistics For the State of Goa 65 Ownership of different types of Accommodation Units 0 10 20 30

40 50 60 70 1 star 2 Star 3 Star 4 Star 5 Star Delux Heritage Hotel Unstarred Hotel Guest House Toursit Bungalows Dormitory Youth Hostel Dharamsala Percentage Government Pub. Ltd. Co. Prv. Ltd. Co. Single Charitable Trust Partnership Table no 8.2 and following graph classifies hotels according to the date of establishment. It can be seen that majority of classified hotels are established during the last one decade or so. This is particularly true of star hotels. We also note that the period also marks the professionalisation of tourist operations in Goa. So, the growth of accommodation industry is directly related to the government policy of promoting tourism in the state since the early 1990s.

Table- 8.2 Classification according to period of establishment S.No. Period (1+2) Star 3 Star (4+5+Del) Star Unstarred Guest House Others 1 20-30 Years 12.50 4.76 15.38 10.84 14.19 28.57 2 10-20 Years 25.00 28.57 38.46 36.14 24.32 14.29 3 0-10 Years 45.83 52.38 30.77 42.17 54.73 28.57 4 N.A. 16.67 14.29 15.38 10.84 6.76 28.57 Total 100.00 100.00 100.00 100.00 100.00 100.00Collection of Domestic Tourism Statistics For the State of Goa 66 Establishment of Accommodation Units 12.50 4.76 15.38 10.84 14.19 25.00 28.57 28.57 38.46 36.14 24.32 14.29 45.83 52.38 30.77

42.17 54.73 28.57 16.67 14.29 15.38 10.84 6.76 28.57 100.00 100.00 100.00 100.00 100.00 100.00 0.00 20.00 40.00 60.00 80.00 100.00 120.00 (1+2) Star 3 Star (4+5+Del) Star Unstarred Guest House Others Percentage 20-30 Years 10-20 Years 0-10 Years N.A. Total The most important aspect of any study on accommodation units is the room capacity offered to the tourists. Table no 8.3 provides an insight into the matter in the case of single room AC accommodation. Two-three star hotels contribute about one-quarter while the remaining is made available by others, including higher-class star hotels. However, Non-AC single rooms are accounted by the lower hotels. About 1/3 rd of AC

three star hotels alone provide double rooms. Dormitories are rather unavailable in the upper star hotels and wherever available they are in the NAC category. Suits and villa too are mainly provided by star hotels. Table- 8.3 Room Capacity S.No. Star Single Double Room Dormitory Suits All AC Non-AC AC Non-AC Non-AC AC Non-AC AC Non-AC 1 (1+2) Star 40 145 586 313 2 39 0 665 460 2 3 Star 75 0 1034 269 10 80 2 1189 281 3 (4+5+Del) Star 44 51 860 208 22 127 3 1031 284 4 Unstarred 97 134 656 1092 72 99 108 852 1406 5 Guest House 129 200 357 1043 92 53 98 539 1433 6 Others 13 4 9 77 40 3 0 25 121 Total 398 534 3502 3002 238 401 211 4301 3985 Collection of Domestic Tourism Statistics For the State of Goa 67 Type of Rooms in Accommodation Units 40 145 586 313 2 39 0 75 0 1034

269 10 80 44 51 2 860 208 22 127 3 97 134 656 1092 129 72 99 108 200 357 1043 92 53 98

13 4 9 77 40 3 0 0 200 400 600 800 1000 1200 AC Non - AC AC Non - AC Non - AC AC Non - AC Single Double Room Dormitory Suits Type of Rooms No. of Rooms (1+2) Star 3 Star (4+5+Delx) Star Unstarred Guest House OthersCollection of Domestic Tourism Statistics For the State of Goa 68 CHAPTER-IX TRENDS IN TOURIST EXPENDITURE Collection of Domestic Tourism Statistics For the State of Goa 69 TRENDS IN TOURIST EXPENDITURE This chapter deals with the expenditure incurred by the tourists in the course of their visit.

For the purpose of analysis the items of expenditure have been classified as per the standard norms. Table 9.1 Percentage distribution of tourist expenditure on different items by: domestic, foreign and all tourists. Heads of Expenditure Details of Expenditure Domestic (% of Expenditure) Foreign (% of Expenditure) All Tourists (% of Expenditure) Accommodation Accommodation Services 30.47 31.96 31.47 Food 20.65 21.12 20.70 Processed Food 3.45 4.38 3.69 Alcohol 5.44 7.92 6.09 Food & Beverage Tobacco Products 0.81 0.77 0.76 Transport Services Rental 9.71 8.63 9.13

Transport Services Travel Agencies & Similar 3.55 4.82 4.01 Other Recreation Other Recreational Service 3.45 4.03 3.65 Durable Goods Durable Goods 6.84 2.02 4.90 Clothing & Garments 7.69 5.52 6.69 Foot Wear 3.18 2.15 2.78 Gems & Jewelers 2.43 5.06 3.96 Toiletries 0.76 0.30 0.61 Shopping Books & Magazines 0.40 0.98 0.66 Health Health & Medicines 0.44 1.08 0.76 Miscellaneous Miscellaneous 0.73 0.41 0.73 All All 100.00 100.00 100.00 on Domestic tourists major item of expenditure accounting 30.47% was

accommodation service. This was followed by expenditure on fooding 30.35% and travel 13.26%.Collection of Domestic Tourism Statistics For the State of Goa 70 Graph Percentage distribution of Tourist's expenditure on different items 0 20 40

60 80 100 120 Accommodation Services Processed Food Tobacco Products Travel Agencies & Durable Goods Foot Wear Toiletries Health & Medicines All Different Items Percentage Domes tic For eign All Tourists Combined Table 9.2 Average expenditure per tourist per visit: domestic, foreign and all tourists

Statistics generated Domestic Foreign All Tourists Average expenditure per tourist per visit Rs. 4,707 Rs. 20,401 Rs. 7,069(WA) foreign tourist spent Rs 20,401 per visit. Table 9.3 Average expenditure per tourist per Day: domestic, foreign and all tourists Statistics generated Domestic Foreign All Tourists Average expenditure per tourist per day Rs. 1,081 Rs. 2,415 Rs 1,285 (WA) foreign tourist spent Rs 2,415 per day. Table 9.4 Total annual expenditure: domestic, foreign and all tourists (Rs. in Crore) Statistics generated Domestic Foreign All Tourists Expenditure tourist 893.71 687.7 1581.41 Total annual expenditure of tourists is estimated as Rs 1581.41 crores. Collection of Domestic Tourism Statistics For the State of Goa 71 Tables 9.5 Expenditure incurred on this trip prior to entering the state: percentage distribution: Heads of Expenditure On an average a domestic tourist spent Rs 1,081 per day where as a On an average a domestic tourist spent Rs 4,707 per visit where as a

Details Of Expenditure Domestic (%) Foreign (%) All Tourists (%) Accommodation Accommodation Services 7.42 20.12 11.93 Food 6.69 8.90 8.17 Processed Food 8.92 3.08 5.71 Alcohol 3.53 2.76 2.73 Food & Beverage Tobacco Products 1.75 0.32 1.16 Transport Services Rental 10.89 7.58 8.40 Travel Agencies & Similar 7.05 5.94 6.02 Transport Services Main transport used 39.23 46.67 44.29 Other Recreation Other Recreational Service 2.07 0.80 1.68 Durable Goods Durable Goods 1.81 0.52 1.27 Clothing & Garments 3.67 2.83 3.18 Foot Wear 0.73 1.18 0.66 Gems & Jewelers 1.54 0.73 1.17 Toiletries 0.11 0.36 0.24 Shopping Books & Magazines 1.67 1.27 1.47 Health Health & Medicines 1.09 0.38 0.85

Miscellaneous Miscellaneous 1.83 0.28 1.10 All All 100.00 100.00 100.00 transport services followed by food. The main item for which the tourists spent maximum money was for

Graph Expenditure Incurred prior to Goa Trip 0 20 40 60 80 100 120 Accommodation Processed Tobacco Travel Other Clothing & Gems & Books & Miscellaneous Different items Percentage

Domes tic For eign All Tourists CombinedCollection of Domestic Tourism Statistics For the State of Goa 72 Revenue and Expenditure Revenue and expenditure of Goa tourism is presented below: Table 9.6 Revenue & Expenditure of Goa Tourism Rupees in lakhs S.No. Financial Year Revenue % Change Expenditure % Change 1 2002-03 100.00 2288.72 2 2003-04 126.50 26.50 2845.61 24.33 3 2004-05 106.05 -16.17 2811.45 -1.20 4 2005-06 130.14 22.72 2951.58 4.98 100.00 126.50 106.05 130.14 0.00 50.00 100.00 150.00 Rupee in lakhs 2002-03 2003-04 2004-05 2005-06 Financial Ye ar Revenue graph of Goa Tourism

Revenue 2288.72 2845.61 2811.45 2951.58 0 500 1000 1500 2000 2500 3000 Rupee in lakhs 200203 200304 200405 200506 Financial Ye ar Expenditure graph of Goa Tourism Expenditure

Revenue through tourism of the state government has increased by 26.5% & 22.72% in the financial years 2003-04 and 2005-06 respectively. But dropped by 16.17% in the 2004-05. Expenditure made by the state government in infrastructure development and other facilities to provide better facilities to the tourists are Rs.2288.72, Rs. 2845.61, Rs. 2811.45 & Rs. 2951.58 lakhs during the 2002-03, 2003-04, 2004-05 and 2005-06 respectively.Collection of Domestic Tourism Statistics For the State of Goa 73 CHAPTER-X EVALUATION OF TOURIST FACILITIES Collection of Domestic Tourism Statistics For the State of Goa 74 EVALUATION OF TOURIST FACILITIES In this chapter various tourist facilities as perceived by the domestic as well as foreign tourists have been analyzed. A: Domestic Tourists 10.1 Local Transport Table 10.1 Quality of local transport: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Excellent Good Satisfactory Poor All Pernam 3.21 36.45 39.82 20.52 100 21063 Bardez 8.25 43.2 38.35 10.2 100 470351

Bicholim 1.3 36.77 38.61 23.32 100 19734 Satari 2.2 42.99 31.28 23.53 100 2727 Ponda 5.45 46 36.5 12.05 100 96561 Teswadi 16.79 40.63 33.3 9.28 100 552831 Mormugao 9.39 43 31.88 15.73 100 225849 Salcete 13.1 43.16 31.86 11.88 100 472367 Quepem 1.1 32.15 31.82 34.93 100 1939 Canacona 1.9 31.11 29.62 37.37 100 28042 Sanguem 7.3 35.92 33.25 23.53 100 7389 Total 11.41 42.05 34.44 12.1 100 1898853 transport system of Goa. Graph Domestic Tourist's perception on Local Transport system of Goa 0 10 20 30 40 50 Pernam Bardez Bicholim Satari Ponda More than 12.1 % of the tourists are not satisfied with the local

Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL Talukas Percentage Excellent Good Satisfactory PoorCollection of Domestic Tourism Statistics For the State of Goa 75 10.2 Accommodation Table 10.2 Quality of Accommodation: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Excellent Good Satisfactory Poor All Pernam 8.14 37.46 46.4 8 100 21063 Bardez 12.17 45.38 33.26 9.19 100 470351 Bicholim 4.04 33.17 48.59 14.2 100 19734 Satari 3.48 27.7 43.66 25.16 100 2727 Ponda 5.84 39.81 43.76 10.59 100 96561 Teswadi 25.85 40.26 27.63 6.26 100 552831

Mormugao 12.46 47.8 31.99 7.75 100 225849 Salcete 18.18 44.8 28.7 8.32 100 472367 Quepem 4.15 32.09 37.55 26.21 100 1939 Canacona 2.85 29.98 46.66 20.51 100 28042 Sanguem 3 28.74 40.45 27.81 100 7389 Total 14.32 41.07 34.04 10.57 100 1898853 have given For the state as a whole, around 34.04 percent of domestic tourists

satisfactory rating for the quality of accommodation units. The percentage of tourists who have given good and poor are 41.07 and 10.57 percent respectively. Around 14.32 percent have given excellent rating. Graph Domestic Tourist's perception on Accommodation units of Goa 0 10 20 30 40 50 60 Pernam Bardez Bicholim Satari Ponda Teswadi

Mormugao Salcete Quepem Canacona Sanguem TOTAL Talukas Percentage Excellent Good Satisfactory PoorCollection of Domestic Tourism Statistics For the State of Goa 76 10.3 Food Table 10.3 Quality of Food: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Very Good Reasonable Poor All Pernam 25.17 57.35 17.48 100 21063 Bardez 30.78 61.36 7.86 100 470351 Bicholim 24 57.16 18.84 100 19734 Satari 26.67 58.86 14.47 100 2727 Ponda 29.84 62.61 7.55 100 96561 Teswadi 35.61 57.96 6.43 100 552831 Mormugao 31.47 59.07 9.46 100 225849

Salcete 33.98 59.13 6.89 100 472367 Quepem 22.31 51.79 25.9 100 1939 Canacona 22.51 50.39 27.1 100 28042 Sanguem 27.72 54.8 17.48 100 7389 Total 32.5 59.31 8.19 100 1898853 10.4 Tourists Attractions Table 10.4 Quality of Tourist Sites: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Very Good Average Not Interesting All Pernam 33.38 49.79 16.83 100 21063 Bardez 38.99 53.8 7.21 100 470351 Bicholim 32.21 49.6 18.19 100 19734 Satari 34.88 51.31 13.81 100 2727 Ponda 38.05 55.05 6.9 100 96561 Teswadi 43.82 50.41 5.77 100 552831 Mormugao 39.68 51.51 8.81 100 225849 Salcete 42.19 51.58 6.23 100 472367 Quepem 30.52 44.23 25.25 100 1939 Canacona 30.72 42.83 26.45 100 28042 Sanguem 35.93 47.25 16.82 100 7389 Total 40.71 51.75 7.54 100 1898853 8.19 percent tourists are not satisfied with the quality of food of Goa.

 40.71 percentage of tourists said that the tourists attractions were very good.Collection of Domestic Tourism Statistics For the State of Goa 77 10.5 Entertainment Table 10.5 Quality of Entertainment: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Excellent Satisfactory Poor All Pernam 29.46 53.5 17.04 100 21063 Bardez 35.07 57.51 7.42 100 470351 Bicholim 28.29 53.31 18.4 100 19734 Satari 30.97 55.01 14.02 100 2727 Ponda 34.14 58.76 7.1 100 96561 Teswadi 39.91 54.11 5.98 100 552831 Mormugao 35.76 55.22 9.02 100 225849 Salcete 38.27 55.29 6.44 100 472367 Quepem 26.61 47.94 25.45 100 1939 Canacona 26.81 46.54 26.65 100 28042 Sanguem 32.01 50.96 17.03 100 7389 Total 36.79 55.46 7.75 100 1898853 10.6 Shopping Facilities Table 10.6 Quality of Shopping Facilities: Perceptions of Domestic Tourists 36.79% of tourists said that the entertainment facility was very nice.

Name of the Talukas Percentage Distribution Estimated No of Tourists Adequate Inadequate All Pernam 57.6 42.4 100 21063 Bardez 60.47 39.53 100 470351 Bicholim 55.93 44.07 100 19734 Satari 54.08 45.92 100 2727 Ponda 57.99 42.01 100 96561 Teswadi 64.48 35.52 100 552831 Mormugao 59.08 40.92 100 225849 Salcete 61.54 38.46 100 472367 Quepem 53.53 46.47 100 1939 Canacona 53.33 46.67 100 28042 Sanguem 58.14 41.86 100 7389 Total 61.3 38.7 100 1898853 38.7% of the tourists said that the shopping facility was inadequate. Collection of Domestic Tourism Statistics For the State of Goa 78 Graph Domestic Tourist's perception on shopping facilities in Goa 0 10 20 30 40

50 60 70 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL Talukas Percentage Adequate Inadequate B : Foreign Tourists 10.7 Local Transport Table 10.7: Quality of local transport: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Excellent Good Satisfactory Poor All

Estimated No of Tourists 1 Pernam 3.4 26.2 45.9 24.5 100 4432 2 Bardez 8.1 51.6 35.4 4.9 100 122912 3 Bicholim 1.9 39 40.3 18.8 100 1512 4 Satari 1.2 47.5 31.3 20 100 425 5 Ponda 5.6 49.2 33.7 11.5 100 4749 6 Teswadi 19.1 38 30.5 12.4 100 80590 7 Mormugao 7.7 45 37.7 9.6 100 23854 8 Salcete 16.4 38.1 31.7 13.8 100 99461 9 Quepem 1.5 33.9 26.5 38.1 100 189 10 Canacona 1 33.8 28.4 36.8 100 9152 11 Sanguem 8.1 38.9 31.3 21.7 100 1120 Total 12.7 43.2 33.3 10.8 100 348396 transport system of More than 10% of the tourists were not satisfied with the local

Goa.Collection of Domestic Tourism Statistics For the State of Goa 79 Graph Foreign Tourist's perception on Local Transport system of Goa 0 10 20 30 40

50 60 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Talukas Percentage Excellent Good Satisfactory Poor 10.8 Accommodation Table 10.8 Quality of Accommodation: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Excellent Good Satisfactory Poor All Estimated No of

Tourists 1 Pernam 9.8 33.3 42.8 14.1 100 4432 2 Bardez 7.5 45.8 39.9 6.8 100 122912 3 Bicholim 7 32.5 45.5 15 100 1512 4 Satari 1.4 28 47.5 23.1 100 425 5 Ponda 3.1 43.4 46.2 7.3 100 4749 6 Teswadi 26.3 37.6 28.8 7.3 100 80590 7 Mormugao 10.6 52.5 30.9 6 100 23854 8 Salcete 11.2 47.6 36.8 4.4 100 99461 9 Quepem 3.7 31.7 39.2 25.4 100 189 10 Canacona 3.2 31.7 46.2 18.9 100 9152 11 Sanguem 3.4 29.1 44.9 22.6 100 1120 Total 12.9 44.2 36.2 6.7 100 348396 rating for For the state as a whole, around 36.2 per cent have given satisfactory

the quality of accommodation units. The percentage of tourists who have given good and poor are 44.2 and 6.7 percent respectively. Around 12.9 percent have given excellent rating. Collection of Domestic Tourism Statistics For the State of Goa 80 Graph Foreign Tourist's perception on Accommodation units of Goa 0 10 20 30 40

50 60 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Talukas Percentage Excellent Good Satisfactory Poor 10.9 Food Table 10.9 Quality of Food: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Very Good Reasonable Poor All Estimated No of

Tourists 1 Pernam 19.4 64.7 15.9 100 4432 2 Bardez 33.5 58.2 8.3 100 122912 3 Bicholim 23.9 61.5 14.6 100 1512 4 Satari 28.1 59.1 12.8 100 425 5 Ponda 31.2 59.6 9.2 100 4749 6 Teswadi 37.2 59.3 3.5 100 80590 7 Mormugao 33.6 57.9 8.5 100 23854 8 Salcete 35.3 58.8 5.9 100 99461 9 Quepem 20.8 51.9 27.3 100 189 10 Canacona 21.7 49 29.3 100 9152 11 Sanguem 29.3 52.1 18.6 100 1120 Total 34.3 58.5 7.2 100 348396 7.2 percent tourists were not satisfied with the food quality of Goa. Collection of Domestic Tourism Statistics For the State of Goa 81 10.10 Tourist Attractions Table 10.10 Quality of Tourist Sites: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Very Good Reasonable Poor All Estimated No of Tourists 1 Pernam 31.3 52.6 16.1

100 4432 2 Bardez 40.3 54.5 5.2 100 122912 3 Bicholim 30.7 52.8 16.5 100 1512 4 Satari 36.3 52.8 10.9 100 425 5 Ponda 40.2 52.4 7.4 100 4749 6 Teswadi 45.8 52.7 1.5 100 80590 7 Mormugao 38.2 50.7 11.1 100 23854 8 Salcete 44.1 48.6 7.3 100 99461 9 Quepem 29.3 46.8 23.9 100

189 10 Canacona 32.8 43.6 23.6 100 9152 11 Sanguem 37.6 49.3 13.1 100 1120 Total 42.1 51.8 6.1 100 348396 was very good. 10.11 Entertainment Table 10.11 Quality of Entertainment: Perception of Foreign Tourists Percentage Distribution Name of the Taluka's Excellent Satisfactory Poor All Estimated No of Tourists Pernam 28.3 50.4 21.3 100 4432 Bardez 36.4 56.7 6.9 100 122912 Bicholim 28.8 55.9 15.3 100 1512 Satari 31.1 57.3 11.6 100 425 Ponda 32.2 60.9 6.9 100 4749 Teswadi 37.6 57.1 5.3 100 80590 At the state level 42.1% of tourists said that the tourists attraction

Mormugao 29.3 59.4 10.3 100 23854 Salcete 34.2 60.5 5.3 100 99461 Quepem 28.6 47.8 23.6 100 189 Canacona 25.2 45.3 29.5 100 9152 Sanguem 27.9 54 18.1 100 1120 Total 35.1 57.7 7.2 100 348396 facility was Majority of the tourists (57.7 percent) said that the entertainment

satisfactory.Collection of Domestic Tourism Statistics For the State of Goa 82 10.12 Shopping Facilities Table 10.12 Quality of Shopping Facilities: Perceptions of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Adequate Inadequate All Estimated No of Tourists 1 Pernam 55.7 44.3 100 4432 2 Bardez 58.7 41.3 100 122912 3 Bicholim 56.5 43.5 100 1512 4 Satari 55.2 44.8 100 425 5 Ponda 59.1 40.9 100 4749 6 Teswadi 61.3 38.7 100 80590 7 Mormugao 60.8 39.2 100 23854 8 Salcete 60.4 39.6 100 99461

9 Quepem 51.5 48.5 100 189 10 Canacona 53.8 46.2 100 9152 11 Sanguem 59.7 40.3 100 1120 Total 59.8 40.2 100 348396 inadequate. Graph Foreign Tourist's perception on shopping facilities in Goa 0 20 40 60 80 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Taluka More than 40 percent of the tourists say that the shopping facility was

Percentage Adequate InadequateCollection of Domestic Tourism Statistics For the State of Goa 83 CHAPTER-XI AWARENESS OF TOURIST PLACES OF NORTH EAST STATES AND BUDDHIST TRAVEL CENTERS Collection of Domestic Tourism Statistics For the State of Goa 84 AWARENESS OF TOURIST PLACES OF NORTH EAST STATES AND BUDDHIST TRAVEL CENTRES In this chapter the awareness and visits of the tourist to different tourist places located in Northeastern states and Buddhist centers have been discussed. 11.1 VISIT TO NORTHEAST REGION Table - 11.1 Percentage of tourists who are aware of the listed locations of Northeastern region of India. Domestic Tourists Foreign Tourists All Tourists S.No. Regions Percentage Aware Percentage Visited Percentage Aware Percentage Visited Percentage

Aware Percentage Visited 1 Arunachal Pradesh 43.84 3.98 31.77 3.45 41.97 3.9 2 Assam 53.24 3.21 22.04 2.32 48.4 3.07 3 Manipur 46.94 5.1 15.97 0.95 42.14 4.46 4 Meghalaya 40.83 4.1 26.32 4.47 38.58 4.16 5 Mizoram 36.79 3.48 11.04 0.36 32.8 3 6 Nagaland 21.38 1.81 13.07 0.21 20.09 1.56 7 Tripura 52.44 5.13 17.89 2.42 47.08 4.71 8 Sikkam 21.2 1.3 11.12 0.37 19.64 1.16 Tripura (47.08%) and Manipur (42.14%) Among those who have visited Assam are 3.07%. Level of awareness is highest in respect of Assam (48.4%) followed by

11.2 VIEWS ON MAIN ATTRACTIONS Table - 11.2 Tourists views on main attraction points Percentage Reporting Views Domestic Tourists Foreign Tourists All Tourists Have great historical significance 72.89 62.94 71.34 Have rich cultural heritage 30.15 42.95 32.13 Have scenic beauty 82.38 57.3 78.49

Are well maintained 18.54 11.95 17.52 Are major tourist attractions 52.57 23.85 48.12 Are famous in India 30.84 30.65 30.81 Are famous in the world 9.28 14.38 10.07 Are worth visiting 18.47 28.28 19.99 Are easily accessible 5.85 11.94 6.79 scenic beauty of Majority of the tourists have said that the main attraction was the

the place. Another factor as perceived by 71.34 % of the tourists was their historical significance.Collection of Domestic Tourism Statistics For the State of Goa 85 11.3 OVERALL PERCEPTION Table - 11.3 Tourists overall perception Percentage reporting Perception Domestic Tourists Foreign Tourists All Tourists Very satisfied 18.07 6.12 16.19 Quite satisfied 40.89 21.02 37.81 Not sure 2.84 1.03 2.56 Somewhat dissatisfied 15.15 52.17 20.89 Very dissatisfied 23.08 19.66 22.55 37.81% were Among the tourists who visited the northeastern part of India i.e.

quite satisfied and 16.19% were very satisfied. 20.89% of tourists were somewhat dissatisfied.

Overall perception of Tourist's on Northeastern States 16.19 37.81 2.56 20.89 22.55 Very satisfied Quite satisfied Not sure Somewhat dissatisfied Very dissatisfiedCollection of Domestic Tourism Statistics For the State of Goa 86 11.4 REASONS FOR SATISFACTION/DISSATISFACTION Table - 11.4 Tourists reason for satisfaction/dissatisfaction. Percentage Reporting Reason for satisfaction / dissatisfaction Domestic Tourists Foreign Tourists All Tourists Security Concern 49.58 50.92 49.79 Restricted moment / curves on free moment 32.22 41.93 33.73 Accessibility 28.92 40.35 30.69 Knowledgeable guides at reasonable rates 50.91 35.72 48.56 Swindlers 32.87 22.35 31.24 Internal transport at reasonable rates 51.02 42.02 49.62 Accommodation problems 62.22 54.46 61.02 Food problems 58.35 56.95 58.13 Congestion Crowded 1.14 1.07 1.13

Environment 16.59 23.46 17.66 Toilet Facilities 29.98 20.13 28.45 Discourteous behaviours 32.9 28.35 32.19 Communication 69.85 50.06 66.78 ATM & Credit Card Facilities 75.91 60.02 73.45 Others 48.44 39.13 47 problem (66.78%), The major reasons for dissatisfaction were the communication

ATM credit card facility (73.45%) and food problem (58.13%),) 11.5 REASONS FOR NOT VISITING Table - 11.5 Tourists views on not visiting Northeast tourist centers. Percentage Reporting Reasons for not Visiting Domestic Tourists Foreign Tourists All Tourists Not aware of these locations 49.2 68.16 52.14 Budgetary Constraints 36.75 55.71 39.69 Time Constraints 64.76 83.72 67.7 Not Interested 26.16 45.12 29.1 Transport Bottlenecks 35.47 54.43 38.41 Connectivity 36.75 55.71 39.69 Security Concerns 49.2 68.16 52.14 Availability of Budget Package Circuits 58.99 77.95 61.93 Others 31.2 50.16 34.14

 time

The major reasons for not visiting the northeastern region were the

constraints (67.7%) and un availability of budget package circuits (61.93%) and then security concern (52.14%). Collection of Domestic Tourism Statistics For the State of Goa 87 11.6 VISIT TO BUDDHIST CENTERS Table - 11.6 Tourists views on Buddhist centers. Domestic Tourists Foreign Tourists All Tourists Buddhist Center Percentage Aware Percentage Visited Percentage Aware Percentage Visited Percentage Aware Percentage Visited Areraj 5.14 2.43 4.9 1.5 5.1 2.29 Aurangabad 33.79 19.06 28.23 15.73 32.93 18.54 Bodhgaya 83.77 43.06 71.92 18.62 81.93 39.27 Guneri 6.74 0 4.1 0 6.33 0 Kesaria 6 0 3.65 0 5.64 0 Lauria 4.17 0 3.2 0 4.02 0 Nalanda 63.49 36.32 52.11 16.35 61.73 33.22

Rajgir 45.12 1.09 28.95 5.37 42.61 1.75 Vaishali 33.05 10.99 35.82 14.79 33.48 11.58 Vikramsilla 24.7 4.11 13.18 1.9 22.91 3.77 Ajanta & Ellora 81.79 36.32 82.74 43.36 81.94 37.41 Kalgaon 16.9 0 12.85 0 16.27 0 Khandiri 5.79 0 4.5 2 5.59 0.31 Kaushambi 12.12 0 7.4 0 11.39 0 Kushinagar 8.44 3.63 7.1 2.9 8.23 3.52 Nagarjunakonda 5.44 0 4 0 5.22 0 Ratnagiri 42.08 0 21.56 0 38.9 0 Sanchi 73.15 41.64 65.18 29.06 71.91 39.69 Saravasti 27.66 0.92 13.18 0.09 25.42 0.79 Sarnath 75.43 52.53 57.74 39.61 72.69 50.53 Udaygiri 46.77 1.81 27.29 0 43.75 1.53 Vidhisha 22.93 5.39 19.86 18.82 22.45 7.47 Other 1.76 0.8 1.67 0.52 1.75 0.76 (81.94%) Level of awareness was the highest in respect of Ajanta & Ellora

followed by Bodhgaya (81.93%) and Sarnath (72.69%). The percentages of tourists who have visited Ajanta & Ellora were 37.41. Collection of Domestic Tourism Statistics For the State of Goa 88 11.7 VIEWS ON MAIN ATTRACTIONS Table - 11.7 Tourists views on main attraction points Percentage Reporting Views Domestic

Tourists Foreign Tourists All Tourists Have great historical significance 90.94 87.39 90.39 Have rich cultural heritage 71.81 69.17 71.4 Have scenic beauty 30.92 28.28 30.51 Are well maintained 41.81 39.17 41.4 Are major tourist attractions 66.85 64.21 66.44 Are famous in India 87.19 84.55 86.78 Are famous in the world 57.7 55.06 57.29 Are worth visiting 59.92 57.28 59.51 Are easily accessible 41.77 39.13 41.36 significance. 90.39% tourists have said that historical significance was their main

Second factor as perceived by more than 86.78% of the tourists said was famous in India. 11.8 OVERALL PERCEPTION Table - 11.8 Tourists overall perception Percentage Reporting Perception Domestic Tourists Foreign Tourists All Tourists Very satisfied 35.52 33.48 35.2

Quite satisfied 31.94 26.36 31.07 Not sure 1.3 1.45 1.32 Somewhat dissatisfied 17.39 20.88 17.93 Very Dissatisfied 13.86 17.83 14.48 of India was Over all perception of tourists about different Buddhist travel centers

very good. Maximum percentage of tourists was satisfied with these sites. A very few have disappointed remarks about these tourist spots. Collection of Domestic Tourism Statistics For the State of Goa 89 Graph Overall perception of Tourist's on Bhuddhist places of Goa 35.2 31.07 1.32 17.93 14.48 Very satisfied Quite satisfied Not sur e Somewhat dissatisfied Very Dissatisfied 11.9 REASONS FOR SATISFACTION / DISSATISFACTION Table - 11.9 Tourists reason for dissatisfaction and satisfaction. Percentage Reporting Reasons for Satisfaction / dissatisfaction Domestic Tourists Foreign Tourists All Tourists

Security Concerned 16.3 11.97 15.63 Restricted moment/ curves on free movement 23.56 18.09 22.71 Accessibility 34.09 28.24 33.18 Knowledgeable guides at reasonable rates 69.73 28.57 63.35 Swindlers 14.39 23.13 15.75 Internal transport at reasonable rates 44.68 18.57 40.63 Accommodation problems 57.12 57.57 57.19 Food Problems 44.68 49.42 45.14 Congestion Crowded 35.32 32.46 34.88 Environment 21.7 13.57 20.44 Toilet Facilities 14.1 9.88 13.45 Discourteous behaviors 26.79 26.86 26.8 Communication 55.36 48.79 54.34 ATM & Credit card facilities 74.91 70.9 74.29 Other 30.3 33.07 30.73 knowledgeable Major reasons of dissatisfaction were the ATM card facility and

guides at reasonable rates. Collection of Domestic Tourism Statistics For the State of Goa 90 11.10 REASONS FOR NOT VISITING Table - 11.10 Tourists reason for not visiting the tourist places. Percentage Reporting Reasons for not Visiting Domestic Tourists Foreign Tourists

All Tourists Not aware of these locations 47.75 56.54 49.11 Budgetary constraints 27.04 25.9 26.86 Time constraints 48.18 60.24 50.05 Not interested 14.49 26.55 16.36 Transport Bottlenecks 49.18 61.24 51.05 Connectivity 14.49 26.55 16.36 Security concerns 16.55 28.61 18.42 Availability of budget package circuits 26.18 38.24 28.05 Others 19.39 31.45 21.26 bottleneck Major reasons for not visiting the Buddhist centers were the transport

(51.05%) and the time constraints (50.05%). Collection of Domestic Tourism Statistics For the State of Goa 91 ANNEXURE I.1Collection of Domestic Tourism Statistics For the State of Goa 92 ANNEXTURE:1.2 METHODOLOGY CHART FOR GOA TOURISM PROJECT. Methodology chart Task Finalization Review of Literature Review of

Best Practices Identification of Sites Qualitative Data Quantitative Data From the Tourists Accommodation Units. Tour agents. Handicraft Shops. Restaurants Tourist Sites. Other places Govt. Officials Data Coding & Analysis Draft & Final Report preparation & Submission Secondary Data

Collection Primary Data CollectionCollection of Domestic Tourism Statistics For the State of Goa 3 93 ANNEXURE I.3 1 st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th Month Month Month Month Month Month Month Month Month Month Month Month TOTAL STUDY PERIOD 12 MONTHS Sub-stages of the project work Planning -----Existing Primary Data Collection -----Task Schedule Preparation -----Finalization Of Task Schedule -----Preparation & Submission Of Inception Report -----Getting Approval Of The Inception Report -----Stage-II Secondary Data Collection Secondary Data collection ----- -----Stage-III Initial Desk Research Check List Preparation -----Data Base Preparation -----Sampling -----Stage-I Initiation of Project Work WORK PLAN

Questionnaire Preparation Stage-IV Primary Data Collection Survey Team Mobilization -----Data Collection ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Stage-V Data Compilation & Data Analysis Data Verification/Back Checking ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Coding ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Entry ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Analysis through Different Packages Like SPSS , SAS & STARTA -----Stage-VI Report Writing & Submission Submission of Monthly reports ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Submission of Quarterly reports ----Draft Report ---------------- Collection of Domestic Tourism Statistics For ---------------

Draft Report Presentation Final Report Preparation & submission the State of Goa 94 ANNEXURE-II Name of the Center (Use the codes given in the list) .

Schedule No

SURVEY OF TOURIST ACCOMMODATION UNIT (Reference period Month Month /Code Year

Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 1. Name and address of the Hotel / Establishment

2 Type of Accommodation unit (Please and use the following codes) Code 3. Ownership details (Please and use the Following codes) Govt Owned 01 Public Limited Company 02 Private Limited Company 03 Single Owner 04 Charitable Trust 05 1 Star 01 Unstarred Hotel 08 2 Star 02 Guest House 09 3 Star 03 Tourist Bungalows 10 4 Star 04 Dormitory 11 5 Star 05 Youth Hostel 12 Deluxe 06 Dharamsala 13 Heritage Hotel 07 Collection of Domestic Tourism Statistics For the State of Goa 95 4. Does the hotel belong to a chain/ group YES /NO (Please and use the following codes) 5. Year of commencement (example for 1968, post 1968) 6. Please furnish the following. A) Number of Rooms /Beds b) Facility Available

Type of facility With A. C Number Capacity (Specify the unit: sitting / No of persons) Without A.C Number Capacity (Specify unit: sitting / NO of person) Banquet Hall Conference Hall

Health Club Massage Center

Other specify

c) Whether Swimming Pool Facility Available (Please and use the following codes) Yes 01 No 02 Yes 01 No 02 Type of Accommodation No. Of Rooms No. of Beds Dormitory hall Single A/C Double A/C Suits AC Single Non AC Double Non AC Suits Non AC Yes 01 No 02 Collection of Domestic Tourism Statistics For the State of Goa 96 7. Average Occupancy Ratio during the month 8. Employment Statistics Departments Number of Permanent employees Number of casual or temporary employees Management Team Front Office

F&B (Service) F&B (Kitchen) House Keeping Accounts EDP Security Sales & Marketing Purchase & Stores Human Resource Public Relation Engineering Telephone Health Club Laundry Other department Total 9. Monthly Revenue 10. Monthly Tax Paid 11. Please generate the following Statistics in respect of tourist Inflow. S. No, Type of Tourists (Domestic: 01 Name of the State (in case of domestic

tourists) name of the country (in case of foreign tourists) post the relevant state code/ country code as provided in the list Number of tourists Bed Night spent Collection of Domestic Tourism Statistics For the State of Goa 97 Collection of Domestic Tourism Statistics For the State of Goa 98

ANNEXURE-III Interview No. QUESTIONNAIRE FOR TOURISTS (Respondent is the head of the family in case of family) (Reference period Month Month / Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year: (2005=5) PART A: LOCATION PARTICULARS

1. State (Madhya Prudish: 01, Chhattisgarh: 02) 2. Name of Tourist place (Appear in Annexure) 3. Category Foreign Tourist 01 Domestic Tourist 02 Domestic Day-visitor 03 Foreign Day visitor 04 4. Place where contacted Hotel 01 Tourist Spot 02 Other 03 If other Then Specify.

5. Date of Contact Collection of Domestic Tourism Statistics For the State of Goa 99 PART B: DEMOGRAPHIC PARTICULARS 1. Name: 2. Nationality (For foreigners) (Country codes are provided in Annexure) Country Code 3. State (For Domestic Tourist)

(List along with the codes appearing Annexure) State Code 4. Education: (only for the Head of the Group) No Education 01 Secondary / Upper Secondary 02

Higher Education 03 Technical Education 04 Professional Education 05 5. Type of occupation (only for the Head of the Group) Business / Industrialist Trader/ Petty Shopkeeper Professional Private Entprises. Chartered Acct. Government Service Private Service Agriculture Student Researcher Housewife Retired Other If other then Specify:-_____________________________ Collection of Domestic Tourism Statistics For the State of Goa 100 6. Approximate Annual household income Currency_______

Income________ PART C: TRAVEL DETAILS 1. Are you Traveling Alone 01 Friends 03 With family 02 With family Friends 04 2. Size of Traveling Family

3. Please give the following for the individual members in the Group

S. No Sex (Male: 01, Female:02) Age (on last birthday)

4. Is it a package Tour? YES 01 NO 02 5. Main Purpose of visit: Leisure recreation holiday 01 Pilgrimage 06 Visiting Friends Relative 02 Education 07 Business and professional 03 Conference 08 Health & treatment 04 Employment 09 Social & Religious function 05 Sports Participating or Witnessing 10 Collection of Domestic Tourism Statistics For the State of Goa 101 If response is 01 then Cultural activities 01 Resorts (Beaches Hills Etc) 02 Wildlife 03 6. How did you make your travel arrangement? (Multiple responses) 7. Number of night stay a) Currently Number of night stay

b) Number of Night stay in future 8. Place of Stay Code/Ticks

a) Type of accommodation Starred HotelUn Starred HotelGuest House/ rest Houses/Tourist Bungalows Youth Hostels/ YMCA Etc. DormitoryDharamsala. Friends & relativesDay visitorsOthersIf others then specifyPART D: TOUR EXPENDITURE (REFERENCE PERIOD: YESTERDAY/ TODAY) 1. Is it a package tour, Yes: NO: -

It yes then what is the total cost of the package per day (in Rest.) 3. Would you please indicate the details of expenditure incurred by you yesterday at this place? (Indicate total expenditure incurred by you and other members of family and friends traveling with you. In case of Day-visitor indicate todays expenditure at the Center. If you have arrived today please write todays expenditure (incurred up to now and expected expenditure till the end of the day) 01

02 03 04 05 06 07 08 09 Collection of Domestic Tourism Statistics For the State of Goa 102 (Normally we are recording yesterdays expenditure. In exceptional cases when the tourist has arrived today we are asking todays expenditure. Accordingly reference period will differ) Reference period for the Expenditure. A) Accommodation Services

b) Food and Beverages Serving Services

Services Amount (Rs.) Railway Station Bus Stand Train Hotels Private Guest House Tourist Guest House Govt. Guest House Dharamshala Restaurants

Cafeteria Snacks Bars Lunch Counters Refreshment Stands Canteens Milk Bars Bars & Other Drinking Places Others Mela. Fair Picnic c) Transport Equipment Rental (Hired Taxi/Jeep/ Tractor) d) Travel agencies and similar (Reference Period: Yesterday / Today) Service Amount (Rest.) Travel Agents Tour Operators Tourist Guides Yesterday 01 Today 02 Collection of Domestic Tourism Statistics For the State of Goa 103 e) Other Recreational And Entertainment Service Services Amount (Rest.) Cinema, Night Clubs, Theatres Conferences And Conventions Other Amusements Tourism Related Industries f) Clothing and Garments Services Amount (Rs.)

Clothes (Dhoti, sari, shirt, pajamas, ladies suit, Dupatta, shawl, Lungi ,Towel etc.) Readymade Garments Knitted Garments sweater Pullover Cardigan, etc Bed sheet bed cover blanket pillow quilts Chadar , etc. Knitting wool Others G) Processed Food-1 Services Tea and Coffee Cold Beverages And fruit Juice Other Beverages Biscuits, Salted refreshments, sweets cake pastry Pickle, Sauce Jam Jelly etc. Other Processed food h)Tobacco products Services Amounts (Rest.) Pan, Supari, Lime Katha Bidi Cigarette tobacco Collection of Domestic Tourism Statistics For the State of Goa 104 I) Alcohal Services Amounts (Rs.) Beer, Toddy, Liquor Other Intoxicants Amount (Rs.)

J) Durable goods Services Amount (Rs.) Suitcase, trunk hand bag other travel goods Spectacles, pen lock umbrella Radio, walkman, torch, batteries. Etc Camera, cassettes films. Etc Photography, Video Cassette Sports items And Toys Others K) Footwear Services Amount (Rs.) Leather footwear Rubber footwear Others L) Toiletries Services Amount (Rs.) Toilet soap washing soap washing powder hair oil etc. Tooth brush tooth paste tooth powder Body talcum powder face cream Shaving Blades shaving stick razor shaving cream Other toiletries

M) Gems and Jewellery

Services Amount (Rs.) Gems and jewellery Collection of Domestic Tourism Statistics For the State of Goa 105 N) Medicines and Health Related Items Services Amount (Rs.) Medicines and Health Related Items O) Printing And Publishing Services Amounts (Rs.) Book, magazine Newspaper Library and other Stationery PART E: -EVALUATION S NO Particulars Excellent 01 Good 02 Satisfactory 03 Poor 04 Yesterday / Today 1 Transport with in the center

2 Local transport

with in the center 3 Accommodation 4. Accommodation Tariff High Reasonable Cheap 01 02 03 5. Food Quality Very Good Satisfactory Poor 01 02 03 6. Tourist Attraction at the center Very interesting Average Not interesting 01 02 03 Collection of Domestic Tourism Statistics For the State of Goa 106 7. Entertainment Facility Excellent Satisfactory Poor 01 02 03 8. Shopping Facility Adequate Inadequate 01 02 PART F: VISIT TO NORTH EAST REGION LOCATED IN INDIA The relevant codes appear in the parenthesis by the side of each of the item if new items are there, please write and give additional

codes corresponding to each of the new items if any. 1. Which of these north- eastern Indian states are you aware of? READ OUT OPTIONS & TICK (MULTIPLE CODES) Provisions is made for all the 8 Locations. Post the appropriate location codes in the boxes. Arunachal pardesh 01 Mizoram 05 Assam 02 Nagaland 06 Manipur 03 Tripura 07 Meghalaya 04 Sikkim 08 2. Which of these north- eastern Indian State have you visited / READ OUT OPTIONS & TICK (MULTIPLE CODES) Provision is made for 6 locations. If more than 6 draw additional box and post the relevant location code. Collection of Domestic Tourism Statistics For the State of Goa 107 Arunachal pardesh 01 Mizoram 05 Assam 02 Nagaland 06 Manipur 03 Tripura 07 Meghalaya 04 Sikkim 08 3. We want your opinion about the north-eastern Indian states, please tell us whether north-eastern Indian States, READ OUT OPTIONS & TICK (MULTIPLE CODES). Provision is made 3 options.

If more than 3 draw additional box and post the relevant option code. Have great historical significance 01 Have rich cultural heritage 02 Have scenic beauty 03 Are well maintained 04 Are major tourist attractions 05 Are famous in India 06 Are famous in the words 07 Are worth visiting 08 Are easily accessible 09 4. On an overall basis, how satisfied or dissatisfied are you with your visit there? Very satisfied 05 Quite satisfied 04 Not sure 03 Somewhat dissatisfied 02 Very Dissatisfied 01 a. If somewhat dissatisfied / dissatisfied, give reasons please Tick ( The figures in the parenthesis are the codes ). corresponding to different reasons. Provision is made for 3 Collection of Domestic Tourism Statistics For the State of Goa 108 regions. If more than 3 draw additional box and post the relevant reason code. Security Concerned 01

Restricted moment/ curves on free moment 02 Accessibility 03 Knowledgeable guides at reasonable rates 04 Swindlers 05 Internal transport at reasonable rates 06 Accommodation problems 07 Food Problems 08 Congestion Crowded 09 Environment 10 Toilet Facilities 11 Discourteous behaviours 12 Communication 13 ATM & Credit card facilities 14 Other 15 If other than Specify 5. If not visited, give reasons. Provision is made for 3 reasons. If more than 3 draw Additional box and post the relevant reasons code. Not aware of these locations -01 Budgetary constraints -02 Time constraints -03 Not interested -04 Transport Bottlenecks -05 Connectivity -06 Security concerns -07

Availability of budget package circuits -08 Others -09 If other than Specify Collection of Domestic Tourism Statistics For the State of Goa 109 PART G: VISIT TO BUDDHIST SITES LOCATED IN INDIA The relevant codes appear in the parenthesis by the side of each of the item. 1. Which of these Buddhist sites in India are you aware of? Provision is made for 12 locations. If more than 12 draw additional box and post the relevant reasons code. Areraj 01 Aurangabad 02 Bodhgaya 03 Guneri 04 Kesaria 05 Lauria 06 Nalanda 07 Rajgir 08 Vaishali 09 Vikramsilla 10 Ajanta & ellora 11 Kalgaon 12 Khandiri 13 Kaushambi 14 Kushinagar 15

Nagarjunakonda 16 Ratnagiri 17 Sanchi 18 Saravasti 19 Sarnath 20 Udaygiri 21 Vidhisha 22 Other 23 If the Response other than specify Collection of Domestic Tourism Statistics For the State of Goa 110 2. Which of these Buddhist sites have you visited? Provision is made for 12 locations. If more than 12 draw additional box and post the relevant reason code. Areraj 01 Aurangabad 02 Bodhgaya 03 Guneri 04 Kesaria 05 Lauria 06 Nalanda 07 Rajgir 08 Vaishali 09 Vikramsilla 10 Ajanta & ellora 11 Kalgaon 12

Khandiri 13 Kaushambi 14 Kushinagar 15 Nagarjunakonda 16 Ratnagiri 17 Sanchi 18 Saravasti 19 Sarnath 20 Udaygiri 21 Vidhisha 22 Other 23 If the Responses is than Specify. 3. From where did you get information about these Buddhist places in India? READ OUT OPTIONS & TICK (MULTIPLE CODES), provision is made for 4 sources. If more than 4 draw additional box and post the relevant source code. Indian embassy in your country 01 Internet 06 Indian tourism bureau in your country 02 Travel books /Guides Magazines/ 07Collection of Domestic Tourism Statistics For the State of Goa 111

Newspaper Indian tourism department in new delhi. 03 Relatives / Friends 08 Bihar tourism department 04 Other 09 Travel agents 05 If the Responses is than Specify. 4. We want Your opinion about the Buddhist Sites. Place tell us whether Buddhist Sites in India__________ READ OUT OPTIONS & TICK (MULTIPLE CODES). Provision is made for 9 options. If more than 9, draw additional box and post the relevant option code. Have great historical significance 01 Have rich cultural heritage 02 Have scenic beauty 03 Are well maintained 04 Are major tourist attractions 05 Are famous in india. 06 Are famous in the world 07 Are worth visiting 08 Are easily accessible 09 Other 10 If the Response is other than Specify 5. On an overall basis. How satisfied or dissatisfied are you with your

visit there? Very satisfied 05 Quite Satisfied 04 Not sure 03 Somewhat Dissatisfied 02 Very Dissatisfied 01 Collection of Domestic Tourism Statistics For the State of Goa 112 a) If somewhat dissatisfied / dissatisfied give reasons please Tick ( The figures in the parenthesis are the codes corresponding to ). different reasons. Provision is made for 14 options. If more than 14 draw additional box and post the relevant option code. Security Concerned 01 Restricted moment/ curves on free moment 02 Accessibility 03 Knowledgeable guides at reasonable rates 04 Swindlers 05 Internal transport at reasonable rates 06 Accommodation problems 07 Food Problems 08 Congestion Crowded 09 Environment 10 Toilet Facilities 11 Discourteous behaviours 12 Communication 13 ATM & Credit card facilities 14

Other 15 If the response is other then specify. 6 If not visited, give reasons Not aware of these locations -01 Budgetary constraints -02 Time constraints -03 Not interested -04 Transport Bottlenecks -05 Connectivity -06 Security concerns -07 Availability of budget package circuits -08 Others -09 If the response is other then specify. Collection of Domestic Tourism Statistics For the State of Goa 113 PART H: EXPENDITURE INCURRED FOR THIS TRIP PRIOR TO ENTERING THIS CENTRE. ONLY EXPENDITURE ATTRIBUTABLE TO THIS TRIP SHOULD BE RECORDED. THE COVERAGE WILL BE: FROM THE STARTING POINT I.e., THE POINT OF ORIGIN (SAY COIMBATORE, MUMBAI, BURDWAN, LUCKNOW ETC.) TO THIS CENTER i.e., THE POINT OF DESTINATION, IN THE CASE OF FOREIGN TOURISTS THE STARTING POINT WILL BE THE POINT WHERE THE FOREIGN TOURISTS HAS SET THE FOOT OF THE INDIAN SOIL. a) Accommodation services (Includes: Hotel, Private Guest House, Tourist Guest House,

Dharamshala etc.) b) Food and Beverages Serving Services. Includes. Railway Station Bus Stand Train, hotels, Private Guest House, Tourist Guest House, Govt. Guest House, Dharamshala, Restaurants, Cafeteria, Snacks Bars, Lunch Counters, Refreshment Stands, Canteens, Milk Bars, Bars & Other Drinking Places, Mela. Fair Picnic etc.) C) Transport Equipment Rental /Hired (Taxi / Jeep/ Tractor Etc.) d) Travel Agencies and similar (Includes Travel agents, tour operators, Tourist guides) e) Other recreational and Entertainment services. (Includes cinema, night clubs, Theatres, Conference and conventions, other amusements) Tourism Related Industries f) Clothing And Garments (Includes Clothes -Dhoti, sari, shirt, pajamas, ladies suit, Pupate, shawl, Lungi, towel Readymade Garments Knitted Garments sweater Pullover Cardigan, Bedsheet bed cover blanket pillow quilts Chadar, Knitting wool Others. G) Processed Food ( Reference Period: Yesterday / Today). Services Tea and Coffee Cold Beverages and fruit Juice Other Beverages Biscuits, Salted refreshments, sweets cake pastry Pickle, Sauce Jam Jelly Other Processed food. Collection of Domestic Tourism Statistics For the State of Goa 114 H) Tobacco products. (Includes: pan, supari, lime, katha, bidi, cigratte, Tobacco) I) Alcohal. (Includes: Beer, Toddy, liquor, other intoxicants)

J) Durable goods (Includes Suitcase. Trunk, hand bag other travel goods, spectacles, pen, lock, umbrella, radio walkman torch, batteries etc. camera cassettes films etc, photography video cassette sports items and toys, others.) K) Footwear (Includes: leather footwear, rubber footwear, others) L) Toiletries (Includes: toilet soap, washing soap, washing powder, hair oil etc toothbrush. Tooth paste, tooth powder, body talcum, powder face cream shaving blades, shaving stick shaving cream other toiletries. M) Gem and jewellery (includes Gem and Jewellery) n) Medicines and Health related Items( Reference period: Yesterday/ Today) Includes: Medicines and Health Related items) O) Printing and publishing (Reference period: Yesterday/ today) (Includes: Book, Magazine, Newspaper, Library and Other Stationery) P) Passenger Transport services (References Period. During the month) (Includes Railways passenger transport by bus services passenger transport by other motor vehicles, own transport-two wheeler, own transport-auto rickshaw/car/jeep/bus/tractor, others. Passenger or freight transport via hackney carriage bullock carts ekkas etc. transport by animals Transport by man including rickshaw and cart pullers pushcart operators, palki bearers doli carriages, etc, own transport animal driven transport own transport-Rickshaw, ship/boat, air ) PART I: SUGGESTIONS lease give your suggestions for improvement of tourist services at the center

Name of the supervisor investigator Signature Date Yesterday 01 Today 02

Name of the

Signature Date

Amount (Rs.) Collection of Domestic Tourism Statistics For the State of Goa 115 ANNEXURE-IV QUESTIONNAIRE FOR ESTABLISHMENTS: RESTAURANTS 1. Reference Period Month Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start (for example if 1970 post 1970)

5. Number Of employees:

a) How many employees are there totally in your restaurant? Department Number of Permanent Employees

Number of Casual or Temporary employees Management Kitchen Service Accounts Purchase Store Security Maintenance Delivery Total Collection of Domestic Tourism Statistics For the State of Goa 116 6. Monthly Earnings 7. Taxes Paid 8. Percentage of Earning from Tourist Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of Contract Collection of Domestic Tourism Statistics For the State of Goa 117 ANNEXURE-V QUESTIONNAIRE FOR ESTABLISHMENTS: TOUR & TRAVEL AGENTS / TOURIST CAR OPERATOR 1. Reference Period Month

Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start (for example if 1970 post 1970)

5. Now please tell us about the number of casual or temporary employees are there in ASK FOR EACH DEPT.? Department Number of Permanent Employees Number of Casual or Temporary employees Administration Ticketing Foreign Exchange Accounts Tours Sales and Marketing Total 6. Monthly Earnings 7. Taxes Paid 8. Percentage of Earning from Tourist

Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of ContractCollection of Domestic Tourism Statistics For the State of Goa 118 ANNEXURE-VI QUESTIONNAIRE FOR ESTABLISHMENTS: SOUVENIR/ HANDICRAFT SHOPS 1. Reference Period Month Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start ( for example if 1970 post 1970)

5. Persons Employed (in 2005) Regular Casual/ temporary 6. Monthly Earnings 7. Taxes Paid 8. Percentage of Earning from Tourist Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of Contract Collection of Domestic Tourism Statistics For the State of Goa

119 ANNEXURE VII LISTING PERFORMA Reference Period Month Month/. Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Augu 08 Sep 09 Oct 10 Nov 11 Dec 12 Year Name of the Center

Code (use the codes given in the list) State Code Sr. NO Type of tourist (domestic=1 Foreign=2 Place of stay (Accommodation unit=1 Friends and Relatives=2 and Day visitors-3 Number of Members (including

the Respondent) Collection of Domestic Tourism Statistics For the State of Goa 120 ANNEXURE-VIII SUMMARY LIST OF ACCOMMODATION UNITS TRAVEL AGENTS & TOUR OPERATORS Sl . No Types Number of units HOTELS 1 5 STAR DELUXE 10 2 5 STAR 2 3 4 STAR 2 4 3 STAR 14 5 2 STAR 27 6 1 STAR 19 7 List of D Grade Accommodation Units 2150 8 List of Paying Guest Houses 1473

TRAVEL AGENTS & TOUR OPERATORS 1 Travel Agents 251 2 Tour operators 97 Collection of Domestic Tourism Statistics For the State of Goa 121 ANNEXURE IX

List of Accommodation Units Surveyed - Goa S.No. Name of the Accommodation Unit Address 1 Address 2 City Pincode Phone Accommoda tion Type Ownership 1 LA BAMBA UMTA VADDO CALANGUTE BEACH CALANGUTE 0 8322276108 9 4 2 HOTEL CAPS CORNER COBRA WADO BAGA ROAD CALANGUTE 403516 832-2276533 9 4 3 PALM SHADE SINQUERIM BARDEZ BARDEZ 0 08322479529 9 6 4 KAMAT GUEST HOUSE NEAR BUS STAND SINQUERIM BARDEZ 403519 2479063 9 4 5 NAKITA RESORT NAKITA RESORT UMTAWADDO CALANGUTE 403516 08322497369 8 3 6 AN-VIN GUEST HOUSE UMTA VADDO BARDEZ CALANGUTE 0 2497764 9 4 7 GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA ROAD PANAJI 403001 2226515 8 1 8 OM SHIV NANDI HOUSE NO 799/1 ST ANTHONY PRAIS ANJUNA BEACH 0 2274773 9 4

9 PRABHU SMARAN REST HOUSE NO 294 BHATTWADI MAYEM LAKE BICHOLIM 0 2361222 9 4 10 GREEN PARK HOTEL BY PASS JUNCTION GUIRIM 403507 2252697 8 6 11 ANGELO'S INN UMTA VADDO NEAR TORIST HOTEL CALANGUTE BEACH 403516 2282505 8 4 12 BLUE MARINE BEACH RESORT UMTA VADDO CALANGUTE 403516 2276432 8 4 13 SAI PRASAD ANJUNA BEACH BARDEZ 0 5611873 9 4 14 HOTEL RAJDHANI DR ATMARAM BORKAR ROAD PANAJI 403001 2225362 8 3 15 SAFARI HOTEL OPP MUNICIPAL GARDEN PANJIM 0 9 4 16 BEACH RESORT BAR & RESTAURANT ANJUNA BEACH NEAR ST ANTHONY CHAPEL BARDEZ 0 832-2273326 9 4 Collection of Domestic Tourism Statistics For the State of Goa 122 17 OMKAR GUEST HOUSE NEAR ST ANTHONY CHURCH ANJUNA BEACH 403509 0832-

2274323/ 9 4 18 RED CABINN H NO 693/1 DE MELLO VADDO ANJUNA BARDEZ 403509 9 4 19 ROYAL RESORT VAGATOR BARDEZ 20 BETHANY INN 538/6 VAGATOR 0 8 3 403509 9 4

21 BOON'S ARK 5 37/3 ANJUNA VAGATOR BARDEZ 0 08322274045 9 4 22 SEA VIEW APARTMENT MENDONCA VADO VAGATOR BARDEZ 0 8 4 23 RAINBOW COTTAGES PALOLEM BEACH CANACONA 0 9823881600 9 6 24 GOA TOURISM DEVELOPMEN CORPORATION LTD TRIONORA APARTMENT DR ALVARES COSTA ROAD PANAJI 403001 2226515 8 1 25 DALMIA RESORT CAVELOSSIM BEACH SALCETE 0 287118182 3 3 26 DENA COTTAGES PALOLEM 0 2643449 9 4 27 VALENTINE'S RETREAT SEQUEIRA VADDO CANDOLIM BARDEZ 403515 08322479828 2 4 28 MAGNUM RESORT NEAR CANDOLIM BARDEZ 403515 2277970 2 6 29 PRAZERS RESORTS BEYOND RERUC BRIDGE CANDOLIN 0 2479064 2 4 30

SIRSAT LODGE LODGING HOUSE 2ND FLOOR RAMCHANDRA BLDG MAPUSA 0 2262419 9 3 31 POPEYE'S GUEST HOUSE UMTA VADDO CALANGUTE 403516 9 4 32 HOTEL EMBASSY SUITES UMTA VADDO CALANGUTE 0 2282039 8 4 33 LUI BEACH RESORT CANDOLIM DANDO BARDEZ 0 2479581 8 4 34 ALDEIA SANTA RITA AQUADA SINQUERIM BARDEZ 403515 2479868 3 4 35 SUMMER VILLE BEACH RESORT DANDO CANDOLIM GOA 0 2479075 3 3 36 CALANGUTE BEACH RESORTS UMTA VADDO GOA 0 8 4 37 CASINO MOTELS ALTO PORVORIM BARDEZ 0 8 4 38 AMRUT TOURIST HOME CASAMARIANA H NO 782 ALTO BETIM BARDEZ 0 13 4 39 HOTEL DEVDEEP NH-17 AITO PORUORIM BARDEZ 403521 2412476 8 4 40 MONTANA GUEST HOUSE MRS MARY PEREIRA H NO 76 SINQUERIM BARDEZ 0 2479277 9 4 Collection of Domestic Tourism Statistics For the State of Goa 123 41 AURITA GUEST HOUSE FORT AOUADA RD CANDOLIM 0 9 4 42 THE MAJESTIC PORVORIM BARDEZ 403521 2410378 5 3 43 FORT AGUADA BEACH RESORT SINQUERIM BARDEZ 403519 5645858 5 2 44 HOTEL SHIRODKARS

OPP CHODANKAR HOSPITAL NEAR RUCHIRA BAR & RESTAU 403521 9326112408 9 4 45 SHREE SAI KRUPA BETIM PANJIM 0 11 4 46 HOLIDAY VILLAGE VOLANT BETIM BARDEZ 0 2412903 11 4 47 SILLA GOA RESORT UMTA WADDO CALANGUTE BARDEZ 403516 08322276011 3 4 48 L AMOUR H NO 496/1 MOHEN WADDO NEAR STERLING RESORT BARDEZ 0 9822496759 9 4 49 SUNITA GUEST HOUSE H NO 537 (1) SMALL VAGATOR BARDEZ 0 9 4 50 SATELLITE GUEST HOUSE HOUSE NO 586 (1) SMALL VAGATOR BARDEZ 403509 9 4 51 MOON DANCE SMALL VAGATOR BARDEZ 0 9 4 52 SUN SET GUEST HOUSE GAUKAR WADO ANJUNA 0 9 4 53 KAMLA GUEST HOUSE ANTHONY PARAIS ANJUNA 0 9 4 54 POONAM GUEST HOUSE ANJUNA BEACH BARDEZ 0 2273247 9 4 55 HOTEL SAGAR & SAGAR TOURIST HOME TEEN BUILDING ALTO PORVORIM PANAJI 403521 2413857 8 4 56 ANUP HOLIDAY HOMES UMTA VADDO CALANGUTE 403516 2281095 8 4 57 ACANOA HOTEL CALANGUTE BEACH CALANGUTE 0 9 4 58 PER AVEL BEACH HOLIDAY

HOME DANDO CANDOLIM BEACH BARDEZ 0 2479074 9 4 59 LUDOVICI TOURIST HOME DANDO CANDOLIM BARDEZ 0 9 4 60 PARADISE VIEW OPP TAJ HOLIDAY VILLAGE SINQUERIM BARDEZ 0 9 4 61 SEA PRIENCES ANJUNA BARDEZ 0 9822196768 9 4 62 GARDEN & VIEW MUNICIPAL GARDEN PANJIM 0 8 4 63 MARFRAN GUEST HOUSE H NO 84A SINQUERIM 0 9 4 64 TOURIST BAR & REST JAYAVANT KALANGUTKAR BICHOLIM 0 9 4 Collection of Domestic Tourism Statistics For the State of Goa 124 65 HOTEL SHREKAMAL LAKE RESORT MAYEM LAKE BICHOLIM MANGUIKISH KOLMULE 0 8 6 66 MAYEM LAKE VIEW SUNITA H PRABHU BICHOLIM 0 91

67 KOTESHWAR RESIDENCY NILKANTH P MARATHE BICHOLIM 0 9 4 68 HOTEL SAI PASAD REST & LODGING BICHOLIM KANEKAR 0 9 6 69 SHREE RAKSHA GUEST HOUSE PANDURANG S SHETYE BICHOLIM 0 9 4

70 HOTEL EMBASSEY RUA EMIDIO GARCIA PANJIM 0 8 4 71 HOTEL PETE S HIDEAWAY 13/417 OPP GOA MARRIOTT, MIRAMAR PANAJI 0 9 4 72 PANAJI GUEST HOUSE NEAR MAYFAIR HOTEL SWAMI VIVEKANAND ROAD 0 9 4 73 HOTEL MANOSHANTI BEHIND EDC HOUSE DR DADA VAIDYA RD PANAJI 0 4 6 74 HOTEL BELO HORIZANTE NEAR BANK OF INDIA MIRA MAR PANJIM 0 1 4 75 DELMON HOTEL CAETANO DE ALBUQUERQUE ROAD PANJIM 0 2 3 76 GOA MARRIOTT RESORT POST BOX NO 64 MIRAMAR PANAJI 403001 91-8322463333 5 4 77 LA PIAZZA HOLIDAY HOMES CHAPORA NEAR SIDDHESHWAR TEMPLE BARDEZ 0 9 4 78 MARVA HOTEL M G ROAD PANAJI 0 8 6 79 YOUTH HOSTEL MIRAMAR PANAJI 0 12 1 80 HOTEL SOLMAR MIRAMAR BEACH PANAJI 0 2 4 81 MIRAMAR RESIDENCY MIRAMAR PANAJI 0 8 1 82 HOTEL FIDALGO 18 JUNE ROAD PANAJI 0 4 3

83 ROSE BUDS COTTAGES & COCO HUTS PALOLEM BEACH CANACONA 0 9822454114 9 4 84 THE KARMA PLAZA HOTEL 0 8 4 85 HOTEL MIR PALACE BEACH RESORT UMTAVADDO, OPP FOOTBALL GROUND CALANGUTE BARDEZ 0 0832 2282066 9 4 Collection of Domestic Tourism Statistics For the State of Goa 125 86 GOAN HOLIDAY RESORT UMTA WADDO BAGA ROAD CALANGUTE 0 0832 227573 6 2 87 JONNIT EGEUST HOUSE 0832 2277166 9 4 88 SUNSHINE PARK RESORT CANDOLIM BEHIND VICTOR EXOTICA 0 0832 3953796 8 6 89 CELJOALES HOUSE 90 WHISPERING PALMS BEACH RESORT SINQUERIM CANDOLIM 0 0832 2479140 3 4 CALANGUTE 0 9890372953 9 4 BAGA 0

91 FERNADO COTTAGES CANACONA GOA 0 9 4 92 TONY COTTAGES PALOLEM BEACH CANACONA 0 0832 2643436 9 4 93 BLUE NILE COTTAGES PALOLEM BEACH CANACONA 0 2643984 9 6 94 PATNEM BEACH RESORT PATNEM BEACH CANOCONA 0 9823478565 4 4 95 PEROLA DO MAR OPP PRIMARY HEALTH CENTRE CANDOLIM BARDEZ 403516 5613106 8 3 96 RESORT DE PALOLEM PALOLEM BEACH CANACONA 0 9822059215 9 4 97 MARTHA'S GUEST HOUSE 98 MARY'S COTTAGES 99 MOLLY COTTAGES 100 PREMIER CABANA COTTAGES & CO CO HUTS PALOLEM BEACH CANACONA 0 9 4 101 MAJESTIC INN COBRA VADDO BAGA ROAD CALANGUTE 0 2284060 9 4 102 CALANGUTE RESIDENCY 0832 2276009 11 1 103 SANTIAGO THE 3 STAR HOTEL COBRAWADDO CALANGUTE BARDEZ 403516 0832 2276564 3 2 CALANGUTE 0 CANACONA 0 9 4

CANACONA 0 9 4 CANACONA 0 9 4

104 HOTEL PAREES BLOSSOM COBRA VADDO BAGA ROAD CALANGUTE 403516 2276216 3 4 105 RUFFLES BEACH RESORT FORT AGUADA ROAD CANDOLIM BARDEZ 0 832 5641039 8 4 106 ANGELINA BEACH RESORT NEAR TITO'S SAUNT VADDO BAGA BEACH BARDEZ 403516 2279145 4 2 107 ZINHO' BEACH RESORT H NO 7/3 SAUNTA VADDO BAGA BEACH, CALANGUTE BARDEZ 0 9890045728 9 4 108 MAGNUM RESORTS NEAR HEALTH CENTRE CANDOLIM BARDEZ 403515 0832 2 6 Collection of Domestic Tourism Statistics For the State of Goa 126 2489103 109 PHOENIX PARK INN RESORT SEQUERA VADO CANDOLIM 403515 2489761 3 3 110 HALLMARK GUEST HOUSE CALANGUTE 0 9823010530 9 4

111 TILLO RESORTS BAGA ROAD UMTA VADDO CALANGUTE 0 0832 2275067 2 2 112 SANTANA BEACH RESORT DANDO BEACH CANDOLIM 0 9183239525 06 8 6 113 BAGA RESIDENCY NEAR LADY OF PIETY CHAPEL BAGA ROAD

KHOBRAWADO, CALANGUTE BARDEZ 403516 6 4 114 JJS GUEST HOUSE HOUSE NO 3488 CONDOLIM 0 9 4 116 PEROLA DO MAR OPP PRIMARY HEALTH CENTRE CANDOLIM BARDEZ 403516 2489368 8 6 117 MIRANDA BEACH RESORT SAUNTA VADDO CALANGUTE 0 2278092 8 4 118 HOTEL LUA NOVA CALANGUTE BEACH CALANGUTE 0 8 4 119 BAIA DO SOL BAGA BEACH CALANGUTE BARDEZ 0 91832 2276084 2 6 120 SENHOR ANGELO RESORT UMTA VADDO CALANGUTE 403516 2276929 2 3 121 VILLA THERESA BEACH STREET OPP HOTEL CARY'S UMTA VADDO CALANGUTE 0 2497628 9 3 122 JOHNNY'S HOTEL CABRAVADDO CALANGUTE BARDEZ 403516 2277458 9 4 123 HOTEL M.R. UMTA VADDO CALANGUTE BEACH BARDEZ 403516 2282335 9 4 124 ALDEIA SANTA RIJA CANDOLIM DANDO WADDO BARDEZ 0 2479356 3 6 125 RESORT LAGOA AZUL LITTLE BAGA ARPORA BARDEZ 403518 3 3 126 HOTEL MAYURA NEAR MARKET MOROD MAPUSA 403507 3952845 6 3 127 TRIMURTHI HOTEL OPP MAPUSA JUDICIAL COURT ALTINHO BARDEZ 0 2252496 9 6 128 HOTEL GAURAV OPP MAPUSA CLINIC MAPUSA 0 2251322 9 4 129 SNEH GUEST HOUSE SURESH SALGAON

KARNR TIVIM RAILWAY STATION 0 9 4 130 HOTEL SUHAS LODGING & BAR OPP MAPUSA CLINIC MUPUSA 0 9 4 Collection of Domestic Tourism Statistics For the State of Goa 127 131 SEVERA RESIDENCY & RESTAURANT NR TIRIM RAILWAY STATION SIRSAIM 0 9822584978 9 4 132 GLORIA ANNE BEACH HEAVEN SODDER'S GLORIA ANN BAMON WADDO CANDOLIM BARDEZ 0 2479315 3 4 133 PER AVEL DANDO CANDOLIM BEACH BARDEZ 403516 2479074 8 4 134 MELADIOUS WAVES BEACH DANDO CANDOLIM BARDEZ 403515 2417421 9 4 135 HOTEL SEA VIEW COTTEGES BAGA BEACH BARDEZ 0 2276371 14 6

136 HOTEL SORELLIS OPP CALANGUTE RESIDENCY 403516 2279382 8 4

137 FALCON RESORT CALANGUTE BARDEZ 0 8 4 138 LOGAN'S INN GAURA VADDO CALANGUTE BARDEZ 403516 9860279299 9 4 139 ARABIAN RETREAT GAURA VADDO CALANGUTE BARDEZ 403516 2279053 8 3 140 SILENT RESORTS SILENT RESORTS S/1 PORBA VADDO CALANGUTE BARDEZ 403516 3093307 2 3 141 VICTOR EXOTICA CANDOLIM 403515 2479515 3 4

142 HOTEL BONANZA COBRAWADDO CALANGUTE BARDEZ 0 2276010 9 4 143 DELA'S CASA SUHAIL SAUNTA VADDO CALANGUTE - BAGA ROAD BEHIND GOVT PRIMARY SCHOOL BARDEZ 0 277121 9 4 144 HOTEL HACIENDA CALANGUTE SAUNTAVADDO BAGA BEACH ROAD BARDEZ 0 2277348 8 4 145 HOTEL LINDA BAGA ROAD CALANGUTE 403516 2276066 8 4 146 HOTEL MC CLAIRE 7/23-B SAUNTA VADDO BAGA ROAD CALANGUTE BARDEZ 0 2281037 9 4 147 CABRALS ROOMS SONESTAWADDO ANJUNA BARDEZ 0 9890158404 9 4 148 ALBAZ GUEST ROOMS ANJUNA SONESTWADDO BARDEZ 0 9860111737 9 4 149 SALMERIN GUEST HOUSE ARPORA BARDEZ 0 9822144505 9 4

150 SANTA MARIA RESORTS ANJUNA SOHES TAWADDO 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 128 151 JOHNNY ROOMS ANJUNA SONE STAWADDO BARDEZ 0 2272202 9 4 152 BEACH CLASSIC SODDER'S BEACH CLASSIC XIMER CANDOLIM BARDEZ 0 2279169 8 3 153 CARLOSE ROOMS ANJUNA BAGA SONESTA WADDO BARDEZ 0 9890187180 9 4 154 NIZMAR RESORT NAIKAWADDO CALANGUTE BARDEZ 403516 2275909 3 3 155 ALOR HOLIDAY RESORT PORIAT NAIKA VADDO CALANGUTE 403516 2277214 2 3 156 SANTA MONICA PORIAT TIVAIVADDO CALANGUTE 0 2275656 2 4 157 EMPIRE BEACH RESORT LANE FROM ST ANTHONY'S CHAPEL GAURA WADDO CALANGUTE 403516 2276586 8 3 158 PENINSULA BEACH RESORT HOLIDAY STREET GAURA VADDO CALANGUTE BARDEZ 403516 8 3 159 ONDAS DO MAR RESORT HOLIDAY STREET GAURAVADDO CALANAGUTE BARDEZ 403516 2275430 8 3

160 HOTEL GOAN HERITAGE GAURA VADDO CALANGUTE BARDEZ 403516 2276761 3 2 161 GABRIEL GUEST HOUSE AND GOAN RESTAURANT OPP ICE FACTORY GAURA VADDO CALANGUTE 0 2279486 9 4 162 COELHO HOUSE OPP TARCAR ICE FACTORY GAURA VADO CALANGUTE 403516 9890213607 9 4 163 RESORT RITCHITA HOUSE NO 267/A B GAURAWADDO CALANGUTE 403516 5566306 8 4 164 HOTEL ASTORIA ASSAGAO MAPUSA BARDEZ 403503 8 4 165 CRESSIDA BEACH CAFE PALOLEM CANACONA 0 2643958 9 4

166 BIG DADDY'S INN 531-B VADDY CANDOLIM BARDEZ 0 3 3 167 CAFE DEL MAR PALOLEM BEACH CANACONA 0 10 6 168 CONCHA RESORT MORFERNS ENTERPRISES COLVA 0 2788705 0 4 169 GOA TOURISM BEHIND KESARVAL 0 8 4

170 HOEL SUHAS MAPUSA 0 2262700 8 4 171 CARINA BEACH RESORT TAMBDIMATI BENAULIN 0 2770413 8 6

172 HOEL GAURAV LODGING ST PETER BLDG MAPUSA CLINIC MAPUSA 0 2251322 8 3 173 GOA TOURISM DEVELOPMENT TRIONORA APARTMENTS GENERAL COSTA ALARES ROAD PANAJI 0 9 1 Collection of Domestic Tourism Statistics For the State of Goa 129

CORPORATION LTD 174 BRAGANZA HOTEL 175 SATYAHEERA HOTEL MAPUSA 0 9 4 MAPUSA 0 2262949 6 3

176 HOTEL VILENA AMBROSIO NEAR MUNICIPALITY MAPUSA MAPUSA 0 8 4 177 HOTEL SHALINI 2ND FLOOR SHALINI BUILDING TALIWADA MAPUSA 403507 2262324 8 6 178 LAMOUR BEACH RESORT 179 PENTHOUSE BEACH RESORT COLVA 0 2731030 8 4 180 EAGLE GUEST HOUSE 181 CAMILSONIS BEACH RESORT CHINCHIMOROD SERNABATIM 278872 2 8 6 182 CASA FELICE H NO 05/D ADSULIN 0 2786267 1 6 183 HOTEL FAILAKA ADSULIM NAGARI BENAULIM 0 2771270 1 4 184 THE LEELA CAVELOSSIM MOBOR 403731 2871234 6 2 185 HOLIDAY INN RESORT MOBOR BEACH CAVELOSSIM 403731 2871303 5 3 186 SHANGRILA BEACH HOTEL 187 VILLA CRUZ GUEST HOUSE MAJORDA 0 2881481 9 4 MAJORDA 0 2881542 9 4 CAVELOSSIM 0 2722287 9 4 BENAULIM 0 2770404 1 4

188 PALM VIEW GUEST HOUSE

MAJORDA 0 288264 9 4 403731 871321-27 4 2

189 DONA SYLVIA RESORT CAVELOSSIM BEACH 190 GOOD FAITH LODGE

MAJORDA 0 2881306 9 4

191 SEFRA GUEST HOUSE NEAR MAJORDA BEACH SALCETE 0 2881107 9 4 192 VARCA PALMS BEACH RESORT 0 2745411 3 3 PANJIM 0 8 3

193 REGO HOLIDAY HOTEL

194 SWAPNA HOTEL PANJIM 0 8 4 195 BETUL BEACH RESORT PLOT NO 1 RANGALI VELIM SALCETE 0 2774923 3 3 196 RIVERSAL HOTEL POST ZUEM BETUL SALCETE 403603 9 6 197 VIRANDAVAN HOTEL State of Goa 130 198 SEAGULL RESORT POST BETUL SALCETE 0 2774865 9 4 199 ALISON RIVER SAL HOTEL BETUL 0 9 4 PANJIM 0 2438576 8 4 Collection of Domestic Tourism Statistics For the

200 HOTEL MANDARIN NEAR CINE ALANKAR MAPUSA 0 2262579 8 4 201 GOA WOODLANDS HOTEL MIGUEL LOYOLAFURTADO ROAD OPP CITY BUS STAND MARGAO 0 2715521 1 3 202 THE SINCRO HOTEL FATORDA MARGAO 0 2741408 1 3 203 HOTEL SAAJ MARGAO 0 2754611 9 4 204 RED ROAD HOTEL OPP KTC BUS STAND MADEL GRANDE MARGAO 0 2736668 8 4 205 HOTEL DIVINE

NER FATORDA STATION DON BOSCOD FATORDA 0 8 6 206 ROYAL HOTEL GANDHI MARKET MARGAO 0 732359 8 4 207 SUNAINA HOTEL FATORDA MARGAO 0 2741135 8 4 208 HOTEL ANAPURNA NEAR RAILWAY STATION MARGAO 0 2863978 9 6 209 CALLAS LODGING & BOARDING OLD STATION RD MARGAO 0 9823254382 9 4 210 GOA GUEST HOUSE NEAR RAILWAY STATION 2734406 0 8 4 211 LESLIE GUEST HOUSE STATION MARGAO 0 9850473534 9 4 212 HOTEL ANUPAM MARGAO 0 2736470 8 4 213 HOTEL POONAM OLD STATION MARGAO 0 2731642 9 4 214 HOTEL GOA LAND PO BOX 213 NEAR M GANDHI MARKET MARGAO 403601 733265 8 6 215 HOTEL RUKRISH NEAR MUNCIPAL GARDEN MARGAO 0 2715046 8 4 216 HOTEL HILL VIEW AQUEM ALTO MARGAO MARGAO 0 8 6 217 HOTEL GAO PRIDE LODGING & BOARDING 218 FATORDA 0 2741678 9 4

HOTEL RAVIRAJ LODGING & BOARDING JUST 1/2 KM FROM KONKAN RAILWAY STATION QUEPEM-KARWAR RD NR RAILWAY GATE MARGAO 0 2713915 8 6 219 ANMOL LODGING & State of Goa 131 BOARDING 220 HOTEL DETS MUNGUL GRAND MARGAO 0 2780569 8 4 221 HOTEL LAYLOR ERASMD CARVELHO STREET MARGAO 0 2705681 8 6 222 MOHINI LODGING & BOARDING STATION MARGAO 0 9 4 MARGAO 0 2756403 9 4 Collection of Domestic Tourism Statistics For the

223 HOTEL GOAN MAHARAJA KESERVAL SPRING NAGOA 0 1 4 224 HOTEL LA FLOR CARVELHO STREET MARGAO 0 2703681 1 4 225 COLONIA JOSE MENINO FATRADE VARCA 0 2745791 9 4 226 LINDAS COTTAGES 4TH WARD COLVA 0 2788158 9 4 227 OSHIN HOLIDAY CARE

COTTAGES H NO 126 BENAULIM 0 2770069 9 4 228 FISHERMAN'S COTTAGES COLVA 0 9 4

229 JYMI'S COTTAGES COLVA BEACH SALCETE 0 2788016 9 4 230 WILLIAM'S BEACH RETREAT PVT LTD COLVA BEACH COLVA SALCETE 0 2788153 1 3 231 SUKHSAGAR BEACH RESORT COLVA BEACH 403708 2288887 9 4

232 RENNIE'S COTTAGES 4TH WARD COLVA 0 2788696 9 4 233 MA MICKEY'S GUEST HOUSE COLVA 0 9 4

234 VINSON'S COTTAGES COLVA 4TH WARD OPP WILLIAM RESORT COLVA 0 2788202 9 4 235 INFANT JESUS GUEST HOUSE 236 WHITE SAND GUEST HOUSE 0 2788080 9 4 COLVA 0 9 4 COLVA 0 9 4 COLVA 0 9 4

237 CLINTON GUEST HOUSE 238 AKASH HOLIDAY HOMES 239 STAR BEACH RESORT

NEAR FOOTBALL GROUND COLVA SALCETE 0 2788166 3 4 240 COLVA TAVERN FOUR ROADS COLVA 0 2780432 9 6 241 GARDEN COTTAGES State of Goa 132 242 VISTA DE COLVA CONDOMINIUM PVT LTD WARD 4 COLVA 403708 8 3 243 SKAYLARK RESORT COLVA BEACH SALCETE 403708 2288052 8 3 244 RODSON COTTAGE COLVA 0 780108 9 3 COLVA 0 2780776 9 4 Collection of Domestic Tourism Statistics For the

245 COLVA RESIDENCY 0 8 1 246 BOLLYWOOD SEA QUEEN BEACH RESORT COLVA BEACH SALCETE 403708 2789040 4 3 247 OCEANIQUE RESORT BEACH ROAD 4TH WARD COLVA 403708 2789831 3 3 248 GRACIANO COTTAGES 4TH WARD COVLA BEACH COLVA SALCETE COLVA 403708 2788787 8 6 249 HOTEL SEA COIN COLVA BEACH MARGAO 403708 2 3 250 VINCY BEACH RESORT COLVA BEACH SALCETE 0 2788087 8 3 251 VAILANKANNI COTTAGES & APARTMENTS 4TH WARD COLVA BEACH SALCETTE 0 2788584 9 4 252 COLVA HOLIDAY HOME BEHIND MEETING POINT COLVA 0 9 4 253 THE WEST ZONE BEACH RESORT BEACH ROAD COLVA SALCETTE 403708 2780868 8 3

254 AMIGO PLAZA 4TH WARD COLVA BEACH SALCETE 403708 2789285 8 4 255 SAM'S RESTAURANT BAR & COTTAGES COLVA BEACH 3RD WARD SALCETE 0 788753 9 4 256 NAVIN'S INN 290/3 WARD III COLVA 0 2788550 9 4 257 COLVA BEACH RESORT COLVA SALCETE 0 2788131 8 4 258 ELITE LODGE 31ST JANUARY ROAD PANAJI 0 2422093 9 4 259 ORAVIS GUEST HOUSE 31ST JANUARY ROAD PANJIM 0 9 4 260 GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA ROAD PANJIM 403001 2226515 8 2 261 COMFORT GUEST HOUSE 31ST JANUARY ROAD PANAJI 0 5642250 9 3 262 HOTEL BARETON PANJIM 0 9 4 263 MIRA HOTEL UMTAVADDO CALANGUTE BEACH CALANGUTE 0 2276425 8 6 264 UDIPI LODGING & BOARDING NEAR G P O PANJIM 403001 2228047 9 4 265 SILLA GOA RESORT UMTA WADDO CALANGUTE BARDEZ 403516 2276437 3 3 Collection of Domestic Tourism Statistics For the State of Goa 133 266 JOSE HOLIDAY HOMES 0 9 4

267 ESCOT HOTEL LUIS MIRANDA ROAD MARGAO 403601 2715065 9 3 268 MILAN LODGE OLD STATION ROAD MARGAO 403601 2705815 9 6 269 HILL VIEW HOTEL AQUEM ALTO MARGAO 0 8 6 270 KAMLANAND HOTEL OLD STATION RD BATA SHOWROOM MARGAO 0 2737287 9 6 271 SANKIT HOTEL RUA FRANCISCO LUIS GOMES OPP OLD RAILWAY STATION MARGAO 403601 2714327 11 6 272 MARGAO RESIDENCY NEAR MUNICIPAL BUILDING MARGAO 275096 3 1 273 HOTEL GREENVIEW NEAR OLD STATION RD MARGAO 0 2715489 9 3 274 SHREE LAXMI LODGING & BOARDING OLD STATION ROAD MARGAO 0 2714302 9 6 275 GOVT REST HOUSE MONTE HILL MARGAO 0 9 1 276 HOTEL PAULINO OPP B P S CLUB MARGAO 0 2700934 11 4 277 HOTEL BILVEIRADO MONTE HILL MARGAO 0 9 3

278 SEA BREEZE COTTAGES

COLVA 0 9 4

279 TOURIST NEST COLVA 0 9 4 280 HOTEL PALACIO DE GOA NEXT TO SANTINEZ POST OFFICE PANAJI 403001 2426742 8 6 281 KIRAN LODGE PANJIM 0 9 4 282 NATASHA HOTEL OPP PARADE GROUND NEAR BAL BHAVAN CAMPAL PANAJI 403001 2434771 8 3 283 ESPY NICK GUEST HOUSE 284 HOTEL PANJIM TOURIST & SAMRAT NEAR EDC HOUSE OPP PADTE ARTS ATMARAM BORKAR ROAD PANJIM 403001 9 4 285 NAIK'S SHRI SAI LODGE & SAI SOFTY NEXT TO ASHOK THEATRE PANAJI 0 2225830 9 4 286 HOTEL SUNRISE PANJIM 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 134 287 HOTEL GUIMAKA 288 PANJIM 0 8 4 PANJIM 246406 0 9 4

SAMRAT LODGE & RESTAURANT NEAR ASHOK THEATRE PANAJI 0 2227895 9 4 289 HOTEL BELA GOA MIRAMAR PANAJI PANAJI 0 9 4 290 SUN HEADS HOTEL & RESTAURANT BEHIND ESPERENCA CLINIC ST MARY'S COLONY MIRAMAR PANJIM 403001 2463767 9 4 291 HOTEL BELO HORIZANTE NEAR BANK OF INDIA MIRAMAR PANJIM 403001 2465428 9 4 292 HOTEL PETES HIDEAWAY 13/417 YOUTH HOSTEL AVN MIRAMAR PANJIM 403001 2463144 9 4 293 GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA ROAD PANAJI 403001 2226728 8 2 294 RIOMAR BEACH RESORT DAYANAND B MARG MIRAMAR PANAJI 403001 8 4 295 HOTEL NEPTUNE DELUXE OPPOSITE NEW MARKET PANJIM 0 8 3 296 NEW GUJRAT LODGE NEW MUNICIPAL MARKET PANAJI 0 2223767 9 4

297 MANSION GUEST HOUSE M G ROAD NEAR GEETA BAKERY PANJIM 403001 2220078 9 4 298 HOTEL REPUBLICA 299 FRANK'S INN 18TH JUNE ROAD BEHIND SHER-E-PUNJAB FRANK CHAMBERS 2ND FLOOR PANAJI 0 2226716 9 3 300 HOTEL DELMON CAETANO DE ALBUQUERQUEM ROAD PANJIM 403001 2420075 2 3 301 HOTEL SUCEGADO BEHIND MUNICIPAL MARKET PANAJI 0 2426081 8 4 302 HOTEL ARCADIA M G ROAD PANJIM 403001 2220140 9 4 303 HOTEL TRIMURTI E-219 M G ROAD NEAR ASHOK SAMRAT THEATRES PANAJI 403001 2221441 9 4 304 HOTEL PARK PLAZA AZAD MAIDAN PANJIM 403001 2 3 305 HOTEL VENUS PANJIM 0 2228561 9 4 306 HOTEL RAVERA PANJIM 0 9 4 307 HOTEL SONA NEAR PATTO RUA DE OUREM PANJIM 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 135 308 HOTEL RAJDHANI PANJIM 0 2225363 8 3 PANJIM 0 224630 9 3

309 HOTEL LA GRANDE VAGLE VISION 18TH JUNE ROAD PANAJI 0 2225453 9 3 310 HOTEL MADHAVASHRAM ROOMS & RESTAURANT M G ROAD PANAJI 0 2224823 8 3 311 A POUSADA GUEST HOUSE LUIS DE HENESES ROAD 0 2422618 9 4 312 AMBIKA HOTEL NEAR CHURCH SQUARE PANAJI 403001 2435549 9 4 313 HOTEL CHECK IN 18TH JUNE ROAD PANJIM 403001 2228477 8 4 314 KENI'S HOTEL 18TH JUNE ROAD PANAJI 403001 8 3 315 HOTEL MANVIN'S OPP MUNICIPAL GARDEN PANJIM 0 8 4 316 SAFARI LODGE OPP MUNICIPAL GARDEN PANJIM 403001 9 4 317 GARDEN VIEW HOTEL OPP MUNICIPAL GARDEN PANAJI 0 2227844 8 4 318 VINCENT RESIDENCY FACILITY HOSPITALITY PANJIM 0 2223928 9 4 319 MATRUCHHAYA LODGE OPP MUNICIPAL GARDEN NEAR HINDU PHARMACY PANAJI 0 2224889 9 4 320 DELUXE LODGE PANJIM 0 3090573 9 4 321 HOTEL SEA CASTEL ELNLISH HOUSE VILLA XANADU PORVORIM GOA 0 8 4 322 LILA GUEST HOUSE DONA PAULA NEAR SAGAR DARSHAN DONA PAULA 0 9 4 323 JUST 4U BAYWATCH 3 JETTY ROAD PANAJI 0 2456545 9 4 324 HOTEL INDIRA NIWAS NEXT TO TRONORA

APTS NEAR MUNICIPAL MARKET PANAJI 403001 9 6 325 HOTEL SAMRAT NAIK HOTEL DR DADA VAIDYA ROAD PANAJI 0 8 3 326 HOTEL SOLMAR MIRAMAR BEACH PANJIM 403001 2464121 0 0 327 HOTEL ASHOK PLAZA SAMRAT ASHOK THEATRE COMPLEX 18TH JUNE ROAD PANJIM 403001 2427875 8 4 328 PANAJI GUEST HOUSE NEAR OLD PASSPORT OFFICE SWAMI VIVEKANAND ROAD PANAJI 0 9 4 329 HOTEL VIRASHREE OPP MAHALAXMI TEMPLE DR DADA VAIDYA RD PANAJI 0 2225318 8 4 330 HOTEL MANOSHANTI BEHIND E D C HOUSE DR DADA VAIDYA RD PANAJI 403001 2224824 8 6 Collection of Domestic Tourism Statistics For the State of Goa 136 331 MAYFAIR HOTEL DR DADA VAIDYA RD NEAR MAHALAXMI TEMPLE PANJIM 403001 2223317 8 4 332 HOTEL SUMMIT MENEZES BRAGANZA

ROAD PANAJI 403001 2426734 8 4 333 BLUE LAGOON COTTAGES CANOCONA 0 9 4

334 SUNSET BEACH RESORT FORT AGUADA ROAD CANDOLIM BARDEZ 0 2479220 2 6 335 BEIRA MAR ALFRAN RESORTS BAGA ROAD 'SAUNTA WADDO CALANGUTE BARDEZ 0 276246 2 4 336 CLEOPATRA RESORT PALOLEM BEACH CANACONA 0 2645906 9 4 337 BEL STEVE REBELLO COCO HUTS BEHIND PALOLEM YOUTH CLUB PALOLEM BEACH CANACONA 0 2643394 9 4 338 ROSE BUDS PALOLEM BEACH CANACONA 0 9422454114 9 4 339 WAVES BAR & RESTAURANT COTTAGES & COCO HUTS PALOLEM BEACH CANACONA 0 9822150036 9 4 340 CAFE DEL MAR BEACH BUNGALOWS & COCO HUTS PALOLEM BEACH 0 10 6

341 JOVE COTTAGES PALOLEM BEACH CANACONA 0 2646612 9 4 342 ANUP HOLIDAY HOMES UMTAWADDO CALANGUTE BARDEZ 403516 9 4 Collection of Domestic Tourism Statistics For the State of Goa

137 ANNEXURE X Feedback on Methodological and Operational Issues Selection of Locations for Survey The survey of tourism in Goa is essentially an identification of tourists coming to Goa and the places of accommodation while they stay on the mission of tourism. While conducting the survey, it is assumed that; Goa has several spots like beaches, temples and sanctuaries which are

extraordinary attractive to the local and foreign people. places of Goa. the center. The tourists, by and large, stay in the accommodation units located in A large number of tourists are attracted to have a glance of beautiful

The volume of tourists visiting Goa has been estimated from the information gathered through the accommodation units which are available in the important tourists centers through many of them stay away from the central places. The secondary sources have been tapped for the accommodation units away from the central locations. It would be appropriate if an independent survey were conducted for those accommodation units which are in the periphery of central places. In order to estimate tourists visiting Goa for personal and professional reasons, a separate survey would be useful. Correspondence of Data There would be two sets of data on tourists in Goa; one, staying in the accommodation units and two, estimated tourist survey. There is a need to check them as to how far correspond to each other. This can be done by selecting a defined number of tourists from the accommodation units. This would help the survey team to ensure whether the samples

taken are genuinely representative of the actual number of foreign and domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 138 Our survey design must be prepared in a manner so that proportion between tourists staying in central accommodation units and tourists staying in peripheral centers becomes apparent. Selecting the Survey Day A particular day was randomly chosen for surveying the tourist centers. It is a common experience that on religious festival days the number of visitors swell very heavily. There are, thus, three types of tourists flow in Goa; very heavy, very slack and normal. All three periods covered in the survey with proper care that no location is unattended by the survey team. Establishment Survey No need was considered to elicit quantitative information from the survey of establishment. In the tourists survey schedule itself provision was made for the purchases, travel plan etc of the tourists. Establishment survey could be opinion based stressing the impact of tourism on the business of Goa in general taking into account the busy, slack and normal periods. Locating Secondary Sources On major issues pertaining to tourism of Goa information could be gathered from the Department of State Government, Corporations, Public Sector Undertakings etc. In addition the knowledgeable persons could be contacted gainfully for estimating the future volume of tourists in the state. An attempt could also be made to assess the income generation, employment creation and cost-benefit stream from the tourism sector of Goa. Collection of Domestic Tourism Statistics For the State of Goa COLLECTION OF DOMESTIC TOURISM STATISTICS

FOR THE STATE OF GOA FINAL REPORT (April 2005 To March 2006) To THE MINISTRY OF TOURISM GOVERNMENT OF INDIA NEW DELHI By DATAMATION CONSULTANTS PVT. LIMITED i Contents S. No Title of the chapters Page no 1 List of Tables ii - v 2 Acknowledgement vi 3 Executive Summery - Goa vii xi 4 Introduction 1 3 5 Tourism in Goa: A Perspective 4 17 6 Tourist Spots of Goa 18 21 7 Research Design & Methodology 22 36 8 Estimation of Tourist Arrivals 37 44 9 Demographic Profile of the Tourists 45 50 10 Trends in Tourist Accommodation Units 51 62 11 Tourism Support Services in Goa 63 67 12 Trends in Tourist Expenditure 68 72 13 Evaluation of Tourist Facilities 73 82 14 Awareness of Tourist Places of North East States

and Buddhist Travel Centers 83 90 List of Annexure: I.1 Map of Goa 91 I.2 Methodology Chart 92 I.3 Work Plan 93 II Questionnaire for Tourist Accommodation Units 94 97 III Questionnaire for Tourists 98 114 IV Questionnaire For Restaurants 115 116 V Questionnaire For Tour & Travel Agents 117 VI Questionnaire For Souvenir/Handicraft Shops 118 VII Listing Performa 119 VIII Summary List Of Accommodation Units & Tours &Travel Operators 120 IX List of Accommodation Units Surveyed - Goa 121 136 X Feedback on Methodological & Operational Issues 137 138 ii LIST OF TABLES Table No. Description Page No. 4.1 Sample sizes of Tourists 26 4.2 No. of listed Accommodation Units during the survey 29

4.3 No. of listed Travel/ Tour Operator 30 4.4 No. of listed Restaurant / Eateries 30 4.5 No. of listed Handicraft / Souvenir Shops 31 4.6 Survey Sample 31 5.1 Estimated Number of Tourists 38 5.2 Estimated Percentage of Tourists at various tourists places-Taluka wise 38 5.3 Estimated Number of Domestic Tourists 39 5.4 Estimated Number of Foreign Tourists 40 5.5 Estimated Number of Day Tourists 40 5.6 Estimated Number of Total Tourists (Domestic & Foreign-Excluding Day Tourists) 41 5.7 Estimated Number of Total Tourists (All Including Day Tourists) 41 5.8 Month wise Estimated Number of Tourists 42 5.9 Distribution of domestic tourists according to the place of stay 42 5.10 Distribution of Domestic Tourists by Type of Accommodation Units 43

5.11 Distribution of Foreign Tourists by type of Accommodation unit 44 5.12 Distribution of All Tourists by type of Accommodation unit 44 6.1 Distribution of Tourists as per level of Education 46 6.2 Percentage distribution according to Sex 46 6.3 Percentage distribution according to Occupation of the head of the group 47 6.4 Percentage distribution according to the annual income of the household 47 6.5 Main purposes of visit of tourists 48 6.6 Percentage of tourist who availed the package tour facility 49 6.7 Distribution of tourists by different modes of travel arrangements 49 6.8 Distribution of tourists according to number of nights staying in accommodation Units

49iii 6.9 Average Length (number of nights) of stay in Accommodation Units 50 7.1 Guests Checked in and Bed Night Spent 52 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat Table 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat 53 7.3 Statistics of domestic tourists from the states: Haryana, Karnataka, Kerala, Madhya Pradesh & Maharastra 53 7.4 Statistics of domestic tourists from the states: Orissa, Punjab, Rajasthan, Tamilnadu & Uttar Pradesh 54 7.5 Statistics of domestic tourists from the states: West Bengal, Delhi North Eastern states (which includes: -Assam, Manipur, Goa, Nagaland, Arunachal Pradesh, Sikkim, Mizoram & Meghalaya)& Other States

(which includes:-Himachal Pradesh, Jammu & Kashmir, Jharkhand, Uttaranchal and union territories of India) 54 7.6 Trends among domestic tourists 55 7.7 No of bed nights spent: No. of bed nights spent in the accommodation units in Goa from various states 55 7.8 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. This table presents the statistics of foreign tourists coming from different nations: USA, UK, Netherlands, Germany & China 56 7.9 Number of Tourists Bed Nights Spent: Trends among Foreign tourists from different countries. Statistics of foreign tourists coming from different nations: South Africa, France, Sweden, Italy & Australia 56 7.10 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different

countries. Statistics of foreign tourists coming from: Canada, Portugal, Russia, Spain and other countries of the World 57 7.10a Trends of foreign tourists 57 7.11 Trends of foreign tourists: country wise 58 iv 7.12 Employment Statistics: Starred Accommodation 58 7.13 Employment Statistics: Unstarred Accommodation 59 7.14 Employment Statistics: Other Accommodation 60 7.15 Employment Statistics: (Starred + Unstarred + Others) Accommodation 60 7.16 Employment Statistics: Restaurant 61 7.17 Employment Statistics: Tour & Travel Agent/ Tourist Car Operator 62 7.18 Employment Statistics: Souvenir / Handicraft Shops 62

8.1 Classification according to OwnershipCategory 64 8.2 Classification according to period of establishment 65 8.3 Room Capacity 66 9.1 Percentage distribution of tourist expenditure on different items by: domestic, foreign and all tourists 69 9.2 Average expenditure per tourist per visit: domestic, foreign and all tourists 70 9.3 Average expenditure per tourist per Day: domestic, foreign and all tourists 70 9.4 Total annual expenditure: domestic, foreign and all tourists (Rs. in Crore) 70 9.5 Expenditure incurred on this trip prior to entering the state: percentage distribution 71 9.6 Revenue & Expenditure of Goa Tourism 72 10.1 Quality of local transport: Perceptions of

Domestic Tourists 74 10.2 Quality of Accommodation: Perceptions of Domestic Tourists 75 10.3 Quality of Food: Perceptions of Domestic Tourists 76 10.4 Quality of Tourist Sites: Perceptions of Domestic Tourists 76 10.5 Quality of Entertainment: Perceptions of Domestic Tourists 77 10.6 Quality of Shopping Facilities: Perceptions of Domestic Tourists 77v 10.7 Quality of local transport: Perception of Foreign Tourists 78 10.8 Quality of Accommodation: Perception of Foreign Tourists 79 10.9 Quality of Food: Perception of Foreign Tourists

80 10.10 Quality of Tourist Sites: Perception of Foreign Tourists 81 10.11 Quality of Entertainment: Perception of Foreign Tourists 81 10.12 Quality of Shopping Facilities: Perceptions of Foreign Tourists 82 11.1 Percentage of tourists who are aware of the listed locations of Northeastern region of India 84 11.2 Tourists views on main attraction points 84 11.3 Tourists overall perception 85 11.4 Tourists reason for satisfaction/dissatisfaction 86 11.5 Tourists views on not visiting Northeast tourist centers 86 11.6 Tourists views on Buddhist centers 87 11.7 Tourists views on main attraction points 88 11.8 Tourists overall perception 88

11.9 Tourists reason for dissatisfaction and satisfaction 89 11.10 Tourists reason for not visiting the tourist places 90vi ACKNOWLEDGEMENT The team constituted by Datamation Consultants Pvt. Limited to Survey & prepared the report on Collection of Tourism Statistics for the State of Goa wishes to express our gratitude to all those Departments and individuals who have helped in its preparation. We are thankful to the Market Research Division of the Ministry of Tourism for assigning the important project on Collection of Tourism Statistics for the State of Goa to Datamation, which has a team of professional experts to handle competently the multidisciplinary research work. We appreciate with gratitude Dr. A.K. Misra, Secretary (T), Sri V.K. Bajaj, former Additional Director General (MR), Sri P.S. Bose, Additional Director General (MR), Sri A.K. Gupta, Joint Director General (MR), Sri Kaushal Joshi, Dy. Director (MR), Sri S.K. Mohanta, DPA Grade B and other officers and staff of the Market Research Division for their help in providing inputs at various stages of execution of the project and offering critical comments on the report. We also express our gratitude to the Government of Goa and the Directorate of Tourism for offering all possible help and support while collecting data on Tourism of Goa. Without their active cooperation, desired data collection would not have been possible. We are also thankful to the hotel/restaurant/tour & travel owners and their staff. Many tourists cooperated with our survey team. They patiently answered our questions and discussed various aspects of their experience while being in Goa.

The members of our survey team devoted sincerely in completing our targeted work. There is an appreciation for their effort and labour. Datamation Consultants Pvt. Limited vii EXECUTIVE SUMMARY - GOA We are presenting here the summary of the report prepared by the team of Datamation Consultants Pvt. Ltd. as per the TOR prescribed by the Ministry of Tourism. This report covers the monthly statistics on tourism of Goa during the period of April 2005 to March 2006. Tourist Center The tourist places surveyed in Goa are given below 1. Pernam 2. Bardez 3. Bicholim 4. Satari 5. Ponda 6. Teswadi 7. Mormugao 8. Salcete 9. Quepem 10. Canacona 11. Sanguem These places are spread in eleven talukas of two districts of Goa. The statistics have been collected from these places. Data regarding Tourist Arrival Table: Month wise Tourist Arrivals

Month Domestic Foreign Day Visitors Total April 171285 21495 17728 210508 May 144763 27616 24898 197277 June 83191 9552 10916 103659 July 75363 4204 7908 87475 August 143272 6810 9954 160036 September 160889 9327 12123 182339 October 185227 24724 17811 227762 November 210447 54990 26542 291979 December 240448 68443 33242 342133 January 185302 46739 26581 258622 February 131422 40632 20683 192737 March 167244 33864 33316 234424 Total 1898853 348396 241702 2488951 viii x overnight visitors The share of domestic overnight visitors was 84.50% & foreign

were 15.50% in the total overnight visitors in the state. x lakh, total tourists 22.47 lakh. x combined is estimated to 24.89 lakh. Demographic Profile x were male Nearly 69.83% of domestic tourists and 65.66% of foreign tourists Estimated day tourists are 2.42 lakh and total tourists & day tourists Total domestic tourist estimated was 18.99 lakh, foreign tourists 3.48

while 30.17% of domestic tourists & 34.34% of tourists were female

x were from

Occupational profile indicates that of the domestic tourists 23.78%

business 46.27% Govt. / Pvt. service and 17.65% professionals while among the foreign tourists occupation of 20.54% was business 35.22% Govt. / Pvt. Service, 33.31% were professionals and 2.52% were students / researchers. Travel Particulars x the tourists All tourists have been identified as the educated persons. Majority of

(40.60%) both domestic and foreign had acquired higher education followed by technical and professionals as 17.94% & 20.92% respectively. x same is According to sex classification 68.45% of total tourists were male. The

observed in the domestic as well as foreign tourists. x from private Occupation wise data reveal that 34.69% of the total tourists were

services followed by 24.25% professional and 21.60% from business. x household income Around 20.82% of the domestic tourists belong to the annual

group of Rs. 1 lakh and below, whereas 33.90% belong to the income group of Rs. 1 & 2 lakh. x reveal that The main purpose of domestic and foreign tourists was leisure. Data

83.56% and 86.49% of domestic and foreign tourists respectively visited for leisure. This suggests that Goa is preferred for enjoyment trip. x foreign The domestic tourists prefer self arrangement ( 81.08%) for travel. The

tourists make self arrangement (43.90%) followed by arrangement by travel agent (25.81%) and by tour operator (26.93%). Similarly 32.32% of foreign tourists

arrived through package tours. Survey of Accommodation Units: x accommodation The number of domestic tourists and foreign tourists checked in

units were 18,68,294 and 3,48,370 respectively. The ratio between these two comes to 5:1. x more than The main tourist place in Goa is Teswadi taluka. This place attracted

28% of the domestic and 24% of foreign tourists. The number of bed nights spent by domestic and foreign tourists was 77,69,396 and 26,72,581 respectively. x came from From different states of India 15.71% checked in accommodation units

Maharastra followed by Delhi (13.74%) and Karnataka (11.15%). The total ix number of bed nights spent by domestic tourists was 77,69,396. The bed nights spent followed the same trend as that of no. of tourists among states. x 3,48,370. The Total no. of foreign tourists check in the accommodation units was

maximum number of tourists was from UK (76,402) followed by USA (49,956) and France (25,687). x capacity An important aspect of accommodation for the tourists is the room

offered. The total capacity of AC accommodation rooms is 4,301 whereas nonAC rooms are 3,985. Out of total AC rooms highest is in three stars (1,189) followed by four and above stars are (1,031). In non-AC highest accommodation is in the guesthouses (1,433) followed by unstarred (1,406). Evaluation of Tourist Facilities: x rated local Almost 42.05% of the domestic tourist and 43.2% of foreign tourist

transport services as good, with 12.1% and 10.8% respectively, rating it as poor. x reported the 14.32% of domestic and 12.9% foreign tourists, who were surveyed,

accommodation units as excellent while 10.57% of domestic and 6.7% foreign tourists rated it as poor. x surveyed, rated 36.79% foreign tourists and 35.1% domestic tourists who were

quality of entertainment facilities as excellent. x the tourist Almost 40.71% of domestic tourists and 42.1% foreign tourists rated

attractions in Goa as Very Good. x shopping facilities as adequate. Expenditure by Tourists: x has been The annual expenditure made by the tourists in Goa of all categories Almost 61.3% of domestic tourists and 59.8% of foreign tourists rated

estimated as Rs. 1,581.41 crores, out of which domestic tourists contribution is Rs. 893.71 crores and foreign tourists Rs. 687.7 crores. x foreign On an average a domestic tourist spent Rs. 1,081 per day where as a

tourist spent Rs. 2,415 per day. This suggests the amount spent by foreign tourists is almost double the amount per day to that of domestic tourist. x on Domestic tourists major item of expenditure accounting 30.4% was

accommodation service. This was followed by expenditure on fooding 30.35% and travel 13.26%. Employment in Accommodation units / Travel Agencies / Restaurants / Souvenir

Shops: x was 1,478 as The total no. of persons employed in starred accommodation units

permanent and 799 as temporary / casual. In the un-starred accommodation units the permanent employees were 1,662 whereas temporary / casual were 306. In other accommodation units the permanent employees were 1,972 and 909 as temporary / casual. x x employed in There are 816 & 483 permanent and casual employees, respectively

restaurant units. Majority of the employees are engaged in kitchen i.e. 500. x employed in There are 1484 & 613 permanent and casual employees respectively,

Tour & Travel Agents / Tourist Car Operators. x x Employees Majority of the employees are engaged in Administration i.e. 1458. There are 120 Permanent Employee and 8 Casual / Temporary

employed in Souvenir / Handicraft shops. Awareness of North Eastern States: x (53.24%) In respect of domestic tourists, awareness was highest for Assam

followed by Tripura (52.44%), Manipur (46.94%) and Arunachal Pradesh (43.84%). For foreign tourists, awareness was highest for Arunachal Pradesh (31.77%) followed by Meghalaya (26.32%) and Assam (22.04%). x states was The domestic tourists who were aware and visited the northeastern

highest for Tripura (5.13%) followed by Manipur (5.1%). The percentage of foreign tourists who were aware and visited the northeastern region was highest for Meghalaya (4.47%) followed by Arunachal Pradesh (3.45%).

x (82.38%)

The main attraction for the domestic tourists was the scenic beauty

followed by historical significance (72.89%). For the foreign tourists historical significance (62.94%) was the major attraction followed by scenic beauty (57.3%). x India, 18% Among the domestic tourists who visited the northeastern parts of

were very satisfied and 41% quite satisfied. Majority of foreign tourists (52%) were somewhat dissatisfied. x visit the The domestic and foreign tourists who neither visited nor proposed to

northeastern states, the reasons were time constraint 67.7% and availability of Budget Package Circuits (61.93%). In respect of foreign tourists, reasons for not visiting were the same as of domestic tourists. Awareness about Buddhist Centers: x Bodhgaya The level of awareness among domestic tourists was relatively high for

(83.77%), Ajanta Ellora (81.79%), Sarnath (75.43%) and Sanchi (73.15%). For foreign tourists the highest awareness is for Ajanta Ellora (82.74%), Bodhgaya (71.92%), Sanchi (65.18%) and Sarnath (57.74%). x and The domestic tourists, who were fully aware, visited Sarnath (52.53%)

Bodhgaya (43.06%). The highest proportion of foreign tourists who visited Ajanta Ellora (43.36%) and Sarnath (39.61%). x significance The major tourist attraction for the domestic tourists were historical

(90.94%), famous in India (87.19%), and rich cultural heritage (71.81%). The foreign tourists were attracted by historical significance (87.39%), famous in

India (84.55%) and rich cultural heritage (69.17%). x phenomenon The impression got by the tourists is important for understanding the

of tourism. About 35.52% of domestic tourists were very satisfied whereas 31.94% were quite satisfied. About 13.86% were very dissatisfied. So far the xi foreign tourists were concerned 33.48% were very satisfied, 26.36% quite satisfied and about 17.83% were very dissatisfied. x places, there Why the domestic tourists did not visit or tried to visit the Buddhist

are several reasons. Among the factors responsible for preventing the domestic tourists to visit Buddhist Centers are transport bottleneck, time constraint and lack of awareness. For the foreign tourists, the main constraints are almost similar to those of domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 1 CHAPTER-1 INTRODUCTIONCollection of Domestic Tourism Statistics For the State of Goa 2 INTRODUCTION 1.1 BACKGROUND OF THE SURVEY The statistical information of tourism phenomenon is necessary for programming the future development of tourism. Planning, decision-making, formulation of promotion strategies and marketing involve specialized knowledge and information of the tourists choices and preferences. Therefore it becomes necessary for a country to identify the potential tourists, their interests, needs and the level of satisfaction they get from each facility center. With this background the Market Research Division of Department of Tourism,

Government of India, appointed DATAMATION CONSULTANTS, NEW DELHI to prepare a statistical database on Goa tourism. The title of the survey is Collection of Domestic Tourism Statistics for the State of Goa. The assignment was for a period of 12 months from April 2005 March 2006. The survey was intended to provide information on both domestic and foreign tourist arrivals, their demographic profile, expenditure patterns, period of stay in the state, satisfaction level for tourist facilities and general impression of tourists. Information about accommodation units at various important tourist places in all categories including the unorganized sector had also to be compiled under the assignment over a period of one year. The survey had also to assess the direct employment generated by tourists and also to estimate the expenditure and earnings of the state government through tourism. 1.2 TERMS OF REFERENCE OF THE SURVEY: The terms and reference and Scope of the survey are as follows: 1. Prepare a frame/list of all important tourist places in the state 2.Prepare a frame/list of tourist place wise all accommodation units like hotels, Dharmashalas, guesthouse etc. 3. Compile information about both domestic and foreign tourist staying in all the accommodation units each month, including nationality of foreign tourist from the records of accommodation units 4. Compile information about rooms, beds, occupancy rate, and employment etc of all accommodation units as at sr. No. (ii) above on monthly basis. 5. Conduct a sample survey of both domestic and foreign tourists (taking separate representative samples) at all the important tourist places as at Sr. No. (i) to estimate the a) purpose of visit b) same day visit c) tourist staying with friends/relatives during their visit d) demographic profile e) perception, expectations and level of knowledge about

destination in North-East as also Buddhist site in India f) country/state wise arrival ( country for foreign tourist and state for domestic tourist only) g) average estimated expenditure by tourist on various items h) average duration of stay and i) direct Collection of Domestic Tourism Statistics For the State of Goa 3 employment generated through tourism in various sectors like hotels, restaurant, transport, travel agencies, travel agent etc. 6. Estimate the expenditure made by the state government in development of tourism and earnings through tourism. 7. Update the frame /list as at Sr. No. (i) and (ii) on quarterly basis; and accordingly revise the coverage The survey of accommodation units and of the tourists was conducted on a monthly basis and monthly, quarterly reports were generated for the period from April 2005 March 2006. The final report of 12 months period is the aggregate of the 12-month survey. Collection of Domestic Tourism Statistics For the State of Goa 4 CHAPTER-11 TOURISM IN GOA: A PERSPECTIVE Collection of Domestic Tourism Statistics For the State of Goa 5 TOURISM IN GOA: A PERSPECTIVE 2.1. BACK GROUND: Since the tourism industry of Goa is a major engine for the economic growth of the state, it demands utmost urgency to modernize the industry in the perspective of the national tourism policy 2002. A guaranteed multiplier effect is expected by the appropriate planned development of the tourism sector on the employment generation, economic

development and impetus for rural regeneration. Given the potential of attracting tourists the development of tourism is an obvious choice for the state Goa. The emphasis on domestic tourism as a major driver of tourism growth is focused in the national tourism policy and also in the policy of the state of Goa. Goa is the only state after Kerala where beaches are the focal points of the tourism industry. It is for this reason that Goa is known as the beach country of India. By the development of hospitality industry and better infrastructure, Goa could be a more focused international tourist spot and could be seen as a global brand in the tourism map of the world. Many international festivals like international film festivals of India, which has been held since last year made Goa as an international hotspot in the world of Cinema. Situated in the Malabar Coast, Goa is known for its Gothic churches, crumbling forts, palm-fringed beaches, coconut groves, ferry rides, and bubbly folk music! With its 131-km-long coastline, Goa is an important locale in every tourist's itinerary in India and the world. Sun, sand and sea being the major attractions, Goa is a perfect heaven for those who need and want relaxation. In 2004, 3,63,230 foreign tourists visited Goa. The foreign tourist visit during 2004 was higher by 14.4 % than the previous year. During 2004, the number of domestic tourists who visited Goa was 8,76,778. The study involved identification of major tourist places, place wise accommodation units with number of hotel rooms and beds, employees in these hotels, number of tourist (both domestic and foreign), time of stay and places they visited in Goa. This study also focuses on Government of Goas role in the development of tourism and their total investment in previous plans. 2. 2 GOA TOURISM: A PERSPECTIVE "The pearl of the east," GOA is situated on the Malabar Coast endowed with sandy beaches and a tropical climate. Inland Goa is hilly, stretching to part of the Western

Ghats. It is bounded by the states of Maharashtra on the north and Karnataka on the east and south, and by the Arabian Sea on the west. The total area is 3,702 square kilometers. The two largest rivers are the Mandavi and Zuari, between the mouths of which lies the island of Goa. The island is triangular, the apex (called the cape) being a rocky headland separating the harbor of Goa into two anchorages. There are three principal cities in Goa, namely Marmagao, Madgaon (Margao), and Panaji. About one-quarter of the state is covered by forest. The climate is generally warm, with average January temperatures ranging from 19 to 29 C (66 to 84 F), and average June temperatures ranging from 25 to 33 C (77 to 91 F). Goa experiences a monsoon season from June through Collection of Domestic Tourism Statistics For the State of Goa 6 September; accounts for four-fifths of the state's average annual rainfall. Panaji is the capital of Goa. The state has two districts and divided into 11 talukas Goa has an airport (Dabolim Airport) and is connected by all private and public airlines of India. The nearest international airports for Goa are Mumbai and Bangalore. The Railhead is up to Vasco-da-Gama and Margoa and is connected by train with Bangalore,Belgaum, Hospet, Hubli and Hyderabad and via Miraj to Bombay, Delhi and Agra. The road to Panaji, the capital of Goa, is connected to Bangalore (598 kms), Belgaum (157 km), Bombay (594 kms), Gokarn (154 km), Hospet (315 km), Hubli (184 km), Karwar (103 km), Kolhapur (246 km), Malwan (150 km), Mangalore (371 kms), Mysore (696 kms), Pune (458 kms), Ratnagiri (263 kms), Vengurla (73 kms) etc. Kadamba Transport Corporation provides the Bus Services, Maharashtra State Road Transport Corporation (MSRTC) and Karnataka State Road Transport Corporation (KSRTC) which operate frequent bus services between Panaji, Vasco, Margao and to Bangalore, Belgaum, Gokarn, Hubli, Karwar, Kolhapur, Malwan, Mangalore, Miraj, Mysore, Pune, Ratnagiri and Vengurla. The ship services also ply between Bombay and

Goa organized by private groups. English is widely spoken and understood in urban areas and to a lesser extent in the rural areas. Konkani, the official language, is most commonly used in day-to-day life. Marathi and Hindi, the other national languages are also understood by most of the population. Portuguese is also spoken among the old Goan people. Till the end of May 2005, there were 468 hotels in the state of Goa. Among them 5 star deluxe hotels are 9, 5 star hotels are 2, 4 star hotels are 2, 3 star hotels are 14, 2 star hotels are 27, 1 star hotels are 19, guesthouses are 44. There are 351 resorts or other hotels in entire Goa state. Most of the tourism in Goa is concentrated in the coastal stretches of Bardez, Salcete, Tiswadi and Marmagao. Over 90 percent of domestic tourists and over 99 percent of the international tourists frequent these areas. Two types of tourists visit Goa; the first is the domestic tourists, who comprise 80 percent of all tourists. Curiosity with the Goas image, which holds a degree of mysticism, a sense of freedom and western lifestyle, many people of the rest of India, visited Goa. The second is the international tourists who visit Goa purely for the natural environment of tropical climate. Within the category of international tourists there are two sub-categories: backpackers and charter tourists. The domestic and international both categories of tourists visit Goa for the beaches, they stay away from each other. The backpackers are not found in areas of charter tourists; they prefer to mingle and live with the local communities. Whereas, the charter tourists tend to stay in the luxury starred hotels. Domestic and international tourists also differ in terms of the areas they frequent. For the domestic tourist, the beaches hold limited appeal, so domestic tourists remain away from the places frequented by the international tourists. The timings of visits are clearly different for the domestic and the international tourists. In previous decades, a clear off-season for all tourists could be identified. Today this is not so since the domestic tourists come throughout the year albeit in larger

numbers in the non-monsoon months. Conversely, international tourists avoid the monsoon months; as for them the use of the beach is the prime attraction to come to Goa. Collection of Domestic Tourism Statistics For the State of Goa 7 The various factors that have contributed to this rise in domestic tourism in the country are: x x x attractive; Increased disposable income of the middle class; Increased urbanization and stress of living in cities and towns; Increased ownership of cars, which is making domestic tourism more

especially among the upper-middle and middle classes; x x connections to various places of tourist interest; x advertising Increased number of cheap accommodations and resorts, greater Improved employment benefits, such as the leave travel concession; Development of inexpensive mass transport and improved

targeted at domestic tourists both by the central and the state governments, as well as the tourist industry, and increasing of time-sharing in holiday spent, among the middle class. PLACES OF TOURIST INTEREST IN GOA Places of tourist interest are so numerous and of varied nature that it is not easy to describe these places comprehensively. In general the tourist spots of Goa are counted more like, Shrines, Forts, places of historical importance, springs, lakes and birds, sanctuaries, religious centers, science spots, sea beaches, summer resorts, water falls and wild lives etc. (The distances given in this section is from Panaji, unless otherwise specified)

TOWNS Panaji: The capital of Goa, a small and charming city on the left bank of silvery Mandovi river with beautiful, red-roofed houses, built in Latin style, also boasts of many modern houses, well laid gardens, statues and avenues lined with Gulmohar, Acassia and other trees. Enchanting panorama unfolds from atop Altinho (Hill Top). Margao: (33 km). The hinterland of Southern Goa in Salcete taluka is a thriving commercial metropolis linked by rail to the rest of India & Mormugao Harbour and the national highways, with Maharashtra and Karnataka. It has fine parks, gardens as well as imposing old mansions and modern buildings. Vasco da Gama : (30 km from Panaji). A modern well laid out city close to Mormugao Harbor. It has beautiful and extensive avenue and gardens. The air terminus of Goa at "Dabolim" lies on the outskirts of the city, is also the railway terminus for passenger service. Mapusa: (13 km) Capital of Bardez Taluka is at the cross roads of the network of highways covering whole northern Goa. It has beautiful layout with gardens and a church. Collection of Domestic Tourism Statistics For the State of Goa 8 Weekly Fair on Friday is held at the modern stream lined market and attended by large crowds. Mormugao Harbour: (34 km from Panaji)--(four km from Vasco da Gama). It is one of the finest natural anchorages on the west coast of India and the hub of intense maritime activity. Passengers and cargo ships call here from all over the world. Pilar: (11 km from Panaji)-Important religious and educational centre of Christian Missionaries. The Church, Seminary and School atop hillock command a magnificent panorama of the countryside around in view of Mormugao Harbor and Zuari River. CHURCHES

Old Goa (10 km). East of Panaji lies the site of city of Old Goa. Founded by Adil Shah, in the first decade of 16th century, it was being developed by them with a view to shift their capital from Bijapur. However, Afonso de Albuquerque made a short work of it when he stormed and took over to house the centre of power of the Portuguese colonies. Basilica of Bom Jesus: Built in 16th century is the most popular and famous of all churches in Goa. The mortal remains of St. Francis Xavier, kept in a silver casket, are enshrined here. This church dedicated to Infant Jesus is now a World Heritage Monument. Timings: Sunday: 10.00 to 18.30 hrs. Weekdays: 09.00 too 18.30 hrs. Masses: Sunday: 08.00 & 09.15 hrs. Weekdays: 07.00 & 08.00 hrs. Se Cathedral: Most imposing of all churches at Old Goa. Its vaulted interior overwhelms the visitors by sheer grandeur. This Cathedral has five bells of which one is the famous Golden bell, the biggest in Goa and one of the best in the world. The church is dedicated to St. Catherine. Masses - Sunday 7.15 a.m., 10.00 a.m. and 4.00 p.m.Weekdays: 7.30 a.m. and 6.00 p.m.. Church of St. Francjs of Assissi: The entrance and the choir are in Manue line style, the only fragment of its kind in the East. The interior is illustrated with exquisite paintings. The adjacent convent now houses the Archaeological Museum. St. Cajetan Church: Built in the style of St. Peter's Basilica in Rome. Built in the style of St. Peter's Basilica in Rome. Church of Our Lady of Rosary: One of the earliest built in Goa, bears an inscription about the recon quest of Goa by Afonso de Albuquerque in 1510. Nunnery of St. Monica: Built like a fortress, in significant of its massive walls and buttresses. It is the only nunnery in Goa.Collection of Domestic Tourism Statistics For the State of Goa

9 St. Augustine Tower: Close to the Nunnery is a lofty tower defying the torrential rains. The tower is one of the four of the Augustine Church that once stood there. This Church when intact was perhaps the biggest in Goa. Viceroy's Arch: One of the gates of Adil Shah's Fort, it was renovated by Portuguese and was the gateway of Goa for Portuguese Governors, Viceroy used to disembark at this place. Reis Magos Church (7 km from Panaji) The Reis Magos Church was constructed in 1555. It is one of the earliest churches built in Goa and the first in Bardez Taluka, dedicated to the three Magi-Kings-Gaspar, Melchior and Balthazar, who according to legend were guided day and night by a star to Bethlehem to greet the newborn child Jesus. This church was once the residence of all dignitaries and also a mission centre of the Franciscan order. There is a fort adjacent to this church. The Church of Mae de Deus at Saligao: (13 km) Built in 1873, is situated amidst picturesque surroundings. The shrine of the miraculous statue of Mae de Deus (Mother of God) was brought from the ruins of the convent of Mae de Deus at Old Goa. This beautiful church is the finest piece of Gothic style. The Church is well illuminated at night. The Church of St. Alex at Curtorim: 9 km from Margao. It is one of the oldest churches in Goa, built in 1597 on the site of a Hindu shrine-- Ravalnath, the remnants of which are visible till today The Church of St. Ana at Talaulim, llhas: (11 km) Dedicated to St. Ana, is a remarkable piece of ancient Christian architecture. It was built in 1 6 9 5 o n t h e r i g h t bank of Siridao River and has picturesque surroundings. The unique feature of this church is that it has hallowed walls through which people could walk in secrecy

for confession. Rachol Seminary: Situated just off the banks of Zuari River, 12 kilometers from Margao in South Goa. In 1521 the Portuguese, in their 20 customary fashions first built a church, then a prison, later in 1574-1610 a seminary to impart philosophy and theology. It is in this seminary that the museum of Christian Art is housed. TEMPLES Shri Bhagwati: 28 km from Panaji in Pernem Taluka. The Temple, situated by the side of the main road, is said to be more than 500 years old. Two life size images of elephants in standing position made of black stone on either side at the entrance welcome the visitors. TheGoddess Bhagwati Asthbhuja in a standing position on a high pedestal is very imposing. Dussehra is celebrated with gaiety from Ashwin Collection of Domestic Tourism Statistics For the State of Goa 10 Shuddha Pratipada to Poornima, when over 25 thousand devotees assemble at the temple. Rudreshwar Temple at Harvalem: Located in Bicholim Taluka at a distance of 45 km from Anaji, the temple of Rudreshwar is half a km away from the rock-cut caves of Harvalem where the ancient linga of Rudreshwar is venerated. The idyllic Harvalem waterfall is close by. The image of Rudreshwar is facing the waterfall. The fe s t iva l of Ma h a s h i v r a t r i d r aws b i g c r owd . Howe v e r , t h e t emp l e a s s um e s importance as Hindus perform rites for the dead here. Shri Mahadeo Bhumika at Sal, Bicholim: Situated a distance of 25 km from Mapusa, temple complex has beautiful natural surroundings. The three-day festival of 'Gades' which begins on Phalgun Purnima draws big crowd. The devotees believe that people can have the darshan of 'Devchars' during Gade Festival. Morjaee Temple at Morjim: Situated at Morjim in Pernem taluka this ancient

historical temple complex is situated amidst natural surroundings. The main festival is "Kalas Utsav" which is celebrated once in every three, five, seven or nine years. The duration of the festival is nearly a month beginning from Phalgun Shuddha Panchami. The concluding seven days is a big religious and cultural affair when people not only from Goa but also from Sindhudurga to Karwar assemble in large number. Other festivals are Gudi Padwa, Dussehra, annual Zatra,"divzam" and Ghodemodni. Brahma Templ e : 7 kms f rom Va lpoi , in the vi l l age of Br ahma Carambolim. This shrine belongs to the 5th century A.D. It is one of the few temples dedicated to Lord Brahma found in India. Shri Chandranath: 45 km it is situated on the top of 350 meters high hill of Chandranath Paroda, Quepem. Chandreshwar was the titular deity of Bhoja kings who ruled South Goa before the Christian till the middle of 8th century. They had named their capital Chandrapur after deity. Shivalinga is carved out from the rock, which oozes whenever rays of full moon fall on it. The temple is so designed that Linga receives moonlight on every full moon. The temple commands a panoramic view and its surroundings are enchanting. The temple's ancient chariot is well known for its woodcarvings. Shri Damodar. 22 km from Margao at Zambaulim-Sanguem, situated in picturesque surroundings on the banks of river Kushavati, popularly known as Panti. Near the temple, the river is regarded particularly holy and is said to have medicinal properties. The Hindus and Christians alike worship the deity. A weeklong celebration of Shigmo is packed with programs, which include a colorful pair, exchange of gulal, collective meals and presentation of shows on popular legends and folk culture. The deity was originally in Margao. Collection of Domestic Tourism Statistics For the State of Goa 11 Shri Datta Mandir: 37 km at Dattawadi, Sanquelim, and 40 km from Margao. The

century old temple of trimurthy (Hindu) has a backdrop of a beautiful hillock covered with dense groves of areca palms. The most important festival, which is attended by devotees from all over Goa, is Datta Jayanti which falls in the month of December. The deity is believed to have cured many people of unsound mind. The entire interior consists of white marble. Shri Devkikrishna-Ravalnath: 17 km at Marcela, Ponda, is popularly known as Pisso Ravalnath. The most important festivals are "Malni Paurnima" in the month of Pausa (January). Shri Gomanteshwar Devasthan Brahmapur: It is situated near Ela farm at Old Goa. Mahadev was worshipped during the days of Kadamba kingdom in Goa. Madan Tirtha Goraksha Math etc. still remind the glory of the place. Shri Gopal Ganapati: 26 km from Panaji at Farmagudi, Ponda, amidst beautiful natural surroundings near Bandora. The Portuguese Viceroy attacked the fort of Ponda in October, 1683 but had to beat a hasty retreat at the sudden appearance of the Maratha King Sambhaji with a large army. Farmagudi commemorates this event. The stone image of Gopal Ganapati was discovered by Herdsmen while grazing cattle near the hill and later installed in a small shrine with a thatched roof. The temple built by late Shri Dayanand Bandodkar, the first Chief Minister of Goa has the idol, made of metal alloy, consecrated on April 2 4 , 1 9 6 6 . I t i s a g o o d s p e c i m e n o f I n d i a n t e m p le architecture synthesizing both ancient and modern. Shri Kalikadevi: 14 km from Mapusa at Kansarpal. It is said to be about hundred years old. Divided into two outer halls, supported with seven rows of four pillars, has a stage to perform dramas on festive occasion. The inner shrine contains the revered image of the Goddess, 'Kali' a fierce form of Devi. Agrashalas (rest house) surrounding the temple provide facilities for lodging to the devotees.

Shri Kamakshi Saunsthan Shiroda: 40 km from Panaji, according to mythology, Shri Kamakshi, was brought from Kaurang (Kanchi). Temple of Shri Mahadev at Tambdi Surla: 66 km from Panaji in Sanguem Taluka at the foot of the Ghats, is the only specimen of Kadamba-Yadava architecture (14th century) in basalt stone preserved and available in Goa. A memorable road connects Sancordem to this temple complex. Shri Mahalaxmi: Situated in the village of Bandode, about 4 km from Ponda, it is considered the abode of the original Goddess of the Shakti cult. The Sabhamandap has a gallery of 18 images, out of 24 images of emanatory aspects of Bhagvata sect, which is considered one of the few galleries of wooden images of Vishnu in India. The image of Mahalakshmi has a close resemblance to that of Mahalakshmi at Kolhapur, the Collection of Domestic Tourism Statistics For the State of Goa 12 main centre of worship, Her special feature is that she wears a linga on her head and is considered a peaceful or Satvik form of the Devi. The Goddess Mahalakshmi was worshipped by the Shilahara rulers (750-1030 A.D.) and the early Kadamba Kings of Goa. Shri Mahalsa: At Mardol, 1 km from Shri Manguesh temple. The deity worshipped is an attribute of Vishnu (Mohini during the fight between Devas and Asuras) Main festivals: Zatra and Navaratra. Shri Mallikarjun: 40 km from Margao at Canacona, the southernmost Taluka of Goa, is believed to have been constructed during the middle of 16th century by ancestors of the Kshatriya Samaj. It was renovated in the year 1778. The temple has massive wooden pillars with intricate carvings. There are 60 deities around the temple. Rathasaptami has festivals in Feb. where as Shigmotsav has in April, which draw large crowd. Shri Manguesh: 22 km from Panaji (26 km from Margao) at Priol- Ponda Taluka. It is

located on a hillock surrounded by lush green hills. Though small, it has an air of distinctive elegance. Its lofty white tower at the entrance is a landmark of the countryside. This is a temple dedicated to Lord Shiva. Shri Naguesh: Dedicated to Lord Shiva, is situated in the village of Bandode, about 4 km to the east of Ponda. The temple Sabhamandap has a gallery on both sides that contains exquisite specimen of intricate woodcarvings of the events of Ramayana on one side and wooden images of Astadikpal and Gandharva on the other. Shri Navdurga Saunsthan: 34 km from Panaji at Borim (12 km from Margao) The deity of Goddess Navdurga was originally brought by Brahmins of Karad to Goa. The deity was later transferred from Benaulim in Salcette to its present site at Borim. Shri Navdurga at Madkai: 28 km from Panaji. The annual zatra is celebrated in November. Shri Ramnath: 33 km from Panaji in Ponda Taluka. Besides the shrine of the main Ramnath deity, it has four small temples of Shri Laxminarayan, Shri Shantadurga (Sateri), Shri Betal and Shri Sidhanath. The five together, constitute Shri Ramnath Panchayatan. The legend in mythology says that Rameshwar is the original abode of Lord Ramnath. Shri Saptakoteshwar: 37 km from Panaji at Narve-Bicholim, was a favored deity of Kadamba Kings. Its original temple was situated in the island of Diwar. The Portuguese destroyed it and the idol was shifted to its present site at Narve (Bicholim), Many years afterwards in 1668 A.D. Chhatrapati Shivaji ordered renovation of this temple at the present site during one of its campaigns to oust the Portuguese. The linga worshipped in this temple is faceted and is known as 'Dharalinga'. Collection of Domestic Tourism Statistics For the State of Goa 13 Sapteshwar-Bhagvati Temple at Mandrem: Situated 17 km from Mapusa in Pernem

Taluka, the complex has five temples, main temples being of Shri Septeshwar and Bhagavati. Other temples are Narayan, Ravalnath and Satpurush. Dassehra, Zatra, Bhajani Saptah are the main festivals. The temples were renovated some years ago. TAPOBHOOMI Born under the divine inspiration of his Holiness Haturli Mathadhish shrimad Brahamanand Swamiji, the Tapobhoomi Complex at Kundai has now become a centre of pilgrimage to the students of Hindu culture and religion, spread over an area of 10,000 sq mt. This centre of Param Pujya Padmanabh Shishya Sampradaya harbors a number of projects, a unique Datta mandir, Sanskrit Pathshala, Dhyaan Gufa (Chamber for meditation), Ayurveda Centre, Yoga Anusandhan Kendra, Bhajani Vidyalaya, Bhaktoddhar Library, etc. His Holiness Brahmanand Swamiji, who is the head of Haturli Muth has rendered yeomen service to uplift poor, downtrodden people in the last two decades. While propagating the Bhakti movement in this holy land, he has salvaged poor and middle class from dwelling into the clutches of vices such as drinking, gambling, drug-abuse etc. It is solely because of Swamiji's guidance that thousands of young people have been able to walk in the right direction Tapobhoomi has been set up to educate mankind about its duties and responsibilities. It has been set up to spread the message of divine love and compassion. It is indeed a temple of humanity, standing firm on the foundation of devotion i.e. Bhakti. Shri Shantadurga: 33 km. Sumptuously built at Kavlem, is dedicated to Shantadurga, the Goddess who mediates between Vishnu and Shiva. Has a rich and beautiful Garbhakuda or the holy of holies where the deity is kept. The deity was shifted from Kelsi. Agrashalas. Shri Shantadurga: 14 km from Mapusa at Dhargal, Pernem. When all the temples in

Ba rde z we r e de s t royed by the Por tugue s e , thi s Goddess was reestablished at Sanquelim. It was at the time of the notorious Portuguese inquisition in Goa. Therefore, in 1550 A.D. this Goddess was taken to Dhargal in Pernem Taluka that also formed part of Sawantwadi principality. The 'Zatra' of this Goddess is held in the month of December. The temple has beautiful natural surroundings. Shri Shantadurga (Kunkolienkarin): 18 km from Margao, at Fatorpa (Quepem). Originally from Cuncolim village in Salcete Taluka, the Portuguese removed the Goddess to Fatorpa in 16th Century during religious persecution. The annual zatra, in the month of Pausha Shuddha Navami, attracts devotees from all over Goa. Shri Vitthal Mandir: 41 km from Panaji situated at Vithalwaddi, Sanquelim. Shri Vitthal is the ancestral God of 'Ranes' who had put up prolonged memorable resistance Collection of Domestic Tourism Statistics For the State of Goa 14 to Portuguese rule. The main festival is Chaitri (April), is a lavish affair for the people miles around. Shri Devi Sharvani: Vitthal Maharudra Panchayatan rudra the complex comprise of temples of Jagrut Swayambhu Goddess Sharvani, Mahadev and Vetal with his life size image of stone and other deities. It is situated in scenic surroundings at Advolpal in North Goa, 24 km from Assonora on Pirna main road. Goddess is known for fulfilling the vows of her devotees through Kaul Prasad who also perform Tulbhar to propitiate her. Thousands of devotees throng on vardhapan day, Divja zatra day and annual zatra day in November/December when procession of Goddess is taken out in decorated chariot. Saunsthan Gokarn Portugali Jeevotam Math: Located at Partagali village on the banks of the sacred rivulet Kushavati, this math established by Shreemad Narayanateertha Swamiji in the year 1475 A.D. has an uninterrupted tradition of 23

Swamijis. This is an ancient Math of the Gaud Saraswat Bhrahmin Vaishnav Community, which maintained contact with the scattered members of the community. The symbol representing the spiritual movement carried on by the Math for over 500 years is one of the few huge ancient Vatavriksha (Banyan tree) which is about 200ft x 225ft and is considered a Tapasya Kshetra for over a thousand years. The people of Partagali and adjoining area worship Vatavriksha and the Ishwar linga, which is situated in front of it. This place is popularly known as Bramhasthan. Portugali is being developed into a centre of culture and learning, without in any way tampering with its glorious traditions. Shri Saunsthan Goudpadacharya Kavle Math: This Math is a brilliant heritage of Goud Saraswat Smarth Community with branches all over India. This Math situated at Kavalem, in Ponda taluka is named after historic seer and exponent of the Adwaita system of Vedanta. The Math was shifted from Cortalim in the year 1630 during the inquisition period and re-established by Shrimad Satchidanand Saraswati Swamiji. MOSQUES Jama Masjid: (26 km from Margao, at Sanguem). Built in the 1 st century, the Jama Masjid was completely renovated in 1959. The new structure is remarkable for its harmonious proportions and elegant simplicity. It has four minarets at the entrance facade is flanked by two elegant turrets surmounted by pillared kiosks. A Dom-shaped kiosk rises in the centre of the four minarets. Festivals are celebrated here with due solemnity. Safa Masjid at Ponda: The Safa Shahouri Masjid, the biggest and most famous of the 27 mosques in Ponda taluka was build in 1560 by

Ibrahim Adilshah of Bijapur.Adjacent to the mosque is a well-constructed masonry tank with small chambers with 'Meharab' designs. The mosque and the tank were formerly surrounded by an extensive garden with many fountains. They were all Collection of Domestic Tourism Statistics For the State of Goa 15 destroyed during the Portuguese rule. The two major festivals Id Ul-Fitr and Il-UdZuha are celebrated at this mosque with great pomp and are attended by a large number of people. BEACHES Beach Tourism of Goa The most comprehensive beach resort in the country, Goas coastline provides endless sun drenched crescents of sand. Vagator, Anjuna, Baga, Calangute and Candolim stretch out in an unbroken palm fringed line. Other beaches are at Miramar and Colva. Parasailing, yachting, windsurfing, and deep sea diving are some of the more popular water sports, facilities for which are available. There are 29 beaches in Goa. Among them Candolim Beach, Baga Beach, Sinquerim Beach, Bambolim Beach, Arambol Beach, Vagator Beach, Benaulim Beach, Palolem Beach, Agonda Beach, Mobor and Cavelossim beaches are famous and an increasing number of tourists visit these beaches every year. is the most Calangute Beach: 16 km. This is called the Queen of Goa beaches and

popular holiday resort in Goa for its scenic splendor. Excellent accommodation facilities are available, particularly at the tourist resort and cottages. Salcete and Colva Beach: About 6 km from Margao, Colva beach is the pride of

the only rival to Calangute by its scenic splendor. Here sand, sea and sky blend in enchanting natural harmony un-spoilt by men. This place has good accommodation facilities.

 of the

Dona Paula: (7 km) An idyllic picturesque spot. Commands a fine view

Zuari River and Mormugao Harbour. Water skittering facilities are available here. Miramar: (Gaspar Dias), (3 km) A lovely golden beach of soft and

girdled with palm trees facing the blue Arabian Sea, is the nearest to Panaji. Anjuna: (18 km) A popular beach area adjacent to Chapora Fort. In

Anjuna there is magnificent Albuquerque mansion built in 1920, flanked by octagonal towers and attractive Mangalore tiled-roof. Vagator: (22 km) It is popular beach dominated by Chapora Fort to

the north, on its imposing head land. To the south of vagator is Calangute beach. Arambol Beach: (50 km) A unique beach in the North Goa, is both

rocky and sandy beach and much sought after. It has a sweet water pond right on the shore. Agonda: (about 37 km from Margao). A small, picturesque and

secluded beach much sought after for its serenity. Collection of Domestic Tourism Statistics For the State of Goa 16 the Palolem: about 37 kms from Margao. Just west of Chaudi, it is one of

most enchanting beaches in Goa relatively deserted, with backdrop of Western Ghats, It is situated in Southern Taluka of Canacona. WILD LIFE SANCTUARIES 1. Bhagwan Mahavir Wildlife Sanctuary: Situated along the North-East border of Goa at Molem, about one and a half hours journey from Panaji along Panaji - Belgaum National Highway, the Bhagwan Mahavir Wildlife Sanctuary covers about 240 sq km of

thick forest clad slopes of western ghats and is the biggest of the three sanctuaries of Goa. The sanctuary is rich in wildlife. It is a paradise for bird watchers. Besides flora and fauna there are many important geological and historical feature in this sanctuary. Dudhsagar falls, about an hour's journey from Colem by train, is a feast for the eyes. "Devil's Canyon" is another beautiful geological spot. The famous Tambdi Surta temple is a b o u t 1 3 km f r om Mo l em . T h e Di r e c t o r a t e o f T o u r i sm h a s b u i l t comfortable cottages and dormitories for tourists. Entry fee is Rs. 10/- per adult, Rs. 5/- per child and Rs. 3/- per student. 2. Bondla Forest: (5 km) It is one of the three wildlife sanctuaries of Goa. More than a sanctuary, it is an ideal jungle resort and a major attraction for school going children and nature lovers, its mini zoo, sprawling deer park in natural habitat, botanical and rose garden attract people throughout the year. Comfortable cottages are available here for tour i s t s . The Zoologi c a l Pa rk and ga rdens r ema in c los ed on Thursdays. 53 kms., 38 kms. from Margao. It is the smallest of the three wildlife sanctuaries of Goa. More than a sanctuary it is an ideal jungle resort, a major attraction for school going children and nature lovers. Its mini zoos, sprawling deer park in natural habitat, botanical and rose gardens attract people through the year. Comfortable cottages' are available here for tourists. The Zoological Park and garden at Bondla remain closed on Thursdays. Entry fee Rs. 5/- per adult and Rs. 21- per child 3. Cotigao Wildlife Sanctuary: The second largest of the three wildlife sanctuaries in Goa, with an area of 105 sq km is located at about 60 km from Panaji, in Canacona taluka in South Goa, nearly 3 km off the Panaji - Mangalore National Highway No. -17. It is covered with dense forest and varied wildlife, fauna and reptiles. The ancient Jeevottam Partagal Math, noted for Vedic studies, lies in the vicinity of the sanctuary. 4. Salim Ali Bird Sanctuary: Spread over 1.78 sq km and located at the western tip of the

island of Chorao along river Mandovi near Panaji, it is fully covered with mangrove species. Varieties of local as well as migratory birds frequently visit this sanctuary. This sanctuary can be visited any time of the year with the permission of the Chief Wild Life Warden. Forest Department, Junta House, Panaji-Goa. The sanctuary is approachable by walk after crossing over by ferry from Ribandar to Chorao. There are some private parties who can take tourists around in their canoes fitted with outboard motors. Collection of Domestic Tourism Statistics For the State of Goa 17 OTHER PLACES OF INTEREST Aguada Fort: (18 km) Built by the Portuguese in 1609-1612, to command the entry into the river Mandovi, in order to protect Old Goa from potential enemy attacks. A spring within the fort provided water supply to the ships that called there. The fort houses presently the central jail. A lighthouse is situated nearby. The visiting hours of the fort is from 16.00 to 17.00 hrs. Dudhsagar Water Falls: 60 km (10 km from Colem railway station) (Accessible by train only). Water plummets hundreds of feet in large volume, in cascades, forming one of the most spectacular of all natural phenomena in Goa and a lifeline of our ecosystem in one of our sanctuaries. A popular destination to hikers and trekkers, Goa Tourism Development Corp. Ltd. organizes tours by train to Dudhsagar. 60 kms. (10 kms. from Colem Railway Station) is accessible by train only. Water plummets hundreds of feet in large volume, in cascades, forming one of the most spectacular of all natural phenomena in Goa and a lifeline of our ecosystem in one of our Sanctuaries. A popular destination to hikers and trekkers. It is also accessible by jeep (4 wheel drive) route (14 kms) through the Bhagvan Mahavir Sanctuary. However, one needs to obtain permission in advance from the Department of Forests at Junta House, Panaji. Kesarval Springs: (22 km) The spring emerges from hard and compact rocks and

people bathe in its water with strong belief that it has medicinal properties. Mayem Lake: (35 km) Surrounded amidst rolling green hills is an ideal picnic spot. Good accommodation facilities are available in Cottages. Boating is done in the lake. Natural Harmony: (Open: 10 to 18 hrs daily) Located at Loutulim, 10 km from Margao is a monolithic stylized sculpture showing Greco-Roman influence. Completed in September 1994, it is fourteen meters long and five meters wide and is considered the longest sculpture in India. Near the Natural Harmony is "Ancestral Goa" a mock-up Goan village dating back a century ago. Flanking this is the handicrafts fair with rural stalls displaying various local artifacts and folk-arts. Nearby, there is also a spice yard and a "Big Foot" which is a dance floor in the shape of a giant footstep. the longest monolithic sculpture in India measuring 1 4 x 5 meters which makes this a must see place for every visitor. Sculpted in Greeceroman style, in a record time, this horizontally etched, Sant Mirabai playing the entire found its way into the Limca Book of Records. Ancestral Home: With immense Heritage potential for tourists, belongs to Mrs. Sara Fernandes, situated at Cotta in Chandor. Casa Araujo Alvares heritage home at Loutolim belonging to late Adv. Eufermiano Araujo Alvares is 250 years old. Visiting hours : 9.00 a.m. 6.00 p.m. Collection of Domestic Tourism Statistics For the State of Goa 18 CHAPTER-III TOURIST SPOTS OF GOA Collection of Domestic Tourism Statistics For the State of Goa 19 TOURIST SPOTS OF GOA As per the terms and references of this survey our study team has identified Taluka wise tourist spots. These are as under: 1. Pernem Taluka Querim Beach

Tiracol fort Arambol Beach Alarna Fort & Alarna Temple Mandrem Beach Shri Shantadurga Temple Morjim Beach. 2. Bardez Taluka Vagator Beach Chapora Fort Anjuna Beach Aguads Fort Baga Beach Carjuem Fort Calangute Beach Our lady of Miracles Church Candolim Beach Pomburpa Springs Singuerim Beach Reis Magas Fort Coca Beach. 3. Bicholim Taluka Kansarpal Temple Sirigao Temple Bhagwan Math Bicholim Masque

Shri Datta Mandir Shri Saptakoteshwar Temple Arvalem Waterfalls Narve Springs. Collection of Domestic Tourism Statistics For the State of Goa 20 4. Satari Taluka Brahama Temple Nanus Fort 5.Ponda Taluka Marcela Temple Bhoma Temple Farmogudi Temple, Mangueshi Temple Safa Masjid Mahalsa Temple Bondla Wildlife Sanctuary Mardol Temple Veling Temple Marcaim Temple Nagueshi Temple Ramnath Temple Shantadurga Temple Shri Kamakshi Temple. 6. Teswadi Taluka Miramar Beach

Vainguinim Beach Lake & Bird Sanctuary Siridao Beach Cabo Raj Bhawan Dona Paulo Old Goa Charao Island Divar Island Pilar Seminary. 7. Mormugao Taluka Marmugao Harbar Resarval Springs Cambariem Island Church at Sancoale Dabolim Airport Arossim Beach Pequeno Island Vtarda Beach Bogmalo Beach Velsao Beach.Collection of Domestic Tourism Statistics For the State of Goa 21 8. Salcete Taluka Majorda Beach Lautulim Ancestral Goa Big Foot Betalbatim Beach Rachal Seminary & Museuim

Colva Beach Chandar Fort Benaulim Beach Chandeshwar Bhutnath Temple Varca Beach Chandranath Hill & Temple Cavelassim Beach Temple at Cuncolim Mabar Beach. 9. Quepem Taluka Shantadurga Temple Betul Beach Canaguinim Beach. 10. Canacona Taluka Cabo De Rama Fort Agondo Beach Palolem Beach Goandongri Mallikarjun Temple Partagal Math Cotigao Wildlife Sanctuary. 11. Sanguem Taluka Tambdi Surla Temple Bhagvan Mahavir Wildlife sanctuary Dudhsagar Waterfalls Masque at Sanguem

Rivona Fort Netravali Lake Mamai Devi Temple Damodar Temple. Collection of Domestic Tourism Statistics For the State of Goa 22 CHAPTER-IV RESEARCH DESIGN & METHODOLOGY Collection of Domestic Tourism Statistics For the State of Goa 23 RESEARCH DESIGN AND METHODOLOGY The research design and methodology for this survey have been finalized keeping in view the major objectives and scope of the study. The research design consists of an initial desk research followed by an extensive field survey, which is a combination of both census and sample survey. For conducting this survey the Department of Tourism, Government of India has provided the survey instruments i.e. questionnaires. The data were collected from the field and also from different sources. The information / data gathered by both primary and secondary sources have been analyzed through different statistical packages like STATA, SPSS & SAS. On the basis of that different reports have been generated. 4.1 OBJECTIVES OF THE SURVEY Given the terms of reference, the main aim of the survey is to prepare a statistical database on Goa tourism. It is hoped that this study will help the policy makers and planners to formulate new policies and programs and also to execute a sustainable development scheme by optimizing the manifold physical as well as human available resources of the state. Besides the main objective of the survey there are some additional specific objectives.

Which can be listed as follows: which include, - To prepare a list of accommodation units like hotels, guesthouses, dharmasalas etc. - To compile information on the number of hotel rooms and beds, employees in these hotels. -To estimate the transport facilities available in the state. -To estimate and evaluate the availability of other support services and essential services in the state, foreign), To collect information about the number of tourist (both domestic and To identify the entire major tourist places of Goa. To estimate the existing physical facilities/infrastructure in the state,

who visited Goa. And also to compile detail information about tourists (both) staying in the existing accommodation units -each month, including their nationality, and other demographic profile. know; - Their purpose of visit, - Their group structure, - Their detail socio-economic profile Collection of Domestic Tourism Statistics For the State of Goa 24 - Factors which influenced them to visit the place, - Their expenditure pattern, - Their perception and expectation. The tourist survey will provide a sound basis for future marketing and business To conduct a sample survey of both domestic and foreign tourists to

development by; x x x x x materials, x x major events. The Survey report will be able; tourism, their total To assess the Government of Goas role in the development of Identifying the profile and origin of visitors/customers, Examining their behavior at the attraction or destination points, Evaluating the effectiveness of marketing activity, Assessing quality of service and levels of customer satisfaction, Testing reaction to new or proposed products, services or promotional

Measuring awareness and perceptions amongst 'non-visitors', Quantifying the economic impact of existing or proposed facilities and

investment in past plans and the rate of return from the tourism industry in Goa. Finally to evaluate the impact of tourism on employment generation, other socioeconomic and cultural aspects of the state. 4.2 SCOPE OF THE SURVEY This study intends to provide a clear understanding of tourism in the state of Goa. It will mainly prepare a database on the tourism industry of Goa. 4.3 AN INITIAL DESK RESEARCH An initial desk research had four jobs to do: o Checklist Preparation o Database Preparation o Sampling o Preparation of survey instruments-questionnaires (The Ministry has provided) 4.3.1. Check-List

 guest houses, & dharmasalas the State of Goa 25 revenue earned through Tourism. on different

Historical data Demographic data Socio-economic & environmental data Transport facilities details Accommodation units inventorywhich includes hotels-all types,

Local Market database Collection of Domestic Tourism Statistics For

Details related to tourists stay and food Total expenditure incurred in the past by Government of Goa and

Employment data related to the tourism sector only. Tourist data total number, nationality, annual income , expenditure

headings /pattern during the trip. 4.3.2 Data Source In order to develop the Tourism - Database, the data have been collected from the following sources: 1. Department of Tourism Goa. 2. Public Works Department. 3. Census Report from Govt. of India. 4. Survey of India. 5. District Panchayat Office. 6. State Police Department.

7. Department of Land Records and Revenue. 8. NIC. 9. Goa Hotel Association. 10.Goa Travel Association. 11. Bus Transport. 12. Railway. 13. NGOs. 14. Books and Publications. 15. Published literature of different tourism relater organizations. e.g. Hotel Guide of India/Goa, Indian Hotelier and Caterer Guide,etc 16. Survey Reports of Hotel Review And Survey Committee, Hotel Classification Committee Report. 4.3.3 SAMPLING As mentioned earlier, the survey is a combination of both census and sample survey. The survey has covered all the sectors related to Tourism, which includes the tourists (both domestic as well as foreign), all the accommodation units (hotels- guest houses, dharmasalas), restaurants and eateries, transport services, tours and travel agent, souvenir/ handicraft shops and other supportive services. Collection of Domestic Tourism Statistics For the State of Goa 26 Sampling for Tourists The sampling procedure adopted for the tourists is described below: For doing sampling for all the tourists, it becomes necessary to know the number of tourists coming to Goa. As it is almost impossible to know the exact figure before conducting the survey, the Government of Goas tourist figures for the year 2004 have been used for sampling purpose.

As per the Department of Tourism, Government Of Goa, 20.85 lakh domestic and 3.63 lakh foreign tourists (total 25 lakhs approximately) visited the state in the year 2004. The total sample to be surveyed was: 2% of domestic tourists i.e around 42, 000 and; 5% of foreign tourists i.e. around 18, 000 of Goa (Total approximately 60,000 tourists were targeted for the survey) The details of the samples survey is given in the following tables: Table 4.1 Sample sizes of Tourists S.No. Taluka Domestic Foreign Total 1 Pernam 761 229 990 2 Bardez 8403 5500 13903 3 Bicholim 937 379 1316 4 Satari 759 372 1131 5 Ponda 2138 245 2383 6 Teswadi 11226 4163 15389 7 Mormugao 4998 1233 6231 8 Salcete 10450 4939 15389 9 Quepem 842 209 1051 10 Canacona 922 473 1395 11 Sanguem 564 258 822 Total 42000 18000 60000 For ensuring coverage of all segments of tourists visiting Goa, the survey of both domestic and foreign tourists was conducted at all the places where they were likely to be present during their visit. Those places are: ports/boat Arrival/ departure points: airports, railway station, bus terminals, and

terminals. the State of Goa 27 Sampling Methods: The survey team has applied three different types of sampling methods for both domestic as well as foreign tourists. Case-I---Tourists at the accommodation units PPS Methods: -(Probability Proportionate Sampling Method) This method has been applied for sampling tourists at the accommodation units. As per our plan we have collected data from 1/5 th of the total accommodation units of Goa which are approximately 100. Those units have been selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) Method. This method has ensured us getting a representative sample spread evenly across all the accommodation units of Goa. In order to do sampling through PPS method all the accommodation units were arranged in an official order. To get a constant the total no was divided by 100(the Places of doing reservation (like rail reservation centre, airport etc.) Accommodation units like hotels, guest houses, dharmasalas At the place of Tours and travel agencies Tourist information centers Restaurants and eateries Handicraft shops Tourist spots Temples/churches/etc Collection of Domestic Tourism Statistics For

proposed sample.) Here it was 5. A random number smaller than 5 was drawn and the unit against whose cumulative total this number occurred first selected. Subsequent accommodation units were selected by adding the constant each time to the random number. And finally a list of sampled accommodation units was prepared for the purpose of the tourists survey. The second step was to select the respondents. For that RHR (Right Hand Rule) method was followed at the time of data collection. Each investigator was trained to choose room / tourist in 1:5 ratio i.e. 20% of the total tourists present in that accommodation unit. He was also advised to interview either the 4 th or the 6 th room/tourist if he/she would fail to interview the 5 th one. In each room he/she would be asking only one person preferably the main (the head of the family in case of family and/or the group leader in case of groups). But at the same time he/she would be taking care of other factors also. The tourist survey was conducted for 12 months from April 2005 to March 2006. Based on initial desk research (After reviewing the past records of all the accommodation units) a tentative sampling plan was made as under. Total no of hotels in Goa=500 The average bed capacity per Accommodation Unit is =40 Average tourist per day/ per accommodation unit (60% of the total seats)=25 Sampled tourists per accommodation unit will be(20% of the tourist present) 20%25=5

Sampled hotels are (20% of 500)=100 Survey will be 4 times in a month and the survey will be for 12 months Thus the total sampled tourists of all the accommodation units will be =100*5*4*12=24,000 This is around 40% of the total tourist sample. Collection of Domestic Tourism Statistics For the State of Goa 28 Case-II -----Tourists at the Tourist sites (where there will be entry pass system) Systematic sampling method was used at the tourist sites (wherever there was a system of entry pass/ticket -not at the sea beach)) to conduct the tourist survey. For this purpose , field investigators stood at the entry points or at the ticket counters of each tourist site. They were trained to choose tourists at 20:1 ratio. There was no hard rule in counting the tourists. He could take 21st, 22nd, 23rd or 16th, 17th, 18th, 19th tourist. . Interview days were arranged to coincide seasonal peaks. Survey was conducted on one Monday, One Tuesday, One Wednesday, One Thursday, One Friday, One Saturday & One Sunday in a month in each location (not consecutively) and 12 big festivals days (which have been selected randomly from the list of festivals) of Goa .The survey was also conducted on hourly basis in all weekdays, which means surveyor collecting information of number of tourists visiting tourist place starting morning 6 AM 8.30 AM on Monday.8.30AM 10.00 AM on Tuesday, 10 - 11.30 AM on Wednesday, an so on till 11.30 PM in night in a particular tourist place.(Each phase was for 2 &1/2 hrs) The total sample is as follows: Field survey was conducted at around 30 tourist sites of Goa Survey was conducted for Total 7 weak days +12 festival days=19 days Each single day per single tourist site approximately 30 persons interviewed (approx if 600 tourists visit per site/per day then 5% of it will be(20:1)

So total sample size was=30*19*30=17,000 Case-III -----Tourists at the sea beach, arrival departure points, fairs/festivals, restaurants, handicraft shops, etc Quota sampling method: As the tourists in places like railway station, airports, fairs/festivals, restaurants, handicraft shops, temples , churches etc are in a movable situation, the quota sampling method was adopted. Interview days were arranged to coincide seasonal peaks or with other dates of interest to the client. In quota sampling, the population was first segmented into mutually exclusive subgroups, just as in stratified sampling. Then judgment was used to select the subjects or units from each segment based on a specified proportion. It is this second step the technique of non-probability sampling was adopted. Through the secondary data base research adopted for all India survey, (as mentioned in the inception report) we came to know that 80% come for vacation/pleasure, 10% are VFR (visiting friends and relatives), 5% come for business and 5% for other purposes. But after conducting the survey in Goa we found that the ratio/percentage was quite different from the previous assumption. And after two three months we came to know the exact ratio of tourists. A total of 19,000 tourists were to be intercepted at major sea beaches and non-tourist spots (Railway station, airports, fairs/festivals, restaurants, handicraft shops, temples, churches etc), as it would be a convenience sample. The number of interviews could therefore be determined on the basis of proportion of the Collection of Domestic Tourism Statistics For the State of Goa 29 tourists coming for different purposes, but on the basis of quota sampling method. A total quota of 19,000 was covered. Sample survey for Accommodation units:

As per the TOR of the ministry of Tourism a census survey was to be conducted for all the accommodation units of Goa. The accommodation units include all types of hotels, all the Guest houses, dharmasalas of Goa. We had data about 500 accommodation units, which were listed for the survey in all Talukas of Goa in the initial months of survey. But later as the survey proceeded in the field, it was realized that the number of D-category hotels and guesthouses were many. Accordingly the list was updated regularly. The data from all accommodation units were collected on monthly basis. Table 4.2 No. of listed Accommodation Units during the survey S.No. Taluka Starred Unstarred Guest House Others Total 1 Pernam 2 3 4 -- 9 2 Bardez 10 17 28 1 56 3 Bicholim 3 5 7 -- 15 4 Satari 3 3 4 -- 10 5 Ponda 2 7 15 1 25 6 Teswadi 15 22 39 3 79 7 Mormugao 5 9 18 1 33 8 Salcete 15 20 38 3 76 9 Quepem 2 5 5 -- 12 10 Canacona 3 5 7 -- 15 11 Sanguem 2 3 3 -- 8 Total 62 99 168 9 338 Sample survey for Tour and Travel Operators: PPS method was applied for sampling the Tour and Travel Operators. We have conducted survey at 1/5 th

of the total Tour and Travel Operators of Goa that is approximately 100(total no of Tour and Travel Operators are around 500). Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) method. This method has ensured of getting a representative sample spread evenly across all the Tour and Travel Operators of Goa. In order to do sapling through PPS method all the Tour and Travel Operators were arranged in an official order. To get a constant, the total no was divided by 100(the proposed sample.) here was 5. A random number smaller than 5 was drawn and the operator against whose cumulative total this number occurred first selected. Subsequent Tour and Travel Operators were selected by adding the constant each time to the random number. And finally a list of sampled Tour and Travel Operators were prepared for this purpose of the survey.Collection of Domestic Tourism Statistics For the State of Goa 30 Table 4.3 No. of listed Travel/ Tour Operator S.No. Taluka No. of Listed No. of Survey 1 Pernam 20 18 2 Bardez 252 248 3 Bicholim 23 23 4 Satari 21 21 5 Ponda 35 33 6 Teswadi 260 258 7 Mormugao 85 82 8 Salcete 265 261 9 Quepem 20 19 10 Canacona 24 22

11 Sanguem 16 15 Total 1021 1000 Sample survey for Restaurants and Eateries: PPS method was applied for sampling the Restaurants and Eateries. We have conducted 1/5 th of the total Restaurants and Eateries of Goa, which were approximately 160(as per our survey data -total no of Restaurants and Eateries are around 800). Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) Method. This method ensured us of getting a representative sample spread evenly across all the Restaurants and Eateries of Goa. In order to do sampling through PPS method all the names of Restaurants and Eateries were arranged in an official order. To get a constant the total no was divided by 160(the proposed sample.) here was 5. A random number smaller than 5 was drawn and the Restaurants and Eateries against whose cumulative total this number occurred first selected. Subsequent Restaurants and Eateries were selected by adding the constant each time to the random number. And finally a list of sampled Restaurants and Eateries were prepared for the purpose of the survey. Table 4.4 No. of listed Restaurant / Eateries S.No. Taluka Nos. Listed Nos. Surveyed 1 Pernam 85 47 2 Bardez 388 282 3 Bicholim 112 65 4 Satari 108 63 5 Ponda 135 116

6 Teswadi 432 370 7 Mormugao 175 142 8 Salcete 436 352 9 Quepem 91 52 10 Canacona 116 66 11 Sanguem 78 45 Total 2156 1600 Collection of Domestic Tourism Statistics For the State of Goa 31 Sample survey for Souvenir & Handicraft Shops: PPS method was applied for sampling the Souvenir & Handicraft Shops. We have conducted 1/5 th of the total Souvenir & Handicraft Shops of Goa that is approximately 160 (as per our survey data -total no of Souvenir & Handicraft Shops are around 800). Those units were selected by a three stage stratified Random Sampling following the PPS (Probability Proportionate Sampling) method. This method ensured us of getting a representative sample spread evenly across all the Souvenir & Handicraft Shops of Goa. In order to do sampling through PPS method all the names of Souvenir & Handicraft Shops were arranged in an official order. To get a constant the total no was divided by 160(the proposed sample.).Here it was 5. A random number smaller than 5 was drawn and the Souvenir & Handicraft Shops against whose cumulative total this number occurred first selected. Subsequent Souvenir & Handicraft Shops were selected by adding the constant each time to the random number. And finally a list of sampled Souvenir & Handicraft Shops was prepared for the purpose of the survey. Table 4.5 No. of listed Handicraft / Souvenir Shops

S.No. Taluka Nos. Listed Nos. Surveyed 1 Pernam 45 41 2 Bardez 290 287 3 Bicholim 65 62 4 Satari 67 61 5 Ponda 121 117 6 Teswadi 390 382 7 Mormugao 148 144 8 Salcete 372 360 9 Quepem 53 47 10 Canacona 67 60 11 Sanguem 44 39 Total 1662 1600 REFERENCE PERIOD AND MONTH WISE SURVEY PLAN: The survey was conducted for a period of 12 months from April 2005 to March 2006. Month wise breakup of sample is given below. This breakup is based on the tourist season and tourist flow to Goa. Table: 4.6 Survey Sample Tourists Accommodation Units Tour & Travel Agents Restaurants Souvenir/Handicraft Shops Domestic Foreign April 2000 1200 500 -- -- --

May 2500 1200 500 500 800 800 June 2000 1200 500 -- -- -July 1500 800 500 -- -- -Aug 1500 600 500 -- -- -Sept 3500 500 500 -- -- -- Collection of Domestic Tourism Statistics For the State of Goa 32 Oct 5000 1500 500 -- -- -Nov 5000 2500 500 300 500 500 Dec 6000 2500 500 200 300 300 Jan 6000 2000 500 -- -- -Feb 4000 2000 500 -- -- -Mar 3000 2000 500 -- -- -Total 42000 18000 6000 1000 1600 1600

THE SURVEY INSTRUMENTS / QUESTIONNAIRES: The survey questionnaires were provided by the Ministry of Tourism, Government of India. These are given at annexure II to VII. The main contents of the Questionnaire for Tourists are discussed below: The content of the questionnaire was broadly divided into three parts. The Ist part collected information on the main persons (the head of the family in case of family, group leader in case of group leader,) x x x x Age, Sex, Education, Principal occupation,

x x

Annual income, Nationality etc.

The part II of the questionnaire was used to collect information on: Their time of arrival, Their mode of arrival (mode of transport), Their purpose of travel/arrival, No of days they will stay, Their daily expenditure (approx), Their pattern of expenditure (approx) - expenditure on different heads,

like travel, food, accommodation, site seeing, shopping, and etc. The final part was covering information on: visit, not) Their attitude and preference, Their food and accommodation preference their impression about the

Their future plan (whether they would like to visit the place again or

Beside the above things, there is a special section for the foreign tourists That section is covering their interest to visit other places of India- like the Buddhist place, northeast etc. Collection of Domestic Tourism Statistics For the State of Goa 33 Questionnaire for Accommodation Units: The questionnaire of the tourist accommodation, covers: - Types of accommodation, - Ownership of accommodation, - Facility available in the accommodation unit, - No of rooms,

- No of beds, - Monthly revenue generated, - Monthly tax paid, - Types of tourists, - Citizenship of tourist (in case foreigner) and - State (in case of Indian citizen) will be done through visiting each accommodation units in the town (e.g. Panaji, Margao, Vasco-da-Gama, Mapusa, Mormugao Harbour, Pilar, Chandor). The list of accommodation units was prepared using several sources including Department of Tourism, Government of Goa official document, hotel and resorts association of Goa, Chamber of Commerce, Goa, Income and Excise Department, Goa Government, Goa Tourism Development Corporation etc and field survey. For the private hospitality industry stratified random sampling has been used to access the total number of private houses engaged in the tourist accommodation. Each month 100% accommodation units were to be covered. Questionnaire for the Restaurants: This type of questionnaire covers: - Year of establishment, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists Sampled restaurants of each town are to be covered twice in a year. Questionnaire for the Tour and Travel Operators: This type of questionnaire covers:

- Year of establishment/starting the business, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists Sampled tour and travel operators of each town is to be covered twice in a year.Collection of Domestic Tourism Statistics For the State of Goa 34 Questionnaire for the Souvenir / Handicraft Shops: This type of questionnaire covers: - Year of establishment/starting the business, - No of employees it has, - Monthly revenue it generates, - Tax it pays to the government and - Percentage of earning from tourists Sampled Souvenir/Handicraft Shops of each town is to be covered twice in a year. Listing Performa Listing Performa was designed to estimate the distribution of numbers of domestic / foreign tourists according to tourists staying in accommodation units and with friends and relatives and the day visitors. At every center the information was elicited from each and every tourists in the course of the survey period (3 - 4 days). Besides all these questionnaires, a tentative format was used to collect information on the income and expenditure of the government from/on this tourism sector. This format covered. Survey for Estimate of Income & Expenditure for Tourism Development Revenues: Data on state revenues through tourism were collected on following heads

x x x x x x Expenditures x x x x x x x x x x x the State of Goa 35 MANAGEMENT OF FIELD SURVEY:

Entry Fee Entertainment taxes Luxury taxes Income through sale of tourist broachers / Guide Maps etc. Sale of handicrafts etc through Tourism own shops Govt. Aids from Central Govt. for Tourism Development

Infrastructure development for tourists Construction & maintenance of Roads Landscaping Transport Facilities Pollution control Sewages system Drinking Water Bus Stations/shelters Development of beaches Cleaning of the city Salaries of the Employees Collection of Domestic Tourism Statistics For

Recruitment & training of supervisors and Investigators: Before the beginning of the field survey, field supervisors and field investigators were appointed. All the candidates have the required qualification, language proficiency and prior survey experience. All the field investigators and supervisors recruited for the study were given two days

training on the following aspects: x x x x x x x x x DATA Collection: On the basis of these structured questionnaires (as mentioned above) data were collected from the field by trained field staffs of our organization. Based on their data, quantitative and qualitative aspects of this survey have been presented in the report. METHODS OF ESTIMATION: 1) ESTIMATION OF TOURIST NUMBERS. Total number of domestic and foreign tourists staying in accommodation units are derived on the basis of the statistics generated from the survey of accommodation units. These are the actual number of tourists since the numbers are based on cent percent coverage of accommodation units. Let A= the Percentage of tourists staying in accommodation units B= the Percentage of tourists staying with friends and relatives Then, A+B=100%=X (the total percentage of tourists). Here the day visitors have not been considered as tourists. Art of listening Information collection, Procedural norms to be followed during the survey Instructions in interviewing techniques Survey procedures Detail review of each item in the questionnaire Ways of cross checking Instructions and practices to be followed on the field Issues which might create problems and ways of overcoming them

A and B will be estimated separately for foreign and domestic tourists and the relevant estimates for all tourists would be simultaneously determined by the fact that sum of domestic and foreign tourists is equivalent to all tourists. Collection of Domestic Tourism Statistics For the State of Goa 36 2) ESTIMATION OF TOURIST EXPENDITURE. Expenditure has been estimated in the following manner: Expenditure of tourists is equal in a group in a group, to all the heads of expenditures added together. Per head tourist expenditure is obtained by dividing the total expenditure (on all heads of expenditure) of all tourists by the total number of tourists. The per head tourist expenditure (of a tourist or a group of tourists/ tourists with a family) Will be = Total expenditure of the tourists (of a tourist or a group of tourists/ tourists with a family) / the no of tourists in that group/family The per head per day tourist expenditure (of a tourist or a group of tourists/ tourists with a family) will be = The per head tourist expenditure (of a tourist or a group of tourists/ tourists with a family) / the no of days tourist stays in the area. 3) ASSIGNMENT OF WEIGHTS: These estimates are made center wise. Statistics related to income, expenditure, occupation, education, the perceptions on the infrastructure facilities, visits to northeastern region and Buddhist centers have been generated from the tourist survey. These are referred to an un-weighted estimates. In order to get the global estimates, the following identity should be maintained:W= Estimate of the number of tourists (as derived in the preceding section) / the

estimated sample. DATA COMPILATION, DATA ANALYSIS & REPORT WRITING After collecting data from the field (from all the sources), verification and coding (converting all data into numeric form) of data was done simultaneously on weekly basis. Then our data entry team was entrusted to enter these data into the computer through Fox Pro / Data Expert packages for the purpose of data analysis. On the basis of analyzed data monthly as well as quarterly reports were compiled. Collection of Domestic Tourism Statistics For the State of Goa 37 CHAPTER-V ESTIMATION OF TOURIST ARRIVALSCollection of Domestic Tourism Statistics For the State of Goa 38 ESTIMATION OF TOURIST ARRIVALS In this chapter, the tourist arrivals to Goa have been discussed. In order to have a clear idea of the tourists, we have tried to present the tourist data Taluka wise. Data of both domestic and foreign tourists have been discussed separately in each and every table. 5.1 Estimated Number of Tourists Name of the All tourists Talukas Domestic tourists no. Foreign tourists no. No Estimated Day Visitors

Total Column-4 Column-1 Column-2 Column-3 (Column 2+Column3) Pernam 21063 4432 25495 2658 28153 Bardez 470351 122912 593263 62742 656005 Bicholim 19734 1512 21246 1265 22511 Satari 2727 425 3152 593 3745 Ponda 96561 4749 101310 6679 107989 Teswadi 552831 80590 633421 82455 715876 Mormugao 225849 23854 249703 23052 272755 Salcete 472367 99461 571828 58086 629914 Quepem 1939 189 2128 575 2703 Canacona 28042 9152 37194 2012 39206 Sanguem 7389 1120 8509 1585 10094 Total 1898853 348396 2247249 241702 2488951 Table 5.2 Estimated Percentage of Tourists at various tourists places-Taluka wise: Name of the All tourists* Talukas Domestic tourists percentage Foreign tourists percentage Percentage

Percentage of Day visitors to number of Domestic visitors Pernam 1.11 1.27 1.13 12.62 Bardez 24.77 35.28 26.40 13.34 Bicholim 1.04 0.43 0.95 6.41 Satari 0.14 0.12 0.14 21.75 Ponda 5.09 1.36 4.51 6.92 Teswadi 29.11 23.13 28.19 14.92 Mormugao 11.89 6.85 11.11 10.21 Salcete 24.88 28.55 25.45 12.30 Quepem 0.10 0.05 0.09 29.65 Canacona 1.48 2.63 1.66 7.17 Sanguem 0.39 0.32 0.38 21.45 Total % 100.00 100.00 100.00 12.73 *Since the day-visitors are not considered as tourists, the percentage of dayvisitors in the above table, have not been included in the total percentage. Their Collection of Domestic Tourism Statistics For the State of Goa 39 percentages have been counted to compare this percentage with the total percentage of domestic tourists. 22,47,249. The For the state as a whole, the estimated number of tourists is

domestic tourists are 18,98,853 and the number of foreign tourists is 3,48,396. It is only because of rainy season there is decrease in the number of visitors. and 15.5% The percentage of domestic tourists and foreign tourists are 84.5%

respectively. Graphical Representation: The tables given below present month wise tourists arrivals in each of Talukas Table 5.3 Estimated Numbers of Domestic Tourists Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2175 1940 1348 972 1748 1818 2000 2483 3222 2613 276 468 21063 Bardez 48285 32470 20074 17672 33826 38646 47492 59725 53932 45915 29767 42547 470351 Bicholim 2638 1274 1481 1138 1820 1110 1093 3388 2116 1705 867 1104 19734 Satari 274 188 258 121 158 225 296 316 313 167 210 201 2727 Ponda 8136 7426 4392 4017 7694 7095 7316 10291 12335 8560 7977 11322 96561 Teswadi 50546 42039 22162 19300 41291 49409 58143 61640 69826 52197 39650 46628 552831 Mormugao 19732 16735 10981 9187 18926 20658 19134 23549 27796 21642 17624 19885 225849 Salcete 35028 39520 20199 20642 35173 39884 47585 43500 65642 46527 34314 44353 472367 Quepem 103 174 208 60 72 129 204 189 289 445 66 0 1939

Canacona 3991 2244 1897 2133 1375 1030 1056 4924 3727 4938 342 385 28042 Sanguem 377 753 191 121 1189 885 908 442 1250 593 329 351 7389 Total 171285 144763 83191 75363 143272 160889 185227 210447 240448 185302 131422 167244 1898853 Distribution of Tourists among Talukas 0 20 40 60 80 100 120 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem

TOTAL % Talukas Percentage Domestic Tourists Foreign Tourists All TouristCollection of Domestic Tourism Statistics For the State of Goa 40 Table 5.4 Estimated Number of Foreign Tourists Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 226 555 301 119 121 96 250 594 1376 383 215 196 4432 Bardez 7315 9025 2909 1234 2322 3182 7914 18224 22367 18682 16416 13322 122912 Bicholim 133 61 167 60 89 39 104 363 151 196 20 129 1512 Satari 30 33 14 5 7 8 52 104 82 51 12 27 425 Ponda 535 282 234 102 110 305 665 1424 698 140 102 152 4749 Teswadi 5847 6589 2277 1079 1603 2652 7202 15227 16330 8329 7322 6133 80590 Mormugao 1724 2019 1300 513 643 766 1951 4460 5003 2043 2003 1429 23854 Salcete 5253 8152 1928 922 1819 2146 6295 13500 20204 15027 13226 10989 99461 Quepem 11 22 19 6 6 4 22 44 55 0 0 0 189 Canacona 228 823 383 156 83 122 242 555 2040 1851 1223 1446 9152 Sanguem 193 55 20 8 7 7 27 495 137 37 93 41 1120 Total 21495 27616 9552 4204 6810 9327 24724 54990 68443 46739 40632 33864 348396 Table 5.5 Estimated Number of Day Tourists

Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 200 371 310 253 261 201 123 183 229 183 142 202 2658 Bardez 5453 6150 634 495 1289 1372 5345 7966 9977 7978 6208 9875 62742 Bicholim 200 182 109 78 102 103 55 82 103 82 64 105 1265 Satari 30 32 35 24 52 62 39 58 73 58 45 85 593 Ponda 663 1051 580 383 359 416 349 535 670 536 417 720 6679 Teswadi 5051 6944 2549 1746 2178 3371 6813 10153 12716 10168 7912 12854 82455 Mormugao 1711 2644 2819 2166 2531 2661 957 1426 1786 1428 1111 1812 23052 Salcete 4009 6919 3112 2169 2416 3401 4068 6062 7592 6071 4724 7543 58086 Quepem 14 27 125 92 141 97 14 11 14 11 9 20 575 Canacona 296 466 231 176 264 198 41 61 76 61 47 95 2012 Sanguem 101 112 412 326 361 241 7 5 6 5 4 5 1585 Total 17728 24898 10916 7908 9954 12123 17811 26542 33242 26581 20683 33316 241702Collection of Domestic Tourism Statistics For the State of Goa 41 Table 5.6 Estimated Number of Total Tourists (Domestic & Foreign-Excluding Day Tourists) Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2401 2495 1649 1091 1869 1914 2250 3077 4598 2996 491 664 25495 Bardez 55600 41495 22983 18906 36148 41828 55406 77949 76299 64597 46183 55869 593263 Bicholim 2771 1335 1648 1198 1909 1149 1197 3751 2267 1901 887 1233 21246 Satari 304 221 272 126 165 233 348 420 395 218 222 228 3152

Ponda 8671 7708 4626 4119 7804 7400 7981 11715 13033 8700 8079 11474 101310 Teswadi 56393 48628 24439 20379 42894 52061 65345 76867 86156 60526 46972 52761 633421 Mormugao 21456 18754 12281 9700 19569 21424 21085 28009 32799 23685 19627 21314 249703 Salcete 40281 47672 22127 21564 36992 42030 53880 57000 85846 61554 47540 55342 571828 Quepem 114 196 227 66 78 133 226 233 344 445 66 0 2128 Canacona 4219 3067 2280 2289 1458 1152 1298 5479 5767 6789 1565 1831 37194 Sanguem 570 808 211 129 1196 892 935 937 1387 630 422 392 8509 Total 192780 172379 92743 79567 150082 170216 209951 265437 308891 232041 172054 201108 2247249 Table 5.7 Estimated Number of Total Tourists (All Including Day Tourists) Name of the Talukas April May June July Aug. Sept. Oct. Nov. Dec. Jan. Feb. March Total Pernam 2601 2866 1959 1344 2130 2115 2373 3260 4827 3179 633 866 28153 Bardez 61053 47645 23617 19401 37437 43200 60751 85915 86276 72575 52391 65744 656005 Bicholim 2971 1517 1757 1276 2011 1252 1252 3833 2370 1983 951 1338 22511 Satari 334 253 307 150 217 295 387 478 468 276 267 313 3745 Ponda 9334 8759 5206 4502 8163 7816 8330 12250 13703 9236 8496 12194 107989 Teswadi 61444 55572 26988 22125 45072 55432 72158 87020 98872 70694 54884 65615 715876 Mormugao 23167 21398 15100 11866 22100 24085 22042 29435 34585 25113 20738 23126 272755 Salcete 44290 54591 25239 23733 39408 45431 57948 63062 93438 67625 52264 62885 629914 Quepem 128 223 352 158 219 230 240 244 358 456 75 20 2703 Canacona 4515 3533 2511 2465 1722 1350 1339 5540 5843 6850 1612 1926 39206 Sanguem 671 920 623 455 1557 1133 942 942 1393 635 426 397 10094 Total 210508 197277 103659 87475 160036 182339 227762 291979 342133 258622 192737 234424 2488951Collection of Domestic Tourism Statistics For the State of Goa

42 Table 5.8 Month wise Estimated Number of Tourists ALL tourists Months Domestic tourists no. Foreign tourists no. No Estimated Day Visitors Total Column-4 Column-1 Column-2 Column-3 (Column 2+Column3) April 171285 21495 192780 17728 210508 May 144763 27616 172379 24898 197277 June 83191 9552 92743 10916 103659 July 75363 4204 79567 7908 87475 August 143272 6810 150082 9954 160036 September 160889 9327 170216 12123 182339 October 185227 24724 209951 17811 227762 November 210447 54990 265437 26542 291979

December 240448 68443 308891 33242 342133 January 185302 46739 232041 26581 258622 February 131422 40632 172054 20683 192737 March 167244 33864 201108 33316 234424 Total 1898853 348396 2247249 241702 2488951 5.9 Distribution of domestic tourists according to the place of stay Percentage distribution Name of the Talukas Accommodation units Friends and relatives All Column-1 Column-2 Column-3 Column-4 (Column2+column3) Estimated Domestic Tourists Pernam 93.25 6.76 100 21063 Bardez 93.94 6.12 100 470351 Bicholim 94.39 5.61 100 19734 Satari 94.62 5.76 100 2727 Ponda 92.75 7.25 100 96561 Teswadi 93.73 6.27 100 552831

Mormugao 93.27 6.74 100 225849 Salcete 94.16 5.87 100 472367 Quepem 96.39 3.61 100 1939 Canacona 87.14 12.87 100 28042 Sanguem 91.87 8.13 100 7389 Total 92.84 7.16 100 1898853 Collection of Domestic Tourism Statistics For the State of Goa 43 In the above table - 5.9 distributions of tourists according to the place of stay (for domestic tourists) have been discussed. A detailed breakup according to the tourists staying in different accommodation units and with friends and relatives has been estimated. As most of the foreign tourists stay in accommodation units we have not tried to categorize them separately. 92.84 friends and relatives. Distribution of tourist staying in accommodation units according to type of accommodation: Table 5.10 presents distribution of domestic tourists staying in accommodation units according to the type of accommodation. Table 5.10 Distribution of Domestic Tourists by Type of Accommodation Units Percentage Distribution The percentage of domestic tourists stayed in accommodation units is

Other 7.16 percent domestic tourists preferred to stay with their

Un Name of the starred

Talukas Starred hotel Hotel Guest house/ rest house Youth hostel DormitoryDharmasala Others All Domestic tourists Col.-1 Col-2 Col-3 Col-5 Col-6 Col-7 Col-8 Col-9 Col-10 Col-11 Pernam 3.66 44.84 31.45 2.14 6.11 3.43 8.37 100 21063 Bardez 10.86 39.58 33.07 2.18 5.68 2.53 6.1 100 470351 Bicholim 15.77 31.96 31.79 1.67 8.22 0 10.39 100 19734 Satari 0.86 39.16 37.84 1.81 4.69 3.81 11.84 100 2727 Ponda 0.86 42.08 36.26 0.27 2.41 10.04 8.09 100 96561 Teswadi 16.66 43.33 32.44 0.27 1.53 0.06 5.71 100 552831 Mormugao 10.41 44.48 24.62 1.78 2.78 4.2 11.73 100 225849 Salcete 23.72 39.84 29.82 1.53 0.52 0.01 4.58 100 472367 Quepem 0.86 39.47 35.17 1.67 5.41 4.75 12.68 100 1939 Canacona 9.86 41.9 29.88 1.73 3.3 6.03 7.31 100 28042 Sanguem 2.6 44.47 33.82 1.95 4.31 4.25 8.6 100 7389 Total 11.46 39.58 33.22 1.65 3.08 2.61 8.41 100 1898853

 hotels. Percentage

As per the survey data around 11.46% tourists stayed in starred

of tourists who stayed in starred hotels is 23.72% in Salcate followed by 16.66% in Teswadi. quite Around 39.58% people stayed in un-starred hotels. Guesthouses were

popular with almost 33% of the domestic tourists preferring as their choice of accommodation.Collection of Domestic Tourism Statistics For the State of Goa 44 Table 5.11 Distribution of Foreign Tourists by type of Accommodation unit Name of the Talukas Starred hotels Un starred hotels Guest house/ Rest house Others All Foreign tourists Pernam 55.3 25.8 16.6 2.3 100 4432 Bardez 74.3 10.1 13.3 2.3 100 122912 Bicholim 70.8 19.7 8.4 1.1 100 1512 Satari 40.3 38.5 18 3.2 100 425 Ponda 50.3 27.9 16.3 5.5 100 4749 Teswadi 61.2 23.8 10.7 4.3 100 80590

Mormugao 65.3 18.4 13.1 3.2 100 23854 Salcete 62.5 20.5 15.7 1.3 100 99461 Quepem 38.9 32.8 25.2 3.1 100 189 Canacona 43.3 31.6 22.8 2.3 100 9152 Sanguem 37.2 33.9 25.2 3.7 100 1120 TOTAL 65.7 18 13.7 2.6 100 348396 also stayed Majority of the foreign tourists stayed in starred hotels (65.7%) . They

in un-starred hotels and guest / rest houses and their percentage are 18 and 13.7 respectively. Table 5.12 Distribution of All Tourists by type of Accommodation unit Name of the Talukas Starred hotel Un starred hotel Guest house/ Rest house Youth hostel Dormitory Dharmasala Others All

All tourists Pernam 12.6 41.5 28.9 1.8 5.1 2.8 7.3 100 25495 Bardez 24 33.5 29 1.7 4.5 2 5.3 100 593263 Bicholim 19.7 31.2 30.2 1.6 7.6 0 9.7 100 21246 Satari 6.2 39.1 35.2 1.5 4.1 3.3 10.6 100 3152 Ponda 3.2 41.4 35.3 0.3 2.3 9.6 7.9 100 101310 Teswadi 22.3 40.8 29.7 0.2 1.3 0.2 5.5 100 633421 Mormugao 15.7 42 23.5 1.6 2.5 3.8 10.9 100 249703 Salcete 30.5 36.4 27.4 1.3 0.4 0.01 4 100 571828 Quepem 4.3 38.9 34.3 1.5 4.9 4.3 11.8 100 2128 Canacona 18.1 39.4 28.1 1.3 2.5 4.5 6.1 100 37194 Sanguem 7.2 43.1 32.7 1.7 3.7 3.7 7.9 100 8509 TOTAL 22.9 37.8 28.5 1.1 2.3 1.5 5.9 100 2247249 guest / rest 37.8 percent tourists preferred to stay in un-starred hotels followed by

houses (28.5%) and starred hotels (22.9%)Collection of Domestic Tourism Statistics For the State of Goa 45 CHAPTER VI DEMOGRAPHIC PROFILE OF THE TOURISTSCollection of Domestic Tourism Statistics For the State of Goa 46 DEMOGRAPHIC PROFILE OF THE TOURISTS In this section, profile of domestic and foreign tourists in terms of their education, gender and annual income have been analyzed. 6.1. Classification According to Level of Education: Table-6.1 shows Percentage distribution of tourists according to the level of education of

the head of the group: Table 6.1 Distribution of Tourists as per level of Education Level of Education Percentage distribution Domestic Foreign All tourists No Education 0.98 0.24 0.75 Secondary/Upper Secondary 24.15 9.25 19.79 Higher education 42.21 39.23 40.60 Technical Education 14.77 24.97 17.94 Professional education 17.90 26.32 20.92 All 100.00 100.00 100.00 respective 42.21 % of the domestic tourists have got higher education in their

fields where as 26.32 % foreign tourists have professional qualification to their credit. 6.2 Classification according to Sex Table 6.2: Percentage distribution according to Sex: Sex Domestic Foreign All tourists Male 69.83 65.66 68.45 Female 30.17 34.34 31.55 All 100.00 100.00 100.00 In case of both domestic as well as foreign, maximum number of tourists is male. Collection of Domestic Tourism Statistics For the State of Goa 47 6.3 Classification of According to Occupation Table 6.3 Percentage distribution according to Occupation of the head of the group: Occupation Percentage distribution

Domestic Foreign All tourists Business 23.78 20.54 21.60 Professional 17.65 33.31 24.25 Govt Service 17.20 6.37 10.72 Pvt Service 29.07 28.85 34.69 Agriculture 3.97 0.70 2.58 Student researcher 3.00 2.52 2.00 Housewife 1.08 0.43 0.68 Retired Person 1.11 1.69 1.02 Others 3.14 1.66 2.46 where as 20.54 Around 23.78 % domestic tourists are from business background

% of foreign tourists are from business background. as only Around 17.20 % of domestic tourists are in government service where

6.37 % of foreign tourists are in government jobs. 6.4 Classification of According to household income Table 6.4 Percentage distribution according to the annual income of the household: Annual income of the household: Domestic tourists Percentage distribution Up to 1 Lakh 20.82 1-2 Lakh 33.90 2-5 Lakh 29.94 5-10 Lakh 6.87 10 Lakh + 4.80 NA/DK 3.67

All 100.00 household income Around 20.82 % of the domestic tourists belong to the annual

group of Rs 1 lakh. Another 33.90% belong to the income group of Rs 1 to 2 lakh. Statistics For the State of Goa 48 6.5 Purpose of Visit Table 6.5 Main purposes of visit of tourists: Main Purpose of Percentage distribution Visit Domestic Foreign All tourists Leisure 83.56 86.49 85.00 Visiting Friends & Relatives 4.42 3.89 3.25 Business 3.14 2.49 2.67 Health 0.77 3.68 2.13 Social 2.32 0.73 1.48 Pilgrim 2.59 3.12 3.15 Education 0.95 0.22 0.62 Conference 0.57 0.36 0.57 Employment 1.08 0.07 0.68 Sports 0.60 0.13 0.46 for the Maximum percentage of tourists both domestic & foreign visits Goa NA/DK Not Available / Dont Know Collection of Domestic Tourism

purpose of spending their leisure time. The above data have been graphically represented below. Percentage distribution according to purpose of Visit

0 10 20 30 40 50 60 70 80 90 100 Leisure Visiting Friends Busine Health Social Pilgrim Education Conference Employment Sports Purpose of visit Percentage Domes tic For eign

A ll touris tsCollection of Domestic Tourism Statistics For the State of Goa 49 6.6 Package Tour Table 6.6 Percentage of tourist who availed the package tour facility. Availed Percentage distribution Package Tour Domestic Foreign All tourists Package Tour 7.35 32.32 13.10 Estimated No of Tourists 125797 112968 238765 tour facility, A very small percentage of Indian tourists have availed the package

where as a sizable percentage (32.32%) of foreign tourists have availed this facility. 6.7 Travel Arrangements Table 6.7 Distribution of tourists by different modes of travel arrangements: Availed Travel Percentage distribution Arrangements Domestic Foreign All tourists Self 81.08 43.90 66.84 Office/Employer 1.58 1.78 1.70 Travel Agent 11.07 25.81 16.86 Tour Operator 3.42 26.93 10.17 Others 2.85 1.59 2.43 ALL 100.00 100.00 100.00 6.8 Number of Nights Stay Table 6.8 Distribution of tourists according to number of nights staying in

accommodation Units: Percentage distribution according to number of nights stay Estimated no. Type of tourists 1 2 3 4 5 6 7 8 8+ Domestic 5.28 12.41 18.67 21.44 15.35 11.24 8.06 5.60 2.13 1862704 Foreign 1.18 1.89 9.17 8.12 10.29 11.40 16.05 11.39 30.51 348370 All 4.10 9.06 15.38 15.53 12.86 11.41 11.12 8.18 12.65 2211074 than 8 days. Majority of foreign tourists around 30.51% of Goa stayed for more

Only 2.13 % domestic tourists stayed for more than 8 days. Collection of Domestic Tourism Statistics For the State of Goa 50 Graphical representation: Percentage distribution according to number of night's stay 0 5 10 15 20 25 30 35 1 2 3 4 5 6 7 8 8+

Number of nights Percentage Domes tic For eign A ll 6.9. Average Length of stay in accommodation Units Table 6.9 Average Length (number of nights) of stay in Accommodation Units: Statistics Generated Domestic Foreign All Tourists Average no of nights visitors stay 4.20 9.08 7.41 in Average number of nights a foreign tourist stayed in Goa is quite high

comparison to the domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 51 CHAPTER-VII TRENDS IN TOURISTS ACCOMMODATION UNITS Collection of Domestic Tourism Statistics For the State of Goa 52 TRENDS IN TOURISTS ACCOMODATION UNITS In this chapter statistics related to tourists staying in accommodation units and employment statistics with reference to accommodation units have been analyzed. In particular the number of tourists and the bed nights they spent in Goa have been presented. The trends among domestic tourists from different states and foreign tourists also have been analyzed. Also employment statistics according to standard classification along with the employment trends for different categories of hotels/ accommodation units have been presented.

7.1 TOURISTS BED NIGHTS SPENT Table 7.1 Guests Checked in and Bed Night Spent: Name of the Talukas No of Guests checked in Total no of bed/nights spent Domestic Foreign Domestic Foreign Pernam 25166 6423 103656 44601 Bardez 465802 107495 1933579 848351 Bicholim 37296 4804 147473 35692 Satari 4176 671 19836 5221 Ponda 101835 7044 431253 61038 Teswadi 523835 84394 2135427 625193 Mormugao 193910 29743 784616 220898 Salcete 458213 91450 1919725 699346 Quepem 5760 1073 22342 7107 Canacona 44886 12925 226513 103793 Sanguem 7415 2348 44976 21341 Total 1868294 348370 7769396 2672581 accommodation The number of domestic tourists and foreign tourists checked in

units were 18,68,294 and 3,48,370 respectively. 28% of the The ratio between domestic to foreign tourists is 5:1. Teswadi is the main tourist place of Goa, which attracts more than

domestic tourists followed by Bardez 25%. Collection of Domestic Tourism Statistics For the State of Goa 53 7.2 NUMBER OF TOURISTS BED NIGHTS SPENT: Trends of domestic tourists from selected states. Table 7.2 Statistics of domestic tourists from the states: Andhra Pradesh, Assam, Bihar, Chhattisgarh & Gujarat Name of the Talukas Andhra Pradesh Assam Bihar Chhattisgarh Gujarat No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/

Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 1368 6042 68 325 1062 4260 23 88 1799 7451 Bardez 18594 80265 1568 7626 20137 83809 770 3216 34360 137504 Bicholim 2215 9223 66 321 1464 5648 21 85 2601 10039 Satari 247 996 4 19 165 668 0 0 258 1100 Ponda 3582 22110 307 1499 4385 20486 163 642 7399 33140 Teswadi 21328 98432 2142 9821 23146 88076 1247 4907 37870 146661 Mormugao 7951 38074 701 3411 8590 36035 474 1871 14715 61648 Salcete 19896 91119 1540 7378 21271 90602 885 3464 33491 141424 Quepem 482 1984 1 5 364 1420 0 225 414 1564 Canacona 1913 9765 120 577 2579 9393 37 146 4078 15085 Sanguem 484 1968 10 49 443 1728 4 13 614 2327 Total 78060 359978 6527 31031 83606 342125 3624 14657 137599 557943 Table 7.3 Statistics of domestic tourists from the states: Haryana, Karnataka,

Kerala, Madhya Pradesh & Maharastra Name of the Talukas Haryana Karnataka Kerala Madhya Pradesh Maharastra No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists

Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 949 3949 2727 9753 1614 5943 356 1612 3809 12758 Bardez 10673 53141 49792 173854 31363 111145 8531 38741 72492 230107 Bicholim 1211 5262 3816 13858 2408 8266 388 1780 5388 18885 Satari 172 609 605 2367 254 928 41 181 748 2591 Ponda 2619 14071 14049 42308 6932 26117 1799 8206 16603 54324 Teswadi 11009 61091 56557 182405 36089 130400 11028 46647 81974 254066 Mormugao 5055 21618 22472 79025 14150 50024 4063 18338 31813 98304 Salcete 9421 56216 51583 177197 33226 121779 9020 39453 71598 227450 Quepem 459 1814 664 2528 538 2073 26 116 929 2890 Canacona 1386 8492 5257 17898 3199 11905 617 2808 7093 20831 Sanguem 494 2009 732 2775 526 1851 72 319 1073 3773 Total 43448 228272 208254 703968 130299 470431 35941 158201 293520 925979Collection of Domestic Tourism Statistics For the State of Goa

54 Table 7.4 Statistics of domestic tourists from the states: Orissa, Punjab, Rajastan, Tamilnadu & Uttar Pradesh Name of the Talukas Orissa Punjab Rajastan Tamilnadu Uttar Pradesh No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/

Nights spent No of tourists Bed/ Nights spent Pernam 430 1596 1441 6606 1055 3313 963 3459 958 4273 Bardez 10997 47026 20828 99992 23888 79889 19312 73933 19755 92070 Bicholim 776 2794 2459 9751 2315 8222 2193 7890 935 4272 Satari 46 165 416 2073 69 2855 192 724 114 513 Ponda 2421 10248 4192 20826 5337 18689 4398 19865 4467 17812 Teswadi 12407 50671 22720 109578 26427 90970 22130 80606 21268 97943 Mormugao 4850 20336 9005 44024 11674 36420 7906 31300 8409 39059 Salcete 11038 45667 19791 100301 23947 75413 16805 67126 19285 87674 Quepem 30 115 320 1336 50 227 171 537 94 399 Canacona 712 2555 2766 12437 2067 5814 1272 4964 1300 6006 Sanguem 92 365 280 1215 144 666 158 606 212 947 Total 43799 181538 84218 408139 96973 322478 75500 291010 76797 350968 Table 7.5 Statistics of domestic tourists from the states: West Bengal, Delhi North Eastern states (which includes: -Assam, Manipur, Goa, Nagaland, Arunachal Pradesh, Sikkim, Mizoram & Meghalaya)& Other States (which includes:Himachal Pradesh, Jammu & Kashmir, Jharkhand, Uttaranchal and union territories of India) Name of

the Talukas West Bengal Delhi North East Other States No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 2052 8862 3356 14852 203 789 933 7725 Bardez 35223 169767 67630 307668 4871 19477 15018 124349 Bicholim 2479 9949 5372 22258 204 814 985 8156 Satari 302 1253 408 1763 21 87 114 944 Ponda 6522 30348 11501 51911 962 3900 4197 34751 Teswadi 39525 191864 74180 327026 5681 22617 17107 141646

Mormugao 14025 71439 24903 116668 2130 8543 1024 8479 Salcete 34175 166444 61437 278615 5064 20356 14740 122047 Quepem 343 1406 776 2953 16 63 83 687 Canacona 3171 14667 5932 73101 325 1276 1062 8793 Sanguem 597 2582 1209 19769 53 209 218 1805 Total 138414 668581 256704 1216584 19530 78131 55481 459382 Collection of Domestic Tourism Statistics For the State of Goa 55 Table 7.6 Trends among domestic tourists No of tourists checked in the accommodation units in Goa from various states. State No. of Tourists % ANDHRA PRADESH 78060 4.18 ASSAM 6527 0.35 BIHAR 83606 4.47 CHHATTISGARH 3624 0.19 GUJARAT 137599 7.36 HARYANA 43448 2.33 KARNATAKA 208254 11.15 KERALA 130299 6.97 MADHYA PRADESH 35941 1.92 MAHARASHTRA 293520 15.71 ORISSA 43799 2.34 PUNJAB 84218 4.51 RAJASTHAN 96973 5.19 TAMIL NADU 75500 4.04 UTTAR PRADESH 76797 4.11

WEST BENGAL 138414 7.41 DELHI 256704 13.74 NORTH EAST 19530 1.05 OTHER STATES 55481 2.97 TOTAL 1868294 100 Table 7.7 No of bed nights spent: No. of bed nights spent in the accommodation units in Goa from various states. State Bed Nights Spents % ANDHRA PRADESH 359978 4.63 ASSAM 31031 0.40 BIHAR 342125 4.40 CHHATISGARH 14657 0.19 GUJARAT 557943 7.18 HARYANA 228272 2.94 KARNATAKA 703968 9.06 KERALA 470431 6.05 MADHYA PRADESH 158201 2.04 MAHARASHTRA 925979 11.92 ORISSA 181538 2.34 PUNJAB 408139 5.25 RAJASTHAN 322478 4.15 TAMIL NADU 291010 3.75 UTTAR PRADESH 350968 4.52 WEST BENGAL 668581 8.61 DELHI 1216584 15.66

NORTH EAST 78131 1.01 OTHER STATES 459382 5.91 TOTAL 7769396 100Collection of Domestic Tourism Statistics For the State of Goa 56 checked in was For the state as a whole, maximum number of domestic tourists

from Maharastra (15.71%) followed by Delhi (13.74%) and Karnataka (11.15%). 7.8 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. This table presents the statistics of foreign tourists coming from different nations: USA, UK, Netherlands, Germany & China Name of the Talukas USA UK Netherlands Germany China No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/

Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent Pernam 1118 6777 1611 12441 349 2246 240 1880 62 477 Bardez 14625 132584 22806 224748 2334 19642 5634 52005 1410 12038 Bicholim 623 4061 1075 10010 297 2354 489 3637 185 1446 Satari 160 1298 192 1693 59 459 40 405 1 10 Ponda 1055 12029 1634 15750 195 1568 278 2537 60 511 Teswadi 13068 96905 19103 172033 2541 18981 4645 39270 1542 11434 Mormugao 4015 33344 6815 60114 846 6805 1484 12591 598 4340 Salcete 13178 102812 20103 194430 2074 15910 4416 38557 1282 10317 Quepem 326 2141 344 2781 40 229 46 478 1 4 Canacona 1540 12127 2387 20241 347 2067 411 3583 109 889 Sanguem 248 1661 332 2631 37 189 60 562 6 47 Total 49956 405739 76402 716872 9119 70450 17743 155505 5256 41513 7.9 Number of Tourists Bed Nights Spent: Trends among Foreign tourists from

different countries. Statistics of foreign tourists coming from different nations: South Africa, France, Sweden, Italy & Australia Name of the Talukas South Africa France Sweden Italy Australia No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights

spent No of tourists Bed/ Nights spent Pernam 151 1195 305 2297 571 6493 106 877 176 1463 Bardez 3666 30116 7596 59565 3102 25630 2342 21421 5565 54170 Bicholim 129 1219 522 5162 148 863 139 995 57 562 Satari 4 32 9 69 29 333 2 17 18 157 Ponda 246 2164 377 3385 502 5791 132 1228 290 2906 Teswadi 3497 26817 5224 39589 2110 19229 2086 17893 3632 34246 Mormugao 1302 9818 1969 15385 1012 9587 777 5984 1128 10680 Salcete 3372 26447 5754 43885 2418 22349 1891 17010 4726 45878 Quepem 2 14 24 227 2 16 2 8 6 42 Canacona 288 2390 3845 37819 253 2457 176 1595 402 3887 Sanguem 21 178 62 551 16 146 1088 12206 46 408 Total 12678 100390 25687 207934 10163 92894 8741 79234 16046 154399Collection of Domestic Tourism Statistics For the State of Goa 57 7.10 Number of Tourists Bed Nights Spent: Trends among foreign tourists from different countries. Statistics of foreign tourists coming from: Canada, Portugal, Russia, Spain and other countries of the World Name of the Talukas

Canada Portugal Russia Spain Others No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights spent No of tourists Bed/ Nights

spent Pernam 60 514 109 994 61 525 118 836 1386 5586 Bardez 1928 20892 3419 37830 1902 16807 3688 30441 27478 110462 Bicholim 23 258 44 479 27 245 40 357 1006 4044 Satari 4 28 9 67 6 49 12 97 126 507 Ponda 102 1182 196 2276 117 1049 205 2009 1655 6653 Teswadi 1284 13198 2354 24876 1351 11916 2479 20504 19478 78302 Mormugao 395 4129 723 7778 414 3655 771 6562 7494 30126 Salcete 1616 17576 2848 31674 1565 13768 3122 25931 23085 92802 Quepem 2 14 4 33 3 24 5 27 266 1069 Canacona 133 1437 222 2488 114 986 256 2010 2442 9817 Sanguem 18 157 38 343 22 196 34 270 320 1796 Total 5565 59385 9966 108838 5582 49220 10730 89044 84736 341164 7.10a Trends of foreign tourists No of tourists checked in the accommodation units of Goa by Foreign Tourists. Country No of Tourists % USA 49956 14.34 UK 76402 21.93 Netherlands 9119 2.62 Germany 17743 5.09 China 5256 1.51 South Africa 12678 3.64 France 25687 7.37 Sweden 10163 2.92 Italy 8741 2.51

Australia 16046 4.61 Canada 5565 1.60 Portugal 9966 2.86 Russia 5582 1.60 Spain 10730 3.08 Others 84736 24.32 Total 348370 100.00Collection of Domestic Tourism Statistics For the State of Goa 58 7.11 Trends of foreign tourists: country wise No of bed nights spent in the accommodation units in Goa by foreign tourists. Country Bed nights spent % USA 405739 15.18 UK 716872 26.82 Netherlands 70450 2.64 Germany 155505 5.82 China 41513 1.55 South Africa 100390 3.76 France 207934 7.78 Sweden 92894 3.48 Italy 79234 2.96 Australia 154399 5.78 Canada 59385 2.22 Portugal 108838 4.07 Russia 49220 1.84 Spain 89044 3.33

Others 341164 12.77 Total 2672581 100 7.12 Employment Statistics: Starred Accommodation In this report the employee status of the last month has been presented since this is the latest one. Besides that we have given an average of employees required by the accommodation units. Departments Number of Permanent employees No. & % Number of Causal/temporary employees No. & % Total Number of Employee No. & % Management Team 75 5.07 12 1.50 87 3.82 Front Office 105 7.10 22 2.75 127 5.58 F&B (Service) 265 17.93 230 28.79 495 21.74 F&B (Kitchen) 190 12.86 120 15.02 310 13.61 House Keeping 270 18.27 175 21.90 445 19.54 Accounts 88 5.95 -- 0.00 88 3.86 EDP 64 4.33 -- 0.00 64 2.81 Security 82 5.55 -- 0.00 82 3.60

Sales & Marketing 31 2.10 -- 0.00 31 1.36 Purchase & Stores 36 2.44 -- 0.00 36 1.58 Human Resource 45 3.04 -- 0.00 45 1.98 Collection of Domestic Tourism Statistics For the State of Goa 59 Public Relation 18 1.22 -- 0.00 18 0.79 Engineering 25 1.69 -- 0.00 25 1.10 Telephone 47 3.18 5 0.63 52 2.28 Health Club 30 2.03 -- 0.00 30 1.32 Laundry 45 3.04 -- 0.00 45 1.98 Other department 62 4.19 235 29.41 297 13.04 Total 1478 100 799 100 2277 100 permanent and In case of the starred accommodation units the average number of

casual employees were 1478 and 799 respectively. Among the permanent employees the share of house keeping staff is very high i.e. 270 (18.27%) 7.13 Employment Statistics: Unstarred Accommodation Departments Number of Permanent Employees No. & % Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 261 15.70 -- 0 261 13.26

Front Office 107 6.44 -- 0 107 5.44 F&B (Service) 297 17.87 -- 0 297 15.09 F&B (Kitchen) 180 10.83 -- 0 180 9.15 House Keeping 276 16.61 -- 0 276 14.02 Accounts 56 3.37 -- 0 56 2.85 EDP 7 0.42 -- 0 7 0.36 Security 82 4.93 -- 0 82 4.17 Sales & Marketing 47 2.83 -- 0 47 2.39 Purchase & Stores 31 1.87 -- 0 31 1.58 Human Resource 8 0.48 -- 0 8 0.41 Public Relation 17 1.02 -- 0 17 0.86 Engineering 9 0.54 -- 0 9 0.46 Telephone 49 2.95 -- 0 49 2.49 Health Club 0 0.00 -- 0 0 0.00 Laundry 107 6.44 -- 0 107 5.44 Other department 135 8.12 306 100 441 22.41 Total 1662 100 306 100 1968 100 of permanent In case of the un-starred accommodation units surveyed the number

and causal employees were 1662 and 306 respectively. very high. Among the permanent employees the share of F & B (service) staff is

That is 297, which is almost 17.87% of the total no of permanent employees.Collection of Domestic Tourism Statistics For the State of Goa 60 7.14 Employment Statistics: Other Accommodation Departments Number of

Permanente Employees No. & % Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 513 26.01 102 11.22 615 21.35 Front Office 81 4.11 91 10.01 172 5.97 F&B (Service) 62 3.14 -- 0.00 62 2.15 F&B (Kitchen) 67 3.40 -- 0.00 67 2.33 House Keeping 912 46.25 427 46.97 1339 46.48 Accounts 69 3.50 -- 0.00 69 2.40 EDP -- 0.00 -- 0.00 0 0.00 Security 124 6.29 -- 0.00 124 4.30 Sales & Marketing -- 0.00 -- 0.00 0 0.00 Purchase & Stores -- 0.00 -- 0.00 0 0.00 Human Resource -- 0.00 -- 0.00 0 0.00 Public Relation -- 0.00 -- 0.00 0 0.00 Engineering -- 0.00 -- 0.00 0 0.00 Telephone -- 0.00 -- 0.00 0 0.00 Health Club -- 0.00 -- 0.00 0 0.00 Laundry 61 3.09 -- 0.00 61 2.12

Other department 83 4.21 288 31.68 371 12.88 Total 1972 100 909 100 2881 100 number of With regard to the guest house /rest houses/ dharmasalas, etc the

permanent and causal employees are 1972 and 909 respectively. Among the permanent staff maximum of them are engaged in house keeping. 7.15 Employment Statistics: (Starred + Unstarred + Others) Accommodation Departments Number of Permanente Employees No. & % Number of Causal/temporary Employees No. & % Total Employees No. & % Management Team 849 16.59 114 5.66 963 13.50 Front Office 293 5.72 113 5.61 406 5.69 F&B (Service) 624 12.19 230 11.43 854 11.97 F&B (Kitchen) 437 8.54 120 5.96 557 7.81 House Keeping 1458 28.48 602 29.91 2060 28.88 Accounts 213 4.16 0 0.00 213 2.99 EDP 71 1.39 0 0.00 71 1.00 Collection of Domestic Tourism Statistics For the State of Goa 61 Security 288 5.63 0 0.00 288 4.04

Sales & Marketing 78 1.52 0 0.00 78 1.09 Purchase & Stores 67 1.31 0 0.00 67 0.94 Human Resource 53 1.04 0 0.00 53 0.74 Public Relation 35 0.68 0 0.00 35 0.49 Engineering 34 0.66 0 0.00 34 0.48 Telephone 96 1.88 5 0.25 101 1.42 Health Club 30 0.59 0 0.00 30 0.42 Laundry 213 4.16 0 0.00 213 2.99 Other department 280 5.47 829 41.18 1109 15.55 Total 5119 100 2013 100 7132 100 all the accommodation units. Majority of the employees are engaged in house keeping i.e. 1458. There are 5119 & 2013 permanent and causal employees, employed in

7.16 Employment Statistics: Restaurant S.No. Departments Number. of Permanent Employee Number of Causal/Temporary Employee Total Employee No. % No. % No. % 1 Management 171 20.96 16 3.31 187 14.40 2 Kitchen 283 34.68 217 44.93 500 38.49 3 Service 257 31.50 195 40.37 452 34.80 4 Accounts 20 2.45 12 2.48 32 2.46

5 Purchase 13 1.59 10 2.07 23 1.77 6 Store 7 0.86 5 1.04 12 0.92 7 Security 15 1.84 7 1.45 22 1.69 8 Maintenance 41 5.02 16 3.31 57 4.39 9 Delivery 9 1.10 5 1.04 14 1.08 Total 816 100.00 483 100.00 1299 100.00 restaurant units. Majority of the employees are engaged in kitchen i.e. 500 Collection of Domestic Tourism Statistics For the State of Goa 62 7.17 Employment Statistics: Tour & Travel Agent/ Tourist Car Operator S.No. Departments Number of Permanent Employee Number of Causal/Temporary Employee Total Employee No. % No. % No. % 1 Administration 484 32.61 160 26.10 644 30.71 2 Ticketing 294 19.81 39 6.36 333 15.88 3 Foreign Exchange 105 7.08 15 2.45 120 5.72 4 Accounts 177 11.93 39 6.36 216 10.30 5 Tours 293 19.74 342 55.79 635 30.28 There are 816 & 483 permanent and causal employees, employed in

6 Sales & Marketing 131 8.83 18 2.94 149 7.11 Total 1484 100.00 613 100.00 2097 100.00 Tour & There are 1484 & 613 permanent and causal employees, employed in

Travel Agent / Tourist Car Operator. Majority of the employees are engaged in Administration i.e. 1458

7.18 Employment Statistics: Souvenir / Handicraft Shops 1. Permanent Employee = 120

2. Number of Causal / Temporary Employee = 8 Collection of Domestic Tourism Statistics For the State of Goa 63 CHAPTER-VIII TOURISM SUPPORT SERVICES IN GOA Collection of Domestic Tourism Statistics For the State of Goa 64 TOURISM SUPPORT SERVICES IN GOA In this chapter an attempt has been made to discuss the different support services existing in the state of Goa. The support services include the services provided by the accommodation units, Tour & Travel Operators, Restaurants and the Handicraft shops. The accommodation survey was conducted during April 2005 - March 2006 in all the listed accommodation units situated across the state of Goa based on a questionnaire prepared and provided by MoT, Government of India. Our investigators personally visited and collected data from the list of hotels provided to us by the Department. The questionnaire is appended. We covered about 80 percent of the establishments. Some hotels did not cooperate with us. In few others, we were unable to reach for various reasons. Table 8.1 provides details of hotels according to ownership. It reveals that star hotels are

owned mainly in partnership or public limited company basis though in the case of two and three stars the former group has upper edge compared to all other groups. Four five star hotels are owned by corporate houses. The other category is owned by individuals or families. Table -8.1 Percentage Classification according to Ownership- Category S.No. Star Government Pub. Ltd. Co. Prv. Ltd. Co. Single Charitable Trust Partnership 1 1 star 0 0 5.26 2.27 0.00 2.44 2 2 Star 0 10 12.28 2.27 0.00 9.76 3 3 Star 10 20 17.54 3.18 0.00 2.44 4 4 Star 0 20 3.51 0.45 0.00 2.44 5 5 Star 0 10 3.51 0.45 0.00 0.00 6 Deluxe 0 20 3.51 0.45 0.00 0.00 7 Heritage Hotel 0 0 0.00 0.00 0.00 0.00 8 Unstarred Hotel 40 20 36.84 24.09 0.00 46.34 9 Guest House 30 0 17.54 65.00 0.00 29.27 10 Tourist Bungalows 0 0 0.00 0.00 0.00 4.88

11 Dormitory 10 0 0.00 1.36 0.00 2.44 12 Youth Hostel 10 0 0.00 0.00 0.00 0.00 13 Dharamsala 0 0 0.00 0.45 0.00 0.00 Total 100 100 100 100.00 0.00 100 Collection of Domestic Tourism Statistics For the State of Goa 65 Ownership of different types of Accommodation Units 0 10 20 30 40 50 60 70 1 star 2 Star 3 Star 4 Star 5 Star Delux Heritage Hotel Unstarred Hotel Guest House Toursit Bungalows Dormitory

Youth Hostel Dharamsala Percentage Government Pub. Ltd. Co. Prv. Ltd. Co. Single Charitable Trust Partnership Table no 8.2 and following graph classifies hotels according to the date of establishment. It can be seen that majority of classified hotels are established during the last one decade or so. This is particularly true of star hotels. We also note that the period also marks the professionalisation of tourist operations in Goa. So, the growth of accommodation industry is directly related to the government policy of promoting tourism in the state since the early 1990s. Table- 8.2 Classification according to period of establishment S.No. Period (1+2) Star 3 Star (4+5+Del) Star Unstarred Guest House Others 1 20-30 Years 12.50 4.76 15.38 10.84 14.19 28.57 2 10-20 Years 25.00 28.57 38.46 36.14 24.32 14.29 3 0-10 Years 45.83 52.38 30.77 42.17 54.73 28.57 4 N.A. 16.67 14.29 15.38 10.84 6.76 28.57 Total 100.00 100.00 100.00 100.00 100.00 100.00Collection of Domestic Tourism Statistics For the State of Goa 66 Establishment of Accommodation Units 12.50 4.76 15.38 10.84 14.19

25.00 28.57 28.57 38.46 36.14 24.32 14.29 45.83 52.38 30.77 42.17 54.73 28.57 16.67 14.29 15.38 10.84 6.76 28.57 100.00 100.00 100.00 100.00 100.00 100.00 0.00 20.00 40.00 60.00 80.00

100.00 120.00 (1+2) Star 3 Star (4+5+Del) Star Unstarred Guest House Others Percentage 20-30 Years 10-20 Years 0-10 Years N.A. Total The most important aspect of any study on accommodation units is the room capacity offered to the tourists. Table no 8.3 provides an insight into the matter in the case of single room AC accommodation. Two-three star hotels contribute about one-quarter while the remaining is made available by others, including higher-class star hotels. However, Non-AC single rooms are accounted by the lower hotels. About 1/3 rd of AC three star hotels alone provide double rooms. Dormitories are rather unavailable in the upper star hotels and wherever available they are in the NAC category. Suits and villa too are mainly provided by star hotels. Table- 8.3 Room Capacity S.No. Star Single Double Room Dormitory Suits All AC Non-AC AC Non-AC Non-AC AC Non-AC AC Non-AC 1 (1+2) Star 40 145 586 313 2 39 0 665 460 2 3 Star 75 0 1034 269 10 80 2 1189 281 3 (4+5+Del) Star 44 51 860 208 22 127 3 1031 284 4 Unstarred 97 134 656 1092 72 99 108 852 1406 5 Guest House 129 200 357 1043 92 53 98 539 1433 6 Others 13 4 9 77 40 3 0 25 121 Total 398 534 3502 3002 238 401 211 4301 3985 Collection of Domestic Tourism Statistics For the State of Goa 67 Type of Rooms in Accommodation Units

40 145 586 313 2 39 0 75 0 1034 269 10 80 44 51 2 860 208 22 127 3 97 134 656 1092

129 72 99 108 200 357 1043 92 53 98 13 4 9 77 40 3 0 0 200 400 600 800 1000 1200 AC Non - AC AC Non - AC Non - AC AC Non - AC

Single Double Room Dormitory Suits Type of Rooms No. of Rooms (1+2) Star 3 Star (4+5+Delx) Star Unstarred Guest House OthersCollection of Domestic Tourism Statistics For the State of Goa 68 CHAPTER-IX TRENDS IN TOURIST EXPENDITURE Collection of Domestic Tourism Statistics For the State of Goa 69 TRENDS IN TOURIST EXPENDITURE This chapter deals with the expenditure incurred by the tourists in the course of their visit. For the purpose of analysis the items of expenditure have been classified as per the standard norms. Table 9.1 Percentage distribution of tourist expenditure on different items by: domestic, foreign and all tourists. Heads of Expenditure Details of Expenditure Domestic (% of Expenditure) Foreign (% of Expenditure) All Tourists (% of

Expenditure) Accommodation Accommodation Services 30.47 31.96 31.47 Food 20.65 21.12 20.70 Processed Food 3.45 4.38 3.69 Alcohol 5.44 7.92 6.09 Food & Beverage Tobacco Products 0.81 0.77 0.76 Transport Services Rental 9.71 8.63 9.13 Transport Services Travel Agencies & Similar 3.55 4.82 4.01 Other Recreation Other Recreational Service 3.45 4.03 3.65 Durable Goods Durable Goods 6.84 2.02 4.90 Clothing & Garments 7.69 5.52 6.69 Foot Wear 3.18 2.15 2.78 Gems & Jewelers 2.43 5.06 3.96 Toiletries 0.76 0.30 0.61 Shopping Books & Magazines 0.40 0.98 0.66 Health Health & Medicines 0.44 1.08 0.76 Miscellaneous Miscellaneous 0.73 0.41 0.73

All All 100.00 100.00 100.00 on Domestic tourists major item of expenditure accounting 30.47% was

accommodation service. This was followed by expenditure on fooding 30.35% and travel 13.26%.Collection of Domestic Tourism Statistics For the State of Goa 70 Graph Percentage distribution of Tourist's expenditure on different items 0 20 40 60 80 100 120 Accommodation Services Processed Food Tobacco Products Travel Agencies & Durable Goods Foot Wear Toiletries

Health & Medicines All Different Items Percentage Domes tic For eign All Tourists Combined Table 9.2 Average expenditure per tourist per visit: domestic, foreign and all tourists Statistics generated Domestic Foreign All Tourists Average expenditure per tourist per visit Rs. 4,707 Rs. 20,401 Rs. 7,069(WA) foreign tourist spent Rs 20,401 per visit. Table 9.3 Average expenditure per tourist per Day: domestic, foreign and all tourists Statistics generated Domestic Foreign All Tourists Average expenditure per tourist per day Rs. 1,081 Rs. 2,415 Rs 1,285 (WA) foreign tourist spent Rs 2,415 per day. On an average a domestic tourist spent Rs 1,081 per day where as a On an average a domestic tourist spent Rs 4,707 per visit where as a

Table 9.4 Total annual expenditure: domestic, foreign and all tourists (Rs. in Crore) Statistics generated Domestic Foreign All Tourists Expenditure tourist 893.71 687.7 1581.41 Total annual expenditure of tourists is estimated as Rs 1581.41 crores. Collection of Domestic Tourism Statistics For the State of Goa 71 Tables 9.5 Expenditure incurred on this trip prior to entering the state: percentage distribution: Heads of Expenditure Details Of Expenditure Domestic (%) Foreign (%) All Tourists (%) Accommodation Accommodation Services 7.42 20.12 11.93 Food 6.69 8.90 8.17 Processed Food 8.92 3.08 5.71 Alcohol 3.53 2.76 2.73 Food & Beverage Tobacco Products 1.75 0.32 1.16 Transport Services Rental 10.89 7.58 8.40 Travel Agencies & Similar 7.05 5.94 6.02 Transport Services

Main transport used 39.23 46.67 44.29 Other Recreation Other Recreational Service 2.07 0.80 1.68 Durable Goods Durable Goods 1.81 0.52 1.27 Clothing & Garments 3.67 2.83 3.18 Foot Wear 0.73 1.18 0.66 Gems & Jewelers 1.54 0.73 1.17 Toiletries 0.11 0.36 0.24 Shopping Books & Magazines 1.67 1.27 1.47 Health Health & Medicines 1.09 0.38 0.85 Miscellaneous Miscellaneous 1.83 0.28 1.10 All All 100.00 100.00 100.00 transport services followed by food. The main item for which the tourists spent maximum money was for

Graph Expenditure Incurred prior to Goa Trip 0 20 40 60 80 100 120 Accommodation

Processed Tobacco Travel Other Clothing & Gems & Books & Miscellaneous Different items Percentage Domes tic For eign All Tourists CombinedCollection of Domestic Tourism Statistics For the State of Goa 72 Revenue and Expenditure Revenue and expenditure of Goa tourism is presented below: Table 9.6 Revenue & Expenditure of Goa Tourism Rupees in lakhs S.No. Financial Year Revenue % Change Expenditure % Change 1 2002-03 100.00 2288.72 2 2003-04 126.50 26.50 2845.61 24.33 3 2004-05 106.05 -16.17 2811.45 -1.20 4 2005-06 130.14 22.72 2951.58 4.98 100.00 126.50

106.05 130.14 0.00 50.00 100.00 150.00 Rupee in lakhs 2002-03 2003-04 2004-05 2005-06 Financial Ye ar Revenue graph of Goa Tourism Revenue 2288.72 2845.61 2811.45 2951.58 0 500 1000 1500 2000 2500 3000 Rupee in lakhs 2002-

03 200304 200405 200506 Financial Ye ar Expenditure graph of Goa Tourism Expenditure Revenue through tourism of the state government has increased by 26.5% & 22.72% in the financial years 2003-04 and 2005-06 respectively. But dropped by 16.17% in the 2004-05. Expenditure made by the state government in infrastructure development and other facilities to provide better facilities to the tourists are Rs.2288.72, Rs. 2845.61, Rs. 2811.45 & Rs. 2951.58 lakhs during the 2002-03, 2003-04, 2004-05 and 2005-06 respectively.Collection of Domestic Tourism Statistics For the State of Goa 73 CHAPTER-X EVALUATION OF TOURIST FACILITIES Collection of Domestic Tourism Statistics For the State of Goa 74 EVALUATION OF TOURIST FACILITIES In this chapter various tourist facilities as perceived by the domestic as well as foreign tourists have been analyzed. A: Domestic Tourists

10.1 Local Transport Table 10.1 Quality of local transport: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Excellent Good Satisfactory Poor All Pernam 3.21 36.45 39.82 20.52 100 21063 Bardez 8.25 43.2 38.35 10.2 100 470351 Bicholim 1.3 36.77 38.61 23.32 100 19734 Satari 2.2 42.99 31.28 23.53 100 2727 Ponda 5.45 46 36.5 12.05 100 96561 Teswadi 16.79 40.63 33.3 9.28 100 552831 Mormugao 9.39 43 31.88 15.73 100 225849 Salcete 13.1 43.16 31.86 11.88 100 472367 Quepem 1.1 32.15 31.82 34.93 100 1939 Canacona 1.9 31.11 29.62 37.37 100 28042 Sanguem 7.3 35.92 33.25 23.53 100 7389 Total 11.41 42.05 34.44 12.1 100 1898853 transport system of Goa. Graph Domestic Tourist's perception on Local Transport system of Goa 0 More than 12.1 % of the tourists are not satisfied with the local

10 20 30 40 50 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL Talukas Percentage Excellent Good Satisfactory PoorCollection of Domestic Tourism Statistics For the State of Goa 75 10.2 Accommodation Table 10.2 Quality of Accommodation: Perceptions of Domestic Tourists Name of the Talukas

Percentage Distribution Estimated No of Tourists Excellent Good Satisfactory Poor All Pernam 8.14 37.46 46.4 8 100 21063 Bardez 12.17 45.38 33.26 9.19 100 470351 Bicholim 4.04 33.17 48.59 14.2 100 19734 Satari 3.48 27.7 43.66 25.16 100 2727 Ponda 5.84 39.81 43.76 10.59 100 96561 Teswadi 25.85 40.26 27.63 6.26 100 552831 Mormugao 12.46 47.8 31.99 7.75 100 225849 Salcete 18.18 44.8 28.7 8.32 100 472367 Quepem 4.15 32.09 37.55 26.21 100 1939 Canacona 2.85 29.98 46.66 20.51 100 28042 Sanguem 3 28.74 40.45 27.81 100 7389 Total 14.32 41.07 34.04 10.57 100 1898853 have given For the state as a whole, around 34.04 percent of domestic tourists

satisfactory rating for the quality of accommodation units. The percentage of tourists who have given good and poor are 41.07 and 10.57 percent respectively. Around 14.32 percent have given excellent rating. Graph Domestic Tourist's perception on Accommodation units of Goa 0 10 20

30 40 50 60 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL Talukas Percentage Excellent Good Satisfactory PoorCollection of Domestic Tourism Statistics For the State of Goa 76 10.3 Food Table 10.3 Quality of Food: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution

Estimated No of Tourists Very Good Reasonable Poor All Pernam 25.17 57.35 17.48 100 21063 Bardez 30.78 61.36 7.86 100 470351 Bicholim 24 57.16 18.84 100 19734 Satari 26.67 58.86 14.47 100 2727 Ponda 29.84 62.61 7.55 100 96561 Teswadi 35.61 57.96 6.43 100 552831 Mormugao 31.47 59.07 9.46 100 225849 Salcete 33.98 59.13 6.89 100 472367 Quepem 22.31 51.79 25.9 100 1939 Canacona 22.51 50.39 27.1 100 28042 Sanguem 27.72 54.8 17.48 100 7389 Total 32.5 59.31 8.19 100 1898853 10.4 Tourists Attractions Table 10.4 Quality of Tourist Sites: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Very Good Average Not Interesting All Pernam 33.38 49.79 16.83 100 21063 Bardez 38.99 53.8 7.21 100 470351 8.19 percent tourists are not satisfied with the quality of food of Goa.

Bicholim 32.21 49.6 18.19 100 19734 Satari 34.88 51.31 13.81 100 2727 Ponda 38.05 55.05 6.9 100 96561 Teswadi 43.82 50.41 5.77 100 552831 Mormugao 39.68 51.51 8.81 100 225849 Salcete 42.19 51.58 6.23 100 472367 Quepem 30.52 44.23 25.25 100 1939 Canacona 30.72 42.83 26.45 100 28042 Sanguem 35.93 47.25 16.82 100 7389 Total 40.71 51.75 7.54 100 1898853 40.71 percentage of tourists said that the tourists attractions were very good.Collection of Domestic Tourism Statistics For the State of Goa 77 10.5 Entertainment Table 10.5 Quality of Entertainment: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Excellent Satisfactory Poor All Pernam 29.46 53.5 17.04 100 21063 Bardez 35.07 57.51 7.42 100 470351 Bicholim 28.29 53.31 18.4 100 19734 Satari 30.97 55.01 14.02 100 2727 Ponda 34.14 58.76 7.1 100 96561

Teswadi 39.91 54.11 5.98 100 552831 Mormugao 35.76 55.22 9.02 100 225849 Salcete 38.27 55.29 6.44 100 472367 Quepem 26.61 47.94 25.45 100 1939 Canacona 26.81 46.54 26.65 100 28042 Sanguem 32.01 50.96 17.03 100 7389 Total 36.79 55.46 7.75 100 1898853 10.6 Shopping Facilities Table 10.6 Quality of Shopping Facilities: Perceptions of Domestic Tourists Name of the Talukas Percentage Distribution Estimated No of Tourists Adequate Inadequate All Pernam 57.6 42.4 100 21063 Bardez 60.47 39.53 100 470351 Bicholim 55.93 44.07 100 19734 Satari 54.08 45.92 100 2727 Ponda 57.99 42.01 100 96561 Teswadi 64.48 35.52 100 552831 Mormugao 59.08 40.92 100 225849 Salcete 61.54 38.46 100 472367 Quepem 53.53 46.47 100 1939 Canacona 53.33 46.67 100 28042 Sanguem 58.14 41.86 100 7389 36.79% of tourists said that the entertainment facility was very nice.

Total 61.3 38.7 100 1898853 38.7% of the tourists said that the shopping facility was inadequate. Collection of Domestic Tourism Statistics For the State of Goa 78 Graph Domestic Tourist's perception on shopping facilities in Goa 0 10 20 30 40 50 60 70 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem TOTAL

Talukas Percentage Adequate Inadequate B : Foreign Tourists 10.7 Local Transport Table 10.7: Quality of local transport: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Excellent Good Satisfactory Poor All Estimated No of Tourists 1 Pernam 3.4 26.2 45.9 24.5 100 4432 2 Bardez 8.1 51.6 35.4 4.9 100 122912 3 Bicholim 1.9 39 40.3 18.8 100 1512 4 Satari 1.2 47.5 31.3 20 100 425 5 Ponda 5.6 49.2 33.7 11.5 100 4749 6 Teswadi 19.1 38 30.5 12.4 100 80590 7 Mormugao 7.7 45 37.7 9.6 100 23854 8 Salcete 16.4 38.1 31.7 13.8 100 99461 9 Quepem 1.5 33.9 26.5 38.1 100 189 10 Canacona 1 33.8 28.4 36.8 100 9152 11 Sanguem 8.1 38.9 31.3 21.7 100 1120 Total 12.7 43.2 33.3 10.8 100 348396

 transport system of

More than 10% of the tourists were not satisfied with the local

Goa.Collection of Domestic Tourism Statistics For the State of Goa 79 Graph Foreign Tourist's perception on Local Transport system of Goa 0 10 20 30 40 50 60 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Talukas

Percentage Excellent Good Satisfactory Poor 10.8 Accommodation Table 10.8 Quality of Accommodation: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Excellent Good Satisfactory Poor All Estimated No of Tourists 1 Pernam 9.8 33.3 42.8 14.1 100 4432 2 Bardez 7.5 45.8 39.9 6.8 100 122912 3 Bicholim 7 32.5 45.5 15 100 1512 4 Satari 1.4 28 47.5 23.1 100 425 5 Ponda 3.1 43.4 46.2 7.3 100 4749 6 Teswadi 26.3 37.6 28.8 7.3 100 80590 7 Mormugao 10.6 52.5 30.9 6 100 23854 8 Salcete 11.2 47.6 36.8 4.4 100 99461 9 Quepem 3.7 31.7 39.2 25.4 100 189 10 Canacona 3.2 31.7 46.2 18.9 100 9152 11 Sanguem 3.4 29.1 44.9 22.6 100 1120 Total 12.9 44.2 36.2 6.7 100 348396 rating for For the state as a whole, around 36.2 per cent have given satisfactory

the quality of accommodation units. The percentage of tourists who have given

good and poor are 44.2 and 6.7 percent respectively. Around 12.9 percent have given excellent rating. Collection of Domestic Tourism Statistics For the State of Goa 80 Graph Foreign Tourist's perception on Accommodation units of Goa 0 10 20 30 40 50 60 Pernam Bardez Bicholim Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Talukas

Percentage Excellent Good Satisfactory Poor 10.9 Food Table 10.9 Quality of Food: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Very Good Reasonable Poor All Estimated No of Tourists 1 Pernam 19.4 64.7 15.9 100 4432 2 Bardez 33.5 58.2 8.3 100 122912 3 Bicholim 23.9 61.5 14.6 100 1512 4 Satari 28.1 59.1 12.8 100 425 5 Ponda 31.2 59.6 9.2 100 4749 6 Teswadi 37.2 59.3 3.5 100 80590 7 Mormugao 33.6 57.9 8.5 100 23854 8 Salcete 35.3 58.8 5.9 100 99461 9 Quepem 20.8 51.9 27.3 100 189 10 Canacona 21.7 49 29.3 100 9152 11 Sanguem 29.3 52.1 18.6 100 1120 Total 34.3 58.5 7.2 100 348396 7.2 percent tourists were not satisfied with the food quality of Goa. Collection of Domestic Tourism Statistics For the State of Goa 81

10.10 Tourist Attractions Table 10.10 Quality of Tourist Sites: Perception of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Very Good Reasonable Poor All Estimated No of Tourists 1 Pernam 31.3 52.6 16.1 100 4432 2 Bardez 40.3 54.5 5.2 100 122912 3 Bicholim 30.7 52.8 16.5 100 1512 4 Satari 36.3 52.8 10.9 100 425 5 Ponda 40.2 52.4 7.4 100 4749 6 Teswadi 45.8 52.7 1.5

100 80590 7 Mormugao 38.2 50.7 11.1 100 23854 8 Salcete 44.1 48.6 7.3 100 99461 9 Quepem 29.3 46.8 23.9 100 189 10 Canacona 32.8 43.6 23.6 100 9152 11 Sanguem 37.6 49.3 13.1 100 1120 Total 42.1 51.8 6.1 100 348396 was very good. 10.11 Entertainment Table 10.11 Quality of Entertainment: Perception of Foreign Tourists Percentage Distribution Name of the Taluka's At the state level 42.1% of tourists said that the tourists attraction

Excellent Satisfactory Poor All Estimated No of Tourists Pernam 28.3 50.4 21.3 100 4432 Bardez 36.4 56.7 6.9 100 122912 Bicholim 28.8 55.9 15.3 100 1512 Satari 31.1 57.3 11.6 100 425 Ponda 32.2 60.9 6.9 100 4749 Teswadi 37.6 57.1 5.3 100 80590 Mormugao 29.3 59.4 10.3 100 23854 Salcete 34.2 60.5 5.3 100 99461 Quepem 28.6 47.8 23.6 100 189 Canacona 25.2 45.3 29.5 100 9152 Sanguem 27.9 54 18.1 100 1120 Total 35.1 57.7 7.2 100 348396 facility was Majority of the tourists (57.7 percent) said that the entertainment

satisfactory.Collection of Domestic Tourism Statistics For the State of Goa 82 10.12 Shopping Facilities Table 10.12 Quality of Shopping Facilities: Perceptions of Foreign Tourists Percentage Distribution S.No. Name of the Taluka's Adequate Inadequate All

Estimated No of Tourists 1 Pernam 55.7 44.3 100 4432 2 Bardez 58.7 41.3 100 122912 3 Bicholim 56.5 43.5 100 1512 4 Satari 55.2 44.8 100 425 5 Ponda 59.1 40.9 100 4749 6 Teswadi 61.3 38.7 100 80590 7 Mormugao 60.8 39.2 100 23854 8 Salcete 60.4 39.6 100 99461 9 Quepem 51.5 48.5 100 189 10 Canacona 53.8 46.2 100 9152 11 Sanguem 59.7 40.3 100 1120 Total 59.8 40.2 100 348396 inadequate. Graph Foreign Tourist's perception on shopping facilities in Goa 0 20 40 60 80 Pernam Bardez Bicholim More than 40 percent of the tourists say that the shopping facility was

Satari Ponda Teswadi Mormugao Salcete Quepem Canacona Sanguem Total Taluka Percentage Adequate InadequateCollection of Domestic Tourism Statistics For the State of Goa 83 CHAPTER-XI AWARENESS OF TOURIST PLACES OF NORTH EAST STATES AND BUDDHIST TRAVEL CENTERS Collection of Domestic Tourism Statistics For the State of Goa 84 AWARENESS OF TOURIST PLACES OF NORTH EAST STATES AND BUDDHIST TRAVEL CENTRES In this chapter the awareness and visits of the tourist to different tourist places located in Northeastern states and Buddhist centers have been discussed. 11.1 VISIT TO NORTHEAST REGION Table - 11.1 Percentage of tourists who are aware of the listed locations of Northeastern region of India.

Domestic Tourists Foreign Tourists All Tourists S.No. Regions Percentage Aware Percentage Visited Percentage Aware Percentage Visited Percentage Aware Percentage Visited 1 Arunachal Pradesh 43.84 3.98 31.77 3.45 41.97 3.9 2 Assam 53.24 3.21 22.04 2.32 48.4 3.07 3 Manipur 46.94 5.1 15.97 0.95 42.14 4.46 4 Meghalaya 40.83 4.1 26.32 4.47 38.58 4.16 5 Mizoram 36.79 3.48 11.04 0.36 32.8 3 6 Nagaland 21.38 1.81 13.07 0.21 20.09 1.56 7 Tripura 52.44 5.13 17.89 2.42 47.08 4.71 8 Sikkam 21.2 1.3 11.12 0.37 19.64 1.16 Tripura (47.08%) and Manipur (42.14%) Level of awareness is highest in respect of Assam (48.4%) followed by

Among those who have visited Assam are 3.07%.

11.2 VIEWS ON MAIN ATTRACTIONS Table - 11.2 Tourists views on main attraction points Percentage Reporting Views Domestic Tourists Foreign Tourists All Tourists Have great historical significance 72.89 62.94 71.34 Have rich cultural heritage 30.15 42.95 32.13 Have scenic beauty 82.38 57.3 78.49 Are well maintained 18.54 11.95 17.52 Are major tourist attractions 52.57 23.85 48.12 Are famous in India 30.84 30.65 30.81 Are famous in the world 9.28 14.38 10.07 Are worth visiting 18.47 28.28 19.99 Are easily accessible 5.85 11.94 6.79 scenic beauty of Majority of the tourists have said that the main attraction was the

the place. Another factor as perceived by 71.34 % of the tourists was their historical significance.Collection of Domestic Tourism Statistics For the State of Goa 85 11.3 OVERALL PERCEPTION Table - 11.3 Tourists overall perception Percentage reporting Perception Domestic Tourists

Foreign Tourists All Tourists Very satisfied 18.07 6.12 16.19 Quite satisfied 40.89 21.02 37.81 Not sure 2.84 1.03 2.56 Somewhat dissatisfied 15.15 52.17 20.89 Very dissatisfied 23.08 19.66 22.55 37.81% were Among the tourists who visited the northeastern part of India i.e.

quite satisfied and 16.19% were very satisfied. 20.89% of tourists were somewhat dissatisfied. Overall perception of Tourist's on Northeastern States 16.19 37.81 2.56 20.89 22.55 Very satisfied Quite satisfied Not sure Somewhat dissatisfied Very dissatisfiedCollection of Domestic Tourism Statistics For the State of Goa 86 11.4 REASONS FOR SATISFACTION/DISSATISFACTION Table - 11.4 Tourists reason for satisfaction/dissatisfaction. Percentage Reporting Reason for satisfaction / dissatisfaction Domestic Tourists Foreign Tourists

All Tourists Security Concern 49.58 50.92 49.79 Restricted moment / curves on free moment 32.22 41.93 33.73 Accessibility 28.92 40.35 30.69 Knowledgeable guides at reasonable rates 50.91 35.72 48.56 Swindlers 32.87 22.35 31.24 Internal transport at reasonable rates 51.02 42.02 49.62 Accommodation problems 62.22 54.46 61.02 Food problems 58.35 56.95 58.13 Congestion Crowded 1.14 1.07 1.13 Environment 16.59 23.46 17.66 Toilet Facilities 29.98 20.13 28.45 Discourteous behaviours 32.9 28.35 32.19 Communication 69.85 50.06 66.78 ATM & Credit Card Facilities 75.91 60.02 73.45 Others 48.44 39.13 47 problem (66.78%), The major reasons for dissatisfaction were the communication

ATM credit card facility (73.45%) and food problem (58.13%),) 11.5 REASONS FOR NOT VISITING Table - 11.5 Tourists views on not visiting Northeast tourist centers. Percentage Reporting Reasons for not Visiting Domestic Tourists Foreign Tourists

All Tourists Not aware of these locations 49.2 68.16 52.14 Budgetary Constraints 36.75 55.71 39.69 Time Constraints 64.76 83.72 67.7 Not Interested 26.16 45.12 29.1 Transport Bottlenecks 35.47 54.43 38.41 Connectivity 36.75 55.71 39.69 Security Concerns 49.2 68.16 52.14 Availability of Budget Package Circuits 58.99 77.95 61.93 Others 31.2 50.16 34.14 time The major reasons for not visiting the northeastern region were the

constraints (67.7%) and un availability of budget package circuits (61.93%) and then security concern (52.14%). Collection of Domestic Tourism Statistics For the State of Goa 87 11.6 VISIT TO BUDDHIST CENTERS Table - 11.6 Tourists views on Buddhist centers. Domestic Tourists Foreign Tourists All Tourists Buddhist Center Percentage Aware Percentage Visited Percentage Aware Percentage Visited

Percentage Aware Percentage Visited Areraj 5.14 2.43 4.9 1.5 5.1 2.29 Aurangabad 33.79 19.06 28.23 15.73 32.93 18.54 Bodhgaya 83.77 43.06 71.92 18.62 81.93 39.27 Guneri 6.74 0 4.1 0 6.33 0 Kesaria 6 0 3.65 0 5.64 0 Lauria 4.17 0 3.2 0 4.02 0 Nalanda 63.49 36.32 52.11 16.35 61.73 33.22 Rajgir 45.12 1.09 28.95 5.37 42.61 1.75 Vaishali 33.05 10.99 35.82 14.79 33.48 11.58 Vikramsilla 24.7 4.11 13.18 1.9 22.91 3.77 Ajanta & Ellora 81.79 36.32 82.74 43.36 81.94 37.41 Kalgaon 16.9 0 12.85 0 16.27 0 Khandiri 5.79 0 4.5 2 5.59 0.31 Kaushambi 12.12 0 7.4 0 11.39 0 Kushinagar 8.44 3.63 7.1 2.9 8.23 3.52 Nagarjunakonda 5.44 0 4 0 5.22 0 Ratnagiri 42.08 0 21.56 0 38.9 0 Sanchi 73.15 41.64 65.18 29.06 71.91 39.69 Saravasti 27.66 0.92 13.18 0.09 25.42 0.79 Sarnath 75.43 52.53 57.74 39.61 72.69 50.53 Udaygiri 46.77 1.81 27.29 0 43.75 1.53 Vidhisha 22.93 5.39 19.86 18.82 22.45 7.47

Other 1.76 0.8 1.67 0.52 1.75 0.76 (81.94%) Level of awareness was the highest in respect of Ajanta & Ellora

followed by Bodhgaya (81.93%) and Sarnath (72.69%). The percentages of tourists who have visited Ajanta & Ellora were 37.41. Collection of Domestic Tourism Statistics For the State of Goa 88 11.7 VIEWS ON MAIN ATTRACTIONS Table - 11.7 Tourists views on main attraction points Percentage Reporting Views Domestic Tourists Foreign Tourists All Tourists Have great historical significance 90.94 87.39 90.39 Have rich cultural heritage 71.81 69.17 71.4 Have scenic beauty 30.92 28.28 30.51 Are well maintained 41.81 39.17 41.4 Are major tourist attractions 66.85 64.21 66.44 Are famous in India 87.19 84.55 86.78 Are famous in the world 57.7 55.06 57.29 Are worth visiting 59.92 57.28 59.51 Are easily accessible 41.77 39.13 41.36 significance. 90.39% tourists have said that historical significance was their main

Second factor as perceived by more than 86.78% of the tourists said was famous

in India. 11.8 OVERALL PERCEPTION Table - 11.8 Tourists overall perception Percentage Reporting Perception Domestic Tourists Foreign Tourists All Tourists Very satisfied 35.52 33.48 35.2 Quite satisfied 31.94 26.36 31.07 Not sure 1.3 1.45 1.32 Somewhat dissatisfied 17.39 20.88 17.93 Very Dissatisfied 13.86 17.83 14.48 of India was Over all perception of tourists about different Buddhist travel centers

very good. Maximum percentage of tourists was satisfied with these sites. A very few have disappointed remarks about these tourist spots. Collection of Domestic Tourism Statistics For the State of Goa 89 Graph Overall perception of Tourist's on Bhuddhist places of Goa 35.2 31.07 1.32 17.93

14.48 Very satisfied Quite satisfied Not sur e Somewhat dissatisfied Very Dissatisfied 11.9 REASONS FOR SATISFACTION / DISSATISFACTION Table - 11.9 Tourists reason for dissatisfaction and satisfaction. Percentage Reporting Reasons for Satisfaction / dissatisfaction Domestic Tourists Foreign Tourists All Tourists Security Concerned 16.3 11.97 15.63 Restricted moment/ curves on free movement 23.56 18.09 22.71 Accessibility 34.09 28.24 33.18 Knowledgeable guides at reasonable rates 69.73 28.57 63.35 Swindlers 14.39 23.13 15.75 Internal transport at reasonable rates 44.68 18.57 40.63 Accommodation problems 57.12 57.57 57.19 Food Problems 44.68 49.42 45.14 Congestion Crowded 35.32 32.46 34.88 Environment 21.7 13.57 20.44 Toilet Facilities 14.1 9.88 13.45 Discourteous behaviors 26.79 26.86 26.8 Communication 55.36 48.79 54.34 ATM & Credit card facilities 74.91 70.9 74.29 Other 30.3 33.07 30.73

 knowledgeable

Major reasons of dissatisfaction were the ATM card facility and

guides at reasonable rates. Collection of Domestic Tourism Statistics For the State of Goa 90 11.10 REASONS FOR NOT VISITING Table - 11.10 Tourists reason for not visiting the tourist places. Percentage Reporting Reasons for not Visiting Domestic Tourists Foreign Tourists All Tourists Not aware of these locations 47.75 56.54 49.11 Budgetary constraints 27.04 25.9 26.86 Time constraints 48.18 60.24 50.05 Not interested 14.49 26.55 16.36 Transport Bottlenecks 49.18 61.24 51.05 Connectivity 14.49 26.55 16.36 Security concerns 16.55 28.61 18.42 Availability of budget package circuits 26.18 38.24 28.05 Others 19.39 31.45 21.26 bottleneck Major reasons for not visiting the Buddhist centers were the transport

(51.05%) and the time constraints (50.05%). Collection of Domestic Tourism Statistics For the State of Goa 91 ANNEXURE I.1Collection of Domestic Tourism Statistics For the State of Goa

92 ANNEXTURE:1.2 METHODOLOGY CHART FOR GOA TOURISM PROJECT. Methodology chart Task Finalization Review of Literature Review of Best Practices Identification of Sites Qualitative Data Quantitative Data From the Tourists Accommodation Units. Tour agents. Handicraft Shops. Restaurants Tourist Sites. Other places Govt.

Officials Data Coding & Analysis Draft & Final Report preparation & Submission Secondary Data Collection Primary Data CollectionCollection of Domestic Tourism Statistics For the State of Goa 3 93 ANNEXURE I.3 1 st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th Month Month Month Month Month Month Month Month Month Month Month Month TOTAL STUDY PERIOD 12 MONTHS Sub-stages of the project work Planning -----Existing Primary Data Collection -----Stage-I Initiation of Project Work WORK PLAN

Task Schedule Preparation -----Finalization Of Task Schedule -----Preparation & Submission Of Inception Report -----Getting Approval Of The Inception Report -----Stage-II Secondary Data Collection Secondary Data collection ----- -----Stage-III Initial Desk Research Check List Preparation -----Data Base Preparation -----Sampling -----Questionnaire Preparation Stage-IV Primary Data Collection Survey Team Mobilization -----Data Collection ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Stage-V Data Compilation & Data Analysis Data Verification/Back Checking ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Coding ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Entry ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Data Analysis through Different Packages Like SPSS , SAS & STARTA -----Stage-VI Report Writing & Submission Submission of Monthly reports ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ ------ -----Submission of Quarterly reports ----Draft Report --------------------

Draft Report Presentation Final Report Preparation & submission the State of Goa 94 ANNEXURE-II Name of the Center (Use the codes given in the list) .

----------- Collection of Domestic Tourism Statistics For

Schedule No

SURVEY OF TOURIST ACCOMMODATION UNIT (Reference period Month Month /Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 1. Name and address of the Hotel / Establishment Year

2 Type of Accommodation unit (Please and use the following codes) Code 3. Ownership details (Please and use the Following codes) Govt Owned 01 Public Limited Company 02 Private Limited Company 03 Single Owner 04 Charitable Trust 05 1 Star 01 Unstarred Hotel 08 2 Star 02 Guest House 09 3 Star 03 Tourist Bungalows 10 4 Star 04 Dormitory 11

5 Star 05 Youth Hostel 12 Deluxe 06 Dharamsala 13 Heritage Hotel 07 Collection of Domestic Tourism Statistics For the State of Goa 95 4. Does the hotel belong to a chain/ group YES /NO (Please and use the following codes) 5. Year of commencement (example for 1968, post 1968) 6. Please furnish the following. A) Number of Rooms /Beds b) Facility Available Type of facility With A. C Number Capacity (Specify the unit: sitting / No of persons) Without A.C Number Capacity (Specify unit: sitting / NO of

person) Banquet Hall Conference Hall

Health Club Massage Center

Other specify c) Whether Swimming Pool Facility Available (Please and use the following codes) Yes 01 No 02 Yes 01 No 02 Type of Accommodation No. Of Rooms No. of Beds Dormitory hall Single A/C Double A/C Suits AC Single Non AC Double Non AC Suits Non AC Yes 01

No 02 Collection of Domestic Tourism Statistics For the State of Goa 96 7. Average Occupancy Ratio during the month 8. Employment Statistics Departments Number of Permanent employees Number of casual or temporary employees Management Team Front Office F&B (Service) F&B (Kitchen) House Keeping Accounts EDP Security Sales & Marketing Purchase & Stores Human Resource Public Relation Engineering Telephone Health Club Laundry Other department

Total 9. Monthly Revenue 10. Monthly Tax Paid 11. Please generate the following Statistics in respect of tourist Inflow. S. No, Type of Tourists (Domestic: 01 Name of the State (in case of domestic tourists) name of the country (in case of foreign tourists) post the relevant state code/ country code as provided in the list Number of tourists Bed Night spent Collection of Domestic Tourism Statistics For the State of Goa 97 Collection of Domestic Tourism Statistics For the State of Goa 98

ANNEXURE-III Interview No. QUESTIONNAIRE FOR TOURISTS (Respondent is the head of the family in case of family) (Reference period Month Month / Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year: (2005=5) PART A: LOCATION PARTICULARS 1. State (Madhya Prudish: 01, Chhattisgarh: 02) 2. Name of Tourist place (Appear in Annexure) 3. Category Foreign Tourist 01 Domestic Tourist 02 Domestic Day-visitor 03 Foreign Day visitor 04 4. Place where contacted Hotel 01 Tourist Spot 02 Other 03 If other Then Specify.

5. Date of Contact Collection of Domestic Tourism Statistics For the State of Goa 99

PART B: DEMOGRAPHIC PARTICULARS 1. Name: 2. Nationality (For foreigners) (Country codes are provided in Annexure) Country Code 3. State (For Domestic Tourist)

(List along with the codes appearing Annexure) State Code 4. Education: (only for the Head of the Group) No Education 01 Secondary / Upper Secondary 02 Higher Education 03 Technical Education 04 Professional Education 05 5. Type of occupation (only for the Head of the Group) Business / Industrialist Trader/ Petty Shopkeeper Professional Private Entprises. Chartered Acct. Government Service Private Service Agriculture Student Researcher Housewife Retired Other If other then Specify:-_____________________________ Collection of Domestic Tourism Statistics For the State of Goa 100

6. Approximate Annual household income Currency_______

Income________ PART C: TRAVEL DETAILS 1. Are you Traveling Alone 01 Friends 03 With family 02 With family Friends 04 2. Size of Traveling Family

3. Please give the following for the individual members in the Group S. No Sex (Male: 01, Female:02) Age (on last birthday)

4. Is it a package Tour? YES 01 NO 02 5. Main Purpose of visit: Leisure recreation holiday 01 Pilgrimage 06 Visiting Friends Relative 02 Education 07 Business and professional 03 Conference 08 Health & treatment 04 Employment 09 Social & Religious

function 05 Sports Participating or Witnessing 10 Collection of Domestic Tourism Statistics For the State of Goa 101 If response is 01 then Cultural activities 01 Resorts (Beaches Hills Etc) 02 Wildlife 03 6. How did you make your travel arrangement? (Multiple responses) 7. Number of night stay a) Currently Number of night stay b) Number of Night stay in future 8. Place of Stay Code/Ticks

a) Type of accommodation Starred HotelUn Starred HotelGuest House/ rest Houses/Tourist Bungalows Youth Hostels/ YMCA Etc. DormitoryDharamsala. Friends & relativesDay visitorsOthersIf others then specifyPART D: TOUR EXPENDITURE (REFERENCE PERIOD: YESTERDAY/ TODAY)

1. Is it a package tour, Yes: NO: -

It yes then what is the total cost of the package per day (in Rest.) 3. Would you please indicate the details of expenditure incurred by you yesterday at this place? (Indicate total expenditure incurred by you and other members of family and friends traveling with you. In case of Day-visitor indicate todays expenditure at the Center. If you have arrived today please write todays expenditure (incurred up to now and expected expenditure till the end of the day) 01 02 03 04 05 06 07 08 09 Collection of Domestic Tourism Statistics For the State of Goa 102 (Normally we are recording yesterdays expenditure. In exceptional cases when the tourist has arrived today we are asking todays expenditure. Accordingly reference period will differ) Reference period for the Expenditure. A) Accommodation Services

b) Food and Beverages Serving Services

Services Amount (Rs.) Railway Station Bus Stand Train Hotels Private Guest House Tourist Guest House Govt. Guest House Dharamshala Restaurants Cafeteria Snacks Bars Lunch Counters Refreshment Stands Canteens Milk Bars Bars & Other Drinking Places Others Mela. Fair Picnic c) Transport Equipment Rental (Hired Taxi/Jeep/ Tractor) d) Travel agencies and similar (Reference Period: Yesterday / Today) Service Amount (Rest.) Travel Agents Tour Operators Tourist Guides

Yesterday 01 Today 02 Collection of Domestic Tourism Statistics For the State of Goa 103 e) Other Recreational And Entertainment Service Services Amount (Rest.) Cinema, Night Clubs, Theatres Conferences And Conventions Other Amusements Tourism Related Industries f) Clothing and Garments Services Amount (Rs.) Clothes (Dhoti, sari, shirt, pajamas, ladies suit, Dupatta, shawl, Lungi ,Towel etc.) Readymade Garments Knitted Garments sweater Pullover Cardigan, etc Bed sheet bed cover blanket pillow quilts Chadar , etc. Knitting wool Others G) Processed Food-1 Services Tea and Coffee Cold Beverages And fruit Juice Other Beverages Biscuits, Salted refreshments, sweets cake pastry Pickle, Sauce Jam Jelly etc. Amount (Rs.)

Other Processed food h)Tobacco products Services Amounts (Rest.) Pan, Supari, Lime Katha Bidi Cigarette tobacco Collection of Domestic Tourism Statistics For the State of Goa 104 I) Alcohal Services Amounts (Rs.) Beer, Toddy, Liquor Other Intoxicants J) Durable goods Services Amount (Rs.) Suitcase, trunk hand bag other travel goods Spectacles, pen lock umbrella Radio, walkman, torch, batteries. Etc Camera, cassettes films. Etc Photography, Video Cassette Sports items And Toys Others K) Footwear Services Amount (Rs.) Leather footwear Rubber footwear Others L) Toiletries

Services Amount (Rs.) Toilet soap washing soap washing powder hair oil etc. Tooth brush tooth paste tooth powder Body talcum powder face cream Shaving Blades shaving stick razor shaving cream Other toiletries

M) Gems and Jewellery Services Amount (Rs.) Gems and jewellery Collection of Domestic Tourism Statistics For the State of Goa 105 N) Medicines and Health Related Items Services Amount (Rs.) Medicines and Health Related Items O) Printing And Publishing Services Amounts (Rs.) Book, magazine Newspaper Library and other Stationery PART E: -EVALUATION S NO Particulars Excellent 01 Good 02

Satisfactory 03 Poor 04 Yesterday / Today 1 Transport with in the center

2 Local transport with in the center 3 Accommodation 4. Accommodation Tariff High Reasonable Cheap 01 02 03 5. Food Quality Very Good Satisfactory Poor 01 02 03 6. Tourist Attraction at the center Very interesting Average Not interesting 01 02 03 Collection of Domestic Tourism Statistics For the State of Goa 106

7. Entertainment Facility Excellent Satisfactory Poor 01 02 03 8. Shopping Facility Adequate Inadequate 01 02 PART F: VISIT TO NORTH EAST REGION LOCATED IN INDIA The relevant codes appear in the parenthesis by the side of each of the item if new items are there, please write and give additional codes corresponding to each of the new items if any. 1. Which of these north- eastern Indian states are you aware of? READ OUT OPTIONS & TICK (MULTIPLE CODES) Provisions is made for all the 8 Locations. Post the appropriate location codes in the boxes. Arunachal pardesh 01 Mizoram 05 Assam 02 Nagaland 06 Manipur 03 Tripura 07 Meghalaya 04 Sikkim 08 2. Which of these north- eastern Indian State have you visited / READ OUT OPTIONS & TICK (MULTIPLE CODES) Provision is made for 6 locations. If more than 6 draw additional box and post the relevant location code. Collection of Domestic Tourism Statistics For the State of Goa

107 Arunachal pardesh 01 Mizoram 05 Assam 02 Nagaland 06 Manipur 03 Tripura 07 Meghalaya 04 Sikkim 08 3. We want your opinion about the north-eastern Indian states, please tell us whether north-eastern Indian States, READ OUT OPTIONS & TICK (MULTIPLE CODES). Provision is made 3 options. If more than 3 draw additional box and post the relevant option code. Have great historical significance 01 Have rich cultural heritage 02 Have scenic beauty 03 Are well maintained 04 Are major tourist attractions 05 Are famous in India 06 Are famous in the words 07 Are worth visiting 08 Are easily accessible 09 4. On an overall basis, how satisfied or dissatisfied are you with your visit there? Very satisfied 05 Quite satisfied 04

Not sure 03 Somewhat dissatisfied 02 Very Dissatisfied 01 a. If somewhat dissatisfied / dissatisfied, give reasons please Tick ( The figures in the parenthesis are the codes ). corresponding to different reasons. Provision is made for 3 Collection of Domestic Tourism Statistics For the State of Goa 108 regions. If more than 3 draw additional box and post the relevant reason code. Security Concerned 01 Restricted moment/ curves on free moment 02 Accessibility 03 Knowledgeable guides at reasonable rates 04 Swindlers 05 Internal transport at reasonable rates 06 Accommodation problems 07 Food Problems 08 Congestion Crowded 09 Environment 10 Toilet Facilities 11 Discourteous behaviours 12 Communication 13 ATM & Credit card facilities 14 Other 15 If other than Specify

5. If not visited, give reasons. Provision is made for 3 reasons. If more than 3 draw Additional box and post the relevant reasons code. Not aware of these locations -01 Budgetary constraints -02 Time constraints -03 Not interested -04 Transport Bottlenecks -05 Connectivity -06 Security concerns -07 Availability of budget package circuits -08 Others -09 If other than Specify Collection of Domestic Tourism Statistics For the State of Goa 109 PART G: VISIT TO BUDDHIST SITES LOCATED IN INDIA The relevant codes appear in the parenthesis by the side of each of the item. 1. Which of these Buddhist sites in India are you aware of? Provision is made for 12 locations. If more than 12 draw additional box and post the relevant reasons code. Areraj 01 Aurangabad 02 Bodhgaya 03 Guneri 04 Kesaria 05

Lauria 06 Nalanda 07 Rajgir 08 Vaishali 09 Vikramsilla 10 Ajanta & ellora 11 Kalgaon 12 Khandiri 13 Kaushambi 14 Kushinagar 15 Nagarjunakonda 16 Ratnagiri 17 Sanchi 18 Saravasti 19 Sarnath 20 Udaygiri 21 Vidhisha 22 Other 23 If the Response other than specify Collection of Domestic Tourism Statistics For the State of Goa 110 2. Which of these Buddhist sites have you visited? Provision is made for 12 locations. If more than 12 draw additional box and post the relevant reason code. Areraj 01 Aurangabad 02

Bodhgaya 03 Guneri 04 Kesaria 05 Lauria 06 Nalanda 07 Rajgir 08 Vaishali 09 Vikramsilla 10 Ajanta & ellora 11 Kalgaon 12 Khandiri 13 Kaushambi 14 Kushinagar 15 Nagarjunakonda 16 Ratnagiri 17 Sanchi 18 Saravasti 19 Sarnath 20 Udaygiri 21 Vidhisha 22 Other 23 If the Responses is than Specify. 3. From where did you get information about these Buddhist places in India? READ OUT OPTIONS & TICK (MULTIPLE CODES), provision is made for 4 sources. If more than 4 draw additional box and post the

relevant source code. Indian embassy in your country 01 Internet 06 Indian tourism bureau in your country 02 Travel books /Guides Magazines/ 07Collection of Domestic Tourism Statistics For the State of Goa 111 Newspaper Indian tourism department in new delhi. 03 Relatives / Friends 08 Bihar tourism department 04 Other 09 Travel agents 05 If the Responses is than Specify. 4. We want Your opinion about the Buddhist Sites. Place tell us whether Buddhist Sites in India__________ READ OUT OPTIONS & TICK (MULTIPLE CODES). Provision is made for 9 options. If more than 9, draw additional box and post the relevant option code. Have great historical significance 01 Have rich cultural heritage 02

Have scenic beauty 03 Are well maintained 04 Are major tourist attractions 05 Are famous in india. 06 Are famous in the world 07 Are worth visiting 08 Are easily accessible 09 Other 10 If the Response is other than Specify 5. On an overall basis. How satisfied or dissatisfied are you with your visit there? Very satisfied 05 Quite Satisfied 04 Not sure 03 Somewhat Dissatisfied 02 Very Dissatisfied 01 Collection of Domestic Tourism Statistics For the State of Goa 112 a) If somewhat dissatisfied / dissatisfied give reasons please Tick ( The figures in the parenthesis are the codes corresponding to ). different reasons. Provision is made for 14 options. If more than 14 draw additional box and post the relevant option code. Security Concerned 01 Restricted moment/ curves on free moment 02 Accessibility 03 Knowledgeable guides at reasonable rates 04

Swindlers 05 Internal transport at reasonable rates 06 Accommodation problems 07 Food Problems 08 Congestion Crowded 09 Environment 10 Toilet Facilities 11 Discourteous behaviours 12 Communication 13 ATM & Credit card facilities 14 Other 15 If the response is other then specify. 6 If not visited, give reasons Not aware of these locations -01 Budgetary constraints -02 Time constraints -03 Not interested -04 Transport Bottlenecks -05 Connectivity -06 Security concerns -07 Availability of budget package circuits -08 Others -09 If the response is other then specify. Collection of Domestic Tourism Statistics For the State of Goa 113 PART H: EXPENDITURE INCURRED FOR THIS TRIP PRIOR TO

ENTERING THIS CENTRE. ONLY EXPENDITURE ATTRIBUTABLE TO THIS TRIP SHOULD BE RECORDED. THE COVERAGE WILL BE: FROM THE STARTING POINT I.e., THE POINT OF ORIGIN (SAY COIMBATORE, MUMBAI, BURDWAN, LUCKNOW ETC.) TO THIS CENTER i.e., THE POINT OF DESTINATION, IN THE CASE OF FOREIGN TOURISTS THE STARTING POINT WILL BE THE POINT WHERE THE FOREIGN TOURISTS HAS SET THE FOOT OF THE INDIAN SOIL. a) Accommodation services (Includes: Hotel, Private Guest House, Tourist Guest House, Dharamshala etc.) b) Food and Beverages Serving Services. Includes. Railway Station Bus Stand Train, hotels, Private Guest House, Tourist Guest House, Govt. Guest House, Dharamshala, Restaurants, Cafeteria, Snacks Bars, Lunch Counters, Refreshment Stands, Canteens, Milk Bars, Bars & Other Drinking Places, Mela. Fair Picnic etc.) C) Transport Equipment Rental /Hired (Taxi / Jeep/ Tractor Etc.) d) Travel Agencies and similar (Includes Travel agents, tour operators, Tourist guides) e) Other recreational and Entertainment services. (Includes cinema, night clubs, Theatres, Conference and conventions, other amusements) Tourism Related Industries f) Clothing And Garments (Includes Clothes -Dhoti, sari, shirt, pajamas, ladies suit, Pupate, shawl, Lungi, towel

Readymade Garments Knitted Garments sweater Pullover Cardigan, Bedsheet bed cover blanket pillow quilts Chadar, Knitting wool Others. G) Processed Food ( Reference Period: Yesterday / Today). Services Tea and Coffee Cold Beverages and fruit Juice Other Beverages Biscuits, Salted refreshments, sweets cake pastry Pickle, Sauce Jam Jelly Other Processed food. Collection of Domestic Tourism Statistics For the State of Goa 114 H) Tobacco products. (Includes: pan, supari, lime, katha, bidi, cigratte, Tobacco) I) Alcohal. (Includes: Beer, Toddy, liquor, other intoxicants) J) Durable goods (Includes Suitcase. Trunk, hand bag other travel goods, spectacles, pen, lock, umbrella, radio walkman torch, batteries etc. camera cassettes films etc, photography video cassette sports items and toys, others.) K) Footwear (Includes: leather footwear, rubber footwear, others) L) Toiletries (Includes: toilet soap, washing soap, washing powder, hair oil etc toothbrush. Tooth paste, tooth powder, body talcum, powder face cream shaving blades, shaving stick shaving cream other toiletries. M) Gem and jewellery (includes Gem and Jewellery) n) Medicines and Health related Items( Reference period: Yesterday/ Today) Includes: Medicines and Health Related items) O) Printing and publishing (Reference period: Yesterday/ today)

(Includes: Book, Magazine, Newspaper, Library and Other Stationery) P) Passenger Transport services (References Period. During the month) (Includes Railways passenger transport by bus services passenger transport by other motor vehicles, own transport-two wheeler, own transport-auto rickshaw/car/jeep/bus/tractor, others. Passenger or freight transport via hackney carriage bullock carts ekkas etc. transport by animals Transport by man including rickshaw and cart pullers pushcart operators, palki bearers doli carriages, etc, own transport animal driven transport own transport-Rickshaw, ship/boat, air ) PART I: SUGGESTIONS lease give your suggestions for improvement of tourist services at the center Name of the supervisor investigator Signature Date Yesterday 01 Today 02 Amount (Rs.) Collection of Domestic Tourism Statistics For the State of Goa 115 ANNEXURE-IV QUESTIONNAIRE FOR ESTABLISHMENTS: RESTAURANTS 1. Reference Period Month Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Signature Date Name of the

Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start (for example if 1970 post 1970)

5. Number Of employees:

a) How many employees are there totally in your restaurant? Department Number of Permanent Employees Number of Casual or Temporary employees Management Kitchen Service Accounts Purchase Store Security Maintenance Delivery Total Collection of Domestic Tourism Statistics For the State of Goa 116 6. Monthly Earnings 7. Taxes Paid

8. Percentage of Earning from Tourist Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of Contract Collection of Domestic Tourism Statistics For the State of Goa 117 ANNEXURE-V QUESTIONNAIRE FOR ESTABLISHMENTS: TOUR & TRAVEL AGENTS / TOURIST CAR OPERATOR 1. Reference Period Month Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start (for example if 1970 post 1970)

5. Now please tell us about the number of casual or temporary employees are there in ASK FOR EACH DEPT.? Department Number of Permanent Employees Number of Casual or Temporary employees

Administration Ticketing Foreign Exchange Accounts Tours Sales and Marketing Total 6. Monthly Earnings 7. Taxes Paid 8. Percentage of Earning from Tourist Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of Contract State of Goa 118 ANNEXURE-VI QUESTIONNAIRE FOR ESTABLISHMENTS: SOUVENIR/ HANDICRAFT SHOPS 1. Reference Period Month Month/ Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Aug 08 Sep 09 Oct 10 Nov 11 Dec 12 Year (code-2005-05) 2. Center (use the codes given in the list) 3. Name of Establishment 4. Year of Start ( for example if 1970 post 1970) Collection of Domestic Tourism Statistics For the

5. Persons Employed (in 2005) Regular Casual/ temporary 6. Monthly Earnings 7. Taxes Paid 8. Percentage of Earning from Tourist Name & Signature of Investigator Place of Contract Name & signature Of Supervisor Date of Contract Collection of Domestic Tourism Statistics For the State of Goa 119 ANNEXURE VII LISTING PERFORMA Reference Period Month Month/. Code Jan 01 Feb 02 Mar 03 Apr 04 May 05 June 06 July 07 Augu 08 Sep 09 Oct 10 Nov 11 Dec 12 Year Name of the Center

Code (use the codes given in the list) State Code

Sr. NO Type of tourist (domestic=1 Foreign=2 Place of stay (Accommodation unit=1 Friends and Relatives=2 and Day visitors-3 Number of Members (including the Respondent) Collection of Domestic Tourism Statistics For the State of Goa 120 ANNEXURE-VIII SUMMARY LIST OF ACCOMMODATION UNITS TRAVEL AGENTS & TOUR OPERATORS Sl . No Types Number of units HOTELS 1 5 STAR DELUXE 10 2 5 STAR 2 3 4 STAR 2 4 3 STAR 14 5 2 STAR 27

6 1 STAR 19 7 List of D Grade Accommodation Units 2150 8 List of Paying Guest Houses 1473

TRAVEL AGENTS & TOUR OPERATORS 1 Travel Agents 251 2 Tour operators 97 Collection of Domestic Tourism Statistics For the State of Goa 121 ANNEXURE IX List of Accommodation Units Surveyed - Goa S.No. Name of the Accommodation Unit Address 1 Address 2 City Pincode Phone Accommoda tion Type Ownership 1 LA BAMBA UMTA VADDO CALANGUTE BEACH CALANGUTE 0 8322276108 9 4 2 HOTEL CAPS CORNER COBRA WADO BAGA ROAD CALANGUTE 403516 832-2276533 9 4 3 PALM SHADE SINQUERIM BARDEZ BARDEZ 0 08322479529 9 6 4 KAMAT GUEST HOUSE NEAR BUS STAND SINQUERIM BARDEZ 403519 2479063 9 4 5 NAKITA RESORT NAKITA RESORT UMTAWADDO CALANGUTE 403516 08322497369 8 3

6 AN-VIN GUEST HOUSE UMTA VADDO BARDEZ CALANGUTE 0 2497764 9 4 7 GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA ROAD PANAJI 403001 2226515 8 1 8 OM SHIV NANDI HOUSE NO 799/1 ST ANTHONY PRAIS ANJUNA BEACH 0 2274773 9 4 9 PRABHU SMARAN REST HOUSE NO 294 BHATTWADI MAYEM LAKE BICHOLIM 0 2361222 9 4 10 GREEN PARK HOTEL BY PASS JUNCTION GUIRIM 403507 2252697 8 6 11 ANGELO'S INN UMTA VADDO NEAR TORIST HOTEL CALANGUTE BEACH 403516 2282505 8 4 12 BLUE MARINE BEACH RESORT UMTA VADDO CALANGUTE 403516 2276432 8 4 13 SAI PRASAD ANJUNA BEACH BARDEZ 0 5611873 9 4 14 HOTEL RAJDHANI DR ATMARAM BORKAR ROAD PANAJI 403001 2225362 8 3 15 SAFARI HOTEL OPP MUNICIPAL GARDEN PANJIM 0 9 4

16 BEACH RESORT BAR & RESTAURANT ANJUNA BEACH NEAR ST ANTHONY CHAPEL BARDEZ 0 832-2273326 9 4 Collection of Domestic Tourism Statistics For the State of Goa 122 17 OMKAR GUEST HOUSE NEAR ST ANTHONY CHURCH ANJUNA BEACH 403509 08322274323/ 9 4 18 RED CABINN H NO 693/1 DE MELLO VADDO ANJUNA BARDEZ 403509 9 4 19 ROYAL RESORT VAGATOR BARDEZ 20 BETHANY INN 538/6 VAGATOR 0 8 3 403509 9 4

21 BOON'S ARK 5 37/3 ANJUNA VAGATOR BARDEZ 0 08322274045 9 4 22 SEA VIEW APARTMENT MENDONCA VADO VAGATOR BARDEZ 0 8 4 23 RAINBOW COTTAGES PALOLEM BEACH CANACONA 0 9823881600 9 6 24 GOA TOURISM DEVELOPMEN CORPORATION LTD TRIONORA APARTMENT

DR ALVARES COSTA ROAD PANAJI 403001 2226515 8 1 25 DALMIA RESORT CAVELOSSIM BEACH SALCETE 0 287118182 3 3 26 DENA COTTAGES PALOLEM 0 2643449 9 4 27 VALENTINE'S RETREAT SEQUEIRA VADDO CANDOLIM BARDEZ 403515 08322479828 2 4 28 MAGNUM RESORT NEAR CANDOLIM BARDEZ 403515 2277970 2 6 29 PRAZERS RESORTS BEYOND RERUC BRIDGE CANDOLIN 0 2479064 2 4 30 SIRSAT LODGE LODGING HOUSE 2ND FLOOR RAMCHANDRA BLDG MAPUSA 0 2262419 9 3 31 POPEYE'S GUEST HOUSE UMTA VADDO CALANGUTE 403516 9 4 32 HOTEL EMBASSY SUITES UMTA VADDO CALANGUTE 0 2282039 8 4 33 LUI BEACH RESORT CANDOLIM DANDO BARDEZ 0 2479581 8 4 34 ALDEIA SANTA RITA AQUADA SINQUERIM BARDEZ 403515 2479868 3 4 35 SUMMER VILLE BEACH RESORT DANDO CANDOLIM GOA 0 2479075 3 3 36 CALANGUTE BEACH RESORTS UMTA VADDO GOA 0 8 4 37 CASINO MOTELS ALTO PORVORIM BARDEZ 0 8 4

38 AMRUT TOURIST HOME CASAMARIANA H NO 782 ALTO BETIM BARDEZ 0 13 4 39 HOTEL DEVDEEP NH-17 AITO PORUORIM BARDEZ 403521 2412476 8 4 40 MONTANA GUEST HOUSE MRS MARY PEREIRA H NO 76 SINQUERIM BARDEZ 0 2479277 9 4 Collection of Domestic Tourism Statistics For the State of Goa 123 41 AURITA GUEST HOUSE FORT AOUADA RD CANDOLIM 0 9 4 42 THE MAJESTIC PORVORIM BARDEZ 403521 2410378 5 3 43 FORT AGUADA BEACH RESORT SINQUERIM BARDEZ 403519 5645858 5 2 44 HOTEL SHIRODKARS OPP CHODANKAR HOSPITAL NEAR RUCHIRA BAR & RESTAU 403521 9326112408 9 4 45 SHREE SAI KRUPA BETIM PANJIM 0 11 4 46 HOLIDAY VILLAGE VOLANT BETIM BARDEZ 0 2412903 11 4 47 SILLA GOA RESORT UMTA WADDO CALANGUTE BARDEZ 403516 08322276011 3 4 48 L AMOUR H NO 496/1 MOHEN WADDO NEAR STERLING RESORT BARDEZ 0 9822496759 9 4 49 SUNITA GUEST HOUSE H NO 537 (1) SMALL VAGATOR BARDEZ 0 9 4 50 SATELLITE GUEST HOUSE HOUSE NO 586 (1) SMALL VAGATOR BARDEZ 403509 9 4 51 MOON DANCE SMALL VAGATOR BARDEZ 0 9 4

52 SUN SET GUEST HOUSE GAUKAR WADO ANJUNA 0 9 4 53 KAMLA GUEST HOUSE ANTHONY PARAIS ANJUNA 0 9 4 54 POONAM GUEST HOUSE ANJUNA BEACH BARDEZ 0 2273247 9 4 55 HOTEL SAGAR & SAGAR TOURIST HOME TEEN BUILDING ALTO PORVORIM PANAJI 403521 2413857 8 4 56 ANUP HOLIDAY HOMES UMTA VADDO CALANGUTE 403516 2281095 8 4 57 ACANOA HOTEL CALANGUTE BEACH CALANGUTE 0 9 4 58 PER AVEL BEACH HOLIDAY HOME DANDO CANDOLIM BEACH BARDEZ 0 2479074 9 4 59 LUDOVICI TOURIST HOME DANDO CANDOLIM BARDEZ 0 9 4 60 PARADISE VIEW OPP TAJ HOLIDAY VILLAGE SINQUERIM BARDEZ 0 9 4 61 SEA PRIENCES ANJUNA BARDEZ 0 9822196768 9 4 62 GARDEN & VIEW MUNICIPAL GARDEN PANJIM 0 8 4 63 MARFRAN GUEST HOUSE H NO 84A SINQUERIM 0 9 4 64 TOURIST BAR & REST JAYAVANT KALANGUTKAR BICHOLIM 0 9 4 Collection of Domestic Tourism Statistics For the State of Goa 124 65 HOTEL SHREKAMAL LAKE RESORT MAYEM LAKE BICHOLIM MANGUIKISH KOLMULE 0 8 6

66 MAYEM LAKE VIEW SUNITA H PRABHU BICHOLIM 0 9 1 67 KOTESHWAR RESIDENCY NILKANTH P MARATHE BICHOLIM 0 9 4 68 HOTEL SAI PASAD REST & LODGING BICHOLIM KANEKAR 0 9 6 69 SHREE RAKSHA GUEST HOUSE PANDURANG S SHETYE BICHOLIM 0 9 4 70 HOTEL EMBASSEY RUA EMIDIO GARCIA PANJIM 0 8 4 71 HOTEL PETE S HIDEAWAY 13/417 OPP GOA MARRIOTT, MIRAMAR PANAJI 0 9 4 72 PANAJI GUEST HOUSE NEAR MAYFAIR HOTEL SWAMI VIVEKANAND ROAD 0 9 4 73 HOTEL MANOSHANTI BEHIND EDC HOUSE DR DADA VAIDYA RD PANAJI 0 4 6 74 HOTEL BELO HORIZANTE NEAR BANK OF INDIA MIRA MAR PANJIM 0 1 4 75 DELMON HOTEL CAETANO DE ALBUQUERQUE ROAD PANJIM 0 2 3 76 GOA MARRIOTT RESORT POST BOX NO 64 MIRAMAR PANAJI 403001 91-8322463333 5 4

77 LA PIAZZA HOLIDAY HOMES CHAPORA NEAR SIDDHESHWAR TEMPLE BARDEZ 0 9 4 78 MARVA HOTEL M G ROAD PANAJI 0 8 6 79 YOUTH HOSTEL MIRAMAR PANAJI 0 12 1 80 HOTEL SOLMAR MIRAMAR BEACH PANAJI 0 2 4 81 MIRAMAR RESIDENCY MIRAMAR PANAJI 0 8 1 82 HOTEL FIDALGO 18 JUNE ROAD PANAJI 0 4 3 83 ROSE BUDS COTTAGES & COCO HUTS PALOLEM BEACH CANACONA 0 9822454114 9 4 84 THE KARMA PLAZA HOTEL 0 8 4 85 HOTEL MIR PALACE BEACH RESORT UMTAVADDO, OPP FOOTBALL GROUND CALANGUTE BARDEZ 0 0832 2282066 9 4 Collection of Domestic Tourism Statistics For the State of Goa 125 86 GOAN HOLIDAY RESORT UMTA WADDO BAGA ROAD CALANGUTE 0 0832 227573 6 2 87 JONNIT EGEUST HOUSE 0832 BAGA 0

2277166 9 4 88 SUNSHINE PARK RESORT CANDOLIM BEHIND VICTOR EXOTICA 0 0832 3953796 8 6 89 CELJOALES HOUSE 90 WHISPERING PALMS BEACH RESORT SINQUERIM CANDOLIM 0 0832 2479140 3 4 91 FERNADO COTTAGES CANACONA GOA 0 9 4 92 TONY COTTAGES PALOLEM BEACH CANACONA 0 0832 2643436 9 4 93 BLUE NILE COTTAGES PALOLEM BEACH CANACONA 0 2643984 9 6 94 PATNEM BEACH RESORT PATNEM BEACH CANOCONA 0 9823478565 4 4 95 PEROLA DO MAR OPP PRIMARY HEALTH CENTRE CANDOLIM BARDEZ 403516 5613106 8 3 96 RESORT DE PALOLEM PALOLEM BEACH CANACONA 0 9822059215 9 4 97 MARTHA'S GUEST HOUSE 98 MARY'S COTTAGES 99 MOLLY COTTAGES 100 PREMIER CABANA CANACONA 0 9 4 CALANGUTE 0 9890372953 9 4

CANACONA 0 9 4 CANACONA 0 9 4

COTTAGES & CO CO HUTS PALOLEM BEACH CANACONA 0 9 4 101 MAJESTIC INN COBRA VADDO BAGA ROAD CALANGUTE 0 2284060 9 4 102 CALANGUTE RESIDENCY 0832 2276009 11 1 103 SANTIAGO THE 3 STAR HOTEL COBRAWADDO CALANGUTE BARDEZ 403516 0832 2276564 3 2 104 HOTEL PAREES BLOSSOM COBRA VADDO BAGA ROAD CALANGUTE 403516 2276216 3 4 105 RUFFLES BEACH RESORT FORT AGUADA ROAD CANDOLIM BARDEZ 0 832 5641039 8 4 106 ANGELINA BEACH RESORT NEAR TITO'S SAUNT VADDO BAGA BEACH BARDEZ 403516 2279145 4 2 107 ZINHO' BEACH RESORT H NO 7/3 SAUNTA VADDO BAGA BEACH, CALANGUTE BARDEZ 0 9890045728 9 4 108 MAGNUM RESORTS NEAR HEALTH CENTRE CANDOLIM BARDEZ 403515 0832 2 6 Collection of Domestic Tourism Statistics For the State of Goa 126 2489103 109 PHOENIX PARK INN RESORT SEQUERA VADO CANDOLIM 403515 2489761 3 3 110 HALLMARK GUEST HOUSE CALANGUTE 0 9823010530 9 4 CALANGUTE 0

111 TILLO RESORTS BAGA ROAD UMTA VADDO CALANGUTE 0 0832 2275067 2 2 112 SANTANA BEACH RESORT DANDO BEACH CANDOLIM 0 9183239525 06 8 6 113 BAGA RESIDENCY NEAR LADY OF PIETY CHAPEL BAGA ROAD KHOBRAWADO, CALANGUTE BARDEZ 403516 6 4 114 JJS GUEST HOUSE HOUSE NO 3488 CONDOLIM 0 9 4 116 PEROLA DO MAR OPP PRIMARY HEALTH CENTRE CANDOLIM BARDEZ 403516 2489368 8 6 117 MIRANDA BEACH RESORT SAUNTA VADDO CALANGUTE 0 2278092 8 4 118 HOTEL LUA NOVA CALANGUTE BEACH CALANGUTE 0 8 4 119 BAIA DO SOL BAGA BEACH CALANGUTE BARDEZ 0 91832 2276084 2 6 120 SENHOR ANGELO RESORT UMTA VADDO CALANGUTE 403516 2276929 2 3 121 VILLA THERESA BEACH STREET OPP HOTEL CARY'S UMTA VADDO CALANGUTE 0 2497628 9 3

122 JOHNNY'S HOTEL CABRAVADDO CALANGUTE BARDEZ 403516 2277458 9 4 123 HOTEL M.R. UMTA VADDO CALANGUTE BEACH BARDEZ 403516 2282335 9 4 124 ALDEIA SANTA RIJA CANDOLIM DANDO WADDO BARDEZ 0 2479356 3 6 125 RESORT LAGOA AZUL LITTLE BAGA ARPORA BARDEZ 403518 3 3 126 HOTEL MAYURA NEAR MARKET MOROD MAPUSA 403507 3952845 6 3 127 TRIMURTHI HOTEL OPP MAPUSA JUDICIAL COURT ALTINHO BARDEZ 0 2252496 9 6 128 HOTEL GAURAV OPP MAPUSA CLINIC MAPUSA 0 2251322 9 4 129 SNEH GUEST HOUSE SURESH SALGAON KARNR TIVIM RAILWAY STATION 0 9 4 130 HOTEL SUHAS LODGING & BAR OPP MAPUSA CLINIC MUPUSA 0 9 4 Collection of Domestic Tourism Statistics For the State of Goa 127 131 SEVERA RESIDENCY & RESTAURANT NR TIRIM RAILWAY STATION SIRSAIM 0 9822584978 9 4 132 GLORIA ANNE BEACH HEAVEN SODDER'S GLORIA ANN BAMON WADDO

CANDOLIM BARDEZ 0 2479315 3 4 133 PER AVEL DANDO CANDOLIM BEACH BARDEZ 403516 2479074 8 4 134 MELADIOUS WAVES BEACH DANDO CANDOLIM BARDEZ 403515 2417421 9 4 135 HOTEL SEA VIEW COTTEGES BAGA BEACH BARDEZ 0 2276371 14 6 136 HOTEL SORELLIS OPP CALANGUTE RESIDENCY 403516 2279382 8 4

137 FALCON RESORT CALANGUTE BARDEZ 0 8 4 138 LOGAN'S INN GAURA VADDO CALANGUTE BARDEZ 403516 9860279299 9 4 139 ARABIAN RETREAT GAURA VADDO CALANGUTE BARDEZ 403516 2279053 8 3 140 SILENT RESORTS SILENT RESORTS S/1 PORBA VADDO CALANGUTE BARDEZ 403516 3093307 2 3 141 VICTOR EXOTICA CANDOLIM 403515 2479515 3 4

142 HOTEL BONANZA COBRAWADDO CALANGUTE BARDEZ 0 2276010 9 4 143 DELA'S CASA SUHAIL SAUNTA VADDO CALANGUTE - BAGA ROAD

BEHIND GOVT PRIMARY SCHOOL BARDEZ 0 277121 9 4 144 HOTEL HACIENDA CALANGUTE SAUNTAVADDO BAGA BEACH ROAD BARDEZ 0 2277348 8 4 145 HOTEL LINDA BAGA ROAD CALANGUTE 403516 2276066 8 4 146 HOTEL MC CLAIRE 7/23-B SAUNTA VADDO BAGA ROAD CALANGUTE BARDEZ 0 2281037 9 4 147 CABRALS ROOMS SONESTAWADDO ANJUNA BARDEZ 0 9890158404 9 4 148 ALBAZ GUEST ROOMS ANJUNA SONESTWADDO BARDEZ 0 9860111737 9 4 149 SALMERIN GUEST HOUSE ARPORA BARDEZ 0 9822144505 9 4 150 SANTA MARIA RESORTS ANJUNA SOHES TAWADDO 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 128 151 JOHNNY ROOMS ANJUNA SONE STAWADDO BARDEZ 0 2272202 9 4 152 BEACH CLASSIC SODDER'S BEACH CLASSIC XIMER CANDOLIM BARDEZ 0 2279169 8 3 153 CARLOSE ROOMS ANJUNA BAGA SONESTA WADDO BARDEZ 0 9890187180 9 4 154 NIZMAR RESORT NAIKAWADDO CALANGUTE BARDEZ 403516 2275909 3 3 155 ALOR HOLIDAY RESORT PORIAT NAIKA VADDO CALANGUTE 403516 2277214 2 3 156 SANTA MONICA PORIAT TIVAIVADDO CALANGUTE 0 2275656 2 4 157 EMPIRE BEACH RESORT

LANE FROM ST ANTHONY'S CHAPEL GAURA WADDO CALANGUTE 403516 2276586 8 3 158 PENINSULA BEACH RESORT HOLIDAY STREET GAURA VADDO CALANGUTE BARDEZ 403516 8 3 159 ONDAS DO MAR RESORT HOLIDAY STREET GAURAVADDO CALANAGUTE BARDEZ 403516 2275430 8 3 160 HOTEL GOAN HERITAGE GAURA VADDO CALANGUTE BARDEZ 403516 2276761 3 2 161 GABRIEL GUEST HOUSE AND GOAN RESTAURANT OPP ICE FACTORY GAURA VADDO CALANGUTE 0 2279486 9 4 162 COELHO HOUSE OPP TARCAR ICE FACTORY GAURA VADO CALANGUTE 403516 9890213607 9 4 163 RESORT RITCHITA HOUSE NO 267/A B GAURAWADDO CALANGUTE 403516 5566306 8 4 164 HOTEL ASTORIA ASSAGAO MAPUSA BARDEZ 403503 8 4 165 CRESSIDA BEACH CAFE PALOLEM CANACONA 0 2643958 9 4

166 BIG DADDY'S INN 531-B VADDY CANDOLIM BARDEZ 0 3 3 167 CAFE DEL MAR PALOLEM BEACH CANACONA 0 10 6 168 CONCHA RESORT MORFERNS ENTERPRISES COLVA 0 2788705 0 4

169 GOA TOURISM BEHIND KESARVAL

0 8 4

170 HOEL SUHAS MAPUSA 0 2262700 8 4 171 CARINA BEACH RESORT TAMBDIMATI BENAULIN 0 2770413 8 6

172 HOEL GAURAV LODGING ST PETER BLDG MAPUSA CLINIC MAPUSA 0 2251322 8 3 173 GOA TOURISM DEVELOPMENT TRIONORA APARTMENTS GENERAL COSTA ALARES ROAD PANAJI 0 9 1 Collection of Domestic Tourism Statistics For the State of Goa 129 CORPORATION LTD 174 BRAGANZA HOTEL 175 SATYAHEERA HOTEL MAPUSA 0 9 4 MAPUSA 0 2262949 6 3

176 HOTEL VILENA AMBROSIO NEAR MUNICIPALITY MAPUSA MAPUSA 0 8 4 177 HOTEL SHALINI 2ND FLOOR SHALINI BUILDING TALIWADA MAPUSA 403507 2262324 8 6 178 LAMOUR BEACH RESORT 179 PENTHOUSE BEACH RESORT COLVA 0 2731030 8 4 180 EAGLE GUEST HOUSE 181 CAVELOSSIM 0 2722287 9 4 BENAULIM 0 2770404 1 4

CAMILSONIS BEACH RESORT CHINCHIMOROD SERNABATIM 278872 2 8 6 182 CASA FELICE H NO 05/D ADSULIN 0 2786267 1 6 183 HOTEL FAILAKA ADSULIM NAGARI BENAULIM 0 2771270 1 4 184 THE LEELA CAVELOSSIM MOBOR 403731 2871234 6 2 185 HOLIDAY INN RESORT MOBOR BEACH CAVELOSSIM 403731 2871303 5 3 186 SHANGRILA BEACH HOTEL 187 VILLA CRUZ GUEST HOUSE MAJORDA 0 2881481 9 4 188 PALM VIEW GUEST HOUSE MAJORDA 0 288264 9 4 403731 871321-27 4 2 MAJORDA 0 2881542 9 4

189 DONA SYLVIA RESORT CAVELOSSIM BEACH 190 GOOD FAITH LODGE

MAJORDA 0 2881306 9 4

191 SEFRA GUEST HOUSE NEAR MAJORDA BEACH SALCETE 0 2881107 9 4 192 VARCA PALMS BEACH RESORT 0 2745411 3 3 PANJIM 0 8 3

193 REGO HOLIDAY HOTEL

194 SWAPNA HOTEL PANJIM 0 8 4 195 BETUL BEACH RESORT PLOT NO 1 RANGALI VELIM SALCETE 0 2774923 3 3 196 RIVERSAL HOTEL POST ZUEM BETUL SALCETE 403603 9 6 197 VIRANDAVAN HOTEL State of Goa 130 198 SEAGULL RESORT POST BETUL SALCETE 0 2774865 9 4 199 ALISON RIVER SAL HOTEL BETUL 0 9 4 PANJIM 0 2438576 8 4 Collection of Domestic Tourism Statistics For the

200 HOTEL MANDARIN NEAR CINE ALANKAR MAPUSA 0 2262579 8 4 201 GOA WOODLANDS HOTEL MIGUEL LOYOLAFURTADO ROAD OPP CITY BUS STAND MARGAO 0 2715521 1 3 202 THE SINCRO HOTEL FATORDA MARGAO 0 2741408 1 3 203 HOTEL SAAJ MARGAO 0 2754611 9 4 204 RED ROAD HOTEL OPP KTC BUS STAND MADEL GRANDE MARGAO 0 2736668 8 4 205 HOTEL DIVINE NER FATORDA STATION DON BOSCOD FATORDA 0 8 6 206 ROYAL HOTEL GANDHI MARKET MARGAO 0 732359 8 4 207 SUNAINA HOTEL FATORDA MARGAO 0 2741135 8 4 208 HOTEL ANAPURNA NEAR RAILWAY STATION MARGAO 0 2863978 9 6 209 CALLAS LODGING & BOARDING OLD STATION RD MARGAO 0 9823254382 9 4 210 GOA GUEST HOUSE NEAR RAILWAY STATION 2734406 0 8 4 211 LESLIE GUEST HOUSE STATION MARGAO 0 9850473534 9 4 212 HOTEL ANUPAM MARGAO 0 2736470 8 4 213 HOTEL POONAM OLD STATION MARGAO 0 2731642 9 4 214 HOTEL GOA LAND PO BOX 213

NEAR M GANDHI MARKET MARGAO 403601 733265 8 6 215 HOTEL RUKRISH NEAR MUNCIPAL GARDEN MARGAO 0 2715046 8 4 216 HOTEL HILL VIEW AQUEM ALTO MARGAO MARGAO 0 8 6 217 HOTEL GAO PRIDE LODGING & BOARDING 218 HOTEL RAVIRAJ LODGING & BOARDING JUST 1/2 KM FROM KONKAN RAILWAY STATION QUEPEM-KARWAR RD NR RAILWAY GATE MARGAO 0 2713915 8 6 219 ANMOL LODGING & State of Goa 131 BOARDING 220 HOTEL DETS MUNGUL GRAND MARGAO 0 2780569 8 4 221 HOTEL LAYLOR ERASMD CARVELHO STREET MARGAO 0 2705681 8 6 222 MARGAO 0 2756403 9 4 Collection of Domestic Tourism Statistics For the FATORDA 0 2741678 9 4

MOHINI LODGING & BOARDING STATION MARGAO 0 9 4

223 HOTEL GOAN MAHARAJA KESERVAL SPRING NAGOA 0 1 4 224 HOTEL LA FLOR CARVELHO STREET MARGAO 0 2703681 1 4 225 COLONIA JOSE MENINO FATRADE VARCA 0 2745791 9 4 226 LINDAS COTTAGES 4TH WARD COLVA 0 2788158 9 4 227 OSHIN HOLIDAY CARE COTTAGES H NO 126 BENAULIM 0 2770069 9 4 228 FISHERMAN'S COTTAGES COLVA 0 9 4

229 JYMI'S COTTAGES COLVA BEACH SALCETE 0 2788016 9 4 230 WILLIAM'S BEACH RETREAT PVT LTD COLVA BEACH COLVA SALCETE 0 2788153 1 3 231 SUKHSAGAR BEACH RESORT COLVA BEACH 403708 2288887 9 4

232 RENNIE'S COTTAGES 4TH WARD COLVA 0 2788696 9 4 233 MA MICKEY'S GUEST HOUSE COLVA 0 9 4

234 VINSON'S COTTAGES COLVA 4TH WARD OPP WILLIAM RESORT COLVA 0 2788202 9 4 235 INFANT JESUS GUEST HOUSE COLVA 0 9 4 236 WHITE SAND GUEST HOUSE 0 2788080 9 4 COLVA 0 9 4 COLVA 0 9 4

237 CLINTON GUEST HOUSE 238 AKASH HOLIDAY HOMES 239 STAR BEACH RESORT NEAR FOOTBALL

GROUND COLVA SALCETE 0 2788166 3 4 240 COLVA TAVERN FOUR ROADS COLVA 0 2780432 9 6 241 GARDEN COTTAGES State of Goa 132 242 VISTA DE COLVA CONDOMINIUM PVT LTD WARD 4 COLVA 403708 8 3 243 SKAYLARK RESORT COLVA BEACH SALCETE 403708 2288052 8 3 244 RODSON COTTAGE COLVA 0 780108 9 3 COLVA 0 2780776 9 4 Collection of Domestic Tourism Statistics For the

245 COLVA RESIDENCY 0 8 1 246 BOLLYWOOD SEA QUEEN BEACH RESORT COLVA BEACH SALCETE 403708 2789040 4 3 247 OCEANIQUE RESORT BEACH ROAD 4TH WARD COLVA 403708 2789831 3 3 248 GRACIANO COTTAGES 4TH WARD COVLA

BEACH COLVA SALCETE COLVA 403708 2788787 8 6 249 HOTEL SEA COIN COLVA BEACH MARGAO 403708 2 3 250 VINCY BEACH RESORT COLVA BEACH SALCETE 0 2788087 8 3 251 VAILANKANNI COTTAGES & APARTMENTS 4TH WARD COLVA BEACH SALCETTE 0 2788584 9 4 252 COLVA HOLIDAY HOME BEHIND MEETING POINT COLVA 0 9 4 253 THE WEST ZONE BEACH RESORT BEACH ROAD COLVA SALCETTE 403708 2780868 8 3 254 AMIGO PLAZA 4TH WARD COLVA BEACH SALCETE 403708 2789285 8 4 255 SAM'S RESTAURANT BAR & COTTAGES COLVA BEACH 3RD WARD SALCETE 0 788753 9 4 256 NAVIN'S INN 290/3 WARD III COLVA 0 2788550 9 4 257 COLVA BEACH RESORT COLVA SALCETE 0 2788131 8 4 258 ELITE LODGE 31ST JANUARY ROAD PANAJI 0 2422093 9 4 259 ORAVIS GUEST HOUSE 31ST JANUARY ROAD PANJIM 0 9 4 260 GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA

ROAD PANJIM 403001 2226515 8 2 261 COMFORT GUEST HOUSE 31ST JANUARY ROAD PANAJI 0 5642250 9 3 262 HOTEL BARETON PANJIM 0 9 4 263 MIRA HOTEL UMTAVADDO CALANGUTE BEACH CALANGUTE 0 2276425 8 6 264 UDIPI LODGING & BOARDING NEAR G P O PANJIM 403001 2228047 9 4 265 SILLA GOA RESORT UMTA WADDO CALANGUTE BARDEZ 403516 2276437 3 3 Collection of Domestic Tourism Statistics For the State of Goa 133 266 JOSE HOLIDAY HOMES 0 9 4 267 ESCOT HOTEL LUIS MIRANDA ROAD MARGAO 403601 2715065 9 3 268 MILAN LODGE OLD STATION ROAD MARGAO 403601 2705815 9 6 269 HILL VIEW HOTEL AQUEM ALTO MARGAO 0 8 6 270 KAMLANAND HOTEL OLD STATION RD BATA SHOWROOM MARGAO 0 2737287 9 6 271 SANKIT HOTEL RUA FRANCISCO LUIS GOMES OPP OLD RAILWAY STATION MARGAO 403601 2714327 11 6 272 MARGAO RESIDENCY NEAR MUNICIPAL

BUILDING MARGAO 275096 3 1 273 HOTEL GREENVIEW NEAR OLD STATION RD MARGAO 0 2715489 9 3 274 SHREE LAXMI LODGING & BOARDING OLD STATION ROAD MARGAO 0 2714302 9 6 275 GOVT REST HOUSE MONTE HILL MARGAO 0 9 1 276 HOTEL PAULINO OPP B P S CLUB MARGAO 0 2700934 11 4 277 HOTEL BILVEIRADO MONTE HILL MARGAO 0 9 3 COLVA 0 9 4

278 SEA BREEZE COTTAGES

279 TOURIST NEST COLVA 0 9 4 280 HOTEL PALACIO DE GOA NEXT TO SANTINEZ POST OFFICE PANAJI 403001 2426742 8 6 281 KIRAN LODGE PANJIM 0 9 4 282 NATASHA HOTEL OPP PARADE GROUND NEAR BAL BHAVAN CAMPAL PANAJI 403001 2434771 8 3 283 ESPY NICK GUEST HOUSE 284 HOTEL PANJIM TOURIST & SAMRAT NEAR EDC HOUSE OPP PADTE ARTS ATMARAM BORKAR PANJIM 246406 0 9 4

ROAD PANJIM 403001 9 4 285 NAIK'S SHRI SAI LODGE & SAI SOFTY NEXT TO ASHOK THEATRE PANAJI 0 2225830 9 4 286 HOTEL SUNRISE PANJIM 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 134 287 HOTEL GUIMAKA 288 SAMRAT LODGE & RESTAURANT NEAR ASHOK THEATRE PANAJI 0 2227895 9 4 289 HOTEL BELA GOA MIRAMAR PANAJI PANAJI 0 9 4 290 SUN HEADS HOTEL & RESTAURANT BEHIND ESPERENCA CLINIC ST MARY'S COLONY MIRAMAR PANJIM 403001 2463767 9 4 291 HOTEL BELO HORIZANTE NEAR BANK OF INDIA MIRAMAR PANJIM 403001 2465428 9 4 292 HOTEL PETES HIDEAWAY 13/417 YOUTH HOSTEL AVN MIRAMAR PANJIM 403001 2463144 9 4 293 PANJIM 0 8 4

GOA TOURISM DEVELOPMENT CORPORATION LTD TRIONORA APARTMENTS DR ALVARES COSTA ROAD PANAJI 403001 2226728 8 2 294 RIOMAR BEACH RESORT DAYANAND B MARG MIRAMAR PANAJI 403001 8 4 295 HOTEL NEPTUNE DELUXE OPPOSITE NEW MARKET PANJIM 0 8 3 296 NEW GUJRAT LODGE NEW MUNICIPAL MARKET PANAJI 0 2223767 9 4 297 MANSION GUEST HOUSE M G ROAD NEAR GEETA BAKERY PANJIM 403001 2220078 9 4 298 HOTEL REPUBLICA 299 FRANK'S INN 18TH JUNE ROAD BEHIND SHER-E-PUNJAB FRANK CHAMBERS 2ND FLOOR PANAJI 0 2226716 9 3 300 HOTEL DELMON CAETANO DE ALBUQUERQUEM ROAD PANJIM 403001 2420075 2 3 301 HOTEL SUCEGADO BEHIND MUNICIPAL MARKET PANAJI 0 2426081 8 4 PANJIM 0 224630 9 3

302 HOTEL ARCADIA M G ROAD PANJIM 403001 2220140 9 4 303 HOTEL TRIMURTI E-219 M G ROAD NEAR ASHOK SAMRAT THEATRES PANAJI 403001 2221441 9 4 304 HOTEL PARK PLAZA AZAD MAIDAN PANJIM 403001 2 3 305 HOTEL VENUS PANJIM 0 2228561 9 4 306 HOTEL RAVERA PANJIM 0 9 4 307 HOTEL SONA NEAR PATTO RUA DE OUREM PANJIM 0 8 4 Collection of Domestic Tourism Statistics For the State of Goa 135 308 HOTEL RAJDHANI PANJIM 0 2225363 8 3

309 HOTEL LA GRANDE VAGLE VISION 18TH JUNE ROAD PANAJI 0 2225453 9 3 310 HOTEL MADHAVASHRAM ROOMS & RESTAURANT M G ROAD PANAJI 0 2224823 8 3 311 A POUSADA GUEST HOUSE LUIS DE HENESES ROAD 0 2422618 9 4 312 AMBIKA HOTEL NEAR CHURCH SQUARE PANAJI 403001 2435549 9 4 313 HOTEL CHECK IN 18TH JUNE ROAD PANJIM 403001 2228477 8 4 314 KENI'S HOTEL 18TH JUNE ROAD PANAJI 403001 8 3 315 HOTEL MANVIN'S OPP MUNICIPAL GARDEN PANJIM 0 8 4 316 SAFARI LODGE OPP MUNICIPAL GARDEN PANJIM 403001 9 4 317 GARDEN VIEW HOTEL OPP MUNICIPAL GARDEN PANAJI 0 2227844 8 4 318 VINCENT RESIDENCY FACILITY HOSPITALITY PANJIM 0 2223928 9 4 319 MATRUCHHAYA LODGE OPP MUNICIPAL GARDEN NEAR HINDU PHARMACY PANAJI 0 2224889 9 4

320 DELUXE LODGE PANJIM 0 3090573 9 4 321 HOTEL SEA CASTEL ELNLISH HOUSE VILLA XANADU PORVORIM GOA 0 8 4 322 LILA GUEST HOUSE DONA PAULA NEAR SAGAR DARSHAN DONA PAULA 0 9 4 323 JUST 4U BAYWATCH 3 JETTY ROAD PANAJI 0 2456545 9 4 324 HOTEL INDIRA NIWAS NEXT TO TRONORA APTS NEAR MUNICIPAL MARKET PANAJI 403001 9 6 325 HOTEL SAMRAT NAIK HOTEL DR DADA VAIDYA ROAD PANAJI 0 8 3 326 HOTEL SOLMAR MIRAMAR BEACH PANJIM 403001 2464121 0 0 327 HOTEL ASHOK PLAZA SAMRAT ASHOK THEATRE COMPLEX 18TH JUNE ROAD PANJIM 403001 2427875 8 4 328 PANAJI GUEST HOUSE NEAR OLD PASSPORT OFFICE SWAMI VIVEKANAND ROAD PANAJI 0 9 4

329 HOTEL VIRASHREE OPP MAHALAXMI TEMPLE DR DADA VAIDYA RD PANAJI 0 2225318 8 4 330 HOTEL MANOSHANTI BEHIND E D C HOUSE DR DADA VAIDYA RD PANAJI 403001 2224824 8 6 Collection of Domestic Tourism Statistics For the State of Goa 136 331 MAYFAIR HOTEL DR DADA VAIDYA RD NEAR MAHALAXMI TEMPLE PANJIM 403001 2223317 8 4 332 HOTEL SUMMIT MENEZES BRAGANZA ROAD PANAJI 403001 2426734 8 4 333 BLUE LAGOON COTTAGES CANOCONA 0 9 4

334 SUNSET BEACH RESORT FORT AGUADA ROAD CANDOLIM BARDEZ 0 2479220 2 6 335 BEIRA MAR ALFRAN RESORTS BAGA ROAD 'SAUNTA WADDO CALANGUTE BARDEZ 0 276246 2 4 336 CLEOPATRA RESORT PALOLEM BEACH CANACONA 0 2645906 9 4 337 BEL STEVE REBELLO COCO HUTS BEHIND PALOLEM YOUTH CLUB PALOLEM BEACH CANACONA 0 2643394 9 4 338 ROSE BUDS PALOLEM BEACH CANACONA 0 9422454114 9 4

339 WAVES BAR & RESTAURANT COTTAGES & COCO HUTS PALOLEM BEACH CANACONA 0 9822150036 9 4 340 CAFE DEL MAR BEACH BUNGALOWS & COCO HUTS PALOLEM BEACH 0 10 6

341 JOVE COTTAGES PALOLEM BEACH CANACONA 0 2646612 9 4 342 ANUP HOLIDAY HOMES UMTAWADDO CALANGUTE BARDEZ 403516 9 4 Collection of Domestic Tourism Statistics For the State of Goa 137 ANNEXURE X Feedback on Methodological and Operational Issues Selection of Locations for Survey The survey of tourism in Goa is essentially an identification of tourists coming to Goa and the places of accommodation while they stay on the mission of tourism. While conducting the survey, it is assumed that; Goa has several spots like beaches, temples and sanctuaries which are

extraordinary attractive to the local and foreign people. places of Goa. the center. The tourists, by and large, stay in the accommodation units located in A large number of tourists are attracted to have a glance of beautiful

The volume of tourists visiting Goa has been estimated from the information gathered through the accommodation units which are available in the important tourists centers

through many of them stay away from the central places. The secondary sources have been tapped for the accommodation units away from the central locations. It would be appropriate if an independent survey were conducted for those accommodation units which are in the periphery of central places. In order to estimate tourists visiting Goa for personal and professional reasons, a separate survey would be useful. Correspondence of Data There would be two sets of data on tourists in Goa; one, staying in the accommodation units and two, estimated tourist survey. There is a need to check them as to how far correspond to each other. This can be done by selecting a defined number of tourists from the accommodation units. This would help the survey team to ensure whether the samples taken are genuinely representative of the actual number of foreign and domestic tourists. Collection of Domestic Tourism Statistics For the State of Goa 138 Our survey design must be prepared in a manner so that proportion between tourists staying in central accommodation units and tourists staying in peripheral centers becomes apparent. Selecting the Survey Day A particular day was randomly chosen for surveying the tourist centers. It is a common experience that on religious festival days the number of visitors swell very heavily. There are, thus, three types of tourists flow in Goa; very heavy, very slack and normal. All three periods covered in the survey with proper care that no location is unattended by the survey team. Establishment Survey No need was considered to elicit quantitative information from the survey of establishment. In the tourists survey schedule itself provision was made for the purchases, travel plan etc of the tourists. Establishment survey could be opinion based stressing the

impact of tourism on the business of Goa in general taking into account the busy, slack and normal periods. Locating Secondary Sources On major issues pertaining to tourism of Goa information could be gathered from the Department of State Government, Corporations, Public Sector Undertakings etc. In addition the knowledgeable persons could be contacted gainfully for estimating the future volume of tourists in the state. An attempt could also be made to assess the income generation, employment creation and cost-benefit stream from the tourism sector of Goa.