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Human Resources Manual Accor Hotels - MIS

Date of Issue Valid for 1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore

SUBJECT SECTION SUB SECTION

EMPLOYEE DEVELOPMENT AND TRAINING

. .

Best Employee Best Employee of the Month (BEOTM)

INDEX

5.4.1

As part of Accor's commitment to implement one of Accor's visions, to be the best employer for its employees, each of Accor managed hotel shall recognize the staff who has shown excellent performance. Recognition shows employees that they are valuable contributors for the growth of the business. Therefore it is important that Accor managed hotel implement the monthly program of Best Employee of the Month ("BEOTM"). In some hotels which are having a few sources, the program can be implemented quarterly. The objectives of this program are to give appreciation to the selected staff and to identify potential employee within the hotel.
Sebagai bagian dari komitmen Accor untuk melaksanakan salah satu visi Accor, yaitu menjadi perusahaan yang terbaik bagi karyawannya, setiap hotel yang dikelola Accor harus memberikan penghargaan kepada karyawan yang telah menunjukkan kinerja yang sangat baik. Penghargaan karyawan menunjukkan bahwa mereka adalah kontributor yang berharga bagi pertumbuhan bisnis. Oleh karena itu penting sekali bagi hotel yang dikelola Accor melaksanakan program bulanan pemilihan Karyawan Terbaik Bulan Ini. Oi beberapa hotel yang memiliki sedikit karyawan, program ini dapat dilaksanakan secara 3 (tiga) bulanan. Tujuan dari program ini adalah untuk memberikan penghargaan kepada karyawan yang terpilih dan untuk mengidentifikasi karyawan yang berpotensi di lingkungan hotel.

2.1.

Eligible Employee to be nominated:


Karyawan yang berhak untuk dinominasikan:

2.1.1. Employee in rank and file level


Karyawan yang berada di level rank and file

2.1.2. Employee has a valid employment agreement with the respective hotel or property.
Karyawan mempunyai perjanjian kerja yang masih berlaku dengan hotel atau properti

2.1.3. Employee working in front of the house and back of the house.
Karyawan bekerja di bagian depan dan bagian belakang.

2.1.4. Employee has minimum years of service in the current hotel/property:


Masa kerja karyawan di hotel/properti saat ini minimum:

a. 1 (one) year for existing employee;


1 (satu) tahun untuk karyawan lama.

b. 6 (siX) months for transferred employee (within Accor) and pre-opening team.
6 (enam) bulan untuk karyawan yang dimutasi (didalam jaringan Accor) dan tim pembuka hotel.

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Issued by Approved by Human Resources Department Accor Indonesia Vice Presk:lent Accor MIS
Page 1 of 5
6.4.1 Best Employee or the Month

Human Resources Manual Accor Hotels - MIS


Date of Issue Valid for 1 August 201 0 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore

EMPLOYEE DEVELOPMENT AND TRAINING SECTION SUB SECTION


2.2.

Best Employee Best Emplo ee of the Month (BEOTM

Criteria Candidate BEOTM:


Kriteria Kandidat BEOTM

2.2.1. Having good attendance record for the past 3 (three) months.
Mempunyai catatan kehadiran yang baik selama 3 (tiga) bulan terakhir.

2.2.2. Well groomed.


Berpenampilan baik.

2.2.3. Have not received any reprimand or any sanction at the time the employee being nominated as candidate BEOTM.
Tidak menerima surat peringatan atau sanksi apapun pada saat karyawan dinominasikan menjadi kandidat BEOTM

2.2.4. Have not been selected as BEOTM within the ongoing year.
Belum pernah terpilih sebagai BEOTM da/am tahun berja/an.

2.3.

Human Resources ("HR") Department shall initiate the BEOTM selection program within the hotel/property.
Departemen Human Resources ("HR") harus memulai program seleksi BEOTM da/am lingkup hotel/properti.

2.4.

The selection program shall be conducted in 2 (two) representatives:


Program seleksi harus di/aksanakan dengan 2 (dua) perwaki/an:

2.4.1. Front of the House, represented by the following departments:


Karyawan garda depan, diwakili o/eh departemen sebagai berikut:

a. Front Office (all position) b. Food and Beverage Service (all position) c. Sales d. Spa and Recreation / Leisure e. Villa Department (Butler) 2.4.2. Back of the House, represented by the following departments:
Karyawan garda belakang, diwaki/i o/eh departemen sebagai berikut:

a. Administration and General b. Food and Beverage Product (all position) c. Housekeeping (all position) d. Engineering e. Accounting and Finance f. Human Resources g. Security 2.5. Each Head of Department ("HOD") shall nominate his/her employee based on the eligibility and criteria as set up in point 2.1 and 2.2 above. The nomination shall be submit in written by filling in Form BEOTM Candidate.
Setiap Kepa/a Departemen ("HOD") harus menominasikan karyawannya berdasarkan syarat dan kriteria sebagaimana yang tercantum da/am butir 2.1 dan 2.2 di atas. Nominasi tersebut

Issued by Approved by

Human Resources Department Accor Indonesia Vice President Accor MIS

Page 2 of 5
6.4.1 Best Employee of the Month

Human Resources Manual Accor Hotels - MIS


Date of Issue Valid for

Ace
INDEX 5.4.1

1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore

SUBJECT SECTION SUB SECTION

EMPLOYEE DEVELOPMENT AND TRAINING Best Employee Best Employee of the Month (BEOTM)

2.6.

The complete Form BEOTM Candidate should be submitted to HR Department at the latest 1 (one) week prior the selection day.
Formulir Kandidat BEOTM yangn sudah diisi lengkap harus diserahkan kepada Departemen HR selambat-Iambatnya 1 (satu) minggu sebelum had seleksi.

2.7.

Each HOD is responsible to prepare and support his/her candidate for the selection process. .
Setiap HOD bertanggung jawab memasuki proses seleksi untuk mempersiapkan dan mendukung kandidat untuk

2.8.

HR Department will do the review and check of each candidate's profile in order to ensure that the candidate has fulfilled all the eligibility and criteria as set up in point 2.1.and 2.2 above.
Departemen HR akan melakukan review dan memeriksa profit setiap kandidat dengan tujuan untuk memastikan bahwa kandidat tersebut telah memenuhi seluruh syarat dan kriteria

2.9.

The Panel of Juries shall consist of General Manager ("GM"), Resident Manager ("RM") atau Executive Assistant Manager ("EAM") aQd HODs or at least the Assistant HOD from each department.
Dewan juri terdiri dari General Manager ("GM'J, Resident Manager ("RM'J atau Executive Assistant Manager ("EAM') dan HOD atau setidak-tidaknya Asisten HOD dari masing-masing departemen.

2.10.

HR Department is responsible for the technical arrangement in this BEOTM selection such as:
Departemen HR bertanggung jawab untuk pengaturan teknis dalam seleksi BEOTM ini, seperti:

a. Prepare the meeting room for candidate's assessment.


Menyiapkan ruang pertemuan untuk melakukan penilaian kandidat.

b. Inform the Panel of Juries and all BEOTM candidates regarding the date, time and venue for selection process.
Memberitahukan dewan juri dan seluruh kandidat BEOTM mengenai tanggal, waktu dan tempat untuk melakukan proses seleksi.

c. Prepare the necessary documents for the selection process such as evaluation form, etc.
Menyiapkan dokumen-dokumen yang diperlukan untuk proses seleksi seperti formulir evaluasi dan sebagainya.

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Issued by Approved by Human Resources Department Accor Indonesia Vice President Accor MIS
Page 3 of 5
6.4.1 Best Employee of the Month

Human Resources Manual Accor Hotels - MIS


Date of Issue Valid for 1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore

EMPLOYEE DEVELOPMENT AND TRAINING SECTION SUB SECTION


2.11.

Best Employee Best Emplo ee of the Month (BEOTM)

Selection Test:
Test Seleksi

2.11.1. Written Test


Test Tertulis

2.11.2. Interview
Wawancara

2.12.

Topics for the selection test:


Topik untuk tes seleksi

a. Accor knowledge and Accor Values


Pengetahuan tentang Accor dan Nilai-nilai Accor

b. Hotel and product knowledge


Pengetahuan Hotel dan Produk

c. Technical skills: validation from the skill's guide


Keahlian teknis: pengesahan dari panduan keterampilan

d. Personal Development or mobility


Pengembangan pribadi atau mabilitas

e. Basic Hygiene
Kebersihan Dasar

f. Fire Evacuation Drill


Latihan evakuasi kebakaran

g. General knowledge on tourism


Pengetahuan dasar tentang pariwisata.

2.13.

The respective HOD or Assistant HOD shall be excluded from the Panel of Juries when the candidate from his/her department is being assessed. HOD or Assistant HOD is allowed to be in the assessment room, however he/she can not give any direct comments or appraisal upon his/her candidate. HOD or Assistant HOD may do the evaluation with his/her candidate after the assesment separately.
HOD atau Asisten HOD yang bersangkutan harus dikecualikan dari Dewan Juri ketika kandidat dari Departemennya di nilai. HOD atau Asisten HOD diijinkan untuk berada di dalam ruang penilaian, namun ia tidak dapat memberikan kamentar atau penilaian secara langsung atas kandidatnya. HOD atau Asisten HOD dapat melakukan evaluasi setelah penilaian secara terpisah.

2.14.

Candidates with the highest score on the selection test will be the winners of BEOTM representing Front of the House and Back of the House. .
Kandidat dengan nilai tertinggi dalam tes selek$i akan menjadi pemenang dari Karyawan Terbaik Bulan Ini mewakili Front of the House dan Back of the House.

Issued by Approved by

Human Resources Department Accor Indonesia Vice President Accor MIS

Page 4 of5
6.4.1 Best Employee oflhe Month

Human Resources Manual


Accor Hotels - MIS

Date of Issue Valid for

1 August 2010 Employees in Accor Managed Hotels - Malaysia, Indonesia, Singapore

SUBJECT SECTION SUB SECTION 2.15.

. .

EMPLOYEE TRAINING

DEVELOPMENT

AND INDEX 5.4.1

Best Employee Best Employee of the Month (BEOTM)

Hotel which number of staff is less than 150 (one hundred fifty) employees may select only 1 (one) winner of BEOTM.
Hotel yang jumlah karyawannya kurang dari 150 (seratus lima puluh) dapat memilih hanya 1 (satu) pemenang Karyawan Terbaik Bulan ini.

2.16.

HR Department will announce the winner of BEOTM in the staff notice board and the profile picture of the winner shall be put in the public area.
Departemen HR akan mengumumkan pemenang Karyawan Terbaik Bulan ini di papan pengumuman karyawan dan foto profil pemenang harus diletakkan di area umum.

2.17.

The winner of BEOTM shall, at least, receive the following rewards:


Pemenang Karyawan Terbaik Bulan ini, sekurang-kurangnya, menerima hadiah penghargaan berikut:

a. Certificate BEOTM
Sertifikat Karyawan Terbaik

b. Prize as per hotel policy


Hadiah berdasarkan kebijakan 11Otel.

3. ATTACHMENT
Lampiran

Controlled Document
Prepared by:

Issued by Approved by

Human Resources Department Vice President Accor MIS

Accor Indonesia

Page 5 of 5
6.4.1 Best Employee of the Month

Profile Candidate BEOTM Month:

2010

Previous Position:

Achievement in the hotel: